I am so blown away with how much people are enjoying this video. Thank you Asmon for the incredibly kind words and the shoutout. It means more than you could know!
Glad to see that Asmon has been reacting to a lot of sub 1k/few thousand subscriber channels to give them a boost. Hardest hurdle in TH-cam is to get past that point so these reactions are really a big deal for content creators.
I had a GM that helped me with a infinite spinning glitch I had with the Ravager 2h axe proc back in classic. I told him I always wanted to see what a GM looked like but he said he couldn’t show himself. He said he could see me though and I asked him what he could do and he teleported me up in the air (with my consent) and I hit the ground and died. Fixed the glitch, got a laugh. I even got the classic GM joke at the end. I miss the GMs, makes not just the support but the game feel much more personal.
I actually got a tour of GM island by a GM back in Burning crusade. This was on Alliance Arathor on EU. so there was a few rules i remember i had to follow.. I was not to stray from the path, i was not allowed to go where the GM told me not too, and i was not allowed to Question what was inside the house (which was the prison) because apparently that's where naughty people would get summoned if they were misbehaving. oh and yes the GM was a murloc character, and he/she also said if i broke any of these rules they would kill my character and leave it on the island so i would have to make a brand new one. Being 13 years old at the time, i believed every word.. I wish i didnt tho. but what i can remember is the GM's always being kind to me when ever i made a ticket because i didnt understand english really well and i remember using them to get help with quests, and back in that time they always would help. and they were the ones that told me about Thottbot. probably so i would stop making tickets :)
RuneScape 3 had an area in the game for a while called Botany Bay where Bots were sent to a special island in a stockade and players could judge them in a court system and choose their punishment. The Island was run by the Botfinder General, and You could choose their execution between getting crushed by the claws of justice, getting swallowed by a giant worm, or getting incinerated by a god. You could even earn cosmetic pitchforks and pitchfork shaking emotes for participating in multiple trials. Also, you could throw rotten tomatos at the bot.
@@ExplorationRandomDestination true, but you can logoff now. In vanilla you can only open a ticket in-game and would lose your spot if you logged out, so you'd have to be logged on 5+ hours waiting for your GM to respond
They got rid of my character Jewishbanker because it was "racist". I mean I'm Jewish and worked as a banker at the time too. All they did was make me feel bad about myself.
@secretname2670 I think you were joking but I think this is true. There isn't any 'good' reason to acknowledge the concept of race. Race is a concept we invented to categorize people who are different but it's a false concept that doesn't benefit anybody in any way I can think of
Removal of GMs as we used to know them arguably hurt the player-company relationship IMO. They were important beyond just helping out, as their playful presence and excellent attitude indirectly helped the company bond with its playerbase. I have nothing but fond memories, however big or small the issues were. I always came out the other end of those interactions supercharged with positivity and joy for the game.
I was once stuck with no hearth so I asked a GM to teleport me out, which he did (putting me on SW bridge). Then I said that my other friend, who was raiding at the time, was also stuck with me and the GM just teleported them to SW too without even checking what he was up to right as they were starting a boss. The seethe was real.
My cooles GM interaction was the time when we 5'fth Stratholme for Rivendares mount drop. 😎 We slaughtered the plaza before the final structure but the gates did not open. They bugged out on us. So we opened a ticket. A GM appeared about 15 minutes later *'as a Deathknight'* with Rivendares model and he opened the door in style, while shouting *_" I command these doors to open and let the challengers face Rivendare. "_* Very stylish. The gates opened and we could encounter the Boss. The mount did not drop of course. 🙃
12:30 Archeage had this. For people trolling/griefing/robbing your own faction or w.e a bounty would be put on your head and if caught you would be sent into a trial where the players themselves would be the jury. If you were found guilty you would be sent to literal prison for x amount of time. It was awesome.
in Star Citizen if you commit a crime and die in controlled space you get sent to jail on a moon. You can either wait out your sentence (15 minutes to several hours if you have a maxed crimestat, I think max is 6 hours if you just go murder hobo), or you can go into the mines and harvest valuable ores. You can also try to escape, but you'll still be wanted and will need to hack away your crimestat level at a security station which is tedious and dangerous.
@@ep7311 the star citizen prison is simpler than the archeage one, in archeage you could also mine, try to escape and do other activities. On top of the player run trial with a jury, that anyone can come to the courtroom and watch.
@@ep7311 best defense I saw in court, someone was called and they had tons of crimes, murders, theft and attempted murders. His defense was "hang on I gotta poop" and everyone on the jury abstained thier vote for so long he was eventually innocent due to no votes happening within the time.
Did a ZA run with randoms for bear in Wrath, some dude had a ticket open for an item he had deleted, a chestpiece, so we ring the gong, door opens, and there's a GM there modeled into a massive ass troll, uses a throw animation on the dude with chestpiece model used in terrain around the world, did a wave and despawned. One of the coolest moments in my time playing WoW.
The bear didn't drop from ZA in wrath. It was removed after BC and the bear only came back in cata with the remake. The bear was also a completely different mount and model.
@@TheDisasterr Hmm, I could've sworn it was still dropping. Either way, we went there for something. Was on an RP server at the time so might've been for RP gear.
I used to be a GM for a pretty large pserver. The "GM Jail" was mostly used as means to help determine if someone is botting. You would kill a player and tp their ghost there, if it was a bot they would instantly run to one specific corner of the room, and keep running. The bots did that because that was the only direction it could go to a graveyard or their corpse. We would also use it sometimes if we thought someone was multiboxxing or just if we needed a place to take people to question them.
I remember having a great interaction with a GM back in 2005 during Vanilla. Somebody managed to obtain our Raid ID and get into our raid without permission (no idea how). They walked in during our Nefarian progress attempts and wiped the Guild at 5%. GM intervened, banned them and then sat hovering above our next attempt in which we got our first Nefarian kill.
Back in vanilla I was leveling on horde and when I got to crossroads there was a gm there launching fireworks and shooting players straight up into the air. Still have no idea why he was there doing it but I never forgot it.
I remember a GM (he was a Tauren) popped up outta nowhere right after I won a duel outside of Shattrath back in TBC retail and praised me for winning when I expected to lose since it was a feral tank Druid and I was a rogue lol. The GM was a nice guy and I’ll never forget that.
I've been to GM island twice on retail back when I played. Once in tbc where I had jumped off the top of teldrassil with rocket boots and an inventory full of noggenfogger and some other slowfall items. Once I hit the death barrier my character continued to glide until I was able to res at the GM island graveyard and spirit res. Second time was in Cata, using a mage who had the instant mount broom from the hollow's eve event. They had placed a bunch of barriers in the way with the kalimdor rework, however you could blind past them and use the instant mount broom to keep flying to the next barrier. Rinse, repeat, and summon party with the guild perk. No one was ever there, I placed my worgen warrior without worgen form there and queued for BGs. Pretty boring place, but I loved exploring all over the world.
I miss the old secret places that were similar to GM islands that you'd find em in secret spots around the world. They would be whole camps or something of the like with absolutely no one there. I remember one in particular where if you went to Feralas, and followed the coast south going to Silithus. You'd eventually run into these wind mills on the side of a mountain. Immediately after that was this area with a small farm, a hut, a few other things and even a cave next to it that was completely empty. Sadly, its no longer there anymore. There were tons of other spots like this, but that one stuck in my memory the most.
I think it is a great thing when games do this. It feels like you are rewarded for being curious by seeing something most people wouldn't, like a secret Haven. It also feels great as you can feel the pasion that was put into it, they cared enough to add something barely anyone would see.
GMs were indeed able to access the "interrogation" room. Their flying has a built-in noclip and it was shown during GM training. But it was not really used for anything.
I remember when I was stuck in searing gorge at a low level with no hearthstone for some reason, I kept getting killed. I contacted blizzard support and within literally 5 minutes a GM's character was hovering infront of me in game and teleported me back to stormwind, it was so cool. I had a similar situation happen last year and I had to delete my character because I couldn't find any way to contact a GM.
@@zucro691 its possible this could have been back in like vanilla/tbc or around that time and a gryphon could have dropped them there. dunno about the hearthstone.
19:20 No, if a restaurant closes at 10PM it CLOSES at 10PM, it doesn't stop getting orders at 10PM, it doesn't stop serving at 10PM, it expects you to be out the door before 10PM so they can have the restaurant closed at 10PM, closing takes time, making your food takes time, and if the restaurant serves you inside that can't kick you out after, so you can eat it inside and there's simply not enough time for any of that.
Chipotle should put "kitchen closes at 9:30". That's standard practice in my country. Closing time and kitchen closing time is not the same. You can still buy drinks and stuff after kitchen closing time.
There was a way to change a file to reroute the zeppelin outside of org to take you to GM island. I have pictures from being there and then I asked a gm about it. There was also a way to get into khazaran before it was released with the zeppelin and being feared at a certain degree to force you to teleport to the unfinished area.
2:47 I 100% agree. I'll share my story. Back in OG Wotlk, my account got hacked by farmers, they attempted to steal my main, before xfering you have to leave your guild, delete mail, and leave any arena teams. At the time I was high rating in all 3 brackets, I had to submit many many tickets until I reached a GM that was nice enough to actually help me. First few tickets the GM's would respond with, "I'll look into it", "We restored your character and halted the transfer process", "Oh, you reached those ratings, you can get to it again". With the season ending weeks away, yea right. Almost giving up, thankfully I requested for a higher positioned GM for help, luckly, everything restored back to normal, I'll never forget this.. Imagine if this was during the now automated systems.
Oh wow I feel that man, my dad got hacked back in og wotlk as well. He wasn't an arena main but he did spend most of his time playing the auction house. He had a couple million gold way back when and after he got hacked they stole all of it and over 6 chars/banks worth of gems and spendy ah materials. After like 2 months of dealing with the gms trying to get off easy by sending him some smaller items in the mail and hoping he'd be fine with that, he finally got everything restored to his account. However they never removed the things from his mail so afterwards he claimed it all and ended up with 4x the mats he had to start with. Even duplicating some super rare unobtainable items he still has. At the end my dad even asked the gm who fixed everything for a shovel weapon and im pretty sure he was given the first weapon that looked like a shovel, before they added it into the game publicly. Unsure about that last bit but it was super cool to see how much stuff he ended up with.
@@codyyoung4814 Wow that much gold is impressive! Definitely took a lot of time for that. The GMs back then were really different. I guess it took time to find the right person who cared to actually help.
I remember something similar with the guild name change from Warhammer Online: Age of Reckoning. There was a guild on the destruction side called "Vandy Sagina". They had this guild name for like 1y+ and suddenly someone didn't like it on the GM side and then it was eventually changed to "Embrace the Change" by the GM.
I used to work at a fast food place, and the reason that they said at 10 and not 9:30 was because we still had our lights on and were mopping or sweeping and then people see oh they're still open and while we are cleaning do the same thing anyways so it makes more sense to say we are closing at 10 so that by 10 all the lights are off in the building, and people don't get confused kinda dumb but there isn't really any other way unless you hire more workers to clean but they're money hungry so they won't do that, the staff taking orders ends up doing it.
There should be a boat to GM Island, and you have to sail there to get your problem solved by a GM. The GMs could be wandering the island, sitting at a table, standing behind a counter, or whatever. There might be a long queue. Maybe you could have a 'Ticket Hearthstone' in your bag that transported you to the island if you had a problem. It could be fun.
the last time i ever had help from a gm was few years back and one quest was bugged preventing me from getting the final piece i needed for my questline to get my mog set and the guy just instantly mailed me the gear
On classic era servers we just had Aggrend appear with the GM tag on and joined our discord server to talk to the server. It was a really nice look and I believe he did it on his own time rather than blizzards
I would actually put it down to its cheaper to outsource GM's overseas and pay 1/3 for someone to go through an auto response system then to pay an interactive GM. It's the same when you call up any major company for issues now.
I remember being able to /who gm island and whispering them. You could add them to your friends list and they'd appear offline. But no whisper restrictions.
I've been to GM island a million times before it was removed and never even got banned for it somehow, I even summoned tons and tons and tons of people to it back when you could do that and we explored it together. I used to be REALLY in to exploration exploits back then, been to pretty much every zone they don't want you to see
There were lots of tricks. Being level 60 with res sickness and full stam buffs (including flasks) and swim speed pots only way to beat the fatigue the way it reduces stam at a % but not overall Hp
I still remember the only time a GM show up to me. I was doing Dustmallow marsh and one mob hadn't spawn for 15+ minutes, the GM show up just as the mob spawned.
I member making a ticket about a bug with a Halloween event quest that sent you into Southshore (I think it was the inn) and the GM told us that he couldn't fix the issue and it'd need a patch... I told him cool, thanks, but we were gonna stay in there killing any alliance that showed up to oppose us. He thought it was hilarious and wished us luck. We told so many people about that bug as they showed up to complete that quest... and many of them stuck around to help us waste the alliance.
I got into the GM island once, on the original wotlk, there was a bug with warlock that you could basically 'fly around', there was a npc inside the house, and nothing more
My account has been bugged since Legion when the free level boost wasn't applied and it keeps trying to make a new character but won't apply the boost. Since 7.3 this character now spawns as an non-existant race with floating shoulder pads and wielding two axes I've tried to have them fix but the GM would brush me off.
I'm not sure how much of this I believe to be the reason why there are no more GM's contacting us in-game to address tickets. Seem's like an excuse on Blizz part not to deal with this in-game anymore.
But the restaurant isn't closed at 9:30. It closes at 10. People can be in there until 10 eating, staff are unlikely going to get paid overtime because some Joe orders food at 9:55 that takes 10 mins to cook so they close kitchen at 9:30. They close kitchen at 9:30 so they can have it clean and ready for staff to leave on time.
The german support for Blizzard was top tier. My brother contacted Blizzard during Legion for something i don't remember anymore. The GM saw that my brother paid WoW for a year but didn't log on once during that time and gave him one year of playtime for free AND fixed the problem my brother contacted him for.
I was Rol GM of a private server for almost 5 years. it was a staff of 10 people for a population of about 1200 players. As Rol GM my role was to create events in order to entertain the community doing Trivia, climbing challenges, invasions, dueling tournaments and many other events both pve and pvp. We create memorable moments that the community relives to this day. It wasn't a job, I did it for free, but I think they were my best experiences playing wow. See people excited about what the next event will be. Seek and find, the Hinterlands Massacre, where two teams, horde and alliance, had to reach the other end of the canyon that separate with the largest number of players alive. The LUDO Carnage, where 4 teams of 4 had to reach the end of the road winning independent duels each and many other narrated events. the impact it could have on the community, GMs who not only dedicate themselves to solving problems, but also entertaining the community would be a great addition to the game. a bit like the work that streamers like you or others do creating contests and events for their fandoms could be grate.
My Dads account got hacked back in og wotlk. He spent most of his time playing the auction house and had a couple million amassed, then he got hacked and they stole all of it and over 6 chars/banks worth of gems and spendy ah materials. After like 2 months of dealing with the gms trying to get off easy by sending him some smaller items in the mail and hoping he'd be fine with that, he finally got everything restored to his account. However they never removed the things from his mail so afterwards he claimed it all and ended up with 3-4x the mats he had to start with. Even duplicating some super rare unobtainable items he still has. At the end my dad even asked the gm who fixed everything for a shovel weapon as a joke since he was a famer and im pretty sure he was given the first weapon that looked like a shovel, before they added it into the game publicly. Unsure about that last bit but it was super cool to see how much stuff he ended up with.
Got to gm island years ago by rerouting a zeplin to take me there. That character is still there to this day, I know the island is gone but my character list still says he's there
My best GM experience was in Everquest Kunark expansion. I had set my bind to the tunnel at Lady Vox for a raid so I could run back in and heal. A week or so later I used gate forgetting where I was bound and ended up in the tunnel with respawned Ice giants. After a petition from an alt character, two GMS showed up to summon me out when i spawned in to the tunnel, then spent 30 minutes full xp resurrecting all my corpses.
The thing about his restaurants thing. Is that the owner wants the restaurant to close at 10, and they want you to work until 10, and then clean up. Workers on the other hand, want to leave at 10pm on the spot, and don't want to have to stay an extra 30 minutes to clean because someone arrived at 9:50 after you've cleaned everything already.
I don't have any GM interactions from WoW, but Age of Conan, back in the day, a GM spawned on the beach somewhere, and my friend ran up and attacked his character and instantly fell over dead. All the GM said was "don't do that".
My favourite moment was in vanilla when I had an issue with a quest I think in the eastern plaguelands, and a GM showed up. They helped me, and then asked if I needed something else. Ofcourse the kid that I was asked for gold or some epics or something, and he said he couldn't do it, but somehow after talking for like 10-15mins about life and whatnot started flying around (I think upside down) saying "Spider-pig, Spider-pig" before he left.
I work in restaurants and depending on your order most chefs, sous, commis and kps like people until 15mins before closing time anything after that are complete scum. Usually cause it takes at least 5 to 15 mins to cook their food (including resting times) and then we have to close down the kitchen that can take anywhere between 20mins (if quite) and 2hrs (if busy). So showing up at say 21:58 then ordering well done rump stake those people should just die, that's an extra 40miins at the end of a 8 to 12 hour shift.
i once had a gm in tbc help me with something via in game whispering, and then after wards they teleported me up as high as the sky box went above searing gorge and right before i hit the ground i was teleported on top of elite mobs in shadowmoon valley in outlands and then right before i died i was teleported back to where i was originally standing. it was wild & so funny. wish they still did stuff like that.
I had an issue once that required gm intervention, when they actually logged into your character... They forgot to remove GM privileges and I had a tag before my name, as well as being able to speak to the opposite faction. Obviously in fear for getting banned for their mistake I opened a ticket that was addressed pretty quickly. I think I have screen shots somewhere, this was during BC I believe.
I am currently a GM for a game and our capabilities are limited, we mostly delegate account, payment issues and bugs to the other teams in the studio. I mostly have to verify that what players say is true with the back-end data. We do try to always help the players but it is true that it really easily devolves into demands and dissatisfaction because "you can but you won't" but this is only for some people, most players are nice and rarely file a ticket. We do have some players that contact us daily probably because of solitude. I like my job but it pays scraps.
As a bartender, I've worked at places that do a last call on food and drink 30-15 min before close and worked at places that don't, and its 100% better for the employees to stop taking orders earlier rather then the exact time the restaurant closes. Most guests don't respect closing times, and or aren't paying attention too them. Letting someone order at 9 50 when you close at 10 is pretty much a guarantee they wont leave till much after ten even if they tell you they're aware. Closing time means the closed, not waiting another 15-30 for people to leave before you can finally finish cleaning and then go home. And as far as tips go, I've have maybe 2 groups total that made me glad I took them after or close to closing time, pretty much anyone that comes in that late to a restaurant is a jerk.
GM’s added a little mystery and magic. All the forbidden places also added to the game, gave you more excuses to spend all your time in the game. It was never just pve/pvp, as it pretty much is now. I was pretty much only into raiding and professions, but one of our healers was a RP/ world explorer. They would constantly look up rumoured places, go seek them out and then drag me there. Some of the best memories I have, are of this person dragging me up Teldrassil, or forcing me to come along to find some monument or memorial they’d heard about.
A GM showed up and watched us attempt bosses in Naxx 40 vanilla. It was nice to have him just floating around, observing us and doing emotes. I kept all the screen shots.
Man. I remember I got locked out of my account back in Wrath and when I finally relogged all my gear was gone. I -called- Blizzard's support line and they rolled my char back and restored my account in 15 minutes. Now tickets are a 2 month wait. lol.
Bruhhhh I remember those times! You just opened a tab ingame and wrote a ticket and done. Stuff was so easy, it feels like as things get more complicated as we get advanced.
I waited tables back in the day. We closed at 10. We could get our side stuff done by 10:30. We had a table still there sitting and talking at 11. All we were waiting on was them to leave so we could stack chairs and leave. GM came out and said F them stack and take off. They got mad that we stacked chairs while they were still there. GM told them to come in earlier and leave by closing and we won’t see us stacking chairs.
Ingame GMs that were directly involved with WoW and the playerbase were one of the coolest aspects in the game. When done right it feels like a God has entered. I hope they invest more with in-game GMs.
Not entirely true, back in the day you could slow fall past the dead mines instance enterence and eventually you'll land on textures, from there you can walk to GM island.
Oh man I miss those days. Swam to GM island once, didn't get caught, afaik. They had to restore my account a few times when ppl hacked me and sharded all my goodies. ok i didn't swim, my priest and my druid friend used that 2-person mechano-hog to squeeze through some invisible wall and then we barely made it with water walking.
Everquest 2 had an in game jail which I found out the hard way as me and my friend got whisked up there after resetting the shimmering citadel with an exploit repeatedly. We got our asses chewed and then they let us return to game. Fun times
1:08 the good days of wotlk when a ticket was answered thru /w after a few minutes ! Sometimes the GM even popped in front of you ! Nowadays it tales hours to get a (totally irrelevant) BOT answer, the 2 days to get a second (totally irrelevant) BOT answer and, if you're Lucky enough a human answering after 5/7 days 😮
I remember sending a ticket to GM and said my friends name meant something extremely offensive in Norwegian, just to troll with my friend. Then a GM appeared on top of a building you generally can't get up on, and I got so scared, but we ended up explaining that it was a troll. And we spoke with him for a while, before he turned himself invisible, traded us some food and gave us a 3 hr buff, and he disappeared.
Re: the discussion of restaurant closing times, Asmon you'd be surprised how many people literally do ignore all common sense and come in 10 minutes before close expecting multiple combo meals. Plus we start the closing process about 2 hours before actual close which means if you come in that late, chances are most of the fryers/ovens have already been powered off and lobby dishes moved to the back. We literally need to do that if we don't want to be closing until 2 hours past close. Business hours are exactly the same always, printed on the door and available on Google Maps. Ppl need to learn to just not show up right before close honestly
They should add GM Island and make it where they are playing DnD but name it "fortresses and goblins" or something. They could make it this is why you were banned because they didn't want you to witness it. Or they could make it so that they are playing a tabletop game of WoW and the game was actually effecting the world in WoW. I think that would be extremely badness easter egg.
I used to work at Verizon and people would walk in 1 minute before we close to buy a phone. No idea which one they wanted, wanted contacts transferred, screen protectors applied. I can understand fast food late comers but people would add an hour onto our day at Verizon. Drove me nuts.
I worked as a GM from mid Cata to almost end of MoP, the pay was shit and I was treated like trash by management but, the fun I had with players on in game interactions will stay in my memory forever!!!
13:25 as someone who used this model edit to get to GM Island back in the day, I can confirm this is wrong. I did get sent to the interrogation cube after going to GM Island one time and then was banned about 5 minutes later.
I used to just use it to skip around to raid bosses. You fkd up by drawing attention to yourself. I'm still not banned and I had a whole guild sharing map files I made skipping every raid trash mob and cheesing the boss through walls and floors lol
I spent hours getting heirlooms for a shaman, I just disliked playing it and I sent in a ticket. I said I wanted to get rid of the mail and get leather since rogue felt more fun. A GM messaged me in game asking me to log out and back in after about 5 ministers. I logged in and my rogue was sent a full set of leather heirlooms and daggers. The pink text popped up again and the GM said the mail armor was gone and that I have fun on my rogue. I thanked them profusely. Ended up deleting my shaman. First time I ever contacted a GM was when i was getting camped once on Emerald Dream (ganked in world PvP) I asked in the ticket if I can go somewhere safe so they ported me to Stormwind. Never got live chats like that anymore, usually a copy and paste response to a wowhead article these days
My place of work closes at 8pm. General Operations end at 7:30pm meaning between 7:30-8pm we only answer questions for customers. Almost 10000% of the time this is because we always have that one asshole come in at 7:55pm and wanna BS and not buy anything (I work commission sales) until after 8:30pm THEN I can actually start closing procedures and leave by 9. Just some inside perspective lol
I wish I could make something like what you’re describing. The player interactions, the islands, and extra memes. Good etiquette: yeah, don’t call- everyone will get fired. They have to stay open and serve, it’s the employees who want to leave by 10 because they’re probably not getting paid past 10 to close
Pretty sure in-game accounts probably were never necessary. The game was originally small enough that employees likely had time to interact with players on a more intimate level, whereas now they probably outsource a portion of their support and the rest they do from the back-end.
Make a Raid where now Norzdormu turns bad and on the raid journey we get time traveled to gm island and have to fight a giant person with GM in the title in their name, and they randomly use spells similar to a GM putting everyones health to 1% but then back up to full. Throwing people from the sky, the GM becomes massive , Spawns random creatures. this would be amazing.
Back in phase 1 of cataclysm I had made a friend in my guild who quickly be made my best friend in game, she would often D/C from everything randomly and come back on later or the next day. Turns out she was in an abusive relationship and she told me everything after a month or so. The last time we played together she had abruptly gone offline and never came back online. After a week or so my worry had caught up to me so I filed a ticket to a GM to see if they could check in with her and see if she was okay. To my surprise a GM had contacted me to talk about the situation, they told me they used her stored number on file to call her and ask if she was okay. They told me she was fine and had gotten away from the situation. Needless to say, I truly miss the original Blizzard GM’s and customer support team. I’m not sure if they were even allowed to do what they did that day, but that GM used his heart instead of his mind and it helped ease my nerves. To this day I think about that day, and hope to cross paths with my once close friend again.
i made friends with a GM from a game that was dying. she'd constantly give me a host of buffs, including GM only buffs, and change my form. i even got her cellphone number and we texted for a bit. but the game has since died, and i lost her phone number (i'm pretty sure)
A GM gifted me a store pet back in Legion because I was so polite when I requested support, and I named the pet after him. He didn't want me to name it after him because it could get him into trouble, but I did anyways. Thanks Faroufox :)
I had quite a few ticket back then in wow and I always always had good times with GMs, that's a credit to the old blizzard. The answer might not always have been the one I wanted but it was always nice and gentle and they most of the time added a bit of roleplay into it (though I was pure pvper but still) That was really good times and if you old GMs reading this: you're awesome Also the "tell me a joke" "your arena rating" one is hilarious and you sir I hope you are in a better place than blizz today and making a ton of money you absolute legend!
I remember that - GM s tok me to feralas as lowbie to do some question's back in vanilla -when they could contact you in the game after reporting some issue. Tought it was nice and by the way arent there a mostly abandoned smaller island with some mobs and quest only - like a island you do 1 hour then you forgot it exist
I wish Gm's in game would come back . They were great. i do remember back in the day being invited to a raid party to get to the GM islands . good times. the GM just teleported us all back to ORG and then summoned a raid boss. good times
I still from time to time compile 3.3.5 Wotlk Trinitycore and mess around as GM, modify zones, spawn stuff and just have fun
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10:15 ~ NPC called "G.M." = for "General Madsent" Maybe a "Tauren" Char?~ And maybe he is "unkillable" and does some "nice feature" to keep o uthere "entertained" for a full minute, then "dissmisses" you... Regards from Tabasco, México [Land of The Olmecs]!
GMs can still do nice things - even give you items! I played druid in Legion and asked for help with a legendary weapon quest which seemed to be broken for me. I was just polite and grateful for the help, and as the GM was about to leave she said "because you were so nice to me - and I love druids just like you - I want to give you something". So she straight up gave me a moonkin pet for free (the wow store pet)! :D I was baffled!
@@demetter7936 Actually, I think they are allowed freedom and room for these things. I worked in a phone customer service for a railway company in Sweden and it was more important to keep customers happy than to strictly obide by principles like these. We can make our own choices to an extent. For example, I 'paid' a new plane ticket from Sweden to USA for a girl who missed her flight because the train to the airport was delayed. She had no money for another ticket. We had no obligation to do it, but my bosses agreed that this was the best solution. The pet is a much smaller thing but it enhances the customer experience. Maybe that was a goal during Legion so they had a policy that it was OK. If not, I really hope she didnt get in trouble for it=)
Omg. I didn’t realize how much I wanted a gulag until now. That would be amazing to sit and watch when there isn’t much happening. The rebirth of blood sports! Maze runner style but completion only gets you 24 reduction in ban hammer. I love ot
I once got into the locked testing area before thousand needles flooded and a GM randomly appeared and was super nice and showed me around before teleporting me out.. the good ol days
I am so blown away with how much people are enjoying this video. Thank you Asmon for the incredibly kind words and the shoutout. It means more than you could know!
Alright calm down😂
Glad to see that Asmon has been reacting to a lot of sub 1k/few thousand subscriber channels to give them a boost. Hardest hurdle in TH-cam is to get past that point so these reactions are really a big deal for content creators.
Amazing video man. Thank you for recording this piece of wow history.
Hell yeah man!! Don’t pay attention to these losers in the replies. Stoked for you
I had a GM that helped me with a infinite spinning glitch I had with the Ravager 2h axe proc back in classic. I told him I always wanted to see what a GM looked like but he said he couldn’t show himself.
He said he could see me though and I asked him what he could do and he teleported me up in the air (with my consent) and I hit the ground and died. Fixed the glitch, got a laugh. I even got the classic GM joke at the end.
I miss the GMs, makes not just the support but the game feel much more personal.
Wholesome, made me smile :)
Went to GM Island once in vanilla. A few minutes later, my account was banned. My friends still to this day don't believe me.
@@ohhello9957 how did you get there?
@@Andy_Classic used to be able to use a low level druid to HoT through the fatigue damage if memory serves right.
The personal aspect, yes! I cannot agree more. It just felt like part of something bigger
I actually got a tour of GM island by a GM back in Burning crusade. This was on Alliance Arathor on EU. so there was a few rules i remember i had to follow.. I was not to stray from the path, i was not allowed to go where the GM told me not too, and i was not allowed to Question what was inside the house (which was the prison) because apparently that's where naughty people would get summoned if they were misbehaving. oh and yes the GM was a murloc character, and he/she also said if i broke any of these rules they would kill my character and leave it on the island so i would have to make a brand new one. Being 13 years old at the time, i believed every word.. I wish i didnt tho. but what i can remember is the GM's always being kind to me when ever i made a ticket because i didnt understand english really well and i remember using them to get help with quests, and back in that time they always would help. and they were the ones that told me about Thottbot. probably so i would stop making tickets :)
It never happened
@@NVNNN no one cares
Fake news
IT HAPPENED!
RuneScape 3 had an area in the game for a while called Botany Bay where Bots were sent to a special island in a stockade and players could judge them in a court system and choose their punishment. The Island was run by the Botfinder General, and You could choose their execution between getting crushed by the claws of justice, getting swallowed by a giant worm, or getting incinerated by a god. You could even earn cosmetic pitchforks and pitchfork shaking emotes for participating in multiple trials. Also, you could throw rotten tomatos at the bot.
That's pretty based of them
Little interactions between players and gms was truly special. It’s a shame that automation removes the soul from everything.
@@nakano15 now they wait even longer in many cases)
@@ExplorationRandomDestination true, but you can logoff now. In vanilla you can only open a ticket in-game and would lose your spot if you logged out, so you'd have to be logged on 5+ hours waiting for your GM to respond
@@nakano15 no. The streamers exposing these cool interactions is what drove the tickets up.
They got rid of my character Jewishbanker because it was "racist". I mean I'm Jewish and worked as a banker at the time too. All they did was make me feel bad about myself.
racist? Sounds antisemitic not racist
Remember it's racist to recognize race exists and that we are all not the same cup of tea because uhhhhhh... Politics!
I mean.....no one wants real world religion or politics in a game. GM was right to ban the name
Meanwhile my character “Babagoombah” is still alive and well years later
@secretname2670 I think you were joking but I think this is true. There isn't any 'good' reason to acknowledge the concept of race. Race is a concept we invented to categorize people who are different but it's a false concept that doesn't benefit anybody in any way I can think of
Removal of GMs as we used to know them arguably hurt the player-company relationship IMO. They were important beyond just helping out, as their playful presence and excellent attitude indirectly helped the company bond with its playerbase. I have nothing but fond memories, however big or small the issues were. I always came out the other end of those interactions supercharged with positivity and joy for the game.
I was once stuck with no hearth so I asked a GM to teleport me out, which he did (putting me on SW bridge). Then I said that my other friend, who was raiding at the time, was also stuck with me and the GM just teleported them to SW too without even checking what he was up to right as they were starting a boss. The seethe was real.
Lol that's beautiful 🤣
My cooles GM interaction was the time when we 5'fth Stratholme for Rivendares mount drop. 😎
We slaughtered the plaza before the final structure but the gates did not open. They bugged out on us. So we opened a ticket.
A GM appeared about 15 minutes later *'as a Deathknight'* with Rivendares model and he opened the door in style, while shouting
*_" I command these doors to open and let the challengers face Rivendare. "_* Very stylish. The gates opened and we could encounter the Boss. The mount did not drop of course. 🙃
I had the exact same experience happen before at the same place, they didnt dress up though but they did show up and help us get the door open.
man that sounds awesome
Likely cuz the gm was using it ninja looted by a gm
12:30 Archeage had this. For people trolling/griefing/robbing your own faction or w.e a bounty would be put on your head and if caught you would be sent into a trial where the players themselves would be the jury. If you were found guilty you would be sent to literal prison for x amount of time. It was awesome.
in Star Citizen if you commit a crime and die in controlled space you get sent to jail on a moon. You can either wait out your sentence (15 minutes to several hours if you have a maxed crimestat, I think max is 6 hours if you just go murder hobo), or you can go into the mines and harvest valuable ores. You can also try to escape, but you'll still be wanted and will need to hack away your crimestat level at a security station which is tedious and dangerous.
@@ep7311 the star citizen prison is simpler than the archeage one, in archeage you could also mine, try to escape and do other activities. On top of the player run trial with a jury, that anyone can come to the courtroom and watch.
@@umadbroimatroll7918 that sounds hilarious tbh
@@ep7311 best defense I saw in court, someone was called and they had tons of crimes, murders, theft and attempted murders. His defense was "hang on I gotta poop" and everyone on the jury abstained thier vote for so long he was eventually innocent due to no votes happening within the time.
Did a ZA run with randoms for bear in Wrath, some dude had a ticket open for an item he had deleted, a chestpiece, so we ring the gong, door opens, and there's a GM there modeled into a massive ass troll, uses a throw animation on the dude with chestpiece model used in terrain around the world, did a wave and despawned. One of the coolest moments in my time playing WoW.
The bear didn't drop from ZA in wrath. It was removed after BC and the bear only came back in cata with the remake. The bear was also a completely different mount and model.
@@TheDisasterr Hmm, I could've sworn it was still dropping. Either way, we went there for something. Was on an RP server at the time so might've been for RP gear.
I used to be a GM for a pretty large pserver. The "GM Jail" was mostly used as means to help determine if someone is botting. You would kill a player and tp their ghost there, if it was a bot they would instantly run to one specific corner of the room, and keep running. The bots did that because that was the only direction it could go to a graveyard or their corpse. We would also use it sometimes if we thought someone was multiboxxing or just if we needed a place to take people to question them.
I remember having a great interaction with a GM back in 2005 during Vanilla. Somebody managed to obtain our Raid ID and get into our raid without permission (no idea how). They walked in during our Nefarian progress attempts and wiped the Guild at 5%. GM intervened, banned them and then sat hovering above our next attempt in which we got our first Nefarian kill.
Back in vanilla I was leveling on horde and when I got to crossroads there was a gm there launching fireworks and shooting players straight up into the air. Still have no idea why he was there doing it but I never forgot it.
I remember a GM (he was a Tauren) popped up outta nowhere right after I won a duel outside of Shattrath back in TBC retail and praised me for winning when I expected to lose since it was a feral tank Druid and I was a rogue lol. The GM was a nice guy and I’ll never forget that.
I've been to GM island twice on retail back when I played. Once in tbc where I had jumped off the top of teldrassil with rocket boots and an inventory full of noggenfogger and some other slowfall items. Once I hit the death barrier my character continued to glide until I was able to res at the GM island graveyard and spirit res. Second time was in Cata, using a mage who had the instant mount broom from the hollow's eve event. They had placed a bunch of barriers in the way with the kalimdor rework, however you could blind past them and use the instant mount broom to keep flying to the next barrier. Rinse, repeat, and summon party with the guild perk. No one was ever there, I placed my worgen warrior without worgen form there and queued for BGs. Pretty boring place, but I loved exploring all over the world.
I miss the old secret places that were similar to GM islands that you'd find em in secret spots around the world. They would be whole camps or something of the like with absolutely no one there.
I remember one in particular where if you went to Feralas, and followed the coast south going to Silithus. You'd eventually run into these wind mills on the side of a mountain. Immediately after that was this area with a small farm, a hut, a few other things and even a cave next to it that was completely empty.
Sadly, its no longer there anymore. There were tons of other spots like this, but that one stuck in my memory the most.
I think it is a great thing when games do this. It feels like you are rewarded for being curious by seeing something most people wouldn't, like a secret Haven. It also feels great as you can feel the pasion that was put into it, they cared enough to add something barely anyone would see.
Helping him out and giving him a shout out at the end was really cool. Props to the malding master
GMs were indeed able to access the "interrogation" room. Their flying has a built-in noclip and it was shown during GM training. But it was not really used for anything.
I remember when I was stuck in searing gorge at a low level with no hearthstone for some reason, I kept getting killed. I contacted blizzard support and within literally 5 minutes a GM's character was hovering infront of me in game and teleported me back to stormwind, it was so cool. I had a similar situation happen last year and I had to delete my character because I couldn't find any way to contact a GM.
You start with a hearthstone....and searing gorge is really hard to get to. How did that happen? You have to go through badlands which is mid 40's.
@@zucro691 its possible this could have been back in like vanilla/tbc or around that time and a gryphon could have dropped them there. dunno about the hearthstone.
18:50 Not the employee's fault. We don't put anything on the website or set the hours. We just flip burgers or whatever, man.
19:20 No, if a restaurant closes at 10PM it CLOSES at 10PM, it doesn't stop getting orders at 10PM, it doesn't stop serving at 10PM, it expects you to be out the door before 10PM so they can have the restaurant closed at 10PM, closing takes time, making your food takes time, and if the restaurant serves you inside that can't kick you out after, so you can eat it inside and there's simply not enough time for any of that.
Chipotle should put "kitchen closes at 9:30". That's standard practice in my country. Closing time and kitchen closing time is not the same. You can still buy drinks and stuff after kitchen closing time.
There was a way to change a file to reroute the zeppelin outside of org to take you to GM island. I have pictures from being there and then I asked a gm about it. There was also a way to get into khazaran before it was released with the zeppelin and being feared at a certain degree to force you to teleport to the unfinished area.
2:47 I 100% agree. I'll share my story. Back in OG Wotlk, my account got hacked by farmers, they attempted to steal my main, before xfering you have to leave your guild, delete mail, and leave any arena teams. At the time I was high rating in all 3 brackets, I had to submit many many tickets until I reached a GM that was nice enough to actually help me. First few tickets the GM's would respond with, "I'll look into it", "We restored your character and halted the transfer process", "Oh, you reached those ratings, you can get to it again". With the season ending weeks away, yea right. Almost giving up, thankfully I requested for a higher positioned GM for help, luckly, everything restored back to normal, I'll never forget this.. Imagine if this was during the now automated systems.
Oh wow I feel that man, my dad got hacked back in og wotlk as well. He wasn't an arena main but he did spend most of his time playing the auction house. He had a couple million gold way back when and after he got hacked they stole all of it and over 6 chars/banks worth of gems and spendy ah materials. After like 2 months of dealing with the gms trying to get off easy by sending him some smaller items in the mail and hoping he'd be fine with that, he finally got everything restored to his account. However they never removed the things from his mail so afterwards he claimed it all and ended up with 4x the mats he had to start with. Even duplicating some super rare unobtainable items he still has. At the end my dad even asked the gm who fixed everything for a shovel weapon and im pretty sure he was given the first weapon that looked like a shovel, before they added it into the game publicly. Unsure about that last bit but it was super cool to see how much stuff he ended up with.
@@codyyoung4814 Wow that much gold is impressive! Definitely took a lot of time for that. The GMs back then were really different. I guess it took time to find the right person who cared to actually help.
I remember something similar with the guild name change from Warhammer Online: Age of Reckoning. There was a guild on the destruction side called "Vandy Sagina". They had this guild name for like 1y+ and suddenly someone didn't like it on the GM side and then it was eventually changed to "Embrace the Change" by the GM.
I used to work at a fast food place, and the reason that they said at 10 and not 9:30 was because we still had our lights on and were mopping or sweeping and then people see oh they're still open and while we are cleaning do the same thing anyways so it makes more sense to say we are closing at 10 so that by 10 all the lights are off in the building, and people don't get confused kinda dumb but there isn't really any other way unless you hire more workers to clean but they're money hungry so they won't do that, the staff taking orders ends up doing it.
There should be a boat to GM Island, and you have to sail there to get your problem solved by a GM. The GMs could be wandering the island, sitting at a table, standing behind a counter, or whatever. There might be a long queue. Maybe you could have a 'Ticket Hearthstone' in your bag that transported you to the island if you had a problem. It could be fun.
itd be full of trolls lol
@@g59dillonmeh And Taurens, and Elves, and Dwarves...
@@g59dillonmeh The good thing about that is they can just temp ban you for trolling, it'll stop happening soon after that.
the last time i ever had help from a gm was few years back and one quest was bugged preventing me from getting the final piece i needed for my questline to get my mog set and the guy just instantly mailed me the gear
On classic era servers we just had Aggrend appear with the GM tag on and joined our discord server to talk to the server. It was a really nice look and I believe he did it on his own time rather than blizzards
I was completely unprepared for the guild name "Helen Keller vs Traffic"
I would actually put it down to its cheaper to outsource GM's overseas and pay 1/3 for someone to go through an auto response system then to pay an interactive GM. It's the same when you call up any major company for issues now.
I remember being able to /who gm island and whispering them. You could add them to your friends list and they'd appear offline. But no whisper restrictions.
I've been to GM island a million times before it was removed and never even got banned for it somehow, I even summoned tons and tons and tons of people to it back when you could do that and we explored it together. I used to be REALLY in to exploration exploits back then, been to pretty much every zone they don't want you to see
There were lots of tricks. Being level 60 with res sickness and full stam buffs (including flasks) and swim speed pots only way to beat the fatigue the way it reduces stam at a % but not overall Hp
I miss GMs in-game. I had an issue with a quest recently doing loremaster. The ticket took days and the response was a prewritten automated reply.
I still remember the only time a GM show up to me.
I was doing Dustmallow marsh and one mob hadn't spawn for 15+ minutes, the GM show up just as the mob spawned.
I member making a ticket about a bug with a Halloween event quest that sent you into Southshore (I think it was the inn) and the GM told us that he couldn't fix the issue and it'd need a patch... I told him cool, thanks, but we were gonna stay in there killing any alliance that showed up to oppose us. He thought it was hilarious and wished us luck.
We told so many people about that bug as they showed up to complete that quest... and many of them stuck around to help us waste the alliance.
I was playing WoW with my brother and one quest npc wasn't spawning so I made a ticket and GM spawned it for us and gave us cake.
I got into the GM island once, on the original wotlk, there was a bug with warlock that you could basically 'fly around', there was a npc inside the house, and nothing more
My account has been bugged since Legion when the free level boost wasn't applied and it keeps trying to make a new character but won't apply the boost.
Since 7.3 this character now spawns as an non-existant race with floating shoulder pads and wielding two axes
I've tried to have them fix but the GM would brush me off.
you should upload this
You need to take a video and upload dude
I'm not sure how much of this I believe to be the reason why there are no more GM's contacting us in-game to address tickets. Seem's like an excuse on Blizz part not to deal with this in-game anymore.
But the restaurant isn't closed at 9:30. It closes at 10. People can be in there until 10 eating, staff are unlikely going to get paid overtime because some Joe orders food at 9:55 that takes 10 mins to cook so they close kitchen at 9:30. They close kitchen at 9:30 so they can have it clean and ready for staff to leave on time.
The german support for Blizzard was top tier. My brother contacted Blizzard during Legion for something i don't remember anymore. The GM saw that my brother paid WoW for a year but didn't log on once during that time and gave him one year of playtime for free AND fixed the problem my brother contacted him for.
I was Rol GM of a private server for almost 5 years. it was a staff of 10 people for a population of about 1200 players. As Rol GM my role was to create events in order to entertain the community doing Trivia, climbing challenges, invasions, dueling tournaments and many other events both pve and pvp. We create memorable moments that the community relives to this day. It wasn't a job, I did it for free, but I think they were my best experiences playing wow. See people excited about what the next event will be. Seek and find, the Hinterlands Massacre, where two teams, horde and alliance, had to reach the other end of the canyon that separate with the largest number of players alive. The LUDO Carnage, where 4 teams of 4 had to reach the end of the road winning independent duels each and many other narrated events. the impact it could have on the community, GMs who not only dedicate themselves to solving problems, but also entertaining the community would be a great addition to the game. a bit like the work that streamers like you or others do creating contests and events for their fandoms could be grate.
My Dads account got hacked back in og wotlk. He spent most of his time playing the auction house and had a couple million amassed, then he got hacked and they stole all of it and over 6 chars/banks worth of gems and spendy ah materials. After like 2 months of dealing with the gms trying to get off easy by sending him some smaller items in the mail and hoping he'd be fine with that, he finally got everything restored to his account. However they never removed the things from his mail so afterwards he claimed it all and ended up with 3-4x the mats he had to start with. Even duplicating some super rare unobtainable items he still has. At the end my dad even asked the gm who fixed everything for a shovel weapon as a joke since he was a famer and im pretty sure he was given the first weapon that looked like a shovel, before they added it into the game publicly. Unsure about that last bit but it was super cool to see how much stuff he ended up with.
Got to gm island years ago by rerouting a zeplin to take me there. That character is still there to this day, I know the island is gone but my character list still says he's there
My best GM experience was in Everquest Kunark expansion. I had set my bind to the tunnel at Lady Vox for a raid so I could run back in and heal. A week or so later I used gate forgetting where I was bound and ended up in the tunnel with respawned Ice giants.
After a petition from an alt character, two GMS showed up to summon me out when i spawned in to the tunnel, then spent 30 minutes full xp resurrecting all my corpses.
The thing about his restaurants thing. Is that the owner wants the restaurant to close at 10, and they want you to work until 10, and then clean up. Workers on the other hand, want to leave at 10pm on the spot, and don't want to have to stay an extra 30 minutes to clean because someone arrived at 9:50 after you've cleaned everything already.
I don't have any GM interactions from WoW, but Age of Conan, back in the day, a GM spawned on the beach somewhere, and my friend ran up and attacked his character and instantly fell over dead. All the GM said was "don't do that".
My favourite moment was in vanilla when I had an issue with a quest I think in the eastern plaguelands, and a GM showed up. They helped me, and then asked if I needed something else. Ofcourse the kid that I was asked for gold or some epics or something, and he said he couldn't do it, but somehow after talking for like 10-15mins about life and whatnot started flying around (I think upside down) saying "Spider-pig, Spider-pig" before he left.
I work in restaurants and depending on your order most chefs, sous, commis and kps like people until 15mins before closing time anything after that are complete scum. Usually cause it takes at least 5 to 15 mins to cook their food (including resting times) and then we have to close down the kitchen that can take anywhere between 20mins (if quite) and 2hrs (if busy). So showing up at say 21:58 then ordering well done rump stake those people should just die, that's an extra 40miins at the end of a 8 to 12 hour shift.
i once had a gm in tbc help me with something via in game whispering, and then after wards they teleported me up as high as the sky box went above searing gorge and right before i hit the ground i was teleported on top of elite mobs in shadowmoon valley in outlands and then right before i died i was teleported back to where i was originally standing. it was wild & so funny. wish they still did stuff like that.
I had an issue once that required gm intervention, when they actually logged into your character... They forgot to remove GM privileges and I had a tag before my name, as well as being able to speak to the opposite faction. Obviously in fear for getting banned for their mistake I opened a ticket that was addressed pretty quickly. I think I have screen shots somewhere, this was during BC I believe.
I am currently a GM for a game and our capabilities are limited, we mostly delegate account, payment issues and bugs to the other teams in the studio. I mostly have to verify that what players say is true with the back-end data. We do try to always help the players but it is true that it really easily devolves into demands and dissatisfaction because "you can but you won't" but this is only for some people, most players are nice and rarely file a ticket. We do have some players that contact us daily probably because of solitude. I like my job but it pays scraps.
As a bartender, I've worked at places that do a last call on food and drink 30-15 min before close and worked at places that don't, and its 100% better for the employees to stop taking orders earlier rather then the exact time the restaurant closes. Most guests don't respect closing times, and or aren't paying attention too them. Letting someone order at 9 50 when you close at 10 is pretty much a guarantee they wont leave till much after ten even if they tell you they're aware. Closing time means the closed, not waiting another 15-30 for people to leave before you can finally finish cleaning and then go home. And as far as tips go, I've have maybe 2 groups total that made me glad I took them after or close to closing time, pretty much anyone that comes in that late to a restaurant is a jerk.
GM’s added a little mystery and magic. All the forbidden places also added to the game, gave you more excuses to spend all your time in the game. It was never just pve/pvp, as it pretty much is now.
I was pretty much only into raiding and professions, but one of our healers was a RP/ world explorer. They would constantly look up rumoured places, go seek them out and then drag me there. Some of the best memories I have, are of this person dragging me up Teldrassil, or forcing me to come along to find some monument or memorial they’d heard about.
A GM showed up and watched us attempt bosses in Naxx 40 vanilla. It was nice to have him just floating around, observing us and doing emotes. I kept all the screen shots.
Man. I remember I got locked out of my account back in Wrath and when I finally relogged all my gear was gone. I -called- Blizzard's support line and they rolled my char back and restored my account in 15 minutes. Now tickets are a 2 month wait. lol.
I’ll never forget playing on my friends private server and we all had Gm powers it was so much fun god I miss those days
0:35
I have to correct this. It did NOT go unnoticed. But Blizz does w/e it wants user experience be damned
Bruhhhh I remember those times! You just opened a tab ingame and wrote a ticket and done. Stuff was so easy, it feels like as things get more complicated as we get advanced.
I waited tables back in the day. We closed at 10. We could get our side stuff done by 10:30. We had a table still there sitting and talking at 11. All we were waiting on was them to leave so we could stack chairs and leave. GM came out and said F them stack and take off. They got mad that we stacked chairs while they were still there. GM told them to come in earlier and leave by closing and we won’t see us stacking chairs.
Ingame GMs that were directly involved with WoW and the playerbase were one of the coolest aspects in the game. When done right it feels like a God has entered. I hope they invest more with in-game GMs.
Not entirely true, back in the day you could slow fall past the dead mines instance enterence and eventually you'll land on textures, from there you can walk to GM island.
Oh man I miss those days. Swam to GM island once, didn't get caught, afaik. They had to restore my account a few times when ppl hacked me and sharded all my goodies.
ok i didn't swim, my priest and my druid friend used that 2-person mechano-hog to squeeze through some invisible wall and then we barely made it with water walking.
12:30 hahahahahahaha legend idea 😂😂😂😂😂😂😂😂😂😂😂😂
Everquest 2 had an in game jail which I found out the hard way as me and my friend got whisked up there after resetting the shimmering citadel with an exploit repeatedly. We got our asses chewed and then they let us return to game. Fun times
1:08 the good days of wotlk when a ticket was answered thru /w after a few minutes ! Sometimes the GM even popped in front of you !
Nowadays it tales hours to get a (totally irrelevant) BOT answer, the 2 days to get a second (totally irrelevant) BOT answer and, if you're Lucky enough a human answering after 5/7 days 😮
I remember sending a ticket to GM and said my friends name meant something extremely offensive in Norwegian, just to troll with my friend.
Then a GM appeared on top of a building you generally can't get up on, and I got so scared, but we ended up explaining that it was a troll. And we spoke with him for a while, before he turned himself invisible, traded us some food and gave us a 3 hr buff, and he disappeared.
Re: the discussion of restaurant closing times, Asmon you'd be surprised how many people literally do ignore all common sense and come in 10 minutes before close expecting multiple combo meals. Plus we start the closing process about 2 hours before actual close which means if you come in that late, chances are most of the fryers/ovens have already been powered off and lobby dishes moved to the back. We literally need to do that if we don't want to be closing until 2 hours past close. Business hours are exactly the same always, printed on the door and available on Google Maps. Ppl need to learn to just not show up right before close honestly
That Elbanko’s Guild story had me dying man, such a funny story!
They should add GM Island and make it where they are playing DnD but name it "fortresses and goblins" or something. They could make it this is why you were banned because they didn't want you to witness it.
Or they could make it so that they are playing a tabletop game of WoW and the game was actually effecting the world in WoW. I think that would be extremely badness easter egg.
I used to work at Verizon and people would walk in 1 minute before we close to buy a phone. No idea which one they wanted, wanted contacts transferred, screen protectors applied. I can understand fast food late comers but people would add an hour onto our day at Verizon. Drove me nuts.
I worked as a GM from mid Cata to almost end of MoP, the pay was shit and I was treated like trash by management but, the fun I had with players on in game interactions will stay in my memory forever!!!
13:25 as someone who used this model edit to get to GM Island back in the day, I can confirm this is wrong. I did get sent to the interrogation cube after going to GM Island one time and then was banned about 5 minutes later.
I used to just use it to skip around to raid bosses. You fkd up by drawing attention to yourself. I'm still not banned and I had a whole guild sharing map files I made skipping every raid trash mob and cheesing the boss through walls and floors lol
I spent hours getting heirlooms for a shaman, I just disliked playing it and I sent in a ticket. I said I wanted to get rid of the mail and get leather since rogue felt more fun. A GM messaged me in game asking me to log out and back in after about 5 ministers. I logged in and my rogue was sent a full set of leather heirlooms and daggers. The pink text popped up again and the GM said the mail armor was gone and that I have fun on my rogue. I thanked them profusely. Ended up deleting my shaman.
First time I ever contacted a GM was when i was getting camped once on Emerald Dream (ganked in world PvP) I asked in the ticket if I can go somewhere safe so they ported me to Stormwind.
Never got live chats like that anymore, usually a copy and paste response to a wowhead article these days
My place of work closes at 8pm. General Operations end at 7:30pm meaning between 7:30-8pm we only answer questions for customers. Almost 10000% of the time this is because we always have that one asshole come in at 7:55pm and wanna BS and not buy anything (I work commission sales) until after 8:30pm THEN I can actually start closing procedures and leave by 9. Just some inside perspective lol
19:50 I'm ngl proper restaurant etiquette should be showing up an hour before they close
I wish I could make something like what you’re describing. The player interactions, the islands, and extra memes. Good etiquette: yeah, don’t call- everyone will get fired. They have to stay open and serve, it’s the employees who want to leave by 10 because they’re probably not getting paid past 10 to close
Cheater Jail was a concept explored in Dofus. But only in the early days.
Pretty sure in-game accounts probably were never necessary. The game was originally small enough that employees likely had time to interact with players on a more intimate level, whereas now they probably outsource a portion of their support and the rest they do from the back-end.
Make a Raid where now Norzdormu turns bad and on the raid journey we get time traveled to gm island and have to fight a giant person with GM in the title in their name, and they randomly use spells similar to a GM putting everyones health to 1% but then back up to full. Throwing people from the sky, the GM becomes massive , Spawns random creatures. this would be amazing.
Back in phase 1 of cataclysm I had made a friend in my guild who quickly be made my best friend in game, she would often D/C from everything randomly and come back on later or the next day. Turns out she was in an abusive relationship and she told me everything after a month or so. The last time we played together she had abruptly gone offline and never came back online. After a week or so my worry had caught up to me so I filed a ticket to a GM to see if they could check in with her and see if she was okay.
To my surprise a GM had contacted me to talk about the situation, they told me they used her stored number on file to call her and ask if she was okay. They told me she was fine and had gotten away from the situation. Needless to say, I truly miss the original Blizzard GM’s and customer support team. I’m not sure if they were even allowed to do what they did that day, but that GM used his heart instead of his mind and it helped ease my nerves. To this day I think about that day, and hope to cross paths with my once close friend again.
Wtf... thats so beautiful. Just restored my faith in humanity
I had a guild in vanilla called "I have candy in my van", after a few reports, the GMs force changed it to
i made friends with a GM from a game that was dying. she'd constantly give me a host of buffs, including GM only buffs, and change my form.
i even got her cellphone number and we texted for a bit. but the game has since died, and i lost her phone number (i'm pretty sure)
A GM gifted me a store pet back in Legion because I was so polite when I requested support, and I named the pet after him. He didn't want me to name it after him because it could get him into trouble, but I did anyways. Thanks Faroufox :)
I had quite a few ticket back then in wow and I always always had good times with GMs, that's a credit to the old blizzard.
The answer might not always have been the one I wanted but it was always nice and gentle and they most of the time added a bit of roleplay into it (though I was pure pvper but still)
That was really good times and if you old GMs reading this: you're awesome
Also the "tell me a joke" "your arena rating" one is hilarious and you sir I hope you are in a better place than blizz today and making a ton of money you absolute legend!
I remember that - GM s tok me to feralas as lowbie to do some question's back in vanilla -when they could contact you in the game after reporting some issue. Tought it was nice and by the way arent there a mostly abandoned smaller island with some mobs and quest only - like a island you do 1 hour then you forgot it exist
I wish Gm's in game would come back . They were great.
i do remember back in the day being invited to a raid party to get to the GM islands . good times.
the GM just teleported us all back to ORG and then summoned a raid boss. good times
I saw one back in vanilla at the starting zone added 'em to my friends list and only ever saw them on gm island when they would log in
I still from time to time compile 3.3.5 Wotlk Trinitycore and mess around as GM, modify zones, spawn stuff and just have fun
10:15 ~ NPC called "G.M." = for "General Madsent" Maybe a "Tauren" Char?~ And maybe he is "unkillable" and does some "nice feature" to keep o uthere "entertained" for a full minute, then "dissmisses" you...
Regards from Tabasco, México [Land of The Olmecs]!
GMs can still do nice things - even give you items! I played druid in Legion and asked for help with a legendary weapon quest which seemed to be broken for me. I was just polite and grateful for the help, and as the GM was about to leave she said "because you were so nice to me - and I love druids just like you - I want to give you something". So she straight up gave me a moonkin pet for free (the wow store pet)! :D I was baffled!
Giving away store pets for free seems like something they could get fired for.
@@demetter7936 Actually, I think they are allowed freedom and room for these things. I worked in a phone customer service for a railway company in Sweden and it was more important to keep customers happy than to strictly obide by principles like these. We can make our own choices to an extent. For example, I 'paid' a new plane ticket from Sweden to USA for a girl who missed her flight because the train to the airport was delayed. She had no money for another ticket. We had no obligation to do it, but my bosses agreed that this was the best solution. The pet is a much smaller thing but it enhances the customer experience. Maybe that was a goal during Legion so they had a policy that it was OK. If not, I really hope she didnt get in trouble for it=)
i only ever dealt with a gm once.
ran a story instance undermanned,one guy didnt get credit.
gm told us to just do it again,if we did it with less.
I've had good interaction with GM's. As far as client support I'd rate it high.
I don't remember if I ever saw any GM's, but I do remember chatting with them if I had a ticket up.
Omg. I didn’t realize how much I wanted a gulag until now. That would be amazing to sit and watch when there isn’t much happening. The rebirth of blood sports! Maze runner style but completion only gets you 24 reduction in ban hammer. I love ot
On Sylvanas EU on prepatch day there was a GM above stormwind on PvP Dragonriding skin
Holy shit, I haven't submitted a ticket in so long I didn't even know it was this bad. Remember GM jokes? shit was awesome
I once got into the locked testing area before thousand needles flooded and a GM randomly appeared and was super nice and showed me around before teleporting me out.. the good ol days