The Expert: IT Support (Short Comedy Sketch)
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- เผยแพร่เมื่อ 23 ม.ค. 2018
- Subscribe for more short comedy sketches & films: bit.ly/laurisb Buy Expert shirts & hoodies at laurisb.myshopify.com/ Square Project Ep2. A funny video about a phone call to IT Support. Another day in the life of Anderson, an engineer trying to fit into the corporate world and his cubicle. Check out the other episodes of The Expert: Square Project!
bit.ly/SquareProjectEp1
bit.ly/SquareProjectEp3
Have you seen the original video? Watch The Expert: bit.ly/TheExpertSketch
Please, help us and translate the video into other languages! You can add subtitles here: th-cam.com/users/timedtext_vide... If you'd like to dub the video, please, get in touch.
The Expert shirt campaign is over, but let me know if you'd be interested, you can check it here: bonfire.com/the-expert
What is the funniest tech support call you have had? Any other interesting nuances of your business life? Let us know in the comments!
Starring: Orion Lee, Alex Wadham & Anna O'Grady
Directed by Lauris Beinerts
Screenplay by Lauris Beinerts
Story by Orion Lee & Lauris Beinerts
Based on characters created by Alexey Berezin
Producers: Michael Bel Gil & Damien Beaton
Executive Producers: Orion Lee & Lauris Beinerts
Director of Photography: Matt Riley
Production Designer: Catiana Becker
Costume Designer: Sabina Piccini
Editor: Connor Snedecor
1st Assistant Director: Archie Hollway
1st Assistant Camera: Matt Tregoning
2nd Assistant Camera: Joanne Smith
Sound Recordist: Xan Márquez Caneda
Gaffer: Pete Carrier
Make-up Artist: Sabrina Garside
Sound Designer: James Bryant
Colourist: James Willett
Equipment provided by Picture Canning & CARRIER-media.
Shot on location at Runway East.
Special Thanks to Evan Simmonds, Lee Zhuo Zhao, Natasha Larkin & Spike O'Connell.
A Constellation Creatives, FILM 0.1 & Meshes production.
(c) 2018.
The original short story "The Meeting" (in Russian): alex-aka-jj.livejournal.com/6...
The original short comedy sketch "The Expert": • The Expert (Short Come...
We made this video using:
- Arri Alexa Mini camera: www.arri.com/camera/alexa_mini/
- Cooke S4/i Prime lenses: www.cookeoptics.com/l/s4i.html
- Chapman Cobra dolly (a life saver!): www.chapmanleonard.com/dollies...
- Quite a lot of paper (A4 if you ask)
- Sound Devices 633 recorder and 2 boom mics: www.sounddevices.com/products...
- A working printer that just wouldn't work
- Three strings attached (fishing wire, to be more precise)
- Adobe Premiere Pro (for offline edit): www.adobe.com/products/premier...
- DaVinci Resolve (for colouring): www.blackmagicdesign.com/prod...
- Final Cut Pro X (for online - I know, I know...): www.apple.com/final-cut-pro/
- A fidget spinner
- Pixelmator: www.pixelmator.com/pro/
- Dropbox: www.dropbox.com/
- TextEdit (for all sort of things...): en.wikipedia.org/wiki/TextEdit
- Fountain & 'afterwriting: fountain.io/ and afterwriting.com/ (for the script, all 13 versions of it)
- Hot desks at Runway East: runwayea.st/
Who here has a bad boss? Annoying boss? Have you been asked to do a funny task? What is your working life balance? Share with us your latest office talk!
Funny short comedy films / sketches / skits & any other videos / movies made by Lauris Beinerts.
If you like to laugh, subscribe for new (albeit irregular) videos!
Семь красных линий Гуманитарий и инженер Дизайнер и заказчик 工程师心里的痛只有工程师能懂 史上最悲催工程师 如何用透明笔画出红色线条
#ShortComedySketch #expert - ตลก
You can now buy Expert shirts & hoodies at laurisb.myshopify.com/
For all the experts out there who can do absolutely anything they're asked to, this is the ideal garment for your office battles.
Oj.
Ouede jbabgaub
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Qab tau juta
How are these sketches considered 'comedy' sketches while they're clearly PSYCHOLOGICAL HORROR?
Sorry for the mis-labelling!
this comment was the first funny thing about all of this
At first i didn't understand your comment, after watching 3 more videos i now know..
I could watch Saw without much trouble, but watching these videos, I'm shaking in terror.
"a funny video" it says in the description... I had the worst flashbacks of my worklife...
You have selected option 222222222. Unfortunately, there is no such option available in our menu. Please listen carefully as we repeat the available menu options and try again.
For e-mail related issues, please press 1. ...
Haha, a great one!
This needs much more likes :D
Hahahahahaha
I thought of that too lol
Happened to me many times. Nightmare😢
Printers smell fear and deadline
eng3d no lies !
Yes it will go out of ink when you just need the resume print
Indeed.
They all come provided with a 'critical job detector'!
So true.
As the IT person turned printer repairman for my company, I love the seemingly insane shit he does to get it to work for him. That feeling of conquering the paper breathing dragon never gets old.
"Paper breathing dragon", now that is a term! :D
The most insane shit I've ever done to get something to print was printing a pdf to a pdf to a pdf, because it didn't print properly, and going straight to Microsoft print to pdf threw errors, so I used Acrobat print to pdf, which then stopped the errors in Microsoft print to pdf, and was then able to actually print without issue
Pdf once stood for something but I'm not sure it does anymore
@Mitch PDF still stands for something:
"Portable Document Format". Ba-dump-tss
@@NLTops It's not very portable is it?
@@0x8badf00d Isn't it? Which is more portable, a 100.000 page encyclopedia or a 100.000 page pdf of an encyclopedia?
Can we take the time to appreciate how good the cinematography is?
Indeed, Matt Riley did a magnificent job!
It's awesome
@chompet123 - No. Try to be more normal.
Minuarust oli väga asjalik video ja väga infomatiivne ka. kino värk oli vähe lahja, kuid no mis teha ^^ I liked it
They are clueless
Cool
You would think this is a joke. It is not. This is how world operates.
This is a scientific documentary, commissioned by the World Operation Organisation.
Then the world is a scary place...
@Armando Silvier Absolutely brilliant! Well said! You could not have made me laugh any harder! Cheers! Lamplighter 2019 out! 😭🤣😂😅
This looks annoying, but doable
It's kinda scary when you realise how much of the internet and the digital world as a whole is basically cobbled together and made to work with ad-hoc solutions.
At one place I worked, I was about 20 feet away from the IT guys. My email stopped working so I walked over to IT, but they had just started a new thing that they'd only support you through email, and they had closed & locked their door.
So I called them.
I try to tell him that my email is down, but he interrupts me to tell me in a rather snotty voice that they will only take support requests via email.
At this point I'm rather ticked, and in a rather loud voice that everyone on the floor could hear, even the IT people behind their locked door, "I can't send you an email about my email being down because my email is down!".
By the next day their new email only support policy was gone, and things were back to normal.
As to my email, it was fixed in 2 minutes. Turns out IT had screwed it up when they messed with the email server earlier that day.
Haha, cool story! I'd even say inspirational:)
You would really hate my workplace then. Pretty much everything has to be in a ticket at my workplace. This is a requirement for tracking reasons.
The kicker is the ticketing system we have used for years is clunky and often takes 15 minutes to load so you best not be in a hurry.
@@nehas267 Without the tickets, people would constantly ask us to repair their Iphones/Androids/Electronic keys/ even coffee machines and all kind of stupid shits.
@@NLTops yes ticketing system is not for that, however for some people, if it work or produced on computer or printer, it must be IT issues, altough it could be accounting, HR, marketing or even Gerneal Affairs. Ticketing system help us to defer tickets to the correct department.
@@danudjojosoemarto2798 I know?... I wasn't talking about what it was for. I was talking about what it wasn't for but some people try to sneak in.
Are you sure this isn't a documentary?
Who says it isn't? The trick is in how well the camera is hidden.
...and so Linux was born
Oh no, not the Linux wanker. There always has to be one, regardless of how off topic their Linux BS is.
Clearly it's a cross genre piece: reality / horror
@@LaurisB Oh! So you were the one that hacked my company's security system.
It is absolutely horrifying how incredibly accurate this series is.
Be scared! Be very, very scared!
p.s. I'm glad you like it ;)))
I did not laugh. I had a flashback.
Wow.. All of us!
Same as me at home when parents call to ask many issues. All of us come this feeling
Same. I worked tech support for a hosting company, but they didn't allows us plebs to access most of the systems, so the most I could was escalate issues to the higher-ups and stall clients while their shit got fixed. Hated it, literally the worst period of my life, I'd go back home after a night shift and fall asleep, hoping to never wake up again. What I hated was that I was the fucking useless guy, who could only feed you bullshit and not be able to solve anything. Ughhh..
PS. Did I mention the pay was crap and I had to rely on bonuses based on client satisfaction? In a company that had client satisfaction and retention as the lowest priority. Good times.
Me too
Me too
I'm really starting to bond with this Expert guy. He's experiencing all the things that I have to experience every single day of my life.
Anderson is becoming my favorite character of all time! Poor Anderson. "If you are looking for an attachment and there is no attachment press 13" hahahahaha
13
you've pressed 1.
I'm loving this series so much!!!
I cant watch these anymore, they give me anxiety of how real they are
YEPPP
clearly he just needs to print every frame of the video and arrange them in a flipbook.
With a geared wheel for variable speed playback
that would work
Thing is that the video was shot on a high speed camera @100000fps... and is 4 minutes in length...
It's exactly what I would have done
This comment has confused me
The crucial mistake was at 0:17, because the only sane answer would have been: "Nope. No original file, no work from me, because I will not waste my time with typewriting. If you are too much in a hurry to do your work properly, then I don't have time to do it for you".
We sometimes have to deal with doctors in our ward who think along similar lines, i.e. "nurses are my personal slaves on which I can dump any task which I deem to be too low for me" (usually ones that fill in for others, doing an internship or the like). The usual cure is to keep such snowflakes completely out of the loop about anything that's going on in our ward and completely bypass them while doing our job, and (very important) "forgetting" to invite them to any relaxing and entertaining after-work activities of our team.
Usually takes about one to two weeks until they get the message and start being more cooperative.
Same. No way I'm staying late typing the slides for that asshole who values his time over mine. He can try to blame his lack of time management on me but it won't work.
@Drops2cents:
.... and thus Anderson was fired.... he was not considered a "team player" :(
@@Tylonfoxx And thus Anderson realized that working in IT means that jobs are always available to him, and he probably got a raise on his next job offer.
Doctors don't fire nurses. But bosses can.
@@PG-rt7os
Nah our rates are great, because we still take care about our patients and our docs are great.
But it works wonders if such "feudal" doctors e.g. always have to rifle through the charts themselves for every bit of info and find procedures have been done already by us and some other doc instead of us proactively informing them.
It's actually quite easy to take good care about patients while providing self-appointed "halfgods in white" enough rope to hang themselves.
i get angry every time i watch it
It's the opposite of meditation.
This was too real, and as someone working as tech support for printers, I can totally understand the frustration from the end user! Trust me - I have training and sometimes even I don't know what I'm doing
The pyramid on mr Anderson's desk makes me suspecting that after all he still uses the left angles
He needs to remove them immediately!
These "the expert" series makes me feel like "black mirror"
Love the continuity. Anderson starts with drawing lines😂
Literally searched for this exact comment! He needed a red pen though!
Another painfully true situation
The last line was perfect! "This doesn't happen too often, we promise."
This made my pulse race and my blood pressure go up. Too accurate.
This is painfully real and funny 😂😂😂😂
This became better with each line and the end credit messages were also a treat, well done
This has happened to me so many times! Very funny and well done!
What, someone's called you and shouted "Access This!"? :)
So accurate it turns despair into laughter.
Love these! I can’t call it comedy cause it’s soooo true. Hard to laugh when this is your day to day life.
Glad you like them!
I watched the progress report before I came over to find this on the playlist... I was laughing at all that effort the whole time!!😂😂
Man, I must say that your skits are far too accurate. The Expert 7 red lines is painfully accurate. :) I'm glad I was giggling, all the while huddled in the corner of my office shaking and crying. :)
This man is a hero. I can't believe he worked so hard.
This is not a joke, this is exactly what dealing with microsoft support looks like, even when talking to ACTUAL people, not bots. It is actually fascinating how incompetent people can work on some positions.
most underrated comment!!!
It seems to be that the people answering the phone (on those rare occasions when you can actually get a real live person) are intelligent, but they are hamstrung by ridiculous rules and inadequate tools. The blame should go to someone else, who gets paid a LOT more, but that person is in some cushy office far away where they don't have to deal with customers or the poor employees who have to deal with customers.
Yeah, but it's real easy to get into the Microsoft helpdesk:
1st call: "Have you rebooted?"
2nd call: "I advise you to reinstall Windows/Office, etc."
3rd call: "I'm afraid you'll have to wait for the next patch/servicepack/version."
As someone who is going through this sort of thing at work atm, I relate to this video more than I should LOL
Jesus christ. this is literally every project I've ever been on
Great series, I love it!
Loving this series
I just loved this!
Great content, great skill of making this into humour. great expression!
This is extremely hilarious. 🤣 Very well done, keen observations! The other episodes are great, too. 👍🏻
Glad you liked them!
This had us cracking up over at Result Social. Thanks for this. SO funny!
Glad you enjoyed it!
Woah, two sketches in one year? Magic! Haha, great sketch, I love it.
Wait for next week...
"We're very happy that we have solved your problem" - The best joke! I think, sometimes the user can resolve little computer problem himself if IT support specialist is waiting with the solution of a user task.
Thumbs up from an IT guy here. Haha
Automated IT guy? :)
th-cam.com/video/-fZvSfOBZ_0/w-d-xo.html
It's so hard to like this kind of humor... It gets me raged instead. Anyway, there you have it. Like for you :)
These are fantastic 😂
I'm starting to LOVE these series!!!!!!!
This never get's old. The original "The Expert" cracks me up every time
Quite accurate 😂 But usually you don't have to wait for all the options to be read out before you can make your selection
Thanks for these sketches. I have shared them in the office, hopefully, they find them excruciatingly true yet entertaining too.
Haha, that's great!
@@LaurisB They loved it so much we all ended up binging all the other videos too. Thanks again for the great content.
I could happily watch another dozen of these :)
"...for having killed you neighbours cat please type in 43465436..."
I was expecting the phone to bring up problem #22 due to his repeated pushing of 2.
You have selected two billion two hundred twenty two thousand two hundred twenty two. In your own words...
You're the best guys! thanks for this hilarious video!
Awesome as per usual!
The Expert series is amazing and so true. Love it. Subbed and checked the bell 😁
Glad you're enjoying it!
Lauris Beinerts , you have no idea how true this is. Before I became self employed, I was one of those experts in major industries and banks 🙈. The stupidest taking over control, making it to management and board positions by the most meaningless phrases ever. Dito the political “leaders”, specially in the Western Hemisphere (EU, UK, USA etc., it doesn’t matter where). And they all are golfing 🏌️♂️ together. That is the fact, the Planet is currently flushed down the drain - against better scientific knowledge. You put this by a genius manner into the “Expert” series, spiced with tons of morbid sarcasm and humour.
Lauris Beinerts , PS, remember the narrator’s epilogue in “Superheroes”? “And crawling on the Planets face, some insects called the human race, lost in time, and lost in space, ...and in meaning.” - Bingo. Most predictive sentence of a Sci Fi musical plot 🤪
Ahh...network printers...so many lost hours of productivity in the office thanks to these. LoL
"Me: Cant duplex print on your 10 year old printer? Looks like a universal driver was installed. Fine I'll just search around Hp's support website for a manufacturer driver. Welp, guess i'm going with windows vista drivers which may or may not work."
*starts download*"
100/Kbps
"Me to client: So how is your day going so far?"
Just haul The damn thing next to your desk and plug it directly, hes alone in that Office no one else is using The thing
I love your stuff!
please make more of this!
Need to urgently watch this when I am at home. HYPE. Will probably be reminded about my job. UNHYPE
Were you? :)
From the expert to star wars and back.
It's so funny.The way he performed was so hilarious Hope you'll make more videos!!
Really glad you enjoyed it!
Those are some fantastic looking deskphones you got there. Very clean and modern.
My favorite reply from my IT support was when all my emails to every company I worked with was getting bounced back to me was "Our email server is fine, must be on their end". Yes, 15 different companies email servers all started experiencing the same error on the same day that only occurred with our email. I had to send everything through a personal Gmail that worked just fine.
They weren't using Mxtool box easily prove whos side it is on. I hate incompetent IT.
This is incredibly realistic except for the part where the expert says no. If someone came to me with a request like that as an engineer I would have told them get me the file first and afterwards I would get them an estimate of how long the work will take. Then we could arrange for that time to be worked around or into my schedule and I would get to it. Seeing as it was the end of the day then there wasn't a chance hell they were going to get it, especially after asking like that and then I would get back to my work leaving them to clear up their own god damn mess.
I love these short clips...more! more! lol!
I used to think that I was alone in these situations. These skits have become my support group.
I worked IT in a large office full of Engineers in the mid 2000s. You will note that he did not try turning the printer off and on again... Asked about this, he will engage you in a discussion about reliability and deterministic behaviour, all of which is moot since your department couldn't afford such laser printers even if Allen-Bradley made them.
When I interpret this correctly, he took the multifunction printer from the network and hooked it up locally via USB. That's what I would have done. Unfortunately, he may not have had the proper drivers - or the possibility to install them.
This is the best😍😘 I laughed my ass out😂😂😂😂 Poor Anderson keep making such videos it's so gud n have a gud storyline😊😀👍💖❤
Glad you liked them!
I've watched 3 of these video shorts. I'm subscribing now. Hope to see many more
Welcome aboard! We don't do videos often, but when we do... I hope you will like them! :)
This is just so accurate 😂
I was worried it was gonna be a weird skit I didn't get again. Wasn't ready for it to be way too real.
Still a weird skit, though!
Took 3 weeks for them to fix the printer on the floor. All they had to do was swap the ink cartradge but as a mechanic I did not have the authorization to access the particular supply drawer and the "technical training" required to be allowed to replace the cartridges.
I've seen someone flow a toner cartridge and covered the inside of the printer with toner and ruined it.
You might be smart and good IT would know that.... But don't underestimate stupidity lol
@@BladeValant546 this was for a computer explicitly meant to be used by mechanics and electronic technicians, who daily were repairing large machinery that one of its main capabilities was to print
this was epic!!!! had a good laugh. Well made.
LOL. Very good humour.
I had a class this semester about modelling and simulation, taught by IT nerds. You know what these "IT" people used to teach? Badly organized Powerpoint slides with tons of low level mistakes and bad German grammar that were printed out, scanned back into low resolution PDFs without aligning at all, and the best part, without OCR! And this is supposed to be the only material we were studying with. We couldn't even search for keywords, or even do a decent OCR ourselves due to how blurry they were. Yeah, and those dare teach us about programming, modeling and simulation. The exams they organized were so hard (half the things didn't even come up during lectures), that the Office of Exams deemed that final test invalid, so everyone of us had to write the exam again. Is this supposed to teach us that you can be as lousy and irresponsible as possible but still get a decent job in today's world? Fine.
I can feel the anger growing in you :)
Personally, I never bother with .PPTX. I render the whole thing as a PDF. All PDF players I have encountered have a "presentation" mode. So you never see me wrestling with some horrible MS product in order to get my presentation across. It makes up for better handouts as well.
You forgot when they are currently unable to take your call due to high incoming traffic so they ask that you please stay on the line until the next available representative is able to take your call while they play low quality 90's point-n-click adventure music or extremely loud classical music that is intermittently interrupted by a voice that makes you jump to be ready to answer, but really it's just a pre-recording that tells you should please continue to wait as the next available representative will be on the line with you shortly, but actually it's just a lie because it's a 45 minute long hold time, and by the time the representative actually answers you've already programmed yourself to ignore anything coming out of the phone, so you keep waiting until you notice the voice shouting very loudly to you on the other end... and then the call gets cut off, but you're on a private line, so they can't call you back and you have to do it again.
This is also pretty spot on, I have actually been programming sw this week, based on screen dumps, instead of getting the SW in text format, office work are bizarro world
Fantastic, absolutely fantastic!
this actually happens
"..and if there's anything else you need, just ask"
"ok, could you send me a link to the file you're talking about so I can work with it?"
"oh, right, I'll have to get back to you on that after I talk to "
This was one of the most frustrating things I have ever seen haha, How do you have access to such fantastic sets?
This was shot at the hot desks at Runway East - if you are a tech start-up (or are just looking for new office space in London), check them out!
This is gold
I actually had a boss asked me to check on 500+ pages of a worksheet to see if the calcaculations were correct. When i asked for the original excel file he said "no, i need you to do it with pencil and mark it on the paper for me read it". Ressigned right on the spot.
Epic!
Looks so cool when he finished coding that printer.
Damn.
Glad you enjoyed it! :)
Couldn't watch this one, it just hit too close to home.
Loved it !
Great! I've expected to see this kind of Comedy like this for a long time, just to improve my English... Thanks a lot
Speaking as an IT service desk manager . I can confirm this is all true
The actor is also very relatable -- and I'm not even asian, just IT
Option 26 is our most issue haha
so relatable. Great writing for these skits.
You don't know how to print a video?
I thought you were an Expert........
He knows everything. Absolutely everything.
Well, you need to use red ink.
Check out the other episodes of The Expert: Square Project!
bit.ly/SquareProjectEp1
bit.ly/SquareProjectEp3
Have you seen the original video? Watch The Expert: bit.ly/TheExpertSketch
Lauris Beinerts Hi, I would like to dub please.
To Portuguese from Brazil.
Lucasddaniel@gmail.com
Lauris Beinerts ||
Noooo! I won't. These are too frustrating! They're causing flashbacks. I'm in mental pain.
Besides, I think I've watched them several times already and my stress level is now through-the-ROOF. Don't make me do it again, please! I beg you.
And, just so you know I'm serious, I'm typing this using blue ink in 7 bold perpendicular red lines in plain text to make it clear to you.
Phew.
No more. Please.
Hello Anderson, is that you?
I do not enjoy these, they make my stomach hurt
phenomenal cinematography! Thought I was watching a movie at first!
I had watched this multiple times, but still valuable lol
"You still haven't solved my problem!" said anyone that has ever bought a self-help book or been pressured into a religious meeting.
This is High Humor because it lets me see the horror I go through and lets me separate it from my id.
Thank you Lauris .................. Brilliant!
Perfect you have answered TEN!
I got a ptsd flashback watching this video.
You need to keep watching it until the flashbacks stop.
o my god ... thiss is so much a like the real thing hahaha every time i call hospital to make appointment i go trough such a hell .. but now i know how to do it , i just say OPERATOR NEED IT !
Tell them to ACCESS THIS!
That was absolutely hilarious