Hi, Thanks for the video. I have question if I already have existing Whatsapp Business number and want connect to zendesk, does the step same like in the video?
It should be a very straight forward process to add to Zendesk. Can't confirm it will the exact same process as per the video. Meta changes every month something and my video is well over a year old.
Hello Roca! I'm looking for guidance on setting up a products menu for my bot responses. I'm currently unable to find the option to add products, similar to the menu you've created. Can you please help me with this? Also How can I display the user's name in the initial message when they send a text to my number for the first time?
Sure, someone in my team can help. Would you like to schedule a call to discuss this in greater detail? You can get an estimation ballpark here: roca.work/offers
Hi Roca! Thanks for this video but I could not find in it the answer (as well as in ZD documentation) what version of WhatsApp can be integrated into ZD? WhatsApp Business App or WhatsApp Business Platform?
Hi, it seems that you won't be able to use it afterwards. You have to commit it to be a support number almost. "Important: Once your phone number is connected and verified within Zendesk Support, it can no longer be removed or used with the WhatsApp for Small Business app or any WhatsApp app on a mobile device."
Hey Roca, immense thanks for demystifying the Zendesk-WhatsApp integration! Quick question: does this setup cater to handling attached videos and pictures within the Agent workspace? Your insights would be a gem!
Thank you! No, you cannot ask for details in Whatsapp. I made a screenshot of the functionality differences between the widget and social: www.evernote.com/shard/s292/sh/3ef3e0c7-acba-4189-b0aa-82eed084a4fa/EjK9LofVtqEn1NXhOY2wTINSMJgbaCowjCK9a2QnT6TDs-xPaoI_9L4qwg
Hi Marc, I don't have that bot anymore unfortunately. I do have a video how to configure a bot here: th-cam.com/video/1OhOlSorpT4/w-d-xo.html&ab_channel=ROCA%28byDominicCX%29
@@dominiccx thanks so much for your answer. I'll look at this video. I just want to add that your channel is a goldmine, the work and dedication you put in these videos is amazing
Hi! I'd really appreciate some help. We have agents with "full name + initial" e.g. John B Previously, their name was in full. e.g John Brown. Our users get in touch and see "You are now speaking to John Brown" and I've no idea why, as that name no longer exists as far as I can see, through Zendesk. Do we need to clear some cache maybe? any chance you know how? would be so appreciated!
Hi Roca, thx for the video. i got a problem.. cant respond to the message "Just viewing. You need to have the Chat feature enabled in order to respond to this conversation." help plz
@@dominiccx i got Zendesk Suite when i try to respond (min 6:16 in your video) i got this message "Just viewing. You need to have the Chat feature enabled in order to respond to this conversation."
@@alexkim5749 Hmm, it might be that oyu need to activate your Messaging and Agent workspace. Can you please go to yourcompany.zendesk.com/admin/channels/messaging_and_social/messaging/setup and turn the messaging on? Then go to Agent workspace and do the same.
Hello! How did you create your Whatsapp Business number? I was able to add the number on Zendesk however when I tried to test it the number seems not to be registered on Whatsapp because I cannot search it.
Hi Ivan, you first have to get a brand new number and register it as Whatsapp for business with the whatsapp for business app. then you add it to Zendesk. Hope this helps.
@@dominiccx Hello. This steps did sort the problem. But I am facing a new one. Our Whatsapp number is not showing as a registered whatsapp number to all. Some can send us a message but some cannot see it or find it under their whatsapp contacts even after saving it, as if the number is not a whatsapp number. Have you encountered such?
@@IvanWendellTan Hmm, not really, no. I save the number and then it appears in my recent messages list. Have you tried to reproduce the error? See if that's happening to you too.
@@dominiccx I was searching for where I can find the campaign manager in Zendesk, and I found that we should integrate Zendesk with another app (An app with a campaign manager).
Hello Roca! Deeply appreciate you sharing your experience and saving us some pain!
Happy to hear!
hi Roca, nice video. how do you deal with the '24 hours issue'? I know there's a way to by-pass it, but i'm having trouble with it.
Hi Gustav,
Yes, there is a workaround!
It's a zendesk app actually: www.zendesk.com/marketplace/apps/support/1040322/relay/
Good luck!
Hi, Thanks for the video.
I have question if I already have existing Whatsapp Business number and want connect to zendesk, does the step same like in the video?
It should be a very straight forward process to add to Zendesk.
Can't confirm it will the exact same process as per the video. Meta changes every month something and my video is well over a year old.
Hello Roca! I'm looking for guidance on setting up a products menu for my bot responses. I'm currently unable to find the option to add products, similar to the menu you've created. Can you please help me with this? Also How can I display the user's name in the initial message when they send a text to my number for the first time?
Sure, someone in my team can help. Would you like to schedule a call to discuss this in greater detail?
You can get an estimation ballpark here: roca.work/offers
Hi Roca! Thanks for this video but I could not find in it the answer (as well as in ZD documentation) what version of WhatsApp can be integrated into ZD? WhatsApp Business App or WhatsApp Business Platform?
You have to connect a Whatsapp business app account. Have your phone close to you.
Hi there! Quick question: are you still able to use the same number in Whatsapp Business app while also being connected to ZenDesk?
Hi, it seems that you won't be able to use it afterwards. You have to commit it to be a support number almost.
"Important: Once your phone number is connected and verified within Zendesk Support, it can no longer be removed or used with the WhatsApp for Small Business app or any WhatsApp app on a mobile device."
Hey Roca, immense thanks for demystifying the Zendesk-WhatsApp integration! Quick question: does this setup cater to handling attached videos and pictures within the Agent workspace? Your insights would be a gem!
Meaning that if a user shares a video or photo through Whatsapp?
Hi@@dominiccx , yes! that's correct
@@ericluu3338 i have not tested adding videos in the conversation. I will try it out sometime next week and let you know.
thank you@@dominiccx !
Hello, your video is very helpful.
I have a question. Do API call actions from a Zendesk bot work if we use that bot in WhatsApp?
Thank you!
No, you cannot ask for details in Whatsapp. I made a screenshot of the functionality differences between the widget and social: www.evernote.com/shard/s292/sh/3ef3e0c7-acba-4189-b0aa-82eed084a4fa/EjK9LofVtqEn1NXhOY2wTINSMJgbaCowjCK9a2QnT6TDs-xPaoI_9L4qwg
Thanks!!! @@dominiccx
Hello. Very good videos thanks a lot. Can you please share which bot you are using? Or link to the video where you configure it ?
Hi Marc, I don't have that bot anymore unfortunately.
I do have a video how to configure a bot here: th-cam.com/video/1OhOlSorpT4/w-d-xo.html&ab_channel=ROCA%28byDominicCX%29
@@dominiccx thanks so much for your answer. I'll look at this video. I just want to add that your channel is a goldmine, the work and dedication you put in these videos is amazing
Hi! I'd really appreciate some help.
We have agents with "full name + initial" e.g. John B
Previously, their name was in full. e.g John Brown.
Our users get in touch and see "You are now speaking to John Brown" and I've no idea why, as that name no longer exists as far as I can see, through Zendesk.
Do we need to clear some cache maybe? any chance you know how? would be so appreciated!
Hi there, this is a really good question and I don't know either. I'll do some testing.
Hi Roca, thx for the video. i got a problem.. cant respond to the message
"Just viewing. You need to have the Chat feature enabled in order to respond to this conversation." help plz
Hmm, can you please offer more context?
Are you on a legacy Zendesk account type maybe?
@@dominiccx i got Zendesk Suite
when i try to respond (min 6:16 in your video) i got this message
"Just viewing. You need to have the Chat feature enabled in order to respond to this conversation."
@@alexkim5749 Hmm, it might be that oyu need to activate your Messaging and Agent workspace. Can you please go to yourcompany.zendesk.com/admin/channels/messaging_and_social/messaging/setup and turn the messaging on? Then go to Agent workspace and do the same.
Hello! How did you create your Whatsapp Business number?
I was able to add the number on Zendesk however when I tried to test it the number seems not to be registered on Whatsapp because I cannot search it.
Hi Ivan, you first have to get a brand new number and register it as Whatsapp for business with the whatsapp for business app. then you add it to Zendesk. Hope this helps.
@@dominiccx Hello. This steps did sort the problem. But I am facing a new one. Our Whatsapp number is not showing as a registered whatsapp number to all. Some can send us a message but some cannot see it or find it under their whatsapp contacts even after saving it, as if the number is not a whatsapp number. Have you encountered such?
@@IvanWendellTan Hmm, not really, no. I save the number and then it appears in my recent messages list. Have you tried to reproduce the error? See if that's happening to you too.
Do you know where we can find WhatsApp Campaign Manager in Zendesk platform?
I am not sure I know what campaign manager is to be honest. Maybe if you can expand a bit?
@@dominiccx I was searching for where I can find the campaign manager in Zendesk, and I found that we should integrate Zendesk with another app (An app with a campaign manager).
@@MarwaYouness-dx1xw oh I see, I did not know that, and I am grateful that now I do.
How did you make sure your display name shows? Ours is just the number....😥
Hmm, in this example I had the number saved in my contact list.