Solutions Architect Interview: "Solve a Complex Problem for a Customer"

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In this video, Josh Lopez (Solutions Architect, Twilio) answers the interview question, "Tell me about a time you solved a complex problem for a customer." This question is very common in the behavioral part of the solutions architect interview process.
Chapters -
00:00 - Introduction
01:23 - Question
01:31 - Answer
03:33 - Internal and external stakeholders
05:28 - Customer hesitations
07:59 - How would you have done differently?
09:47 - Interview analysis
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#solutionsarchitect #solutionarchitect #developer #salesforce #supplychain

[@tryexponent]

Don't leave your solutions architecture career to chance. Sign up for Exponent's SA interview course today: bit.ly/3aBHlc5

[@abhirb12]

I would never sign up to Exponent after watching this video. Absolutely nonsensical and utter wastage of time..too disappointed with this bs conversation.

[@abhirb12]

I didn't get the answer for challenging issue resolution

[@ono48]

He didn’t really answer the first question clearly and to the point. Very generic and high level answer.
“Automated manual processes” is not what expect to hear from a solution architect. What cloud services, or platforms did you use to automate a specific process and what challenges did you run into while designing a solution? Should be more specific.

[@abhirb12]

It's wasn't even a generic ans. It was simply a bs

[@Awsminator101]

Where is solution architect here?😂 I'm still waiting

[@lonelysailor2434]

This is not technical SA interview but Business SA, no problem with the first answer

[@kumailn7662]

I am expecting more of a technical discussion like he has to developer ceritain system for a client and what they did. Its not like what and how they convince a client. And detailing about we are this much SA and so and so. I am looking for right information at the spot. To much detailing its a time killing

[@helsonkumar8173]

Hi. I work for a global bank as an Associate Cloud Architect. My clients are the internal stakeholder (various business units/functions within our organization). We help them migrate their platforms and applications to Cloud . We help our clients with the migration and help them in architecting solutions using various services on public cloud. My role does not include things like dealing with sales. So I can say that I have zero experience on sales . So will I be still consider for any architect role which includes sales + technical acumen like discussed in the video above? I hold 10+ years of profession al experience BTW. Kindly suggest.

[@matthayden1979]

It all depends upon the requirement that a company is looking for. If you do not have experience in sales or pre-sales or people management, just let them know. However, show optimism by letting them know that given a chance you can work hard on the missing skills. Also, there is a very thin line of difference between Solutions Architect, Engineering Manager, etc. Companies these days value multi-skilled employees. If you are looking for Solutions Architect role, handling customer/stakeholders, handling team, handling project, systems design, etc. are some of the soft skills you need to be aware of or kind of develop these as secondary skills apart from the technical skills that you have.

[@NAMRATABHOYAR-sl7gf]

this interview doesn't look like solution architect

[@abhirb12]

It's utter bs

[@rexsam3134]

deviating from question and talking something else. Doesn't work this way

[@abhirb12]

Utter bs,, this video was

[@moristar]

Such a nonsensical conversation, is this a sales position interview?

[@abhirb12]

One of the worst conversations I have ever come across.

[@user-xt8lb8tv2o]

Too much "problem" in this video, not enough "solution" for a solution architect advice video.

[@abhirb12]

Its utter bs

[@user-ux6ph3yo9t]

Инфоцигане

[@Shirish8]

Disappointing !! He only talks on functional part. where is the solution part?. Not impressive.