Go to nordvpn.com/vicarious to get a 2-year plan plus 1 additional month with a huge discount. It’s risk free with Nord’s 30 day money-back guarantee! At 21:24 I meant 2022*
Because of this video, I just cancelled my saudi business class flight to show solidarity. Thank you for making this video to share something so personal. Take care, be strong, my fellow canadian. Happy Chinese New Year! Xing Nian Kuai Le, Shen Ti Jian Kang!
I grew up in Dhahran (from the 1980s - 1990s). Saudia has improved from what it was back in my day. But, still no excuse for how they treated your dying mother.
I know what it's like to have a mother who had cancer. These people are fragile, yet they continue to fight and endure. They should be treated with utmost respect. I'm sorry for your loss, ahia Tiezheng.
My mom has lung cancer right now with only a few more months to live. Its hard. On everyone. Hope you and your family are doing okay. Sending my best wishes.
@Ivan Ivanovich just pass by the comments, “that’s life” as you said, everyone goes through it so don’t be a prick and take your advice and just scroll by. It was your choice to read it through it
Thank you everyone for your thoughtful comments, and for taking the time out of your day to write them. They have been very sweet for my dad and I to read. I can’t ask for a better viewership. Almost no one said anything negative, which is quite a surprise considering this is the internet. Just a quick update, 24 hours after this video went live we did receive a potion of our refund. Coincidence? Probably not. But more than that I’m glad the airline is paying attention and hopefully doing something about the things I mentioned.
I’m so sorry to hear about your mothers experience on that trip. Also condolences to you and your family on her passing. I only just discovered your travel site and I’m so impressed and really look forward to your future videos. I love your sense of humour and wonder if you have some Australian in you. 😁. I’m an Aussie and love your sense of humour and how you present your travel blog. The best I have seen on TH-cam (and I have seen a lot) and also travel a lot for business within and between Asia Pacific and Europe. Please keep travelling and all the best for the future. Aldo
I am so sorry for your loss, and for your mum’s treatment by the airline. Thoroughly enjoy your videos, the thought and care you put into them is evident. Wishing you and your family healing and peace
I'm truly and deeply sorry about the loss of your mother, I just recently started watching your content and I do want to let you know that your viewers are here for you! You deserve each and everyone of your subscribers and I'm sure your mom would be really proud of you and the kind of person you have grown up to be! Take care Tiezheng.
I've been watching his content for some time now (each 1), and I the parts where he apologizes to his Mom every time he consumed alcohol was the sweetest part of his videos..
So sorry for your loss, I’m a Saudi and I totally agree the airline and even airports services should be much better in many aspects. May your mom Rest In Peace brother
Lmao what a Saudi you are it’s funny because Saudi Arabia started to upgrade their shit airports to better and going and also Saudias began putting better service then before
I recently lost my mother 2 weeks ago and she was very ill and was due to get on a flight to go back to her motherland but never made it to the flight, hearing your moms story broke my heart. Thanks for sharing.
This made me tear up. I'm sorry to hear about your, mom. Thank you for still sharing this personal experience with us. Your family deserved so much better and no one should be treated this way. I pray that this serves a wake up call for the entire airline industry to step up and improve from this experience.
The last part broke my heart. Did not expect this level of emotion in an aviation video. You have me crying. Deepest condolences for your loss and thank you for sharing such honest, high quality content. This is when I subscribed to your channel and I encourage everyone to do so 🙌🏾
I’m really sorry for your loss, and as a Saudi citizen I’m deeply sorry for what your mom gone through in my country national airline, and I want you to understand that I’m pissed as hell of their incompetence and I add my voice to yours and hope that Saudi Airlines level up their service in every way possible.
I'm so sorry to hear about the loss of your mom. The airline's treatment of her when she was most vulnerable was abhorrent. Thank you for sharing that experience with your audience so others in a similar situation may be aware. Sending love and aloha to you and your family!
I’m deeply sorry for your loss I know how it feels to have someone die from cancer and also how sometimes airlines treat you bad, so I send all my love to you and your family. Also thank you very much because you always inform us with how airlines work all around the world and also for taking the time to do soo. All my love, Tiezheng
On a serious note the credit card thing should be a call to America Express. They won't put up with that excuse. So very sorry to hear the loss of your mother. Moms are special, not having them us hard.
@@VicariousVoyager I did not know that. It is an insult on top of injury. Thank you, though, for taking us with you and expanding our view with heart and humor.
I’m so sorry to hear about your mom’s experience, it’s always sad and infuriating when airlines fail to provide the basics for those who need it the most. My sincerest condolences and I hope you feel better as time passes.
Sorry for your loss. I wrote a comment before finishing the video about how I was happy you're back. Just finished the video, and understand why you may be taking time for yourself and your family. Take the time you need, it's hard. My mom has lung cancer with only a few more months to live. I'm truly sorry for your loss. We'll be here if you need anything. Im based in Ottawa, if you ever need anything.
My sincerest condolence Tiezheng. I cannot imagine what you may being going through. I am sure that this video was not easy to film either, but I admire you all the more for it. Take it easy on yourself :)
Having lost both of my parents one year ago today, I understand how you are feeling. Keep your chin up, T. I'm positive your Mom is so proud of you & what you've accomplished so far.
I was a ground staff for Cathay Pacific. We were taught to handle passengers with utmost care and more importantly, go the extra mile for them. The time they travel with us bears great significance to them. It may be the time that they move to a new country and start a new life, or it may be the time they carry the ashes of their loved ones. Ground service is just as important as those on air. So sorry for your mother and I can feel how heartbroken and frustrated you must be. Hopefully they see this and improve!
While I understand you may take pride in your work, Cathay Pacific delivered a horrendous experience when my mother took a 16-hour flight to Hong Kong, very weak with a medical condition. Literally, the medical condition was so visibly obvious that anyone who looked at her for 1 second could see that she was not well and needed special care, nevertheless, I have communicated this to Cathay and submitted a medical certificate. The entire flight, Cathay Pacific flight attendants never even attempted to look after my mom. One example that really infuriated me was: airplane humidity level is notoriously low, which actually exacerbated my mom's condition and significantly increased her discomfort. The discomfort got so bad, that when she saw a flight attendant who was all smiles to a passenger situated a row before her, when the flight attendant was done, my mom asked her whether she could have a hot towel to ease her condition a bit. (Hot towels can be seen served out to the business class.) The attendant was visibly annoyed with my mom's request. She looked at my mom and just told my mom that hot towels were not served in economy. My mom was taken aback and explained that she was feeling very poorly and would very much appreciate a hot towel to alleviate the discomfort. The flight attendant repeated that, sorry, we do not serve hot towels to economy passengers. And walked off! My mom was not asking for something extravagant. Just a hot towel. And she was visibly unwell. When I was watching this video, and watched Tiezheng recount his mom's experience. I teared up and recalled my mom's experience - that flight with Cathay Pacific was the only time that she was feeling so poorly - and it made me so angry to this day. To Cathay Pacific, please also extend some basic compassion to clients in your economy class.
@@princess-alexia CX seems to be a hit or miss these days.. They used to be very good ... I am sorry about you're mom experience, that was uncalled for.
My family used to fly with Cathay Pacific a lot about 30-35 years ago, when I was small. Some of my earliest memories are being fussed over by the flight attendants, who treated me with such patience and kindness. Their behaviour was above and beyond any expectations I would have as an adult. They would pin plane badges on me as if they were real prizes, sneak me extra snacks and let me wear their hats. If my mum fell asleep after wrangling two kids between countries by herself, they would take me to the cockpit, introduce me to the pilot and play with me until my mum woke up. Those attendants gave me some of my best childhood memories and I am still grateful 35 years later.
You speak of a completely different creature in CX, the finest airline in the world, and look forward to it being back at full strength as the nightmare ends for both CX and HK. Your attitude represents the fineness of this carrier which I have flown my whole life enjoy endless exquisite flights and comfort in all 3 classes.
Filling the mug completely is a sign for your guests to leave? I love it! This made me remember my father's statement to guests who he thought had stayed too long: "I'm going to bed so you can go home."
I'm so sorry for your loss and shocked at how the airline treated her, especially for a carrier and country who prices itself on its faith and humanity. I hope you and your family are keeping well 🙏
Please accept my deepest condolences on the loss of your mother. 🌷I recall one of your great motivations for creating these videos was by way of entertaining your parents and sharing your experiences with them, and it pains me to know part of the joy in being a TH-cam creator has likely been diminished. You spoke eloquently on your experiences in this video, while advocating for others - a great testament to how you were raised (and itself a compliment to your parents). Also, you did a beautiful job memorializing your mom and your home country, and I believe you performed a great public service. All the best for 2022.
It's wonderful to see you back again and uploading your travels. However I think we can all understand now why we haven't heard from you in a while.It's a unbearable loss but even more so when we are so profoundly let down by a service that should be delivering passenger care so much better. May they hang their heads In shame and apologise unreservedly for treating your dear mum in an appalling manner. You have done the right thing in addressing this in a public format and outing them. Take good care of yourself x
rewatching this after a while, but as someone who had a grandmother recently pass away from cancer and RSV, this story was especially heartbreaking to me. my grandmother was fortunately able to get back to India comfortably, and my parents even purchased business class tickets for her on British Airways in what ended up being her last flight ever. I couldn't imagine how I would feel if they forced my grandmother to sit in economy due to a lack of medical attention. hopefully saudia has improved their service now.
Thank you for sharing your story, it's actually really nice she was able to go home in comfort and I'm glad she got to spend time with her loved ones at home. Hope your family's doing well from mine :)
I'm sorry for your loss bro..!! I've grown up loving Saudi Airlines. I hope they are compassionate enuff to acknowledge what you said and help others in future..!!
My deepest sympathies Tiezheng. Thank you for the amazing work you do. I am sure that your mom is super proud of you. My heart goes out to you for your loss. If SAUDIA has watched this, step up your game! Do not let such a heartbreaking thing happen to anyone, you have the potential to be much better!
First of all, I would like to send my condolences to you on the loss of your mother.I can totally understand what you were going through then. It's really important that we always put ourself in someone else's shoes.When times are tough, we should help each other.I hope that the situation would be getting better.
I am so sorry for your loss. Hopefully someone from this airline will see this and start the change. Your videos always make me smile and dream of traveling again, been stuck in Beijing since 2020. Travel safe!
I’m so sorry for your loss. It’s a bittersweet feeling to be a part of Saudi. Full of hospitality and kindness but when it comes to their job they lack respect and just simple care. I know how it is for Asians to respect and take care of their guests specially when they are not okay. I’m sorry your mom had to go through this in her illness.
It was heartbreaking to hear of the poor treatment your mother received on her flight to China, the airline should truly be ashamed. I am so sorry for the huge loss of her passing.
I’d like to offer my deepest condolences. How sad that your mother’s last trip was such a disaster. You do great work. I look forward to future videos.
You are a brave man Tiezheng, posting a video whilst still experiencing such loss. I hope the love and support from all of us, helps you adjust. It’s quite clear from watching your channel, how very proud of you your parents are; in this life or the next.
I'm so sorry for the loss of your mother. I've been watching you for a while. Thank you for sharing this with us. I'm sure both your parents will always be proud of you. You are an incredibly talented person.
God, I'm so sorry for your loss. I cannot start to fathom what it feels like to lose someone so close to you. It was criminal what your mother had to go through during the period of that flight and the pain and helplessness you all had to experience throughout. I know it means little coming from a person through the internet but I really hope that you can find your way to live with the loss and overcome the grief, it's hard but I want you to know that you aren't alone and it's okay. Thanks for making such great videos with such passion.
Know what? You’re ok. Anyone who cares about their parents as much as you do deserves good things to happen to him. I commiserate with you on your mother’s loss and the terrible way she was treated by the airline. I sincerely hope something good comes from this video since you took your time to talk from your heart. I was very moved. Best from Colin.
I am so sorry for what happened with your mum. Your videos are always honest and act as a pick me up for me. Take your time, do what you need to do and we will all enjoy the content to come! Stay healthy man
I dont know why yt algorithms wont pick up your channel. You are one of the most relatable fancy flight reviewers, your videos are high quality and your delivery of your detailed reviews is impeccably unique in style. Im sure your life is fulfilling regardless of the yt stardom but I cant wait for your next review and wish youd post more often. Your videos are great! I am grateful gor every video we get from you. Thanks for sharing! You are human, you come first. Sending good vibes 🦄💨🌈
Deepest condolences to you and your family. I lost my own mother to pancreatic cancer when I was 19. It feels like something is missing but she'll be with you always. Thank you always for sharing your journeys with us and for your awesome content. Wishing you continued safe travel.
My condolences on your Mom’s passing. As you were speaking, I could hear your pain. Unfortunately, many state run airlines suffer from indifference and operate in a ‘captive audience’ fashion. As an aside, the landscape of KSA is breathtaking
Except that Saudis aren’t a captive audience. Saudia competes with other airlines to most of its destinations across the world other than the US (no US airline has flown to the Kingdom for years). My experience is that Saudi families prefer to fly Saudia to Europe and Asia. It isn’t at all like state-owned carriers such as Alitalia or even Turkish Airlines. The crew aren’t Saudis generally - maybe a couple male stewards only - and certainly can’t show indifference in how they treat customers. They can easily lose their jobs.
You’ve got to be the only TH-camr in this content category offering real world justification why the VPN sponsorship you’re positioning is relevant to viewers. Thank you.
@vicarious voyager I’m sorry my comment overshadowed the story of your mother. Truly I had written the comment before I finished the video yesterday. I appreciate you sharing your story, sharing it gracefully, and accurately. You took the right direction without the need to take it too far. That goes a long way. Best to you and your fam!
😔 the loss of a parent(s) is very sad. You are a good and loving son for giving, what I am sure was an incredible blessing to your mother. She is by your side always.
I felt the unhappiness that you showed at the latter part of your video and also huge sadness and frustration, plus of course my condolences for the loss of your mother. I know here in Britain we fall short of various matters at different times but… I do feel that the likes of British Airways or Virgin would not necessarily treat a person in the some way at a very difficult time of their lives and of course their families too. You have no need to apologise to us young man for some minor points as not getting stuff edited and posted, in the major play of things that is frankly unimportant and possibly irrelevant. Happiness is a great thing and we have all smiled and laughed at so many of your videos, this one was very personal and special to you personally.
I'm so sorry to hear about the loss of your mother. I'm heartbroken that her last flight was that miserable. I hope your video makes a difference for others in the future.
I'm so sorry for your loss, and I'm sorry to hear that this airline added more pain to an already painful situation for you and your family. What a heartbreaking experience. Thank you for sharing, and for creating yet another stellar travel video.
Condolences on the loss of your mama. And thank you for this thorough explanation. When people are already dealing with grief or pain these shortcomings are much more damaging. Love your videos, thank you 🙏🏼
First of all my sincere condolences for the loss of your mother 🙏 I'm so sorry for the crappy service she received which should never have happened, hopefully someone at Saudia with a bit of compassion will see this, issue your refund and moving forward help passengers that need it, much love brother
My condolences Tie Zheng. Wishing you the best of spirits in the new yea. Your mom will join you in the skies every time you fly, that's for sure. Stay awesome and hope to meet you one day. Take care dude.
My deepest condolences to you and your family. So generous, still important of you to share this story and put the service into perspective. I hope Saudia reaches out (Which I guess they wont..) and give some clarification on their future plans. Guess they will put the blame on Covid as others would do..
Always have enjoyed your channel, the wonderful quality of your videos is obvious, which given the needs of my job, I know how consuming it could be. What really touched me is you were motivated to make these videos so you could share your journeys with your mom. Your mom is irreplaceable and her memories will live on with you forever more. Take care and most sincere condolences.
My condolences to you and your family on your mom’s passing. Your experience with SV is inexcusable. As someone who’s worked in the airline industry for 20 plus years, it’s frustrating and maddening to hear what your family experienced. There is a level of care and concern which should be present when dealing with such situations, especially traveling such a long distance. I’m sorry you had to endure this. I really enjoy your videos. Nice to see you back!
I’m certain Saudi Airline customer service department will be contacting you to make amends once this goes viral. Love watching your show. Your dry, dead pan humor is a stroke of genius. Keep up the good work and my condolences for your mother. Greetings from America.
I wish your mom could have been comfortable on her last ever trip. This is indeed really sad. So sorry for your loss, Tiezheng and thank you for sharing. I personally always felt Saudia is for Saudi passengers only and yours & Trek Trendy's recent upload have only confirmed that.
im not a saudi citizen a british citizen we have never had a problem with saudi airlines,people get bad experience everywhere iv had bad experience in my own country dont mean its always like that. The guy expects everything top luxury well buy a private jet then,u could tell from the begining when the video starts it was going to be a negative video.
Definitely not buying your comment tho 😂, saudia sucksss big time, known for consistently loosing baggage of their passengers and will never be on par with Qatar Airways, Etihad, Emirates, Gulf air, Oman air and the likes,
I am so sorry for your loss, I can't even imagine the pain you must feel and the things this airline did just made it worse. I feel so bad you had to endure this.
No one should ever lose a parent so young, my mom passed peacefully at 83, and she was loved by many. The entire church was filled with her friends and family, it hurt a lot but I knew it was that time, and I had 50 yrs to get there. It's as if a piece me was ripped away leaving an empty hole. It always reminds me of my pain of loss every time I hear someone else talk about it, I have lost so many since.
Sorry for your loss. To describe your mom's experience as "disappointing" is incredibly generous of you. Saudi is a beautiful country with wonderful people. I usually fly Lufthansa to Riyadh and your video really places caution in my mind to fly Saudia. I'll now take FlyNAS when jetting around the country - even though my one flight RUH-DXB found the seats to be rather uncomfortable about halfway there.
I started watching your channel recently and loved the humour which kept me coming back. I finally watched this video and couldn't help but feel your sadness and disappointment. Thank you for making this video and hopefully it will help make things change. May your mom rest in peace, wherever she might be.
Gidday mate from the land of convicts. Enjoyed your video, like all of your others. Condolences to you and your family. It would be very heart breaking, when you rely on an airline to provide the basics of human comforts for very ill or compromised people and they fail completely. All the best to you and your family.
Enjoyed watching your video as it was of high quality and you mentioned every small detail in your journey. I feel sad for the experience your mom had to go through and really hope that you, your beloved ones & other people do not go through the same. Peace and love my friend.
Thank you for this video. In this current world where travel seems like a thing of the past, I absolutely love watching your reviews from the safety and comfort of my home in NZ. As someone who also lost their mum to cancer recently I feel your pain for something your mum had to endure, at a point where she should have been able to have all the comfort available to her.
I’m sorry you had to experience that and I’m very sorry for your loss. It’s not something I can comprehend but I just hope you get some crumb of comfort in knowing your viewers are thinking of you and your Dad.
Sorry for your loss, bud. When you say Saudia ain't great, I think that's said with a tremendous amount of restraint. I think all of us subscribers agree you are truly one of the best, if not the best travel vlogger. We appreciate your strength, honesty and candor in uploading this video.
I am saddened to hear of what your mom had to suffer through and then that she had passed. I lost my mom in 2017 and my dad in 2021. I remember that in 2016 my parents flew back to South Korea to see their birth place one more time and ironically, even though both were in bad shape, the only bad experience was running to the airplane bathroom when their meal at a seafood restaurant turned out to be a mild case of food poisoning with predictable results. They flew through Asiana and the staff did the best they could and certainly nothing with what your mom had to endure. But my parents were in their 80's and frail health so i feel your pain. Love and prayers of support to you and your dad.
Really appreciate you putting the work to upload and share these experiences after what's happened last year. Thanks for a great content, remember to take a good care of yourself :)
@Vicarious Voyager *While you might not want to dwell on the loss of your Mother because it is so painful, I would write a snail mail return receipt requested letter to the CEO of the airline and explain your experience, I am certain that if someone at that highest level gets notice of that situation it will be changed in the future.* My condolences for your loss.
So sorry to hear your sad news, your final thoughts were spoken from the heart, if it’s some consolation glad you were able to make you mums last wishes happen. It’s frustrating that some large companies don’t seem to value what matters when others can go above and beyond. Keep up the great vlogs, stay strong and keep safe ❤️
Vicarious. Super-apt name for your channel. I'm in Toronto, happily situated, so in no hurry to travel given the present challenges but I do very much enjoy the opportunity to share the experience through your eyes and words. Your personal experiences shared at the end of this video were eloquent, profound and equally appreciated. I too hope that this video reaches those in a position to improve the experience for those truly needing special care. It's one thing to deliver fluff, taste, texture and colour as part of their passengers' travels, but to see them fall so flat when it really matters must be really, really disappointing for someone whose experienced the other extremes. Good on you for holding it together so well. Wish you all the best and will be watching for videos on your next, hopefully happier experiences (perhaps travels with your Dad?)
First of all, I have to tell you how happy I am to watch a new video of yours again; but you got my tears dropping when I watched it till the end, not only the frustration towards the airlines, but also the story of your mama which I'm very sad for you about your loss....
Really disappointed with how Saudia handled the situation. It’s unacceptable. Im so sorry for your loss Tiezheng and can’t begin to imagine what you’re going through. Thank you for letting us know about what happened. I know it might not have been easy to talk about it…
I am so sorry for your loss, you are such a nice man with a lovely sense of humour, so I am guessing that you got a lot of that from your mum and gives a clue to what a wonderful lady she was. Thank you for having the courage to make this video, you have been heard and you are making a difference. Take note Saudia.
I'm sorry to hear about your Mom! 😔 For the airline itself that is heartbreaking to hear, that they made you think everything was going to be taking care off. Im not sure if I'd ever go on an airline like that. Take Care! ❤
The only time I flew business class was with Saudi Airlines in late 2015. It was a Boeing 747 not sure which variant, likely 200 or 400. Reclining seats didn't work, inflight entertainment system didn't work, everything was broken, seats were empty so I switched to a different one its recliner did work. Was amazed by them serving Qahwa and hit towel, I had no clue what else business class offers, they gave an amenity kit which my stupid teenage self didn't take it with myself thinking I'm not supposed to take it home with me... It was the last time I flew Saudi, it certainly has improved. Also, wow you lived in Saudi Arabia as well and moved to Canada too!!! Instant sub. I moved here in Canada just last year the same month of you filming this. Edit: I commented in the middle of the video and I'm really sorry for how badly this airline treated you and your family. You did the right thing calling them out, it takes a lot to open up. Really sorry for everything.
Im very sorry for your loss man. Hearing you talk about your experience with your mother makes me reminiss about when my family tried to do the same thing with my grandfather who also had lung cancer. Hope all is well with you
ps: regarding the coffee, filling it full or half full depends on the area and region of individual, for some regions filling it half is impolite, and here they probably did it for convenience because in saudi culture u usually refill ur cup multiple times :)
I remember once Saudi Airlines told that “the seat in the business class is inoperable so for security we’ll shift you to economy but you’ll get all the benefits”. Only to find out nothing was wrong but they had to place their crew member in business class. When complained online, the response was “And”
So sorry about your loss , unfortunately Saudia isn’t first option for many people here and customers support never existing is true ,hopefully they will improve especially with the vision2030 ,great video as usual my friend
It is very sad to hear how Saudia treated the vulnerable. Hope they can fix their downsides and show the hospitality of Saudi. Happy Lunar New Year. Stay safe.
I am so sorry to hear of the experience that you and your family had with your mom's travel experience. I am sorry for your loss and the hardship that you all endured. Thank you for a great video.
Same bad experience here. Booked flights for my mom and sis for April 20. All flights stopped due to Covid. Havent recieved the refund since. So sad to call it an international airline
Very sorry about the loss of your mother and her experience going home to China. As someone who has recently begun flying more often to see new grandchildren, I can understand her predicament and distress, because I need some handicap help when I fly; it is a daunting task to navigate the airport and airplane when the help you pre-arrange is not there. Thank you for providing fair and honest coverage of your experiences. You are not only informative but very entertaining to watch. Best wishes for a safe and happy 2022.
I am watching this while planning our trip to Saudi in April with my mother who is suffering from cancer. Your video resonated with me, I am incredibly sorry for your loss. We know how it feels, and we only hope you are healing alright from it. I hope this visit to Saudi will be followed through on our side for our mother… I am actually afraid now hearing of the bad experience with the airlines…. My mother is very weak and needs to be handled gently… we will be mostly with her but I am just so afraid now…!
@@azizbader9087 yes it resonated with me, his video not the traveling portion. Him and I are not so different from the story he shared in regards to our Mothers. Also I actually just returned from Saudi last night. We ended up being able to go by miracle of my mother’s pain dissipating. Also, we were only visiting for her so it would be worthless if we went without her. The trip was for her health
@@azizbader9087 also It is not wrong to be weary, I have no prior experience with this so it is not wrong to be mindful of the troubles that could happen. My mother is very frail and of course I will worry about the possibility if this man with similar conditions had an issue
@@azizbader9087 it is not bad to judge (you think of judge in negative connotation in this case) judging is necessary when you really need to. And I had not said anything rude or mean about this airlines. Only expressed my light concern based off of mutual shared issues with family that him I have. So don’t worry, I am not trashing anyone or assuming anything. Just taking notes, because in my situation I HAVE to, to make things easier for my ill mother
I am so sorry you had to deal with that. It is unconscionable. Your emotion when speaking about the treatment your mom received was raw and palpable thank you for being forthright. No one should ever be treated that way. I watch your videos because you are direct and seem kind. The fact that even with the loss of your mother and how she was treated whilst trying to get home the fact you can still be kind and not rage as I would speaks volumes as to how you were raised. My many condolences to you and your family. You will forever carry a part of her with you as I do my Dad. Thank you.
Please accept our condolences on the loss of your mother. Its indeed very heartbreaking. Having lived in the country and travelled with saudia for a good 22 years of my life, i can clearly relate to your experiences. Even with all their improvements and current branding for tourism, they have a very long way to go in terms of customer relationship and services offered. I wish you could have seen the utter disparity with services on my flights to south asia when i used to travel earlier. Its the complete opposite on west bound flights with them. Nevertheless i too have a love hate relationship with Saudia as they were close to my heart growing up as an avid aviation enthusiast. I really wish to meet you sometime in person when you’re back in Canada. Big fan ! Wish you all the best brother !
Hmm. Finally saw the whole edit. The true value of this video starts from 21:20. I’m sorry about your mom. I’m sorry she had to go through that. KSA is going through a lot of changes. And I am sure MBS will know that a great national carrier is important to the image and branding of the country as it tries to actualize its vision. I hope this video, with the support of subs and media, will kick start the change Saudia needs. For the record, I’d never fly with them, esp in premium cabins. Too many stories from other travelers. Yours is just an extreme case that I would not wish upon anyone. I really love your work here. You put in a lot of effort into the motion gfx and script and overall production. Your humor is very unique for an AV vlog. You have an Everyman appeal. You have a place in the white space. Keep at it.
I’m Saudi and I hate Saudia, it’s the worst airlines I tried and I tried over 30 airlines. Even third world countries have better airlines. If you have annnny other option other than Saudia go for it, even if it means you’ll road trip. If I’m traveling between cities in Saudi Arabia, I’d literally take an international flight and transit but not get into a Saudia flight.
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At 21:24 I meant 2022*
Because of this video, I just cancelled my saudi business class flight to show solidarity. Thank you for making this video to share something so personal. Take care, be strong, my fellow canadian. Happy Chinese New Year! Xing Nian Kuai Le, Shen Ti Jian Kang!
I'm a Saudi citizen, I advise you to go to the city of Al-Ula, there are many heritage things and the cost of tourism is lower👍🇸🇦
So very sorry for your loss, Tiezheng. Your mom must have been an extraordinary woman to have had such an extraordinary son.
Sorry to hear that about your mom. Wish you all the best!
I grew up in Dhahran (from the 1980s - 1990s). Saudia has improved from what it was back in my day. But, still no excuse for how they treated your dying mother.
I know what it's like to have a mother who had cancer. These people are fragile, yet they continue to fight and endure. They should be treated with utmost respect. I'm sorry for your loss, ahia Tiezheng.
My mom has lung cancer right now with only a few more months to live. Its hard. On everyone. Hope you and your family are doing okay. Sending my best wishes.
@Ivan Ivanovich what the hell is wrong with you
@Ivan Ivanovich You should check out the word, "empathy". You might find it useful.
@Ivan Ivanovich just pass by the comments, “that’s life” as you said, everyone goes through it so don’t be a prick and take your advice and just scroll by. It was your choice to read it through it
Thank you everyone for your thoughtful comments, and for taking the time out of your day to write them. They have been very sweet for my dad and I to read. I can’t ask for a better viewership. Almost no one said anything negative, which is quite a surprise considering this is the internet.
Just a quick update, 24 hours after this video went live we did receive a potion of our refund. Coincidence? Probably not. But more than that I’m glad the airline is paying attention and hopefully doing something about the things I mentioned.
glad to hear that you have gotten some refund. Hope to see more of your brilliant reviews.
I’m so sorry to hear about your mothers experience on that trip. Also condolences to you and your family on her passing. I only just discovered your travel site and I’m so impressed and really look forward to your future videos. I love your sense of humour and wonder if you have some Australian in you. 😁. I’m an Aussie and love your sense of humour and how you present your travel blog. The best I have seen on TH-cam (and I have seen a lot) and also travel a lot for business within and between Asia Pacific and Europe. Please keep travelling and all the best for the future. Aldo
We are all here for you
I am so sorry for your loss, and for your mum’s treatment by the airline. Thoroughly enjoy your videos, the thought and care you put into them is evident. Wishing you and your family healing and peace
what shoes are you wearing in the video?
I'm truly and deeply sorry about the loss of your mother, I just recently started watching your content and I do want to let you know that your viewers are here for you! You deserve each and everyone of your subscribers and I'm sure your mom would be really proud of you and the kind of person you have grown up to be! Take care Tiezheng.
Adi, you expressed my own feelings so eloquently. This young man’s story and heartbreak touched me deeply. His videos are the best.
@@evabalga6133 I watch little youtube content of this type but enough to know most of it is uniquely awful. Tiezheng's work is outstanding.
Sorry for your loss. May your mom RIP
I've been watching his content for some time now (each 1), and I the parts where he apologizes to his Mom every time he consumed alcohol was the sweetest part of his videos..
What happened??
So sorry for your loss, I’m a Saudi and I totally agree the airline and even airports services should be much better in many aspects.
May your mom Rest In Peace brother
Lmao what a Saudi you are it’s funny because Saudi Arabia started to upgrade their shit airports to better and going and also Saudias began putting better service then before
صاحب القناة مسلم ؟
@@АбулАтахийаРадарович ما اتوقع بس ماله علاقة بالموضوع يعني 👀😂
حرام تدعي للكفار ميتين
@@shiro703 وين الدعوة؟ ما اشوفها 🤔
I recently lost my mother 2 weeks ago and she was very ill and was due to get on a flight to go back to her motherland but never made it to the flight, hearing your moms story broke my heart. Thanks for sharing.
So sorry for your loss 🙏
I’m really sorry for your loss. Thank you for sharing your story. I hope your loved ones can grieve together, wishing you my best.
Sorry to both of you.. call Amex and dispute the flights.
I’m sorry for your lost
Sorry to both of you. Yt community is here and i hope you are able to spend some time with your families
This made me tear up. I'm sorry to hear about your, mom. Thank you for still sharing this personal experience with us. Your family deserved so much better and no one should be treated this way. I pray that this serves a wake up call for the entire airline industry to step up and improve from this experience.
The last part broke my heart. Did not expect this level of emotion in an aviation video. You have me crying. Deepest condolences for your loss and thank you for sharing such honest, high quality content. This is when I subscribed to your channel and I encourage everyone to do so 🙌🏾
I’m really sorry for your loss, and as a Saudi citizen I’m deeply sorry for what your mom gone through in my country national airline, and I want you to understand that I’m pissed as hell of their incompetence and I add my voice to yours and hope that Saudi Airlines level up their service in every way possible.
I'm so sorry to hear about the loss of your mom. The airline's treatment of her when she was most vulnerable was abhorrent. Thank you for sharing that experience with your audience so others in a similar situation may be aware. Sending love and aloha to you and your family!
I’m deeply sorry for your loss I know how it feels to have someone die from cancer and also how sometimes airlines treat you bad, so I send all my love to you and your family. Also thank you very much because you always inform us with how airlines work all around the world and also for taking the time to do soo. All my love, Tiezheng
On a serious note the credit card thing should be a call to America Express. They won't put up with that excuse.
So very sorry to hear the loss of your mother. Moms are special, not having them us hard.
Totally agree about contacting American Express and disputing charge.
So, so very sorry about the loss of his mom.
Absolutely agreed. Amex is usually on the customers side 100%. They can reclaw the money
Hey there, thank you for the kind words. Unfortunately Amex works different in this country and disputing a charge is a long and tedious process.
@@VicariousVoyager I did not know that. It is an insult on top of injury.
Thank you, though, for taking us with you and expanding our view with heart and humor.
This. Dispute the charge!
I’m so sorry to hear about your mom’s experience, it’s always sad and infuriating when airlines fail to provide the basics for those who need it the most. My sincerest condolences and I hope you feel better as time passes.
Bro how is it the airlines problems if his mom die 😢
Sorry for your loss. I wrote a comment before finishing the video about how I was happy you're back. Just finished the video, and understand why you may be taking time for yourself and your family. Take the time you need, it's hard. My mom has lung cancer with only a few more months to live. I'm truly sorry for your loss. We'll be here if you need anything. Im based in Ottawa, if you ever need anything.
I am sorry to hear.
My heart breaks for you . You are such a good man. Bless you.
I also have cancer, breast cancer. May God keep you safe.
My sincerest condolence Tiezheng. I cannot imagine what you may being going through. I am sure that this video was not easy to film either, but I admire you all the more for it. Take it easy on yourself :)
Having lost both of my parents one year ago today, I understand how you are feeling. Keep your chin up, T. I'm positive your Mom is so proud of you & what you've accomplished so far.
I was a ground staff for Cathay Pacific. We were taught to handle passengers with utmost care and more importantly, go the extra mile for them. The time they travel with us bears great significance to them. It may be the time that they move to a new country and start a new life, or it may be the time they carry the ashes of their loved ones. Ground service is just as important as those on air. So sorry for your mother and I can feel how heartbroken and frustrated you must be. Hopefully they see this and improve!
While I understand you may take pride in your work, Cathay Pacific delivered a horrendous experience when my mother took a 16-hour flight to Hong Kong, very weak with a medical condition. Literally, the medical condition was so visibly obvious that anyone who looked at her for 1 second could see that she was not well and needed special care, nevertheless, I have communicated this to Cathay and submitted a medical certificate.
The entire flight, Cathay Pacific flight attendants never even attempted to look after my mom. One example that really infuriated me was: airplane humidity level is notoriously low, which actually exacerbated my mom's condition and significantly increased her discomfort. The discomfort got so bad, that when she saw a flight attendant who was all smiles to a passenger situated a row before her, when the flight attendant was done, my mom asked her whether she could have a hot towel to ease her condition a bit. (Hot towels can be seen served out to the business class.)
The attendant was visibly annoyed with my mom's request. She looked at my mom and just told my mom that hot towels were not served in economy. My mom was taken aback and explained that she was feeling very poorly and would very much appreciate a hot towel to alleviate the discomfort. The flight attendant repeated that, sorry, we do not serve hot towels to economy passengers. And walked off!
My mom was not asking for something extravagant. Just a hot towel. And she was visibly unwell.
When I was watching this video, and watched Tiezheng recount his mom's experience. I teared up and recalled my mom's experience - that flight with Cathay Pacific was the only time that she was feeling so poorly - and it made me so angry to this day.
To Cathay Pacific, please also extend some basic compassion to clients in your economy class.
@@princess-alexia sorry to hear that. I would be fuming if someone treated my mum like this. Hope your mother feels better now.
@@princess-alexia CX seems to be a hit or miss these days.. They used to be very good ... I am sorry about you're mom experience, that was uncalled for.
My family used to fly with Cathay Pacific a lot about 30-35 years ago, when I was small. Some of my earliest memories are being fussed over by the flight attendants, who treated me with such patience and kindness. Their behaviour was above and beyond any expectations I would have as an adult. They would pin plane badges on me as if they were real prizes, sneak me extra snacks and let me wear their hats. If my mum fell asleep after wrangling two kids between countries by herself, they would take me to the cockpit, introduce me to the pilot and play with me until my mum woke up. Those attendants gave me some of my best childhood memories and I am still grateful 35 years later.
You speak of a completely different creature in CX, the finest airline in the world, and look forward to it being back at full strength as the nightmare ends for both CX and HK. Your attitude represents the fineness of this carrier which I have flown my whole life enjoy endless exquisite flights and comfort in all 3 classes.
So sorry for the loss of your mother
Filling the mug completely is a sign for your guests to leave? I love it! This made me remember my father's statement to guests who he thought had stayed too long: "I'm going to bed so you can go home."
Haaa Dad!
@@amywill9185 He had something like that for every occasion lol. Miss ya dad.
It’s basically a statement of, “I’m filling it because you only get one cup and no more of my attention.”
@@JBinFL aww I miss mine too.
@@afcgeo882 I like the idea. Patiently waiting for an opportunity to use it.
I'm so sorry for your loss and shocked at how the airline treated her, especially for a carrier and country who prices itself on its faith and humanity. I hope you and your family are keeping well 🙏
Holding you and your family in my heart and prayers. Thank you for taking the time to share during this heart breaking period.
Please accept my deepest condolences on the loss of your mother. 🌷I recall one of your great motivations for creating these videos was by way of entertaining your parents and sharing your experiences with them, and it pains me to know part of the joy in being a TH-cam creator has likely been diminished. You spoke eloquently on your experiences in this video, while advocating for others - a great testament to how you were raised (and itself a compliment to your parents). Also, you did a beautiful job memorializing your mom and your home country, and I believe you performed a great public service. All the best for 2022.
It's wonderful to see you back again and uploading your travels. However I think we can all understand now why we haven't heard from you in a while.It's a unbearable loss but even more so when we are so profoundly let down by a service that should be delivering passenger care so much better.
May they hang their heads In shame and apologise unreservedly for treating your dear mum in an appalling manner.
You have done the right thing in addressing this in a public format and outing them.
Take good care of yourself x
rewatching this after a while, but as someone who had a grandmother recently pass away from cancer and RSV, this story was especially heartbreaking to me. my grandmother was fortunately able to get back to India comfortably, and my parents even purchased business class tickets for her on British Airways in what ended up being her last flight ever. I couldn't imagine how I would feel if they forced my grandmother to sit in economy due to a lack of medical attention. hopefully saudia has improved their service now.
Thank you for sharing your story, it's actually really nice she was able to go home in comfort and I'm glad she got to spend time with her loved ones at home. Hope your family's doing well from mine :)
I'm sorry for your loss bro..!! I've grown up loving Saudi Airlines. I hope they are compassionate enuff to acknowledge what you said and help others in future..!!
My deepest sympathies Tiezheng. Thank you for the amazing work you do. I am sure that your mom is super proud of you. My heart goes out to you for your loss. If SAUDIA has watched this, step up your game! Do not let such a heartbreaking thing happen to anyone, you have the potential to be much better!
Really sorry for your loss mate. 100% justifiable to call the airline out. Enjoy your videos from Australia (The Prisoner Country!)
Why it is prisoner country ?
@@thegreatestever2652 When the UK colonized it they put their prisoners there
First of all, I would like to send my condolences to you on the loss of your mother.I can totally understand what you were going through then.
It's really important that we always put ourself in someone else's shoes.When times are tough, we should help each other.I hope that the situation would be getting better.
I am so sorry for your loss. Hopefully someone from this airline will see this and start the change. Your videos always make me smile and dream of traveling again, been stuck in Beijing since 2020. Travel safe!
I’m so sorry for your loss. It’s a bittersweet feeling to be a part of Saudi. Full of hospitality and kindness but when it comes to their job they lack respect and just simple care. I know how it is for Asians to respect and take care of their guests specially when they are not okay. I’m sorry your mom had to go through this in her illness.
It was heartbreaking to hear of the poor treatment your mother received on her flight to China, the airline should truly be ashamed. I am so sorry for the huge loss of her passing.
I’d like to offer my deepest condolences. How sad that your mother’s last trip was such a disaster. You do great work. I look forward to future videos.
You are a brave man Tiezheng, posting a video whilst still experiencing such loss.
I hope the love and support from all of us, helps you adjust. It’s quite clear from watching your channel, how very proud of you your parents are; in this life or the next.
I'm so sorry for the loss of your mother. I've been watching you for a while. Thank you for sharing this with us. I'm sure both your parents will always be proud of you. You are an incredibly talented person.
God, I'm so sorry for your loss. I cannot start to fathom what it feels like to lose someone so close to you.
It was criminal what your mother had to go through during the period of that flight and the pain and helplessness you all had to experience throughout.
I know it means little coming from a person through the internet but I really hope that you can find your way to live with the loss and overcome the grief, it's hard but I want you to know that you aren't alone and it's okay.
Thanks for making such great videos with such passion.
Know what? You’re ok. Anyone who cares about their parents as much as you do deserves good things to happen to him. I commiserate with you on your mother’s loss and the terrible way she was treated by the airline. I sincerely hope something good comes from this video since you took your time to talk from your heart. I was very moved. Best from Colin.
I am so sorry for what happened with your mum. Your videos are always honest and act as a pick me up for me. Take your time, do what you need to do and we will all enjoy the content to come! Stay healthy man
I dont know why yt algorithms wont pick up your channel. You are one of the most relatable fancy flight reviewers, your videos are high quality and your delivery of your detailed reviews is impeccably unique in style. Im sure your life is fulfilling regardless of the yt stardom but I cant wait for your next review and wish youd post more often. Your videos are great! I am grateful gor every video we get from you. Thanks for sharing!
You are human, you come first. Sending good vibes 🦄💨🌈
Sorry for your loss, take as much time off as you need. I'll still be here watching your videos when you're ready
Deepest condolences to you and your family. I lost my own mother to pancreatic cancer when I was 19. It feels like something is missing but she'll be with you always. Thank you always for sharing your journeys with us and for your awesome content. Wishing you continued safe travel.
Sorry about your loss man. No need to apologise about the uploads, focus on you and the important things first. Wish you all the best for 2022.
My condolences on your Mom’s passing. As you were speaking, I could hear your pain.
Unfortunately, many state run airlines suffer from indifference and operate in a ‘captive audience’ fashion.
As an aside, the landscape of KSA is breathtaking
Except that Saudis aren’t a captive audience. Saudia competes with other airlines to most of its destinations across the world other than the US (no US airline has flown to the Kingdom for years). My experience is that Saudi families prefer to fly Saudia to Europe and Asia. It isn’t at all like state-owned carriers such as Alitalia or even Turkish Airlines. The crew aren’t Saudis generally - maybe a couple male stewards only - and certainly can’t show indifference in how they treat customers. They can easily lose their jobs.
You’ve got to be the only TH-camr in this content category offering real world justification why the VPN sponsorship you’re positioning is relevant to viewers. Thank you.
@vicarious voyager
I’m sorry my comment overshadowed the story of your mother. Truly I had written the comment before I finished the video yesterday. I appreciate you sharing your story, sharing it gracefully, and accurately. You took the right direction without the need to take it too far. That goes a long way. Best to you and your fam!
😔 the loss of a parent(s) is very sad. You are a good and loving son for giving, what I am sure was an incredible blessing to your mother. She is by your side always.
I felt the unhappiness that you showed at the latter part of your video and also huge sadness and frustration, plus of course my condolences for the loss of your mother. I know here in Britain we fall short of various matters at different times but… I do feel that the likes of British Airways or Virgin would not necessarily treat a person in the some way at a very difficult time of their lives and of course their families too.
You have no need to apologise to us young man for some minor points as not getting stuff edited and posted, in the major play of things that is frankly unimportant and possibly irrelevant. Happiness is a great thing and we have all smiled and laughed at so many of your videos, this one was very personal and special to you personally.
I'm so sorry to hear about the loss of your mother. I'm heartbroken that her last flight was that miserable. I hope your video makes a difference for others in the future.
I'm so sorry for your loss, and I'm sorry to hear that this airline added more pain to an already painful situation for you and your family. What a heartbreaking experience. Thank you for sharing, and for creating yet another stellar travel video.
Condolences on the loss of your mama. And thank you for this thorough explanation. When people are already dealing with grief or pain these shortcomings are much more damaging. Love your videos, thank you 🙏🏼
First of all my sincere condolences for the loss of your mother 🙏 I'm so sorry for the crappy service she received which should never have happened, hopefully someone at Saudia with a bit of compassion will see this, issue your refund and moving forward help passengers that need it, much love brother
it’s really interesting to hear from foreigners living in saudi, as a saudi. love your sense of humor too. Happy to subscribe
My condolences Tie Zheng. Wishing you the best of spirits in the new yea. Your mom will join you in the skies every time you fly, that's for sure. Stay awesome and hope to meet you one day. Take care dude.
14:07 , I remember passing from under that bridge, exiting the airport, and being excited when a plane passed over it right as we went through
My deepest condolences to you and your family. So generous, still important of you to share this story and put the service into perspective.
I hope Saudia reaches out (Which I guess they wont..) and give some clarification on their future plans. Guess they will put the blame on Covid as others would do..
Always have enjoyed your channel, the wonderful quality of your videos is obvious, which given the needs of my job, I know how consuming it could be. What really touched me is you were motivated to make these videos so you could share your journeys with your mom. Your mom is irreplaceable and her memories will live on with you forever more. Take care and most sincere condolences.
My condolences to you and your family on your mom’s passing. Your experience with SV is inexcusable. As someone who’s worked in the airline industry for 20 plus years, it’s frustrating and maddening to hear what your family experienced. There is a level of care and concern which should be present when dealing with such situations, especially traveling such a long distance. I’m sorry you had to endure this. I really enjoy your videos. Nice to see you back!
I’m certain Saudi Airline customer service department will be contacting you to make amends once this goes viral. Love watching your show. Your dry, dead pan humor is a stroke of genius. Keep up the good work and my condolences for your mother. Greetings from America.
Does it work if u bangali and can't make thing viral :(
I wish your mom could have been comfortable on her last ever trip. This is indeed really sad. So sorry for your loss, Tiezheng and thank you for sharing.
I personally always felt Saudia is for Saudi passengers only and yours & Trek Trendy's recent upload have only confirmed that.
im not a saudi citizen a british citizen we have never had a problem with saudi airlines,people get bad experience everywhere iv had bad experience in my own country dont mean its always like that.
The guy expects everything top luxury well buy a private jet then,u could tell from the begining when the video starts it was going to be a negative video.
Great grammar for a British guy.
Definitely not buying your comment tho 😂, saudia sucksss big time, known for consistently loosing baggage of their passengers and will never be on par with Qatar Airways, Etihad, Emirates, Gulf air, Oman air and the likes,
I am so sorry for your loss, I can't even imagine the pain you must feel and the things this airline did just made it worse. I feel so bad you had to endure this.
what did we do?
@@iamf8891 watch till the end of the video
No one should ever lose a parent so young, my mom passed peacefully at 83, and she was loved by many. The entire church was filled with her friends and family, it hurt a lot but I knew it was that time, and I had 50 yrs to get there. It's as if a piece me was ripped away leaving an empty hole. It always reminds me of my pain of loss every time I hear someone else talk about it, I have lost so many since.
Sorry for your loss. To describe your mom's experience as "disappointing" is incredibly generous of you. Saudi is a beautiful country with wonderful people. I usually fly Lufthansa to Riyadh and your video really places caution in my mind to fly Saudia. I'll now take FlyNAS when jetting around the country - even though my one flight RUH-DXB found the seats to be rather uncomfortable about halfway there.
I started watching your channel recently and loved the humour which kept me coming back. I finally watched this video and couldn't help but feel your sadness and disappointment. Thank you for making this video and hopefully it will help make things change. May your mom rest in peace, wherever she might be.
Gidday mate from the land of convicts. Enjoyed your video, like all of your others. Condolences to you and your family. It would be very heart breaking, when you rely on an airline to provide the basics of human comforts for very ill or compromised people and they fail completely. All the best to you and your family.
Enjoyed watching your video as it was of high quality and you mentioned every small detail in your journey. I feel sad for the experience your mom had to go through and really hope that you, your beloved ones & other people do not go through the same. Peace and love my friend.
Thank you for this video. In this current world where travel seems like a thing of the past, I absolutely love watching your reviews from the safety and comfort of my home in NZ. As someone who also lost their mum to cancer recently I feel your pain for something your mum had to endure, at a point where she should have been able to have all the comfort available to her.
I’m sorry you had to experience that and I’m very sorry for your loss. It’s not something I can comprehend but I just hope you get some crumb of comfort in knowing your viewers are thinking of you and your Dad.
Sorry for your loss, bud. When you say Saudia ain't great, I think that's said with a tremendous amount of restraint. I think all of us subscribers agree you are truly one of the best, if not the best travel vlogger. We appreciate your strength, honesty and candor in uploading this video.
🇸🇦💪🏽
I am saddened to hear of what your mom had to suffer through and then that she had passed. I lost my mom in 2017 and my dad in 2021. I remember that in 2016 my parents flew back to South Korea to see their birth place one more time and ironically, even though both were in bad shape, the only bad experience was running to the airplane bathroom when their meal at a seafood restaurant turned out to be a mild case of food poisoning with predictable results. They flew through Asiana and the staff did the best they could and certainly nothing with what your mom had to endure. But my parents were in their 80's and frail health so i feel your pain. Love and prayers of support to you and your dad.
Really appreciate you putting the work to upload and share these experiences after what's happened last year. Thanks for a great content, remember to take a good care of yourself :)
Damn, That's last part really hits home. So Sorry for your loss man.
@Vicarious Voyager
*While you might not want to dwell on the loss of your Mother because it is so painful, I would write a snail mail return receipt requested letter to the CEO of the airline and explain your experience, I am certain that if someone at that highest level gets notice of that situation it will be changed in the future.* My condolences for your loss.
This video should be played at their main office.. and to be a training video.
So sorry to hear your sad news, your final thoughts were spoken from the heart, if it’s some consolation glad you were able to make you mums last wishes happen. It’s frustrating that some large companies don’t seem to value what matters when others can go above and beyond. Keep up the great vlogs, stay strong and keep safe ❤️
Vicarious. Super-apt name for your channel. I'm in Toronto, happily situated, so in no hurry to travel given the present challenges but I do very much enjoy the opportunity to share the experience through your eyes and words. Your personal experiences shared at the end of this video were eloquent, profound and equally appreciated. I too hope that this video reaches those in a position to improve the experience for those truly needing special care. It's one thing to deliver fluff, taste, texture and colour as part of their passengers' travels, but to see them fall so flat when it really matters must be really, really disappointing for someone whose experienced the other extremes. Good on you for holding it together so well. Wish you all the best and will be watching for videos on your next, hopefully happier experiences (perhaps travels with your Dad?)
First of all, I have to tell you how happy I am to watch a new video of yours again; but you got my tears dropping when I watched it till the end, not only the frustration towards the airlines, but also the story of your mama which I'm very sad for you about your loss....
Really disappointed with how Saudia handled the situation. It’s unacceptable. Im so sorry for your loss Tiezheng and can’t begin to imagine what you’re going through. Thank you for letting us know about what happened. I know it might not have been easy to talk about it…
Saudis treat non arabs as cattle
@@HO-hw1iy you do realize that generalizing just makes you a racist who’s criticizing racism right?
I am so sorry for your loss, you are such a nice man with a lovely sense of humour, so I am guessing that you got a lot of that from your mum and gives a clue to what a wonderful lady she was. Thank you for having the courage to make this video, you have been heard and you are making a difference. Take note Saudia.
I'm sorry to hear about your Mom! 😔
For the airline itself that is heartbreaking to hear, that they made you think everything was going to be taking care off. Im not sure if I'd ever go on an airline like that. Take Care! ❤
So sorry for your loss. You handled this video so well.
The only time I flew business class was with Saudi Airlines in late 2015.
It was a Boeing 747 not sure which variant, likely 200 or 400.
Reclining seats didn't work, inflight entertainment system didn't work, everything was broken, seats were empty so I switched to a different one its recliner did work.
Was amazed by them serving Qahwa and hit towel, I had no clue what else business class offers, they gave an amenity kit which my stupid teenage self didn't take it with myself thinking I'm not supposed to take it home with me...
It was the last time I flew Saudi, it certainly has improved.
Also, wow you lived in Saudi Arabia as well and moved to Canada too!!! Instant sub. I moved here in Canada just last year the same month of you filming this.
Edit: I commented in the middle of the video and I'm really sorry for how badly this airline treated you and your family. You did the right thing calling them out, it takes a lot to open up. Really sorry for everything.
Im very sorry for your loss man. Hearing you talk about your experience with your mother makes me reminiss about when my family tried to do the same thing with my grandfather who also had lung cancer. Hope all is well with you
ps: regarding the coffee, filling it full or half full depends on the area and region of individual, for some regions filling it half is impolite, and here they probably did it for convenience because in saudi culture u usually refill ur cup multiple times :)
So sorry for your loss of your mom. Your mom is looking down on you. Knowing how proud she is. Sending lots of hugs. Love your videos and Content
I remember once Saudi Airlines told that “the seat in the business class is inoperable so for security we’ll shift you to economy but you’ll get all the benefits”. Only to find out nothing was wrong but they had to place their crew member in business class. When complained online, the response was “And”
That is unfair! Did they refund your money at least?
@@hyaakanma7179 there’s no such thing as refund in their policy.
Brother! I am SO very sorry about the loss of your mother. My own brother passed away in Nov 2020 from Cancer. I am so very very sorry.
So sorry about your loss , unfortunately Saudia isn’t first option for many people here and customers support never existing is true ,hopefully they will improve especially with the vision2030 ,great video as usual my friend
Thank you! Thank you! THANK YOUUUUU for the honestyyyy!!! I was just about to give it a try.
So very sorry about your mum. May she rest peacefully. 🙏🏿
It is very sad to hear how Saudia treated the vulnerable. Hope they can fix their downsides and show the hospitality of Saudi. Happy Lunar New Year. Stay safe.
I am so sorry to hear of the experience that you and your family had with your mom's travel experience. I am sorry for your loss and the hardship that you all endured. Thank you for a great video.
Same bad experience here. Booked flights for my mom and sis for April 20. All flights stopped due to Covid. Havent recieved the refund since. So sad to call it an international airline
Very sorry about the loss of your mother and her experience going home to China. As someone who has recently begun flying more often to see new grandchildren, I can understand her predicament and distress, because I need some handicap help when I fly; it is a daunting task to navigate the airport and airplane when the help you pre-arrange is not there. Thank you for providing fair and honest coverage of your experiences. You are not only informative but very entertaining to watch. Best wishes for a safe and happy 2022.
I LOVED this airline as a kid they used to give away boxes of goodies! Hopefully they improve!
I am watching this while planning our trip to Saudi in April with my mother who is suffering from cancer. Your video resonated with me, I am incredibly sorry for your loss. We know how it feels, and we only hope you are healing alright from it. I hope this visit to Saudi will be followed through on our side for our mother…
I am actually afraid now hearing of the bad experience with the airlines…. My mother is very weak and needs to be handled gently… we will be mostly with her but I am just so afraid now…!
I mean, you’re going to cancel your whole flight because of one problem ? How many successful flights SAUDIA made ??!
@@azizbader9087 what
@@azizbader9087 yes it resonated with me, his video not the traveling portion. Him and I are not so different from the story he shared in regards to our Mothers. Also I actually just returned from Saudi last night. We ended up being able to go by miracle of my mother’s pain dissipating. Also, we were only visiting for her so it would be worthless if we went without her. The trip was for her health
@@azizbader9087 also It is not wrong to be weary, I have no prior experience with this so it is not wrong to be mindful of the troubles that could happen. My mother is very frail and of course I will worry about the possibility if this man with similar conditions had an issue
@@azizbader9087 it is not bad to judge (you think of judge in negative connotation in this case) judging is necessary when you really need to. And I had not said anything rude or mean about this airlines. Only expressed my light concern based off of mutual shared issues with family that him I have. So don’t worry, I am not trashing anyone or assuming anything. Just taking notes, because in my situation I HAVE to, to make things easier for my ill mother
We sorry for your loss and the experience on our flight
I totally agree with your opinions they need to improve their service for sure.
❤️ 🇸🇦 🙏
Spoiler they did
I am so sorry you had to deal with that. It is unconscionable. Your emotion when speaking about the treatment your mom received was raw and palpable thank you for being forthright. No one should ever be treated that way. I watch your videos because you are direct and seem kind. The fact that even with the loss of your mother and how she was treated whilst trying to get home the fact you can still be kind and not rage as I would speaks volumes as to how you were raised. My many condolences to you and your family. You will forever carry a part of her with you as I do my Dad. Thank you.
Please accept our condolences on the loss of your mother. Its indeed very heartbreaking. Having lived in the country and travelled with saudia for a good 22 years of my life, i can clearly relate to your experiences. Even with all their improvements and current branding for tourism, they have a very long way to go in terms of customer relationship and services offered. I wish you could have seen the utter disparity with services on my flights to south asia when i used to travel earlier. Its the complete opposite on west bound flights with them. Nevertheless i too have a love hate relationship with Saudia as they were close to my heart growing up as an avid aviation enthusiast. I really wish to meet you sometime in person when you’re back in Canada. Big fan ! Wish you all the best brother !
I am so incredibly sorry for your loss. I lost my mom till in 2020. I still talk to her to this day. I am so sorry
Hmm. Finally saw the whole edit. The true value of this video starts from 21:20.
I’m sorry about your mom. I’m sorry she had to go through that.
KSA is going through a lot of changes. And I am sure MBS will know that a great national carrier is important to the image and branding of the country as it tries to actualize its vision.
I hope this video, with the support of subs and media, will kick start the change Saudia needs.
For the record, I’d never fly with them, esp in premium cabins. Too many stories from other travelers. Yours is just an extreme case that I would not wish upon anyone.
I really love your work here. You put in a lot of effort into the motion gfx and script and overall production. Your humor is very unique for an AV vlog. You have an Everyman appeal.
You have a place in the white space. Keep at it.
I’m so sorry for you and your family’s loss. Thank you for the great videos, they lift so many people up.
I’m Saudi and I hate Saudia, it’s the worst airlines I tried and I tried over 30 airlines. Even third world countries have better airlines. If you have annnny other option other than Saudia go for it, even if it means you’ll road trip. If I’m traveling between cities in Saudi Arabia, I’d literally take an international flight and transit but not get into a Saudia flight.