10 FREE Marketplace Extensions for Zoho Desk

In this video, we walk you through each plugin, highlighting how they can optimize your customer service experience and improve operational efficiency within Zoho Desk. From Customer Insights to Geolocation, these plugins are not only powerful but also free to use.
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🎬 TIMESTAMPS 🎬
0:00 Intro
1:58 1. Customer Insights
3:12 2. Customer Ticket History
4:11 3. Ticket Insights
5:27 4. Ticket Status LifeCycle Extension
6:25 5. Related Tickets By Custom Fields
7:44 6. Geolocation
9:41 7. My Followed Tickets
10:49 8. Ticket Assignment
12:04 9. Broadcast Email Template
14:01 10. Bookmarks
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At Zenatta, we are Zoho Experts and a Zoho Premium Partner that understands how to build systems that your employees will use. Giving you the information you need to make informed decisions about your business.
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[@AK-cj6kt]

Tyler, thank you for the awesome video. Can you do these for all Zoho Apps and track in the similar way you track all Zoho Apps in Resource Library (something like "Extention Library)?
Also, you mention the "time tracking desk" around 4:4oo minutes of this video. I was trying to find this extension and was not able to. Can you please elaborate?
And technically you should rename this video to "11 FREE ..." or "10 FREE and one paid..." :)

[@Zenatta]

Hi AK - great idea on the Extension Library. We may actually do just that!
For the time-tracking: this is not done via an extension. It is natively available within Zoho Desk. Time can be tracked under the "Time Entry" submenu within each Ticket.

[@AK-cj6kt]

​@@Zenatta I did see it a few minutes before you replied.
I am sure every Zoho User finds it extremely frustrating to find anything useful on the marketplace as Zoho's search and filters are nonexistent (I can't even make seas of all extensions be Zoho Corp). And do not even get me started on trying to compare and figure out the best use cases for different extensions! Zenatta is perfectly positioned to be a "Consumer Reports /Wirecutter" for all things Zoho (including Extensions).
And one more time Thank you so much for making this amazing video.
I have been trying to make Zoho Desk out only email/tickets/etc. app and the extensions you suggested will make it much better. I am struggling with the inability to create Projects (in addition to Departments), and several other things.
I would truly appreciate it if you made a video on "How to use Desk as your organization's email(all email; individual and org)/tickets/communication/ etc."