What is SL (Service Level) & SLA (Service Level Agreement) | Formula of SLA | MIS|

In this video, you will learn about Service Level Calculation. It’s very important question which is be asked in interview for MIS, WFM , Operation Team Lead/ Ops Manager Profile . Here I have describe about different between SL and SLA. If you are planning to work in BPO , call Center or any Voice , Non Voice office it will really very helpful to you.

[@katyayanigullapalli2136]

Thankyou sir

[@narendraprajapati4120]

I have seen lot of videos and it's very useful for me. Thanks for making such videos..

[@anitaiyer7266]

Seriously very informative and cleared all the doubts👍 the way all the steps have been explained, thank you

[@wfmmorebyid1356]

Thanks for your valuable input.. Ji

[@jayarathore2096]

Very helpful☺

[@alkabansal8821]

Thank you

[@zaheershaikh414]

Hi Sir,
Plz make videos on forecasting and different techniques of forecasting calculation.

[@vikaskumar-pd4zj]

for example agar 133 abandone calls me se 13 call threshold time ke baad aband hui h to short aband calls m kya calculate hoga.

[@GUDDUKUMAR-jy5gz]

I want to make capacity planning, I have billable FTE on monthly basis and want capacity planning on weekly basis for next month, what will be required to get it done and how.thanks

[@fiber2156]

Very good.
The calls abendone within threshold and after threshold are what?? known??

[@wfmmorebyid1356]

Thanks for your good question , jab kisi job role me service time hota h to wha Threshold applicable hota h , billing krte time iski calculation hota h , mostly ye inbound voice process me hota h

[@SanjayRawatArt]

sir
wfm me real time managment ke interview me kya questions puche jate h

[@wfmmorebyid1356]

Will try to update for the same.. Soon

[@deepakgt3396]

video start 06:15

[@sangeetakashyap1627]

Please next video MIS

[@wfmmorebyid1356]

Thanks for your valuable feedback will update soon

[@nausadali9213]

Can you plz help us distributing volume in excel daily and weekly

[@wfmmorebyid1356]

thanks for your valuable feedback ... will update the same

[@satya320]

How do I calculate FTE calculation with target SL and abandoned in BPO with for the day call volume? Suppose volume is 35000, AHT-120, Occupancy 80%, SLA 90% in 20 sec, Abandon target

[@wfmmorebyid1356]

It will be calculated on erlang theory.. according to managing time I will also upload vedios on erlang

[@satya320]

@@wfmmorebyid1356 I know erlang can give interval wise but I need for the day calculation. Is it possible

[@wfmmorebyid1356]

Yes. It will be through erlang

[@anooprawat1696]

Plz make video also for roaster

[@wfmmorebyid1356]

Thanks for your valuable feedback will update on this shortly.

[@satishmonitor462]

Sir please share video for inbound APR also share the practice file....
Please
Please
Please
It's very important for me

[@attarirfan9999]

Bro, are u working in WFM. Tell me

[@vishnuramesh4801]

Ans me this ...
No of call offer:100
cal answered within Threshold:80
Abandoned:20
... please share the ans

[@ladla_shyam_ka_786]

Hy sir me WFM ke liye taiyari kar rha hu agle mahine mera interview hai me teleperformance dibs company me kaam karta hu can you train me for WFM

[@wfmmorebyid1356]

If interested for classes you may connect on E-mail

[@arajeshrao7308]

Thanks for the Video, How I can reach you for more details. I need to watch more Videos of Call center matrix

[@wfmmorebyid1356]

Thanks for your valuable feedback. Keep watching, more vedios will be uploaded in coming days.

[@intanlestari534]

Can you add English subtitles, i need this..

[@wfmmorebyid1356]

Thanks for your valuable input, will update soon, till now you can connect on email ( [e-mail] )

[@wfmmorebyid1356]

Please connect on mail [e-mail]

[@fiber2156]

SL सिर्फ इनबॉंनड के लिए होता है??

[@wfmmorebyid1356]

Thanks for your good question , Esa nhi h , jis working profile me service time hota h , usme bhi SL hota h , jaise backend me agar koi order complete krne ka time hota like in 2 hrs , 4 hrs etc , to backend me b SL applicable hota h......

[@nischaysarkar5293]

PLEASE SHARE THIS FILE WITH US SO IT WILL BE VERY HELPFUL

[@manoharchaudhary6505]

How many FTEs will be required for below scenario.
Calls 5000
AHT 420 seconds
Occupancy 75%

[@billumamavines3850]

@@manoharchaudhary6505 without number of planned hours it can't be calculated as there is a need to convert occupancy in seconds.

[@ritushree2254]

164 kyun - kiya aapne