This is the exact model LG Refrigerator we have. This was great information and it worked. The problem we have now is that the adjustment nut is now stripped.... :-(
Hi, Lalo. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). ^John
Thank you so much. I was sure it was the doors but indeed it was the whole fridge that needed leveling, so much easier! Now to see if it cools and makes ice, just plugged it in!
You're welcome! Thanks for trusting us with your cooling needs. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Awesome! We're thrilled to know that we were able to provide a helpful tutorial video. Thank you for your kind words and for providing us with feedback. Have a great day ahead!
the door adjustment nut did absolutely nothing noticeable. Doors are off alignment and both nuts turned very little, did not help. and no, calling your CS did not help, they just told me that "it's supposed to work", not helpful at all
Hi, DannyB. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
We just bought an LRFXC2416S french door fridge. I need to adjust the door on the right side facing the unit. There is no nut to adjust - as shown in your video. I cannot find anything helpful to level the door. Is there something specific to this unit I am missing?
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
Look in the manual regarding this. Some models don't have an adjustment nut on the right and instead, you lift the door to insert snap rings. Mine is like that (LFXS26596S) and includes two snap rings (look in the package with the manual). The manual for your fridge says the same thing. Did you already lower the left door as much as possible?
I just purchased (November 7, 2020) the LG French door refrigerator and the doors do not line up, even after adjusting the nut on the right door and adding the two factory provided C clips/rings to the lleft door. Adjusting the nut on the right door did very little to raise or lower the door. Adding more of the C clips/rings for the left door may fix the alignment issue, but I'm not sure if it's recommended to add that many C clips/rings to the hinge mechanism.
in my case, the doors are aligned and level. But the center flap on the left door does not close properly leaving a gap between both the top doors. The small plastic nub on the left door slides just below the channel at the top. Do I raise both the doors or is there anything else that can be done. model is LRFLC2706S 27 cu ft
Hey there! Let's close this gap from now on. The door might look even, but a small adjustment can make the difference. Here is a video on getting this fix quickly and simply. If you have any questions, please private message us on @LGUSSupport. spr.ly/6051XHEmP ^David
The levelling screws of my fridge do not touch the ground, instead, the wheel touches the ground - is there any way to adjust the wheel as we want to lower the refrigerator?
Hello there, So we can better assist with your issue please contact LG Customer Support by any of the below options: Live Chat: www.lg.com/us/support/chatbot Email: www.lg.com/us/support/email-appointment Facebook Messenger: facebook.com/LGUSA/ Twitter: @LGUSSupport
Hi. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ) ^John
You can also try reaching out to our customer service hotline, so they can assist you with this concern. Here's our phone number: 1-800-243-0000. Thanks! ^John
Thank you for sharing your concern. To better assist you and maintain your privacy, please send us a private message on our social media, and we'll be happy to assist you with this. -Francine
we bought our fridge in Nov 2023. The doors aren't level and the right door doesn't shut smoothly. Had the installers back to look at it and they said that is how it should look. We did do the above troubleshooting and it didn't move the door at all. what is the next step?
Hey there! We understand you've done quite a bit of troubleshooting already and want to get you leveled as soon as possible. Shoot us a private message on social media @LGUSSupport with your contact information, serial number, and model number. We'll be waiting anxiously for your message. ^Gaby
I have the Knock LG Side by Side Fridge. The Freezer door pops slightly open when the Fridge door bumps and closes securely. How can I adjust the Freezer door to keep it closed then.
Hi there, Amy. We appreciate you asking this question. We want to ensure that you're getting a good quality experience using your refrigerator, and we'd be more than happy to further look into this. If we may ask, what troubleshooting steps have you tried to get this resolved? We are excited to hear back from you. ^Anthony
The fridge is level. Left door is adjusted as much as possible. There's still a noticeable drop from the right door to the left door. Can't adjust the right door. I've followed all instructions for adjusting the door. @@LGUSASupport
Hi Amy, we appreciate you trying all the instructions in the video before coming to us. We're here to help you get your refrigerator looking and working at its best. Please reach out to us on social media using @LGUSSupport and we'll be happy to look into this with you! ~Ave
Hey there. We appreciate you asking this question. We'd be more than happy to look into this for you. If we may ask, what model number do you have your refrigerator? ^Anthony
Thank you for providing the requested information. We'd like to get a better view of your concern, so we can assist you further with this. To do so, kindly DM this information as well as a detailed explanation of your concern on Facebook or Twitter using @LGUSSupport, and we'll be more than happy to help. -Shae
The adjustment for my left door didn't work. No matter which direction I turn the nut (which the supplied tool doesn't fit very well), it still remains higher than the right door. And I have the cabinet perfectly leveled across the front, and enough tilt so the doors close. Seems to be a very poor door adjusting mechanism for it not to be able to do this.
So we can better assist with your issue please contact LG Customer Support by any of the below options: Live Chat: www.lg.com/us/support/chatbot Email: www.lg.com/us/support/email-appointment Facebook Messenger: facebook.com/LGUSA/ Twitter: @LGUSSupport ^Diane
Hi there bassplayer10. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Jovelyn
Hello bassplayer10! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Jovelyn
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
Hi. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. Thank you so much.
Hi. Thank you for reaching out to us. Please send us a private message and we'll be happy to answer your questions and please include the model number. ^Van
Hello there. Thank you for taking the time out of your day to share this inquiry with us. We'd love to answer this for you. Send us a DM on Facebook or Twitter and we'll be ready to help. -Mishi
Hey Josh. To adjust your LG fridge, you use a flat-head screwdriver to adjust the leveling screws. Turn the leveling screws clockwise or left to raise that side or counterclockwise or right to lower it. It might take several turns of the leveling screws to adjust the tile. We recommend a tilt to the back, so the doors can close easily. You can use a leveler to make sure the fridge is level. For more questions, private message us on social media @LGUSSupport. We're always here to help. ^David
@@LGUSASupport the leveling screws are adjusted all the way up, however the wheels are holding the front of the fridge up too far. I need the front wheels to rise into the bottom of the fridge.
Hey Josh. We would like to get more information about your LG fridge so we can help you better. Please private message us on social media @LGUSSupport with your contact details and model number. We'll be waiting for your message to help you better. ^David
Hey Josh! You can reach us on any social media platform like Facebook, Instagram, or X.com for example. Our private messages are always open. Looking forward to helping you! ^ Diego
We have not received any response from you. We assume that your concern has been resolved. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day. *Leah
]. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ) Thanks ^Angelica
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This is the exact model LG Refrigerator we have. This was great information and it worked. The problem we have now is that the adjustment nut is now stripped.... :-(
Hi, Lalo. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ). ^John
It’s stripped because it’s too difficult to turn. You should not have to adjust the doors on any refrigerator. Completely ridiculous.
Thank you so much. I was sure it was the doors but indeed it was the whole fridge that needed leveling, so much easier! Now to see if it cools and makes ice, just plugged it in!
You're welcome! Thanks for trusting us with your cooling needs. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^Jolly
Thanks Alot 100% perfect Info
Awesome! We're thrilled to know that we were able to provide a helpful tutorial video. Thank you for your kind words and for providing us with feedback. Have a great day ahead!
the door adjustment nut did absolutely nothing noticeable. Doors are off alignment and both nuts turned very little, did not help. and no, calling your CS did not help, they just told me that "it's supposed to work", not helpful at all
Hi, DannyB. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Chad
We just bought an LRFXC2416S french door fridge. I need to adjust the door on the right side facing the unit. There is no nut to adjust - as shown in your video. I cannot find anything helpful to level the door. Is there something specific to this unit I am missing?
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
Look in the manual regarding this. Some models don't have an adjustment nut on the right and instead, you lift the door to insert snap rings. Mine is like that (LFXS26596S) and includes two snap rings (look in the package with the manual). The manual for your fridge says the same thing. Did you already lower the left door as much as possible?
Do you adjust the back? Our new refrigerator it tilted to the left.
Which door should I close first. The right or the left or it doesn’t matter?
Hey Chris! We recommend closing the left door first and then the right door to seal it in. ~Tegan
I just purchased (November 7, 2020) the LG French door refrigerator and the doors do not line up, even after adjusting the nut on the right door and adding the two factory provided C clips/rings to the lleft door. Adjusting the nut on the right door did very little to raise or lower the door. Adding more of the C clips/rings for the left door may fix the alignment issue, but I'm not sure if it's recommended to add that many C clips/rings to the hinge mechanism.
in my case, the doors are aligned and level. But the center flap on the left door does not close properly leaving a gap between both the top doors. The small plastic nub on the left door slides just below the channel at the top. Do I raise both the doors or is there anything else that can be done. model is LRFLC2706S 27 cu ft
Hey there! Let's close this gap from now on. The door might look even, but a small adjustment can make the difference. Here is a video on getting this fix quickly and simply. If you have any questions, please private message us on @LGUSSupport. spr.ly/6051XHEmP ^David
The levelling screws of my fridge do not touch the ground, instead, the wheel touches the ground - is there any way to adjust the wheel as we want to lower the refrigerator?
Hello there, So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport
Why can you answer this guy? I want to know the answer as well
Hi. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ) ^John
@@LGUSASupport I don't use either! Answer us here please thanks
You can also try reaching out to our customer service hotline, so they can assist you with this concern. Here's our phone number: 1-800-243-0000. Thanks! ^John
There’s nothing about the snap ring. I have only 1 on the door that does not have the water/ice dispenser. Should I keep it on??
Thank you for sharing your concern. To better assist you and maintain your privacy, please send us a private message on our social media, and we'll be happy to assist you with this. -Francine
we bought our fridge in Nov 2023. The doors aren't level and the right door doesn't shut smoothly. Had the installers back to look at it and they said that is how it should look. We did do the above troubleshooting and it didn't move the door at all. what is the next step?
Hey there! We understand you've done quite a bit of troubleshooting already and want to get you leveled as soon as possible. Shoot us a private message on social media @LGUSSupport with your contact information, serial number, and model number. We'll be waiting anxiously for your message. ^Gaby
Super!
I have the Knock LG Side by Side Fridge. The Freezer door pops slightly open when the Fridge door bumps and closes securely. How can I adjust the Freezer door to keep it closed then.
Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message. Thank you. *Leah
Hello! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you. *Leah
The left door is the only side that is adjustable. It seems to be as high as it will go, but still not high enough. Fridge is level. Any suggestions?
Hi there, Amy. We appreciate you asking this question. We want to ensure that you're getting a good quality experience using your refrigerator, and we'd be more than happy to further look into this. If we may ask, what troubleshooting steps have you tried to get this resolved? We are excited to hear back from you. ^Anthony
The fridge is level. Left door is adjusted as much as possible. There's still a noticeable drop from the right door to the left door. Can't adjust the right door. I've followed all instructions for adjusting the door. @@LGUSASupport
Hi Amy, we appreciate you trying all the instructions in the video before coming to us. We're here to help you get your refrigerator looking and working at its best. Please reach out to us on social media using @LGUSSupport and we'll be happy to look into this with you! ~Ave
My fridge is missing the leveling nut on the right side door, how can I get one or what size is the tread?
Hey there. We appreciate you asking this question. We'd be more than happy to look into this for you. If we may ask, what model number do you have your refrigerator? ^Anthony
LFCS27596S/01 @@LGUSASupport It must have fallen. Thank you
Thank you for providing the requested information. We'd like to get a better view of your concern, so we can assist you further with this. To do so, kindly DM this information as well as a detailed explanation of your concern on Facebook or Twitter using @LGUSSupport, and we'll be more than happy to help. -Shae
The adjustment for my left door didn't work. No matter which direction I turn the nut (which the supplied tool doesn't fit very well), it still remains higher than the right door. And I have the cabinet perfectly leveled across the front, and enough tilt so the doors close. Seems to be a very poor door adjusting mechanism for it not to be able to do this.
So we can better assist with your issue please contact LG Customer Support by any of the below options:
Live Chat: www.lg.com/us/support/chatbot
Email: www.lg.com/us/support/email-appointment
Facebook Messenger: facebook.com/LGUSA/
Twitter: @LGUSSupport
^Diane
Were you able to fix this problem? Same issue. The adjustment nuts for the door do nothing. The installation guys snuck out while I was working.
Hi there bassplayer10. Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message with your name and phone number and we would be happy to investigate this further. ^Jovelyn
@@bassplayer10 unfortunately no. I never could get it even. Let me know if you're given something that works.
Hello bassplayer10! I'm passing by to check up on your case. Do you still need assistance? If so, let us know if there is anything that we can do for you. ^Jovelyn
I adjusted the right leveling leg... the left one is off the floor & my unit needs to tilt more to the left any thoughts
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
add a small shim under the level leg if it is at the end of its adjustment.
Hi. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. Thank you so much.
We just bought the door in door fridge. Upon installation it is tilted back by about 1-2 degrees. Is this normal?
Hi. Thank you for reaching out to us. Please send us a private message and we'll be happy to answer your questions and please include the model number. ^Van
What model of refrigerator is this because it’s the exact one I have?
Hello there. Thank you for taking the time out of your day to share this inquiry with us. We'd love to answer this for you. Send us a DM on Facebook or Twitter and we'll be ready to help. -Mishi
How do I tilt the refrigerator forward?!!
use shims
My doors are level and even with an exaggerated rear tilt my right door does not close that effortlessly as in the video
I’m having the same issue with a new refrigerator
the front wheeles need to move up because the fridge is tipped too far back. how do i adjust?
Hey Josh. To adjust your LG fridge, you use a flat-head screwdriver to adjust the leveling screws. Turn the leveling screws clockwise or left to raise that side or counterclockwise or right to lower it. It might take several turns of the leveling screws to adjust the tile. We recommend a tilt to the back, so the doors can close easily. You can use a leveler to make sure the fridge is level. For more questions, private message us on social media @LGUSSupport. We're always here to help. ^David
@@LGUSASupport the leveling screws are adjusted all the way up, however the wheels are holding the front of the fridge up too far. I need the front wheels to rise into the bottom of the fridge.
Hey Josh. We would like to get more information about your LG fridge so we can help you better. Please private message us on social media @LGUSSupport with your contact details and model number. We'll be waiting for your message to help you better. ^David
@@LGUSASupport what social media?? what are you talking about? how about email?
Hey Josh! You can reach us on any social media platform like Facebook, Instagram, or X.com for example. Our private messages are always open. Looking forward to helping you! ^ Diego
Thx
Welcome to our Social Media page. Based on your recent post, we see that you may need support. Please send us a private message. Thank you. *Leah
Hello! I'm passing by to check up on your case.
Do you still need assistance? If so, let us know if there is anything that we can do for you. *Leah
We have not received any response from you. We assume that your concern has been resolved. For now, I will go ahead and end our session. Should you have any other questions or concerns, please feel free to reach out again, and we'll be happy to assist. Have a great day. *Leah
@@LGUSASupport my door in door wont close. I have to lift it to get it to latch close.
]. I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ), and include your contact details, the model & serial numbers, and a detailed description of the issue. ^Nolito
How to lock back wheels ?
They are not going t help
I’m sorry to hear you're having this issue, and I’d like to see if we can assist. Please contact LG Customer Support by direct message via Twitter ( @LGUSSupport ) or Facebook Messenger ( facebook.com/LGUSA/ ) Thanks ^Angelica