Excellent video Jimi! Q: How can automation be setup to query an asset and automatically set a a different asset field value? The scenario: if you had a “printers”, asset and a printer was tied to an office in Stockholm, is it possible to query the printer asset and set the office field automatically to the proper office? Thanks!
With the connection already set, you can just open the Asset object in the ticket, and you can see all attributes and connections. But it is an interesting use case and as long as it only has one value it should be possible to set using an automation. Let me test it out and I'll make a video for it once I have a solution :)
Hello Jimi , I'm curious would this also work on the customer portal side ? The majority of my business cases requiere that a customer (jira user and also non jira users ) needs to choose the asset and cascading asset through the Portal form. Is it possible to manage that ?
@@jimiwikmanofficial Hello Jimi, could you please clarify how this is done? I have two fields configured, one is called "Supplier" and the second is "Supplier Roles", where ideally the list of supplier roles changes based on the supplier selected. I have the filter issue AQL configured in the Supplier Roles to pull the list based on the value selected in "Supplier" but the conditionality doesn't seem to appear when I'm testing it in the Jira forms preview feature - it just shows the full list of supplier roles and ignores what I selected in the "supplier" field
Excellent video, I have learned a lot from you and I thank you for it. I have a query, let's say I have an Object "Laptop" and attribute "Owner; Location", in another schema I have an object "Employee" with attribute "Location and Computer", I would like that when assigning an owner to a computer the computer obtains the same location as the owner or at least a filter that only shows me the same location as the owner. Can be done?
Currently, yes, and no. In DC there is an Assets specific automation, but they don't have that in Cloud. That means that you must have this done in a ticket workflow, for example when someone is requesting a new laptop, or during an onboarding workflow. In theory, as I have not tested this yet, you can get the location from the Employee object and then use an automation to add that information to the laptop either manually or when a transition happens. So the steps would be to first do an Assets lookup into the Employee object and find the location attribute, Then create a variable from that using the {{lookupObjects.someAttribute}} and finally update the Laptop object and add the variable to the laptop location attribute. I have not tested it, but based on logic that should work :)
Hi! Thanks for all the info so far! I want to check if there's any way I can see a total count of how many objects a certain object is linked to? For example, in my use case I've created Laptops and Mouse as 2 different types of hardware assets. As Laptops are the objects with identifiers, I would like to link certain laptops to the same mouse asset and then count the number of linkages to determine how many users have a mouse. Let me know if this is the recommended approach as my organization would like to only track the number of mice instead of the individual mouse assets themselves. I currently can only see the linkages to the mouse as a single node in the Jira Object graph as the message was "The number of objects of this type were too many to be represented individually in the graph and have therefore been grouped together in a single node."
Hi Chloe, unfortunately, there are some hard restrictions in Assets that will cause this effect that you experienced. I would go a different route and instead connect both laptop and mouse to the users they are assigned to. Then you can filter on inbound or outbound links and get the number of users that have been assigned a mouse (or laptop). This will also allow you to see from both the mouse and the user what belongs to whom with the correct overview. I hope that helps?
How would you make this work using this: objectType in objectTypeAndChildren("Versions") AND "Product" = "$customfield_10204.label" in the Filter Issue Scope field? My company has multiple proacts and I have made the all children of the Version Object.
I would probably have done the opposite and make version a child of the product, but that does not really matter for what you are trying to do, though. I take it you are having problems to fetch the product field so you get no results?
Excellent video Jimi! Q: How can automation be setup to query an asset and automatically set a a different asset field value? The scenario: if you had a “printers”, asset and a printer was tied to an office in Stockholm, is it possible to query the printer asset and set the office field automatically to the proper office? Thanks!
With the connection already set, you can just open the Asset object in the ticket, and you can see all attributes and connections. But it is an interesting use case and as long as it only has one value it should be possible to set using an automation. Let me test it out and I'll make a video for it once I have a solution :)
Hello Jimi , I'm curious would this also work on the customer portal side ? The majority of my business cases requiere that a customer (jira user and also non jira users ) needs to choose the asset and cascading asset through the Portal form.
Is it possible to manage that ?
Yes :)
@@jimiwikmanofficial Hello Jimi, could you please clarify how this is done? I have two fields configured, one is called "Supplier" and the second is "Supplier Roles", where ideally the list of supplier roles changes based on the supplier selected. I have the filter issue AQL configured in the Supplier Roles to pull the list based on the value selected in "Supplier" but the conditionality doesn't seem to appear when I'm testing it in the Jira forms preview feature - it just shows the full list of supplier roles and ignores what I selected in the "supplier" field
@@kevinstier6744 did you ever figure this out?
Excellent video, I have learned a lot from you and I thank you for it. I have a query, let's say I have an Object "Laptop" and attribute "Owner; Location", in another schema I have an object "Employee" with attribute "Location and Computer", I would like that when assigning an owner to a computer the computer obtains the same location as the owner or at least a filter that only shows me the same location as the owner. Can be done?
Currently, yes, and no. In DC there is an Assets specific automation, but they don't have that in Cloud. That means that you must have this done in a ticket workflow, for example when someone is requesting a new laptop, or during an onboarding workflow. In theory, as I have not tested this yet, you can get the location from the Employee object and then use an automation to add that information to the laptop either manually or when a transition happens.
So the steps would be to first do an Assets lookup into the Employee object and find the location attribute, Then create a variable from that using the {{lookupObjects.someAttribute}} and finally update the Laptop object and add the variable to the laptop location attribute.
I have not tested it, but based on logic that should work :)
@@jimiwikmanofficial Thank´s, i don´t know how do it this but i try. I hope you continued posting videos. I learn very much of you. Thank´s for all.
Hi! Thanks for all the info so far! I want to check if there's any way I can see a total count of how many objects a certain object is linked to? For example, in my use case I've created Laptops and Mouse as 2 different types of hardware assets. As Laptops are the objects with identifiers, I would like to link certain laptops to the same mouse asset and then count the number of linkages to determine how many users have a mouse. Let me know if this is the recommended approach as my organization would like to only track the number of mice instead of the individual mouse assets themselves.
I currently can only see the linkages to the mouse as a single node in the Jira Object graph as the message was "The number of objects of this type were too many to be represented individually in the graph and have therefore been grouped together in a single node."
Hi Chloe, unfortunately, there are some hard restrictions in Assets that will cause this effect that you experienced.
I would go a different route and instead connect both laptop and mouse to the users they are assigned to. Then you can filter on inbound or outbound links and get the number of users that have been assigned a mouse (or laptop). This will also allow you to see from both the mouse and the user what belongs to whom with the correct overview.
I hope that helps?
@@jimiwikmanofficial Does this mean I'll have to create a list of mouse objects as well?
@@chloeho9655 I would say yes because they are assets that you want to track, right?
How would you make this work using this: objectType in objectTypeAndChildren("Versions") AND "Product" = "$customfield_10204.label" in the Filter Issue Scope field? My company has multiple proacts and I have made the all children of the Version Object.
I would probably have done the opposite and make version a child of the product, but that does not really matter for what you are trying to do, though. I take it you are having problems to fetch the product field so you get no results?