What Happened To Sprint? - 54 Million Customers To Bailout
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- เผยแพร่เมื่อ 3 ก.ค. 2024
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Sprint was once one of the largest telecom companies in America. In fact, they were at one point even trying mergers that would make them the largest telecom company in America. But, over the past 20 years, Sprint has slowly faded into oblivion largely because of their own missteps. For one, Sprint lost their identity as the underdog that was powered by community and goodwill. They became just another massive corporation that lost touch with their core user base. On top of this, they botched multiple pivotal deals that put them back tens of billions of dollars, something that they were never able to recover from. All of this made them inferior to the competition but Sprint continued to act like nothing changed. Pretty soon, the only reason that customers stuck around at Sprint was to take advantage of cell phone deals and incentives. This led to Sprint bleeding customers and revenue until T Mobile finally bought them out and completely killed the brand. This video explains the story of Sprint and what happened to the once-massive telecom company.
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Timestamps:
0:00 - The Glory Days
2:25 - The Underdog
5:32 - Botched Deal
9:13 - Ego Kills
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The biggest mistake by Sprint other than the Nextel acquisition was using WiMax instead of LTE. The wrong version of 4G resulted in slow or useless data speeds.
WiMax was a big mistake!
Sprint was already in a disadvantage because they were using a CDMA.
That's not true. WiMax is basically open source LTE. Virtually the same technically. Their 4G suffered because they weren't allowed to switch WiMax to LTE like providers in other countries. So they had two 4G networks at once. Same thing happened with their voice network.. the govt forced them to keep CDMA and iDen going at the same time.
@@ronmaximilian6953So was Verizon. It didn’t seem to hurt them much.
That was the least of their problems even after the killed WiMAX and transitioned it to LTE. The majority of sprints spectrum holdings and what they actually rolled out was 2.5GHz and they barely even rolled out a fraction of that. The merger made sense by pooling their 2.5GHz spectrum with T-Mobiles nationwide 600MHz low band portfolio.
So much fine detail is missing in this video. No mention of Softbank's involvement or Clearwire or the WiMAX debacle. No mention of Sprint being the first nationwide carrier, the only long distance company that successfully pivoted without being acquired or the first cellphone company to stop charging long distance fees to make calls outside of your area code. Mistakes aside, Sprint was a homegrown, American based company that is now wholly owned by a German based corp, and while I am a T-Mobile customer now, I am sad Sprint did not survive.
Dangit, Softbank in this too. Seriously, it seems they intentionally kept picking "dubious" over "promising" venture
TMUS is now a public, American company, albeit with DT owning about 51%. TMUS now has a larger market cap than DT. It also started out as an American company called VoiceStream, itself a spinout of another American cell phone company...
@@supersat Voicestream was indeed American grown but then they got swallowed up by Deutsche Telekom who then renamed the company T-Mobile. Said another way, T-Mobile US is an American company controlled by a German company.
Notice how your phone is slower now that it used to be under Sprint and that now the speed test results have no relationship with what you can actually do with your connection? They discriminate against everything except demo phones and speed tests.
Yes, T-Mobile is mainly owned by a German company. So what? It’s always been an American company. Sad we’re at the point where people are now being racist with cell phone carriers.
Missed opportunity to talk more about how Sprint’s technology handicap was going WiMAX instead of LTE for 4G. That was a horrible decision that started their downfall and why they lagged behind the other carriers that went with HSDPA+ and eventually LTE. That is really where their “network” woes started
their networked sucked before this.
They didn't have much of a choice as LTE at the time wasn't ready and Sprint had to meet 4G deadline or lose the spectrum all together. WiMax was available and Sprint went with it.
It was actually a smart decision The switchover was pretty easy because why Max and LTE are more similar than GSM and CDMA were. The issue is Sprint was the only WiMAX carrier in the world that was forced by their government to keep their WiMAX network running after the rest of the world switch to LTE. WiMax was ready first and had global support, all the carriers in other countries just switched to LTE but Sprint wasn't allowed to
@@PhyuckYew I forgot about that.. Sprint had to pick 4G early.. meaning they had no choice but to go WiMAX and then when the world went LTE after they were forced to stay WiMax. The government is so stupid sometimes.
If you ever worked for them you would understand why. 40 departments that were supposed to do the same thing yet never did anything is a good place to start..
Ah, classic bloated organization
From Big 3 to 0 - a feat only a few other mega-corporations were able to pull off in the past :D
For real haha, what a sad decline
I heard that Clayson Leroy Brown is the baddest man in the whole damn town.
Sprint knew that this could go downhill in a matter of years. It's tough managing a business. You've got to be savvy and cautious-which not a lot of people are capable of doing.
I am capable of it. I just choose not to do it.
Sprint’s big mistakes are
1) Not full on integrating Nextel and Sprint
2) Spining Off their Landline business as Embarq. This could have been used for DSL, and eventually fiber connections and the routing of cellular calls over it as Verizon and AT&T have done in some areas.
3) Clearwire and WiMAX.
I miss Sprint so much! They we're such a great phone carrier for me. Gosh, it's been almost four years and I want them back so bad!!!
Great video as always
Thank you as always Balpreet!
Amazing video, indepth, informative, and interesting!
The more of his videos I watch the more I realize they are actually not very well understood topics. Every video where I have had person hands on experience on the topic, they were loaded with inaccuracies or misunderstood topics.
In this one, first thing that caught my eye is the comparison of att stock price now vs 20 years ago and how it's the same price, implying they've been stagnant.... But in reality the stock split like 5 or 6 times in the last 25 years.
I was a Sprint customer for almost 15 years. I saw the ups and downs. We were there all the way up to the end (my family had a plan too). Their phones were always fucky and the service shitty (specially towards the end). I had most of the phones you showed here (except the kyocera rugged one), and they all sucked except for the Palm. I had an Android towards the end that actually worked perfect till I dropped it 🤣. Great work bro. Love the docs!
T-Mobile: Your....call....will.....be.....dropped....
Beautifully Edited Video GOOD EXPLATION
Thanks bro!
I still remember when Boost mobile had phones with Walkie Talkies
The thing I didn’t like with sprint was their CDMA NETWORK. You can’t use cellular if you are in a phone call.
You could with 4G
Verizon used CDMA as well.
I remember AT&T had commercials talking about how they were acquiring T-Mobile to make "customer experience better". The deal fell, however. I think at the time Sprint was also in talks of buying or merging with T-mobile. Years later, T-mo ended up buying acquiring Sprint lol.
It’s crazy to me, considering how popular the Nextel bleep bloop was. There was def some place for them to go from there with that
Wasted potential unfortunately
I'm assuming you mean the 'walkie talkie' feature. Meh. Irritating AF at the company I worked for in Silicon Valley back in the day. The boss loved it, the employees not so much
It was "The Chirp" yo
The Nextel network's biggest shortcoming was that it used IDEN, a protocol that no other carrier used, including Sprint before the acquisition. That's why the merger didn't improve coverage but rather fragmented the business instead. They ended up having to shut down the Nextel network. The only advantage IDEN had was that push to talk feature.
Sprint was the worst provider I’ve ever had. The “12 Mbps internet” I had 10 years ago was slower than dial up😂😂😂
Many sprint users in my region couldn't get signal. Even if the price was competitive, what's the point?
Sprint’s service in the early days was pretty good in the end it was horrendous. Dropped calls and poor voice quality even though their coverage maps said it was the best. I don’t think anyone knew how to run a cell network within Sprint. Glad they’re gone.
I went to a sprint store once and it was a complete dystopian 💩hole with the person at the counter trying to make fun of me in an Indian accent while his co worker laughed. That was when I left sprint and never considered going back.
So you stopped doing business with a nationwide company over two idiots in one location?
@@DavidKen878 Sprint Stores were an absolute JOKE. You'd stand around like a Wooden Indian for over an Hour, ONLY to be told by a CSR that your inquiry could only be handled on the phone.
The biggest mistake was allowing 2 big wireless companies, and 2 medium sized wireless companies (including Sprint), to become 3 big ones, with zero medium size ones. Less competition results in higher pricing. Sprint was the cheapest in the game, now phone planes from the carriers can cost upwards of $100 at the big three. The government was right to reject the Sprint acquisition of T-Mobile a decade earlier.
I still miss Hari's Hobbies. but good vid man
Hahaha 🙏
A great story about Sprint but aren’t we missing the short term of SoftBank involvement with Sprint..?
The T-mobile a lot like Jio. You should definitely do a video on them.
This is what happened to Sprint. The govt forced them to keep iDen and WiMax nationwide for years after their obsolescence. Sprint had the best spectrum holding by far..
1st to bypass the Ma Bell landline monopoly
1st to digital mobile
1st to 3G
1st to 4G
Just sucks that no one knew WiMax would flame out.. By the time they switched to LTE they had to keep iDen going for emergency workers and WiMax going for rural wireless broadband. FCC messed up big with Sprint
Hey Hari,
Please make a detail video on corporate bonds or junk bonds
You have already make video on us government bonds which I really like but now make a video on corporate bonds
😀😃🙏🙏🙏🙏🙏🙏😃
Thanks for the suggestion rajkumar
When it comes to Sprint investing in 5g, i agree totally on their decision not to make any move on it. Most countries today are still connected somewhat using 3g while 4g is taking so long to be accepted. So why go for 5g then. Will it be worth it for them?
Also consider the huge $29.5billion debt they are in, that is a large hole that needs to be filled. It will be silly to make another irrational decision so quickly on their part. They may end up digging another deep hole over 5g.
Yeah, that’s true but atleast within the US, they’re not doing themselves any favors by being behind the other carriers in terms of standards
because 6g is even easier to connect to. that is why we are advancing so quickly
Good Riddance to Sprint! When I had them for 9 years, their plans were ok. 1) 2 year contracts, you were stuck to a 2 year contract and if you decided to change plans, the 2 year contract would start all over again. 2) Free Phones (hidden 2 year contracts) When they offered you a free phone, customers would expect to have the 2 year contract or pay the expensive early termination fee. T-Mobile gave them the "T Punch" right where it hurt Sprint the most! 🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣🤣
The name "Sprint" is forever linked with obsolete technology. Sprint failed to upgrade their infrastructure to get closer to LTE and the technology they used was from the early 90s and couldn't deliver internet or any advanced services. Sprint used IDEN which was a Motorola trunking radio system and worked well in the 90s but by the early 2000s was obsolete and in the early 20-teens was a hopeless technology.
Nextel was Iden, sprint eliminated it
It sounds like Sprint just did not like themselves?
Sprint was always around. Always a decent price. Always had garbage service
😔
I worked at the Dallas hq, it use$ 5o be a sub of EDS, Now both are gone.
I used to have sprint but the lack of tech service,rate increases,bad customer service and slow speeds made me bail out on them.
From making Billions to 0, Wow! Now that's a failure.
Sprint was terrible, they lied to me on their contract! Would never ever use them again.
I called sprint once and they said I had to wait for someone to come back from vacation to get my problem solved and that people in America go on vacation.
What did you do then?
T-Mobile is actually the third largest wireless operator in the US. Fact Check
Sprint deserved what was coming to them...I was done with them when they cut my line 3 days before the due date.
THIS.
Oh. I confused them with Spirit and refused to use them. 😂
What's funny about T-Mobile and Sprint merger is Sprint originally was going to buy out T-Mobile before AT&T but AT&T offered more money soo it didn't go thru how the tables turned 😂😂😂
T-Mobile from the last I read leads the industry of the most data breaches...
why sprint failed, from a former sales person that sold sprint
1. network sucked
2. coverage sucked
3. call quality sucked
4. customer service sucked
5. most handsets sucked
6. billing department sucked
7. high number of dropped calls
8. tech support sucked
9. indoor coverage was weak
10. SMS was slow, MMS slower, voicemails delayed for days.
they literally sucked bad. they sucked so bad, that they gave anyone service with spending limits, credit checks with no SS number, they literally had to give service to anyone with a pulse and couldnt get service with anyone else.
Right on all accounts!
@@brianm509 Right on. I had them during 2005-2008. They were HORRIBLE.
Not hard to understand at all... Everyone I knew who had Sprint constantly complained about dead spots.
I loved Sprint. I was with them for years. TMo always sucked. You got better service (connectivity) with Boomerang (before or near Cricket). The only good option for network was either the other CDMA carrier VZ, or ATT's GSM. Sprint phones were easier to unlock and run custom ROMs. And to run on cricket when you rewrote the buildprop file.
I switched my number to VZ about 3 days before TMo took over. And I've never looked back.
Att and Verizon are the largest in the us
Anyone remember primeco and Einstein pcs
Sprint screwed people.
Fortunately same can still access old Sprint invoices and records due to customer info must be kept on file........Digital Records...... Progress
Sprint is T-Mobile with a yellow cowardly feather floating and fluttering slowly into the nothing landfill of history.
Hated Sprint so much I don't even remember why.
Of Course you remember why. I certainly do.
@@Tornado1994 I mean their customer service and their service sucked but that is par for the course with everyone.
@@lyokofans Sprint Folded up and Went out of business(THANKFULLY) due to 5 Specific Reasons:
5. The Nextel Merger of 2004. Sprint stupidly purchased a thriving Mobile Technology Entity without a single solitary Roadmap on what the Hell they actually were planning on doing with it. Sprint NEVER bothered investing it, or implementing any infrastructure, and since they doubled down on WiMax instead of LTE, they left millions of users with very shoddy reception with its 3G and 4G being among the absolute WORSE when it came to Sprint.
4. Lackluster Quality Devices with Dismal Service. Sprint phones and devices were notorious for their unreliability and Sluggish data. Their phones not only sucked, but Service was extremely bottlenecked. To make matters worse, many of its Towers and Networks ran like Trash in Rural Areas and mediocre in Suburban Areas. I had Sprint from September 2005 to January 2008 and lived in West Houston, it was astonishing just how Horrid reception and data was and how Crappy the Internet was.
3. Greed and Profiteering and Price Gouging their OWN Customers through Bait N' Switch tactics and lousy Clauses. THIS is why you Hated Sprint. Because Sprint were perfectly aware that their Quality was terrible and that most data was extremely limited. They were aware, but did not care at all. Profit and the Bottom line is all they cared about. Sprint was all about squeezing every dollar out their OWN customers. Selling the underwhelming products, with the more reliable data stuck behind ridiculous paywalls in what was known as "Data Incarceration" and exploiting the "Customer per Contract" by adding Shady and deceptive Clauses without warning. Say you signed a 2 Year contract and are nearing its expiration date that month and decide to switch carriers, even IF you paid your final billing cycle, Sprint would FIND a way to screw you over by adding a Termination fee as they would implement various tactics to force you to be held hostage ala Xfinity. Even IF you successfully allow your contract to lapse, Sprint would STILL sick Bill Collectors on you to the point of pure Harassment. Even IF you willingly paid for more expensive data raising your monthly average bill to almost $200, Sprint would THROTTLE data intentionally to get you to pay them more for data and slap Overages on top.
2. Poorly ran and designed Stores. Sprint Stores were a Soulless, Bland Corporate Shell of a Retail Store. Each Location felt soulless, tedious, monotonous and irritating. Moral seemed non existent and more locations seemed like there were maybe only 2 people there to help you. Sprint Stores also had Unappealing displays and kiosks. Everytime 20 something me would swing by during the mid 2000s, it felt like Nobody cared about me. I was just a disposable commodity and nothing else. One time I stood there for TWO hours, and when I informed the Store Manager, there wasn't a single apology or acknowledgement of inconvenience. They're attitude was "If you have an issue, its Your fault. Why are you bothering us with this? Fix it yourself".
1#. HORRENDOUS Customer Service. While its well known that most Mobile Carriers have lousy Customer Service. Sprint was the absolute WORSE. Bar None. Sprint was one of the few who DIDN'T even have In Country Call Centers. They outsourced just like Norton Antivirus. So 99 times out of 100, if you called Customer Care, it was a foreign contractor often speaking broken, indistinctive english and poor enunciation. Hold Times were Torturous. Sprint's Automated System was infamous for being inconsistent and for often NEVER having an estimated hold time, meaning when it was on hold, you could be sitting there for 2-3 hours. Since nearly all of the CSRs were foreign, they couldn't put anything down on intake and even if you assisted them in that, they'd STILL write or spell things incorrectly.
BOTTOM LINE, Sprint was a Horrid Company, who actively HATED their own Customers and had Contempt for them. I'm so Glad they're long gone.
Could we all get together and build a phone company from scratch
I've been very unhappy with T-mobile
Sprint was the best company ever
Damn i miss sprint because it was affordable and unlimited data
@@Brosgod7171 A lot of the problem with the US mobile industry is that people want their service combined with their phone, and possibly a phone protection policy, all sold as an integrated package. While this is convenient, it tends to result in carriers requiring high-end plans with features most users don't actually need to qualify customers for the most generous promotions on high-end devices. Getting phones from carriers allows customers to finance the cost over a 2 to 3 year period, but it makes it harder for them to switch providers, as such phones are almost always sim-locked until the installation agreement is complete.
As someone who works for an American carrier, I'd say that legally prohibiting sim-locks would help make the market much more competitive, but wouldn't entirely solve the problem. A big part of the issue is that Americans generally want to buy now and pay later; acceptance of debt is shamefully common here, and such behavior puts customers at a severe self-inflicted disadvantage. It pains me to say that, generally speaking, we tend not to be a very fiscally responsible lot.
However, for those smart enough to buy their phones unlocked and outright, there is a highly-competitive market for low-cost prepaid MNVO plans. That said, to get a good deal, you're going to have to do your research, have a very clear understanding of your actual service needs, and be capable of DIY'ing much of the process.
1899 had macbooks😅😅
Of all the cellular services that I’ve had my life I’m pretty sure that sprint was probably the worst and I’m saying that even as someone that had Walmart mobile/straight talk
They were one of the best in the 3g / pre Wimax days..
sprint was a shitty company anyway. they charged crazy fees
They were milking the money cow in those days. All things come to an end.
I thought cricket took sprints spot..
No one cares about humility or a couple other things you mentioned. They care about cost and coverage.
Sprint was such a great option for the consumer up until they started trying to diversify. Their downfall started with the NexTel merger and then backing the wrong 4G technology. Firstly the merger could have skyrocketed the company if they partnered with Motorola or other hardware manufacturers to produce more compatible devices for both walkie-talkie and cellular. Secondly, choosing Wi-Max when device manufacturers such as Apple, HTC, LG and much more within the cell industry chose the LTE standard was their nail to the coffin. ⚰️ RIP
Sprint had the worst service imaginable. People used to think T-Mobile was just all bad. They may have never tried Sprint.
😂
Lousiest carrier I ever used. Good riddance.
Biggest mistake. It’s so trash now I hate It!
They had a ahitty product that’s why they failed. Most useless cell service I ever had
Duck sprint worst cell phone company ever
The boomers in charge for rich that’s what happened .
Visible is like the new Sprint
Visible?
@@LogicallyAnswered Visible Wireless by Verizon. I kinda looks like it's trying to compete with Cricket.
@@LogicallyAnswereda sub brand of AT&T or Verizon I think
Ah I see
Visible is Verizon prepaid, nothing like Sprint
Aap ko hindi aati hai kya?
Man keeps pronouncing his own name wrong
Bullshit
Please make a short videos. The length should be at 5-6 mins
Just stop at 6 min and move to another video
Yeah. Every time I read a piece of classic literature (which is every day), I think to myself, "Why didn't Sir Arthur Conan Doyle stop at 20 pages?" 😂😂
Total skipped over Softbank and them having to pull out of Canada.