Starting the dance for lasting change in public services

Building Better Services Through Relationships and Resilience
In our latest podcast, we speak with Tracy Mckim, Head of People, Policy and
Transformation at Newport City Council, reflecting on 40 years of public service and the power of relational approaches to service design.
🎙️ What you’ll learn:
Why relationships are at the heart of sustainable change.
How starting small and learning through action creates lasting impact.
The role of trust and collaboration in solving complex challenges.
Whether you're passionate about public services, service design, or driving meaningful change, this conversation is packed with practical insights and inspiration.
Let us know in the comments what you think 👇