Freshworks Freshservice Tips and Tricks: Increase CSAT and Employee Productivity

Freshworks Freshservice Tips and Tricks: Increase CSAT and Employee Productivity.
How can you measure customer and employee satisfaction? What customer feedback should you collect? How do Service Level Agreements (SLAs) play a part? How do you ensure your employees are not overworked? How do you collect, measure, and improve customer and employee satisfaction?
Flycast Partners provides the answers.
Meet Your Host and Guest - 00:51
Agenda Overview - 02:18
Understanding Customer Satisfaction - 03:10
Increasing Customer Satisfaction - 09:28
Increasing Employee Satisfaction - 20:51
Who Is Flycast Partners - 25:48
In this era of heightened customer and support expectations, how can service desks measure end-user and employee satisfaction effectively and identify steps to improve it?
Closing tickets efficiently is a top priority for the service desk.
However, merely marking a ticket as closed does not always guarantee customers are satisfied with the service provided.
You need to provide actionable steps to measure satisfaction levels and improve them.
More importantly, is there an efficient approach you can adopt that better aligns with organizational objectives?
At this webinar, the ITSM specialists from Flycast Partners spotlight the Freshservice platform, sharing a range of Tips and Tricks to drive end-user and employee satisfaction.
Issues and Solutions Covered
• Visibility into customer satisfaction
• Effective methods for measuring customer satisfaction
• Techniques for increasing end-user satisfaction
• Strategies for boosting employee satisfaction
@Freshservice @Freshworks Inc.
www.freshworks...
Flycast Partners Simplifies Information Technology - for you, with you.
@Flycast Partners
www.FlycastPartners.com
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