Traveling with a disability: We put Air Canada, Uber, Lyft and others to the test (Marketplace)
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- เผยแพร่เมื่อ 9 พ.ย. 2023
- CBC’s Marketplace set out to uncover barriers that people with disabilities face while travelling on airplanes, public transit, rideshares and cabs across Canada. With hidden cameras rolling, we documented dangers and accessibility challenges - and then asked companies and government officials for answers.
Read more:
www.cbc.ca/1.7020175
www.cbc.ca/1.7024258
#Disability
#Accessibility
#Travel
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ACCESS DENIED
producer/director
JEREMY McDONALD
associate producer
JENNY COWLEY
reporter
TRAVIS DHANRAJ
editor
SIMON PARUBCHAK
camera
NORM ARNOLD
DAVID MACINTOSH
JOHN LESAVAGE
MATHIEU THERIAULT
JOE FIORINO
REBECCA KELLY
art director
DAVID ABRAHAMS
media management
ASTORIA LUZZI
social media producer
AMARA MCLAUGHLIN
colour correction
KYLE J. SMITH
sound mix
DANY TREMBLAY
project manager
VICTOR KERR
resource coordinators
MARC CORMIER
SAM NAR
news rollout producer
JENNY COWLEY
packaging editor
BENNY KOSHY
packaging producer
LINDA SIBONY
This is brutal. The lack of basic dignity and denial of their failure to do better is maddening. Accessability is fundamental to freedom and the system needs to do better - air travel, train transit, cabs, streets. Great work CBC. For the people in the segment, I'm sorry for your experiences. It's not right and my vote is for stronger compliance for universal accessability. 💕
Watching Alessia being transferred both on the plane and on the ground was terrifying for me to watch. I can just imagine how terrifying it must be for her. Staff needs to be better prepared for situations like this!
selective editing
Traveling with a disability is extremely terrifying!!! I normally don't fly for this very reason... I have a rare disease called Hypokalemic Periodic Paralysis, so at least I am fortunate enough to not always be paralyzed or vulnerable. Recently, right before my flight home, I had an episode of complete paralysis before the flight, and it was one of the scariest moments I'd ever experienced. Being man-handled by unexperienced staff, almost getting dropped, and putting faith in strangers, was very haunting. I almost screamed at someone who asked if I could scoot myself over into the "aisle" chair...when I physically couldn't move... In the year 2023, this is absolutely unacceptable. Thank you for bringing more awareness to the horrors and dangers of traveling with disabilities.
It was infuriating watching the taxis and ride share refusals. At least with Alessia, it felt like the staff were genuinely trying to help her and were limited by other factors such as training and the physical restrictions of the plane. But the car ones had no such limitations or barriers. The drivers made a conscious decision to discriminate
Last winter, I was wheelchair-bound after a long and complicated recovery from a major hip osteotomy. I have limited function of my arms thanks to an injury from my military service. As a result of this, I needed a power wheelchair as I cannot operate a manual wheelchair.
During this my mother became deathly ill and my siblings rushed home as she was admitted to the ICU with an only hours of us finding out that she was sick. I haven’t seen her since before the pandemic, and I am on the other side of the country. With my mobility limitations, there was no way I would make it home. Because of these issues and limitations for people with disabilities, I wasn’t going to be able to say goodbye to my mom. Thank goodness she’s a fighter and pulled through, but even now that I’m out of the wheelchair I still won’t be able to travel out there because the system does not allow for people with disabilities and mobility limitations like me.
I’m so glad this is being covered because people with disabilities are forgotten. We aren’t seen by society because of the limitations and barriers that we are seeing in this episode.
I haven’t started watching yet, but with the amount of times I’ve had problems entering or leaving businesses because the automatic door opening systems were broken, while my joints were giving me too much trouble to open heavy security doors by myself, I can’t imagine that they are going to give a good opinion on the state of accessible travel at the moment.
I find it a bit ironic that this episode deals with accessibility yet the closed captions stopped during the segment on blind accessibility in Calgary
It worked fine for me
They worked fine for me as well, I suspect it was a problem on your end. @CPAir747
Last time I flew, I tried to preboard. I don’t look disabled, so I was pulled aside, told I didn’t need preboarding, was totally humiliated and forced to board with the crowd.
I filed a complaint with the airline, never heard back.
I fly again in January, let’s see what happens 😬😬😬
Horrible! Not all disabilities are visible. Just goes to show how airlines don't care!
My heart just broke watching Alessia and the struggle she faced. I was almost in tears. The fact everyone in a wheelchair has to go through this heart wrenching experience just to fly, is bull. Travel within the country is a right under our constitution.
As for the service dogs not being allowed on cars, trains, etc... Is also not right. The constitution covers against discrimination based on disabilities. Apparently, these drivers need a lesson.
None of this should ever happen, or even be able to happen. But yet, as always, the government drags their feet... But, put a price tag on it all, and they'll jump at the opportunity to spend our tax dollars. It's truly a sad time 😢.
I was almost in tears watching Alessia’s trip and my heart is absolutely breaking for her. There were parts where I audibly gasped.
I think it should also explain hidden disabilities in the airport
I second this.
For air travel, logic would dictate people who are wheel chair bound should be placed in the most easily accessible seats without extra cost to them. Since these are usually upgraded seats, the airline could have an arrangement with governments for covering any additional costs incurred. This would make the passenger more comfortable while increasing the efficiency of the whole process for the staff.
Your grandma may still use the phrase "wheelchair bound", but other than that...
Uber drivers make well below minimum wage already with gas and depreciation. Of course they don't want the risk of a dog peeing or pooping or ripping seats in their personal car for a 3$ ride. If Uber cares so much, they should have a category and a compensation plan in place for it. They're the multi billion dollar company, not the driver.
A certified and trained guide dog/service dog should be able to go to the bathroom on command and not destroy property.
So the driver has allergies to a dog, then what? If they refuse its wrong but if they accept they'll put themselves at risk of their health. I'm confused with this area
The service should have sent out another taxi and or before hand they should have read the text message an noticed they had a service dog.
I know someone who uses a mobility device to help her get around.
On two occasions while they were travelling with Air Canada, they were left with an impossible situation where AC Ground Crew DROPPED HER MOBILITY DEVICE, damaging it.
On another occasion, they left her device 'On', both draining the battery and permanently damaging it.
Air Canada can't even take care of their non-disabled passagers...no surprise the disabled struggle more. So embarrassing.
I have a friend whos an uber driver. Where we live, bike routes weren't properly designed, so many are on streets that turned into 1 lane. One day he got an elderly lady with a cane as a passenger, he stopped infront of the store she was visiting, got down to help her out of the car and got fined for that. He had stopped on a bike lane because there was nowhere else to park that was easy for the lady to get down. He explained to the officer but it didn't help. Now he barely ever helps people out of the car, knowing most of the streets on his usual routes are 1 lane with bike lanes.
I hope your friend fought that ticket. In Ontario, according to the Accessibility for Ontarians with Disabilities Act your friend was right to do what he did and that ticket most likely wouldn't have stood up in court. In 2006 when AODA was passed many existing laws had addendums added to them providing exceptions for people with disabilities, ie the one that says you can't block a bike lane now most likely says something along the lines of exceptions are made for taxis/rideshares because of people with disabilities. AODA also says that 85% of Ontarians will have a disability at some point in their life. It also says most disabilities are invisible. Myself, I'm learning disabled, I have bipolar disorder, I've lost 5% of my hearing in my left ear, and I have sciatica. According AODA all of these are disabilities. At first look none of them are visible. Sciatica only becomes visible when you see me walk.
That officer needs to be retrained. I work for three cities in the Toronto area. I get retrained in AODA every year. According AODA every customer-facing employee and HR employee in every industry and every business in Ontario needs to be trained in how to deal with people with disabilities by 2025. That's when AODA comes into full effect.
I have epilepsy and had medical clearance to fly aircanada several yrs ago. I brought a medical note to boarding clearing me to fly. I had a very small seizure when boarding (I spaced out but didn’t fall to the ground and recovered in a min or less). Air canada kicked me off their flight and stole the money I paid for my ticket to board that day. This really effected me as I live on govt disability and air canada has not rectified this several yrs later
Omg Alessia didn't deserve that at all, that was absolutely horrendous treatment of human. They all need to be trained and Alessia needs to be compensated. He's not sorry because he doesn't know what she felt during that moment. Disgusting!!😡
Thank you so much highlighting this extremely important matter in our society. I believe Canadians with disability must be treated as privileged citizens with more rights than the other. This is the only way we can slightly correct the injustice a disability brings to someone's life. Unfortunately right now it's the total opposite.
For me, traveling with a disability is a pleasent experience, most of the time and I am so sorry for those who have had bad experiences. My hidden disability is called Fetal Alcohol Syndrome or FAS, and lots of people assume I'm articulate due to having clear conversations with them, but they really have no idea how hard it truly is to have something so understudied. I'm currently sharing my story to spread awareness about the dangers of drinking alcohol during pregnancy. My heart goes out to those with disabilities, invisible or not. You matter.
I feel grateful that this topic covers so quickly about disability. Thanks Marketplace im watching it now
Most people I know that have any mobility issues do not try to travel due to the problems with transferring from a wheel chair or mobility chair to a seat made for someone who can move and on their own, I can get around on my own but need a lap and shoulder belt to help me stay in a seat on my own.
I hate to sound cold and cruel but if a person has such complex needs they should perhaps travel with an aide who is trained in transferring them and reconnecting breathing devices etc....
@@PodieM18 That would be the best for anyone in that situation, even if it was just a friend or relative that had training to assist would be good
We do. But our chairs are custom built not just to move us, but to help us sit upright in bracing,without pain. These are not simply our legs; they are our spines, our arm support and much more. Being forced to sit in an airline seat like this for hours, with no bathroom options, is not equity with able bodied like you at all. It's not us; it's the lack of decency and equity. If we can fly to Mars, the airlines can figure out how to tie down our chairs like busses and trains do now.
I dare you to find ONE disabled person needing a lift who is NOT accompanied. But then, how many wheelchair users have you seen when traveling to make such broad statements?
Remember, disability can happen to anyone, anytime. You are just one car accident away.
I got hit by a bike at the bus stop mentioned in that video with the bike lane between the shelter and sidewalk and I have full eyesight. I couldn't begin to imagine how difficult these places would be to navigate with a disability.
As a disabled person, I always deeply sympathize with others in the disability community who have more challenges than i do doing daily tasks. Public Transit can be the worst at times for severely disabled people, especially in the winter where a bus stop may not be safe to get on or off at. Snow and ice can pile up in winter and leave disabled people at risk to being injured trying to reach or leave a bus stop or trying to get on or off at a bus stop. We need to be doing better ensure disabled people are treated with moee dignity and respect our society for the personal challenges they go through everyday.
Yes, I use an electric wheelchair and I cannot use the sidewalks at all in the winter. Snow clearing the roads gets piled up at the sidewalk exits obstructing my ability to go anywhere. Bus stops are never cleared to get from sidewalk to bus either. Most wheelchair users I know remain housebound from December to March every year. People don't see us because we can't easily be out and about
With the lady in the wheelchair, it would help a lot of people showed some compassion and patience. It would have to be extremely difficult to do simple tasks like sit in a chair. I’m sure people do their best but it must be extremely scary to have to put your safety in others hands. God bless her and I hope she has a better experience in future while she is trying to enjoy life.
I have to say I have a newfound appreciation for accessibility challenges. I got surgery on my Achilles tendon a month ago. For the first two weeks, I couldn't do much of anything but stay in bed and rest. I had to have meals brought to me and using the bathroom was a challenge.
Now, I can get out of the house on crutches but simple things like grocery shopping would be impossible without the electric scooters stores sometimes have. If the door doesn't open automatically or is not power assisted I can't get in. I couldn't really get on a plane with crutches either. People with disabilities, permanent or not, deserve dignity.
Poor Alessia how hard her life is. The airlines need to do better. They took so much of her time, she didn't even use the bathroom.
But why do we focus only on Air Canada? Do we think West Jet or Flair Air etc does so much better
I’ve had good and bad experiences with Westjet
The government could just make the AODA standards apply to airlines. Right now those with disabilities basically have no rights in flights.
Caring for the disabled is costly, bothersome, and not profitable. That's how C-Suiters see it.
This is really sad. I understand all sides but obviously yes there needs to be a change.
What a shame that this happens in this day and age.
My moms in a wheelchair and I always said I wish people understood how it was to get around the city
Could you please do something on the Liberals delaying the Canada Disability Benefit, but bring MAID for people living with mental illness forward?
Disability Tx Credit ended in 2020. You have to be a vegetable to get it now. And are broke big time if you used to get it.
@@mr.fahrenheit7009 MAID has absolutely nothing to do with travelling with a disability.
As a PSW that uses a lift alot in my job i get retrained every year and that's how it should be for the air lines. they need to be up to date with training and knowledge of basic things like lifts ventilators and wheelchair
Wheelchair users should be able to stay in their chairs when flying. Airlines should make some of the seats removeable to accomodate! Alessia's experience seems horrible.
Easier said than done. They've tested various things over the years, and making sure that whatever device is used would ensure the traveller's safety is very complicated.
In the train station or public space, they should have more yellow walking blocks. (It’s common in Asian countries but not in here, Canada)
Home Screen doors should be developed in TTC subways, Vancouver Skytrain or what ever major transportation in big cities to avoid people dropping off the track unexpectedly.
I had experience that supported people who have disabilities one day. He caught in the closing door on the Skytrain at that time. (Skytrain is automatic operation and doors closes suddenly) I was at just behind him and one Skytrain staff was looking at the moment, so we supported him to ride on the train safely. However, it could be easy to get injured if there are no one watching at that time.
The public space must be maintained to be safe for everyone.
Why don't they hire trained support workers to help with travellers who need extra help, they are trained to use lifts and deal with accessibility issues
Airlines/airports do hire people to provide assistance to disabled travellers. Not everyone with a disability needs to travel with someone who would assist them. A lot of them can travel independently if barriers such as stairs are removed. Not everyone with a disability needs a "support worker".
I've noticed how inaccessible a lot of places and streets while using a stroller..I would always think, how is someone doing this in a wheelchair? Or when you order a package and they deliver it but leave it in the lobby of your apartment building.. what if someone is blind? What if they have a disability that causes them to stay in their house..a lot of companies don't understand
Airlines should allow people to stay in their wheel chair especially those modern advanced wheelchairs. There should be spots in each plane set specifically for this purpose.
Never ever gonna happen. It’s too dangerous in an emergency.
@@CedroCron then you understand why it can’t be the way it is. As much as I would LOVE it to have no one on the world to have to use a wheelchair, we don’t live in a perfect world. And I also worked for an airline for 13 years. I know the type of chair you need to use (Washington chair). Yes , none of it makes sense. But It’s either that or you don’t travel at all. This sadly is a situation where the disabled person has to adapt to what’s given to them instead of the other way around. Studies have been done and ideas have been drafted for the exact situation you want. And as you know nothing has changed.
@@Hoovie9596 you can attach the chair to the floor. Look at wheelchair accessible bus....
@@olivierbilodeau1952 buses don’t fly 35000 feet up in the air and have massive turbulence where you can drop hundreds of feet in a second. So no you can’t attach it to the floor. Studies have proven that. And a wheelchair is (surprise!) ON WHEELS. what happens if it detaches during landing and take off and turbulence? It’ll roll right into and severely hurt someone (maybe even you if you are on that flight) A bus is a much much more controlled situation therefore it works there.
It’s unfortunate, however, even for disabled people, being transferred into an airplane seat is far safer than remaining in a wheelchair because the seats are designed to withstand up to 16g’s in the event of a crash. Wheelchairs are not. It’s far more complicated than simply removing x number of seats to allow room for a wheelchair. Using the emergency slide would be another issue amongst many others.
I a little concern with Alessia story. Her safety. Airline workers are not healthcare worker, With complex health issue, would it not be better for her to travel with a healthcare worker? I feel too much responsibility / liability for airline staff. Even with training how often would airline worker come across Alessia situation. Not much practice.
insiteful story, much work to do
I have a rare genetic mutation so Im short. I cant get into the backseat of a van. Ive had Ubers cancel trips because i couldn't get into the back seat and refused to have me up front.
as an accessibility advocate in Halifax Nova Scotia, my only beef with the show being "Marketplace" is only 30 30-minute show they could have covered a lot more issues if it was an hour show such as "The 5th Estate"
You could literally make a reality series about the issues we come across day to day just trying to be seen as humans
Hearing CBC use the word ableist is such a huge deal. Finally. I hope the public can see that these are not individual issues. They happen to Canadians every day. I won't take Air Canada without significant changes. I can't justify the risk. I live in province where people often have to fundraise for their own wheelchairs, and I've had my chair damaged many times. Sorry doesn't pay my bills if I can't use my chair, and can't do my job.
I think a good change would be too have a group within transportation hubs or a person within transportation companies with disability experience ither directly or 2nd hand. And have them be the ones in charge of not only handling accessibility services in hubs, but take accessibility components in companies
Good work CBC marketplace this is a shocking treatment of people do better and get staff trained before someone gets hurt
That final so-called apology is ridiculous. 'Customers we "may" have let down' - there's no question about it, you DID let them down! Take some ownership, guys!
at 0:36 you see an exit sign that's not the green running man. I didn't think they allowed that kind outside of the USA. Am I wrong or did regulations change recently?
With Air Canada they don't have special training. They aren't special education aides or know about how to help people with disabilities. So the government should decide what type of aides and helpers are needed at each airport. Overall, people need disability awareness. I do think Air Canada staff were trying.
That big dog isn’t a service dog
One good experiment I have thought of from this video is person in everyday wheelchair to a person like me who might only use it sometimes like at the airport for example. Maybe with different scenarios we can find a better system.
Also are you prepared to pay to fix the lesther seats not if but when ur dog scratches them
They make first class seating with more room so passengers can stretch out they could have a section for wheelchair users to board the plane. They need to be trained every 3 months not 3 years or let them go by without being train over 7 years. I have a disability that could progress this is terrifying to watch.
Wheelchair-bound and on a ventilator device, narcoleptic with a bigger than average service dog, legally blind…I can’t imagine how they treat autistic people like me…
Unfortunately there have been stories like this one in the US.
I find Uber easier to book myself because that app doesn’t require a phone call to book a ride like most taxis do, but how much better the cabs were with accepting service animals makes me think I should ask my assistance person to help me book cabs instead to avoid the hassle of multiple cancellations and being late with UberX or having to pay extra for the UberPets.
This whole world doesn’t give a sh*t for ppl with disabilities. And having one myself pisses me off even more to how we r treated.
Retrained every three years? WTF? I work for 3 cities in the GTA in customer service. Every city trains its staff in Accessibility for Ontarians with Disabilities Act (AODA) once a year. We are trained specific to our jobs. My job doesn't involve using lifts like that lady but I know people who work in our community centres are taught how to use them at least once a year. No wonder the staff forget how to use them.
Thk u for posting this. Disabled person sh stay in their seat
I wished few of the people who works in airlines who doesn’t seem to want to do much about it gets severely disabled for a year or two and be placed on a flight, then have a very rough experience during the ordeal.
That and make this kind of stuffs one of the exceptions where they can be sued big time and cannot win with their fancy lawyers.
Seriously, even minor changes can be fundamentally a huge step forward.
With increased automation and shrinking unskilled labor needs, we might soon be able to assign personal helper to most seriously disabled person. It would up employment and improve the QoL of many. It won't really help those like Alessia who have extra special needs much, but in the very least it would be helpful for the blind etc.
There…(throws airline vouchers at people…reads script provided by insurers) …we fixed it. (Feds / air Canada). (And their lawyers).
This is crazy
I have mobility issues. I walk with a cane. I recently traveled internationally. From the moment I arrived at Toronto Pearson Air Canada until the moment I arrived at my gate was 20 min. I checked in, checked my bag, got my boarding pass, went through security, and rode to my gate all took 20 minutes without issue.
It's not just travelling. Once you see how difficult it is to get access to the justice system, people can discriminate as much as they want to.
Unfortunately, Uber and Lyft drivers get paid $3 a trip. It’s hard to give good service, even if it means breaking the law for service animals when you get $9/hour.
Physical accessibility is a basic human right within the built environment. Timely and safe access to a bathroom is recognized by the the United Nations as a basic human right. Dragging people on and off planes or to and from a washroom does not meet the standard of accessibility and is therefore discrimination and should be taken up as a human rights violation. Dignified and respectful access to, from, and within an airplane for those using their own mobility device is required to meet these basic human rights. Anything less, where people are forced to rely on others to move them to, from and within a plane is unacceptable and still discrimination.
Okay, sure. Now put your complaints and whining into a practical everyday workable solution.
Heartbreaking. I’m in the USA. Not better here. I just don’t travel now.
The bus sometimes talks not in my country which is annoying me
i mean, she's a very hard person to accommodate but there should definitely be better trained employees to deal with these difficult cases
I have a disability I have cp and yes it frustrating what’s the disability traveling?
No Wheel trans?
This isn't in Alberta maybe in Calgary but not anywhere else
Uber is all self contractors so no they dont have to take the dogs they do not receive pay for damages/ cleaning etc
The requirement for such a "travel clearance" is _unconstitutional_ in Canada. It contravenes Section 6 of the Charter of Rights and Freedoms.
Wrong.
@@terencewu9901 I do not believe you.
@@denelson83 Based on the video, the 'travel clearance' is a Air Canada policy. Therefore, it cannot violate the Charter. The Charter does not apply to private entities.
I worked for an airline for 13 years. You have no idea what you are talking about
@@carlmenger9145what the? The charter applies to everyone in Canada.
Did anyone else notice how Air Canada didn't take accountability, he said "to all our customers we MAY have let down". How is it they can't take responsibility for their actions.
It's even worse here in Mainland China
By the way, the Accessibility Minister should be disabled. Like, come on. It would be like the head of the Department of (pardon my language) "Indian" Affairs not being Indigenous.
Oh wait...
See what I mean? We need our own reps in VERY high positions.
This episode of marketplace was hard to watch. Public customer service needs to be better.
The way Uber spokesperson spokesperson speaks its like they are reading from view cards ..
I only have paraplegia. but I usually don't go anywhere. if I can't provide my own transportation.,
That is bullsh¡t. Everyone should be allowed to travel. It's in our constitution. The fact the government is dragging their feet, is not right. More needs to be done, and it should have been done years ago 🤬🤬🤬.
As someone that works in Canadian Aviation Industry I can only say following...
First of all, I feel sad for the family and I extend my deepest sympathy.
Having said that...
1. Air Canada is a very misfunctional airline, if an average Canadian saw their work ethics on maintenance side of things at Pearson Airport they would never fly Air Canada. So to an extend... Flying Air Canada is asking for trouble, both safety wise and customer service wise. You're much better off flying with carrier of the country you're flying to. So I feel bad for people but I also say you took a great risk flying with such Airline.
I was very upset to see this treatment of disabled people 😕 alexia and others in wheelchairs should be able to fly without those lacking medical training moving them!
At some point it would also be nice to see some assistance and acceptance of environmental disabilities. They are all recognized disabilities but there's nothing even being acknowledged to assist us.
Uber ...What??? We believe we need to inform them? ... We educate a few times a year? WHAT ??? Why continue to place money in the hands of these businesses? There needs to be alternative options.
No offense but some people shouldn’t fly. You can’t reasonably expect airlines to delay boarding by 20 minutes for one passenger.
I have a friend who has a flight phobia. He can not travel anywhere overseas . No government agency is helping him.
Not the same thing at all.
guys come on be real, the reason taxi don't want to take disable people because they don't want to make mistake and get sued. It's too much risk for little reward and you might get them injure by accident and now you're going to jail for just driving a taxi. Just the sound of it you can hurt their feeling so easily and get blame for something that you're doing your best.
I've been discriminated against a lot. Enough to make a grown man cry. Discriminated against in housing. My landlords failure to act on maintenance issues killed my service dog, septic fumes. I can go on and on and on. And no one cares, all you hear is "you're not alone". Right. That's a load of B.S
I suffer a lot of abuse from medical staff and care workers. I got a rare movement disorder and so cannot sit or walk. I have to get taken to hospitals on a stretcher. The majority of medical staff, ie doctors, nurses, receptionists, ambulance crew etc, are ever so abusive and I regularly get mocked for my disability, accused of being a liar and just pretending to be disabled, I get forced to do things I cannot do such as sit - and then when I scream in pain I get accused of "having screamed abuse at them".
Nurses and ambulance crew regularly scream at me "sit in the wheelchair" and when I inform them that I cannot sit, lies get claimed about me in my medical records which can never be removed, eg "patient is abusive and aggressive", "patient is violent", "patient refuses to leave ambulance" etc. I am marked as "dangerous and violent" which means only ever two big males deal with me. I'm a tiny and totally disabled girl, ie I cannot do the simplest things for myself.
I had to change primary care doctors several times as they refused to believe me that I am too disabled to go to the doctor's office in person. I got harassed with constant calls and texts saying "come to the office you are not housebound". I was therefore without medical care until I found a doctor's office where they believe me - but only after I sent them SEVERAL letters from a neurosurgeon confirming my disability.
I've been left in hospitals without food and water or help with washing, meaning I was left in my own filth and with no access to food or water. I got screamed at "go on the chair" (refering to a shower wheelchair). When I stated that I cannot sit, I got left unwashed and it got claimed in the medical records that I "refused to wash myself".
Care workers have rummaged through my belongings against my will, refused to help me wash, allowed me only a few seconds to brush teeth, and engaged in such filthy practises such as seeing to my toilet needs and then preparing food for me without washing hands in between, and when I complained they falsely claimed I was "unstable and had threatened to take my own life", which I have never done. I even got threatened with incarceration because of this.
So far I've had any and all treatments for my disability denied and all I get is "tough, just go into a nursing home then". I'm a young woman, not in my eighties. Doctors have so far refused surgery that could cure me and just tried their utmost to get me pumped full of tranquilizers with the excuse "then you won't be aware of what is happening to you".
I get abused on the phone by receptionists or the phone slammed down on me. Some hospitals have refused to see me, saying "we don't deal with stretcher patients, get here in a wheelchair or leave it". I've been screamed at more times than I can count to "sit in the wheelchair". Some ambulance crews have dragged me along trying to force me to walk, mocking me with "that will strengthen your legs" as I was screaming in pain, struggling to breathe and collapsing. A nurse took my bag and ran off, mocking me with "well you'll walk now to get your bag back".
Each time I complained, lies got claimed about me along the lines of "you were running around being violent and aggressive, screaming abuse and attacking staff". Again, I cannot even sit, let alone walk. I have no use of one arm. I get out of breath and suffer extreme pain just trying to stand up. I cannot stand and breathe at the same time. I cannot even wash myself.
All this I am experiencing here in the UK.
Uber rep gave such a rehearsed response. She was not sincere whstsoever.
Uber and Lyft and ride share are independent contractors!!! They should hire special cars that can handle for service dogs and special need people need extra help to assist them with special vans or automobiles!
20:19 hot air 🤷♂️
Never take Alessia out of her wheelchair. Take the rows out of the plane. Oh you cant due to profits. Ok then tax it federal govt.
Take action lease been going for 2 years I'll tell you everything. They working for someone they never get arrested
Snort, OF COURSE we're an afterthought! We're ONLY 15% of the population and rising. Live long enough, and you WILL be one of us. Disability is not an "if", it's a "when". But people don't like to think about that, and rich people don't HAVE to think like that because, disabled or not, they can afford to be treated like people, not objects of inconvenience.
Bing thinks it is 22%, but I'd bet less far fewer travel, and most that do travel do not need a wheelchair.
@@woodysranch2690, fine, but I don't care about "most" in this particular instance. I'm also a part-time wheelchair user due to a congenital heart defect, and my parents drive me around whenever I'm using my chair. What do I do without them?
You nailed it. I think it’s the lawyers and insurers who advise these people and organizations, if we want to simplify things and stop going in circles.
Whenever a group (eg disabled people) insist on their rights, others have to give up their liberties. It is not wrong to advocate for better treatment of disabled people, but if changes are made to accommodate them, other groups are also affected, for transportation - increased wait times, schedule delays, missed connections etc. Companies that provide this service will incur additional costs, those costs are passed on with fare increases. In government, we all seek more service as well. The government legislate changes and we all pay through increased taxes.
There is no free lunch. As with many things it is a balancing act. In the end we all pay in one way or another.
@@woodysranch2690 I’m sorry but this cycles through old tropes and is unhelpful. We will not wait for anyone or cause any “inconvenience “ for so called able bodied humans - if we build in these issues so no one is presented as an “inconvenience “.
Timing for boarding issues is an incompetent training and setup issues. You malign disabled people by implying “they” are the inconvenience, and not the airlines lazy thinking. (Not considerate). Again that your thinking even leans in this direction is a problem and not the solution. “Ganging up” on 15 or any percentage of the population does not entitle lazy airplane or on-ramp design because you are outraged by the delays of airline incompetence you want to blame disabled people for.
You (we) need to recognize when the logic we have become used to is misleading and toxic.
Sorry “blame the disabled person “ may be an insurance entitlement but that does not make this logic true right or humane. The “free lunch” trope is truly short sighted, and part of the problem. Our old tropes aren’t really that helpful
No one can say that its muslim drivers who refuse service dogs.
I had an Uber driver not only drive right past me and my service dog but he also
Flipped me off!!!
Barrie Taxi has refused My Service Dog and I twice already.
Well you need to file a complaint let them receive there fines for every time they refuse.
Thankfully my city taxi service never lets me down in this way.
Maybe booking Uber pet would help? Why make it difficult for yourself just because you are allowed to? Not respectful to driver in my opinion. So easily solved
So many buttons don’t work 😮😮