Power Virtual Agent for Field Service technicians

See how a Power Virtual Agent (PVA) chat bot can be helpful for technicians who perform work orders in Dynamics 365 Field Service.
The video shows to chat bots:
1. Parts Finder Bot: A technician is onsite or en route to a customer location and realizes he or she does not have a part. PVA helps find the closest warehouse location to receive the part and send a push notification to easily route to location.
2. Troubleshoot Bot: A technician is onsite and needs help troubleshooting an issues. PVA helps locate articles, videos, and gives the option to make a Remote Assist call to an expert for help.

[@ayushbajaj29]

Quite informational and powerful use case of PVA

[@WestfieldFreshAir]

Thought provoking for potential use cases. Thanks.