Dynamics 365 Field Service
Dynamics 365 Field Service
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Collaborate throughout the work order lifecycle with Microsoft Teams
Use Microsoft Teams to collaborate on Field Service work orders to resolve issues faster.
Learn more: docs.microsoft.com/dynamics365/field-service/field-service-teams-collaboration
มุมมอง: 1 526

วีดีโอ

Field Service mobile app on Windows 10 (Public Preview)
มุมมอง 8882 ปีที่แล้ว
Learn more: docs.microsoft.com/dynamics365/field-service/mobile-powerapp-windows
October 2021 Wave 2 Release: Dynamics 365 Field Service
มุมมอง 1.8K2 ปีที่แล้ว
Learn about the latest features released for Dynamics 365 Field Service as part of Wave 2 2021 including: - New Field Service customer portal homepage - Improvements to self-scheduling in the Field Service customer portal - Mobile app availability for Windows 10 devices - Customize the mobile app Booking Calendar - Mobile app usability improvements - Rich notes with embedded mixed reality captu...
Customize the calendar fields in the Dynamics 365 Field Service mobile app
มุมมอง 1.4K3 ปีที่แล้ว
You now have the ability to add 3 custom fields to the Booking calendar in the Dynamics 365 Field Service mobile app. Learn more: docs.microsoft.com/dynamics365/field-service/mobile-power-app-configure#edit-the-bookings-calendar-control
Enable customers to self-schedule work orders in Dynamics 365 Field Service
มุมมอง 1.9K3 ปีที่แล้ว
See how customers can use the Field Service portal to schedule work orders during a time that works best for them. This video also includes instructions to deploy, setup, and configure the self scheduling portal. Learn more: docs.microsoft.com/dynamics365/field-service/scheduling-self-customers
Enabling technician success with the Dynamics 365 Field Service mobile app
มุมมอง 2K3 ปีที่แล้ว
Watch this webinar to learn what technicians need to be successful when onsite at customers' locations resolving issues. Also included in this webinar is: - key capabilities of the Field Service (Dynamics 365) mobile app - how to use the mobile adoption playbook to plan a successful implementation and migration of the mobile app - introduction to administrating and customizing the mobile app
April 2021 Wave 1 Release: Dynamics 365 Field Service
มุมมอง 2.7K3 ปีที่แล้ว
Learn the exciting new features released in Dynamics 365 Field Service across proactive service delivery, scheduling, technician success, and end customer engagement. For more details on the Wave 1 2021 Field Service release see: docs.microsoft.com/dynamics365-release-plan/2021wave1/service/dynamics365-field-service/planned-features Topics in this video include: - Knowledge management in Field ...
Connected Field Service: IoT Alerts
มุมมอง 2.1K3 ปีที่แล้ว
Understand how IoT Alerts are created, what information they hold, how to convert IoT Alerts into cases and work orders, and how frontline workers interact with IoT Alerts on their mobile apps. Learn more: docs.microsoft.com/dynamics365/field-service/cfs-iot-alerts
Schedule board improvements: Wave 1 2021
มุมมอง 1.4K3 ปีที่แล้ว
Learn more: docs.microsoft.com/dynamics365/field-service/preview-schedule-board Important Note: Suggest Resource and Book Resource buttons are currently only available for organizations with Resource Scheduling Optimization (RSO) licenses. However in future releases, Suggest Resource and Book Resource buttons will be included in all Field Service organizations and environments. Video topics: - ...
Call Resource Scheduling APIs to query resource availability in Dynamics 365 Field Service
มุมมอง 2.5K3 ปีที่แล้ว
Learn about Resource Scheduling APIs which are helpful for many scenarios including scheduling via a portal. Find more details and code samples here: - cloudblogs.microsoft.com/dynamics365/no-audience/2019/07/15/how-to-use-resource-schedulings-search-resource-availability-api/ - cloudblogs.microsoft.com/dynamics365/it/2019/05/21/retrieve-resource-availability-with-universal-resource-scheduling-...
Send current technician location and arrival time to your customers in Dynamics 365 Field Service
มุมมอง 1.3K3 ปีที่แล้ว
Available as a public preview in North America 2/21/2021. Send your customer's an email or SMS message with the technician's arrival time and a map view of the technician's current location.
Field Service Inspections wave 1 2021 updates
มุมมอง 1.1K3 ปีที่แล้ว
Field Service inspections are digital forms that technicians use to quickly and easily answer a list of questions as part of a work order. The list of questions can include safety protocols, pass-and-fail tests for a customer asset, an interview with a customer, or other audits and assessments performed before, during, or after a work order. Learn more: docs.microsoft.com/dynamics365/field-serv...
Inspections: Branching and conditional logic, versions, and reports
มุมมอง 9723 ปีที่แล้ว
Learn more about inspections: docs.microsoft.com/dynamics365/field-service/inspections-advanced Branching and conditional logic (0'00): The inspection can be configured to look and act differently based on inspection answers in real time as the technician fills it out. Versions (1'14): Select the Revise ribbon button to edit a published inspection to add new questions, remove obsolete questions...
Module 2: installation and setup
มุมมอง 12K3 ปีที่แล้ว
Online environment - Install (0'00) - Users and security roles (1'39) Mobile app - Intro to the mobile app (6'31) - Download and sign in (7'18) - Assign app to security roles (7'54) Online environment - Initial configurations (8'30) - Navigation (12'50)
Field Service Mobile (Xamarin): Use and configure
มุมมอง 8193 ปีที่แล้ว
This video is an introduction to using and configuring "Field Service Mobile," an alternative mobile app to the recommended Dynamics 365 Field Service mobile app. View the following article to compare the two mobile apps: docs.microsoft.com/dynamics365/field-service/mobile-2020-power-platform - Introduction - View and complete work orders - Edit home screen - Offline sync filters - Edit views -...
Module 8: Inspections
มุมมอง 3.6K3 ปีที่แล้ว
Module 8: Inspections
Analytics: Predictive work duration
มุมมอง 7214 ปีที่แล้ว
Analytics: Predictive work duration
Module 6: Dynamics 365 Field Service mobile app (Microsoft Power Platform)
มุมมอง 6K4 ปีที่แล้ว
Module 6: Dynamics 365 Field Service mobile app (Microsoft Power Platform)
Connected Field Service: register devices
มุมมอง 8604 ปีที่แล้ว
Connected Field Service: register devices
October 2020 Release: Dynamics 365 Field Service
มุมมอง 6K4 ปีที่แล้ว
October 2020 Release: Dynamics 365 Field Service
Disable Customer Asset validations and suggest account re-parenting
มุมมอง 1.2K4 ปีที่แล้ว
Disable Customer Asset validations and suggest account re-parenting
Resource Scheduling Optimization (RSO): allow travel outside working hours
มุมมอง 1.7K4 ปีที่แล้ว
Resource Scheduling Optimization (RSO): allow travel outside working hours
Use Power Automate for Field Service and Field Service Mobile workflows
มุมมอง 1.6K4 ปีที่แล้ว
Use Power Automate for Field Service and Field Service Mobile workflows
Asset servicing: functional location for work orders and customer assets
มุมมอง 3.8K4 ปีที่แล้ว
Asset servicing: functional location for work orders and customer assets
Work order time zones and requirement calendars
มุมมอง 4694 ปีที่แล้ว
Work order time zones and requirement calendars
Work Orders: Record log total estimated duration, first arrived on, completed on
มุมมอง 1.2K4 ปีที่แล้ว
Work Orders: Record log total estimated duration, first arrived on, completed on
Power Virtual Agent for Field Service technicians
มุมมอง 1.1K4 ปีที่แล้ว
Power Virtual Agent for Field Service technicians
Field Service mobile app (Microsoft Power Platform): Brief Overview
มุมมอง 6584 ปีที่แล้ว
Field Service mobile app (Microsoft Power Platform): Brief Overview
Field Service mobile app (Microsoft Power Platform): Customizations
มุมมอง 7904 ปีที่แล้ว
Field Service mobile app (Microsoft Power Platform): Customizations
Field Service mobile app (Microsoft Power Platform): Offline JavaScript
มุมมอง 1.8K4 ปีที่แล้ว
Field Service mobile app (Microsoft Power Platform): Offline JavaScript

ความคิดเห็น

  • @SamB-u1m
    @SamB-u1m 25 วันที่ผ่านมา

    Can you convert an estimate or quote to a work order? I want to give my customers a cost before I book a service visit.

  • @nadiaart8718
    @nadiaart8718 ปีที่แล้ว

    Huge thanks!

  • @artigujare5242
    @artigujare5242 ปีที่แล้ว

    Video is two years old and the feature is still in public preview with no date for GA.

  • @abyal3kod201
    @abyal3kod201 ปีที่แล้ว

    how can I expand the resource calendar workinghours - nonworking hours by using power automate?

  • @saurabhtalele1537
    @saurabhtalele1537 ปีที่แล้ว

    ok i cant pick date and time ? thanks for great video

  • @yatharthmudgil1859
    @yatharthmudgil1859 ปีที่แล้ว

    Geofence alert solution is not there!

  • @laggyfingers34
    @laggyfingers34 2 ปีที่แล้ว

    this needs to be updated. I don't know how you can access the 1:40 part.

  • @ratnanjaligangisetty6156
    @ratnanjaligangisetty6156 2 ปีที่แล้ว

    Hello when I try to click on the create a new booking I am getting Authorization error and MIME error.Help me solve that

    • @hamzaahmedzain8438
      @hamzaahmedzain8438 10 หลายเดือนก่อน

      Hello, Did you resolve this issue?

  • @akbar5265
    @akbar5265 2 ปีที่แล้ว

    Great demo. I added a 3d model to a customer asset but I can't see it in the mobile app. How did you manage to let the mobile user see the 3d models?

  • @InACheshireMind
    @InACheshireMind 2 ปีที่แล้ว

    Hi, I’ve found that when I’ve been added to the offline profile and clear cache and download offline records, the JavaScript resources don’t always download. Does the user have to access them in online mode first, then get added to the offline profile and download?

  • @markwittek2355
    @markwittek2355 2 ปีที่แล้ว

    Thanks! But how to debug JS? Is there any possibility? Attach to a process with Visual Studio? If yes, a short description would be nice.

  • @machellovelivelife658
    @machellovelivelife658 2 ปีที่แล้ว

    Wish there were timestamps in case there is a certain topic you want to reference later. Thanks for the video.

  • @julien8979
    @julien8979 3 ปีที่แล้ว

    Hello, thank you for the presentation where can we have the slide deck presentation?

  • @aspnerd
    @aspnerd 3 ปีที่แล้ว

    how do you connect your d365 to your iot hub? I don't have an import button

  • @JenoneC
    @JenoneC 3 ปีที่แล้ว

    Reduce background sound volume

  • @s4rd0
    @s4rd0 3 ปีที่แล้ว

    Does It works with multiline fields?

  • @PHotelDupont
    @PHotelDupont 3 ปีที่แล้ว

    Can't open the script!

  • @goodstoriesforkids
    @goodstoriesforkids 3 ปีที่แล้ว

    This is no longer needed as Inspections offers out of the box Flows now that just need to be switched on and can parse the data.

    • @goodstoriesforkids
      @goodstoriesforkids 2 ปีที่แล้ว

      @@CeresOutpost this video is no longer relevant as inspection responses can be parsed out of the box now.

    • @CeresOutpost
      @CeresOutpost 2 ปีที่แล้ว

      Where can these be found. I'm not seeing canned flows for inspections anywhere...

    • @noelleevans6171
      @noelleevans6171 2 ปีที่แล้ว

      @@CeresOutpost Find anything yet??

  • @CharanRajuCR
    @CharanRajuCR 3 ปีที่แล้ว

    Thank you for this useful video. I would like to check with you if there is any limitation on enabling number of entities (and custom entities) for offline?

  • @massmusical493
    @massmusical493 3 ปีที่แล้ว

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  • @s4rd0
    @s4rd0 3 ปีที่แล้ว

    Where can i find slide for mobile app playbook? TY

  • @s4rd0
    @s4rd0 3 ปีที่แล้ว

    Booking status control on mobile app should be base on a custom view (eg show some status heiter to resourses or to dispatchers)

  • @dallaschambers5150
    @dallaschambers5150 3 ปีที่แล้ว

    Hello, great video but I do have one question. I have noticed that some users I work with cannot turn on the new board. There toggle switch is greyed out. Have you heard about this? They can't switch over to the new one. I have not been able to find any information about this yet.

    • @vinaykumarns1
      @vinaykumarns1 3 ปีที่แล้ว

      Hey Dallas, sorry for a delayed response on this, I just discovered your question on this. We have not seen this issue for other customers. Would you mind sharing more details with me on Linkedin, 'Vinay Nalam'

  • @goodstoriesforkids
    @goodstoriesforkids 3 ปีที่แล้ว

    Other updates released later in Early Access and going live in April 2021 are 1. 'Export Response' to save inspection responses as pdf: docs.microsoft.com/en-us/dynamics365/field-service/inspections-advanced#export-inspection-responses-as-pdf 2. The ability to add inspections directly without work orders: docs.microsoft.com/en-us/dynamics365/field-service/inspections-advanced#add-inspections-to-customer-assets-without-work-orders

  • @MohitAswani
    @MohitAswani 3 ปีที่แล้ว

    Seamlessly explained. Crisp & clear. Excellent!!

  • @violatrice4219
    @violatrice4219 3 ปีที่แล้ว

    Events Talk& Prentations-00829-87845

  • @goodstoriesforkids
    @goodstoriesforkids 3 ปีที่แล้ว

    Here is the link to the documentation page : docs.microsoft.com/en-us/dynamics365/field-service/inspections and the Response parsing whitepaper can be downloaded here: aka.ms/inspections-parse

    • @gamalielcorona5179
      @gamalielcorona5179 2 ปีที่แล้ว

      Hi Neha, thanks for your video and the reference. I have just one question regarding the details you show in PowerBI for the inspection response and the survey response; I can see its JSON in your visualization, but in my environment, its base64; did you make a transformation?

  • @Makarandkeer
    @Makarandkeer 3 ปีที่แล้ว

    Resource Pool starts at 37:35

  • @aishasingh9624
    @aishasingh9624 3 ปีที่แล้ว

    Microsoft Dynamics 365 Field Service enables you to deliver onsite services to customer locations. This includes workflow automation, scheduling and powerful functions to help mobile workforce. You can connect with the customer across diverse channels and maintain a 360-degree customer view. Work order management, scheduling & optimization, asset & equipment management, inventory, parts & logistics are all parts of the powerful functionality provided by D365 Field Service. Microsoft Dynamics 365 for Field Service Implementation - www.alletec.com/field-service/

  • @JayN97
    @JayN97 4 ปีที่แล้ว

    Hello Guys, in my D365 test system is no Inspections button in the settings. Do i have to activate it before i can use it?

  • @dhanashripatil129
    @dhanashripatil129 4 ปีที่แล้ว

    Text is blurry on this video which is disappointing.

  • @الطفلالمصري-ذ1ب
    @الطفلالمصري-ذ1ب 4 ปีที่แล้ว

    What is your issue with sound ,Company as Microsoft cant interduce tutorials for its products ?????

  • @الطفلالمصري-ذ1ب
    @الطفلالمصري-ذ1ب 4 ปีที่แล้ว

    your sound its not clear and why a lot of noise ?

  • @jjpk80
    @jjpk80 4 ปีที่แล้ว

    Not clear. And English accent is also an issue. Poor video quality.

    • @iamdeepshekhar
      @iamdeepshekhar 3 ปีที่แล้ว

      Turn on the captions, content can be understood

  • @mestubbs
    @mestubbs 4 ปีที่แล้ว

    Does the audio on this bother anyone else? Listening with headphones the voice is quite metallic and shouty..

  • @arpita.rockstar
    @arpita.rockstar 4 ปีที่แล้ว

    Nice

  • @chaitanyagolla446
    @chaitanyagolla446 4 ปีที่แล้ว

    Its awesome...

  • @ayushbajaj29
    @ayushbajaj29 4 ปีที่แล้ว

    Quite informational and powerful use case of PVA

  • @WestfieldFreshAir
    @WestfieldFreshAir 4 ปีที่แล้ว

    Thought provoking for potential use cases. Thanks.

  • @jjpk80
    @jjpk80 4 ปีที่แล้ว

    Can't we add a custom constraint for RSO?

  • @hhappy
    @hhappy 4 ปีที่แล้ว

    Nice explanation, but the flow should really be using the "CDS (Current Environment)" connector.

  • @walterzimbabwe7720
    @walterzimbabwe7720 4 ปีที่แล้ว

    I came here to learn about cannabis?

  • @michaeldonthimall956
    @michaeldonthimall956 4 ปีที่แล้ว

    HI can you please give more information on 3d model and barcode how we going to import the data in system