#712

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Great customer service is the key to growing your business! Hear my tips for creating a customer service experience that keeps your clients coming back.
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Today, I cover:
(3:01) The quick backstory of our customer service nightmare in Italy
(8:28) Why you should always acknowledge and validate your customer’s feelings
(11:13) The importance of providing clear next steps to your customers
(13:17) Tips for maintaining proactive follow-ups
(15:29) How to turn a negative experience into a positive one with a “surprise and delight”
(17:35) What you should include in your customer service playbook
(21:40) Using customer feedback to grow your business
Listen in because while your marketing brings them in, exceptional service keeps them coming back, my friend!
If you’re thinking… "I love Amy and Online Marketing Made Easy,” then please Rate, Review, & Follow on Apple Podcasts! podcasts.apple...

[@monicalopezpinzonart]

25:03 what!! 🤯 I feel really curious to know which airline was it