I feel Rapido’s verification needs to be improved a lot. 80% of the time, the bike registration number doesn’t match with the registration numbers on the app. That’s a big red flag.
So u want rapido to invest on Helicopter & Ships to sustain in Ride hailing sector😂😂 And they didn't copy , they just took the idea and interpreted it in their way.
As a senior citizen sitting in the US, I am amazed by the brilliant and entrepreneurial youth of India. Of course the host of this TH-cam channel included!! What I am particularly happy about is that a business like Rapido, and hopefully others, is not blindly following the capitalistic model of the West, which is highly exploitative. Coming up with a win-win model that helps both the worker and the businessman/person in equal measure is important. Otherwise there could be social consequences. I hope other brilliant founders follow Rapido in helping the massive population of India prosper while also accumulating wealth for themselves. This way India can become a beacon of hope for the billions of poor people across the globe.
Lol, i love the way how everyone one migrates to the west seeking better opportunities and better life, get settled over there, and then preach the world how evil western hemisphere is and how good eastern countries are doing. 😂😂😂
I remember in 2019, when rapido was new to me. There was a situation where I wanted to reach home early and booking the cab/auto would cost ₹500-₹600 and required at least 1.5 hours in Bangalore traffic. Rapido, interestingly took me home in 45 mins with a charge of ₹275. The same has now been added by uber and Ola as well, so I use all of them to get the best one.
I still can't understand why this channel isn't popular. They are giving such quality content for 3-4 years now as I can remember. Don't stop guys, keep up the good work!
I'm stunned at capability of Indian startups to reinvent the wheel. It's either cab, or food delivery, or grocery delivery. Ola, Zomato, Swiggy, Uber, Tiny Owl, Zepto, Grofers. The list is long.
Reason I like and ride rapido. If u will book ola or uber in Bangalore they will not accept or come or they can cancel anytime. But when I book rapido they come on time they care for ur time and good with u. That s what I like about rapido and their partners.
Even the customer are not good. They cancelled the rides even if the rider started moving towards customer for pickup which is a lose to rider not for company or customer. Is a rider you will face many problems because the customer and the company will not lose anything but the rider loses the petrol and energy.
Because in rapido the drivers can see the price they will be getting for each ride so they only accept those ride offers which are suitable for them which does not create any confusion for them, whereas in Ola and Uber the drivers dont get to see the price before accepting the ride offer thats why they call and ask for the info and later on cancel the ride :/
@@IamRaunakDeycommercial vehicles are those yellow number plate ones, they come under a different tax system. Personal vehicles pay different taxes. Under ola/uber the taxis are commercial vehicles but the rapido Bikes are personal ones. It's a matter of time till GOI tightens the regulations and this model will become unsustainable.
@@kvineet631 actually, A handful of states have legally allowed bike taxis to run under "carriage" permit as yellow boards are not available for 2 wheelers in India under the present system , except Goa. 2 wheeler Taxis are a great mobility option in congested metro cities.
Bavish is childish not focused and attracted to every other new trend, he don't focus on one thing, i predict ola will be a big failure in near future, he ain't getting his moves right, he will be doomed in no time if he don't focus
a few things to watch for, before getting onto bikes. 1. Rapido offers Insurance for both riders and Passengers (subject to terms and conditions) , but not compensation as in the case of yellow board vehicles. 2. To make insurance claims in case of injuries / accidents , a few parameters must be met - the bike number should match with the one registered on the app. The driver should be the same person registered on the app. Also, in the case of adults (aged 15 and above), the booking name and the rider name should be the same. In many cases, we see a friend making the booking for another. In which case, "booking for someone else" option should be used and the rider name should be fed on the app.
One more thing is the cancellation of the ride is very less in rapido compared to ola/uber. It depends on ola uber driver mood whether you will reach the destination or not because they calls, asks for locations and says will come and cancels, with rapido i never experienced this driver never called me before the ride
Even the customer are not good. They cancelled the rides even if the rider started moving towards customer for pickup which is a lose to rider not for company or customer. Is a rider you will face many problems because the customer and the company will not lose anything but the rider loses the petrol and energy.
@saicharanpullela3534 Agree on this part but does not Rapido have mechanism like if ride canceled by customer they should charge the cancelation fee as I found this in Ola or Uber I guess
@@BharathkumarYadav143 If there is a cancellation fee the customer stops Booking rides which reduces the flow of booking and Average Revenue Per Person
@@BharathkumarYadav143 thats because rapido drivers are allowed to make only 2 cancellation in a day (except in cases where customer is not reachable). Whereas in Ola drive can make unlimited cancellations. He will be suspended for a period of 3 days of his cancellation rate reaches 80%. In uber, no such penalties exist as long as he maintains a customer rating of 4.75 and above. He can make any number of cancellations.
Because in rapido the drivers can see the price they will be getting for each ride so they only accept those ride offers which are suitable for them, whereas in Ola and Uber the drivers dont get to see the price before accepting the ride offer thats why they call and ask for the info and later on cancel the ride :/
Rapido is great solution as explained in the video. At its association with quick commerce will definitely boost its growth. In Bengaluru I have seen a lot of delivery partners on YULU ( Small EV vehicle) and I believe it’s a win for both YULU and other platforms like Swiggy, Zomato, Zepto and many more. I have seen some heated arguments as well between the auto drivers and Rapido. Hopefully a middle ground can be found for them.
A very interesting and informative video. Unlike other business channels , you neither jargonised too much , nor bogged down with too many stats . Please make some videos on Indias shipping industry
Actually it is fundamentally right. Think of each rapido driver as an individual business, and business survive only if its owner makes profit. Customers are served by cab drivers and not the company. So it's fundamentally right what they are up to
I believe you folks forgot to address one point which is very crucial in terms of users’s experience. After Rapido shifted to this fixed pricing model, they don’t have customer support at all. If the ride price increases they’ll do nothing, if the driver is misbehaving they’ll do nothing, if the driver took longer routes deliberately they’ll do nothing and list goes on. They might be growing in terms of drivers but their customer experience is going down the drain. This is purely from my personal and my friends’ experience.
Even the customer are not good. They cancelled the rides even if the rider started moving towards customer for pickup which is a lose to rider not for company or customer. Is a rider you will face many problems because the customer and the company will not lose anything but the rider loses the petrol and energy.
I like how they are focussing more on the captain's side, since this has clearly worked out for them. But yes, just like many comments I see here, security/background check of their captain is something that has be dealt with more scrutiny.
Take care of your employees and they do the rest... Interesting... But as mentioned in the video what is going to happen when it becomes saturated.. We will have to wait and watch
Ola will fail .. My scooter has been out of service for two months after the recovery van took it away. Whenever I call customer care, the representatives speak to me arrogantly. I understand that machines can have issues, but the way I’ve been treated is unacceptable. There seems to be no way to escalate my complaint to a higher authority. This is my protest-I'm sharing my experience here
As a student pursuing btech, i booked rapido bike in early morning when there is a govt exam for me . not only the driver will drop to my destination fast, he will share some of his current situations and that gives some experience of real life. main thing is that you will reach the destination with less fare and fast.
When Rapido was introduced for the first time, I wasn't very happy with the company as the captains often cancelled the rides. Now this was in Coimbatore and I was also very much hesitant to use the application again due to safety concerns. Once I was riding with a captain who must be 60 years old and he couldn't help but crash into a pothole since it was a night. I reported to Rapido and I believe that they took action. However, I have become incredible for the application now as it is the Go-to app for my daily commute. Although I am still afraid of getting into an accident (Rapido captains are usually rash drivers) it is cheap and affordable and hey it has insurance (I hope I can claim it tho)
I think rapido got success just because people were fed up of ola and Uber. As a user myself all i wanted is to try a new app. Just to see what they can provide. Thought something will be different. That's it. But it's the same. If someone brings a good experience with the overall ride quality. These companies will shut immediately. I'm just using it sometimes because chala h toh yahi chala lo bas. Ye sab koun dekhte rahega.
Being a person with disability have taken a lot of Rapido rights from captains and it has been a good experience and there are so many instances where rapid riders behaved very weird, and in specifically in Coimbatore, we cannot trust them as a rash driving and asking for extra money also using drugs or similar stuffs
I think rapido needs to pivot now to dealing with customer support. They captured the drivers, and no need to recall anything they did or go back on their promises, but they need to implement stricter background checks, guarenteed price, updated driver info(many times the registration, bike model etc are wrong) And grievance support
I think one of the main that Rapido cracked the market was ola and uber charges a lot of money and also sometimes the money the ask they ask for isn't worth of they do( i have been ola/uber every now and then) and difference between rapido and ola/uber less money, less inconvenience to the customers that helped them to create and loyal customer base and as well as loyal driver base.
10:46 i am Rapido driver in Coimbatore for 2 years now, Rapido is taking 30% commission from drivers for every ride not 15% and they are charging Rs. 4.50 on day time and Rs.6.50 per Kilometer for night ride.. not anywhere near Rs. 8.. check your facts correct!
I used to drive in Bangalore for Rapido... here we have 2 options - commission on every ride or opt for a subscription model - i think 39 rupees a day. If you opt for the first option, then the deduction comes to 23% (that's 23 rupees for every 100 we make). 18% commission and 5% deducted for GST. If you opt for the subscription model, they only the 5% deduction for GST is made.
@@sakbhu001 I believe you should have also know about 0 commission plan. The subscription didn't provide incentives for any plan. And also gets deducted the GST on every ride.
I'm regular users of bike taxi and what in my experience captains are more happy with uber as compared to Rapido as rapido charge 15-20% commission where uber charge just 5%
I'm not sure what can go wrong with Rapido, but i noticed the trend of frequent hikes in the cost of each ride in rapido here in Chennai Even Uber bikes are much more competitive compared to Rapido So i think competition with Uber/Ola bikes & steady rise in cost per ride for the user will be a challenge
According to me it's healthy for the captains of the rapido to just pay the fixed amount but it might not sound for the company in the long run. If the company is willing to grow in this industry they have to create a balance . On the other side as the company is diversifying itself in quick commerce like zepto and partnering with zomato & swiggy will surely boost the company's revenue in near future.
In order to run a company you need employees. The main employees are Riders or Captains. They are not happy with Rapido. Charging 30% commission and 5- 18% GST, platform fee on every ride will know the pain of riders if you were been into such situations
One more thing Rapidos auto services are better, reliable, cheaper than uber or ola. More importantly has lesser cancellations but pain is finding autowalas since it sometimes doesn’t find autos for a long time within the budget. Rapido needs to balance money and time. Also, safety is crucial.
Rapido and all other bike taxi Asking extra money each time 4 to 5 times extra each ride, when in emergency 😢😢 so sad to see companies are not paying attention.
The problem which I face while booking rapido bikes is that the captains specially at odd hours always ask for extra money. They try to took advantage of the odd hours and unavailability of any alternatives which I feel should be paid attention to by the company
Biggest reason not mentioned in video for bike taxi progress in india Availability of Cheap educated youth who don't have employment mostly engineering graduate and they prefer riding bike for survival while normal auto driver earns bigger than them But it doesn't suit an engineering graduate to ride auto So they prefer bike taxi at lower profit but saving honour in society n relatives
Rapido has big problems in Bengaluru, 1.)The rapido bike riders don't have a good ISI marked helmet which are safe for the passengers 2.)Usually the rapido scooty drivers keep the helmet on the scooty's floor making it dirty for the passenger 3.)The riders don't get a mobile holder from rapido making it dangerous for passengers and their lives while peeping the google maps from their pockets 4.) Rapido greedily charges 30% from the riders and many times riders cancel the ride and ask passengers to pay offline 5.)The bike riders who work honestly with rapido do not earn much and have less left for petrol and maintenance charges. 6.)Personally I have only seen rapido bike drivers either in very bad/shabby condition and have good experience or a newbie putting his and passenger's life on the risk.
Also the rider wants to save commission for the hard work since the commission percentage was 25-30. How ever the right decision is in rider hand to accept as they have to think how much gonna Rapido is paying me for the kms i drive. Moreover if you purchase a product I need to pay GST. But why the rider should pay GST on ever ride. Basically the fare deducted 30% commission, 5% GST and platform fee. Finally how much do you think the rider will paid by Rapido. That's why riders are asking to pay in cash. Its not about to avoid tax and commission because they are not getting paid enough for the actual work done by them for customers. Before coming to conclusions know some real fats.
Rapido provides bikes and cars quicker but I feel in uber bikes you can get cheaper bike rides and in rapido you can get cheaper cabs. I use these both apps regularly as a student in Delhi. These big corporations fight for monopoly we should prioritise personal benefit and go where it's cheap as we know these companies avoid taxes by showing loss. And we the middle class and upper middle class pay the most tax. Don't be loyal to a corporation ever.
If rapido can negotiate with Automobile companies on vehicles , Services , Insurance, Buyback of old vehicles, Retrofitment etc Rapido will will change the face of Mobility Business
Overall volume of the video should be increased or the presenter should speak little louder.... To hear it clear we increase the volume above 80-90% then some ads or call comes and it's to loud to hear them hence spoiling the overall interest of watching ur videos... Do consider the feedback
Considering how many women were assaulted by Rapido drivers, I’d never ever ride one. It’s so tragic just how many services that facilitate life are forbidden to women just because of their gender.
Rapido has its own mountain of issues. Actually ir is extremely difficult to run anything honestly in India. My experience with rapido cabs has not been good. Their drivers cancel the most out of all the apps, and harass customers by saying they are coming to pick up but they don't move. Also, they always show the car model as swift dzire but something else shows up like an alto.
I live in bangalore & moslty travel 2-3 days a week for office. Below are the reason I book auto/cab in rapido instead of uber & ola. 1. Cost & quick booking Rapido have low price compare to uber & ola. Uber price some time near to rapido but ola is worst company in cab booking. Ola have very negative review, safety concern & very very high price (looks like some eng run random price generator to show the current price ). I even think that CEO of ola should shut it down & let the ola & rapido take care of cab booking service. Its look like Ola didn't even try to compete with others. When I book the cab in morning 9-10 mostly, I see uber & ola driver (cab/auto/2 wheeler) never accept the ride request(very long waiting time), while in case of rapido, it is like out of 10 rides, 8-9 time my ride is book. (peak time) Uber - out of 10 rides, 6-7 time my ride is book. (peak time) ola - out of 10 rides, 4-5 time my ride is book. (peak time) Keep doing great rapido.
Rapido and other bike riding app drivers have a very hard hit on their bike performance. Most of the times their bikes are in service or some repair work. Just think about what happens if you ride your vehicle continuous in traffic conditions.
There won't be problem unless they try to increase the profit by decreasing their captain's profit or while the captain's profit becomes standstill and his expenses increase due to inflation
Rapido is just enjoying the honeymoon phase like any other aggregator. The flat fee model from drivers is not a sustainable model in the medium or long term. Secondly, their driver verification model is virtually nothing. It takes just one scoundrel captain to bring the brand crashing down. Security is a very high requirement and without that, it will always be on edge.
As far as bengaluru is concerned, I use cabs regularly to and from south benngaluru. Rapido drivers in general have poor condition cars and are rude. The customer care is poor. I understand cost cutting but it feels relatively less safe compared to ola and uber
Rapido customer ka dyan rakhti he lekin unke drivers ko bahut hi kam pesa deti he like 9 -10 ganete kam karne ke bad hi petrol ka cost nikal ke 500 rupiye hi hath me aayega or usme bhi har month bike ka jo sevice maintanence aata he vo alag sab se best porter he rapido apne driver par bahut commission laga ke chutiya katata he😢
I dont know what would happen to the life of these bikes given the number of kilometers these rapido captains clock everyday..i mean the frequent maintenance..also,the amount of traffic on the roads in large cities makes life tougher for the captains and on top of that the way the smart phone gets used nonstop,chances are their entry level phones would have to be replaced every year..if you deduct all these costs and may be traffic chalans etc,i dont know how much money they get to keep at the end of the year.. I am an early adopter of ride hailing amd most of the times the drivers complain about wear and tear of the vehicle..so they ask us to cancel the ride on the app and take us to the destination so that they can avoid paying the commission and keep those extra bucks.. There have also been occasions when the captain of the auto cancels the ride and doesn't even inform us..this happens more with their autos not so much with their bikes..and this happened when I had to catch a train.. Your video looks more like a promo for rapido but it's not all that rosy..the fact that there's hardly any competitor makes rapidos captains stick to rapido But i agree that they have ensured that captains retain a little bit more of their earnings which is good Rapido calling itself a software provider is basically to circumvent the law and if the state takes any action,it will be on the captains and not the company directly
Rapidos one guy was harassing me because his petrol was finished in the middle of the road and petrol pump was to far from my home. So , he asked 300 rs instead of 100rs bill . When i denied he was calling his local friends to beat me. and was abusing very badly. I was not able record video but i did the voice recording of the guy.
I feel Rapido’s verification needs to be improved a lot. 80% of the time, the bike registration number doesn’t match with the registration numbers on the app. That’s a big red flag.
Bhai it's India.. something which NTA failed you are expecting with commercial company with some most crowd of literacy challenged people
True
80% seems a lot higher. As I ride a rapido daily and mightve faced it like less than 5%
@@suplexcity2714 I do disagree with the 80% in my personal experience it has been like 50%
That's a case with Ola and Uber as well, I have observed here in Hyderabad.
Very informative. Indian companies should try to solve our own problems, rather than copying western concepts 👏
Go tell OLA lol, not only did the copy Western companies they just bought a small western startup and renamed their scooter
Bhavish agarwal not only copying company also trying to mock like elony muskyy 😂😂😂
Those are not western concepts, mostly also Indians work there so technically they copied our own idea just in different country
So u want rapido to invest on Helicopter & Ships to sustain in Ride hailing sector😂😂
And they didn't copy , they just took the idea and interpreted it in their way.
As a senior citizen sitting in the US, I am amazed by the brilliant and entrepreneurial youth of India. Of course the host of this TH-cam channel included!! What I am particularly happy about is that a business like Rapido, and hopefully others, is not blindly following the capitalistic model of the West, which is highly exploitative. Coming up with a win-win model that helps both the worker and the businessman/person in equal measure is important. Otherwise there could be social consequences. I hope other brilliant founders follow Rapido in helping the massive population of India prosper while also accumulating wealth for themselves. This way India can become a beacon of hope for the billions of poor people across the globe.
thank you sir have you visited india ?
@@leastgaming9823 God willing!
Lol, i love the way how everyone one migrates to the west seeking better opportunities and better life, get settled over there, and then preach the world how evil western hemisphere is and how good eastern countries are doing.
😂😂😂
@@WhoAmI_4386 Yes timing is everything. If one collapses 4 decades into a point in time, you would be correct.
0:54 🎉🎉🎉🎉🎉 0:58 🎉🎉🎉🎉 0:58 🎉😂🎉 0:58
I remember in 2019, when rapido was new to me. There was a situation where I wanted to reach home early and booking the cab/auto would cost ₹500-₹600 and required at least 1.5 hours in Bangalore traffic. Rapido, interestingly took me home in 45 mins with a charge of ₹275. The same has now been added by uber and Ola as well, so I use all of them to get the best one.
I paid ₹91 for 400 meters in 2019 for CNG wagon R
I use rapido and some time blusmart
I still can't understand why this channel isn't popular. They are giving such quality content for 3-4 years now as I can remember. Don't stop guys, keep up the good work!
Agreed
Because most of the indian follow chapris😂
Kyuki ye english me video bnate h
Ab almost 1 million hogaye ab kya 10 million subscriber chahiye kya popular bolne ke liye. Infotainment ke niche me enough number he.
Like it share . It heps it grow
For someone who moved back to India to a strange city with no vehicle, rapido is absolutely godsent.
Rapido is amazing, they have a beautiful sustainable business model 🔥
I'm stunned at capability of Indian startups to reinvent the wheel. It's either cab, or food delivery, or grocery delivery. Ola, Zomato, Swiggy, Uber, Tiny Owl, Zepto, Grofers. The list is long.
@MrXperx Uber is an American company.
@@Marco-nf6qm Yeah, it operates on India. That's why I mentioned it.
They didn't reinvent wheel, they just took the wheel and attached to a different car
So? It solves a problem
The biggest hurdle infront of Rapido atleast in Bangalore are the autorickshaw drivers. They heckle the riders and the 'pilots' almost every day.
Reason I like and ride rapido. If u will book ola or uber in Bangalore they will not accept or come or they can cancel anytime. But when I book rapido they come on time they care for ur time and good with u. That s what I like about rapido and their partners.
Even the customer are not good. They cancelled the rides even if the rider started moving towards customer for pickup which is a lose to rider not for company or customer. Is a rider you will face many problems because the customer and the company will not lose anything but the rider loses the petrol and energy.
Because in rapido the drivers can see the price they will be getting for each ride so they only accept those ride offers which are suitable for them which does not create any confusion for them, whereas in Ola and Uber the drivers dont get to see the price before accepting the ride offer thats why they call and ask for the info and later on cancel the ride :/
Biggest Flaw of the research: Rapido bypassed Government of India taxes by engaging non commercial vehicles.
how?
@@IamRaunakDeycommercial vehicles are those yellow number plate ones, they come under a different tax system. Personal vehicles pay different taxes. Under ola/uber the taxis are commercial vehicles but the rapido Bikes are personal ones. It's a matter of time till GOI tightens the regulations and this model will become unsustainable.
Personal Bikes are taxed at 28% which is a slab for Luxury Items. The greedy government wants more taxes for roads with potholes.
@@kvineet631 actually, A handful of states have legally allowed bike taxis to run under "carriage" permit as yellow boards are not available for 2 wheelers in India under the present system , except Goa. 2 wheeler Taxis are a great mobility option in congested metro cities.
I can bet on any founder competing against bhavish
Bavish is childish not focused and attracted to every other new trend, he don't focus on one thing, i predict ola will be a big failure in near future, he ain't getting his moves right, he will be doomed in no time if he don't focus
I apply@@GadgetNest-z4z
@@GadgetNest-z4z ola will not fail instead Ola has already failed and bit by bit his every gimmick will come shattering down
Bhavesh is only lucky to get funding and nothing else
Ola is now a listed company, Bhavish will be out of the company soon.
a few things to watch for, before getting onto bikes.
1. Rapido offers Insurance for both riders and Passengers (subject to terms and conditions) , but not compensation as in the case of yellow board vehicles.
2. To make insurance claims in case of injuries / accidents , a few parameters must be met - the bike number should match with the one registered on the app. The driver should be the same person registered on the app. Also, in the case of adults (aged 15 and above), the booking name and the rider name should be the same. In many cases, we see a friend making the booking for another. In which case, "booking for someone else" option should be used and the rider name should be fed on the app.
Due to licensing issues, they no longer operate their two-wheeler business in Mumbai since January 2023. Any reason you didn’t mention?
Interesting !!
Saw the same thing in Pune when i went there for industrial visit
One more thing is the cancellation of the ride is very less in rapido compared to ola/uber. It depends on ola uber driver mood whether you will reach the destination or not because they calls, asks for locations and says will come and cancels, with rapido i never experienced this driver never called me before the ride
Even the customer are not good. They cancelled the rides even if the rider started moving towards customer for pickup which is a lose to rider not for company or customer. Is a rider you will face many problems because the customer and the company will not lose anything but the rider loses the petrol and energy.
@saicharanpullela3534 Agree on this part but does not Rapido have mechanism like if ride canceled by customer they should charge the cancelation fee as I found this in Ola or Uber I guess
@@BharathkumarYadav143
If there is a cancellation fee the customer stops Booking rides which reduces the flow of booking and Average Revenue Per Person
@@BharathkumarYadav143 thats because rapido drivers are allowed to make only 2 cancellation in a day (except in cases where customer is not reachable). Whereas in Ola drive can make unlimited cancellations. He will be suspended for a period of 3 days of his cancellation rate reaches 80%. In uber, no such penalties exist as long as he maintains a customer rating of 4.75 and above. He can make any number of cancellations.
Because in rapido the drivers can see the price they will be getting for each ride so they only accept those ride offers which are suitable for them, whereas in Ola and Uber the drivers dont get to see the price before accepting the ride offer thats why they call and ask for the info and later on cancel the ride :/
Income is wrong because of petrol charges and Sometimes maps doesn't know roads are bad due to that bike maintenance is also high.
they realize this and are transitioning to EVs
Liked the thumbnail 💯
They call them captains because they don't want to provide employee benefits
Rapido is great solution as explained in the video. At its association with quick commerce will definitely boost its growth.
In Bengaluru I have seen a lot of delivery partners on YULU ( Small EV vehicle) and I believe it’s a win for both YULU and other platforms like Swiggy, Zomato, Zepto and many more.
I have seen some heated arguments as well between the auto drivers and Rapido. Hopefully a middle ground can be found for them.
A very interesting and informative video. Unlike other business channels , you neither jargonised too much , nor bogged down with too many stats .
Please make some videos on Indias shipping industry
But do you believe those are actually facts ?? Or simply believing what he says.
Actually it is fundamentally right. Think of each rapido driver as an individual business, and business survive only if its owner makes profit. Customers are served by cab drivers and not the company. So it's fundamentally right what they are up to
They are excellent , honest, very active and quick problem solving .
Absolutely Beautiful video! so many notes to be taken from this video! Its like a mini masterclass on entrepreneurship!!
The thing is you should be able to understand the actual facts rather than simply listening to what he says.
@@Charanpullela Agreed! But, how would you validate what's true and what's an opinion? would love to know that.
Great to see Swami Ji's photo in background.
Great video as always 🔥🔥
I think it is very unique and different way to approach to connect the drivers with customer 😊
Since the previous year I have only been using Rapido. The vehicles are new, drivers are young.. Doesn't cost you a bomb
They changed the lives of people
This is called constructive capitalism
Sab ka sath sabka vikas
This is real socialism
This is the talent of IITs
I believe you folks forgot to address one point which is very crucial in terms of users’s experience. After Rapido shifted to this fixed pricing model, they don’t have customer support at all. If the ride price increases they’ll do nothing, if the driver is misbehaving they’ll do nothing, if the driver took longer routes deliberately they’ll do nothing and list goes on. They might be growing in terms of drivers but their customer experience is going down the drain.
This is purely from my personal and my friends’ experience.
Even the customer are not good. They cancelled the rides even if the rider started moving towards customer for pickup which is a lose to rider not for company or customer. Is a rider you will face many problems because the customer and the company will not lose anything but the rider loses the petrol and energy.
How about the white number plates for bike taxi? Isnt it supposed to be yellow? How did Rapido faced this challenge?
I like how they are focussing more on the captain's side, since this has clearly worked out for them. But yes, just like many comments I see here, security/background check of their captain is something that has be dealt with more scrutiny.
That quote from Vivekanand 😍
Very informative & good analysis
Take care of your employees and they do the rest... Interesting... But as mentioned in the video what is going to happen when it becomes saturated.. We will have to wait and watch
Ola will fail .. My scooter has been out of service for two months after the recovery van took it away. Whenever I call customer care, the representatives speak to me arrogantly. I understand that machines can have issues, but the way I’ve been treated is unacceptable. There seems to be no way to escalate my complaint to a higher authority. This is my protest-I'm sharing my experience here
As a student pursuing btech, i booked rapido bike in early morning when there is a govt exam for me . not only the driver will drop to my destination fast, he will share some of his current situations and that gives some experience of real life. main thing is that you will reach the destination with less fare and fast.
very good video you deserve more views!
Good example of a Blue Ocean strategy
When Rapido was introduced for the first time, I wasn't very happy with the company as the captains often cancelled the rides. Now this was in Coimbatore and I was also very much hesitant to use the application again due to safety concerns. Once I was riding with a captain who must be 60 years old and he couldn't help but crash into a pothole since it was a night. I reported to Rapido and I believe that they took action. However, I have become incredible for the application now as it is the Go-to app for my daily commute. Although I am still afraid of getting into an accident (Rapido captains are usually rash drivers) it is cheap and affordable and hey it has insurance (I hope I can claim it tho)
I think rapido got success just because people were fed up of ola and Uber. As a user myself all i wanted is to try a new app. Just to see what they can provide. Thought something will be different. That's it. But it's the same. If someone brings a good experience with the overall ride quality. These companies will shut immediately. I'm just using it sometimes because chala h toh yahi chala lo bas. Ye sab koun dekhte rahega.
Aravind Sanka, alumni of IIT Bhubaneswar
Being a person with disability have taken a lot of Rapido rights from captains and it has been a good experience and there are so many instances where rapid riders behaved very weird, and in specifically in Coimbatore, we cannot trust them as a rash driving and asking for extra money also using drugs or similar stuffs
I think rapido needs to pivot now to dealing with customer support. They captured the drivers, and no need to recall anything they did or go back on their promises, but they need to implement stricter background checks, guarenteed price, updated driver info(many times the registration, bike model etc are wrong) And grievance support
I think one of the main that Rapido cracked the market was ola and uber charges a lot of money and also sometimes the money the ask they ask for isn't worth of they do( i have been ola/uber every now and then) and difference between rapido and ola/uber less money, less inconvenience to the customers that helped them to create and loyal customer base and as well as loyal driver base.
10:46 i am Rapido driver in Coimbatore for 2 years now, Rapido is taking 30% commission from drivers for every ride not 15% and they are charging Rs. 4.50 on day time and Rs.6.50 per Kilometer for night ride.. not anywhere near Rs. 8.. check your facts correct!
He is just making for views and money. Don't bother about him. He might not know the facts as he not a rider once. 😅😂
I used to drive in Bangalore for Rapido... here we have 2 options - commission on every ride or opt for a subscription model - i think 39 rupees a day. If you opt for the first option, then the deduction comes to 23% (that's 23 rupees for every 100 we make). 18% commission and 5% deducted for GST. If you opt for the subscription model, they only the 5% deduction for GST is made.
@@sakbhu001
Did you say subscription is better than normal??
@@Charanpullela I guess so. I stopped driving for rapido before the subscription model was introduced and never really came back to rapido...
@@sakbhu001
I believe you should have also know about 0 commission plan. The subscription didn't provide incentives for any plan. And also gets deducted the GST on every ride.
Very informative and well researched video
Seeing Ola fail is so satisfying. Bhavish acts like he is Elon Musk and is so cocky for no reason.
Very informative and good case study.
Superb episode!
I'm regular users of bike taxi and what in my experience captains are more happy with uber as compared to Rapido as rapido charge 15-20% commission where uber charge just 5%
good video. nice presentation.
I added 300 rs In my rapido wallet and now I can't use it to book any ride
And their is no option to transfer it from the wallet
Uber is far better
Rapido rentals should also be properly implemented
It is also a great move
I'm not sure what can go wrong with Rapido, but i noticed the trend of frequent hikes in the cost of each ride in rapido here in Chennai
Even Uber bikes are much more competitive compared to Rapido
So i think competition with Uber/Ola bikes & steady rise in cost per ride for the user will be a challenge
I love rapidos customer service, their bike riders are way more professional than ola/uber
I agree 👍🏼
According to me it's healthy for the captains of the rapido to just pay the fixed amount but it might not sound for the company in the long run. If the company is willing to grow in this industry they have to create a balance . On the other side as the company is diversifying itself in quick commerce like zepto and partnering with zomato & swiggy will surely boost the company's revenue in near future.
In order to run a company you need employees. The main employees are Riders or Captains. They are not happy with Rapido. Charging 30% commission and 5- 18% GST, platform fee on every ride will know the pain of riders if you were been into such situations
These companies never focussed on profits, their only target was to increase their valuation.And they will never be profitable in india.
One more thing Rapidos auto services are better, reliable, cheaper than uber or ola. More importantly has lesser cancellations but pain is finding autowalas since it sometimes doesn’t find autos for a long time within the budget. Rapido needs to balance money and time. Also, safety is crucial.
Red flag with rapido is drivers get customer's personal mobile numbers unlike uber where call goes through Uber number
Great video !
Rapido and all other bike taxi Asking extra money each time 4 to 5 times extra each ride, when in emergency 😢😢 so sad to see companies are not paying attention.
The problem which I face while booking rapido bikes is that the captains specially at odd hours always ask for extra money. They try to took advantage of the odd hours and unavailability of any alternatives which I feel should be paid attention to by the company
Absolutely agree, Rapido is far better than ola and uber. I always book via Rapido, because ola and uber drivers always cancel the rides
Biggest reason not mentioned in video for bike taxi progress in india
Availability of Cheap educated youth who don't have employment mostly engineering graduate and they prefer riding bike for survival while normal auto driver earns bigger than them
But it doesn't suit an engineering graduate to ride auto
So they prefer bike taxi at lower profit but saving honour in society n relatives
Rapido is beating with inflating prices on customers and attracting the drivers.
Rapido has big problems in Bengaluru,
1.)The rapido bike riders don't have a good ISI marked helmet which are safe for the passengers
2.)Usually the rapido scooty drivers keep the helmet on the scooty's floor making it dirty for the passenger
3.)The riders don't get a mobile holder from rapido making it dangerous for passengers and their lives while peeping the google maps from their pockets
4.) Rapido greedily charges 30% from the riders and many times riders cancel the ride and ask passengers to pay offline
5.)The bike riders who work honestly with rapido do not earn much and have less left for petrol and maintenance charges.
6.)Personally I have only seen rapido bike drivers either in very bad/shabby condition and have good experience or a newbie putting his and passenger's life on the risk.
I don't think they do instant payment. I booked one from Kolkata Airport and he wanted me to pay in cash only when I wanted to pay online.
Underdeveloped cities has these issue l. People prefer cash to save on tax and sometimes people don't have habbit of saving.
Also the rider wants to save commission for the hard work since the commission percentage was 25-30. How ever the right decision is in rider hand to accept as they have to think how much gonna Rapido is paying me for the kms i drive. Moreover if you purchase a product I need to pay GST. But why the rider should pay GST on ever ride. Basically the fare deducted 30% commission, 5% GST and platform fee. Finally how much do you think the rider will paid by Rapido. That's why riders are asking to pay in cash. Its not about to avoid tax and commission because they are not getting paid enough for the actual work done by them for customers. Before coming to conclusions know some real fats.
I love rapido..but it doesn’t do bike taxi in Mumbai anymore 😢
In Maharashtra bike ola /rapido got banned still people using SRide thats juggad done by Indians .🎊💰💯😍
in 2:50 what u mentioned is not entirely correct..
Rapido provides bikes and cars quicker but I feel in uber bikes you can get cheaper bike rides and in rapido you can get cheaper cabs. I use these both apps regularly as a student in Delhi. These big corporations fight for monopoly we should prioritise personal benefit and go where it's cheap as we know these companies avoid taxes by showing loss. And we the middle class and upper middle class pay the most tax. Don't be loyal to a corporation ever.
Also now you get ads of the app so its a small chunk of their revenue too
" Take care of your workers and workers will take care of the customers". read this once. Maybe Rapido mgmt read this too.
I ride rapido daily and I did notice that the drivers prefer rapido over Uber
It's the same thing ola did initially, trapping driver I mean captains.
If rapido can negotiate with Automobile companies on vehicles , Services , Insurance, Buyback of old vehicles, Retrofitment etc Rapido will will change the face of Mobility Business
This will be the case they partnered with Zypp electric and Gogoro
I think rapido is the only company in this space having good customer support.
Overall volume of the video should be increased or the presenter should speak little louder.... To hear it clear we increase the volume above 80-90% then some ads or call comes and it's to loud to hear them hence spoiling the overall interest of watching ur videos... Do consider the feedback
kolkata belongs from Tier 1 city of India much ahed from the begining.
Considering how many women were assaulted by Rapido drivers, I’d never ever ride one. It’s so tragic just how many services that facilitate life are forbidden to women just because of their gender.
Rapido has its own mountain of issues. Actually ir is extremely difficult to run anything honestly in India.
My experience with rapido cabs has not been good. Their drivers cancel the most out of all the apps, and harass customers by saying they are coming to pick up but they don't move. Also, they always show the car model as swift dzire but something else shows up like an alto.
I live in bangalore & moslty travel 2-3 days a week for office. Below are the reason I book auto/cab in rapido instead of uber & ola.
1. Cost & quick booking
Rapido have low price compare to uber & ola. Uber price some time near to rapido but ola is worst company in cab booking. Ola have very negative review, safety concern & very very high price (looks like some eng run random price generator to show the current price ). I even think that CEO of ola should shut it down & let the ola & rapido take care of cab booking service. Its look like Ola didn't even try to compete with others.
When I book the cab in morning 9-10 mostly, I see uber & ola driver (cab/auto/2 wheeler) never accept the ride request(very long waiting time), while in case of rapido, it is like out of 10 rides, 8-9 time my ride is book. (peak time)
Uber - out of 10 rides, 6-7 time my ride is book. (peak time)
ola - out of 10 rides, 4-5 time my ride is book. (peak time)
Keep doing great rapido.
Rapido and other bike riding app drivers have a very hard hit on their bike performance. Most of the times their bikes are in service or some repair work. Just think about what happens if you ride your vehicle continuous in traffic conditions.
The other day I booked same auto on uber ola and rapid all at once they guy had different names on different platforms
There won't be problem unless they try to increase the profit by decreasing their captain's profit or while the captain's profit becomes standstill and his expenses increase due to inflation
I hate one thing about rapido is that the drivers ask extra money after the ride
Some tried their best to stop Rapido too.
Hey buddy sharing piece of advice work more on your editing team.. if youre making a video lenght 20 min it should not get bored good luck
Rapido is just enjoying the honeymoon phase like any other aggregator. The flat fee model from drivers is not a sustainable model in the medium or long term. Secondly, their driver verification model is virtually nothing. It takes just one scoundrel captain to bring the brand crashing down. Security is a very high requirement and without that, it will always be on edge.
As far as bengaluru is concerned, I use cabs regularly to and from south benngaluru. Rapido drivers in general have poor condition cars and are rude. The customer care is poor. I understand cost cutting but it feels relatively less safe compared to ola and uber
Rapido customer ka dyan rakhti he lekin unke drivers ko bahut hi kam pesa deti he like 9 -10 ganete kam karne ke bad hi petrol ka cost nikal ke 500 rupiye hi hath me aayega or usme bhi har month bike ka jo sevice maintanence aata he vo alag sab se best porter he rapido apne driver par bahut commission laga ke chutiya katata he😢
Fake rapido also collecting commission 18% its 15rs😢&
Uber n ola not taking commission😊
I dont know what would happen to the life of these bikes given the number of kilometers these rapido captains clock everyday..i mean the frequent maintenance..also,the amount of traffic on the roads in large cities makes life tougher for the captains and on top of that the way the smart phone gets used nonstop,chances are their entry level phones would have to be replaced every year..if you deduct all these costs and may be traffic chalans etc,i dont know how much money they get to keep at the end of the year..
I am an early adopter of ride hailing amd most of the times the drivers complain about wear and tear of the vehicle..so they ask us to cancel the ride on the app and take us to the destination so that they can avoid paying the commission and keep those extra bucks..
There have also been occasions when the captain of the auto cancels the ride and doesn't even inform us..this happens more with their autos not so much with their bikes..and this happened when I had to catch a train..
Your video looks more like a promo for rapido but it's not all that rosy..the fact that there's hardly any competitor makes rapidos captains stick to rapido
But i agree that they have ensured that captains retain a little bit more of their earnings which is good
Rapido calling itself a software provider is basically to circumvent the law and if the state takes any action,it will be on the captains and not the company directly
महाराष्ट्र जहाँ एक रिक्शावाला CM बनके बैठा है बाइक टैक्सी के ऐसे नियम बनाए गए है कि कोई भी कंपनी सेवा नही दे रही.यहाँ के निवासी वंचित हो गए है
Brilliant
Yee great
Kuch phone based business v ajaye to Ghar baithe ek chota income phone se kamaye
for bike taxis rapido is best.
using a car or auto taxis from rapido is a headache
Rapidos one guy was harassing me because his petrol was finished in the middle of the road and petrol pump was to far from my home. So , he asked 300 rs instead of 100rs bill . When i denied he was calling his local friends to beat me. and was abusing very badly. I was not able record video but i did the voice recording of the guy.
Where it happened?
Raise a complaint na!
I recently used Rapid Car for airport it charged me 309Rs whereas Ola Uber showed 750Rs