I am one of the ones that complained that the Rexton BiCore were absolute horrible, the sound amplification for EVERYTHING around me was terrible, I was not able to understand group conversations, restaurants or God forbid outdoors. I sincerely hate those. I then found the Signia Charge & Go 7-IX, and OMG…. what a difference! The Signia 7-IX are simply the best, it resolved all of the issues I experienced with the Rexton and beyond. I am very happy to hear the Reach are the same as the 7-IX, and if true…..let me tell you, they will then be considered the best just as the 7-IX. The one thing that you haven’t mentioned which is big for me, is that the Signia 7-IX gives you the opportunity to answer phone calls and talk without having to have the cellphone right by your mouth; I can now answer calls and have the cellphone elsewhere. I hope that all the new Reach user have the same very happy experience I have with the Signia 7-IX.
This is great news! I'm one of those guys who wrote you about the bluetooth connectivity issues with my BiCores. I hope they're really fixed them! The additional new features you described sound great too. I've got 3 more weeks left in my 6-month return policy. I'm definitely gonna switch out my BiCored for these Reach's.
You are so much better than Cliff. No ego, just good info from you. I've an old pair of KS7's I like, and thinking of getting the Reach. Had the Philips but the BT was terrible on them & I preferred the sound of the old Rextons. I returned the Philips.
Yes! I much prefer the Hearing Club videos. He is knowledgeable and trustworthy and fun to watch. I’ve got an appointment to try out the Rextons next month and to return the 9040s I have now.
Yes! I much prefer the Hearing Club videos. He is knowledgeable and trustworthy and fun to watch. I’ve got an appointment to try out the Rextons next month and to return the 9040s I have now.
Super stoked I found this video!! I literally just bought a pair of Reach about 3 hours ago. Can’t wait to receive them next week. I’m coming off a 5 year old pair of Signia Pure Charge and Go.
Yesterday i had a hearing test at Costco. I was considering the Rexton Reach but the employee was trying to guide me to the Phillips. It was quite obvious the employee was quite biased and favored the Phillips. I have decided to go back next week and demo the Rexton's. After watching this video I'm town between the Rexton and Phillips. This was a very nice video that was very informative. Best Duane
That’s great to hear Duane, and good luck, it really is a tough choice. I haven’t had any issues with the Rexton reach hearing aids since they’ve been released. I would definitely try “demo” both brands and see which sounds better to you
@@HearingClub Well today I went back to Costco and went with the Rexton. My hearing will present some difficulty in adjusting the hearing aids. I was told that I have what's called the 'cookie bite' which I understand presents a challenge for the Costco Hearing Dept. and for me. I'm hoping there will be some positive results. Thanks for the informative video! Best Duane
@@HearingClub It seems like you are finding that the Reach is more reliable than the Bi-Cores. I am curious if you are still excited about them hearing in noise as this is a big issue for me.
I bought mine about a 2 month ago, I called cosco asking about the new reach because I was having issues with the ones I bought ,and they said that maybe I just needed to get them programmed again that this new reach haven’t been in the market that long that ,all hearing aids have the same issues that if I changed them and didn’t like them I couldn’t not go back to the bicore because they are getting ready to discontinue.
i have no idea, i really don't. The hearing aids have the capability but we don't have access to it, that is the ONLY difference between costco aids and others. I still don't know why. But i can tell you the tinnitus masking feature in my opinion is pointless. All it does is play a constant noise in your ears that in my opinion, makes it harder to hear people when they're talking because you have this noise playing all the time.
i wouldn't say that, even if they are higher pitched than you like, you can turn that down in the app to your liking. If you have a high frequency loss, you need high pitched, its the whole point. Hope this helps :)
I love my Rexton Reach so far, I've had them for less than a week. I can't find this question in my tutorials. Can you raise and lower the volume directly from the buttons on heart aids?
Yes you can but they need to be programmed that way. I think the default setup is one aid controls the volume of both and one changes programs, if there are programs setup. But your fitter can set it up any way you want. And thank you for the feedback Louise! To find out how the buttons are setup, with the hearing aids in your ears, try the up button on one of the aids and keep pressing it and listen for the volume change, if they start getting louder, you have your answer and try this with each side, one at a time.
@@HearingClub Thank you for the quick response, I appreciate that. I did as you suggested with the buttons but saw no change, when I go back in two weeks I will have them programmed. You're the best! Love these Rextons, otherwise.
I’m trialing the Philips 9040s while waiting for the 9050. Now I’m seriously thinking about the Rextons. Do the Rextons have accelerometers to help with the multi voice focus 4 directional beams?
Good review touching on issues hearing aid users face. I’m a first time Costco hearing center user and ordered a Rexton Reach. Tried it in the store and really pleased. Better than Brand X that my insurance company allows.
Great videos. I had k9’s for 5 years and just a month ago was recommended Rexton. The Costco hearing provider did said that Jabra had a lot of issues. I like them but may have some streaming issues, but minor. Now I see Rexton has the new Reach. I have an appointment on Friday to discuss my options.
Ok I have the notorious Pixel 8 with all sorts of Bluetooth issues. Recently I had screen issues too. So after peeling myself off rhe ceiling I went about the process of getting the screen replaced. Wouldn't you know it but right after the screen was replaced the Bluetooth started to work much better. Perhaps the old screen was interfering with the Bluetooth radios or somesuch? Today I've had no dropouts or anything. They just worked.
Great Vids Brian. 👍 First one that has spoken out about the issues with the Bicores. Mine are about 2 months old and I’ve been back about 4 times including a warranty repair that was moot as issues still remain. Biggest one is volume drop of about 30% in either one or the other. Switching off/on does not always reset as it may still have residual power. Back into the charger fixes it. This drop occurs at least once a week. I’m returning them at the end of month for refund. But I’m still undecided on Reach, Jabra or even the Philips. Sure they have a bigger form factor but do most things pretty well. Thoughts?
Hello sir, I am so happy you made this channel! I can't believe I haven't come across this channel sooner. I am a HAD apprentice at Costco, I started back in Feb 2024. When I found out that you work at Costco I subscribed right away. The content you shared in this video was very informative and I'm so excited to go through all of your videos. I just finished the "BEST iPhone FEATURE" video. Thank you for taking your time to create this amazing channel. I really appreciate it, it's really helpful. I feel like I have just found a gold mine. P.S. if you have any general advice for a HAD apprentice please share. Josh
I was just diagnosed as having enough hearing loss to need assistance devices. This review has helped me understand what was suggested i buy. I have low end hearing loss and am excited for crowd control hearing. I will try to update my experience after my fallow up
Hi, now that it has a few months since the introduction of the Rexton reach, what is the feeling of the community are people returning them? Are they good? Are there any issues with them compared to the Phillips 1950. That is what Costco suggesting I get the 1950 but I believe mostly becausethey have no problems with 9050 has nothing to do with technology or what is best for me.
I’m gonna answer this in 2 parts. 1. People are loving the reach and I haven’t had any returns or issues and we are fitting a lot more because of this. 2. You need to try all 3 aids, bring someone with you to Costco and walk around the “very noisy” store which is a great place to test the hearing aids. Go with the hearing aids that allow you to understand the best. You really have to see what sounds best to you. And when you are testing them, make sure you are talking with that person the entire time, come back, try the other pair. You will know which ones you like. If they all sound the same, it probably won’t matter which ones you go with. Also consider the app, which app has the features you like the most. I’m gonna be working on a video soon comparing all 3. 3. Although the Jabra is still probably my favorite hearing aid, we have had the most Jabra returns. Low or bad streaming “phone call” quality and low volume, microphone issues and the most Bluetooth issues. I’m going to find a way to wear and test all 3 for a long period of time to see if I like the others any better.
Called both Rexton & the Costco hearing center in Burbank today, 10-28-24, about the firmware upgrade for Bluetooth LE . Per Rexton, the LE firmware upgrade is available at hearing centers but not at Costco and was told it's up to Costco to decide when they're going to have it available. The Costco hearing aid person said they just had a meeting and the LE upgrade was mentioned but no time frame was provided as to when it'll happen. Anybody have any inside information about the firmware upgrade?
I’ve had the Reach for about 3 months. I noticed sound volume issues and didn’t realize why until recently. When connected to a device (iPhone and iPad) the ambient sound is digitally reduced by the hearing aid. When disconnected the reduced sound continues for several seconds. This lag is a big problem because often the reason why I disconnect from the device is due to having to respond to someone. When that person spoke to me I couldn’t hear due to the reduced sound while connected and then when I ask them to repeat it after disconnecting I still cannot hear due to the lag time before the sound comes back to the volume setting. This is a hassle that happens multiple times in a day. I’m thinking of returning the aids if it doesn’t have a fix.
This doesn’t sound right. Why would you need to hear background noise to talk to someone? You said this background noise filtering last for several seconds(lag) when disconnecting and this keeps you from hearing someone talking? It sounds like when you disconnect them from the phone, it defaults to a different program, why are you disconnecting them from the phone. I would read the manual or watch some videos on how to use the app. You are officially the first person to report an issue with these to me, I really think it may be user error. Noise filtering is something people want and something that helps with understanding people talking when there’s background noise.
I’ll be more clear. Let’s say I’m watching TH-cam. The hearing aid is automatically providing ambient noise reduction to assist me in hearing what I want to hear which is the TH-cam video. Then someone in the room asks me a question. I cannot understand that person due to the ambient noise reduction. So I turn off the TH-cam video and ask the speaker to repeat what he said. I still can’t hear it because it takes 5-10 seconds for the noise reduction to stop. Suddenly the sound goes back to the normal level and I can hear the speaker clearly. Here’s another example: I’m at a gathering searching on a browser on my iPhone and doing this on and off. In between I’m in conversation. Because I’m using my phone the sound volume keeps going up and down due to the noise reduction that’s activated when I’m intermittently using the phone. Again, I can’t hear during the lag time before the noise reduction ends.
I went back to Costco to see what could be done about the problem described above. It turns out that it was not user error as you suggested. The problem as explained to me was that the noise suppression was incorrectly set at 40% (meaning you only hear 40% of the background noise) which the specialist said is ordinarily set at 70% for most patients. I had him set it at 85% because I’m usually in a very low noise environment. The lag time cannot be lowered as this is just the length of time for switching to and from streaming given the current technology. Maybe other brands have different lag times. However, at 85% the lag time doesn’t really matter much.
Question - I’m considering purchasing a pair of Reach hearing aids from Costco. Now that you’ve been selling them for several months, has the reliability been what you hoped for, or are these hearing aids more trouble than they’re worth? Thanks for the video and your help!
Thanks for the great Reach video. I hope that the Bicore issues didn’t follow the Reach because I just purchased a pair. They sounded infinitely better than the Phillips and Jabra. Time will tell.
I will be getting new Hearing Aids soon. When will you be reviewing the reaches? They look great but do they have any lagacy problems? Please give us some help soon.
I received my Rexton Reach almost a week ago from our local Costco. Day and night compared with the previous Serene I had for 6 weeks. I love those Reach ❤ But I had a glitch today, listening an Audible book: the sound would cut in one ear for a second or 2, then come back. After a few seconds or 1/2 minutes, it would cut again in the same ear or the other. I don't think that it's the same Bluetooth disconnect that affected the previous Rexton, I never had to reconnect the hearing aids with my iPhone since day one. Have you seen this glitch? I still love these HA and how they perform inside and outside
Great question! This is something that seems to happen with most hearing aids. My Jabra’s do the same thing sometimes. I noticed that I could have the cheapest set of wireless Bluetooth earbuds and take them to the gym, listening to podcasts, music and they never once do this. I have a great connection, 100% of the time. But with my $1,600 Jabra hearing aids and pretty much all the hearing aids I test and try, the random 1 second cut offs happen, the same way you explain it. I don’t know why.
I currently have the KS tens. Would you describe happens with mine but only when I’m listening to videos on my computer. When I’m listening to book on tapes or TH-cam videos on my phone, I do not have that interruption issue only on my computer.
Great review! I’ve fit close to 70% of my members with the BICORE and fortunately did not have the same issues you spoke of-only a handful. I absolutely love how great the Reach sounds compared to our other products. Add that with great battery life and much smaller travel charger, and it’s just a no brainer for the majority of my members. One aspect I think gets over looked by a lot of AUDs and HIS’ is the dome system. It is hands down the best for controlling the acoustics in the ear. The sleeve domes are the closest to a mold as you can get and are often times more comfortable. I wish Jabra and Philips had similar domes as most canals are not round, but oval shaped which the sleeve dome mimics very well. Love the Cliff Olsen remark by the way 😂
Is the Rexton Reach as easy to use as my K10s, I am so used to the buttons on the K10s ... I'm looking to replace my K10s after almost 3 years. They just are not great in noisy places and restaurants.
I am a senior who works with other senior's technical issues. I just left the home of one of them who purchased the last hearing aid offered by Costco. We quickly found that if they could find their smartphone, and if I stayed with them 24/7 to help - they could use these. These were designed by young people for the seniors they eventually hope to be. Today's seniors don't want to be tied to a cellphone, nor do they want to learn an APP before they can charge something - and their fingers can't move much anymore either...
well the app is optional, you can use the hearing aids without a phone. They can be as simple as you want or as complicated as you want. If they want to change things outside of volume, what else can the manufactures do other than adding 5 different buttons to the hearing aids?
When talking to Costco HAs' several have told me Phillips have more natural sound and are a better choice for newbies than Jabra enhance pro 20. What are your thoughts.
I returned a pair of Rexton Bicores after several issues over 5 months. I’m now wearing old Costco one. Most of my problems were in small groups/restaurants. Your review makes me feels good that they will solve my issues. Will they sell me these after I made a return within the trial period? I’ve never returned any before. Thanks
I tried to order the Rexton Reach at Costco today, they said they have pulled them and aren't selling them right now. What gives? They gave me the Jabra. Also they didn't know if the Rextons would ever have AuraCast I told her if they had LE they would certainly have AuraCast soon as a firmware update. I'll switch to Rexton as soon as they get them, six months to do so. Tried to get the AuraCast transmitter for my TV and was told they don't have them. But you said they do? Are they in the TV section of Costco or does she just don't know what she's talking about?
Excellent Review of the features and real life examples provided for noise reduction and directional mics. I have the 9040's and was waiting for the 9050's but these look like an alternative to waiting; I'm a Costco Hearing Aid Center fan. I hope the recent announced pull of Reach will be short and I'll be able to get them soon.
I purchased the Rexton Bi-Core hearing aids from Costco about 1.5 years ago. I can’t seem to get balanced sounds. The sound seems good for a little while after getting adjusted but ends up like I lost the my personal hearing settings that was set. Would Costco accept a return of my old 1.5 year old model and I upgrade to the Rexton Reach? I feel the bi-core Costco hearing aids could be good if programmed correctly. I am having a hard time hearing people in a group setting. Your video tutorial is really helpful and I would like to upgrade to the new Rexton Reach hearing aid to make my life more enjoyable.
All you can do is ask my friend. Talk to your fitter and see what they say. If it’s been more than 6 months, the chances and pretty slim but I would still ask
I’ll probably upgrade so I can hear various voices in groups. The Bi-Cores seems to be losing the setting that the Costco tech set me at. I somehow can mainly hear amplified high pitches and very soft mids and lows which I am able to hear. The closed domes may be blocking out the mids and lows from the outside surroundings. I would suggest if the mids and lows can also be amplified as well when closed domes are installed. What are your thoughts on this? Thank you for making these Rexton hearing aid videos.
I'm 91. I lost hearing, probably, because of the five-inch gun on my Navy ship. I was stationed right behind it, with no hearing protection at all. Do you think your hearing loss is probably similar to mine? I use VA aids, and they do help a lot in many situations, but I can't hold up my end of the table when I lunch with five other friends in a crowded restaurant unless the person is focusing on me. Can't use them to listen to music, especially piano, because they make it sound tinny. But they're free -- what would a comparable but better civilian aid cost?
Mr Barley, first of all, thank you for your service to this great country we live in. My grandfather was on an aircraft carrier and had the same thing happen. He showed me one of the shells they fired from the ship, they are HUGE! The VA fits the very best of the best hearing aids, top technology. Keep using them my friend. I tell everyone, if you can get VA aids, get them. However, you can always try costco and see if its any better, i doubt it will be but you never know. If they don't do any better, you have 6 months to return them for a FULL refund. it can't hurt to try. Godbless and have a good night brother. Email me or leave a comment anytime if you have questions.
My 2 biggest wants are wind noise reduction (driving a convertible car or sailing ) . I find this a big issue with my previous KS7 and now BiCore. The other is I would like to be able to control some things on my Apple Watch.
I’ve trialed the Starkey Genesis and the Signia silk charge and go . 30% hearing loss high frequency . Background noise is a real problem that I’m still dealing with . This is working with audiologist and professional set up . Will follow your channel as Costco is know for making great product including golf balls lol.. occlusion effect is also huge detraction for me . Will now put these on my radar . What’s the trial period from Costco . 45 days seems to be industry standard ?
Great video. I am going to keep a look out for additional videos regarding the Rexton Reach HAs. They appear to be very interesting in the challenging background noise environment. I especially like your comment about the Rexton Reach being able to connect simultaneously to an iPhone and iPad without the need to reconnect. I hope the switch to LE Audio doesn’t affect this capability.
I have seen info regarding firmware update to support LE audio. According to support i was told that update must be installed at Costco by hearing care specialist. Am looking forward to advanced capabilities along with my new Pixel 9 pro. Would be interested in hearing any experience with update.
@@HearingClub just spoke with my Costco hearing aid specialist. She said that there is no update for Rexton Reach at Costco. I wonder what is going on.
How do you think these would compare to the Widex which is also made by WS. I have the BiCore and looking for the best aids for playing acoustic guitar.
Well it depends on which widex. I would also have to check out the fitting software of the widex aids. For example, the Signia brand is pretty much the same thing as the Rexton. The software is nearly identical. Both from the same manufacturer and both use the same software. I know widex is made by them as well and I would assume they are very similar but I haven’t had a chance to fit any.
I just heard that Costco was dropping the Rexton Reach and will be selling Sennheiser. Is this true, and if true, will they still service the Rextons I got three weeks ago? So many people who recently visited Rexton are upset.
i wish i could talk about this but i was specifically told by the higher ups that i can't say anything. As soon as i make enough money with this channel, i will be free of the shackles set by costco.
6 months with the Jabras and I love them. Fantastic sound, zero phone or streaming issues and great battery life. Really great word recognition. When is Costco going to sell the streamer plus for auracast? My Rexton Trax 42s took over 30 trips (80 miles round trip ) to Costco and a call to the head audiologist at Rexton to get programed. They had hardware bugs that weren't compatible with the firmware causing programing to change on its own like you were experiencing. That's why I wouldn't touch Rextons again.
I would say it depends. When someone brings in their aids that need to be repaired, we know our patients really well and the folks that have severe to profound losses are usually offered loaners because we know they can’t be without their aids. For other folks that can still get by, we don’t proactively offer loaners but if they ask, we will provide them IF we have available loaners. We like to save them for folks that really need them.
I have a pair of Rexton hearing aids that I just walked from Costco and I’m having nothing but trouble with them and I got an appointment to go back Monday at 10 o’clock to see what’s gonna happen but they sound like they got a lot of hashing going on inside of them and then sometimes I can’t get them on just don’t come on. I don’t know. It’s kind of complicated to say it’s hard. I’m an 84 year old man and I guess you could understand that.
I certainly do understand and I feel for you man. It’s a lot of new stuff and new technology that you didn’t really grow up with so I get it. If they won’t come on I’m assuming you aren’t getting any sound at all and if that’s the case, it’s most likely wax. Talk to your provider and they’ll either fix it or replace it if it’s still under warranty. Just talk to them and they’ll point you the right way!
Picked up rexton reach a couple of days ago. Have been using phonak P70s for 3 years. The costco fitter, a 2nd fitter, and a call to rexton couldn't figure out how to improve the sound and boost the volume for bluetooth streaming. I'm on a samsung ultra 23. Can you suggest some things we could try? I also can't access the assist feature. Does the fitter need to enable it?
the assist should be available. i'll have to see if theres a way to turn off the feature but by default, it should be there. As far as streaming volume, if rexton couldn't figure it out, i know i can't, im sorry. Rexton audiologist know every nook and cranny of those aids and the fitting software. They are who i turn to when i can't figure something out.
I’ve had my Jabra enhanced pro 20 for about four or five months now from Costco and at first I really liked them but too many problems. They’ve replaced each one. The left one won’t even charge. Continues to go out completely. Very annoying. Will be getting these hopefully they are much better, thanks for the good review
I have a Samsung Galaxy S23. With my Jabras, I'm having the well-known Bluetooth android issues. They seem to be getting worse. I'm just under 6 months now. Have you gotten feedback on the Reaches' android BT connectivity compared to the Jabra-enhance-pro-20s? Any other suggestions other than changing to an iPhone, which I'm not going to do?
I have the Rexton Reaches, and the bluetooth connectivity is rock solid with my Pixel 8. I returned the Jabra Enhance Pro 20s because the bluetooth connectivity was so bad. To me the sound quality and the MyVoice feature of the Reaches are superior to the Jabras. (I previously wore Signia 7X) I exchanged just under the six month time. Costco was very accommodating. Still does not fix my understanding of voice in noise, but no hearing aid has been able to do that for me.
Hey, I did buy those 9040s on eBay for $300. My Costco told me the warranty was no good since they had been replaced as “lost”. I called Philips and several told me the same thing until I got a sympathetic ear. I went to another Costco and they went the extra mile for me to verify that the “lost” pair are also covered as well. Gotta be persistent and not listen to BS and read the fine print for yourself. Thanks, Brian.
Yes! The google phones are notorious for having issues with most hearing aids. Google pixels, Motorolas and the more cheaper Samsung phones like the galaxy A and J series
you mentioned the new rexton does not have auracast yet ? so the tv streamer they offer is not auracast ? why did they leave this off ? I own the jabra 20 from costco but I woul dlove to try the Rexton but I love the TV streamer +
Any idea when or if they would be available in Canada? I’ve got Bernafon and do not like them. These are my first ones and they constantly restart. I’ve got tinnitus bad on my right ear. Going to get new ones soon and looking at some at our Costco.
Hello, You mentioned that you can pair the Rexton hearing aids simultaneously together on a iPad and iPhone. I can’t find how to do this. I have the Bi-Cors and have the Rexton App on both devises. I am constantly switching from one to another. If Bluetooth is on in both devices, my hearing aids keep cutting out and losing left or right signals. How can I sync both devices together? Thank you
I also wondered about that because that ability is not mentioned anywhere in either Rexton or Signia documentation. Could it be the device that his friend is using (IPad) that is able to facilitate the pairing and not his hearing aides. Not that I understand Bluetooth much myself. It would be very neat to get Rextons to pair to two devices simultaneously.
@@polarbearhero9803 I wish that he would reply back. It’s been almost 2 weeks. That feature would help tremendously. I just went in to Costco’s hearing aid center a few days ago and spoke to the hearing specialist. She said that feature does not exist. I showed her the post and showed her the video and she still said there’s no way She said in order to stop my hearing aids from cutting out and trying to connect to both devices. That I have to either turn off one of the devices completely or turn off Bluetooth on the other device. Pretty much only one device at a time. Definitely frustrating.
Are the Rexton Reach compatible with Android? I have a Pixel phone and have a lot of connection issues with the Jabra GN 20's I've had for over 4 months now. Also, can the buttons on the hearing aids be used to pause what you're streaming?
They are somewhat compatible with android. Depends on the phone and whether you are talking about streaming or just using the app. And no sir, you can’t pause streaming with the buttons.
Absolutely! This is one of the only places that allow you to actually demo multiple brands and they are all great, respectable manufacturers. Yes! Try them both 100%
Question for you... this past week I was turned down for purchasing hearing aids because my left ear hearing was profoundly bad. I practically begged to be able to buy (Rexton Reach) and was told they cannot sell them to me. Is this normal and is this the practice at every Costco?
Well I have to assume there’s more to the story. There are some red flags that require a medical referral to an actual doctor before we can sell you hearing aids. I’m guessing that this is the case for you. Yes, there are certain conditions and circumstances that require us to wait for a doctors approval.
Question, I hate using the buttons. Can I answer the phone by tapping the hearing aid on the new Rexton Reach? And does it work well, my hearing aid (3 year old Costco) cancels the call about 20% of the time I try to answer the call.
I paid $5,000 for my Signia Pure Charge&Go 5TXIs from my Audiologist, but those Rexton’s are technology levels 7s which would have cost me $6,500. I have experienced the flaky Bluetooth and battery connection issues with the app. Phone calls and Bluetooth streaming can break up when I put my iPhone in my pocket. Audiologists like to point out that they are made for hearing what’s in the air, but that doesn’t cut it anymore. We’re connected to our audio streams now.
Got fitted with them on Wednesday. The fitting process went well. After we walked around the store doing some shopping while I was wearing them. I was amazed at how well I could hear the conversations of people around us and the sound was much more natural than I expected. I could even hear my wife when we separated some distance. This is going to take more time to get used to and I was having some upset stomach symptom the first couple of days that I hope is temporary. I have them paired with my iPhone and am learning the Rexton app and different programs the tech installed. I love the iPhone feature where Siri reads text and calendar notices to me. Streamed content and music sounds strange to me and not real happy with that. I heard the high pitch from the bird feeder yesterday and looked over to see a male Cardinal and thought, I never knew they sounded like that. These are just first impressions with less than 12 hours of wear time.
No sir, they would not talk to each other. With a cross configuration you have one real hearing aid on one side and a fake hearing aid with a microphone on the other side. It just wouldn’t make any sense. Are you wanting to get rid of the cross configuration and use 2 real hearing aids? One signia aid and one Rexton?
@@HearingClub thank you for your response. I have ks10 but couple years ago one ear went dead /SSD. After that I was able to get a phonak cros to pair with my working left ear’s ks10. I currently have a ks10 on left ear that pairs with a phonak cros on right. I was just trying to see if I get Rexton reach from Costco if it would pair with signia cros, but I think I’ll try to find a Rexton provider that could get me a Rexton cros to pair with Costco Rexton reach. I noticed there are not many Rexton providers near me, outside of Costco.
I have the Rexton bicores over two years and really never have had connectivity issues at all. All the connectivity issues is related to settings on the phone. You need to allow the program to run in the background if not it will disconnect then. Never had an issue with loosing the programming options in the app. The only time when i was messing with the app and i reset it by mistake
That’s great! Not everyone had these issues but enough of them did that I just couldn’t fit them anymore . Not all were affected for sure. And I’m glad you like them, they’re great aids.
Am using Jabra enhance pro 20 from Costco for four months now. Jabra was recommended by the audiologist. It's connected to my android phone. I have all those issues you mentioned like disconnected Bluetooth, only one aid connected sometimes, no sound at all streaming to name a few. I have two more months to return and get another one. Do you recommend any other better than Jabra or it is not worth the hassle. Thank you.
@@HearingClubI’ve been using my KS9s since 2020 and am using them with an android phone. . I’d like new aids, but I have the distinct feeling that the newer aids don’t work as well with android compared to the ks9s. Could you alleviate this feeling that I have? I really don’t want to switch to iPhone.
@@chachabooom5 This may be unwelcome advice, but I was a staunch Android user for about 20 years. Everyone else in my family is iphone, so I recently, reluctantly, switched to iphone. It took me about a week to adjust to their way of doing things, but once done, it is a beautiful system. EVERYTHING "just works" I don't remember if I have K8 or K9 HAs from Costco, but they are the last version offered without bluetooth, so its been a while. I am currently testing the Philipps 9040s, but I have to turn them in this Friday and I'll be ordering the Rextons based on this review. Good luck
Does the replaceable Rexton Reach batteries have better battery life than the replaceable Bicore ones? I have the Rexton bicores and have had no problems with connecting. I do find that I only get about 10 hours on my battery. My old Phonex got close to a week on a battery. ( I have replaceable batteries due to being deaf in one ear and not wanting to worry about sending it in if a rechargeable goes out.)
ordered a pair today...my jarbra's were 6 months and 7 days old, so no refund...timing is everything. they said i could hook them up to the same phone. i like the jabras for tv.
i have tried the new rexton for 3 weeks. the sound quality is amazing. the problen with them is their blue tooth is horrible compared to the Jabras. they have poor distance. My Jabras had alot of feedback even is they were just laying on a table. is it possible that my costco fitter has the gain to high? Love all you do. your fan on Arizona. bill
I recently bought the Jabra enhanced Pro 20 from Costco. Unfortunately, they will not connect with my chromebook via bluetooth like my KS10's do. Will the Rexton Reach's connect to a laptop? That's a dealbreaker for me. Thank you for your great reviews!
I’m not sure, I doubt it. The phonak hearing aids use a different type of Bluetooth or take a different approach. They aren’t locked down like all the others. Stick with your ks10’s if it’s that important to you.
@@HearingClub That is not what my Costco hearing fitter told me at my last visit. I have mid to severe hearing loss. I had the Jabras and could not hear well on my right hearing aid (muffled sound). He tried different domes which did not better the issue. At the end, he told me that my hearing loss was too bad and that the Jabras would not help me and he even suggested I needed a cochlear implant. Yeah, right??!! Plus, he rushed me through the appointment (4:30pm) and said he needed to clock out and that he did not have more time for me. Seriously??
If the companies that only make hearing aids don't adjust quickly, they are going to find themselves out business. At the end of the day, the difference between most aids and most upper-end ear buds is getting much smaller every year. It will be trivial for a company like Apple or Samsung to spend just a small fraction more to easily eat a big chunk of the aid market.
I have had my Rexton Reach hearing aids for going on a month. Bluetooth with my Pixel 7 has been flawless. The Jabra pro 20 that I initially bought needed to be reconnected multiple times a day. Also, I find that the streaming audio quality is far superior on the Rextons.
All hearing aids CAN whistle of certain conditions are met, wrong done selection, not inserted correctly, etc… there’s a lot of factors. They can yes, or they can work perfectly with no whistle. If fit and programmed correctly, no, they shouldn’t
Thank you, I am in the process of picking out my first hearing aids. I am seriously considering going to Costco. At present I am torn as to what brand to get there. I was leaning towards Jabra, but now hear from you that Rexton Reach sounds so good, I need to consider them also. Will I be able to try both? As for the whistle question, many have told me that I just have to get used to that and they all do it. I want ones the don't.
@@karynschlinkert5503 A fitter on Facebook says it's not a recall of the hearing aids themselves, but the fitting software they use to program the HA's for your personal hearing.
I went to Costco today to ditch my Jabra’s. Too many problems in the first few months, ending with a completely new pair after multiple repairs on the first set. Now they’re(the new set) wigging out on me, one of them anyway. Very interested in the Rexton Reach, but temporarily have some loaner BiCore’s until they get some Reach loaners, and make sure the software issue is fixed. I’m excited to get them.
Now that it is 4 mos later, do you have any concerns you would like to share regarding the new Rexton Reach? This is my first pair of hearing aids, and I want to ensure I select the best product.
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I am one of the ones that complained that the Rexton BiCore were absolute horrible, the sound amplification for EVERYTHING around me was terrible, I was not able to understand group conversations, restaurants or God forbid outdoors. I sincerely hate those.
I then found the Signia Charge & Go 7-IX, and OMG…. what a difference! The Signia 7-IX are simply the best, it resolved all of the issues I experienced with the Rexton and beyond.
I am very happy to hear the Reach are the same as the 7-IX, and if true…..let me tell you, they will then be considered the best just as the 7-IX.
The one thing that you haven’t mentioned which is big for me, is that the Signia 7-IX gives you the opportunity to answer phone calls and talk without having to have the cellphone right by your mouth; I can now answer calls and have the cellphone elsewhere.
I hope that all the new Reach user have the same very happy experience I have with the Signia 7-IX.
I gather that you have an Iphone.
yes you can, as long as you have an iphone!
This is great news! I'm one of those guys who wrote you about the bluetooth connectivity issues with my BiCores. I hope they're really fixed them! The additional new features you described sound great too. I've got 3 more weeks left in my 6-month return policy. I'm definitely gonna switch out my BiCored for these Reach's.
Nice!
You are so much better than Cliff. No ego, just good info from you. I've an old pair of KS7's I like, and thinking of getting the Reach. Had the Philips but the BT was terrible on them & I preferred the sound of the old Rextons. I returned the Philips.
Yes! I much prefer the Hearing Club videos. He is knowledgeable and trustworthy and fun to watch. I’ve got an appointment to try out the Rextons next month and to return the 9040s I have now.
Yes! I much prefer the Hearing Club videos. He is knowledgeable and trustworthy and fun to watch. I’ve got an appointment to try out the Rextons next month and to return the 9040s I have now.
Super stoked I found this video!! I literally just bought a pair of Reach about 3 hours ago. Can’t wait to receive them next week. I’m coming off a 5 year old pair of Signia Pure Charge and Go.
Yesterday i had a hearing test at Costco. I was considering the Rexton Reach but the employee was trying to guide me to the Phillips. It was quite obvious the employee was quite biased and favored the Phillips. I have decided to go back next week and demo the Rexton's. After watching this video I'm town between the Rexton and Phillips. This was a very nice video that was very informative.
Best
Duane
That’s great to hear Duane, and good luck, it really is a tough choice. I haven’t had any issues with the Rexton reach hearing aids since they’ve been released. I would definitely try “demo” both brands and see which sounds better to you
@@HearingClub
Well today I went back to Costco and went with the Rexton. My hearing will present some difficulty in adjusting the hearing aids. I was told that I have what's called the 'cookie bite' which I understand presents a challenge for the Costco Hearing Dept. and for me. I'm hoping there will be some positive results. Thanks for the informative video!
Best
Duane
@@HearingClub It seems like you are finding that the Reach is more reliable than the Bi-Cores. I am curious if you are still excited about them hearing in noise as this is a big issue for me.
I bought mine about a 2 month ago, I called cosco asking about the new reach because I was having issues with the ones I bought ,and they said that maybe I just needed to get them programmed again that this new reach haven’t been in the market that long that ,all hearing aids have the same issues that if I changed them and didn’t like them I couldn’t not go back to the bicore because they are getting ready to discontinue.
Thanks! Can't wait for your full review; I'm looking at my 1st pair of hearing aids and was leaning towards Jabra, but now Rexton is in the mix.
Yes definitely keep Rexton on the table
Hi very good video, can you tell me why costco won't program Rexton for tinnitus masking?
i have no idea, i really don't. The hearing aids have the capability but we don't have access to it, that is the ONLY difference between costco aids and others. I still don't know why. But i can tell you the tinnitus masking feature in my opinion is pointless. All it does is play a constant noise in your ears that in my opinion, makes it harder to hear people when they're talking because you have this noise playing all the time.
Did you feel that the Jabra ep 20 are too high pitched? Is that one of the reasons you feel these are better
i wouldn't say that, even if they are higher pitched than you like, you can turn that down in the app to your liking. If you have a high frequency loss, you need high pitched, its the whole point. Hope this helps :)
I love my Rexton Reach so far, I've had them for less than a week. I can't find this question in my tutorials. Can you raise and lower the volume directly from the buttons on heart aids?
Yes you can but they need to be programmed that way. I think the default setup is one aid controls the volume of both and one changes programs, if there are programs setup. But your fitter can set it up any way you want. And thank you for the feedback Louise!
To find out how the buttons are setup, with the hearing aids in your ears, try the up button on one of the aids and keep pressing it and listen for the volume change, if they start getting louder, you have your answer and try this with each side, one at a time.
@@HearingClub Thank you for the quick response, I appreciate that. I did as you suggested with the buttons but saw no change, when I go back in two weeks I will have them programmed. You're the best! Love these Rextons, otherwise.
I’m trialing the Philips 9040s while waiting for the 9050. Now I’m seriously thinking about the Rextons. Do the Rextons have accelerometers to help with the multi voice focus 4 directional beams?
They do yes. Even the BiCores had motion sensors. Philips is one of the brands that was late to the game with motion sensor technology.
Good review touching on issues hearing aid users face. I’m a first time Costco hearing center user and ordered a Rexton Reach. Tried it in the store and really pleased. Better than Brand X that my insurance company allows.
thats great!
Great videos. I had k9’s for 5 years and just a month ago was recommended Rexton. The Costco hearing provider did said that Jabra had a lot of issues. I like them but may have some streaming issues, but minor. Now I see Rexton has the new Reach. I have an appointment on Friday to discuss my options.
Great! Let us know how it goes and what you chose!
Ok I have the notorious Pixel 8 with all sorts of Bluetooth issues. Recently I had screen issues too. So after peeling myself off rhe ceiling I went about the process of getting the screen replaced. Wouldn't you know it but right after the screen was replaced the Bluetooth started to work much better. Perhaps the old screen was interfering with the Bluetooth radios or somesuch? Today I've had no dropouts or anything. They just worked.
Great Vids Brian. 👍 First one that has spoken out about the issues with the Bicores. Mine are about 2 months old and I’ve been back about 4 times including a warranty repair that was moot as issues still remain. Biggest one is volume drop of about 30% in either one or the other. Switching off/on does not always reset as it may still have residual power. Back into the charger fixes it. This drop occurs at least once a week. I’m returning them at the end of month for refund. But I’m still undecided on Reach, Jabra or even the Philips. Sure they have a bigger form factor but do most things pretty well. Thoughts?
i would go with the reach if you like the sound of the bicores when they work properly. The reaches have had no issues so far
Hello sir, I am so happy you made this channel! I can't believe I haven't come across this channel sooner. I am a HAD apprentice at Costco, I started back in Feb 2024. When I found out that you work at Costco I subscribed right away. The content you shared in this video was very informative and I'm so excited to go through all of your videos. I just finished the "BEST iPhone FEATURE" video.
Thank you for taking your time to create this amazing channel. I really appreciate it, it's really helpful. I feel like I have just found a gold mine.
P.S. if you have any general advice for a HAD apprentice please share.
Josh
I was just diagnosed as having enough hearing loss to need assistance devices. This review has helped me understand what was suggested i buy. I have low end hearing loss and am excited for crowd control hearing. I will try to update my experience after my fallow up
Hi, now that it has a few months since the introduction of the Rexton reach, what is the feeling of the community are people returning them? Are they good? Are there any issues with them compared to the Phillips 1950. That is what Costco suggesting I get the 1950 but I believe mostly becausethey have no problems with 9050 has nothing to do with technology or what is best for me.
I’m gonna answer this in 2 parts.
1. People are loving the reach and I haven’t had any returns or issues and we are fitting a lot more because of this.
2. You need to try all 3 aids, bring someone with you to Costco and walk around the “very noisy” store which is a great place to test the hearing aids. Go with the hearing aids that allow you to understand the best. You really have to see what sounds best to you. And when you are testing them, make sure you are talking with that person the entire time, come back, try the other pair. You will know which ones you like. If they all sound the same, it probably won’t matter which ones you go with. Also consider the app, which app has the features you like the most. I’m gonna be working on a video soon comparing all 3.
3. Although the Jabra is still probably my favorite hearing aid, we have had the most Jabra returns. Low or bad streaming “phone call” quality and low volume, microphone issues and the most Bluetooth issues. I’m going to find a way to wear and test all 3 for a long period of time to see if I like the others any better.
Called both Rexton & the Costco hearing center in Burbank today, 10-28-24, about the firmware upgrade for Bluetooth LE . Per Rexton, the LE firmware upgrade is available at hearing centers but not at Costco and was told it's up to Costco to decide when they're going to have it available. The Costco hearing aid person said they just had a meeting and the LE upgrade was mentioned but no time frame was provided as to when it'll happen. Anybody have any inside information about the firmware upgrade?
I do not, I’m sorry, when I do I’ll let everyone know
I’ve had the Reach for about 3 months. I noticed sound volume issues and didn’t realize why until recently. When connected to a device (iPhone and iPad) the ambient sound is digitally reduced by the hearing aid. When disconnected the reduced sound continues for several seconds. This lag is a big problem because often the reason why I disconnect from the device is due to having to respond to someone. When that person
spoke to me I couldn’t hear due to the reduced sound while connected and then when I ask them to repeat it after disconnecting I still cannot hear due to the lag time before the sound comes back to the volume setting. This is a hassle that happens multiple times in a day. I’m thinking of returning the aids if it doesn’t have a fix.
This doesn’t sound right. Why would you need to hear background noise to talk to someone? You said this background noise filtering last for several seconds(lag) when disconnecting and this keeps you from hearing someone talking? It sounds like when you disconnect them from the phone, it defaults to a different program, why are you disconnecting them from the phone. I would read the manual or watch some videos on how to use the app.
You are officially the first person to report an issue with these to me, I really think it may be user error. Noise filtering is something people want and something that helps with understanding people talking when there’s background noise.
I’ll be more clear. Let’s say I’m watching TH-cam. The hearing aid is automatically providing ambient noise reduction to assist me in hearing what I want to hear which is the TH-cam video. Then someone in the room asks me a question. I cannot understand that person due to the ambient noise reduction. So I turn off the TH-cam video and ask the speaker to repeat what he said. I still can’t hear it because it takes 5-10 seconds for the noise reduction to stop. Suddenly the sound goes back to the normal level and I can hear the speaker clearly. Here’s another example: I’m at a gathering searching on a browser on my iPhone and doing this on and off. In between I’m in conversation. Because I’m using my phone the sound volume keeps going up and down due to the noise reduction that’s activated when I’m intermittently using the phone. Again, I can’t hear during the lag time before the noise reduction ends.
I went back to Costco to see what could be done about the problem described above. It turns out that it was not user error as you suggested. The problem as explained to me was that the noise suppression was incorrectly set at 40% (meaning you only hear 40% of the background noise) which the specialist said is ordinarily set at 70% for most patients. I had him set it at 85% because I’m usually in a very low noise environment. The lag time cannot be lowered as this is just the length of time for switching to and from streaming given the current technology. Maybe other brands have different lag times. However, at 85% the lag time doesn’t really matter much.
I was wondering what I should tell my Costco if I wanted to trade in my Philips 9040 for a new release of the latest model?
will the firm ware update be a download or a trip to costco?
Question - I’m considering purchasing a pair of Reach hearing aids from Costco. Now that you’ve been selling them for several months, has the reliability been what you hoped for, or are these hearing aids more trouble than they’re worth? Thanks for the video and your help!
they have been wonderful and i haven't had a single issue reported yet and at my location, we are fitting quite a bit of them without issue.
Thanks for the great Reach video. I hope that the Bicore issues didn’t follow the Reach because I just purchased a pair. They sounded infinitely better than the Phillips and Jabra. Time will tell.
Thanks for the review. Look forward to hearing the feedback you get from your patients who you fit them with. Thanks Again!
Yes sir!
I will be getting new Hearing Aids soon. When will you be reviewing the reaches? They look great but do they have any lagacy problems? Please give us some help soon.
I received my Rexton Reach almost a week ago from our local Costco. Day and night compared with the previous Serene I had for 6 weeks. I love those Reach ❤
But I had a glitch today, listening an Audible book: the sound would cut in one ear for a second or 2, then come back. After a few seconds or 1/2 minutes, it would cut again in the same ear or the other. I don't think that it's the same Bluetooth disconnect that affected the previous Rexton, I never had to reconnect the hearing aids with my iPhone since day one. Have you seen this glitch?
I still love these HA and how they perform inside and outside
Great question! This is something that seems to happen with most hearing aids. My Jabra’s do the same thing sometimes. I noticed that I could have the cheapest set of wireless Bluetooth earbuds and take them to the gym, listening to podcasts, music and they never once do this. I have a great connection, 100% of the time. But with my $1,600 Jabra hearing aids and pretty much all the hearing aids I test and try, the random 1 second cut offs happen, the same way you explain it. I don’t know why.
I currently have the KS tens. Would you describe happens with mine but only when I’m listening to videos on my computer. When I’m listening to book on tapes or TH-cam videos on my phone, I do not have that interruption issue only on my computer.
Great review! I’ve fit close to 70% of my members with the BICORE and fortunately did not have the same issues you spoke of-only a handful. I absolutely love how great the Reach sounds compared to our other products. Add that with great battery life and much smaller travel charger, and it’s just a no brainer for the majority of my members.
One aspect I think gets over looked by a lot of AUDs and HIS’ is the dome system. It is hands down the best for controlling the acoustics in the ear. The sleeve domes are the closest to a mold as you can get and are often times more comfortable. I wish Jabra and Philips had similar domes as most canals are not round, but oval shaped which the sleeve dome mimics very well.
Love the Cliff Olsen remark by the way 😂
haha i thought you guys would like that! Its great to be able to communicate with other fitters out there, go COSTCO baby!
Is the Rexton Reach as easy to use as my K10s, I am so used to the buttons on the K10s ... I'm looking to replace my K10s after almost 3 years. They just are not great in noisy places and restaurants.
I am a senior who works with other senior's technical issues. I just left the home of one of them who purchased the last hearing aid offered by Costco. We quickly found that if they could find their smartphone, and if I stayed with them 24/7 to help - they could use these. These were designed by young people for the seniors they eventually hope to be. Today's seniors don't want to be tied to a cellphone, nor do they want to learn an APP before they can charge something - and their fingers can't move much anymore either...
well the app is optional, you can use the hearing aids without a phone. They can be as simple as you want or as complicated as you want. If they want to change things outside of volume, what else can the manufactures do other than adding 5 different buttons to the hearing aids?
When talking to Costco HAs' several have told me Phillips have more natural sound and are a better choice for newbies than Jabra enhance pro 20. What are your thoughts.
This is what I tell everyone. Try/demo both hearing aids and go with whatever sounds better to you
I returned a pair of Rexton Bicores after several issues over 5 months. I’m now wearing old Costco one. Most of my problems were in small groups/restaurants. Your review makes me feels good that they will solve my issues. Will they sell me these after I made a return within the trial period? I’ve never returned any before. Thanks
Yes sir, if you are still within your 6 month return period, yes.
I tried to order the Rexton Reach at Costco today, they said they have pulled them and aren't selling them right now. What gives? They gave me the Jabra. Also they didn't know if the Rextons would ever have AuraCast I told her if they had LE they would certainly have AuraCast soon as a firmware update. I'll switch to Rexton as soon as they get them, six months to do so. Tried to get the AuraCast transmitter for my TV and was told they don't have them. But you said they do? Are they in the TV section of Costco or does she just don't know what she's talking about?
The tv streamer plus is the Jabra tv streamer that uses auracast. You need to order it from the hearing aid center.
@@HearingClub That's just it, they claim they have no idea what they are or how to get them.
Does the included case provide room for storing their hearing aids with ear molds?
yep
Yes
Excellent Review of the features and real life examples provided for noise reduction and directional mics. I have the 9040's and was waiting for the 9050's but these look like an alternative to waiting; I'm a Costco Hearing Aid Center fan. I hope the recent announced pull of Reach will be short and I'll be able to get them soon.
Same here Tim and thank you so much 😊
I purchased the Rexton Bi-Core hearing aids from Costco about 1.5 years ago. I can’t seem to get balanced sounds. The sound seems good for a little while after getting adjusted but ends up like I lost the my personal hearing settings that was set. Would Costco accept a return of my old 1.5 year old model and I upgrade to the Rexton Reach? I feel the bi-core Costco hearing aids could be good if programmed correctly. I am having a hard time hearing people in a group setting. Your video tutorial is really helpful and I would like to upgrade to the new Rexton Reach hearing aid to make my life more enjoyable.
All you can do is ask my friend. Talk to your fitter and see what they say. If it’s been more than 6 months, the chances and pretty slim but I would still ask
I’ll probably upgrade so I can hear various voices in groups. The Bi-Cores seems to be losing the setting that the Costco tech set me at. I somehow can mainly hear amplified high pitches and very soft mids and lows which I am able to hear. The closed domes may be blocking out the mids and lows from the outside surroundings. I would suggest if the mids and lows can also be amplified as well when closed domes are installed. What are your thoughts on this? Thank you for making these Rexton hearing aid videos.
I'm 91. I lost hearing, probably, because of the five-inch gun on my Navy ship. I was stationed right behind it, with no hearing protection at all. Do you think your hearing loss is probably similar to mine? I use VA aids, and they do help a lot in many situations, but I can't hold up my end of the table when I lunch with five other friends in a crowded restaurant unless the person is focusing on me. Can't use them to listen to music, especially piano, because they make it sound tinny. But they're free -- what would a comparable but better civilian aid cost?
Mr Barley, first of all, thank you for your service to this great country we live in. My grandfather was on an aircraft carrier and had the same thing happen. He showed me one of the shells they fired from the ship, they are HUGE! The VA fits the very best of the best hearing aids, top technology. Keep using them my friend. I tell everyone, if you can get VA aids, get them. However, you can always try costco and see if its any better, i doubt it will be but you never know. If they don't do any better, you have 6 months to return them for a FULL refund. it can't hurt to try. Godbless and have a good night brother. Email me or leave a comment anytime if you have questions.
My 2 biggest wants are wind noise reduction (driving a convertible car or sailing ) . I find this a big issue with my previous KS7 and now BiCore. The other is I would like to be able to control some things on my Apple Watch.
I’ve got to get another Apple Watch so I can figure out how it works with the hearing aids.
Brian can you recommend a model that helps mask my tinnitus? Is there one available in otc models? Thank you!!
download the resound tinnitus relief app, you can use it for ANY hearing aids.
I’ve trialed the Starkey Genesis and the Signia silk charge and go . 30% hearing loss high frequency . Background noise is a real problem that I’m still dealing with . This is working with audiologist and professional set up . Will follow your channel as Costco is know for making great product including golf balls lol.. occlusion effect is also huge detraction for me . Will now put these on my radar . What’s the trial period from Costco . 45 days seems to be industry standard ?
6 months
Great video. I am going to keep a look out for additional videos regarding the Rexton Reach HAs. They appear to be very interesting in the challenging background noise environment. I especially like your comment about the Rexton Reach being able to connect simultaneously to an iPhone and iPad without the need to reconnect. I hope the switch to LE Audio doesn’t affect this capability.
Sounds good!
I have seen info regarding firmware update to support LE audio. According to support i was told that update must be installed at Costco by hearing care specialist. Am looking forward to advanced capabilities along with my new Pixel 9 pro. Would be interested in hearing any experience with update.
Yes, the Rexton has to be updated at Costco.
@@HearingClub Thanks. Any experience with the LE audio firmware upgrade?
@@HearingClub just spoke with my Costco hearing aid specialist. She said that there is no update for Rexton Reach at Costco. I wonder what is going on.
Do any of the three Costco hearing aids have built in Tinnitus therapy?
They are everything that you described! Amazing sounding, compared to my KS10's, which were pretty good.
Yes! Glad im not the only one who thinks these sound great! Please keep us all updated and let us know how you make out. 🙏
I,m in the strep of getting a set of Rexton hearing aids. Do I need a smart phone to use it. I,m not to smart to all this teck stuff.
No, you don’t need a smart phone to use it.
Rexton says that they will need a "straightforward" firmware update to be ready for Auracast and LE audio. Is that update ready?
No sir, it that I’m aware of. When this update is available, I’ll be the first to let you all know!
I just picked up my Jabra a few days ago. Is it better to switch ? Having no issues w jabra
Nooooo, keep your Jabra’s lol. If you have a pair of hearing aids that work, don’t mess it up!
Do these have the tap to answer feature with iPhones?
You can either tap it or press the button, not sure which but you can answer the phone e using the hearing aid.
Thanks for the review. This is really helpful for choosing a good product for my mom.
my pleasure!
How do you think these would compare to the Widex which is also made by WS. I have the BiCore and looking for the best aids for playing acoustic guitar.
Well it depends on which widex. I would also have to check out the fitting software of the widex aids. For example, the Signia brand is pretty much the same thing as the Rexton. The software is nearly identical. Both from the same manufacturer and both use the same software. I know widex is made by them as well and I would assume they are very similar but I haven’t had a chance to fit any.
I just heard that Costco was dropping the Rexton Reach and will be selling Sennheiser. Is this true, and if true, will they still service the Rextons I got three weeks ago? So many people who recently visited Rexton are upset.
Where did you hear it?
i wish i could talk about this but i was specifically told by the higher ups that i can't say anything. As soon as i make enough money with this channel, i will be free of the shackles set by costco.
6 months with the Jabras and I love them. Fantastic sound, zero phone or streaming issues and great battery life. Really great word recognition. When is Costco going to sell the streamer plus for auracast?
My Rexton Trax 42s took over 30 trips (80 miles round trip ) to Costco and a call to the head audiologist at Rexton to get programed. They had hardware bugs that weren't compatible with the firmware causing programing to change on its own like you were experiencing. That's why I wouldn't touch Rextons again.
Costco now has the tv streamer + for the Jabra’s, it’s available now.
@@HearingClub Thanks, they didn’t have them my last visit 3 weeks ago. Can't wait to try it.
Sent my KS10 back under warranty for battery replacement at 2.75 yrs old. Took 10 days. No loaners were offered! Is this normal procedure at Costco?
I would say it depends. When someone brings in their aids that need to be repaired, we know our patients really well and the folks that have severe to profound losses are usually offered loaners because we know they can’t be without their aids. For other folks that can still get by, we don’t proactively offer loaners but if they ask, we will provide them IF we have available loaners. We like to save them for folks that really need them.
I have a pair of Rexton hearing aids that I just walked from Costco and I’m having nothing but trouble with them and I got an appointment to go back Monday at 10 o’clock to see what’s gonna happen but they sound like they got a lot of hashing going on inside of them and then sometimes I can’t get them on just don’t come on. I don’t know. It’s kind of complicated to say it’s hard. I’m an 84 year old man and I guess you could understand that.
I certainly do understand and I feel for you man. It’s a lot of new stuff and new technology that you didn’t really grow up with so I get it. If they won’t come on I’m assuming you aren’t getting any sound at all and if that’s the case, it’s most likely wax. Talk to your provider and they’ll either fix it or replace it if it’s still under warranty. Just talk to them and they’ll point you the right way!
Picked up rexton reach a couple of days ago. Have been using phonak P70s for 3 years. The costco fitter, a 2nd fitter, and a call to rexton couldn't figure out how to improve the sound and boost the volume for bluetooth streaming. I'm on a samsung ultra 23. Can you suggest some things we could try? I also can't access the assist feature. Does the fitter need to enable it?
the assist should be available. i'll have to see if theres a way to turn off the feature but by default, it should be there. As far as streaming volume, if rexton couldn't figure it out, i know i can't, im sorry. Rexton audiologist know every nook and cranny of those aids and the fitting software. They are who i turn to when i can't figure something out.
Help! Does anyone know when Costco is coming out with new Custom In-the-Ear models based on the newer RIC internals?
No I’m sorry.
I’ve had my Jabra enhanced pro 20 for about four or five months now from Costco and at first I really liked them but too many problems. They’ve replaced each one. The left one won’t even charge. Continues to go out completely. Very annoying. Will be getting these hopefully they are much better, thanks for the good review
I replaced my Jabra's with Rexton Reach and have been very happy with them.
thank you for sharing your feedback
yes those rexton's are amazing!
I have a Samsung Galaxy S23. With my Jabras, I'm having the well-known Bluetooth android issues. They seem to be getting worse. I'm just under 6 months now. Have you gotten feedback on the Reaches' android BT connectivity compared to the Jabra-enhance-pro-20s? Any other suggestions other than changing to an iPhone, which I'm not going to do?
I have the Rexton Reaches, and the bluetooth connectivity is rock solid with my Pixel 8. I returned the Jabra Enhance Pro 20s because the bluetooth connectivity was so bad. To me the sound quality and the MyVoice feature of the Reaches are superior to the Jabras. (I previously wore Signia 7X) I exchanged just under the six month time. Costco was very accommodating. Still does not fix my understanding of voice in noise, but no hearing aid has been able to do that for me.
They did come out with an update /fix for the Galaxy phones. You may not have the newest version.
Hey, I did buy those 9040s on eBay for $300. My Costco told me the warranty was no good since they had been replaced as “lost”. I called Philips and several told me the same thing until I got a sympathetic ear. I went to another Costco and they went the extra mile for me to verify that the “lost” pair are also covered as well. Gotta be persistent and not listen to BS and read the fine print for yourself. Thanks, Brian.
My pleasure!
Having bad connection issues with google pixel 7a, but work seamlessly with my IPad 10. Should I get an iPhone?
Yes! The google phones are notorious for having issues with most hearing aids. Google pixels, Motorolas and the more cheaper Samsung phones like the galaxy A and J series
Bluetooth has been working flawlessly with my Pixel 7. Far better than the Jabra's that I initially purchased.
you mentioned the new rexton does not have auracast yet ? so the tv streamer they offer is not auracast ? why did they leave this off ? I own the jabra 20 from costco but I woul dlove to try the Rexton but I love the TV streamer +
The Rexton tv streamer is the same streamer that the previous generations use. It does not use auracast
Any idea when or if they would be available in Canada? I’ve got Bernafon and do not like them. These are my first ones and they constantly restart. I’ve got tinnitus bad on my right ear. Going to get new ones soon and looking at some at our Costco.
I’m sorry I really have no idea about the availability in Canada 😔
Thank you for getting back to me so fast. Keep up the great work. You give everyone a chance to see what’s out there.
I was at Costco yesterday and they have the Reach available.
Hello, You mentioned that you can pair the Rexton hearing aids simultaneously together on a iPad and iPhone. I can’t find how to do this. I have the Bi-Cors and have the Rexton App on both devises. I am constantly switching from one to another. If Bluetooth is on in both devices, my hearing aids keep cutting out and losing left or right signals. How can I sync both devices together? Thank you
I also wondered about that because that ability is not mentioned anywhere in either Rexton or Signia documentation. Could it be the device that his friend is using (IPad) that is able to facilitate the pairing and not his hearing aides. Not that I understand Bluetooth much myself. It would be very neat to get Rextons to pair to two devices simultaneously.
@@polarbearhero9803 I wish that he would reply back. It’s been almost 2 weeks. That feature would help tremendously. I just went in to Costco’s hearing aid center a few days ago and spoke to the hearing specialist. She said that feature does not exist. I showed her the post and showed her the video and she still said there’s no way She said in order to stop my hearing aids from cutting out and trying to connect to both devices. That I have to either turn off one of the devices completely or turn off Bluetooth on the other device. Pretty much only one device at a time. Definitely frustrating.
Just purchased Rexton Bicore at Costco should I have waited? 🤔
That’s up to you my friend. I definitely am looking forward to the Rexton reach
Does Costco allow try before you buy? I would like to compare my current ones to the Reach.
No. But if you do not like them you can get all your money back
yes, but you can only "try" them in the store during the demo, 10-15 min of walking around.
Are the Rexton Reach compatible with Android? I have a Pixel phone and have a lot of connection issues with the Jabra GN 20's I've had for over 4 months now. Also, can the buttons on the hearing aids be used to pause what you're streaming?
They are somewhat compatible with android. Depends on the phone and whether you are talking about streaming or just using the app. And no sir, you can’t pause streaming with the buttons.
I’m picking up my Jabras today (Thursday). Should I try them both ? The jabra and Rexton Reach before I leave Costco?
yes, I would.
Absolutely! This is one of the only places that allow you to actually demo multiple brands and they are all great, respectable manufacturers. Yes! Try them both 100%
Ty sir, great advice
Question for you... this past week I was turned down for purchasing hearing aids because my left ear hearing was profoundly bad. I practically begged to be able to buy (Rexton Reach) and was told they cannot sell them to me. Is this normal and is this the practice at every Costco?
Well I have to assume there’s more to the story. There are some red flags that require a medical referral to an actual doctor before we can sell you hearing aids. I’m guessing that this is the case for you. Yes, there are certain conditions and circumstances that require us to wait for a doctors approval.
@@HearingClub Thank you for your reply.
Thanks!
my pleasure grandpa smurf! and thank YOU!
Continue being the BEST on TH-cam!!
Awe thank you so much 😊
Question, I hate using the buttons. Can I answer the phone by tapping the hearing aid on the new Rexton Reach? And does it work well, my hearing aid (3 year old Costco) cancels the call about 20% of the time I try to answer the call.
You can, if you have an iPhone. It does have touch control for iPhones.
@@HearingClub Thanks, I am in need of new aids so have to decide on which one at Costco.
When is the 9050 comming and how do you think it will compare. Thanks for what you do..
Ooh idk but i can’t wait to compare them!
I paid $5,000 for my Signia Pure Charge&Go 5TXIs from my Audiologist, but those Rexton’s are technology levels 7s which would have cost me $6,500.
I have experienced the flaky Bluetooth and battery connection issues with the app. Phone calls and Bluetooth streaming can break up when I put my iPhone in my pocket.
Audiologists like to point out that they are made for hearing what’s in the air, but that doesn’t cut it anymore. We’re connected to our audio streams now.
Yes sir, these are the 7ix. And I see where you are coming from, I see both sides. Connectivity is everything now.
Got fitted with them on Wednesday. The fitting process went well. After we walked around the store doing some shopping while I was wearing them. I was amazed at how well I could hear the conversations of people around us and the sound was much more natural than I expected. I could even hear my wife when we separated some distance. This is going to take more time to get used to and I was having some upset stomach symptom the first couple of days that I hope is temporary. I have them paired with my iPhone and am learning the Rexton app and different programs the tech installed. I love the iPhone feature where Siri reads text and calendar notices to me. Streamed content and music sounds strange to me and not real happy with that. I heard the high pitch from the bird feeder yesterday and looked over to see a male Cardinal and thought, I never knew they sounded like that. These are just first impressions with less than 12 hours of wear time.
Do you know if these would pair and work with a signia IX cros device ?
No sir, they would not talk to each other. With a cross configuration you have one real hearing aid on one side and a fake hearing aid with a microphone on the other side. It just wouldn’t make any sense. Are you wanting to get rid of the cross configuration and use 2 real hearing aids? One signia aid and one Rexton?
@@HearingClub thank you for your response. I have ks10 but couple years ago one ear went dead /SSD. After that I was able to get a phonak cros to pair with my working left ear’s ks10. I currently have a ks10 on left ear that pairs with a phonak cros on right. I was just trying to see if I get Rexton reach from Costco if it would pair with signia cros, but I think I’ll try to find a Rexton provider that could get me a Rexton cros to pair with Costco Rexton reach. I noticed there are not many Rexton providers near me, outside of Costco.
I have the Rexton bicores over two years and really never have had connectivity issues at all. All the connectivity issues is related to settings on the phone. You need to allow the program to run in the background if not it will disconnect then. Never had an issue with loosing the programming options in the app. The only time when i was messing with the app and i reset it by mistake
That’s great! Not everyone had these issues but enough of them did that I just couldn’t fit them anymore . Not all were affected for sure. And I’m glad you like them, they’re great aids.
Am using Jabra enhance pro 20 from Costco for four months now. Jabra was recommended by the audiologist. It's connected to my android phone. I have all those issues you mentioned like disconnected Bluetooth, only one aid connected sometimes, no sound at all streaming to name a few. I have two more months to return and get another one. Do you recommend any other better than Jabra or it is not worth the hassle. Thank you.
For me, it’s worth the hassle. I have an iPhone and these are ALL made for iPhone hearing aids. When I got my iPhone, most of the issues went away.
@@HearingClub thank you for prompt response. I will switch to iPhone soon.
@@HearingClubyou mean I should try Rexton Reach or try Jabra with an iPhone?
@@HearingClubI’ve been using my KS9s since 2020 and am using them with an android phone. . I’d like new aids, but I have the distinct feeling that the newer aids don’t work as well with android compared to the ks9s. Could you alleviate this feeling that I have? I really don’t want to switch to iPhone.
@@chachabooom5 This may be unwelcome advice, but I was a staunch Android user for about 20 years. Everyone else in my family is iphone, so I recently, reluctantly, switched to iphone. It took me about a week to adjust to their way of doing things, but once done, it is a beautiful system. EVERYTHING "just works" I don't remember if I have K8 or K9 HAs from Costco, but they are the last version offered without bluetooth, so its been a while. I am currently testing the Philipps 9040s, but I have to turn them in this Friday and I'll be ordering the Rextons based on this review. Good luck
Does the replaceable Rexton Reach batteries have better battery life than the replaceable Bicore ones? I have the Rexton bicores and have had no problems with connecting. I do find that I only get about 10 hours on my battery. My old Phonex got close to a week on a battery. ( I have replaceable batteries due to being deaf in one ear and not wanting to worry about sending it in if a rechargeable goes out.)
I’m so sorry, I’m not sure what you are trying to ask. The Rexton Reach is rechargeable and has a very long capacity of up to 34 hours.
@@HearingClub I can't use the rechargable, only the replaceable. Is that battery also extended?
Do you have to use the app to change the beams?
yes
What ia the comparison bwteen the Jabra enhanced Pro 20 and the Rexron Reach
There’s so many differences, I couldn’t list them here, I’ll try to make more comparison videos when I have time
Have you fitted anyone since the software update?
I verified everything was working by fitting myself and testing everything out today. They seem to work just fine.
Thanks. Just saw your video with the update from last night.
ordered a pair today...my jarbra's were 6 months and 7 days old, so no refund...timing is everything. they said i could hook them up to the same phone. i like the jabras for tv.
I've noticed when you talk about four beams, the animation only shows three beams.
Ok 👍
There are indeed 4 altogether; 3 narrow beams plus one wide beam.
How are these for riding a peddle bike?
I have no idea? What attributes would make them good for riding a peddle bike. And what’s a peddle bike? A bike with pedals?
How is the quality of streaming music? I am very disappointed with streaming quality of my Jabras.
They’re not made for that so they don’t sound good. You need a nice pair of headphones for listening to music
Music with the Oticon More is great. I assume Phillips is also great.
i have tried the new rexton for 3 weeks. the sound quality is amazing. the problen with them is their blue tooth is horrible compared to the Jabras. they have poor distance. My Jabras had alot of feedback even is they were just laying on a table. is it possible that my costco fitter has the gain to high? Love all you do. your fan on Arizona. bill
I just got an email from Jabra giving me $300 discount on the Enhance 500. But I already had scheduled an appointment with Costco.
Nice! That’s a great discount!
Two questions 1 what are you wearing now? 2 will new Jaba connect to two devise at same time. Thanks
15:05
I had Jabra’s a year ago but having to shut down my iPhone to use my iPad was a real pain!
I just got my pair of enhance select 500’s, I’ll do some testing
I recently bought the Jabra enhanced Pro 20 from Costco. Unfortunately, they will not connect with my chromebook via bluetooth like my KS10's do. Will the Rexton Reach's connect to a laptop? That's a dealbreaker for me. Thank you for your great reviews!
I’m not sure, I doubt it. The phonak hearing aids use a different type of Bluetooth or take a different approach. They aren’t locked down like all the others. Stick with your ks10’s if it’s that important to you.
Would you recommend this hearing aid for severe case hearing?
Sure! All of the Costco hearing aids can accommodate very mild to severe/profound hearing loss.
@@HearingClub That is not what my Costco hearing fitter told me at my last visit. I have mid to severe hearing loss. I had the Jabras and could not hear well on my right hearing aid (muffled sound). He tried different domes which did not better the issue. At the end, he told me that my hearing loss was too bad and that the Jabras would not help me and he even suggested I needed a cochlear implant. Yeah, right??!! Plus, he rushed me through the appointment (4:30pm) and said he needed to clock out and that he did not have more time for me. Seriously??
Will these be able to accommodate progressive hearing loss?
Great review new subscriber here .
Nice! Thank you for the support and I’m glad you enjoyed the review.
If the companies that only make hearing aids don't adjust quickly, they are going to find themselves out business. At the end of the day, the difference between most aids and most upper-end ear buds is getting much smaller every year. It will be trivial for a company like Apple or Samsung to spend just a small fraction more to easily eat a big chunk of the aid market.
i agree, if apple makes a dedicated hearing aid, its gonna be amazing
Does Costco accept care credit for payment?
I know they accept HSA payments, I’ll have to double check on care credit. You can always call and ask, they very well may accept it!
It’s been two months since roll out, any updates on Bluetooth connectivity? Did they fix their problems?
I have had my Rexton Reach hearing aids for going on a month. Bluetooth with my Pixel 7 has been flawless. The Jabra pro 20 that I initially bought needed to be reconnected multiple times a day. Also, I find that the streaming audio quality is far superior on the Rextons.
they did fix it! they work great
thank you for the update man!
Do they whistle?
All hearing aids CAN whistle of certain conditions are met, wrong done selection, not inserted correctly, etc… there’s a lot of factors. They can yes, or they can work perfectly with no whistle. If fit and programmed correctly, no, they shouldn’t
Thank you, I am in the process of picking out my first hearing aids. I am seriously considering going to Costco. At present I am torn as to what brand to get there. I was leaning towards Jabra, but now hear from you that Rexton Reach sounds so good, I need to consider them also. Will I be able to try both? As for the whistle question, many have told me that I just have to get used to that and they all do it. I want ones the don't.
Hand Dryers, like a freaking leaf blower in an enclosed space. If you weren't a candidate for hearing aids, you will be. Hate these Hand Dryers!
Yes sir! That sounds about right lol
Hopefully the price will drop
Ya that would be great!
I saw a chat where they said the Rexton Reach was withdrawn temporarily from Costco due to an issue. Any one know if this is real?
Yes, this is real 100%. I was so excited and optimistic too
??!!!!
What's the issue?
@@karynschlinkert5503 A fitter on Facebook says it's not a recall of the hearing aids themselves, but the fitting software they use to program the HA's for your personal hearing.
I went to Costco today to ditch my Jabra’s. Too many problems in the first few months, ending with a completely new pair after multiple repairs on the first set. Now they’re(the new set) wigging out on me, one of them anyway. Very interested in the Rexton Reach, but temporarily have some loaner BiCore’s until they get some Reach loaners, and make sure the software issue is fixed. I’m excited to get them.
Now that it is 4 mos later, do you have any concerns you would like to share regarding the new Rexton Reach? This is my first pair of hearing aids, and I want to ensure I select the best product.
I haven’t heard of any issues, none… I’d say they are a really good bet and an amazing sounding hearing aid.
Is $1,499 the actual price?
Yes sir