Honest road testing is important. It is what we try to do here. We appreciate Mazda has made these effective changes. We'll test the PHEV and petrol engines in time. If you'd like to watch my original long-term review (before the suspension and transmission changes occurred), here it is: th-cam.com/video/2iisRWOQWoM/w-d-xo.html
Interesting question. Engine-wise, the CX-60 is better. Handling-wise, about as good as a CX-5 diesel or maybe a little better. Ride is just different - the CX-5 is disciplined but occasionally sharp on its 19-inch wheel option. The CX-60 is never sharp. It is now well-disciplined, although really nasty bumps taken at speed can still cause too much vertical motion from the rear axle, which doesn't happen on the CX-5. I wouldn't say one is better or worse now. They are quite similar in results, both sporty, both firm.
@@chasingcars i bought a cx5 diesel early last year as i was waiting a long time for the cx60 to get here,and have not regretted that purchase,,nice push back in the seat and exceptional klm per ltr 7.2 over the life of the car,,i just ran out of patience after watching all those overseas reviews over a long period,,so o thought i would get the cx5 and keep it a few years and wait and see how things went with the cx60,,,so im glad i have waited,,i did get to drive a petrol one when mine was in for service and while the power was nice the gear changes were all over the place, so i will request a diesel one for a day on the next service,,this is my second mazda ,first being a 3 astina,,such a well sorted sporty drive ,,only went to cx5 due to a back injury ,,the higher entry point us essential for me now,,ive watched a lot of your reviews over the years and your team do a great job,,,one more thing Mazda for me have always been terrific to deal with ,from servicing to fixing any small problem and price of service ,cheers
I own the petrol Azami sp, an have had the upgraded suspension rework. The front suspension has had no rework done to it. Driven it from Cobar to Broken Hill . That road is a shocker for cx60. The front suspension bottoms out an feels like it is going to start flying. The road is full of waves. Replaced the front tyres at 7000,klms. The toyos go fish scaly. Replaced with Hankooks an seem a lot better an less road noise. Tom needs to go outback to really test the suspension. That road he retested on is in comparison like the autobarn.
We all make mistakes even if you a Giant company. Shout out to Madza for updating their faults and making them free off charge to existing cars. That's what I call "keeping your customers and reputation"
The fact that MAZDA have actively responded to concerns is a credit to them. I fail to understand how such a vehicle passed trials in Australian conditions. The issues would surely have made themselves obvious in any test here. This is a big investment for MAZDA needing this vehicle to be successful, and one does expect some teething problems in any new model but this seemed to slip through the testing. well done on your reports on this vehicle. I would like to see this vehicle and the Series become a real success as it has so much potential.
It's not just Australian road conditions, mate, but globally the complaints have been the same. I'm from Southeast Asia with bad roads and potholes here and there, and we are still not getting the suspension upgrades as of today. Hopefully Mazda Philippines does something about it.
@@rustykilt No country can comment on design features good or bad. However, Journalists can say whatever they want. It's like saying a cheap android, TV or car etc cannot be sold in australia. It can, so long as it comply with safety and laws of that country. The perceived quality of a product is up to the customer to determine and up to journalist to moan.
Kudos for Mazda. This is what I call a premium product and premium manufacturer, because they intend to make their product better, and they listen to the criticism.
never thought of Mazda being a premium manufacturer before but yes credit to them for not avoiding the issue. I'd like to know why they think a 40% suspension fix is good enough though releasing a new car with obvious faults, not subjective preferences, is hard to take I hope they weren't treating the general public as beta testers.
Mazda is not premium. They have massive issues with part tolerances which results in a variety of problems. Knocking suspensions, steering issues, gearbox problems and so on. Last but not least the cars lack finish. Everything seems quite cheap and flimsy. Metal is very thin, paint is incredibly sensitive. They also lack finish in terms of ride quality and road noise. They are quite far away from premium in my opinion.
I’ve had my CX60 PHEV Homura for 18 months, 12,000 miles. It’s had around 20 (free) software updates including transmission plus updated Sound Proofing, Steering and Suspension. It was far from perfect at launch, but is now delivering to my expectation and at almost £20k less than the equivalent BMW, Audi, Jaguar etc is fantastic value. Now the best car I have ever owned (which includes Jag XF & XJL and Mercedes E). Mazda screwed up at launch, but have been amazing at putting things right.
I got my CX60 last month in Dubai (petrol 3.3L mild hybrid), absolutely no issues on transmission (smooth, no abnormal noise). Happy to see mazda had fixed that!
dubai have one of the smoothest road in the world basically, they don't have any reliability issues to the ride, etc, it's just the fact that it's not as comfy as it could, or not class competitive comfort wise, they made it sporty on purpose, but the end product is something that rides too hard for a small luxury car, yet still floaty, maybe simply underdamped shock absorber and overly stiff spring rate
Props need to be given to Mazda on this. Good on them for actually coming out, acknowledging the issues, and at least providing a "suitable" fix to resolve the issue. This is why good journalism is a must from independent outlets, because it can cause things like this to actually happen. Good job guys!
Thanks Tom Baker for honest reporting without fear nor favour. As an owner of a CX60 Straight 6 Azami I’m looking forward to the suspension upgrade. I had a safety recall on the steering and had the transmission upgrade and agree it’s almost a new car…once the suspension is fixed it is going to be a great car for the money.
How can you compare a VW Touareg with air suspension or BMW X3with adaptive suspension and say they are better? Of course they are as the CX60 is just a basic suspension. You need to compare apples to apples. Having driven a Q5 sline the Mazda is a better suspension. Bear in mind, it has 20inch alloys, so most cars with that size of wheel have issues.
I would like to let you know the upgrade to suspension of my cx60 what a difference much better thanks to chasing Car input . Would like to thank the team at Frankston Mazda Jack Meyer
I saw a police cx60 on the road today. I noticed that the rear of the car seemed to bob up and down constantly. Like it was underdamped. Probably needs frequency selective dampers at rear.
Interested in your thoughts on the PHEV after the changes. As a p50e evolve owner I am irritated with the power delivery/transmission weirdness. Crap suspension isn’t even as annoying as the sticky steering that makes it dodgy to drive on the highway. Then again, I got the evolve just for the 18” wheels to help offset the crap suspension 😂
Thanks for the video! I am seriosly considering to get the PHEV on a novated lease, and it's really nice to hear that the suspension has an improvement and the transmission much better! Looking forward to seeing the updated PHEV review!
Thank you for this update!!! VERY helpful. I think this car is so much better looking on the outside as well on the inside compared to the rivals - these improvements from Mazda just seals the deal for me... Put this next to an X3 or an RX and its actually laughable how much beefier and larger and better looking this car is!!
The fact that Mazda clearly prematurely released their new large format vehicles is beyond belief. Unfortunately the rubbish suspension isn’t the only problem. Such a shame.
I was offered the suspension change but declined as I could not fault it! I have a petrol 6 gt and found the suspension slightly better than the cx5 I traded in!
You guys and savagegeese were the two media outlets I’ve heard of that both noticed issues with the suspension and transmission timing of the new large mazda cuvs, the CX-90 in the case of savagegeese.
Had a Mazda azami since new. Didn’t find anything wrong with it. Very smooth transmission and suspension was fine. Not sure what you are talking about - possibly a whinger.
So Mazda has put the Koni Special Active Suspension in the Mazda CX-60. That´s a very good Sign for them. They take care of their Customers. Chase Cars are my favorites. Very good Reviews.
No. They haven't. Sadly. Because the Update is still not good enough, IMHO. Yes, Acceptable, but not on the level that the CX-60 should be. I've got mine retrofitted with the "F" Dampers, but they are still not close to the level the Konis offer.
Having looked forward to the CX 60 PHEV, the test drive, more than a year ago, was a pretty huge disappointment. Ride quality and transmission. You ask yourself, is it just me? The transmission was weird and just incomprehensible. Keep up the good work Chasing Cars. And Mazda, speaking as a Mazda fanatic , what on earth were you thinking???
Thanks for the update I have my cx60 booked in for these changes next Thursday the dealership have been very good the service manager has keep me up to date I Sam a long term client of this dealership Frankston Mazda . Keep up your reviews alway interesting Jack
I bought the inline 6 diesel here in the UK. Transmission is fine but, as you say, the front and rear suspension behave much differently. Too bouncy at the rear. I noticed that it's better with some weight in the boot which suggests it's a damping issue. I have asked my Mazda dealer if I can have the suspension upgrade
Have you noticed problems with driveshaft as well? Our phev vestion around 60 km/h makes resonating noises and causes vibrations. So annoying. Replacing the drive shaft twice had no effect. Do you know anything about this problem?
I have one with updates installed. I was already a happy owner but I say it's a good change. It hasn't lost the sporty feel but more compliant over crappy roads. Happy with the service I got from Macarthur Mazda.
How bad are they doing roads in Australia? The one I tested in Germany had a fantastic suspension in the autobahn, B-roads and country roads.. I do agree about the transmission though. In the end pricing was the final factor and I got the Tiguan Allspace R-Line but still dream of the CX-60.
@ it's the reverse in germany. The Tiguan was cheaper because of availability. The demand for the CX-60 is crazy. Can't blame them for raising the prices.
I had the suspension upgrade done recently on my late 2023 diesel CX60 and it made a noticeable difference in the ride quality. Thank you, Mazda, for addressing the issue. The drive still feels sporty, but it can now also absorb unevenness on the roads like a luxury SUV should!
Good, but if paying about 80k I would want an excellent suspension fix. Our crap Aussie roads keep getting more crap every year. My CX5 seems ok though I still try to dodge the bad holes.
Chasing Cars. I’ve had two CX5 AWD diesels 2014 and 2017 and both engines died at just over 100000km. All service done meticulously on time/km. I drive around 40000 km per year so not caused by short drives or aggressive driving. Eg I get 65000-75000 km out of factory tyres. Noted my experiences is n=2. The stats are against Mazda diesels. Not sure they have fixed the problem so I would not go anywhere near diesels from Mazda. Proven later by court case with ACCC. Mazda did change the engines under warranty. However we have no confidence in their cars. Mazda would have to take my two cx5 back and give me a petrol to get me back to Mazda. Currently driving a RAV4 with confidence.
Great follow up review guys. Did Mazda give any advice as to how they are rolling this out for the early 2023 model existing customers? Will it be a voluntary recall or do you have to contact the dealer and ask for it? Any TSB or reference number to quote?
Hey Tom, I have a petrol CX60. My local dealer confirmed my car is eligible for the suspension work but were unaware of the transmission fix. I called Mazda Australia today to enquire when the transmission fix would be available. The person I spoke to at Mazda Australia did not know anything about the transmission update at all! Did your contacts at Mazda advise when the transmission fix would be available to owners? Great work on this issue by the way - Thank-you
I also have been in touch with Mazda Australia last week and today and they have no idea about the transmission fix. The call centre was essentially useless as all they advised is to go back to the dealer which I advised I already have twice. I asked to speak to a manager at Mazda Australia to discuss and Mazda would not escalate my enquiry and promptly hung up the phone. Quality customer service! Seems as though the left hand doesn’t know what the right hand is doing. Going back to dealer again this week to find out what is going on.
I phoned my dealer and they knew straight away what I was booking in for, the work was completed 2 weeks ago and it’s definitely a noticeable difference. If it wasn’t for this review, I wouldn’t have known the upgrades were available.
I bought the 3.3L turbo mild hybrid SP. Loved that car. They are offering me a "Comfort Suspension Enhancement Recall." I am wondering if that will make my car less firm? I kinda like the present ride.
I'm in the same boat wondering. The ride is already pretty good and it handles when driving aggressively. My only criticism currently is the rebound is a bit much on speed humps at the shops. Apparently the iStop gets disabled too which means it's no longer really Hybrid.
Service update. Mazda replaced the rear shocks and install a bushing or something to prevent the rear from bouncing up too quickly. Mazda also installed new software to address the drivetrain issue when switching from mild EV to petrol. Overall, I'm happy with the suspension now. More comfortable, less upward bounce on higher speed and no more rattling feel or sounds. However, I'm not sure about the new program to the drivetrain. It's smooth but kinda lost that bolting out of the gate feel. Less pick-up.
PHEVs sold for under the luxury car tax threshold attract additional tax incentives for salary packaging customers - namely a full waiver of fringe benefits tax - that is one possible reason. The non-PHEV versions aren’t eligible for that benefit.
Do you know any details about possible new Mazda 6 coming to market? I mean, who needs something high on wheels and heavy when you can have something better :)
An electric Mazda 6 replacement was revealed overnight in China, but it is not based on the CX-60's Mazda-developed platform - it uses a platform from a Chinese brand that Mazda cooperates with in that country. Still, would love to see it here one day!
Do you think the change is made for all 2025 models in all countries? I bought one and did my homework to investigate the failures, and your video helped me decide, but now I wonder if the change is general for all 2025 models around the world. Mine is in reserve because I had to wait for it to be produced, it is model 2025
The biggest problem with the new Mazda CX-60 is actually the poor quality of the suspension, which is too rigid and completely spoils the ride comfort and also the driving safety. Fortunately, Koni has released special shock absorbers for this model. I fitted them on my CX-60 3.3 Turbodiesel and the comfort is a bit improved. However, I find it shameful that I had to spend CHF 2000 to drive my car in conditions of sufficient comfort and safety! According to Mazda's Swiss customer service this problem simly doesn't exist
Can you advise us on what year to buy which has the upgrades, I currently like the diesel model, in nz they are around 65ish for 22 model, thanks Warren.
Fellow kiwi here, the diesel versions sold by Mazda NZ are usually imported from the UK for the 2022 model year. NZ new CX60’s produced (built ) after September 2023 have had the updates from factory. Check with your Mazda dealer to verify if updates on a particular diesel model have been made. Likely to be software only.
Well mazda should make the cx 60 2025 suspension more soft and not to stiff..we need meat on the tires and foglights. Ride quality is a definite priority in my book. For that we buy a sport sedan car.😮😢
If you try a demo from a dealer, reckon you can be assured it has the improvements? And same if you buy a demo? The dealer could just claim the fixes are in place?
Update: the first dealer we visited wasn't aware there was a transmission or suspension upgrade. The second dealer: had heard demo units, near new or new MY23 may need the fix, but was totally unsure IF or when they needed to be added... total confusion all around
Hey Tom, kudos for the good journalism. Since you had a diesel CX60 as a long termer, I just want to know if you had any issues with the DPF with city, non-highway driving?
Hi, I own a Diesel since November 2023, 16200 km so far. I do drive in the city, in awful traffic, 4 days out of 7. The 5th working day and the week-ends I go for longer drives, but I do it every week to give the car a chance to burn and clean whatever she has to. So far no issues with the DPF, not even Fast Idle Engine Cleaning. I'm also very happy with the car overall.
I really don't know why they don't release this in North America and just take the CX - 5 off the market. Pretty sure this will be their best seller if they do release it. It's crazy.
Looking at US sales numbers the CX-5 outsold the CX-50 by 3X in 2023 and the 50 is practically the same size as the CX-60. I would guess they think buyers would just move to the new CX-70 if they really want the bigger engines + plug in options.
Hi Mark, thats exactly what I did. Had 3 CX 5s and loved them. The CX 60 is exactly the next car I wanted since Ive been driving diesel since 2012 and I love the Soul Red colour. I expected getting the 1st edition of this new model was risky so I caught every online review that existed before I bought. I just had the suspension/transmission fixes installed this week and Tom is correct. It has fixed the ride for the most part. Big speed bumps still give it a little goose but nothing like it was. The ride on smooth highway has always been great and I really enjoy crusing up and down the motorways. I will be taking a trip down to Fitzroy Falls and Berry soon to test out winding bumpy roads next. The hybrid system works fine. I never liked the iStop feature so I always cancel it except when cruising on the highway. Get some great gas mileage then. round the city of Sydney Im a bit heavy footed so Im getting around 8.5l /100 with the iStop off. My CX5 didnt do this well and it was a lot lighter.
Thanks Pete , looking to upgrade in about October. Going to have the cx5 serviced in a few weeks so will take a cx60 home for a few days if Mazda will let us , I don’t want to just take one around the block for a test ride like to put a few 100 km into one before making a decision. Do like the Kia sorento as well going to have a look a both , I would like to stick with Mazda as this will be our third Mazda in 7 years .
Thanks @chasingcars for this wonderful update! Took delivery of my d50e GT MY jul’23 today and dealer offered the updated ‘softer’ suspension at the first service. Basically said test it for a few weeks and then report in if you want the update. So nice to see your experience and I will be taking it up the mountains this weekend to get a feel for the ride. It’s a nerve wracking decision as this will be a long term investment and it’s a one way change over for the suspension components. (I did watch your initial video closely and I hear that word refinement) in your opinion, What should I be looking out for?
We bought a CX-60, and it has been a terrible experience. We’ve had problems every day. In just six months, we’ve had to bring it in for recalls and software resets five times. The value has already dropped by $10,000. Please don’t buy the CX-60. My wife spoke to the General Sales Manager, Robert, Mt Gravatt but there was no resolution. He was polite, but nothing was accomplished.
I know Mazda is a smaller car maker and that their cars tend to have closer to 10 year life cycles due to that And when I saw Mazda jump into the premium market I really loved it, but then as time went on the disadvantages they have against bigger brands started surfacing, just like the transmission and ride of the CX-60 or the US version of this, the CX-70, just being a CX-90 with a different bumper at the same price 💀 And I thought we were going to be doomed to that for 10 years. But to see Mazda actually come back to update their cars and to attempt to fix those issues gives me massive respect for them :') They may have needed more time or lack some of the budget, but they want to do things right like they always have. ❤️ Mazda, if you're reading this, well done, I love you, and I'll never leave your side just for this action :') ❤
I still think the RX rides better and has better body control, but previously the Lexus was superior to a substantial degree. Not the Lexus is better in terms of ride to a somewhat noticeable but not overwhelming degree.
Why aren't the Cx-60's from all over the world getting the recalls and updated parts all at the same time ? Mazda South Africa seem very shady about the well known Suspension and Gearbox issue.
Sorry, but Mazda should've tuned their suspension and trans from the beginning. Esp for a SUV being over $60k. They're just resting on their previous success to be lazy.
Very interesting video, thanks. Waitting for my Takumi diesel 200 CV, and as soon as it will arrive i will ask Mazda France to change the suspensions and check the transmission to obtain the result you get now on the white car. Wish Mazda France will be as reactive and efficient than Mazda Australia, even if i have to ask personnaly.
@@blackcyborg009 SIngapore, i can't accept this because of the price we pay and even my old CX5 had this feature which was very useful. You dont use AA or Carplay all the time and knowing the speed limits on certain roads are very helpful. I will think twice next time when i decide to buy a car. Why are Europe or N America getting this feature but not us in South east Asia? Its bullshit.
Mazda upmarket luxury SUV over 80k still haven’t got a better lane centring assist same as entry level car like Hyundai and Kia on highway. What a shame Mazda. They treat Aussie drivers as their lab rat to test their new product.
Transmission I'd say is 100% fixed (on this diesel tester), whereas the suspension is more like a 40-50% improvement. Very noticeable, though not still not what I'd call perfect. Remember, I am picky. That's my job!
CX-90 was allegedly built this way from the start, so I’ll need to test one myself and give you my honest view - haven’t spent enough time in that vehicle.
no one complained about the CX90... but I'd expect some tunings as well as said in the video, never buy brand new generation / engine / trans cars.... not even Toyota get it right the first time
I test-drove the diesel version of this car yesterday. The power, interior design, and exterior appearance are impressive. It felt great driving on flat roads. However, the road noise was quite loud when driving over coarse chip at speed. It's not a quiet highway cruiser; instead, it's loud and boomy. The suspension feels cheap and doesn't effectively absorb bumps or road imperfections. Additionally, there was a small rattle in the dashboard. Overall, I would not recommend this car yet, but I'd like to one day, after Mazda do the engineering properly, and address the asking price. Its unresolved.
Honest road testing is important. It is what we try to do here. We appreciate Mazda has made these effective changes. We'll test the PHEV and petrol engines in time. If you'd like to watch my original long-term review (before the suspension and transmission changes occurred), here it is: th-cam.com/video/2iisRWOQWoM/w-d-xo.html
does it now drive as well as a CX-5 diesel ????
Interesting question. Engine-wise, the CX-60 is better. Handling-wise, about as good as a CX-5 diesel or maybe a little better. Ride is just different - the CX-5 is disciplined but occasionally sharp on its 19-inch wheel option. The CX-60 is never sharp. It is now well-disciplined, although really nasty bumps taken at speed can still cause too much vertical motion from the rear axle, which doesn't happen on the CX-5. I wouldn't say one is better or worse now. They are quite similar in results, both sporty, both firm.
@@chasingcars i bought a cx5 diesel early last year as i was waiting a long time for the cx60 to get here,and have not regretted that purchase,,nice push back in the seat and exceptional klm per ltr 7.2 over the life of the car,,i just ran out of patience after watching all those overseas reviews over a long period,,so o thought i would get the cx5 and keep it a few years and wait and see how things went with the cx60,,,so im glad i have waited,,i did get to drive a petrol one when mine was in for service and while the power was nice the gear changes were all over the place, so i will request a diesel one for a day on the next service,,this is my second mazda ,first being a 3 astina,,such a well sorted sporty drive ,,only went to cx5 due to a back injury ,,the higher entry point us essential for me now,,ive watched a lot of your reviews over the years and your team do a great job,,,one more thing Mazda for me have always been terrific to deal with ,from servicing to fixing any small problem and price of service ,cheers
All credit to Chasing Cars’ review.
I own the petrol Azami sp, an have had the upgraded suspension rework. The front suspension has had no rework done to it. Driven it from Cobar to Broken Hill . That road is a shocker for cx60. The front suspension bottoms out an feels like it is going to start flying. The road is full of waves. Replaced the front tyres at 7000,klms. The toyos go fish scaly. Replaced with Hankooks an seem a lot better an less road noise. Tom needs to go outback to really test the suspension. That road he retested on is in comparison like the autobarn.
We all make mistakes even if you a Giant company. Shout out to Madza for updating their faults and making them free off charge to existing cars. That's what I call "keeping your customers and reputation"
Now let's see dealers get on the front foot to ensure customers are made aware of the changes.
Hopefully they do it to the cx90 next
The fact that MAZDA have actively responded to concerns is a credit to them. I fail to understand how such a vehicle passed trials in Australian conditions. The issues would surely have made themselves obvious in any test here. This is a big investment for MAZDA needing this vehicle to be successful, and one does expect some teething problems in any new model but this seemed to slip through the testing. well done on your reports on this vehicle. I would like to see this vehicle and the Series become a real success as it has so much potential.
It's not just Australian road conditions, mate, but globally the complaints have been the same. I'm from Southeast Asia with bad roads and potholes here and there, and we are still not getting the suspension upgrades as of today. Hopefully Mazda Philippines does something about it.
Yes, it's interesting. I think the launch may have been a little rushed and the corrections are now coming.
The release marked for CX-60 was Sweden and when swedes did the moose test with PHEV, the tire burst and damaged the rim.
@@lanla6838z so they ignore road tests in this country?
@@rustykilt No country can comment on design features good or bad. However, Journalists can say whatever they want.
It's like saying a cheap android, TV or car etc cannot be sold in australia.
It can, so long as it comply with safety and laws of that country.
The perceived quality of a product is up to the customer to determine and up to journalist to moan.
Kudos for Mazda. This is what I call a premium product and premium manufacturer, because they intend to make their product better, and they listen to the criticism.
never thought of Mazda being a premium manufacturer before but yes credit to them for not avoiding the issue.
I'd like to know why they think a 40% suspension fix is good enough though
releasing a new car with obvious faults, not subjective preferences, is hard to take
I hope they weren't treating the general public as beta testers.
Mazda does deserve praise for listening and developing a solution relatively quickly, though it should have been right from day one.
@@seth1455 I think it is not a 40% suspension fix, but a 40% improvement from original suspension.
Mazda is not premium. They have massive issues with part tolerances which results in a variety of problems. Knocking suspensions, steering issues, gearbox problems and so on. Last but not least the cars lack finish. Everything seems quite cheap and flimsy. Metal is very thin, paint is incredibly sensitive.
They also lack finish in terms of ride quality and road noise.
They are quite far away from premium in my opinion.
@@seth1455and what car maker is for you a premium one?
Kudos to chasing cars for telling it as it is. No sugar coating, none of that bs marketing. Thank you!
I’ve had my CX60 PHEV Homura for 18 months, 12,000 miles. It’s had around 20 (free) software updates including transmission plus updated Sound Proofing, Steering and Suspension. It was far from perfect at launch, but is now delivering to my expectation and at almost £20k less than the equivalent BMW, Audi, Jaguar etc is fantastic value. Now the best car I have ever owned (which includes Jag XF & XJL and Mercedes E). Mazda screwed up at launch, but have been amazing at putting things right.
good journalism, a dying breed
Thanks.
I got my CX60 last month in Dubai (petrol 3.3L mild hybrid), absolutely no issues on transmission (smooth, no abnormal noise). Happy to see mazda had fixed that!
dubai have one of the smoothest road in the world basically, they don't have any reliability issues to the ride, etc, it's just the fact that it's not as comfy as it could, or not class competitive comfort wise, they made it sporty on purpose, but the end product is something that rides too hard for a small luxury car, yet still floaty, maybe simply underdamped shock absorber and overly stiff spring rate
Hi Doug. How much you paid if you dont mind to share ? I live in dhbai and planing to buy full version one as well.
Props need to be given to Mazda on this. Good on them for actually coming out, acknowledging the issues, and at least providing a "suitable" fix to resolve the issue.
This is why good journalism is a must from independent outlets, because it can cause things like this to actually happen.
Good job guys!
Thanks Tom Baker for honest reporting without fear nor favour. As an owner of a CX60 Straight 6 Azami I’m looking forward to the suspension upgrade. I had a safety recall on the steering and had the transmission upgrade and agree it’s almost a new car…once the suspension is fixed it is going to be a great car for the money.
How can you compare a VW Touareg with air suspension or BMW X3with adaptive suspension and say they are better? Of course they are as the CX60 is just a basic suspension. You need to compare apples to apples. Having driven a Q5 sline the Mazda is a better suspension. Bear in mind, it has 20inch alloys, so most cars with that size of wheel have issues.
Besides the thousand of problems in those two...vw and bmw...
I would like to let you know the upgrade to suspension of my cx60 what a difference much better thanks to chasing Car input . Would like to thank the team at Frankston Mazda Jack Meyer
I saw a police cx60 on the road today. I noticed that the rear of the car seemed to bob up and down constantly. Like it was underdamped.
Probably needs frequency selective dampers at rear.
Which country and state can I ask? Thanks
Interested in your thoughts on the PHEV after the changes.
As a p50e evolve owner I am irritated with the power delivery/transmission weirdness.
Crap suspension isn’t even as annoying as the sticky steering that makes it dodgy to drive on the highway.
Then again, I got the evolve just for the 18” wheels to help offset the crap suspension 😂
they should upgrade all cx60 all over the world not just australia, it would be unfair for us
they are, at least in europe they already offer this, I'm going to get mine upgraded after the holidays
@@AndreiXd23 really? i hope we will be eligible also in our country
@@tracy062 quick advice: your local dealership might be clueless to this, so contact the mazda hq that is responsible for your whole country
Not available un UK yet according to my dealer.
Did you maybe have a chance to test PHEV version woth upgraded suspension and gearbox?
Thanks for the video! I am seriosly considering to get the PHEV on a novated lease, and it's really nice to hear that the suspension has an improvement and the transmission much better! Looking forward to seeing the updated PHEV review!
I've got a cx60 and I agree with this. I would class it more of a sports suv as I have the phev version which goes quick for something this size.
Thank you for this update!!! VERY helpful. I think this car is so much better looking on the outside as well on the inside compared to the rivals - these improvements from Mazda just seals the deal for me... Put this next to an X3 or an RX and its actually laughable how much beefier and larger and better looking this car is!!
lol, my RX drives way better than this
The fact that Mazda clearly prematurely released their new large format vehicles is beyond belief. Unfortunately the rubbish suspension isn’t the only problem. Such a shame.
It definitely seemed half-baked at launch. It's now perhaps ¾ baked.
How is xuv700 doing in terms of sales? Have you heard of feedbacks from owners?@@chasingcars
I was offered the suspension change but declined as I could not fault it! I have a petrol 6 gt and found the suspension slightly better than the cx5 I traded in!
You guys and savagegeese were the two media outlets I’ve heard of that both noticed issues with the suspension and transmission timing of the new large mazda cuvs, the CX-90 in the case of savagegeese.
Had a Mazda azami since new. Didn’t find anything wrong with it. Very smooth transmission and suspension was fine. Not sure what you are talking about - possibly a whinger.
Mazda why can you just ad higher profile tyres and active dampeners in your car?
So Mazda has put the Koni Special Active Suspension in the Mazda CX-60. That´s a very good Sign for them. They take care of their Customers. Chase Cars are my favorites. Very good Reviews.
How do you know its a Koni solution?
No. They haven't. Sadly. Because the Update is still not good enough, IMHO. Yes, Acceptable, but not on the level that the CX-60 should be. I've got mine retrofitted with the "F" Dampers, but they are still not close to the level the Konis offer.
Having looked forward to the CX 60 PHEV, the test drive, more than a year ago, was a pretty huge disappointment. Ride quality and transmission. You ask yourself, is it just me? The transmission was weird and just incomprehensible.
Keep up the good work Chasing Cars. And Mazda, speaking as a Mazda fanatic , what on earth were you thinking???
when will the upgrade be available in Europe?
Thanks for the update I have my cx60 booked in for these changes next Thursday the dealership have been very good the service manager has keep me up to date I Sam a long term client of this dealership Frankston Mazda . Keep up your reviews alway interesting Jack
How's the updated car?
I bought the inline 6 diesel here in the UK. Transmission is fine but, as you say, the front and rear suspension behave much differently. Too bouncy at the rear. I noticed that it's better with some weight in the boot which suggests it's a damping issue. I have asked my Mazda dealer if I can have the suspension upgrade
Honeslty well done to Mazda for the wide range of support they gave to customers and addmitting they stuffed up which is rare for them.
Have you noticed problems with driveshaft as well? Our phev vestion around 60 km/h makes resonating noises and causes vibrations. So annoying. Replacing the drive shaft twice had no effect. Do you know anything about this problem?
I would love to see the detail review on petrol CX60 asap.
I have one with updates installed. I was already a happy owner but I say it's a good change. It hasn't lost the sporty feel but more compliant over crappy roads. Happy with the service I got from Macarthur Mazda.
Any idea what was the Part numbers on the updated Shocks ?
How bad are they doing roads in Australia? The one I tested in Germany had a fantastic suspension in the autobahn, B-roads and country roads.. I do agree about the transmission though. In the end pricing was the final factor and I got the Tiguan Allspace R-Line but still dream of the CX-60.
So you have bought a more expensive car then? The Tiguan equipped with the same features as the CX-60 is far more expensive.
@ it's the reverse in germany. The Tiguan was cheaper because of availability. The demand for the CX-60 is crazy. Can't blame them for raising the prices.
Arguably the best motoring journo around. Good work.
For what it charges, Mazda needs to add active dampening suspension to their CX60 Alazmi
I had the suspension upgrade done recently on my late 2023 diesel CX60 and it made a noticeable difference in the ride quality. Thank you, Mazda, for addressing the issue. The drive still feels sporty, but it can now also absorb unevenness on the roads like a luxury SUV should!
in which country?
@@94BandiHUN AU
Thanks for addressing this issue. Could you please provide the part number for the new damper?
Good, but if paying about 80k I would want an excellent suspension fix. Our crap Aussie roads keep getting more crap every year. My CX5 seems ok though I still try to dodge the bad holes.
Agreed, the expectation should be very high north of $80K driveaway, which my long-termer was.
Chasing Cars. I’ve had two CX5 AWD diesels 2014 and 2017 and both engines died at just over 100000km.
All service done meticulously on time/km.
I drive around 40000 km per year so not caused by short drives or aggressive driving. Eg I get 65000-75000 km out of factory tyres.
Noted my experiences is n=2. The stats are against Mazda diesels. Not sure they have fixed the problem so I would not go anywhere near diesels from Mazda. Proven later by court case with ACCC.
Mazda did change the engines under warranty. However we have no confidence in their cars.
Mazda would have to take my two cx5 back and give me a petrol to get me back to Mazda.
Currently driving a RAV4 with confidence.
Any idea when you will be doing the road test on the PHEV with the new suspension? Anyone got their PHEV updated and have any comment?
Thank you for the update. The Phev is now becoming interesting.
Really need to drive that one, because it was the worst in terms of body control.
Does this also applies to the CX90?
Here in the Philippines, they had a recall for the steering wheel worm gear?
Great follow up review guys. Did Mazda give any advice as to how they are rolling this out for the early 2023 model existing customers? Will it be a voluntary recall or do you have to contact the dealer and ask for it? Any TSB or reference number to quote?
The dealer contacted me almost as soon as I read about it online. Got the parts in a week and installed this week. Got a loaner car and all for free.
My Mazda dealer didn’t contact me, I had to phone them to organise the upgrades.
Hey Tom, I have a petrol CX60. My local dealer confirmed my car is eligible for the suspension work but were unaware of the transmission fix. I called Mazda Australia today to enquire when the transmission fix would be available. The person I spoke to at Mazda Australia did not know anything about the transmission update at all! Did your contacts at Mazda advise when the transmission fix would be available to owners? Great work on this issue by the way - Thank-you
I also have been in touch with Mazda Australia last week and today and they have no idea about the transmission fix. The call centre was essentially useless as all they advised is to go back to the dealer which I advised I already have twice. I asked to speak to a manager at Mazda Australia to discuss and Mazda would not escalate my enquiry and promptly hung up the phone. Quality customer service! Seems as though the left hand doesn’t know what the right hand is doing. Going back to dealer again this week to find out what is going on.
I phoned my dealer and they knew straight away what I was booking in for, the work was completed 2 weeks ago and it’s definitely a noticeable difference.
If it wasn’t for this review, I wouldn’t have known the upgrades were available.
I bought the 3.3L turbo mild hybrid SP. Loved that car. They are offering me a "Comfort Suspension Enhancement Recall." I am wondering if that will make my car less firm? I kinda like the present ride.
I'm in the same boat wondering. The ride is already pretty good and it handles when driving aggressively. My only criticism currently is the rebound is a bit much on speed humps at the shops. Apparently the iStop gets disabled too which means it's no longer really Hybrid.
@@aygeeninty771 my issue is with rattling noise whenever I go over a bump or turn hard. The things in the car gets rattled.
Service update. Mazda replaced the rear shocks and install a bushing or something to prevent the rear from bouncing up too quickly. Mazda also installed new software to address the drivetrain issue when switching from mild EV to petrol. Overall, I'm happy with the suspension now. More comfortable, less upward bounce on higher speed and no more rattling feel or sounds. However, I'm not sure about the new program to the drivetrain. It's smooth but kinda lost that bolting out of the gate feel. Less pick-up.
@@presentelaw thanks for the update. I'll see what I can find out regarding power. 🤔
@@aygeeninty771 I did not mention that Mazda also installed a bolt to the front shocks as part of the recall. I just read about it on my invoice.
Why do I see (in QLD) the CX-60 is mainly powered by the PHEV system rather than the highly-anticipated 6-cylinder engines?
PHEVs sold for under the luxury car tax threshold attract additional tax incentives for salary packaging customers - namely a full waiver of fringe benefits tax - that is one possible reason. The non-PHEV versions aren’t eligible for that benefit.
Do you know any details about possible new Mazda 6 coming to market? I mean, who needs something high on wheels and heavy when you can have something better :)
An electric Mazda 6 replacement was revealed overnight in China, but it is not based on the CX-60's Mazda-developed platform - it uses a platform from a Chinese brand that Mazda cooperates with in that country. Still, would love to see it here one day!
Do you think the change is made for all 2025 models in all countries? I bought one and did my homework to investigate the failures, and your video helped me decide, but now I wonder if the change is general for all 2025 models around the world. Mine is in reserve because I had to wait for it to be produced, it is model 2025
The biggest problem with the new Mazda CX-60 is actually the poor quality of the suspension, which is too rigid and completely spoils the ride comfort and also the driving safety. Fortunately, Koni has released special shock absorbers for this model. I fitted them on my CX-60 3.3 Turbodiesel and the comfort is a bit improved. However, I find it shameful that I had to spend CHF 2000 to drive my car in conditions of sufficient comfort and safety! According to Mazda's Swiss customer service this problem simly doesn't exist
So does the CX9 drive better?
Does the CX9 AWD have better suspension over pot holes and is the transmission better or shifts smoother and sportier
When was your car produced? Mine even though I've got it in 2024 the fabrocation date is september 2023. I still feel the jumpiness quite hard
Can you advise us on what year to buy which has the upgrades, I currently like the diesel model, in nz they are around 65ish for 22 model, thanks Warren.
Fellow kiwi here, the diesel versions sold by Mazda NZ are usually imported from the UK for the 2022 model year. NZ new CX60’s produced (built ) after September 2023 have had the updates from factory. Check with your Mazda dealer to verify if updates on a particular diesel model have been made. Likely to be software only.
Well mazda should make the cx 60 2025 suspension more soft and not to stiff..we need meat on the tires and foglights. Ride quality is a definite priority in my book. For that we buy a sport sedan car.😮😢
Well done Tom. A good result
Great job on doing the update guys. This car will go back on my future considerations for my wife. I have now subscribed because of this video.
Excellent, thanks for the video! I'll ask my dealer about this, I am assuming that the changes will also be rolled out on European markets?
what about the diesels that were built before 28th March 2023? do they don´t get the upgraded suspension?
If your in Australia then yes as well as a powertrain reflash.
when was this car you tested built? which month
So can I get my car fixed if I ordered got it January 2024 and supposedly it was produced September 2023?
Is there any reference to official notice by Mazda that it will fix existing cars?
If you try a demo from a dealer, reckon you can be assured it has the improvements? And same if you buy a demo? The dealer could just claim the fixes are in place?
Update: the first dealer we visited wasn't aware there was a transmission or suspension upgrade. The second dealer: had heard demo units, near new or new MY23 may need the fix, but was totally unsure IF or when they needed to be added... total confusion all around
Any update on the phev?
When you say transmission is fixed, how this gear box compare to torque converter?
Anyway, great review as usual. Thanks, Tom.
Hey Tom, kudos for the good journalism. Since you had a diesel CX60 as a long termer, I just want to know if you had any issues with the DPF with city, non-highway driving?
Hi, I own a Diesel since November 2023, 16200 km so far. I do drive in the city, in awful traffic, 4 days out of 7. The 5th working day and the week-ends I go for longer drives, but I do it every week to give the car a chance to burn and clean whatever she has to. So far no issues with the DPF, not even Fast Idle Engine Cleaning. I'm also very happy with the car overall.
@@elenagageanu456 That's great. Thanks for sharing your Mazda diesel experience with us.
Has the road noise improved with the retuning of suspension @Chasing Cars?
I can’t say I noticed a significant change in that area.
So when the cx 80 comes out later this year. Will it be well sorted?
Probably not. Mazda like to save money and let the public test the cars first lol.
I really don't know why they don't release this in North America and just take the CX - 5 off the market. Pretty sure this will be their best seller if they do release it. It's crazy.
Looking at US sales numbers the CX-5 outsold the CX-50 by 3X in 2023 and the 50 is practically the same size as the CX-60. I would guess they think buyers would just move to the new CX-70 if they really want the bigger engines + plug in options.
Great vid , looking to upgrade from cx5 to cx60 how did the mild hybrid system work .
Some reviews I’ve read say it’s a bit clunky.
Hi Mark, thats exactly what I did. Had 3 CX 5s and loved them. The CX 60 is exactly the next car I wanted since Ive been driving diesel since 2012 and I love the Soul Red colour. I expected getting the 1st edition of this new model was risky so I caught every online review that existed before I bought. I just had the suspension/transmission fixes installed this week and Tom is correct. It has fixed the ride for the most part. Big speed bumps still give it a little goose but nothing like it was. The ride on smooth highway has always been great and I really enjoy crusing up and down the motorways. I will be taking a trip down to Fitzroy Falls and Berry soon to test out winding bumpy roads next. The hybrid system works fine. I never liked the iStop feature so I always cancel it except when cruising on the highway. Get some great gas mileage then. round the city of Sydney Im a bit heavy footed so Im getting around 8.5l /100 with the iStop off. My CX5 didnt do this well and it was a lot lighter.
Thanks Pete , looking to upgrade in about October. Going to have the cx5 serviced in a few weeks so will take a cx60 home for a few days if Mazda will let us , I don’t want to just take one around the block for a test ride like to put a few 100 km into one before making a decision.
Do like the Kia sorento as well going to have a look a both , I would like to stick with Mazda as this will be our third Mazda in 7 years .
Thanks @chasingcars for this wonderful update!
Took delivery of my d50e GT MY jul’23 today and dealer offered the updated ‘softer’ suspension at the first service. Basically said test it for a few weeks and then report in if you want the update. So nice to see your experience and I will be taking it up the mountains this weekend to get a feel for the ride. It’s a nerve wracking decision as this will be a long term investment and it’s a one way change over for the suspension components. (I did watch your initial video closely and I hear that word refinement) in your opinion, What should I be looking out for?
How does it compare to a Lexus NX FSport? Thanks.
We bought a CX-60, and it has been a terrible experience. We’ve had problems every day. In just six months, we’ve had to bring it in for recalls and software resets five times. The value has already dropped by $10,000. Please don’t buy the CX-60. My wife spoke to the General Sales Manager, Robert, Mt Gravatt but there was no resolution. He was polite, but nothing was accomplished.
Now maybe they can do the same for the CX-90 in North America?
I know Mazda is a smaller car maker and that their cars tend to have closer to 10 year life cycles due to that
And when I saw Mazda jump into the premium market I really loved it, but then as time went on the disadvantages they have against bigger brands started surfacing, just like the transmission and ride of the CX-60 or the US version of this, the CX-70, just being a CX-90 with a different bumper at the same price 💀
And I thought we were going to be doomed to that for 10 years. But to see Mazda actually come back to update their cars and to attempt to fix those issues gives me massive respect for them :')
They may have needed more time or lack some of the budget, but they want to do things right like they always have. ❤️
Mazda, if you're reading this, well done, I love you, and I'll never leave your side just for this action :') ❤
How would you compare this now vs rx 500h or an equivalent grade (350?)
I still think the RX rides better and has better body control, but previously the Lexus was superior to a substantial degree. Not the Lexus is better in terms of ride to a somewhat noticeable but not overwhelming degree.
Is this a Torque converter Auto? I thought it was an MCT🤔
MCT
Why aren't the Cx-60's from all over the world getting the recalls and updated parts all at the same time ? Mazda South Africa seem very shady about the well known Suspension and Gearbox issue.
For the US market is this the successor to the CX-5?
I can’t believe they allowed it to be released with these faults, and your concerns have been mirrored around the world, especially the transmission.
Never buy the first year of anything and wait much longer if you can.
So I'm guessing that CX60 is going to replace CX-5?
Nope its not new CX5 due 2026
Did anyone experience faulty hybrid system- engine Malfunction for CX60?
What about CX90 ? Because it has the same issues ?
At 6mins 40 I thought you were going to bounce out of the seat or get whiplash. 40% improvement over dismal is still poor I'd judge. Nope no thanks
Sorry, but Mazda should've tuned their suspension and trans from the beginning. Esp for a SUV being over $60k. They're just resting on their previous success to be lazy.
Yep, totally agree this should have been correct from the start.
Very interesting video, thanks. Waitting for my Takumi diesel 200 CV, and as soon as it will arrive i will ask Mazda France to change the suspensions and check the transmission to obtain the result you get now on the white car. Wish Mazda France will be as reactive and efficient than Mazda Australia, even if i have to ask personnaly.
They did nearly everything they needed to. But then they added their own gearbox and stupid suspension tune.. A very costly mistake for Mazda.
Upgrades are for global market?
how to tell whether my Mazda CX60 is eligible for an upgrade?
just check with your local Mazda dealer, they will let you know if you are eligible. Got mine upgraded last month, significant improvement.
In South east Asia, Mazda don't even give us the navigation card anymore. So Road signs like speed limits cannot be read anymore.
Which country specifically?
For Philippines, they don't give out anymore (because they assume that everyone has a smartphone so Waze is better)
@@blackcyborg009 SIngapore, i can't accept this because of the price we pay and even my old CX5 had this feature which was very useful. You dont use AA or Carplay all the time and knowing the speed limits on certain roads are very helpful.
I will think twice next time when i decide to buy a car. Why are Europe or N America getting this feature but not us in South east Asia? Its bullshit.
can you please do a video on best dashcams available in Australia
To be honest it’s not our specialty, so you may find that other expert channels know better about the best dash cams.
I was so impressed with the cx60 I went straight out & bought a
Lexus 350h fsport....
Lies. They don't even take orders for the Lexus.
Man the CX-60 looks good. Too expensive for me though.
Mazda upmarket luxury SUV over 80k still haven’t got a better lane centring assist same as entry level car like Hyundai and Kia on highway. What a shame Mazda. They treat Aussie drivers as their lab rat to test their new product.
40 out of 100 is a fail is it not ?
It would be - but it wasn’t an objective 0 out of 100 before the fix. I’d say it’s now a pass or a low credit if we want to use university marks.
@@chasingcars fair enough. If I’m going to spend 80k on a car I want a distinction.
I think that is very fair.
Tom what are you doing wearing a real watch again. 😊
Good to hear it's better but no way fixed. Wonder if Mazda will continue running changes in the future
Transmission I'd say is 100% fixed (on this diesel tester), whereas the suspension is more like a 40-50% improvement. Very noticeable, though not still not what I'd call perfect. Remember, I am picky. That's my job!
PHEV please
Is it the same with the cx90?
CX-90 was allegedly built this way from the start, so I’ll need to test one myself and give you my honest view - haven’t spent enough time in that vehicle.
no one complained about the CX90... but I'd expect some tunings as well
as said in the video, never buy brand new generation / engine / trans cars.... not even Toyota get it right the first time
I test-drove the diesel version of this car yesterday. The power, interior design, and exterior appearance are impressive. It felt great driving on flat roads. However, the road noise was quite loud when driving over coarse chip at speed. It's not a quiet highway cruiser; instead, it's loud and boomy. The suspension feels cheap and doesn't effectively absorb bumps or road imperfections. Additionally, there was a small rattle in the dashboard. Overall, I would not recommend this car yet, but I'd like to one day, after Mazda do the engineering properly, and address the asking price. Its unresolved.