Karen Tries to Check In After Midnight
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- เผยแพร่เมื่อ 1 ต.ค. 2024
- Just because the calendar says it's your day of arrival DOESN'T mean you get to check in. 🤦♀️
I hope you enjoyed this fun skit I made based off my wild experience working at the Front Desk of a hotel. I have PLENTY of these stories that I can't wait to share with you all!
If you have a story of your experiences working at hotels, or just in customer service in general, please share it with me! I may even make a skit out of it! 😉
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Karen : you promised me a room for Monday night. It is Monday night.
Hotel employee: "Ma'am, I thought you KNEW how time worked. It's Monday MORNING."
I was screaming this too like 'MORNING.. It is Monday MORNING right now' Freaking Karens.. x.x
I’m not the only one thinking the same thing.
Me too. LOL. 😂
Yup! Monday morning. Hated people like this
I came here to say this lmao
It pains me so badly to watch these sometimes because they are 100% accurate!!!! To all my brothers and sisters in the hospitality industry, stay strong!!!
I was thinking the same thing. These customers are infuriating!
@@tarawalker7193 She wrong. 1:30 a.m. is Monday MORNING! And her reservation is for Monday evening, since check is going to be in the afternoon on Monday.
@@tinydancer7426 She absolutely is.
@@tinydancer7426Agreed 💯! Read essentially what is your Contract with the Property!
What about when she realizes that she's going to be charged a fee because she didn't give you 24 hours notice?
Which is normally the cost of 1 night's stay plus tax. 😅
@@heathercutler5114 Incorrect. It's 90% of the room's rate. But that happens a lot. You'd be surprised how often I have to process no-show reservations, that even paid the whole stay in advance and then simply don't show up.
@@uncledrake6606 I know for a fact that at least with the Hilton family of brands, it's 1 night+tax.
@@uncledrake6606in Germany the hotel has to try to sell the room and if so you can be only charged for the unoccupied nights and administrative fee.
Part 3 of when she finds out about the last
Minute cancellation fee please😂
I was expecting the 3pm checkin response earlier. The one response you missed was for, "It is Monday night." you should have responded, "No, it's very early Monday morning."
I hope that's something you can use on the next after midnight Karen.
Exactly!
@tunisiancrochetchannel You can tell them the sky is up and the ground is down, and they will argue it with you in the most inane way possible. Karen's are that old saying come to life, "Never argue with an idiot. They drag you down to their level and beat you with experience."
They would respond to you how it is Monday morning if there is no sun
@@stevecastro1211 I'd ask to speak to their supervisor instead, so I can let the sup know the employee considers 1am Monday to be Monday daytime and will be putting in some extra time at work. 😼😼😼
Ohh god, I love those Karen’s. It is the Karen that can’t understand when they check in midnight before audit paperwork expecting to be able to stay till Sunday morning for one nights pay when you sold out during the Friday business period that really starts to get my blood boiling.
Jessica: It’s gonna be an easy night of just babysitting the desk
Karen: It’s me. Hi! I’m the problem. It’s ME!
Yeah, she jinxed herself. You never say "easy night" out loud 😂
Or the Q word (quiet).
300TH LIKE
I'll stare directly in the sun but never in the mirror cause it must be exhausting always rooting for the anti-hero
Did you just quote Anti-Hero? Lol
Can't wait until she comes back at 3 to check in only to have no reservation 😂
i was going say the same thing
Bless your heart. She's coming in at 9am
More than that! The cancellation with so less time usually have charges so she would have to pay for the room even if she doesn’t come again 😂
Yup! and then on her check out day she is going to be livid that she is being kicked out before noon, so that, ya know, the person who booked THAT night can have their room by 3!
Or to go to her room at Tuesday 1am and say it’s Tuesday night so they need to get out
Let me guess, she comes back on Monday 3PM and is like "How dare you cancel my reservation when I told you to cancel my reservation. I expect a free room with free room service now."
100%
😂
Bonus : Murphy booked out all the remaining rooms. No room for Karen.
I sense a part 2 incoming 😂
This is why I actually always read the 1 and 2 star reviews on hotels and products, because sometimes they are legit and sometimes they are people complaining about a mistake they made, like "wouldn't let us check in before the stated check-in time, this place sucks" or "I booked the wrong days and they couldn't accommodate me." I like to see if the rating is brought down for real reasons or not.
My favorite reviews are from people who were never at the hotel, to begin with. Sometimes it gets fun when actual managers respond to such comments stating they cannot find the so-called guests in the system.
And sometimes it's the lack of customer service that previous guests have come up against when they were there.
Nah but fr, in the hotel I work in we have no front desk but a phone number to call which is available 24/7, which is basically the whole concept of the hotel and people complain about it SO MUCH in the reviews like bruh, can you not READ? 😭 If you're not fine with it don't book it 😭
Big sigh and an ugh. YOUR attitude...bruh@@Kim-xz5nq
@@Kim-xz5nq🤦🏾♀️where do I send your drink money 😩 stay strong 💪🏾
As a night auditor I’ve had to explain about 30 different times that “business dates” are a thing
One of the reasons I don't miss working the night audit shift.
Don’t get me started. My word when I tell the guest (when we DO have availability) that if they choose to check in right now before the 3pm check in time they will have to pay the early check in fee. The outrage and anger that instantly washes over their face. 🤦🏻♀️ Tryin to explain they get the room for an extra half a day and that the rate they were quoted is for a 3pm check in not 3am!!!! 🤪
Yep! I was meaner, though. If you came in before 5am, you were charged full price. I would charge half-a-day rate for "early arrivals" after 5am, but give them a late check out with an extra hour. They didn't like it, but 99% of the time it was someone local anyway, there for a hook up or someone who ended up causing trouble so it was worth it.
Over 20 years in the hotel industry. I'da hit her with the 48 hour cancellation policy 😂😂😂😂
Just roll with it, "Yes of course, however check in doesn't start till 3pm so if you want you can sit in the foyer for the next 15 hours"
"You promised me a room for Monday night."
"Yes, Monday night, not monday morning."
As a former waitress and hotel receptionist, I’ve learned to never ever say out loud that you seem to be having a slow or easy day, because that jinxes everything and calamity is on it’s way 😂😂
And if you do knock on wood furiously
Or Quiet. NEVER say that one. I swear every time someone told me "it's been quiet" I am then having to call the police or someone else has called the police on another guest or just...the worst happens.
I'm in a different world from H,R,&M, but things are similar.
I'm a Maintenance Tech in Industry. I once said, "Man, it's boring tonight."
All of a sudden, three pieces of equipment broke at the same time. I was the only Tech on shift!
DO NOT HEX YOURSELF!!! Maybe say, "It's a quiet night, I'd better check on how things are running."
Same in the emergency room. My mom told me they'd always get mad at the interns who don't know any better and say it's a quiet night out loud 😂
I had a manager at a fast food place who would say that _on purpose_ because she didn't like being bored, then would complain that the intermediary cleaning tasks that usually get done during quiet times weren't getting done.
We were like, "then stop jinxing us with rushes so we can get it done! If you're bored, then grab a cleaning rag and help!"
I had someone try to pull the exact opposite on me back when I worked at Steak n Shake. For context, Happy Hour is 2-5am and 2-5pm Monday-Friday. Friday night rolled over into Saturday morning, and this lady and her two kids who looked to be around 5-7 came through my drive through asking for Happy Hour shakes. I tried to tell her that we don't have HH on weekends, and she tried to argue that it was still Friday night. I had to explain to her multiple times that once Midnight hits, the calendar rolls over to Saturday, making it the weekend with no HH. She then gets mad at ME because SHE kept HER kids up to 2am to get milkshakes. Like, lady, I'm not the one who forced your kids to stay up 6 hours past normal bedtime hours to give them sugar.
Reminds me of when I took a Greyhound (bus) to a work conference, and the Greyhound arrived in at 3am. I was young, so in hindsight should have booked a hotel room. Instead, I just hung out at the 24hr Tim Horton's (cafe) and walked around the town. I think I went to the hotel around 10am to see if I could just leave my bag with them, and was very pleased when they offered me my room early! 😊
Generally these places aren’t contrarian for the sake of it, they really do want to be accommodating and make you happy when they can.
@@islandrebelmakeup4653 When someone calls me and asks for an early check in the next day (I work 3-11pm...) I usually say something to the effect of, "It depends on how busy tonight is. I can't promise anything right now, but if there's a room available, we can accommodate you. It's best to call an hour or two before you get here, though, so the morning person can try to get housekeeping to get a room ready for you, but that's still not a guarantee."
I mean, unless it's wedding season and _everyone_ in the wedding party wants to check in early to get ready for the wedding that starts at 2. In those cases, we're firm on the 3pm checkin time and subtly tell them either they should have planned their time better or to yell at the wedding planner for scheduling the ceremony before the hotel checkin time.
If they can they will try to make your experience great but if they can't don't expect what you didn't plan ahead for
This memory popped into my head today.
Years ago in my twenties I was driving across the US to do an internship in southern California. On my way I was visiting a bunch of National Parks, and Arches was one of my stops. On my way through Utah, a torrentous thunderstorm with hail the size of Skittles came down. When I got to the hotel in Moab just outside of the park, it was chaos there. I had no reservation, and zero hope of getting a room there, or anywhere for that matter in this scenario. When I got to the front desk and asked if there was anything available, the man said that there was a 4-bed room that I could use for one night at the cost of a 2-bed for the same stay. I couldn't believe my luck!
Why, did you sleep 2 hours in each bed?
@@_Mentatlol But she probably meant that she was lucky to get the room in the first place and secondly hey could have asked her to pay the full price but they didn’t
And now she’s gonna have to pay a last minute cancellation fee. I’d love to see that in a video. “Why am I being charged?! I cancelled my reservation because you were less than accommodating to my outrageous needs!” Because you cancelled last minute and are unable to rebook the room on such short notice.
"It's gonna be an easy night of just babysitting the desk"
Never say this phrase during work.
I also love the people who drive up and sit in their vehicles until 12:01 and expect a discount because it's tomorrow.
Little do they know after midnight they can't fact check the price online for that night. I use my best judgment and tell them the rate is anywhere from what the rate actually is up to Double the rate depending on the level of entitlement or dangersense I get. XD
Hah, you definitely worked at hotels front desk. This is so true with guests booking last minute.
Another good one is "since it is past midnight you will only charge me for Monday night, not Sunday night, right?" To which I reply, yeah, but then you will only get your room at 3pm on Monday.
I don't even try to explain business dates anymore. I just lead with the 3pm check in time and then stare at them as they try to twist the time/space continuum for 5 minutes before they finally leave.
As a night auditor I have had this conversation more times than I can count. I actually had this conversation last night which was Sunday. Twice actually, once in person, and with another guest on the phone.
Also I have learned not to say something like, "It's going to be an easy night," out loud for fear of the opposite happening. I also dread the sound of the "Q" word. Because if it is said it will not be so. Less dangerous words are "peaceful" or "calm" but I try and avoid those too out of pure superstition.
I meanwhile I think confused a desk person when I had a week-long reservation starting Saturday night, called ahead to tell them I’d be there very late, and showed up in the wee hours of Sunday morning. He was like “uh, we wouldn’t normally, but I think I can check you in early…” No, not early, just late. :P Although I think in the end he might have ended up actually not even charging me for that first night, so he may have modified the reservation date and then processed it as early.
No you were still late, he had to reinstate the reservation and check you in “early” as in before the next standard check in time. Whoever you told probably didn’t pass it along. I usually roll reservations if someone calls so i can check them in after audit with no problem. Excellent of you to call and let then know tho
As a night auditor of over 15 years, I feel every aspect of this deep within my soul hahaha.
I'm a breakfast service/front desk in a very small hotel. SAAAAME! Just the hours are different 😅
I only did night audit for 4 years (and that was 8 years and 3 jobs ago) but I still felt it on a quantum level.
I work in a hotel too. People always come to check in after midnight and we tell them check in at 3pm so they are like 15 hours early. Karen does not want to pay an additional night and can’t understand why we cannot check them in with the existing reservation.
I swear almost every guest in your vids lacks common sense
Isn't 1am morning???? Monday night would be like 10pm, she's the one that doesn't understand time 🤣🤣 (bad English alert)
nope, that’s great english
Oh, I'm sorry, it's less than 24 hours notice, so... you're still paying for the first night.
I was about to say the same thing!
Don't let the door hit ya Karen!!.. I swear there's nothing more aggravating then when they act like it's OUR FAULT but its literally that they didn't bother to READ IT...then act like we are the stupid ones. 😳🙄
Well, you just remind her that check-in time on Monday is 3pm, you can check her in, but the room will not be available for a while. It is currently 12:30am.
I am halfway through watching this and I'm already in pain. I work in the hotel industry so this is very difficult to look at! 😂
Jessica should point out that it’s in fact not Monday night but Monday morning! It will not be Monday night until at least 12:01pm
Most businesses have business cycles. Banks open at 9 and close at 5 - when they lock the doors. But a hotel doesn't lock its doors, which apparently lets some people think they have 24-hour check-in service. Also, rooms don't clean themselves, and not simultaneously. That's why there's a gap between check-out time and check-in time.
I locked my hotel doors at midnight for personal safety.
Was that her 1st hotel reservation ever? I learned about check in times as a kid. And it’s not like this just applies to the “nicer” hotels. 🙄
Yes ma'am, now that it is midnight it is technically Monday MORNING now. So if you'll wait until Monday NIGHT in about 14 hours from now then your reservation will be correct.
It's not hard to figure out if the hotel was full at 10 pm Sunday night, it's going to still be full at 1:30am Monday morning because the guests are sleeping and won't check out until the specified time.
“Ma’am, your confirmation email clearly states that check-in is 2PM and it’s currently 1AM.” I’ve learned that if you go into too much detail they get confused. Should have skipped talking about the system.
It is Sunday night. Also check in is not 1:30 am. It's 3pm. Wow. Even if someone left at 8 am, which is not super likely it will take time to clean the room. Also they are fully booked what did she expect the manager to do?
Having worked in bars & nightclubs to 3am or 5am we sometimes went to a cafe after.
Was confusing when we talked about "last night" or "tomorrow" in A.M. hours. We came up with: It's a new day when we see a tram (start around 5am), hear train, or becomes dawn. lol
So then knew if was night just passed, or night before; Or if was day upcoming or the next day we were talking about. My city has 24 hours public transport on Fri's & Sat's, so that wrecks that axiom, lol.
In bars & nightclubs, the a.m. after midnight is still promoted as being the Sunday night, even tho the computers & tills change over at 12:01am. Except at recovery "nights" that start at 5am or 7am lol.
By the way when asking people to leave at end of trade in a.m., a few would think Monday night too, but there's entirely different reason for that! :P.
I worked in couple of hotels too, but as bar person in the bar/s, cafe or restaurant. So my job to make the customer happy again!
A lot of places, particular holiday packages & hotel packages now put start time & finish time with date, for their "days", not just a check-in & check-out time.
Many places in hospitality also put 11.59pm or 12:01pm, if there's a changeover (computers, staff, etc) as many people aren't sure what/when 12am & 12 pm is.
Perhaps they might need to put English translations of (the Latin) a.m. "ante meridiem", & p.m. "post meridiem," as well.
Oh but she’s cancelling with less than 24 hour notice. That means she’s still paying! Lol
I want a malicious compliance video haha. " well you've lost yourself a customer" I'd be like "fine I'll go ahead and cancel that" then wave her out the building refusing anymore service
I think I've seen a video like that here before! 😂
Good grief knowing people like this really exist freaking HURTS!
Only someone truly entitled tries to get away with stuff like this. Everyone knows that early on Monday "morning" is Sunday "night" no matter if you are a hotel or not.
For a sec, I panicked because a couple times I have check in at midnight....
But I do it in the correct way: I booked the night we were going to arrive and we calculated the days from there. I also made sure to ask if it was possible to arrive at midnight before making the reservation.
IMHO, instead of even trying to argue about how time works or the computers, she should have just gone straight to "as stated in the terms of the reservation, you can check in any time after 3pm on Monday. It is not yet 3pm on Monday, so you cannot check in yet."
I think this Karen also pretends not to be able to read since in all Hotels I visited they have a specific Check-in Time somewhere around afternoon (as in this case at 3 pm) so they can be sure that the rooms are clean and available. But hey: It is always the other's fault.
I wonder how this story turns out and if she later complained that she couldn't find any more room anywhere else.
Why is it so hard for Karens to recognize that, when you point a finger at someone, there are three fingers pointing back at you? Oh, of course... because Karens gonna Karen!
And that, until and unless you *pay for something* , you are *not* , in fact, a customer!
Every hotel reservation I’ve made specifies a check in date. Usually around 2-4 PM.
I have worked as a night shift auditor for five years. It was a common request to check at 7 am. They thought we do a 24 hour day. They also came to get a free breakfast at check in and another breakfast when the check out. Those were the most difficult to explain. I chose the night shift because I usually don’t have to work with too many guests. I am not a people person to begin with so doing my best imitation of someone who gives a fig about the Karen’s is a challenge.
2:10 actually it would be Monday morning because when the clock hits twelve it’s morning
The information that check-in is not before 3pm should have been the first response after the customer explained "how the time works". Would've probably made that whole exchange shorter.
The irony is that even if you accepted that it's now technically Monday, it still wouldn't be Monday night, it would be Monday morning.
Go ahead and cancel. You still pay for the room. Less than 24hr notice 😂😂😂
"It IS Monday night." "No, ma'am, it's actually technically Monday MORNING."
I had that same discussion with soooooo many people. I'd just end up repeating myself like a broken record. I'm glad to be out of the industry
That's literally the whole point of confirmations that check-in doesn't start until a certain time!!!!
If i think im going to be even remotely early for check-in I let let them know beforehand and tell them the time and ask what can they do. (And I mean if I need to leave my bags with them until check-in time or if they have availability to do a early check-in) typically I ask if they can hold my bags first but if they have availability for me to check-in at that time they tell me.
What you encountered there was the Exotic Extra-Special Karen. They are a breed all to themselves.😆
I'd love to see her reaction when she comes back at 3pm to check in 😆😈
I recall having a customer interaction very much like this one, when I worked in a hotel in Dallas. The woman finally reached some understanding when I asked her if she thought we should charge guests who checked in on Sunday evening for Monday, when the clocked got to midnight. It shouldn't be this hard.
No acknowledgement of hotels overbooking to allow for no-shows? I have been in the position of trying to check in around 10pm with a confirmed reservation and being told that no rooms were left because too many other people had checked in before me.
Yeah, I was assuming it was going to be about a traveler who arrived late due to a delay (e.g., late flight) and finds their reservation is no longer available.
That Karen 100% thought she'd found a "clever" hack to get two nights for the price of one. 😂
When people would do this and we weren't sold out they were always "surprised and outraged" when we explained we could either move their reservation by a day or book them for two nights. Lol
Oh I LOVED the ending. Loved it whenever guests would try to pull the whole "I'm cancelling my reservation" routine while they were AT THE DESK.
"Alright, sir, that's your prerogative, but our cancellation policy does require 24-hour advance notice, so we will still be charging you for that first night. 😊"
"Wait, wha- 😨"
"Have a nice day!! 😊"
Worked security at a hotel, had couple of customer come in like that during night shifts. Wasn't fun.
since she cancelled without 48 hours notice, isn't there a fee/penalty?
I would have gone straight to check in time is at 3 instead of arguing about what day it is. But, when I first saw the title of the video I thought it was going to be because they sold her room when she didn't show up by 7 or something and I was going to be taking her side.
yeah but entitled people don't care and will find something to argue with you any way
You saw that the title mentioned a Karen and automatically prepared to take her side? Yikes.
@@purpleunicorn87 No. I saw that someone was trying to check in after midnight and was prepared to take her side as I thought it was going to be a "she was too late' issue. Which is what I clearly stated in my comment.
Night Audit Rule: Never say "It's going to be an easy/quiet/slow night."
Lol i had someone demand i call the GM at 3am, then I refused, they demanded to have my GM's home phone number, which I also refused. The guest then said "What king of hotel doesn't have a General Manager available at this hour?"
They never even bothered to tell me why they needed the GM.
Preach on with that Night Audit rule. I've worked that gig, and I wouldn't even let other people say that one without calling them out as a jinx. It's Murphy's Law, workplace edition: the moment you recognize the calm, that's when the rest of the storm blows in.
@@roninikari yeah, my NA vets and I would tell who ever said they were responsible for dealing with what ever happens after that.
You would hear a collective "No! Don't say that!" to any day walker who had the audacity to say those dreaded words.
Guest prolly came in 3 PM the monday to check in to find she cancelled... no other hotels had free rooms.. and now a premium.
And then there is a non refundable deposit that she will argue with you about
“YOU PROMISED ME A ROOM FOR MONDAY NIGHT AND ITS MONDAY NIGHT”
GORL ITS HARDLY EVEN MONDAY DAWN LET ALONE MONDAY NIGHT BRUH I THOUGHT U WERE SO SMART ABT THE “oH iTs MoNdAy aLrEaDy” like omg smh 🤦♀️
Explain it to them like this.
Everybody who is currently occupying a room checked in on Sunday night. They're sleeping. Would you want me to come in to your room at 12 in the morning to kick you out because it's technically the next day and someone else wants to check in a whole 15 hours early? No, you wouldn't.
I would've skip straight to "check-in for Monday NIGHT is starting at 3p.m mam" 😁
Isn't there like a check-in time, though? Like aren't you supposed to be unable to check-in until a certain time on your scheduled day? For example: Yes, you are scheduled to check in on Monday, but you are not allowed to check in until at least 2pm.
"Ma'am it looks here like your final night with us is wednesday night, so at midnight I will be coming to wake you up and kick you out because we have a guest who has reserved that room for Thursday night." I guess karen thinks this is double booking and no reservations should be back to back. 🙄
People trying to pretend that they know that hotel check in isn’t pretty much universally 3pm 🤣
It isn’t even Monday NIGHT … It is Monday morning 🤦🏻♀️😆
the thing is, she's not even being "technically correct" right. It's NOT even Monday night. It's Monday MORNING. Monday night is 12+ hours later
This kinda freaked me out. I work the audit shift and having to explain how it all works then them still getting mad at me ( like lady you didn’t even tell anyone Here at the front desk you would like to have an early check in)
Technically it was Monday MORNING. not Monday NIGHT. how someone can reach adulthood and still not know that is beyond me. She asked for a room Monday NIGHT.
Thanks for the video!
I would have used well technically it’s 1:30 am which means you may have a room for Monday night but it’s technically not Monday night it’s Monday morning because its 1:30 am any am time is morning after 11:59 pm on Sunday night it turned Monday morning so if your room is for Monday night please come back at Monday night
"Well, it's already Monday. Go on, wake up everyone who's supposed to be out on Monday. They need to leave NOW!!!"
Regardless of whether it's Sunday or Monday, it's still BEFORE Monday's checkin time ^_^
The explanation is poor...it's simple...Yes it IS Monday...check in 3pm ; end of story. Granted she says that but way too late.
Thank you for making this video! I had a good laugh until I remembered that, for my upcoming vacation, I'll be arriving at my location at 9am (local time) due to an overnight flight. Considering I don't sleep well on plane, I know that all I'll want to do is sleep once I arrive, which won't be an option if check-in is in the afternoon/evening. So, thanks to this video, I contacted the hotel in advance and asked how I would go about getting into my room in the morning *and* got clarification on how to make sure that our room won't be given away.
From what I understand, marriot ambassador status let's you check in and check out whenever you want with "my 24" essentially giving you 24 hours to check in and out
Ok karen, the people who booked in on Sunday NIGHT aee still asleep in those beds. You want an available room with fresh laundered sheets? Come back at the check in time stated on your confirmation email 🙃
I don't miss those days! Before I left the industry, we were sold out 6/7 nights a week for three months straight. I was a night auditor downtown Ottawa I've seen LOTS of stuff.
_"Look, the system did realise it's another day...,_
*Checking in is from Monday **_noon_** and it's still **_morning,_** though."*
I feel like the front desk person could have skipped the whole thing about the system thinking it's Sunday, and just gone straight to check in isn't until 3pm.
Monday night? If it were Monday, it would be Monday morning! Monday night isn't for another 20 hours.
The number of times I had this argument when I worked night shifts in a back packing hostel. Do these idiots think we kick everyone out at midnight!?
Should have told her that its monday MORNING not night at 1:30AM. 😂😂😂
Wow! For such a sweet person you play a Karen convincingly well!!
I would have just told her cancelation policy is 48 hours in advance, so either take the room at 3pm or get out 🤷♂️
This happened to my family once. We were supposed to fly into one city and then drive 5ish hours to the next one. Once our flight was delayed by 5 hours, we decided to get a hotel once we landed and drive the next morning.
When we realized it was 1 am and we couldn’t check in until 4 pm, we grabbed some coffee and just drove the 5 hours blasting music the whole way.
No need to be a Karen when there’s a mistake. Just make it into a memory.
You can check in at 1am if the hotel has 24h desk service. But it's for that night, not the next. Assuming somewhere has rooms vacant.
The funny part is, if someone cancels like that they’re still on the hook for paying for the room, no hotel has a cancellation policy with less than 24 hrs.
If you want to use that logic Karen, then it's Monday MORNING
"Yes, and check in for Monday is 3:00 pm, so I'll see you later!"
It's 1am on Monday is still considered Sunday night. It is not Monday night yet. Do you get 2 nights in a Monday?!
It's not Monday night. It's Monday morning. Her reservation is for Monday night.
1.30am is MONDAY MORNING not Monday night madam