@@thereviewdaduk Thanks for your reply. It hasn't happened today - a very long and frustrating story. It's hopefully going to be happening in a couple of days. I'll let you know how it goes. Take care.
The remotes came this morning and it's all set up now. As you stated, the update didn't take long at all. I found your video very informative and it really did help me out. Thank you once again. Take care.
Gonna call them on Monday and go for the upgrade. I think the voice control is gonna make a big difference also, I really like the look of the interface, nice and clean and modern too!
@@thereviewdaduk Hi again. Something I wanted to confirm. I have 3 V6 boxes in my house, will Virgin update all three boxes, or will I need to have their new mini multi room boxes?, In their information it says - customers can have up to 3 V6 boxes ( one primary and 2 mini boxes?) I was under the impression my current 3 V6 boxes would get the update for a one off payment of £24:95, and I’d receive 3 new remote controls, Is that correct? Thanks!
@@Pauls_Archive When I called and said I had 2 boxes, they said they would send 2 remotes. They do say up to 3 boxes. So, if existing, then they would all just upgrade to the new software. Not sure why they would remove two and bring two new Mini boxes. I think it might be fore new customers and giving them the mini boxes.
@@thereviewdaduk Just an update - Been on the phone to them 5 times this afternoon l, spoke to 4 different people! First guy said it wasn’t available and would of been £24:95 per box ? offered to email me when it’s available ? - that was wrong! Second Indian lady wanted to send new boxes and re contract me? - that was wrong, Third guy put me on hold to check and cut me off?, Ended up on the phone over half an hour to a girl called Cerys who’s in the process of sorting it for me, waiting for a call back. System is saying I need an Engineer because I have more than 2 boxes - even though technically I don’t, Trying to arrange a self install for me. She’s also waved the upgrade fee, so it’s not going to cost me anything. Just waiting on the callback, Seriously, it shouldn’t have to be this hard and the amount of different things you’re told by different agents it’s shocking!
Great explanation vid of the whole process. Thank you. Particularly the information about losing your current saved recordings... We'll need to binge a lot before this upgrade 🙂 Thanks again.
Finally managed to get mine after waiting a little while. I still don’t quite understand Virgins price plans though. They wanted £85 altogether and then I said nah, went out of contract and they were ringing me and saying it’s now £60 for 200 Mbps, a booster pod and TV 360 with HD channels and BT Sport. I was told this package was £100 but with 300 Mbps. Just don’t get it sometimes but happy with what I got and if you don’t ask, you don’t get. Great video
Yeah, We have the v6 and they wanted to put our rental up by £4 a month, we kicked off, threatened to leave. Now we are getting the 360 box for 20 quid less a month for 18 months....Guess they rely on most people paying up without complaint!!
Got my 360 box yesterday took a couple of hours to set up both boxes one downstairs and the other upstairs set my recordings for next week did a recording test yesterday and it played it back so hopefully it will record my programs for next week. 🤞
I think it’s ridiculous that every time you do something like this like upgrade to a new box all of your recordings disappear because they’re on the internal hard drive even if you’re using the same box you’ve paid to be able to save those it’s about time they sorted that out
My mother has this and it's just wiped all her recordings. She's away on a month long cruise so she'll be delighted all her soaps and stuff are gone. I think this is her second box as it went wrong before. I also note the on demand option has vanished so no catch up. I have the old version in my house and prefer it. Has never wiped my hard drive.
I find it exciting to watch British TV technology. if something new is brought out in the UK, it always comes 1 year later in Germany. For us, Vodafone is the cable TV provider and our product is called Giga TV. At sky Germany, what you have already had for a year always comes to us. SO it was with sky Q. On April 1st, we will also receive the Sky Comedy and SKy crime channels in Germany. You Brits are always 1 to 2 years ahead of us in TV technology. Thanks for the great video, the explanations and the great picture quality. Greetings from Germany
@@thereviewdaduk Germany is always behind the UK, and has been for decades. If Rupert Murdoch hadn't bought Premiere Pay TV in Germany, we would be even further behind. Our state television ARD & ZDF are also based on the BBC. The catch up is called "Mediathek", which translates as media library, and here too the BBC i player was only approached a year ago. Germans are not experimental in the TV area. With us, Sky anytime came much later. At that time we had a media mogul who wanted to advance his channels and media through lobbyism through politics and bribes and he prevented any innovation. This gives us a bad cable TV network. Many people think if they have an HD TV that they will watch HD even if the program is in SD quality. What is new is that in Germany you have to pay for HD TV and 4k and Germans do not like to pay for television. It is also very difficult for sky to recruit new customers here. At that time everything was already coded in Videocrypt with you and with us everything was always free, only the Premium Pay TV was not. The German media mogul passed away and left a huge bankruptcy, which meant that television had to rearrange itself. Because Germans don't like to pay for TV and because everything was prevented by the mogul, we UK are at least 5 years behind in terms of TV innovation. You are also welcome to take a look at the German Sky website, then you can see at first glance that Sky Germany is far behind Sky UK. There is no sky mobile, no sky broadband and the on-demand content, box sets and movies are much less with sky than with you. Sky Cinema shows a new TV premiere every day in the UK and only 12 to 16 new films a month in Germany. But it is fun to watch the UK videos and u are happy that a lot is coming to Germany soon. www.sky.de
@@frankteitz7043 hi Frank there was certain features you’ve got for sky Q that we haven’t received in the UK/Eire Sky Q for Apple TV and the new sky Q streaming box to name a couple of things. I’ve noticed between Germany/Austria and Italy seems to be skies beta testing ground. The only thing I will say will have before anybody else because it’s coming out in two weeks is Sky Glass. All in all though I would say but you’re not missing out on owt (anything)
@@Eva_H hi eva, sky Glass is also coming to Germany. Has already been announced for similar prices. There is only one product left in Austria that is not available for Germany, UK and Italia. This is called sky X. Sky X is a streaming service that can be canceled on a monthly basis and the hardware is the British Sky Mini Box. Otherwise you have more content on sky than we do. sky Boradand and sky Mobile do not exist here either. However, we have no commercial breaks on any of the entertainment channels. Sky One, Comedy, and the others only show commercials between shows. Germany is a complicated market for Pay Tv because we have an infinite number of free to air channels. Almost everything is free here, only the HD versions cost money. We already have 35 free to air channels for state television plus free television. In Germany there are only 15 million customers who have subscribed to Pay Tv from around 80 million inhabitants. skyx.sky.at/
@@frankteitz7043 Very familiar with sky X as it replaced sky ticket in Austria exclusively (or as we know Sky Ticket in the UK NOW). I always thought sky X would’ve been great. One of the reasons I like sky X specifically is because it’s basically sky on a 30 day rolling with the Q UIso ultimately it has more of a premium for you on a 30 day rolling. How many HD channels do you have that are free? Or are they all pay-TV exclusive? Freeview here in the UK we have 11 channels that are HD, for me I think freeview TV kind of sucks because we’re not in 2005 anymore where we could’ve got away with standard def broadcasting. Even if we got the HD broadcasts for SD channels that we currently have on Freeview here in the UK I’d be very happy. So do you have sky Q where you reside in Germany? Or are you with another pay-TV service? If you have Q has the app for Apple TV being revamped? Is it any good? What are your thoughts on accessing Q through the Apple TV? Don’t mind me I just find the similarities kind of interesting amongst all the differences. I mean have you got sky fibre in Germany or was that an exclusive to Italy? The only thing I don’t like about queue in Germany is I’m not overly keen on the hardware box. I’m glad though that great minds think alike when it comes to sky X because it literally is a Q mini box that’s been gutted 😂
I'm so used to Sky navigation. Think I might struggle when we get virgin 360 box. Good video.....didn't realise that cable goes into 360 box....thought it was wireless
I've watched this video a couple of times now, as I was considering 'upgrading' to the 360 but after discovering that some of the features of my current V6 box will disappear, I think I'll keep what I've got as it works perfectly well - except for the odd catch-up channel, that is.
I suppose it depends how important those particular features are to you over how well it works and how good it looks compared to TiVo, For me, loosing a few features (for now maybe) is certainly not a deal breaker. TiVo software is badly out of date
It is amazing how you upgraded the V6 to the 360 software, just by doing a software update! This should really help the people who can't afford the 360 box!
Hi Furcorn The Animator. Thanks for stopping by and watching the video. Also for your comment. Yes, it was very simple as you can see in the video. Simple clear instructions.
@Nathan Mcilveen That’s exactly right, there’s no such thing as a separate V360 box. I think some people are getting confused by this. It’s just a V6 box running the upgraded 360 platform, this is the reason existing V6 boxes can be quickly upgraded over air, The V360 is marketing jargon used by VM , Primarily to entice new customers
@@thereviewdaduk The Virgin V6 Tivo box was easy to sort out. Without any help. Can't remember what it was before Tivo. I've been with Cable since 1993. Originally Bell Cable Media. This is the first time of difficulty.
@@thereviewdaduk Well, I've complained to them, but unless they reinstate some of the things they've cut out in this current version, and made the screen less jumbled and messy, then it's a complete downer for me. The only thing that's better is the picture quality
HI Karen. Oh wow, you have made me blush - hehehehe. Thank you. I have always thought my voice to be monotone and boring. Thank you for watching and for leaving a lovely comment. I am sure you will enjoy your new upgrade. I am happy this video helped you. If you want - you can listen to more of my accent and voice in my other reviews on this channel - even if you are not interested in the products, they can play in the background. hehehehehehehehe.
@@karenmclaughlan9128 hahahaha - great stuff. Thanks again for watching and leaving a lovely review. Hope you enjoy my voice - I mean other videos. hehehe
I had to cancel my 360 as it was a terrible “upgrade” it’s more of a “downgrade” - half the apps are not brought over from TiVo, there’s no NEW flags on new programming, fast forwarding keeps scrolling from the speeds soo often go from fast to slow etc - no FIRST AIRED date, - just weeks like a downgrade
Hi Richard. Thanks for stopping by. Sorry to hear your experience with the 360 is not to your standard. You sound like a heavy user of the platform. From what I have used it for, things have been ok. How does the 360 failback work?
@@thereviewdaduk I’m a very heavy user of TiVo - and I loved it - unfortunately when upgrading my package I was made to upgrade - but I’m not at all employing 360 - but I have it until 19th April (30 days notice) - shame it didn’t have wishlists - a list of series links, nicer subtitle font, Netflix forces 5.1 surround sound even if you don’t want 5.1 (like late night) -- my mum has Sky and that’s quite similar to 360 so I’ve had to create a Freeview server running custom DVR (Channels DVR) which gives me back some of the TiVo options
All depends how much all this Stream 360 is they say no contact and cancel any but how easy is it. Bet you have to have it 18 months.. looks good as well. Do you still need cable wire plug in or doe’s it run through your wireless
I have the remote but no option on the home screen to upgrade it. a bit odd this one yeah? Am I just impatient? I figured it'd be ready for when I got the remote!
Are the remotes still wireless (as opposed to IR)? My V6 box is tucked away out of sight, so need to know if I need line of sight between remote and box. Cheers
I was looking forward to upgrading to the 360 Box, but I've discovered it doesn't have a Wish List like the Tivo & V6 has. So disappointed, I love the Wish List.😢.
Yes, I agree. I hate 360. No wish list is like going back 10 years or more. Only had mine two days, and haven't actually been able to watch anything in that time as have been so muddled with it. Literally very little for me to watch without the Wish List or Series Link options. Also where are My Shows, and Planned recordings Lists options? I can't leave Virgin, whom we've been with for many years and Contract has 18 months left to run...So angry!!!!
Hi Andrew. Thanks for stopping by...try this. They say it works on the V6 box. Use the following sequence of keystrokes: OK Back Play OK Back 9 OK Only do this while watching a channel with no other display on the screen, especially the red button prompt. (The time display uses the same screen position as the red button and the red button no longer displays once the clock is in place). As well as the clock, this ‘Easter egg’ displays a timer when you are playing recordings. Good luck! If it doesn’t work the first time, try again as the timing of the key presses is important. Be aware that a reboot of the box removes the clock and you’ll have to rekey the sequence.
I saw the invitation to upgrade today (it appears to have been languishing in my inbox for a couple of days). I was about to hit that upgrade button when I saw your video. Now, I was already a little concerned about the voice-activated remote (I was thinking of just using the old one) but it's going to clear my recordings? Seriously? What about my series links? Will I lose them too, just like I did when upgrading from Tivo to V6 despite them saying I can copy them over? Why does it need to clear the recordings? VM really, really, need to come up with a better way of upgrading that doesn't involve losing everything you already have.Thanks for the video, by the way, it saved me some anguish.
Great video, very helpful. I haven’t got a 4k tv yet will this still work on a normal 1080p tv I know this may be a stupid question but I’m a techno phobe. Thanks
As someone with Virgin broadband and telephone and Sky TV, I'm considering whether to move over to Virgin for everything. My question though is what connection does the main box need. Is it ethernet or is it the f type coax connection. The reason I ask this is I can't rip up the floor to add an f type connection but I already have ethernet to the TV cabinet. I saw there is the older style coax connector on the back. What is that for, why would you need to plug an aerial in if you already have free view channels via the box.
Thanks for the vid, I'm considering upgrading and locking the price in before the price hikes. Is there a direct button to the recordings, like there is on my current v6 remote ('my shows' button) ? I don't like the idea of multiple button presses to get to recordings.
Is there anyway to just manually record a channel? for example I watch Sky Sports F1 alot, and often the epg timings are out of sync with what is actually being shown, so I just like to manually record the channel all day on a Saturday and Sunday, 8am to 8pm. Is this still possible on the 360 firmware?
AHH more problems.the screen to press OK on the new remote won't work.the light on the box flashes but nothing happens when pressing ok on the new remote.i can't manually pair as there's no verification code on the box that it mentions. Damn.
Sussed this.i used the new remote too early and it got confused. If anyone else gets this you can fix it by pressing the TV button just under the home button and rewind for 10 seconds until the standby button flashes. This resets the remote and then it was good to go.
I went from Sky Q to Virgin tv 360 a couple of days ago after Sky was ripping us off and not bothering to offer us a good deal. Because our fibre broadband and landline is with Virgin they offered us a good deal where as Sky wouldn’t budge. They were only offering us a very basic package for £5 with freeview channels, no HD/UHD and no Netflix and that’s it where as Virgin is offering us 200+ channels, HD and UHD content and Netflix, free weekend calls and 100mb fibre broadband for £51 a month. Even though we have been a customer with SKY since 2008 they still wouldn’t offer us a deal that could beat Virgins. I hope it’s worth the change otherwise I am gonna give up watching the tele and read books instead 😂😂😂
@@smithy2365 tbh I regret it now. With the Virgin 360 box if I miss a program then I can’t download any programs cos Virgin media doesn’t have the catch up service like the Sky Q box and you need to sign up to BBC iPlayer and The ITV Hub and if you accidentally deleted a program then you can’t restore it whereas on the Sky Q you can. Ironically the Virgin TiVo V6 box had this feature so I don’t why Virgin did not include this in their 360 box which is the flagship box. Also if you have lost your remote control then you can’t press a button on the Virgin 360 box like you do on the Sky Q box and on the older Virgin TiVo V6 box. But at least the Virgin 360 box has much better resolution than the Sky Q box. Maybe cos the Sky Q box uses satellite signals and the Virgin 360 uses cable signals.
I have 2 boxes a original Tivo box upstairs and a V6 box downstairs. I am only being sent a replacement upgrade for the original Tivo box and not the V6. How do I install and pare the 360 box to the original Tivo box without effecting anything on the V6 box as your instructions mention only mention paring the V6.I do not want to loose all my recordings on the newer v6 box and would think I do not need to pare to the V6 at all. TIA
If you are replacing your box with a new one, then recording on it will be on the old box. I am not aware of any transfer that can be done with this at this stage.
Thanks for the question. The red, green, yellow and blue buttons are used by channels and apps. Sometimes a channel asks for the red button to be pressed for more options etc - that would be the red button next to the other coloured buttons. Hope this helps.
Got two 360 remotes arriving for my V6 boxes today. Eagerly tracking the Yodel driver at the moment! lol. Thanks for this video now i know exactly what to do!
@@thereviewdaduk Not as easy as i had hoped...lol. Switched on both of my V6 boxes and started the install process on the living room V6. About 10mins into the install i got a Message saying Upgrade Failed (error MA14/4/40). Tried to start the upgrade process again but the option to upgrade to 360 from the V6 Home Screen disappeared. Thought i'd try to do the upgrade from the second V6 box but got a message saying upgrade process has already been started on another V6 box. Eventually got the upgrade to 360 message back on the Living Room V6 and tried to go again...It failed straight away with the same message. I had to call tech support, they said to switch off both boxes and try again...that didn't work. The person i spoke to said she's going to send a signal to force the boxes to upgrade...and it worked! Was on the phone to them for 50mins and was worried they were going to say we need to replace your boxes which wasn't ideal as i wanted to have recording facilities on both boxes, and as i understand it, Virgin supply one main box which is basically the V6 with 360 software and another mini box which has no hard drive in it. But have 360 on both my V6 boxes and quite like it. Its lost some of the features i used regarding recording and being able to set a channel to each of the 6 built in tuners. But on the whole i really like it...Im sure more feature are on the horizon.
Hi - great video! Quick question though - I have an LG smart TV which has the usual streaming apps (Netflix, Disney+, Prime, TH-cam etc) installed already, is there any merit to get a Virgin TV box? What other channels/programmes do they offer that aren’t readily available on others? Thanks
My remotes should be delivered tomorrow, at this moment in time I’ve have no option on any menu to upgrade. Do you think that option appears on the delivery date of the remotes? Great video BTW. 👍🏻
Hi Neil. Yes, the option will be available once the remotes arrive. You can then do the upgrade manually like I did. Thanks for your comment on the video. Let me know how the upgrade goes. Keep well.
@@thereviewdaduk just to let you know the remotes turned up on time, the option to upgrade appeared on screen & the upgrade took about 10 mins with no problems. 😀 Very pleased with the 360 so far. Thanks for you help.
@@Neil_Smith_Photoshop That is great news. I am glad my video helped you along. I guess as with all new things - we will see how the updates improve the features over time. It think it is quite cool for what we use it for...we are not super heavy users like some who require loads of the features etc. Stay safe.
My remote is on its way I’ve been told, but I still have the old TiVo box.. no mini or 360 box. Should I be getting a newer box do I need to request one? To get the most out the new features?
Since the upgrade. I have not really tried. I did since your comment and it did not work. I did not want to try pair it again as it might mess up the current new remote pairing.
Whats not being said is you have to renew your contract with virgin if you dont they wont repair you equipment with out paying i check all this out so be mindfull before you change
I already did an upgrade prior to last a lengthy amount of time, so this just added on a month or two. So not a big issue for me. Been with Virgin for many years now.
Repairs to any Virgin equipment is free to all subscribing customers, regardless of being in a contract or not, As far as I’ve been informed, the new Horizon software update is free for customers that re contract, and £24;95 one off fee for those that don’t, If you don’t want to re contest, you stay as you are, on the TiVo software. Your repairs are still completely free! Repairs have nothing to do with contracts. As long as your a paying virgin media customer, all your equipment repairs are free!! - you don’t always have to be in a locked contract to be a paying customer either, Most customers have package deals within a 12 or 18months contact. When those contracts end, you pay the standard pricing ( unless you leave or Renegotiate)
Sky Sport is usually an addon of channels for the packages they sell. If you take out a higher package it can come with them. the same for Sky Movies etc.
Hi Hungry Horse - Cool name. Thanks for watching and leaving a comment. If you are ordering new boxes, then they remotes should arrive with them. If you already have a V6 box, then the remotes will come separately as the upgrade will be via software once received.
I'm still using the original tivo box. As a long time vm customer I dont know why I've never been offered an upgrade to this box. Is the upgrade worth it and should I contact their customer services to do this upgrade.
Are they rolling this upgrade up to all customers so you know?. I have 3 v6 boxes in my house but I’ve had no contact regarding an upgrade to the new 360 software!
Yes they are. Contact them via the online chat and request your new remotes. I did that and they arrived a few days later. Then you can perform the upgrade.
@@thereviewdaduk Cheers 🍻- just found out they want £24:95 one off payment or free if I agree to re contract, I’ve only just done that In February, Gonna wait and see how it pans out. Not sure why they are charging for early access to this?. I assume the Horizon UI is going to replace the TiVo software? - So everyone who has a virgin tv package will have to have it eventually anyway, I’ve never heard of being charged a fee because the provider has changed UI’s? Virgin trying to cash in by offering early access. I’ll stay as I am and wait till they offer it for free to everyone. I’ve heard mixed reviews on its performance too!
Yes, the upgrade moves to the Horizon software. Lots of mixed reviews. Guess it is the same when Facebook changes the look and feel. Loads of talk and opinions and a few months later, nothing. They do need to work on a few things, but that will come with time. Nothing is perfect at first release.
Did you ever upgrade? We have 2 v6 boxes and I am hesitant to consider it as it sounds like we'd lose one of the boxes in favour of the 360 mini boxes. It's what is putting me off even wanting it. We need the two separate boxes as it's a large family and we don't want to share one main box. Plus the two boxes mean we can record 12 shows at once if need be.
I found this on a forum. Although this a broadcaster issue in breaking a film to show something in the middle, I think the 360 box does treat the two sections as separate episodes, whereas I'm pretty sure a TiVo / V6 would see it as one long recording including the break for the other show. The Harry Potter films on ITV2 today and tomorrow have a 'FYI Daily' 5 minutes show inserted which on the 360 EPG means the film is showing as 'Ep1' and 'Ep2' to ensure both parts record.
@@philipmills2974 you are welcome. They do need to update and adopt a lot of features to better the software. I am due to release a video about their 1gig Internet. Thanks for watching.
Horrific programme. The old version was much easier to navigate. Virgin upgraded our two V6 boxes, none of us can use it properly, and it still seems to have problems. Their customer service is so unhelpful we've left them and gone to Sky
HI Lesley. Thanks for stopping by and for your comment. Do you mean going back and recording the Series again from Season 1 etc? If you search for the series you want and it is available, then it will record when it comes on.
The kind people at Virgin told me once the V6 boxes do the upgrade one of them will be able to play wirelessly without having that white cable connected to the box. Is that true? I know the mini box can do that but what about the V6 box after the upgrade?
Great video , can you let me know if the TV box can connect using WiFi only or does it need a cable (ethernet)? , My main socket from BT is in an awkward place in the kitchen right at the back so currently need to drill 2 holes and a very long cable to connect to the TV in first living room. Or do you know if virgin will let you choose where they put their main socket ? Thanks
Hi Ian. Thanks for your comment and stopping by - appreciate it. If you click record all episodes then an option comes up for just this episode or future episodes. So, it is not referred to a Series Link anymore.
Hi Jat P. Apart from using it as a charging point, the USB on the V6 is not used for anything else. The 3.5mm stereo audio jack & the optical audio out do work. Looking at the video again at 00:48, we can see the label for USB states - USB - not currently in use (between 3 & 4). I would assume a firmware update at some point could enable it for use.
@@thereviewdaduk Thanks for confirming. My box is on the way. It would have been a great feature to have. Will have to carry on using my Roku for that function as my TV doesn't support any of the newer encoded mp4 and mkv file types.
I have a small media box that connects to USB for photos etc as well. Just easier than fiddling around with these types of devices which are locked etc. Thanks again for replying and stopping by. Keep well.
I'm sure when this was sold to me the girl from Virgin said the sky sports and movies package was Ultra HD rather than my standard HD, anyone know if this is the case?
I had an installation booked for 11th Jan, they cancelled that and rebooted it for 29th Jan, they cancelled that booking too. After leaving it for a while I got in touch with VM at the weekend and they 'escalated' My booking and got me in for Wed 31st March (yesterday) a day later they fucking cancelled the install again! Might get it but 2022, if I don't go to Sky TV first 😡🙄
Hi Maff. Sorry to hear your struggles. I have never had an issue like that with VM. I have been with them for 10 years now. Hopefully you get sorted. Stay safe.
Hi Bryce. Sorry to hear that. Have you tried turning the box off, removing the power cord for a few minutes and then trying to boot it up again? If that does not work, maybe a factory reset will work, but then you will lose all recording etc.
If the Bose Sound bar is directly connected to my TV via optical then it’s volume should be controlled by the TV 360 remote. I guess you need to test it out and see.
Hi George. You can go back. It depends on the channel and show as well. It also gives you options when it is on next, record a series link, and other ways on how yiu can watch it.
Recordings are under Saved in the Menu when pressing the Home button. To delete there is an option when on the show to do this or once the show is about to end - a small pop up window shows in the top right of the screen asking if you want to keep or delete the show.
@@karengriffiths6965 If you go to your saved items, then there is a small rubbish bin icon next to it and this gives you two options when you click on it and one is to delete that episode and the others is for the series. Or you can go into one of the episodes and the same options are there for delete.
Worst mistake ever upgrading to TV 360 wish there was a way to get V6 back if there is anyone please help me out there's not even a deleted section on TV 360 and when you download alot of shows it mixes the ones that have and haven't been recorded yet and random ads keep appearing when you tap the home button so when you press home the screen that's meant to show the show on live TV. I really hope virgin lets me downgrade back to v6 if not I'll have to go back to Sky
Ordered mine and having two new tv360 boxes delivered, even though I already have three V6 boxes? Also appears you can only have two TV360 boxes as I have currently three V6 boxes but to get TV360 I have to downgrade to two? so having to send back my three V6 boxes? Would be interested to know if you can have three or moreTV360 boxes in your house? be good to hear what everyone thinks?
Hi Gary. Appreciate your comment. I do recall at chat with them online where they said up to 3 boxes. I can be mistaken. I do not think you can have more. Never really gone that far into the research as I have two and that is more than enough.
@@thereviewdaduk digging deeper, I think if you want three boxes you have to have an engineer come out to the property and they are not doing this during lockdown. So may have to wait to get box number 3 once lockdown has ended...
This doesn’t make sense because the tv360 box is just a V6 box, it’s exactly the same box? which is why they can do an over air upgrade if you already have them, The only exception is if your a customer on an older TiVo box, then you’ll need a V6. For some reason, Virgin are confusing things by giving the impression there is such a thing as a V360 box, but there isn’t - as I’ve said - it’s just a V6 box - V360 is the new service your upgrading too, not the box! I have 3 V6 boxes, so the upgrade will apply to each box, and a new remote control sent for each, Did you not notice the onscreen message in this video? - during the upgrade it said - if you have more than one v6 box, make sure they are turned on and connected to the internet, as they’ll all be upgraded after the first box I’m calling them tomorrow to get the upgrade hopefully. I’m certainly not messing about sending boxes back, to be sent the same box again - that’s stupid and not logic! The only differences are in the new mini boxes - but if you already have V6 boxes, you don’t need the new mini boxes!
Hi Chantelle. Thanks for stopping by. Good question. I did some digging around and found out that at this point in time - the recover option for deleted items is not present. I think this will be added in the upcoming software updates along with other features too. I must say that this is a fail on their part when releasing new software like this...but I am sure it will be added soon. There are always teething problems when rolling out things like this.
Yep, you lose a massive load of TiVo features; Wishlists, Recommendations, Recently Deleted, Series Link+, recording space and tuners (if you get the mini box) etc. It’s a cost saving exercise by Liberty Global.
Ugh! It's just awful, I can't express enough how poor it is, it doesn't even do a quarter of the things the TiVo box could do, it's actually ten steps backwards in comparison. And now virgin say they can't revert me back as they are phasing out TiVo, I'm so disgusted with it's lack of functions, options and dreadful recording archiving that I will be leaving virgin media ASAP...
Same here, but we have 15 months left on contract. Otherwise would look elsewhere. Tivo V6 was faultless. Absolutely brilliant... Virgin 360 is the exact opposite. Sickened!
fantastic video, well put together. Contacted Virgin to upgrade and the operator advised me that the Virgin TV 360 is not available for upgrade at this time... Not sure what's happening.
HI Immersive TECH - Are you in the UK? I am literally on a chat with them now online to find out for you and they have stated this to me... Me: I just have one question for you on the Virgin TV 360? Is it available to all Virgin TV Customers who want to upgrade to it? Operator: Yes of course! Sounds good? Operator: Thanks for letting me know. I would highly suggest to let your friend contact us over the chat so we can assist your friend.' Me: So there are no restrictions or min requirements? Operator :Yes that's right you must only have 1-3 TV box, okay? Hopefully this helps. I would go online and then try chatting to them via the chat services.
@@thereviewdaduk Thank you so much for this, really appreciate it. Yes I am in the UK. I'm on the Ultimate Bundle with Gig1 in London. The department I went through on 150 was option 3 for upgrades. Should I have not done this option? I reached out my troubles to the Virgin Community and one forum member came back with this link to upgrade. www.virginmedia.com/shop/customer/virgin-tv-360-upgrade I've now put in the request to upgrade but I went for the one off £24.95 cost option as wanted to stay in my contract terms that I've recently renewed upgrading to Gig1. Should be receiving two new remotes to replace the V6 remotes. I'm not sure if they are replacing the V6 boxes, but from the order confirmation the delivery is next week, and should be a software update. Best regards John
Awesome stuff - yes, I did the remote upgrade as well and then updated the software. So, the video should be the same for you when you upgrade. Let me know how you get on.
@@thereviewdaduk you seen the subtitles? 😔 Awful 😂. I spoke to virgin about it and all they said was sorry. It's amazing how an upgrade has downgrades with it. Crazy.
Is anyone running two v6 boxes (each with their own hard drive) on 360 software without issue? I ask because 2 separate vm engineers have said to me you can’t do this, and that one box would have to be a mini box, therefore losing 1tb of storage!
HI Dan. Hope all is well. thanks for watching the video and leaving a comment. I have two boxes with 1TB drives in each. I ran the upgrade on the one box as per the video and then the other box upgraded as well. Both boxes since the upgrade have been working fine with no issues. Continuing shows where we left off from either box works fine. Recordings etc. All fine. Did you speak to installation engineers or frontline staff on the usually contact number for Virgin Media? If so, they are just trained up to sell the product and do not know the combinations or more technical details of installs. Hope this helps.
@@thereviewdaduk wow that was a quick reply, thank you. It was install engineers that I turned away on the doorstep after broken promises and what you have proven to be misinformation regarding the 2 full spec v6 boxes working happily together. Thank you.
@@thereviewdaduk how do the recordings present themselves with the two hard drives on 360? I’m currently running a v6 box and a TiVo box. For each when you go to the recordings page the other box appears at the bottom of the list of recordings and can be accessed there. Thank you.
Thanks for stopping by - There is also a one-off charge of £24.95 for the remotes. The software upgrade will then be available to run once the remotes arrive. If you do not do this on your own, then system will do the upgrade within 7 days. Hope this helps.
@@thereviewdaduk That doesn’t sound right to me, so you get charged £24:95 for remotes?, what if you only have 1 box - that’s £24:95 for 1 remote?, I have three V6 boxes, and would require 3 new remotes , but I’d still be charged the same?, That doesn’t add up to me! I’m giving Virgin a call after the bank holiday to see exactly what their justification is for the upgrade charge! It’s a box software upgrade to the user interface - not sure how they can charge for that at all!
@@Pauls_Archive be patient, I got a phone call today from the promotions team and I’ve been given the new remotes for free and upgraded my Mb’s for free.
Nice one. My 360 upgrade from t6 glitched and I was not given the opportunity to pair new remote. This video showed me what I needed to do. Thanks.
I'm due my upgrade kit tomorrow and am now looking forward to setting it up - thanks to your video. Really appreciated.
Thanks for stopping by craigus. Let me know how the upgrade goes for you. Enjoy. Stay safe.
@@thereviewdaduk Thanks for your reply. It hasn't happened today - a very long and frustrating story. It's hopefully going to be happening in a couple of days. I'll let you know how it goes. Take care.
@@69craigus That is no problem. Let me know once is it all setup etc. I know how it feels waiting for something, it seems to take forever.
@@thereviewdaduk Especially when it comes to Virgin Media lol. I'll let you know on Thursday - hopefully!!!
The remotes came this morning and it's all set up now. As you stated, the update didn't take long at all. I found your video very informative and it really did help me out. Thank you once again. Take care.
Gonna call them on Monday and go for the upgrade. I think the voice control is gonna make a big difference also, I really like the look of the interface, nice and clean and modern too!
Thanks for stopping by and watching and for the comment. We are enjoying it for what we use it for. Let me know how your upgrade goes once you get it.
@@thereviewdaduk I will update - cheers 🍻👍🏻
@@thereviewdaduk Hi again. Something I wanted to confirm. I have 3 V6 boxes in my house, will Virgin update all three boxes, or will I need to have their new mini multi room boxes?,
In their information it says - customers can have up to 3 V6 boxes ( one primary and 2 mini boxes?)
I was under the impression my current 3 V6 boxes would get the update for a one off payment of £24:95, and I’d receive 3 new remote controls,
Is that correct?
Thanks!
@@Pauls_Archive When I called and said I had 2 boxes, they said they would send 2 remotes. They do say up to 3 boxes. So, if existing, then they would all just upgrade to the new software. Not sure why they would remove two and bring two new Mini boxes. I think it might be fore new customers and giving them the mini boxes.
@@thereviewdaduk Just an update - Been on the phone to them 5 times this afternoon l, spoke to 4 different people!
First guy said it wasn’t available and would of been £24:95 per box ? offered to email me when it’s available ? - that was wrong!
Second Indian lady wanted to send new boxes and re contract me? - that was wrong,
Third guy put me on hold to check and cut me off?,
Ended up on the phone over half an hour to a girl called Cerys who’s in the process of sorting it for me, waiting for a call back. System is saying I need an Engineer because I have more than 2 boxes - even though technically I don’t,
Trying to arrange a self install for me. She’s also waved the upgrade fee, so it’s not going to cost me anything. Just waiting on the callback,
Seriously, it shouldn’t have to be this hard and the amount of different things you’re told by different agents it’s shocking!
Great explanation vid of the whole process. Thank you. Particularly the information about losing your current saved recordings... We'll need to binge a lot before this upgrade 🙂 Thanks again.
Glad it was helpful!
Finally managed to get mine after waiting a little while. I still don’t quite understand Virgins price plans though. They wanted £85 altogether and then I said nah, went out of contract and they were ringing me and saying it’s now £60 for 200 Mbps, a booster pod and TV 360 with HD channels and BT Sport. I was told this package was £100 but with 300 Mbps. Just don’t get it sometimes but happy with what I got and if you don’t ask, you don’t get. Great video
Hi David B. Glad you got sorted. Appreciate the comment.
Yeah, We have the v6 and they wanted to put our rental up by £4 a month, we kicked off, threatened to leave. Now we are getting the 360 box for 20 quid less a month for 18 months....Guess they rely on most people paying up without complaint!!
Nice video. I've been haggling today, got 40 quid off my monthly bill and being sent this upgrade... looks great
Very nice!
Got my 360 box yesterday took a couple of hours to set up both boxes one downstairs and the other upstairs set my recordings for next week did a recording test yesterday and it played it back so hopefully it will record my programs for next week. 🤞
I’ve just moved over from Sky, briefly used the old TiVo software on a V6 box and have to say this is fab upgrade to get it inline with competition!
I think it’s ridiculous that every time you do something like this like upgrade to a new box all of your recordings disappear because they’re on the internal hard drive even if you’re using the same box you’ve paid to be able to save those it’s about time they sorted that out
Yes, that is annoying.
I totally agree 👍
My mother has this and it's just wiped all her recordings. She's away on a month long cruise so she'll be delighted all her soaps and stuff are gone. I think this is her second box as it went wrong before. I also note the on demand option has vanished so no catch up. I have the old version in my house and prefer it. Has never wiped my hard drive.
That is unfortunate. Hopefully, as tech progresses, these things get better. But it is annoying.
I find it exciting to watch British TV technology. if something new is brought out in the UK, it always comes 1 year later in Germany. For us, Vodafone is the cable TV provider and our product is called Giga TV. At sky Germany, what you have already had for a year always comes to us. SO it was with sky Q. On April 1st, we will also receive the Sky Comedy and SKy crime channels in Germany. You Brits are always 1 to 2 years ahead of us in TV technology. Thanks for the great video, the explanations and the great picture quality. Greetings from Germany
Hi Frank. Thanks for the comments. 1 year behind for TV. I am sure you are ahead in other areas of technology. I wonder why TV is behind.
@@thereviewdaduk
Germany is always behind the UK, and has been for decades. If Rupert Murdoch hadn't bought Premiere Pay TV in Germany, we would be even further behind. Our state television ARD & ZDF are also based on the BBC. The catch up is called "Mediathek", which translates as media library, and here too the BBC i player was only approached a year ago. Germans are
not experimental in the TV area. With us, Sky anytime came much later. At that time we had a media mogul who wanted to advance his channels and media through lobbyism through politics and bribes and he prevented any innovation. This gives us a bad cable TV network. Many people think if they have an HD TV that they will watch HD even if the program is in SD quality. What is new is that in Germany you have to pay for HD TV and 4k and Germans do not like to pay for television. It is also very difficult for sky to recruit new customers here. At that time everything was already coded in Videocrypt with you and with us everything was always free, only the Premium Pay TV was not. The German media mogul passed away and left a huge bankruptcy, which meant that television had to rearrange itself. Because Germans don't like to pay for TV and because everything was prevented by the mogul, we UK are at least 5 years behind in terms of TV innovation. You are also welcome to take a look at the German Sky website, then you can see at first glance that Sky Germany is far behind Sky UK. There is no sky mobile, no sky broadband and the on-demand content, box sets and movies are much less with sky than with you. Sky Cinema shows a new TV premiere every day in the UK and only 12 to 16 new films a month in Germany. But it is fun to watch the UK videos and u are happy that a lot is coming to Germany soon. www.sky.de
@@frankteitz7043 hi Frank there was certain features you’ve got for sky Q that we haven’t received in the UK/Eire Sky Q for Apple TV and the new sky Q streaming box to name a couple of things.
I’ve noticed between Germany/Austria and Italy seems to be skies beta testing ground.
The only thing I will say will have before anybody else because it’s coming out in two weeks is Sky Glass.
All in all though I would say but you’re not missing out on owt (anything)
@@Eva_H hi eva,
sky Glass is also coming to Germany. Has already been announced for similar prices. There is only one product left in Austria that is not available for Germany, UK and Italia. This is called sky X. Sky X is a streaming service that can be canceled on a monthly basis and the hardware is the British Sky Mini Box. Otherwise you have more content on sky than we do. sky Boradand and sky Mobile do not exist here either. However, we have no commercial breaks on any of the entertainment channels. Sky One, Comedy, and the others only show commercials between shows. Germany is a complicated market for Pay Tv because we have an infinite number of free to air channels. Almost everything is free here, only the HD versions cost money. We already have 35 free to air channels for state television plus free television. In Germany there are only 15 million customers who have subscribed to Pay Tv from around 80 million inhabitants. skyx.sky.at/
@@frankteitz7043 Very familiar with sky X as it replaced sky ticket in Austria exclusively (or as we know Sky Ticket in the UK NOW).
I always thought sky X would’ve been great.
One of the reasons I like sky X specifically is because it’s basically sky on a 30 day rolling with the Q UIso ultimately it has more of a premium for you on a 30 day rolling.
How many HD channels do you have that are free? Or are they all pay-TV exclusive?
Freeview here in the UK we have 11 channels that are HD, for me I think freeview TV kind of sucks because we’re not in 2005 anymore where we could’ve got away with standard def broadcasting.
Even if we got the HD broadcasts for SD channels that we currently have on Freeview here in the UK I’d be very happy.
So do you have sky Q where you reside in Germany? Or are you with another pay-TV service?
If you have Q has the app for Apple TV being revamped? Is it any good? What are your thoughts on accessing Q through the Apple TV?
Don’t mind me I just find the similarities kind of interesting amongst all the differences.
I mean have you got sky fibre in Germany or was that an exclusive to Italy?
The only thing I don’t like about queue in Germany is I’m not overly keen on the hardware box.
I’m glad though that great minds think alike when it comes to sky X because it literally is a Q mini box that’s been gutted 😂
Thank you. The video was well presented, informative and beneficial, so a big thumbs up from me.
Thank you Kevin. Lovely comment from you. I appreciate it. Keep well.
Hi.. before the upgrade I was able to search HD channels now I can't seem to find that option. Has the HD channel list been removed on the 360 box...
They say the channels are now HD ones. So the ones that had Standard and HD are just HD from my understanding.
I'm so used to Sky navigation. Think I might struggle when we get virgin 360 box. Good video.....didn't realise that cable goes into 360 box....thought it was wireless
Without this video I would have been stuck
Hi John. Thanks for watching and I am glad it helped. Enjoy it.
I've watched this video a couple of times now, as I was considering 'upgrading' to the 360 but after discovering that some of the features of my current V6 box will disappear, I think I'll keep what I've got as it works perfectly well - except for the odd catch-up channel, that is.
Fair enough. I am sure they will release updates as time goes by allowing more and more features.
I suppose it depends how important those particular features are to you over how well it works and how good it looks compared to TiVo,
For me, loosing a few features (for now maybe) is certainly not a deal breaker. TiVo software is badly out of date
What features dissappear?
Don't upgrade you'll regret it
@@RapidTechRepairs I dont think I will but then again Im upgrading from the tivo box which is the pits 🤣
It is amazing how you upgraded the V6 to the 360 software, just by doing a software update! This should really help the people who can't afford the 360 box!
Hi Furcorn The Animator. Thanks for stopping by and watching the video. Also for your comment. Yes, it was very simple as you can see in the video. Simple clear instructions.
You still have to pay around £28 to update the software - I think this is so they send out the remotes via post
Got my update and remote for free when my subscription was due 👍
@@robp8218 That is cool.
@Nathan Mcilveen That’s exactly right, there’s no such thing as a separate V360 box. I think some people are getting confused by this. It’s just a V6 box running the upgraded 360 platform, this is the reason existing V6 boxes can be quickly upgraded over air,
The V360 is marketing jargon used by VM , Primarily to entice new customers
None of their previous upgrades have been so complicated. They were all easy to fathom out by yourself.
I have never done a previous upgrade.
@@thereviewdaduk The Virgin V6 Tivo box was easy to sort out. Without any help. Can't remember what it was before Tivo. I've been with Cable since 1993. Originally Bell Cable Media. This is the first time of difficulty.
@carolegriggs3107 Wow. 1993. You would think as a loyal customer you would get your services really cheap.
@@thereviewdaduk Well, I've complained to them, but unless they reinstate some of the things they've cut out in this current version, and made the screen less jumbled and messy, then it's a complete downer for me. The only thing that's better is the picture quality
Great video thank you for explaining it all. My new remote comes on Saturday cant wait. Can I just say your accent and voice is amazing 😉
HI Karen. Oh wow, you have made me blush - hehehehe. Thank you. I have always thought my voice to be monotone and boring. Thank you for watching and for leaving a lovely comment. I am sure you will enjoy your new upgrade. I am happy this video helped you. If you want - you can listen to more of my accent and voice in my other reviews on this channel - even if you are not interested in the products, they can play in the background. hehehehehehehehe.
@@thereviewdaduk Haha brilliant 👏 oh don't you worry I'll be listening alright 🤣 thanks so much for your lovely reply. Take care xx
@@karenmclaughlan9128 hahahaha - great stuff. Thanks again for watching and leaving a lovely review. Hope you enjoy my voice - I mean other videos. hehehe
I had to cancel my 360 as it was a terrible “upgrade” it’s more of a “downgrade” - half the apps are not brought over from TiVo, there’s no NEW flags on new programming, fast forwarding keeps scrolling from the speeds soo often go from fast to slow etc - no FIRST AIRED date, - just weeks like a downgrade
Hi Richard. Thanks for stopping by. Sorry to hear your experience with the 360 is not to your standard. You sound like a heavy user of the platform. From what I have used it for, things have been ok. How does the 360 failback work?
@@thereviewdaduk I’m a very heavy user of TiVo - and I loved it - unfortunately when upgrading my package I was made to upgrade - but I’m not at all employing 360 - but I have it until 19th April (30 days notice) - shame it didn’t have wishlists - a list of series links, nicer subtitle font, Netflix forces 5.1 surround sound even if you don’t want 5.1 (like late night) -- my mum has Sky and that’s quite similar to 360 so I’ve had to create a Freeview server running custom DVR (Channels DVR) which gives me back some of the TiVo options
@@Richiecandylover It sounds like you have a pretty cool setup on your end. I can imagine what type of PC you must have.
@@thereviewdaduk to be honest the TV server I use isn’t run on a computer, it runs on my Nvidia Shield TV - and that does everything tv related
@@Richiecandylover I hear those devices are quite cool.
Nice video just waiting for my equipment to come in a few days 😀 thanks for the tips
No problem 👍
I do not like the fact that it all has to be connected to the route, which means I'm not able to move my furniture around in my living room
All depends how much all this Stream 360 is they say no contact and cancel any but how easy is it. Bet you have to have it 18 months.. looks good as well. Do you still need cable wire plug in or doe’s it run through your wireless
I have the remote but no option on the home screen to upgrade it. a bit odd this one yeah? Am I just impatient? I figured it'd be ready for when I got the remote!
Restarted box and there it is. classic it support 101!
Had the v6 box for years and only just found out about this 360, virgin has never sent a letter or an email about this.
I found out browsing online.
Are the remotes still wireless (as opposed to IR)? My V6 box is tucked away out of sight, so need to know if I need line of sight between remote and box. Cheers
I use the remote and the box is under the cupboard tucked away and it still works fine. So, it should be fine.
he got his upgrade in 2021, I got mine last month
I found out by chance back then to upgrade. It was not offered to me.
@@thereviewdaduk I can't get mine to work , says I need to call a number
I was looking forward to upgrading to the 360 Box, but I've discovered it doesn't have a Wish List like the Tivo & V6 has. So disappointed, I love the Wish List.😢.
Yeah - that is a negative about it.
Yes, I agree. I hate 360. No wish list is like going back 10 years or more. Only had mine two days, and haven't actually been able to watch anything in that time as have been so muddled with it. Literally very little for me to watch without the Wish List or Series Link options. Also where are My Shows, and Planned recordings Lists options? I can't leave Virgin, whom we've been with for many years and Contract has 18 months left to run...So angry!!!!
Thank you, A very helpful video.
I read something which explains how to display the digital clock at all times but it doesn’t work please could you help?
Hi Andrew. Thanks for stopping by...try this. They say it works on the V6 box.
Use the following sequence of keystrokes:
OK
Back
Play
OK
Back
9
OK
Only do this while watching a channel with no other display on the screen, especially the red button prompt. (The time display uses the same screen position as the red button and the red button no longer displays once the clock is in place).
As well as the clock, this ‘Easter egg’ displays a timer when you are playing recordings.
Good luck! If it doesn’t work the first time, try again as the timing of the key presses is important.
Be aware that a reboot of the box removes the clock and you’ll have to rekey the sequence.
I saw the invitation to upgrade today (it appears to have been languishing in my inbox for a couple of days). I was about to hit that upgrade button when I saw your video. Now, I was already a little concerned about the voice-activated remote (I was thinking of just using the old one) but it's going to clear my recordings? Seriously? What about my series links? Will I lose them too, just like I did when upgrading from Tivo to V6 despite them saying I can copy them over? Why does it need to clear the recordings? VM really, really, need to come up with a better way of upgrading that doesn't involve losing everything you already have.Thanks for the video, by the way, it saved me some anguish.
Totally agree. I'm sickened. Lost SO many recordings, and with no Wishlist option can't get them back...👿
Great video, very helpful. I haven’t got a 4k tv yet will this still work on a normal 1080p tv I know this may be a stupid question but I’m a techno phobe. Thanks
Yes. It will work. Thanks for the lovely comment.
@@thereviewdadukthank you very much.
As someone with Virgin broadband and telephone and Sky TV, I'm considering whether to move over to Virgin for everything. My question though is what connection does the main box need. Is it ethernet or is it the f type coax connection. The reason I ask this is I can't rip up the floor to add an f type connection but I already have ethernet to the TV cabinet. I saw there is the older style coax connector on the back. What is that for, why would you need to plug an aerial in if you already have free view channels via the box.
Thanks for the vid, I'm considering upgrading and locking the price in before the price hikes.
Is there a direct button to the recordings, like there is on my current v6 remote ('my shows' button) ? I don't like the idea of multiple button presses to get to recordings.
Thanks for watching and your comment. You would need to press the 'Home' button. Then select 'Saved'. So, two steps.
Is there anyway to just manually record a channel? for example I watch Sky Sports F1 alot, and often the epg timings are out of sync with what is actually being shown, so I just like to manually record the channel all day on a Saturday and Sunday, 8am to 8pm. Is this still possible on the 360 firmware?
You can't record a channel. You can click on each program from 8am to 8pm and click record on each in the guide.
AHH more problems.the screen to press OK on the new remote won't work.the light on the box flashes but nothing happens when pressing ok on the new remote.i can't manually pair as there's no verification code on the box that it mentions. Damn.
Sussed this.i used the new remote too early and it got confused. If anyone else gets this you can fix it by pressing the TV button just under the home button and rewind for 10 seconds until the standby button flashes. This resets the remote and then it was good to go.
I went from Sky Q to Virgin tv 360 a couple of days ago after Sky was ripping us off and not bothering to offer us a good deal. Because our fibre broadband and landline is with Virgin they offered us a good deal where as Sky wouldn’t budge. They were only offering us a very basic package for £5 with freeview channels, no HD/UHD and no Netflix and that’s it where as Virgin is offering us 200+ channels, HD and UHD content and Netflix, free weekend calls and 100mb fibre broadband for £51 a month. Even though we have been a customer with SKY since 2008 they still wouldn’t offer us a deal that could beat Virgins.
I hope it’s worth the change otherwise I am gonna give up watching the tele and read books instead 😂😂😂
How's it going for you? I'm in the same boat right now, don't know if virgin is worth it?
@@smithy2365 tbh I regret it now. With the Virgin 360 box if I miss a program then I can’t download any programs cos Virgin media doesn’t have the catch up service like the Sky Q box and you need to sign up to BBC iPlayer and The ITV Hub and if you accidentally deleted a program then you can’t restore it whereas on the Sky Q you can. Ironically the Virgin TiVo V6 box had this feature so I don’t why Virgin did not include this in their 360 box which is the flagship box.
Also if you have lost your remote control then you can’t press a button on the Virgin 360 box like you do on the Sky Q box and on the older Virgin TiVo V6 box. But at least the Virgin 360 box has much better resolution than the Sky Q box. Maybe cos the Sky Q box uses satellite signals and the Virgin 360 uses cable signals.
@@nicotoscani1707 you can’t I’m afraid
I know it deletes your recordings but what about series link which are set up? Will you have to set all these again?
Yes, it basically formats the drive inside the box and installs new software. Similar to when you format a PC and have to setup everything again.
I have 2 boxes a original Tivo box upstairs and a V6 box downstairs. I am only being sent a replacement upgrade for the original Tivo box and not the V6. How do I install and pare the 360 box to the original Tivo box without effecting anything on the V6 box as your instructions mention only mention paring the V6.I do not want to loose all my recordings on the newer v6 box and would think I do not need to pare to the V6 at all. TIA
If you are replacing your box with a new one, then recording on it will be on the old box. I am not aware of any transfer that can be done with this at this stage.
If you have multiple boxes do they send you the same number of remotes as you have boxes or do i need to order it separately?
If I recall I asked about it when ordering and they sent another remote.
@@thereviewdaduk I ordered via my V6 box so will probably have to give them a call.
Hi, do you know what the red, yellow, green and blue coloured buttons are for?
Thanks for the question. The red, green, yellow and blue buttons are used by channels and apps. Sometimes a channel asks for the red button to be pressed for more options etc - that would be the red button next to the other coloured buttons. Hope this helps.
I love the time stamps !!!!!
Thanks Antonio. It does help people go back to sections of the video they want to view again.
Got two 360 remotes arriving for my V6 boxes today. Eagerly tracking the Yodel driver at the moment! lol. Thanks for this video now i know exactly what to do!
Good to hear. Let me know how it goes. Keep well.
How did it go?
@@thereviewdaduk Not as easy as i had hoped...lol. Switched on both of my V6 boxes and started the install process on the living room V6. About 10mins into the install i got a Message saying Upgrade Failed (error MA14/4/40). Tried to start the upgrade process again but the option to upgrade to 360 from the V6 Home Screen disappeared. Thought i'd try to do the upgrade from the second V6 box but got a message saying upgrade process has already been started on another V6 box. Eventually got the upgrade to 360 message back on the Living Room V6 and tried to go again...It failed straight away with the same message. I had to call tech support, they said to switch off both boxes and try again...that didn't work. The person i spoke to said she's going to send a signal to force the boxes to upgrade...and it worked! Was on the phone to them for 50mins and was worried they were going to say we need to replace your boxes which wasn't ideal as i wanted to have recording facilities on both boxes, and as i understand it, Virgin supply one main box which is basically the V6 with 360 software and another mini box which has no hard drive in it. But have 360 on both my V6 boxes and quite like it. Its lost some of the features i used regarding recording and being able to set a channel to each of the 6 built in tuners. But on the whole i really like it...Im sure more feature are on the horizon.
Just joined up with virgin TV. Can't get subtitles and i am unable to record some programmes. WHY?? FFS 😮
Hi - great video! Quick question though - I have an LG smart TV which has the usual streaming apps (Netflix, Disney+, Prime, TH-cam etc) installed already, is there any merit to get a Virgin TV box? What other channels/programmes do they offer that aren’t readily available on others? Thanks
Thanks for watching. Unless you want sky movies, sky channels, sky sports plus other channels not available via free view or apps.
Great video, but it lacks so many features, No Wish List, no Series Link, no Shows 👿
Yeah. Those things do lack. It is annoying. Hopefully they release these features with software updates.
@@thereviewdaduk i do so hope they will. The lack of the Wish List is the worst for me. Mainstream tv shows are not my favourite.
My remotes should be delivered tomorrow, at this moment in time I’ve have no option on any menu to upgrade. Do you think that option appears on the delivery date of the remotes? Great video BTW. 👍🏻
Hi Neil. Yes, the option will be available once the remotes arrive. You can then do the upgrade manually like I did. Thanks for your comment on the video. Let me know how the upgrade goes. Keep well.
@@thereviewdaduk just to let you know the remotes turned up on time, the option to upgrade appeared on screen & the upgrade took about 10 mins with no problems. 😀 Very pleased with the 360 so far. Thanks for you help.
@@Neil_Smith_Photoshop That is great news. I am glad my video helped you along. I guess as with all new things - we will see how the updates improve the features over time. It think it is quite cool for what we use it for...we are not super heavy users like some who require loads of the features etc. Stay safe.
My remote is on its way I’ve been told, but I still have the old TiVo box.. no mini or 360 box. Should I be getting a newer box do I need to request one? To get the most out the new features?
Does it look like the box in my video?
@@thereviewdadukit looks like your box, but it’s old. I don’t think it’s the mini or 360 one.
Then it is just a software update like what I did.
Do the remote from the V6 work in any way with the 360 (volume, channel etc) or is it completely redundant?
Since the upgrade. I have not really tried. I did since your comment and it did not work. I did not want to try pair it again as it might mess up the current new remote pairing.
@@thereviewdaduk ok
how do you connect the reomot to the TV? there is no option for it?
There is a how to depending on your TV. Try this - th-cam.com/video/rYmfJiLO7yQ/w-d-xo.html
Whats not being said is you have to renew your contract with virgin if you dont they wont repair you equipment with out paying i check all this out so be mindfull before you change
I already did an upgrade prior to last a lengthy amount of time, so this just added on a month or two. So not a big issue for me. Been with Virgin for many years now.
Repairs to any Virgin equipment is free to all subscribing customers, regardless of being in a contract or not,
As far as I’ve been informed, the new Horizon software update is free for customers that re contract, and £24;95 one off fee for those that don’t,
If you don’t want to re contest, you stay as you are, on the TiVo software. Your repairs are still completely free!
Repairs have nothing to do with contracts. As long as your a paying virgin media customer, all your equipment repairs are free!! - you don’t always have to be in a locked contract to be a paying customer either,
Most customers have package deals within a 12 or 18months contact. When those contracts end, you pay the standard pricing ( unless you leave or Renegotiate)
Does the 360 come with sky sports? Because when I go to purchase the 360 it says purchase sky sports HD is there only HD?
Sky Sport is usually an addon of channels for the packages they sell. If you take out a higher package it can come with them. the same for Sky Movies etc.
have to say the 360 is a downgrade from the tivo imo
It really IS!!!
Why the hell do the remotes get sent separately? As I'm expecting the box in 2 days time assuming the remotes come with it.
Hi Hungry Horse - Cool name. Thanks for watching and leaving a comment. If you are ordering new boxes, then they remotes should arrive with them. If you already have a V6 box, then the remotes will come separately as the upgrade will be via software once received.
@@thereviewdaduk It's just turned up with the remotes thanks. I used to have the TiVo so looking forward to setting it up.
@@Dime_Bar Oh cool. Let me know how the install etc goes. Enjoy.
@@thereviewdaduk as I had a TiVo box the change was quick about 10 minutes give or take. So much better than the old box.
@@Dime_Bar nice work. Good to hear.
Are you South African ? You remind me of that guy from Can’t Pay
I am originally from SA - yes. are you?
@@thereviewdaduk Nope, Nottingham UK
Hi I’m having my remotes delivered next week I’m assuming I will still have all the same channels?
Hi Daniel. A lot of the channels will be upgraded to HD versions. A full list of the channels are on their site. Keep well.
I'm still using the original tivo box. As a long time vm customer I dont know why I've never been offered an upgrade to this box. Is the upgrade worth it and should I contact their customer services to do this upgrade.
I like the upgrade for my usage. But, you cannot retrieve deleted shows in case you make a mistake.
Is there a way I can get to the "today" "all channels" without going back to channel 100 ?
Are they rolling this upgrade up to all customers so you know?. I have 3 v6 boxes in my house but I’ve had no contact regarding an upgrade to the new 360 software!
Yes they are. Contact them via the online chat and request your new remotes. I did that and they arrived a few days later. Then you can perform the upgrade.
@@thereviewdaduk Cheers 🍻- just found out they want £24:95 one off payment or free if I agree to re contract, I’ve only just done that In February,
Gonna wait and see how it pans out. Not sure why they are charging for early access to this?. I assume the Horizon UI is going to replace the TiVo software? - So everyone who has a virgin tv package will have to have it eventually anyway,
I’ve never heard of being charged a fee because the provider has changed UI’s?
Virgin trying to cash in by offering early access. I’ll stay as I am and wait till they offer it for free to everyone. I’ve heard mixed reviews on its performance too!
Yes, the upgrade moves to the Horizon software. Lots of mixed reviews. Guess it is the same when Facebook changes the look and feel. Loads of talk and opinions and a few months later, nothing. They do need to work on a few things, but that will come with time. Nothing is perfect at first release.
Did you ever upgrade? We have 2 v6 boxes and I am hesitant to consider it as it sounds like we'd lose one of the boxes in favour of the 360 mini boxes. It's what is putting me off even wanting it. We need the two separate boxes as it's a large family and we don't want to share one main box. Plus the two boxes mean we can record 12 shows at once if need be.
Tried to record a movie on ITV4 and it in episode one episode two
How Do I record the full movie
We have noticed this on certain channels as of late. They have split up movies into 2 sections. Not sure why.
@@thereviewdaduk Do you think this will be a software update
I found this on a forum.
Although this a broadcaster issue in breaking a film to show something in the middle, I think the 360 box does treat the two sections as separate episodes, whereas I'm pretty sure a TiVo / V6 would see it as one long recording including the break for the other show.
The Harry Potter films on ITV2 today and tomorrow have a 'FYI Daily' 5 minutes show inserted which on the 360 EPG means the film is showing as 'Ep1' and 'Ep2' to ensure both parts record.
@@thereviewdaduk I hope they put this back to normal as the TiVo/V6 Box
Thanks for the reply good video.
@@philipmills2974 you are welcome. They do need to update and adopt a lot of features to better the software. I am due to release a video about their 1gig Internet. Thanks for watching.
I'm So Sorry, I don't know sure when V6 Change 360 Virgin Cable Box coming to 2022 need post letter?
If i up date do I have to sign back in to my netflix account again with this update
Yes, as the system is a clean install of the new software, Prime, Netflix, etc will require logins again. Thanks for stopping by Joseph.
Why can I not get subtitles? FFS
Had mine about a month now having problems with getting it to record program's i am on a wired Internet connection as well
What kind of problems?
@thereviewdaduk for some reason it fails to record I have restarted the box and deleted the failed recordings
@@davidheywood1493 is there a factory reset option in the settings?
Done the reset just says recording failed due to technical issue
@davidheywood1493 hmmm looks like you need to contact them.
Horrific programme. The old version was much easier to navigate. Virgin upgraded our two V6 boxes, none of us can use it properly, and it still seems to have problems. Their customer service is so unhelpful we've left them and gone to Sky
Good presentation
If I don't upgrade will I miss any programmes or sports events?
No. You should still see all shows. Unless they have said something recently to force the upgrades.
@@thereviewdaduk Thanks
I've got the original Tivo box. I've read that you can't go back on a series
HI Lesley. Thanks for stopping by and for your comment. Do you mean going back and recording the Series again from Season 1 etc? If you search for the series you want and it is available, then it will record when it comes on.
@@thereviewdaduk hi, yes I do. Some people on forums have said it can't be done!
@@thereviewdaduk thank you for your help. I'm installing mine in a few days. You'll be sick of hearing from me!
The kind people at Virgin told me once the V6 boxes do the upgrade one of them will be able to play wirelessly without having that white cable connected to the box. Is that true? I know the mini box can do that but what about the V6 box after the upgrade?
Good to know, keep on showing
Great video , can you let me know if the TV box can connect using WiFi only or does it need a cable (ethernet)? , My main socket from BT is in an awkward place in the kitchen right at the back so currently need to drill 2 holes and a very long cable to connect to the TV in first living room. Or do you know if virgin will let you choose where they put their main socket ? Thanks
Needs the coax cable AND an Ethernet cable/WiFi. An engineer would sort this out though.
Great video, thank you.
One question....Will series link still be available on 360?
Hi Ian. Thanks for your comment and stopping by - appreciate it. If you click record all episodes then an option comes up for just this episode or future episodes. So, it is not referred to a Series Link anymore.
@@thereviewdaduk thank you for the information. I've just ordered mine, arrives on Friday. Thx again.
Hi, is it possible to plug in a USB drive into the 360 box to watch mp4 or mkv movies, pictures or mp3 music from there? Thanks.
Hi Jat P. Apart from using it as a charging point, the USB on the V6 is not used for anything else. The 3.5mm stereo audio jack & the optical audio out do work. Looking at the video again at 00:48, we can see the label for USB states - USB - not currently in use (between 3 & 4). I would assume a firmware update at some point could enable it for use.
@@thereviewdaduk Thanks for confirming. My box is on the way. It would have been a great feature to have. Will have to carry on using my Roku for that function as my TV doesn't support any of the newer encoded mp4 and mkv file types.
I have a small media box that connects to USB for photos etc as well. Just easier than fiddling around with these types of devices which are locked etc. Thanks again for replying and stopping by. Keep well.
I'm sure when this was sold to me the girl from Virgin said the sky sports and movies package was Ultra HD rather than my standard HD, anyone know if this is the case?
I just knew at the time I did this that they were HD. Not Ultra HD.
It's only sky cinema and sky cinema uhd on demand on uhd no sports
How come your V6 remote is white? Mine was black when I had it
Hi Steven. Not sure, we asked for another a long time ago and that is what was brought. We had a black one as well. Thanks for watching. Keep safe.
It's the High Contrast one for accessibility. They sometimes sent them out when the regular 'peanut' remote was out of stock.
thanks great video
Glad you enjoyed it
Does Virgin 360 box REPLACE THE V6 box or ADD to it?
It just upgrades the software on it.
@@thereviewdaduk ...but with downgraded options - no wishlist, ect...
I've got no upgrade options in the menu?
I had an installation booked for 11th Jan, they cancelled that and rebooted it for 29th Jan, they cancelled that booking too. After leaving it for a while I got in touch with VM at the weekend and they 'escalated' My booking and got me in for Wed 31st March (yesterday) a day later they fucking cancelled the install again! Might get it but 2022, if I don't go to Sky TV first 😡🙄
Hi Maff. Sorry to hear your struggles. I have never had an issue like that with VM. I have been with them for 10 years now. Hopefully you get sorted. Stay safe.
Where do you find accidently deleteded programmes? Anyone?
Unfortunately not. I hope they bring it back with an update.
when i try to watch a channel it doesn’t work and continues says ‘setting up tv channels’ does anyone have any answers for me?
Hi Bryce. Sorry to hear that. Have you tried turning the box off, removing the power cord for a few minutes and then trying to boot it up again? If that does not work, maybe a factory reset will work, but then you will lose all recording etc.
Will the new remote control the volume on a Bose sound bar?
If the Bose Sound bar is directly connected to my TV via optical then it’s volume should be controlled by the TV 360 remote. I guess you need to test it out and see.
@@thereviewdaduk Cheers. My sound bar is directly connected so hopefully it should work.
Getting my remotes on Friday - can you scroll back on the TV guide, like you do on the V6 to access catch up on previous days?
Hi George. You can go back. It depends on the channel and show as well. It also gives you options when it is on next, record a series link, and other ways on how yiu can watch it.
Does this come with Disney Plus? And are the apps like Netflix and Prime Video updated and not outdated like the vivo box?
Hi Kishan. Thanks for watching and the comment. It does not come with Disney +. Netflix, Prime and TH-cam are all updated. Work great. Keep well.
@@thereviewdaduk Oh no, going to have to get the Sky Q box instead then. Thanks for replying!! Great review!
To add the Disney+ app, you could always just buy the Fire TV Stick 4K which will also give you the Apple TV+ app if required, among others.
@@alansteele5562 yh that’s what I ended up doing. Purchased the fire stick few months ago and I’m very satisfied.
Mined bricked the box, engineer came and replaced it. Tried again another box bricked so i gave up and cancelled.
How do i find my recordings without using the voice command and how do I delete shows
Recordings are under Saved in the Menu when pressing the Home button. To delete there is an option when on the show to do this or once the show is about to end - a small pop up window shows in the top right of the screen asking if you want to keep or delete the show.
@@thereviewdaduk thank you
How about cancelling a series link?
@@karengriffiths6965 If you go to your saved items, then there is a small rubbish bin icon next to it and this gives you two options when you click on it and one is to delete that episode and the others is for the series. Or you can go into one of the episodes and the same options are there for delete.
Worst mistake ever upgrading to TV 360 wish there was a way to get V6 back if there is anyone please help me out there's not even a deleted section on TV 360 and when you download alot of shows it mixes the ones that have and haven't been recorded yet and random ads keep appearing when you tap the home button so when you press home the screen that's meant to show the show on live TV. I really hope virgin lets me downgrade back to v6 if not I'll have to go back to Sky
Only had mine two days. Hate it. So many features gone. They say we can't have a V6 box now, as it's obsolete. Angry!!!
Ordered mine and having two new tv360 boxes delivered, even though I already have three V6 boxes? Also appears you can only have two TV360 boxes as I have currently three V6 boxes but to get TV360 I have to downgrade to two? so having to send back my three V6 boxes? Would be interested to know if you can have three or moreTV360 boxes in your house? be good to hear what everyone thinks?
Hi Gary. Appreciate your comment. I do recall at chat with them online where they said up to 3 boxes. I can be mistaken. I do not think you can have more. Never really gone that far into the research as I have two and that is more than enough.
@@thereviewdaduk digging deeper, I think if you want three boxes you have to have an engineer come out to the property and they are not doing this during lockdown. So may have to wait to get box number 3 once lockdown has ended...
This doesn’t make sense because the tv360 box is just a V6 box, it’s exactly the same box? which is why they can do an over air upgrade if you already have them,
The only exception is if your a customer on an older TiVo box, then you’ll need a V6. For some reason, Virgin are confusing things by giving the impression there is such a thing as a V360 box, but there isn’t - as I’ve said - it’s just a V6 box - V360 is the new service your upgrading too, not the box!
I have 3 V6 boxes, so the upgrade will apply to each box, and a new remote control sent for each,
Did you not notice the onscreen message in this video? - during the upgrade it said - if you have more than one v6 box, make sure they are turned on and connected to the internet, as they’ll all be upgraded after the first box
I’m calling them tomorrow to get the upgrade hopefully. I’m certainly not messing about sending boxes back, to be sent the same box again - that’s stupid and not logic!
The only differences are in the new mini boxes - but if you already have V6 boxes, you don’t need the new mini boxes!
How do you restore and deleted recording. (An accidental delete of a show happened!) now we can’t find it... any chance someone can help?!!
Hi Chantelle. Thanks for stopping by. Good question. I did some digging around and found out that at this point in time - the recover option for deleted items is not present. I think this will be added in the upcoming software updates along with other features too. I must say that this is a fail on their part when releasing new software like this...but I am sure it will be added soon. There are always teething problems when rolling out things like this.
Yep, you lose a massive load of TiVo features; Wishlists, Recommendations, Recently Deleted, Series Link+, recording space and tuners (if you get the mini box) etc. It’s a cost saving exercise by Liberty Global.
Hi thanks for video I just need to know how can I watch my old recordings plz thanks 😊
Once you upgrade it basically formats the box and installs the new Horizon 4 software and wipes it clean. So everything is deleted.
@@thereviewdaduk oh
Ugh! It's just awful, I can't express enough how poor it is, it doesn't even do a quarter of the things the TiVo box could do, it's actually ten steps backwards in comparison. And now virgin say they can't revert me back as they are phasing out TiVo, I'm so disgusted with it's lack of functions, options and dreadful recording archiving that I will be leaving virgin media ASAP...
Same here, but we have 15 months left on contract. Otherwise would look elsewhere. Tivo V6 was faultless. Absolutely brilliant... Virgin 360 is the exact opposite. Sickened!
fantastic video, well put together.
Contacted Virgin to upgrade and the operator advised me that the Virgin TV 360 is not available for upgrade at this time...
Not sure what's happening.
HI Immersive TECH - Are you in the UK?
I am literally on a chat with them now online to find out for you and they have stated this to me...
Me: I just have one question for you on the Virgin TV 360? Is it available to all Virgin TV Customers who want to upgrade to it?
Operator: Yes of course! Sounds good?
Operator: Thanks for letting me know. I would highly suggest to let your friend contact us over the chat so we can assist your friend.'
Me: So there are no restrictions or min requirements?
Operator :Yes that's right you must only have 1-3 TV box, okay?
Hopefully this helps. I would go online and then try chatting to them via the chat services.
@@thereviewdaduk Thank you so much for this, really appreciate it. Yes I am in the UK. I'm on the Ultimate Bundle with Gig1 in London.
The department I went through on 150 was option 3 for upgrades. Should I have not done this option?
I reached out my troubles to the Virgin Community and one forum member came back with this link to upgrade.
www.virginmedia.com/shop/customer/virgin-tv-360-upgrade
I've now put in the request to upgrade but I went for the one off £24.95 cost option as wanted to stay in my contract terms that I've recently renewed upgrading to Gig1.
Should be receiving two new remotes to replace the V6 remotes. I'm not sure if they are replacing the V6 boxes, but from the order confirmation the delivery is next week, and should be a software update.
Best regards
John
Awesome stuff - yes, I did the remote upgrade as well and then updated the software. So, the video should be the same for you when you upgrade. Let me know how you get on.
Can you still use the hard drive memory in the v6 box after upgrade?
@@jorawarbains use it in what way?
Can you still record on it
Yes.
Just got mine. I've noticed video quality isn't the same. Did you notice this?
Mine seems fine. Some channels are lower quality but they are older shows too.
@@thereviewdaduk you seen the subtitles? 😔 Awful 😂. I spoke to virgin about it and all they said was sorry. It's amazing how an upgrade has downgrades with it. Crazy.
Is anyone running two v6 boxes (each with their own hard drive) on 360 software without issue?
I ask because 2 separate vm engineers have said to me you can’t do this, and that one box would have to be a mini box, therefore losing 1tb of storage!
HI Dan. Hope all is well. thanks for watching the video and leaving a comment. I have two boxes with 1TB drives in each. I ran the upgrade on the one box as per the video and then the other box upgraded as well. Both boxes since the upgrade have been working fine with no issues. Continuing shows where we left off from either box works fine. Recordings etc. All fine. Did you speak to installation engineers or frontline staff on the usually contact number for Virgin Media? If so, they are just trained up to sell the product and do not know the combinations or more technical details of installs. Hope this helps.
@@thereviewdaduk wow that was a quick reply, thank you.
It was install engineers that I turned away on the doorstep after broken promises and what you have proven to be misinformation regarding the 2 full spec v6 boxes working happily together. Thank you.
@@dan7252 No problem Dan. Hope you get sorted and enjoy the new software and both your V6 boxes. hehehehehe. Keep well.
@@thereviewdaduk how do the recordings present themselves with the two hard drives on 360? I’m currently running a v6 box and a TiVo box. For each when you go to the recordings page the other box appears at the bottom of the list of recordings and can be accessed there. Thank you.
Having massive issues installing mine 6 days so far and still not done. Countless phone calls and an engineer visit.
Hi Kevin. Sorry to hear that. As you saw in my video. The update went through fine and quickly. I hope you get it sorted. Keep safe.
Hi Kevin. Just following up to see if the install was sorted?
@@thereviewdaduk hi eventually I had a new box delivered. Can’t connect remote to t.v. Working ok apart from that. Thanks.
@@kevinwilliams7957 What tv and model do you have? Maybe I can try find the code for it...
@@thereviewdaduk Toshiba
This is not new to the UK iv had this for years now
No u haven't
Can’t go straight to HD channels tho, or am I missing something? Just got it today
Hi Stu. Some channels have that had standard and HD is now only HD versions. The channel should say HD. You should be able to access them.
@@thereviewdaduk On the old TiVo you could Show HD channels and it would only display the HD channels, not a problem just wondering if it was there
My 360 minibox committed death to me today
Oh no. I see you are a Chelsea supporter. Me too.
How much does it cost for the upgrade and the new remote control
Thanks for stopping by - There is also a one-off charge of £24.95 for the remotes. The software upgrade will then be available to run once the remotes arrive. If you do not do this on your own, then system will do the upgrade within 7 days. Hope this helps.
@@thereviewdaduk That doesn’t sound right to me, so you get charged £24:95 for remotes?,
what if you only have 1 box - that’s £24:95 for 1 remote?,
I have three V6 boxes, and would require 3 new remotes , but I’d still be charged the same?,
That doesn’t add up to me!
I’m giving Virgin a call after the bank holiday to see exactly what their justification is for the upgrade charge!
It’s a box software upgrade to the user interface - not sure how they can charge for that at all!
@@Pauls_Archive be patient, I got a phone call today from the promotions team and I’ve been given the new remotes for free and upgraded my Mb’s for free.
Where have all my recordings gone?