they got a better offer !! happened to me in audi derby where id gone there to buy the car and on putting down the deposit they told me that they couldn't sell me the car because they had a person coming in to buy 2 cars and so he got preferential treatment because of that des[ite not having a deposit down on the car. as it turns out, the deal with the other person fell through and the called me back.... i told them where to go !
Whilst I agree he should keep the emotion out of this, it's not as simple as a breach of contract. If it was that simple, we wouldn't need lawyers or contracts! The Devil is always in the detail and it depends on what was written in the contract.
@@Locutus Hence - get legal; representation. I'll be able to tell him within a few minutes based on the contract he signed if he has a case representing.
@@jamesbrewer2398 Yes, but don't say it may be a simple case of contract breach, when we have no idea what is in the contract. With someone like Marshall, I would imagine that they have a very lengthy and detailed sale contract to cover eventualities like this. I highly doubt anything will be simple about this.
Worked for main dealers over half my working life (Toyota and Bmw) over that time I have learnt you cannot trust them its the car industry. I feel your frustration and good luck with the legal side. Personally I would have just got the money back and put it down to experience. As for the 3 muppets the only person who really matters is the md up in the office who probably pulled the deal.
My experience (although 25 years ago). I saw a VW Passat at a local Ford main dealer that I was interested in. Went in, had a test drive, said I wanted it and paid a deposit, expecting to pick it up a couple of days later. It transpired that they actually had 2 Passats in stock and although the deal was with the more expensive one, the sales person got his wires mixed and quoted the price for the cheaper one. Because the deal was done and deposit paid, they honoured the deal and price quoted which was outlined on the paperwork I got with the deposit. They said legally that's all they could do. The difference was only £1000 (25 years ago) but even so, they did the right thing. I can see that some dealers might baulk at a £9,000 difference though and might well try to cancel the deal, whether legal or not. Interested to see how you get on. Good luck! By the way, that Passat timing belt went many miles before it needed changed. It was still in it's warranty and they had to put that right, including giving me a loaner for a couple of months. Don't think they'll have made anything on that deal!
You cannot work the used car market to your advantage on financing. Get in, throw the money on the table and get out with the car and V5 and Flip it. That was a great deal that you alone lost.
If you are in the Motor Trade, you MUST KNOW that advertised prices constitute an, “offer to treat” and despite what deposits you have paid, despite what orders you have signed the Dealer doesn’t have to sell you the car. Further, I don’t believe you didn’t have access to a trade valuation system and you MUST HAVE questioned the retail value
Marshall Skoda Leicester did the same to me. I paid the deposit by BACS transfer. The car was in stock and I arranged to pick it up the next week. By the time I got home the salesman was on the phone making excuses as to why the deal was off. The money was transferred back to me within a few days but the experience put me off Marshalls forever.
Sounds like they offered the car for the price and you accepted the offer. Ask them to explain on what legal basis they should not pay. Their attitude is disgraceful for a main dealer, and it is good that you expose such disgraceful behaviour.
they have the same right as a customer to pull out of a deal after they have signed a order form, if dealers were on youtube for every customer that pulled out of a deal it would be just dealer videos on, it works both ways, they may have found the car has to much reconditioning costs and they wouldnt want to retail the car as it wouldnt be upto there standards
It’s part of the BCA group,what do you expect,it’s unusual for them to make a mistake on pricing a vehicle,you should have snatched their hand off but you were being a bit greedy.
@@chrisdonnelly7401not the same rights at all if you put down a deposit at the price it’s up for you should only pay that price you saw it at, If we a buyer pulls out a deal guess what happens we lose a deposit so it’s not the same rights at all!!!!
@@thehitman906 they have the right to cancel just as much as the customer does, if the recon bill in the workshop is way more than expected it may be a uneconomical repair for them and it will be traded, but you are owed a explanation and alternative deal offered
I'm surprised they allowed it to go that far, and then pulled out.. 100% agree, I wouldn't be happy either. However, the asking price still would of been a stonking good deal. So another way to look at it, is if the price is really good... don't haggle - get the deal done asap.
That finance deal is madness.at the end of 4 years you’ve paid almost 17k,but still owe 23k on a car that was priced at 30k.pcp is away of saying you can’t afford this car.
@@adriancoppin977 houses go up in value paying off a depreciating asset is one of the most foolish things you can do to appear more rich work hard and pay for the fucking car
As a senior lawyer, you have a contract - your offer was accepted when they took your 2nd deposit. It’s very clear cut and a very straightforward claim.
You have no legal right to the vehicle with no legal claim unfortunately. The contract for that particular vehicle does not get executed until full funds are handed over and you sign the final purchase invoice. A deposit and order form does not constitute a legal contract on that vehicle. I get it is annoying, but with your knowledge of the trade you must have know prior to viewing it was circa £9k below CAP. Yes the market is weak on RR but not 9k below weak. The right thing and a business decision do not always align. In this case the dealer has made a huge mistake and it should have been flagged but in the end they are a business and had to make a commercial decision. Not great for customer service though.
I'd say Marshall did you a massive favour, saved you from financial ruin. If you could only stump up £3k deposit and £290 a month there is no way you should be contemplating purchasing a used RR.
Geezer is blissfully unaware that the finance company will use his signature as a promissory note, from which they will generate the funds out of thin air, without even lending a penny of their own funds. They will then ask for repayments on the money that HE raised by creating the credit, & then add compound interest on top of that!. He'd have been well & truly shafted had it gone ahead. This fraudulent practice is not limited to just car finance, as all bank loans are based upon the same methodology of raising credit from nothing.
If you’re in the trade then you should have smelt a rat when the car cap clean is about £34k is on a main dealer forecourt for less than that, and before you say their not selling, cap clean is the current auction price, so reflects the current market drop, you should have pinged your debit card down and driven off the forecourt. From a legal perspective it will probably cost you more than the £9k saving off retail. If you’re in the trade buy one at auction for £34k
Depends really doesn't it? 17k is a hell of a lot of money, I would not do it personally regardless of how much I have in my bank account. That said effectively leasing the car using PCP then handing it back 'may' be cheaper than buying a car suffering the depreciation then selling it on. Sure you own it if you buy it outright but if you are then shouldering the depreciation the actual hit to your bank may well be more. People really struggle to get this concept, you can see looking at the comments.
Worked for a main dealer for many years and have seen this happen before don't waste money on legal advice both customer and dealer have the right to cancel the deal before completion and handover...
@@BuySellCarsTV it’s just a contract of intent and will not be full contact until handover and full payment received. As all car dealers say, it’s not a sale until the money is in the bank..
@@jontheodore8450 You might be right but IF so then it will be clearly stated in the contract or another document referred to in the contract (e.g. standard terms and conditions of sale). They can't make up the rules, you have to be made aware of what you are agreeing to in some form or another.
@@jonjones6583 it’s just not. The problem is people like you buying them at ten years old and then trying to maintain it for 200 quid a year. However old they are they are still 100 grand plus vehicles and maintenance costs are in line with that.
I can tell you’ve never owned a Range Rover, so therefore why comment on something you know nothing about first hand? It’s always the people in Vauxhall Vectra’s or Renault Clio’s who scream about the unreliability of Land Rover products.
Legal term to be aware of is "Offer to treat" The sale price is asking for you to make an offer and for the seller to make a counter offer. The dealer is under no obligation to accept your offer. The bit that gets grey is where they seem to have accepted your offer via deposit but ill guess there are T&Cs in that deposit that it doesn't guarantee acceptance.
I was on your side until you tried to chip them for more money when you knew you were miles ahead. Should have just handed over your debit card, paid and driven off while you were there. No chance they could back out of the deal then.
Yes maybe I should’ve, however in this instance I was keen to buy through finance as it was a good deal with monthly’s. Also when you’re buying from a reputable main dealer you don’t expect them to back out once a deposit is paid.
@@BuySellCarsTV I agree with you. Yes chip and clean was a little asking more, however , LR are in severe price decline probably about to correct, No way knowing wasn't a deal done
@@BuySellCarsTVSpeaking about the “Right thing todo” If you also did the “Right thing to do” you would have complied with your faith and not indulge in interest based transactions. Interest in your faith is severely prohibited. I guess this is a blessing in disguise that the deal didn’t go ahead.
@@BuySellCarsTV The finance package was adding an extra £10K to the price of the car, how is that a good deal? If you knew the car to be £9K underpriced, the sensible thing would be to have paid in full there and then, forget the finance and driven it away. To buy a used Range Rover on a £40K finance deal aint good business, vehicle be worthless by the time the finance is paid off.
Very well explained -salient points 1/ £99 deposit taken over the phone 2/ additional £401secondary deposit to prep the car for collection---let alone the 3 person negotiation. ( 2 of which are at decision making level). this dealership did already cover the aggressive pricing therefore needs to stand by it with honour and integrity intact
To add to this they also offered a further small price reduction on their aggressively priced car. Any sales professional would look at their cost price understand what their margin on the deal was before moving downwards on price . I come from a sales background I’d have honoured the deal and you know what people have come back to me time and time again because I’m a man of my word.
Marshall’s are the same wherever you go. Had a similar dealing with them when buying a BMW. Salesman first. Then a business manager then someone else and it became tiring as they kept walking away and checking this and checking that and leaving me sat for ages. Thing is, I wanted the car. After waiting for 10 minutes on my own as they disappeared for another ‘chat’ I walked out and drove away. Bought a car from another garage. The initial salesman kept ringing me asking why I left!!!!! I have another story about Marshall’s on one of my brand new M4’s but maybe I’ll not mention that here.
I can solve that puzzle for you. 7 years in virtually no issues and insurance has been under £500 per annum until this year's £630. But everyone's premium has rocketed this year.
Coincidentally you are paying £9000 interest on a 4yr deal😅 Wow that is expensive. I would never buy on lease. Get a bank loan for half that rate. Most dealers are charlatans anyway ⚠️
@motiveintentionsincerity1925 after tax benefits its still costing him £7200 in interest off his profits (more if higher rate) But still at least 60% of that will be out of his own pocket.
Knowing you’re in the trade you obvs knew car price was well below market retail and even below trade in price. Yes the RR market is not great at the moment but doesn’t mean dealers will be giving them away at almost 10k off even if the price was incorrect by that much. Read the t&c I’m sure it states they can withdraw from the sale from their side for whatever reason before the car is handed over.
True not a great customer experience. Read the T&C, 100% they can cancel the sale at any point should they choose to do so. Clearly there’re never going to continue on with the sale knowing it’s priced £9k wrong.
If that's how that dealership does business, they're set to lose plenty of customers. They even gave him an order confirmation (about 09:38) explicitly thanking him for his *purchase.* The price would have been listed for a while before he saw it, so there was plenty of time for them to correct the price before selling it to him.
@@marknicholson8070 If this is true (I don't doubt it) then this should be the point when you cut your losses. Volvo will risk reputational damage from one person, versus losing 9K in margin!!
From what you have said, a contract has been agreed between parties, with a commitment of £500. Whilst i can see that the vendor can retract from a deal, they have surpassed this by entering into the contract.
Marshalls are owned by BCA, that should tell you what you need to know., I have actually been to this dealership a year or two ago, to collect a brand new Volvo, There were 8 brand new cars to be delivered this particular morning, not 1 was actually ready to go. .
I don't believe them. Surely they have a spreadsheet / card that they look at during a negotiation, so that they know what they are into the car for, and what they need from the deal. They even said there wasn't much room to discount much etc, due to the price, so they did seem to know how much they had in it.
The fact the salesman said we've priced the RR "aggressively" suggests a big discount.. .. I do find it strange three salespeople were involved in this deal.. .. Perhaps they were all after a slice of the sales commission?
Yes they should've been a little sharper and yes provide a reasonable compensation to retain good customer service, but you ain't no business if you can afford to give 9K in interest, why not a bank loan or pay cash. But the long and short, the car is not sold until the balance is cleared and it mentions that in the terms.
If you paid the balance of the £500 deposit in person when at the dealership and signed copies of the order form while on site, my view is that should sell you the car or offer a sensible amount of compensation to cancel the deal. One question, did you check CAP Clean, Solera HPI and BCA selling prices for the car before opening discussions about it? If you did, was the car underpriced by the £9K that they said? If they underpriced the car and you knowingly siezed the opportunity that is fair play, well done. I hope you get the car or adequate compensation They might try to wriggle out of it via a "palpable error" clause somewhere in the order form or some other clause that allows them to renage on a deal
Yes completely agree, seek legal advice, to many of these big companies think they can't just treat there customers like crap. Same with bca, push cars on to traders with major known hidden faults ( as its all online) then when you bring it up with them, they completely deny it, and it you refuse to pay, they just end up blocking your account, absolutely disgusting! How alot of these firms operate..
Hahahahahaha. Cars go to auction from all manner of different sources and you expect BCA to carry out dealer level checks? Give just one example of where BCA "push cars on to traders".
An order form is different to an invoice, perfectly ok to cancel if a deal is not invoiced and finance has not been paid to the dealer. Mistakes are made in the motor trade unfortunately.
As a Marshall customer with an F-Type I would have one observation.... when you are buying a car off them are all over you like a rash.... when you subsequently have an issue with the vehicle or need help from the service department, the customer service level is not comparable
You didn’t mention, horrendous reliability and Range Rovers being the definition of a money pit to maintain. I’d consider this the Universe helping you dodge a major financial bullet.
Last year my brother bought an approved used, two year old top spec Range Rover plug-in hybrid from a Land Rover dealer with a 12 month warranty for around 50K. After a couple of months a problem developed with the brakes. The dealer had it in and said the front brake calipers were binding and needed replacing at a cost of around £3500 but, that they weren't covered under the warranty. His battle is ongoing. I wouldn't touch any Land Rover with a barge pole.
It's stories like these which confirm I would never get a LR or RR. I need a car to be totally reliable, I've driven Honda for the last 15 years and am happy.
@@Jez1963UK People are so into the 'show' factor of owning one of these that they are totally blinded by the whole 'cost' thing - if you can't afford to buy one of these off the shelf you are unlikely to be able to maintain a second hand one (and have not even mentioned Insurance) - assuming you can keep it on your driveway for long enough (car thief's)...
Does not work like that, if it was a bag of sugar in tesco 90p less they would not sell to you either £9k a whole new game, being greedy trying to knock them down was your mistake should have just paid and took the car...
@@MrMalrosewas always going to take a day to clear the finance, my feeling is they priced it at 30k hoping to make up the 10k selling their own finance package and then some.
Similar thing happened to me. Saw a car advertised online and called the dealer, who are a massive used car dealer with multiple branches all over Scotland. Told themto hold the car and i will come in in the morning to have a look. On arrival the guy explained that they had just got the car in and it was a bit grubby as it hadn't been prepared for sale yet. Took it for a test drive, was delighted with car and sat down to do the paperwork to complete the purchase. They prepared everything but the price was different from what was advertised on the website meaning they couldn't sell me the car as it had been advertised incorrectly.
@@byteme9718 I'm sure it would either be specified as trade sale or not, with the cost and finance on item I'd assume not trade? If your in trade you understand this, no kickbacks as trade to trade is...... Well not going to go into it but this is why consumers to motor vehicles don't get trade prices, their covered under trading standards. Why do you think he asked numerous times to verify the price??
Contact Volvo UK on this issue as the used car brand Selekt is key to Volvo franchise dealership with your order number and explanation etc etc. They should respond within3-5 working days. Inform the dealership that you will be contact in the Car retail Ombudsman Service who will intern contact you. Hope this helps Marshalls group should be taken of the Volvo franchise list. A contract verbal or wriiten is lawful bindinding. Good Luck Bob
As a motor dealer yourself you must surely know the importance of haste when a chunk of good fortune comes your way? It’s £10k back of book so forget finance, forget valets just get up there and get the car away, the longer you left it with them the more likely the mistake was gonna come to light. T&C’s on that paperwork you’ve signed will ensure you won’t get that super cheap RR. They will likely bring it into group stock and send it to one of their LR dealerships, maybe down here to Exeter where these things are selling very well.
Hey mate good video, I did think the problem may be you using your own finance as I had that issue a few weeks ago with a company who only wanted me to use their finance to buy the car. In your situation they should compensate you for a days pay Travel costs including fuel plus a £500 one off payment cos of the effect the hard search has on your credit They have totally messed up and instead of being £9,000 out of pocket, they should take £1,000 + to cover everything for you. so you’re happy and both can move on.
That's just the Marshall group through and through. Customer service is of no concern to them. I was interested in a Range Rover Sport from their branch in Leicester. Like you, this is a long way from me and I asked for a video presentation. The sales guy said he would get it done and sent through. Two days later I had nothing. I received an email from the sales manager asking if the sales guy had covered everything to which I replied, I had not received the video walk round. He promised I would receive it in 24 hours. 3 weeks later still nothing. I then get a call from their call centre saying they noticed I hadn't taken the deal any further and could they do anything to progress things along. I said I still did not have a video after 3 weeks. Again I was promised one in 24 hours. Another 6 weeks later and still nothing. The car is still for sale on their website, but it is a 7 hour round trip for me, so I bought one for a dealer much nearer to home. They obviously assumed that I stayed too far away, so it wasn't worth their effort. I'd strongly avoid Marshall group like the plague. Read their google reviews. Many, many horror stories mostly around customer service.
This happened to me many years ago. Two very similar cars but one was a GT both on at same price. They admitted during the purchase they had made a mistake that cost them £4000. The top man in the dealership came down in his very expensive suit, talked to me for a moment, shook my hand and told the sales guy to go ahead with the lower price.
Im currently in the market to buy a l405 im looking at 2016-2017 reg sdv8 4.4, im also going to buy out right for cash so A no interest to pay, B should be clear cut to do a deal and secure the product. I’ve found insurance isn’t bad and inline with an equivalent x5 but i do live in the north rurally. I would be equally furious and would advise seek legal advice, and make sure you got your signed agreement and relating docs to the agreement. We’re they offering any curtesy warranty and if so im surprised they wouldn’t do the service especially if due soon. I am also speculating if ever the dealer got a better deal or realised there’s something wrong with the car and is wanting to back out of the deal. Im sure if it was the other way around the dealer would keep the deposit and you would be black flagged.
Other people are saying the dealer got a better offer.. .. However you may be right about a fault with the car.. .. Remember the poor repair job on the nearside passenger door? Maybe the car was accident repaired and thus not a "straight car" figuratively speaking...
If you think you can hold a gun to someone's head when all you've done is placed a deposit rather than settled the contract, then think again. A deposit only holds the car in your name. Your 1st mistake is you're talking about buying a car. You're not, it's your finance company who's buying the car. Your 2nd mistake is not understanding the law. Everyone can make a mistake, however if the dealer has made a mistake that would result in them suffering financial loss, they are perfectly within their right to pull out. Not only did they refund your monies which you were obviously entitled to, they paid your fuel expenses, which legally they are not. Third mistake. A deposit only holds a car, you haven't bought it until monies have been changed. How did 3 sales staff not notice the issue? Easy... they weren't the ones who priced the car. A salesperson job is to sell what's in front of them, for all they know £30500 was the price of the car. It's very likely that only when the accounts dept got involved ( i.e. how much they paid for the car ) that the error would have been picked up. I've been in a similar situation myself. Went to buy a del miles Golf GT, wanted a blue one but noticed a silver one was £2000 less. I couldn't see any difference in the cars, just the silver one was £2000 less than other metallic colours. Did the same as you, placed a deposit on that car, the difference being when they said when would you like to collect it, I said a.s.a.p. They said they could have it ready by tomorrow, I said fine - fully expecting a call to say there was a mistake. I did receive that call, a few hours before I set off to collect it. The difference was I knew that car would have been taxed and everything would have been set in place for transfer of ownership. I then started negotiating and we agreed on a 50/50 split - I got a del miles Golf for £1000 less than I'd expected to pay so was more than happy. So yeh, take all the legal advice you want. If that legal advice says you have a case and the garage say take us to court, what are you going to do? You could end up spending ££££'s taking someone to court without any guarantee you'll win. You're not going to do that so why waste your time?
ridiculous attempt at purchasing this thing. The reality is that if you are successful and do get to buy it you will own a 10 year old car at the end of the agreement and STILL owe 23k ....are you mad?
It depends on the terms and conditions of the contract agreed upon. Without seeing the paperwork it’s impossible to say if the case is “cast iron” or not.
Sue the seller and forget the stupid notion of owning the vehicle when every aspect of ownership is negative. Any £100k vehicle will have nice seats and toys, just find one without a Land Rover badge.
295.73 x 48 = 14195.04. Plus deposit. Then a final payment of 23k. Capped at 6k miles a year, all for one of the most unreliable, and highly stolen cars in the uk. Personally they did you a favour.
If you had decided to pull out of the deal before paying the final invoice, you would have lost your £500, but have been able to walk away despite having a contract of intent. So why should the seller be unable to walk away without completing the sale as long as they return your deposit?
Once the contract is made both sides are bound by the terms of that contract they have agreed upon. In a contract for sale the legal starting point is that once the contract is made the seller is bound to sell and the buyer is bound to buy. If one party is allowed simply “to walk away” from the contract it’s because the other party in effect permits that. In commercial contracts often in allowing the buyer to walk away from the contract, the seller is willing to go above and beyond what is strictly required by the law on the basis of good customer relationships. An obvious example is M&S allowing a customer to return an item of clothing bought in the store and receive a full refund simply because the customer later decides that he/she does not like the colour of the item (although there is actually nothing wrong with the item). There is no legal obligation on M&S to do this (although many wrongly believe that because M&S do it, there must be a similar legal obligation on all sellers). This is why, for example, Distance Selling Regulations (ie the right to return) had to be brought in to protect private buyers when buying from a business seller at arm’s length (for example, over the internet) when the buyer had no opportunity to inspect the item before the contract to purchase was made. The other point is that a party to a contract is legally required to mitigate his loss. With something like a normal car, if a buyer reneges on a purchase, then on suing the buyer it would be difficult for the dealer to establish a loss when it would always be arguable that the dealer could sell at the same price to another buyer (and therefore in fact has no loss). Hence, the forfeit of deposit provision in the agreed terms of the contract. Sellers and buyers breach the terms of their contracts all the time. Innocent parties do have rights under the contract entered into, but having to establish those rights in a court of law is expensive, time consuming, and emotionally draining.
Even then he's not the legal owner of the car as it's on PCP. Given the dealership is owned by BCA, if the financing company is also a subsidiary of BCA the car may have never actually left BCA's ownership at any point during the transaction.
Your rights depends on the company’s terms and conditions, have you checked it? or make sure you do just incase they change it! If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed. When a contract exists between a company and consumer, it is usually challenging for the supplier to cancel an order, irrespective of pricing errors. The only time that a company can cancel an order is if it can be realistically expected that the customer should have noticed that the pricing error was a mistake and if the error was genuine.
Now then, buddy. Just subscribed. Sounds like you had a right carry on. I know nothing about buying and selling cars.. But just sounds like there is something strange going on. Has someone offered them more money ??? either way, I think something shady’s going on ,,certainly on their part.. I can understand you’re feeling the way you do. Getting all excited to get a lovely car at an amazing price. The price that they agreed on. Very strange. Anyway, I hope you manage to get sorted and a very interesting story. PS, I think someone needs the sack at the garage. !!! 👍👍😁😁
As someone who works at a premium main dealer, this does happen on the odd occasion due to internal systems pulling through the information rather than an administrator manually typing each advert. Lastly, in most cases order forms do have terms and conditions.. I do suggest you read that because I will be surprised if their is not an “error & admissions” clause this will clearly state that their can be errors on the order form for example vehicle details and pricing.. I do understand your frustration and in an ideal world they should honour the deal but they have no legal obligation to honour the deal.
I was under the impression that a deal with a cash deposit, once signed is only 100% binding when it’s a cash sale… I’m with the dealer, it’s not sold till it’s paid for and as a finance agreement is not signed or paid into the dealer bank account, and a very small deposit paid in relation to the selling price, I’d just refund you your deposit and your expenses and say human error, pretty sure they can do that..
Completely wrong. a paid deposit once accepted is a legally binding agreement between both parties for the delivery of goods at an agreed price. I am a buyer for my company for equipment in the £100's of thousands range. once a contract is signed, they cannot then say, the price has gone up or sorry it was marked up wrong. The onus is on them to show due diligence at point of sale....
09:38 I like the part where you completely skip over the fact that they have written an order confirmation to him saying "Thank you very much for *purchasing* the Land Rover Range Rover Diesel Estate". The deposit is binding, btw. It's part of the contract: £ upfront + £ for .
I also work in the trade and I’m also appalled at the way big dealers AND manufacturers treat customers. I successfully took Peugeot to court last year after they failed to fix a new car under warranty and then refused my rejection of it.
I Had a something nearly the same to you, with Triumph Motorcycles in Cheltenham, who have now employed car sales reps to sell motorbike, that dont work for starters. they did me a deal then realised they would be loing money on the deal, they called me the day before i was due to collect the bike to tell that, I backed down and went to a different Triumph dealer and got a slightly better PX on my old bike, but with no hassles, and over a year later I have a very good friendship with the rep at Triumph Taunton, and because of my experience a friend of mine also went to Triumph Taunton as well. I am currently looking for another car, but relly dont know who you can trust now days. The car industry really needs to sort its self out .
Just £295.73 a Month for this car .... I have a feeling you did NOT look at ALL the "Little letters" in the agreement and are running a "Smear campaign" and "Character assassination" over the car dealer and using "Pity play" I can play Devil's Advocate. EVERY story has two sides. Dude... Wake up and smell the coffee.... You pay £295 a Month for a Fiat 500 on Finance. You never looked at ALL the "Little letters" on the contract and now you are "Playing the victim" ...Take your "Pity play" somewhere else, please.. It does not work with me.
Sounds like they are in breach of contract. You probably won't get the car but you should certainly hold out to get a much more substantial offer of damages , which will include all your legal costs.
Regardless of the pricing issue, which finance company would agree a 4 year PCP on those figures with a £23000/75% guaranteed future value/deferred balloon payment after 4 years - really ?
Still it would cost you £17000 for four years of ‘ownership’ (£350 per month and restricted usage). Buy a £17000 car and use it all you like and in four years it’ll be worth £10000.
@@primafacie6442 This was my issue with it. In December 2022 I bought a 2017 BMW 3 series 335D X Drive M Sport Saloon with 59,000 on it. Cheapest one in the country priced at £17,300. I got a 3 year warranty included for a total of £18,600. The bank loan with the interest works out at around £3k. There is no mileage restriction.... the idea of getting a car on PCP, spending £290 a month for 4 YEARS and still having to pay just over £23k to own it, on a car that's only worth £30k (allegedly, before the price "mistake") is absurd to me. My monthly payments on my bank loan are only £360 or so and after 5 years I'll own it outright, and could probably still get £7k or so for it.
Have just purchased a 2 year old Mercedes. Before buying this car three separate main dealerships all pulled out of deals I was attempting to arrange simply because I was not using their finance packages they offered and paying from my own bank account. They wanted the finance packages taken out. Two stated the cars had been withdrawn from sale and the other was sold on a walk in to the showroom while I was on the telephone. Al three cars however were never removed from the website adverts.
I had the same with Anglian Windows, they underpriced me by £19k. However, the requote letter they sent me was 2 days outside of their own contract terms and conditions, so they had to honour the original quote. In short check the small print in the contract.
I don't believe any of it. Someone marketing themselves as a professional buyer of cars getting a 30k car which should be around 40K, and nit picking to make YT content. As a professional the sale price should have either told you they had made a mistake, or the car had been cut in half, welded together with chewing gum, and clocked by about 400K miles. Most people know that if they buy private, they are taking the owners word, which cannot be trusted, and if they go to a dealer his main purpose it to get rid of cars as soon as they come in and to maximise his profit. You forgot to mention you also wanted the moon on a stick for the price of a cheese cracker. Who cares if you had to travel across the country to see a car you may not want. That is your choice. And it is not relevant. Most people would say forget it and walk away. But you made an 18 minute video out of it.
What it really comes down to is what was in your contract of sale. There should be a clause in there saying when the transaction is considered final. That could be when you pay the full deposit, or could be when you have been given the keys.
I’ve also had this and I did consult a lawyer .The garage in question were enrolled on the uk approved motor trader federation (license.) My argument was always that if I had made the error would they have refunded me the difference.NO ! The case never went to court but I did end up with the car , BUT I had to pay a little extra for all the service prep work etc . My lawyer said that it would probably cost me more in legal fees etc than to accept the deal . It ended very acrimoniously with no sales personnel or manager handing the car over , we had to collect the keys from the receptionist in fact It was my wife as I was not allowed on their premises.( being the plaintiff) The garage I had the miss dealing with was a small franchise, not like Marshall’s I’d talk to a lawyer and get him to advise you on your position before accepting any deposit/costs refund. Good luck
The car was under priced for that reason they would assume that finance would be taken out through them, the commission makes up a large proportion, by taking out your own finance deal, they lost all that commission.
Land Rover Guy Salmon did it with me, £6k difference, but I forced them to sell me it. Consumer rights. I'd paid a deposit. They have to honour the advertised price. Its the law.
I’ve listened to this guy , and he’s just another skint hooray . I would imagine he’s a smart ass to deal with , and the dealership got the last laugh . Trying to take Marshall’s to court will cost him more than a six year old Range Rover 😂
I have a family member who works for Jaguar Land Rover at their main plant in Solihull. They have advised never buy anything Land Rover at this time. Having terrible production problems with them currently. Give them as wide a berth as possible.
If the situation were reversed, and it was you that sought to cancel the agreement you would quickly find you were not able to do so. Both parties signed a contract, which I assume is a contract of sale. So as far as I can see they are in breach of contract
Well you have a lot to learn … the only enforceable contract is cash signed order with cash or debit card deposit… even a credit card doesn’t count as a cash deposit
Hmm difficult one, I’m not sure how you will get on with this, it’s just an invitation to buy once you paid the deposit and signed, the deal isn’t closed until its paid for in full. Had a similar situation with my new 2023 Range Rover, paid a large deposit on launch day, had to wait 9 months before delivery. One month before delivery JLR raise the price by 6k, I’ve already paid my deposit, signed the contract, car cost 115k. Nothing I can do, there’s a waiting list as long as your arm, I’ve got one of the very first new ones, I just had to swallow it. Took legal advice and it turns out the dealer can do as they wish at anytime, there’s nothing you can do. I wasn’t loosing my car that I’d specified up, do I regret it…….definitely not. 4th New Rangie in a row and boy is this one good!
Take it to trading standards. Any advertisement that states a price etc and is accepted plus all the emails and correspondence you have had has to be honoured. I had similar in a store for some furniture when it was advertised and priced incorrectly, I agreed the purchase but the manager tried to change it I argued with him and purchased at the price shown,later that day I went back to the store and saw it was priced at £600 more.
You have 4 options open to you. You can complain the Marshalls head office, naming the the manager involved. You can contact the regulatory body that governs the practice that Marshalls work to. You can contact trading standards regarding the purchase. Or you can contact a solicitor. The first three should help you finalise the purchase. The last will help you with being compensated for not going through with the purchase. Hope this helps.
Many years ago I left a deposit on a used van at an independent dealer and was going to collect it and pay in full 4 days later. That Saturday came. Taxi to the dealer 25 miles away. Walked in to pay the rest and drive home in my van. "Oh sorry mate my daughter sold that van 2 days ago it's gone". So apart from getting my deposit back I got next to no apologies or money to even cover the taxi fare. Not even a bloody lift back home. He did try to sell me a completely different van , so I told him where he could shove that. The dealer has since closed.
Basic contract law. Offer ✔️ acceptance ✔️ awareness ✔️consideration ✔️ capacity ✔️legality✔️. Only complicated by the fact that they MAY argue a Unilateral Mistake but they would need to prove that you should be able to tell the price was a mistake. As a trader yourself that could be valid BUT you could argue that with 3 members of the team involved that due diligence was provided on their part. Just my 2p worth.
Something similar happened to me a couple of years ago. Dealer rang up, and aggressively asked for my credit card details for a deposit. I refuse to do this, so paid online later. The next day, the manager refuses to sell me the car, and pins the blame on me for their actions. No contract, but terrible customer outcome as a result of a dealer not honouring their offer.
they got a better offer !! happened to me in audi derby where id gone there to buy the car and on putting down the deposit they told me that they couldn't sell me the car because they had a person coming in to buy 2 cars and so he got preferential treatment because of that des[ite not having a deposit down on the car. as it turns out, the deal with the other person fell through and the called me back.... i told them where to go !
Sounds likely.
Also known as 'cutting your nose off to spite your face' ! 😂👃
Course you did.
Take the emotion out of it, speak to a lawyer, sounds like a simple case of breach of contract on many levels.
Whilst I agree he should keep the emotion out of this, it's not as simple as a breach of contract. If it was that simple, we wouldn't need lawyers or contracts!
The Devil is always in the detail and it depends on what was written in the contract.
@@Locutus Hence - get legal; representation. I'll be able to tell him within a few minutes based on the contract he signed if he has a case representing.
@@jamesbrewer2398 Yes, but don't say it may be a simple case of contract breach, when we have no idea what is in the contract.
With someone like Marshall, I would imagine that they have a very lengthy and detailed sale contract to cover eventualities like this.
I highly doubt anything will be simple about this.
Worked for main dealers over half my working life (Toyota and Bmw) over that time I have learnt you cannot trust them its the car industry. I feel your frustration and good luck with the legal side. Personally I would have just got the money back and put it down to experience. As for the 3 muppets the only person who really matters is the md up in the office who probably pulled the deal.
Who is going to waste their time suing someone for pulling out of a used car deal? Get a grip.
Best solution, go on youtube and let everyone know Volvo Derby don't stand by their sales.
Volvo Derby may feel the force of YT?
Amazing idea. Are you watching this on TicTok
Completely understand your frustration. It’s their mistake, they agreed the deal, you paid a deposit, they should honour the deal.
My experience (although 25 years ago). I saw a VW Passat at a local Ford main dealer that I was interested in. Went in, had a test drive, said I wanted it and paid a deposit, expecting to pick it up a couple of days later. It transpired that they actually had 2 Passats in stock and although the deal was with the more expensive one, the sales person got his wires mixed and quoted the price for the cheaper one. Because the deal was done and deposit paid, they honoured the deal and price quoted which was outlined on the paperwork I got with the deposit. They said legally that's all they could do. The difference was only £1000 (25 years ago) but even so, they did the right thing. I can see that some dealers might baulk at a £9,000 difference though and might well try to cancel the deal, whether legal or not. Interested to see how you get on. Good luck! By the way, that Passat timing belt went many miles before it needed changed. It was still in it's warranty and they had to put that right, including giving me a loaner for a couple of months. Don't think they'll have made anything on that deal!
lol :) Interesting story :)
You cannot work the used car market to your advantage on financing.
Get in, throw the money on the table and get out with the car and V5 and Flip it.
That was a great deal that you alone lost.
If you are in the Motor Trade, you MUST KNOW that advertised prices constitute an, “offer to treat” and despite what deposits you have paid, despite what orders you have signed the Dealer doesn’t have to sell you the car. Further, I don’t believe you didn’t have access to a trade valuation system and you MUST HAVE questioned the retail value
should of jumped on it, instead of going there and trying to get the price even lower lol
One win for you is you wont be sitting at the side of the road for hours waiting for a tow truck.
should have paid it in full and drove away
Marshall Skoda Leicester did the same to me. I paid the deposit by BACS transfer. The car was in stock and I arranged to pick it up the next week. By the time I got home the salesman was on the phone making excuses as to why the deal was off. The money was transferred back to me within a few days but the experience put me off Marshalls forever.
Sounds like they offered the car for the price and you accepted the offer. Ask them to explain on what legal basis they should not pay. Their attitude is disgraceful for a main dealer, and it is good that you expose such disgraceful behaviour.
100%
they have the same right as a customer to pull out of a deal after they have signed a order form, if dealers were on youtube for every customer that pulled out of a deal it would be just dealer videos on, it works both ways, they may have found the car has to much reconditioning costs and they wouldnt want to retail the car as it wouldnt be upto there standards
It’s part of the BCA group,what do you expect,it’s unusual for them to make a mistake on pricing a vehicle,you should have snatched their hand off but you were being a bit greedy.
@@chrisdonnelly7401not the same rights at all if you put down a deposit at the price it’s up for you should only pay that price you saw it at, If we a buyer pulls out a deal guess what happens we lose a deposit so it’s not the same rights at all!!!!
@@thehitman906 they have the right to cancel just as much as the customer does, if the recon bill in the workshop is way more than expected it may be a uneconomical repair for them and it will be traded, but you are owed a explanation and alternative deal offered
I'm surprised they allowed it to go that far, and then pulled out.. 100% agree, I wouldn't be happy either. However, the asking price still would of been a stonking good deal. So another way to look at it, is if the price is really good... don't haggle - get the deal done asap.
That finance deal is madness.at the end of 4 years you’ve paid almost 17k,but still owe 23k on a car that was priced at 30k.pcp is away of saying you can’t afford this car.
Agree, crazy man maths buying at 10% deposit 😂 and limited to 6000 miles pa too😂.
Agreed. I've never financed a vehicle and I doubt I ever will.
…as a mortgage is a way of saying you cannot afford this home…
@@adriancoppin977 A home is not (usually..) a depreciating asset. A home is less likely to throw up huge unexpected repair bills.
@@adriancoppin977 houses go up in value paying off a depreciating asset is one of the most foolish things you can do to appear more rich work hard and pay for the fucking car
As a senior lawyer, you have a contract - your offer was accepted when they took your 2nd deposit. It’s very clear cut and a very straightforward claim.
You aren’t a very good lawyer then.
Is there a way I can get in contact with you? DM me on Instagram.
@@jimmyjt16he is senior though
@@jimmyjt16
Please explain your reasoning Jimmy?
You have no legal right to the vehicle with no legal claim unfortunately. The contract for that particular vehicle does not get executed until full funds are handed over and you sign the final purchase invoice. A deposit and order form does not constitute a legal contract on that vehicle.
I get it is annoying, but with your knowledge of the trade you must have know prior to viewing it was circa £9k below CAP. Yes the market is weak on RR but not 9k below weak.
The right thing and a business decision do not always align. In this case the dealer has made a huge mistake and it should have been flagged but in the end they are a business and had to make a commercial decision. Not great for customer service though.
I'd say Marshall did you a massive favour, saved you from financial ruin. If you could only stump up £3k deposit and £290 a month there is no way you should be contemplating purchasing a used RR.
@@tobymaltby6036 That's more like it!
Geezer is blissfully unaware that the finance company will use his signature as a promissory note, from which they will generate the funds out of thin air, without even lending a penny of their own funds. They will then ask for repayments on the money that HE raised by creating the credit, & then add compound interest on top of that!. He'd have been well & truly shafted had it gone ahead. This fraudulent practice is not limited to just car finance, as all bank loans are based upon the same methodology of raising credit from nothing.
This people talk about being ripped off as "a good deal" 😂 no wonder in this society so people make tons of profit
@@rafaelrafa2765 They're utterly clueless arn't they!
@@zm321 crazy world we live in
If you’re in the trade then you should have smelt a rat when the car cap clean is about £34k is on a main dealer forecourt for less than that, and before you say their not selling, cap clean is the current auction price, so reflects the current market drop, you should have pinged your debit card down and driven off the forecourt. From a legal perspective it will probably cost you more than the £9k saving off retail. If you’re in the trade buy one at auction for £34k
Spot on
messing around a lot for a car which is 7k under market value.
Wow...paying 17 k and after 4 years having nothing to show for it? My wife would think I was mental...
Surely there might be equity in the car so all is not lost
@@kevinmorris0788 It's not his, he will have a final payment to make (20 odd k I think)
@@kevinmorris0788 narrr
@@kevinmorris0788 What car? He has to pay the £23,000 balance otherwise the car goes back to the dealer.
Depends really doesn't it? 17k is a hell of a lot of money, I would not do it personally regardless of how much I have in my bank account. That said effectively leasing the car using PCP then handing it back 'may' be cheaper than buying a car suffering the depreciation then selling it on. Sure you own it if you buy it outright but if you are then shouldering the depreciation the actual hit to your bank may well be more. People really struggle to get this concept, you can see looking at the comments.
Worked for a main dealer for many years and have seen this happen before don't waste money on legal advice both customer and dealer have the right to cancel the deal before completion and handover...
Interesting, then why sign a contract of some form, if in reality it means nothing?
@@BuySellCarsTV it’s just a contract of intent and will not be full contact until handover and full payment received. As all car dealers say, it’s not a sale until the money is in the bank..
@@jontheodore8450 appreciate the response!
What does the contract say?
@@jontheodore8450 You might be right but IF so then it will be clearly stated in the contract or another document referred to in the contract (e.g. standard terms and conditions of sale). They can't make up the rules, you have to be made aware of what you are agreeing to in some form or another.
Range Rover, dealer did you a favour not selling it to you
LOL - it's very possible it needed 9 grand of repairs at short notice and they bundled that into the price.
The vehicle is a total con, unreliable unreliability unreliable unreliability!😂
@@jonjones6583 it’s just not. The problem is people like you buying them at ten years old and then trying to maintain it for 200 quid a year. However old they are they are still 100 grand plus vehicles and maintenance costs are in line with that.
I can tell you’ve never owned a Range Rover, so therefore why comment on something you know nothing about first hand? It’s always the people in Vauxhall Vectra’s or Renault Clio’s who scream about the unreliability of Land Rover products.
@@andygibson6751 yeah for a few the truth hurts 😂
Legal term to be aware of is "Offer to treat" The sale price is asking for you to make an offer and for the seller to make a counter offer. The dealer is under no obligation to accept your offer. The bit that gets grey is where they seem to have accepted your offer via deposit but ill guess there are T&Cs in that deposit that it doesn't guarantee acceptance.
The message from them shown on screen said thank you for your purchase. I would say that is strong evidence a contract had been made.
I was on your side until you tried to chip them for more money when you knew you were miles ahead. Should have just handed over your debit card, paid and driven off while you were there. No chance they could back out of the deal then.
Yes maybe I should’ve, however in this instance I was keen to buy through finance as it was a good deal with monthly’s.
Also when you’re buying from a reputable main dealer you don’t expect them to back out once a deposit is paid.
@@BuySellCarsTV I agree with you. Yes chip and clean was a little asking more, however , LR are in severe price decline probably about to correct, No way knowing wasn't a deal done
@@BuySellCarsTVSpeaking about the “Right thing todo” If you also did the “Right thing to do” you would have complied with your faith and not indulge in interest based transactions. Interest in your faith is severely prohibited. I guess this is a blessing in disguise that the deal didn’t go ahead.
@@BuySellCarsTV The finance package was adding an extra £10K to the price of the car, how is that a good deal? If you knew the car to be £9K underpriced, the sensible thing would be to have paid in full there and then, forget the finance and driven it away. To buy a used Range Rover on a £40K finance deal aint good business, vehicle be worthless by the time the finance is paid off.
They don’t have to sell you it buddy
Very well explained -salient points 1/ £99 deposit taken over the phone
2/ additional £401secondary deposit to prep the car for collection---let alone the 3 person negotiation. ( 2 of which are at decision making level). this dealership did already cover the aggressive pricing therefore needs to stand by it with honour and integrity intact
Thanks!
To add to this they also offered a further small price reduction on their aggressively priced car. Any sales professional would look at their cost price understand what their margin on the deal was before moving downwards on price . I come from a sales background I’d have honoured the deal and you know what people have come back to me time and time again because I’m a man of my word.
@@grahamcollins3003 Out of interest Graham, did you take such a large hit in those instances of honoring your word? Like a £9k hit on a £39k car?
That's not really the point. The point here is, they advertised, engaged in negotiation and took a full deposit. Legally they have to take the hit!
Marshall’s are the same wherever you go. Had a similar dealing with them when buying a BMW. Salesman first. Then a business manager then someone else and it became tiring as they kept walking away and checking this and checking that and leaving me sat for ages. Thing is, I wanted the car. After waiting for 10 minutes on my own as they disappeared for another ‘chat’ I walked out and drove away. Bought a car from another garage. The initial salesman kept ringing me asking why I left!!!!! I have another story about Marshall’s on one of my brand new M4’s but maybe I’ll not mention that here.
18 minutes to explain something that could have been done in 5 🤷♂
Can you imagine having a pint with this fella 😂😂😂. Keeps going.........
The biggest puzzle is why anyone would want a range rover given their reputation for unreliability and insurance problems due to theft.
Find me better looking suv with great interior
I can solve that puzzle for you. 7 years in virtually no issues and insurance has been under £500 per annum until this year's £630. But everyone's premium has rocketed this year.
Because it is not true over all.
@@TheAsylum100 Can only go on my own experience, still drive as good as new nothing is worn inside or out. Tremendous value
@Mysterkoma if you have to use PCP, you can't afford it 😂
Coincidentally you are paying £9000 interest on a 4yr deal😅
Wow that is expensive.
I would never buy on lease.
Get a bank loan for half that rate.
Most dealers are charlatans anyway ⚠️
The guy is self employed, the interest will be off set on tax his liability.
@motiveintentionsincerity1925 after tax benefits its still costing him £7200 in interest off his profits (more if higher rate)
But still at least 60% of that will be out of his own pocket.
@@motiveintentionsincerity I don't think you understand how the tax system works.
If he was buying pick up or a new EV but a luxury Range Rover? Try putting that against your business and watch the bik sledgehammer come into play.
@@motiveintentionsinceritypissed off because he couldn’t make no money on it.We all know he wanted to buy then sell and failed😂
Knowing you’re in the trade you obvs knew car price was well below market retail and even below trade in price.
Yes the RR market is not great at the moment but doesn’t mean dealers will be giving them away at almost 10k off even if the price was incorrect by that much.
Read the t&c I’m sure it states they can withdraw from the sale from their side for whatever reason before the car is handed over.
True not a great customer experience. Read the T&C, 100% they can cancel the sale at any point should they choose to do so. Clearly there’re never going to continue on with the sale knowing it’s priced £9k wrong.
If that's how that dealership does business, they're set to lose plenty of customers.
They even gave him an order confirmation (about 09:38) explicitly thanking him for his *purchase.* The price would have been listed for a while before he saw it, so there was plenty of time for them to correct the price before selling it to him.
I thought the same. He blatantly knew that car was priced wrong and took a chance
@@marknicholson8070 If this is true (I don't doubt it) then this should be the point when you cut your losses. Volvo will risk reputational damage from one person, versus losing 9K in margin!!
@@henryviiifake8244 So they should even sell him the car even when they discover a serious fault at the 11th hour? Right, got it....
From what you have said, a contract has been agreed between parties, with a commitment of £500.
Whilst i can see that the vendor can retract from a deal, they have surpassed this by entering into the contract.
It seems bonkers how they now seem to think it was under valued,how can they all miss this.
Sounds to me like you saw the vehicle and thought you could flip off for a profit ....
You can’t flip cars on finance you melt 🙄🤡💀🤣
Marshalls are owned by BCA, that should tell you what you need to know., I have actually been to this dealership a year or two ago, to collect a brand new Volvo, There were 8 brand new cars to be delivered this particular morning, not 1 was actually ready to go. .
And I believe BCA owns WeBuyAnycar ??
I don't believe them. Surely they have a spreadsheet / card that they look at during a negotiation, so that they know what they are into the car for, and what they need from the deal. They even said there wasn't much room to discount much etc, due to the price, so they did seem to know how much they had in it.
Exactly what I said to them initially!
The fact the salesman said we've priced the RR "aggressively" suggests a big discount..
..
I do find it strange three salespeople were involved in this deal..
..
Perhaps they were all after a slice of the sales commission?
its just they got offered better price and now backtracking
Would be a right twist if they have a chance to sell it even though he's asked them not to!...
Yes they should've been a little sharper and yes provide a reasonable compensation to retain good customer service, but you ain't no business if you can afford to give 9K in interest, why not a bank loan or pay cash. But the long and short, the car is not sold until the balance is cleared and it mentions that in the terms.
I had a similar issue with a new BMW 8 series from Sytner BMW. Had to walk away after they tried to up to monthly by ~40%
If you paid the balance of the £500 deposit in person when at the dealership and signed copies of the order form while on site, my view is that should sell you the car or offer a sensible amount of compensation to cancel the deal. One question, did you check CAP Clean, Solera HPI and BCA selling prices for the car before opening discussions about it? If you did, was the car underpriced by the £9K that they said?
If they underpriced the car and you knowingly siezed the opportunity that is fair play, well done. I hope you get the car or adequate compensation They might try to wriggle out of it via a "palpable error" clause somewhere in the order form or some other clause that allows them to renage on a deal
Yes completely agree, seek legal advice, to many of these big companies think they can't just treat there customers like crap. Same with bca, push cars on to traders with major known hidden faults ( as its all online) then when you bring it up with them, they completely deny it, and it you refuse to pay, they just end up blocking your account, absolutely disgusting! How alot of these firms operate..
Marshall is part of Bca group
Hahahahahaha. Cars go to auction from all manner of different sources and you expect BCA to carry out dealer level checks? Give just one example of where BCA "push cars on to traders".
Do you always drive ONE handed 🤔 Never seen you Gesturing hand touch the wheel once.
He's also using his knees .. I do it all the time.. 3 points of contact
An order form is different to an invoice, perfectly ok to cancel if a deal is not invoiced and finance has not been paid to the dealer. Mistakes are made in the motor trade unfortunately.
Not good enough.
Three people were involved in this deal.
Can't say I believe all three people made. Mistake...
This is why I don't like dealing with so called reputable dealerships, you're just a pawn in their game.😡
As a Marshall customer with an F-Type I would have one observation.... when you are buying a car off them are all over you like a rash.... when you subsequently have an issue with the vehicle or need help from the service department, the customer service level is not comparable
You didn’t mention, horrendous reliability and Range Rovers being the definition of a money pit to maintain. I’d consider this the Universe helping you dodge a major financial bullet.
Last year my brother bought an approved used, two year old top spec Range Rover plug-in hybrid from a Land Rover dealer with a 12 month warranty for around 50K. After a couple of months a problem developed with the brakes. The dealer had it in and said the front brake calipers were binding and needed replacing at a cost of around £3500 but, that they weren't covered under the warranty. His battle is ongoing. I wouldn't touch any Land Rover with a barge pole.
It's stories like these which confirm I would never get a LR or RR. I need a car to be totally reliable, I've driven Honda for the last 15 years and am happy.
@@Jez1963UK People are so into the 'show' factor of owning one of these that they are totally blinded by the whole 'cost' thing - if you can't afford to buy one of these off the shelf you are unlikely to be able to maintain a second hand one (and have not even mentioned Insurance) - assuming you can keep it on your driveway for long enough (car thief's)...
“The price you see is the price you pay.”
You dealt with three senior people and paid the full deposit.
Can’t wait for the update.
Does not work like that, if it was a bag of sugar in tesco 90p less they would not sell to you either £9k a whole new game, being greedy trying to knock them down was your mistake should have just paid and took the car...
@@MrMalrosewas always going to take a day to clear the finance, my feeling is they priced it at 30k hoping to make up the 10k selling their own finance package and then some.
Similar thing happened to me. Saw a car advertised online and called the dealer, who are a massive used car dealer with multiple branches all over Scotland. Told themto hold the car and i will come in in the morning to have a look. On arrival the guy explained that they had just got the car in and it was a bit grubby as it hadn't been prepared for sale yet. Took it for a test drive, was delighted with car and sat down to do the paperwork to complete the purchase. They prepared everything but the price was different from what was advertised on the website meaning they couldn't sell me the car as it had been advertised incorrectly.
Not the same then as they withdrew before the sale, not after completing the sale.
@@RichardDavies-tn2ug Correct, similar is not the same.
Being in the trade I 100% agree with you, they should honour the deal especially as the vehicle was sold!!! I hope you pursue this further.....
"Being in the trade" as he is, very different laws apply.
@@byteme9718 I'm sure it would either be specified as trade sale or not, with the cost and finance on item I'd assume not trade? If your in trade you understand this, no kickbacks as trade to trade is...... Well not going to go into it but this is why consumers to motor vehicles don't get trade prices, their covered under trading standards. Why do you think he asked numerous times to verify the price??
i will never understand why people buy cars at 30k then pay 39k and a the time of purchase the cars value is 25k
The particular model is nothing but trouble it will be in the shop more than on the road
What’s the main issue with this model?
@@Manos-de-Piedra makanicall
Mechanical and electrical
@@dannymullane9252 Basically evrything associated with its existence as a car!
Found your channel today, love these stories and your videos. Keep it up mate
This is wild, can you imagine you backed out if paying the monthly after signing up. You'd have debt collectors repossessing your car!
To everyone who has an "It's not fair" comment - Learn the law before having an opinion about it.
Contact Volvo UK on this issue as the used car brand Selekt is key to Volvo franchise dealership with your order number and explanation etc etc.
They should respond within3-5 working days. Inform the dealership that you will be contact in the Car retail Ombudsman Service who will intern contact you. Hope this helps Marshalls group should be taken of the Volvo franchise list.
A contract verbal or wriiten is lawful bindinding.
Good Luck Bob
Basically do this.
As a motor dealer yourself you must surely know the importance of haste when a chunk of good fortune comes your way? It’s £10k back of book so forget finance, forget valets just get up there and get the car away, the longer you left it with them the more likely the mistake was gonna come to light. T&C’s on that paperwork you’ve signed will ensure you won’t get that super cheap RR. They will likely bring it into group stock and send it to one of their LR dealerships, maybe down here to Exeter where these things are selling very well.
Hey mate good video, I did think the problem may be you using your own finance as I had that issue a few weeks ago with a company who only wanted me to use their finance to buy the car.
In your situation they should compensate you for a days pay
Travel costs including fuel plus a £500 one off payment cos of the effect the hard search has on your credit
They have totally messed up and instead of being £9,000 out of pocket, they should take £1,000 + to cover everything for you.
so you’re happy and both can move on.
That's just the Marshall group through and through. Customer service is of no concern to them. I was interested in a Range Rover Sport from their branch in Leicester. Like you, this is a long way from me and I asked for a video presentation. The sales guy said he would get it done and sent through. Two days later I had nothing. I received an email from the sales manager asking if the sales guy had covered everything to which I replied, I had not received the video walk round. He promised I would receive it in 24 hours. 3 weeks later still nothing. I then get a call from their call centre saying they noticed I hadn't taken the deal any further and could they do anything to progress things along. I said I still did not have a video after 3 weeks. Again I was promised one in 24 hours. Another 6 weeks later and still nothing. The car is still for sale on their website, but it is a 7 hour round trip for me, so I bought one for a dealer much nearer to home. They obviously assumed that I stayed too far away, so it wasn't worth their effort. I'd strongly avoid Marshall group like the plague. Read their google reviews. Many, many horror stories mostly around customer service.
Probably a lot safer to have both hands on the steering wheel rather than all the left hand gesturing!
Bet you’re fun at parties. 😐
Typical Range Rover driver maybe😅
This happened to me many years ago. Two very similar cars but one was a GT both on at same price. They admitted during the purchase they had made a mistake that cost them £4000. The top man in the dealership came down in his very expensive suit, talked to me for a moment, shook my hand and told the sales guy to go ahead with the lower price.
You done well!
Back when people had honour and weren't blood sucking vampires.
Why the hell would you buy a new RR let alone as used one!!
Im currently in the market to buy a l405 im looking at 2016-2017 reg sdv8 4.4, im also going to buy out right for cash so A no interest to pay, B should be clear cut to do a deal and secure the product. I’ve found insurance isn’t bad and inline with an equivalent x5 but i do live in the north rurally. I would be equally furious and would advise seek legal advice, and make sure you got your signed agreement and relating docs to the agreement. We’re they offering any curtesy warranty and if so im surprised they wouldn’t do the service especially if due soon. I am also speculating if ever the dealer got a better deal or realised there’s something wrong with the car and is wanting to back out of the deal. Im sure if it was the other way around the dealer would keep the deposit and you would be black flagged.
Other people are saying the dealer got a better offer..
..
However you may be right about a fault with the car..
..
Remember the poor repair job on the nearside passenger door?
Maybe the car was accident repaired and thus not a "straight car"
figuratively speaking...
If you think you can hold a gun to someone's head when all you've done is placed a deposit rather than settled the contract, then think again. A deposit only holds the car in your name.
Your 1st mistake is you're talking about buying a car. You're not, it's your finance company who's buying the car. Your 2nd mistake is not understanding the law. Everyone can make a mistake, however if the dealer has made a mistake that would result in them suffering financial loss, they are perfectly within their right to pull out. Not only did they refund your monies which you were obviously entitled to, they paid your fuel expenses, which legally they are not. Third mistake. A deposit only holds a car, you haven't bought it until monies have been changed.
How did 3 sales staff not notice the issue? Easy... they weren't the ones who priced the car. A salesperson job is to sell what's in front of them, for all they know £30500 was the price of the car. It's very likely that only when the accounts dept got involved ( i.e. how much they paid for the car ) that the error would have been picked up.
I've been in a similar situation myself. Went to buy a del miles Golf GT, wanted a blue one but noticed a silver one was £2000 less. I couldn't see any difference in the cars, just the silver one was £2000 less than other metallic colours. Did the same as you, placed a deposit on that car, the difference being when they said when would you like to collect it, I said a.s.a.p. They said they could have it ready by tomorrow, I said fine - fully expecting a call to say there was a mistake. I did receive that call, a few hours before I set off to collect it. The difference was I knew that car would have been taxed and everything would have been set in place for transfer of ownership. I then started negotiating and we agreed on a 50/50 split - I got a del miles Golf for £1000 less than I'd expected to pay so was more than happy.
So yeh, take all the legal advice you want. If that legal advice says you have a case and the garage say take us to court, what are you going to do? You could end up spending ££££'s taking someone to court without any guarantee you'll win. You're not going to do that so why waste your time?
Fantastic post!
Amen!
Well said.
Which finance broker you use?
ridiculous attempt at purchasing this thing. The reality is that if you are successful and do get to buy it you will own a 10 year old car at the end of the agreement and STILL owe 23k ....are you mad?
You have made an offer, it was accepted and consideration (deposit) given. Your case looks cast iron.
It depends on the terms and conditions of the contract agreed upon. Without seeing the paperwork it’s impossible to say if the case is “cast iron” or not.
It’s not, if it’s an obvious error. They will also destroy him in court.
Sue the seller and forget the stupid notion of owning the vehicle when every aspect of ownership is negative. Any £100k vehicle will have nice seats and toys, just find one without a Land Rover badge.
295.73 x 48 = 14195.04. Plus deposit. Then a final payment of 23k. Capped at 6k miles a year, all for one of the most unreliable, and highly stolen cars in the uk. Personally they did you a favour.
If you had decided to pull out of the deal before paying the final invoice, you would have lost your £500, but have been able to walk away despite having a contract of intent. So why should the seller be unable to walk away without completing the sale as long as they return your deposit?
Once the contract is made both sides are bound by the terms of that contract they have agreed upon. In a contract for sale the legal starting point is that once the contract is made the seller is bound to sell and the buyer is bound to buy.
If one party is allowed simply “to walk away” from the contract it’s because the other party in effect permits that.
In commercial contracts often in allowing the buyer to walk away from the contract, the seller is willing to go above and beyond what is strictly required by the law on the basis of good customer relationships.
An obvious example is M&S allowing a customer to return an item of clothing bought in the store and receive a full refund simply because the customer later decides that he/she does not like the colour of the item (although there is actually nothing wrong with the item). There is no legal obligation on M&S to do this (although many wrongly believe that because M&S do it, there must be a similar legal obligation on all sellers).
This is why, for example, Distance Selling Regulations (ie the right to return) had to be brought in to protect private buyers when buying from a business seller at arm’s length (for example, over the internet) when the buyer had no opportunity to inspect the item before the contract to purchase was made.
The other point is that a party to a contract is legally required to mitigate his loss. With something like a normal car, if a buyer reneges on a purchase, then on suing the buyer it would be difficult for the dealer to establish a loss when it would always be arguable that the dealer could sell at the same price to another buyer (and therefore in fact has no loss). Hence, the forfeit of deposit provision in the agreed terms of the contract.
Sellers and buyers breach the terms of their contracts all the time. Innocent parties do have rights under the contract entered into, but having to establish those rights in a court of law is expensive, time consuming, and emotionally draining.
In legal terms its called an invitation to treat. Contract isnt there till you had the car in your possession and finance released for the car
Even then he's not the legal owner of the car as it's on PCP. Given the dealership is owned by BCA, if the financing company is also a subsidiary of BCA the car may have never actually left BCA's ownership at any point during the transaction.
I think a more critical element of the transaction is the payment of the deposit.
Your rights depends on the company’s terms and conditions, have you checked it? or make sure you do just incase they change it!
If you have a contract, the company can’t usually cancel your order, even if they realise they’ve sold you something at the wrong price. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed. When a contract exists between a company and consumer, it is usually challenging for the supplier to cancel an order, irrespective of pricing errors. The only time that a company can cancel an order is if it can be realistically expected that the customer should have noticed that the pricing error was a mistake and if the error was genuine.
Now then, buddy. Just subscribed. Sounds like you had a right carry on. I know nothing about buying and selling cars.. But just sounds like there is something strange going on. Has someone offered them more money ??? either way, I think something shady’s going on ,,certainly on their part.. I can understand you’re feeling the way you do. Getting all excited to get a lovely car at an amazing price. The price that they agreed on.
Very strange. Anyway, I hope you manage to get sorted and a very interesting story. PS, I think someone needs the sack at the garage. !!! 👍👍😁😁
Thanks for subscribing! Hope you enjoy the series!
As someone who works at a premium main dealer, this does happen on the odd occasion due to internal systems pulling through the information rather than an administrator manually typing each advert.
Lastly, in most cases order forms do have terms and conditions.. I do suggest you read that because I will be surprised if their is not an “error & admissions” clause this will clearly state that their can be errors on the order form for example vehicle details and pricing.. I do understand your frustration and in an ideal world they should honour the deal but they have no legal obligation to honour the deal.
I was under the impression that a deal with a cash deposit, once signed is only 100% binding when it’s a cash sale… I’m with the dealer, it’s not sold till it’s paid for and as a finance agreement is not signed or paid into the dealer bank account, and a very small deposit paid in relation to the selling price, I’d just refund you your deposit and your expenses and say human error, pretty sure they can do that..
Completely wrong. a paid deposit once accepted is a legally binding agreement between both parties for the delivery of goods at an agreed price.
I am a buyer for my company for equipment in the £100's of thousands range.
once a contract is signed, they cannot then say, the price has gone up or sorry it was marked up wrong. The onus is on them to show due diligence at point of sale....
All contracts have cancellation policy.@@reaver69
09:38 I like the part where you completely skip over the fact that they have written an order confirmation to him saying "Thank you very much for *purchasing* the Land Rover Range Rover Diesel Estate".
The deposit is binding, btw. It's part of the contract: £ upfront + £ for .
I also work in the trade and I’m also appalled at the way big dealers AND manufacturers treat customers. I successfully took Peugeot to court last year after they failed to fix a new car under warranty and then refused my rejection of it.
Legally they have to supply the car once the order form is signed as its then a legal contract.
especially as there was a consideration (£500 deposit ) as part of the contract.
I Had a something nearly the same to you, with Triumph Motorcycles in Cheltenham, who have now employed car sales reps to sell motorbike, that dont work for starters. they did me a deal then realised they would be loing money on the deal, they called me the day before i was due to collect the bike to tell that, I backed down and went to a different Triumph dealer and got a slightly better PX on my old bike, but with no hassles, and over a year later I have a very good friendship with the rep at Triumph Taunton, and because of my experience a friend of mine also went to Triumph Taunton as well.
I am currently looking for another car, but relly dont know who you can trust now days. The car industry really needs to sort its self out .
Just £295.73 a Month for this car .... I have a feeling you did NOT look at ALL the "Little letters" in the agreement and are running a "Smear campaign" and "Character assassination" over the car dealer and using "Pity play"
I can play Devil's Advocate.
EVERY story has two sides.
Dude... Wake up and smell the coffee.... You pay £295 a Month for a Fiat 500 on Finance. You never looked at ALL the "Little letters" on the contract and now you are "Playing the victim" ...Take your "Pity play" somewhere else, please.. It does not work with me.
Your never getting a £30k car even with a £3k deposit for much less than £400 a month, let alone £290
@@bc1sjw 100% Correct ..He never looked at all the "Little letters" on the contract... He is now running a smear campaign over the car dealer...
Sounds like they are in breach of contract. You probably won't get the car but you should certainly hold out to get a much more substantial offer of damages , which will include all your legal costs.
Regardless of the pricing issue, which finance company would agree a 4 year PCP on those figures with a £23000/75% guaranteed future value/deferred balloon payment after 4 years - really ?
Great for me, If I were to hand the car back after 4 years and it’s worth less than 23k.
Still it would cost you £17000 for four years of ‘ownership’ (£350 per month and restricted usage). Buy a £17000 car and use it all you like and in four years it’ll be worth £10000.
@@primafacie6442 This was my issue with it.
In December 2022 I bought a 2017 BMW 3 series 335D X Drive M Sport Saloon with 59,000 on it. Cheapest one in the country priced at £17,300. I got a 3 year warranty included for a total of £18,600.
The bank loan with the interest works out at around £3k. There is no mileage restriction.... the idea of getting a car on PCP, spending £290 a month for 4 YEARS and still having to pay just over £23k to own it, on a car that's only worth £30k (allegedly, before the price "mistake") is absurd to me. My monthly payments on my bank loan are only £360 or so and after 5 years I'll own it outright, and could probably still get £7k or so for it.
@@primafacie6442 He hasn't got £17k.
@@primafacie6442 He will also spend 12K on 4 years insurance - and thinks he is getting a deal....
Have just purchased a 2 year old Mercedes. Before buying this car three separate main dealerships all pulled out of deals I was attempting to arrange simply because I was not using their finance packages they offered and paying from my own bank account. They wanted the finance packages taken out. Two stated the cars had been withdrawn from sale and the other was sold on a walk in to the showroom while I was on the telephone. Al three cars however were never removed from the website adverts.
Couple of tips: 1) if a deal sounds too good to be true, it probably is. 2) Have your left arm removed as you clearly don’t need it for driving! 🙄
🤣😂😁
I had the same with Anglian Windows, they underpriced me by £19k. However, the requote letter they sent me was 2 days outside of their own contract terms and conditions, so they had to honour the original quote. In short check the small print in the contract.
I don't believe any of it. Someone marketing themselves as a professional buyer of cars getting a 30k car which should be around 40K, and nit picking to make YT content. As a professional the sale price should have either told you they had made a mistake, or the car had been cut in half, welded together with chewing gum, and clocked by about 400K miles.
Most people know that if they buy private, they are taking the owners word, which cannot be trusted, and if they go to a dealer his main purpose it to get rid of cars as soon as they come in and to maximise his profit. You forgot to mention you also wanted the moon on a stick for the price of a cheese cracker.
Who cares if you had to travel across the country to see a car you may not want. That is your choice. And it is not relevant. Most people would say forget it and walk away. But you made an 18 minute video out of it.
What it really comes down to is what was in your contract of sale. There should be a clause in there saying when the transaction is considered final. That could be when you pay the full deposit, or could be when you have been given the keys.
Your title is also annoying £290 month for £100k car !!!!!!!
😮😮
it was a £30k car, because they are only worth that once you drive them off the forecourt.
😂@@buggerlugz6753
I’ve also had this and I did consult a lawyer .The garage in question were enrolled on the uk approved motor trader federation (license.)
My argument was always that if I had made the error would they have refunded me the difference.NO !
The case never went to court but I did end up with the car , BUT I had to pay a little extra for all the service prep work etc .
My lawyer said that it would probably cost me more in legal fees etc than to accept the deal .
It ended very acrimoniously with no sales personnel or manager handing the car over , we had to collect the keys from the receptionist in fact It was my wife as I was not allowed on their premises.( being the plaintiff)
The garage I had the miss dealing with was a small franchise, not like Marshall’s
I’d talk to a lawyer and get him to advise you on your position before accepting any deposit/costs refund.
Good luck
The chancer whilst chancing got chanced... boo hoo.
The car was under priced for that reason they would assume that finance would be taken out through them, the commission makes up a large proportion, by taking out your own finance deal, they lost all that commission.
Land Rover Guy Salmon did it with me, £6k difference, but I forced them to sell me it. Consumer rights. I'd paid a deposit. They have to honour the advertised price. Its the law.
You was getting a deal but you still wanted it cheaper when you viewed it ,this is Karma .
I’ve listened to this guy , and he’s just another skint hooray . I would imagine he’s a smart ass to deal with , and the dealership got the last laugh . Trying to take Marshall’s to court will cost him more than a six year old Range Rover 😂
I have a family member who works for Jaguar Land Rover at their main plant in Solihull. They have advised never buy anything Land Rover at this time. Having terrible production problems with them currently. Give them as wide a berth as possible.
Hahahaha my mate works there said they press reset on the robots until they work rather than fixing them
Not just now. Poor build quality is the norm.
it's 'bat an eyelid' not 'batter an eylid'
yeah, you batter cod!
Marshalls Land Rover Cambridge tried several times very hard to bill me for a warranty repair to a Freelander. Not a company I will deal with again!
If the situation were reversed, and it was you that sought to cancel the agreement you would quickly find you were not able to do so. Both parties signed a contract, which I assume is a contract of sale. So as far as I can see they are in breach of contract
That’s how I see it!
Well you have a lot to learn … the only enforceable contract is cash signed order with cash or debit card deposit… even a credit card doesn’t count as a cash deposit
Wrong , you have a 14 cooling off period to cancel as a customer in the uk
Hmm difficult one, I’m not sure how you will get on with this, it’s just an invitation to buy once you paid the deposit and signed, the deal isn’t closed until its paid for in full. Had a similar situation with my new 2023 Range Rover, paid a large deposit on launch day, had to wait 9 months before delivery. One month before delivery JLR raise the price by 6k, I’ve already paid my deposit, signed the contract, car cost 115k. Nothing I can do, there’s a waiting list as long as your arm, I’ve got one of the very first new ones, I just had to swallow it. Took legal advice and it turns out the dealer can do as they wish at anytime, there’s nothing you can do. I wasn’t loosing my car that I’d specified up, do I regret it…….definitely not. 4th New Rangie in a row and boy is this one good!
Tried to buy a car £9k cheaper than market value and still wanted money off, what a whopper.
Take it to trading standards.
Any advertisement that states a price etc and is accepted plus all the emails and correspondence you have had has to be honoured.
I had similar in a store for some furniture when it was advertised and priced incorrectly, I agreed the purchase but the manager tried to change it
I argued with him and purchased at the price shown,later that day I went back to the store and saw it was priced at £600 more.
In essence a man with £3000 trys to buy a boring SUV on tick for £30k that'll cost him £40k? Could this be the worlds most boring video ever?
You have 4 options open to you. You can complain the Marshalls head office, naming the the manager involved. You can contact the regulatory body that governs the practice that Marshalls work to. You can contact trading standards regarding the purchase. Or you can contact a solicitor. The first three should help you finalise the purchase. The last will help you with being compensated for not going through with the purchase. Hope this helps.
Really good advice, thank you.
Many years ago I left a deposit on a used van at an independent dealer and was going to collect it and pay in full 4 days later. That Saturday came. Taxi to the dealer 25 miles away. Walked in to pay the rest and drive home in my van. "Oh sorry mate my daughter sold that van 2 days ago it's gone". So apart from getting my deposit back I got next to no apologies or money to even cover the taxi fare. Not even a bloody lift back home. He did try to sell me a completely different van , so I told him where he could shove that. The dealer has since closed.
Basic contract law. Offer ✔️ acceptance ✔️ awareness ✔️consideration ✔️ capacity ✔️legality✔️.
Only complicated by the fact that they MAY argue a Unilateral Mistake but they would need to prove that you should be able to tell the price was a mistake. As a trader yourself that could be valid BUT you could argue that with 3 members of the team involved that due diligence was provided on their part.
Just my 2p worth.
Piss off. It’s not Asda if we price a car wrong we don’t have to sell it. Simples. 😂
LOL - Simples!!🤣
He is greedy, he wants to flip the car and make 20 grand profit, monalisa.
He couldn't afford that car anyway.
Something similar happened to me a couple of years ago.
Dealer rang up, and aggressively asked for my credit card details for a deposit.
I refuse to do this, so paid online later.
The next day, the manager refuses to sell me the car, and pins the blame on me for their actions.
No contract, but terrible customer outcome as a result of a dealer not honouring their offer.