its funny that corporations still market "military grade" when that just means "sell the contract to whoever will make me the most money under the table from it/ friends or family" haha its a joke as old as time at this point
I've been a waiter for about 5 months now, and while most customers are the sweetest, some have made me cry. I'm sorry sir that we're understaffed and this 19 year old waiter didn't bring you your sushi within 10 minutes
I promise it gets easier. I've been serving for 10 years and not much gets to me anymore. But I used to cry at least once a week. You learn to throw it right back in a professional manner. It's actually satisfying to make people know that you know they're being a dick.
As someone who started full time cashiering at Walmart as a first job at 19 I feel that. Then transferred to online Pickup so customers could yell at me from the comfort of their car 😭. Ever give Jamie Hatfields order to Judy Hatfield in a huge rush and then Jamie shows up to get her 200 dollars in groceries? Worst experience of my life
I had an old man yell at me to the point of tears bc we were takeout only during lockdown. Dude even if we could do dine in i am literally the only person running the show bc its a small kitchen. I hope i never have to see him again.
Mood. I was at a McDonald’s once and my burger was a bit raw. I didn’t want to take it back up and my mom convinced me to. I got free ice cream out of it.
The fact that they ordered a meal through 2 different waiters shows they were probably the asshole. They weren't being waited on by 2 people, they were pushy and snagged a totally unrelated employee to make them do extra work, thereby messing up their own order.
Ugh i have a friend who used to do This bc they were genuinely unaware but i was so tired of having to teach them basic manners so i stopped going to restaurants with them
@@aduckofsomesort yes, but would you not try to stick with the same person? It doesn't make sense to have 4 or 5 different people trying to choreograph your order. I have been in many seat yourself countries, but I try to only bother one person, so you can ensure your order doesn't get messed up. It's not the businesses fault you chose to play telephone with multiple waiters for a single off menu order and it didn't work out. If you want consistency, you also need to be consistent
@@aduckofsomesort their english isint broken like a foreigner trying to type in english would be though, it just reads as someone angrily typing without having much of a coherent story. idk if this person is from a country that doesn’t have sectioned tables for waiters that’s also another english speaking country but using their english skills as a way to determine if they’re not from the US isint valid lol coming from someone that literally studied/studies linguistics.
i'm a busser, not even a waiter, and ive cried many times because of customers. i work for a very fancy restaurant which means the guests are either extremely nice or horrible. i once had a table of middle aged men ask me to pour their wine, there was several bottles and i didn't know which one. (i was 16). he told me by name, how was i supposed to know what bottle that was??? he started laughing at me and i was so embarrassed. i told him "sorry, i'm only 16" and they started mocking me and laughing. genuinely felt like a dream, how is that funny???? i took a break for 15 mins and my dad was the bartender at the time, he was super mad.
In America it's literally illegal for someone under 18 to serve or handle alcohol, even if it's sealed. What did they want you to do, break the law for them?? I'm of age but I'm not one of the servers at my bar (more like a bar assistant) but people are generally nice and patient when I let them know I can't take their order. Hope things get better for you!
Some people use the "power" of being a customer in a restaurant as a momentary escape from their miserable existence. Sorry you had to go through that, hope you're doing well.
Yikes! Be careful! Obviously it seems like your dad's in your corner, But, authorities can be ridiculously strict about who pours and touches alcohol. At least where I am in Texas it's really easy for businesses and employees to get absolutely slammed by the law for that stuff.
I was a waiter for 8 years. People can get downright terrible, but I choose to focus on the funny ones: One restaurant I worked at had lime wedges on the tables (idk why) and this guy squeezed like 3 into his water. Halfway through the meal he asks me for more green lemons for his water and I asked do you mean limes and he just responded "No, I don't like limes. Just more green lemons please" Another woman started crying and told me that I had ruined her life because her chicken sandwich was bland. Keep in mind she took all the ingredients off except for chicken and cheese I had one man throw a temper tantrum because we didn't have an adult chicken tender dish on the menu When I worked at a whiskey bar we had a little rosemary plant up front and somebody put a little sign on it that said "whiskey tree in training" as something cute. Then this guy at my table starts explaining how whiskey is made from those trees to the other people at his table. I thought he was just trolling them until he asked me for whiskey made with a sprig of pine. I laughed and he looked confused. He legitimately made up that whiskey was made from trees to sound smart and then bought his own bullshit. When I explained how whiskey was actually made to the table, he got really mad and demanded that they go somewhere else since I was lying. The other people at the table just clowned on him until he left all by himself yelling that I was a fucking idiot. I couldn't stop laughing, I'm surprised he didn't punch me in the face My favorite was a woman who asked me where the lobster rolls were on the menu. I told her that we don't serve lobster rolls and suggested she might be thinking of another dish we had. Nope, she was adamant that we used to have lobster rolls. I told her that we've never had lobster rolls and she said we must have had them before I worked there and wanted me to ask the chef if he could make them again for her. I told her that I opened the restaurant and in the entire 2 years it had been open not a single piece of shellfish had been brought into the restaurant. Her response: "Well maybe the chef would be able to whip some up for us!" At that point I just told her I'd ask, went into the back, took a long drag off my vape, and came back and told her the chef said he was out of the dough
Ooh! And a fun one was when I worked as a bartender at a distillery and this guy with American flag chubbies shorts came in and ordered our vodka on the rocks. He took a sip and said "This is shit. What's it made of." I told him it was made from corn and he said that's why it tasted like shit. He then asked if we had any good vodka like Tito's. I explained to him that no, we don't carry any other distillery's vodka and that Tito's is also made from corn. He told me I didn't know what I was talking about and then tried to hit on a couple of women who told him to fuck off. He got mad and cae back to tell me that we owed him a bottle of whiskey for free since the vodka was bad. I told him I would, but it's made from corn too so it's too shit for him. He knocked over a trashcan and stormed out angry. This was 5:30 on a Thursday.
The chicken tender thing is so strange to me because like... can't he just order the kids meal? I'm gonna be honest, I have the tastebuds of a somewhat pretentious 7 year old so I often order kids chicken finger meals and I've never had any issue.
I’ve worked in restaurants and people would say “we’ve been waiting an hour” but the order was put in at the table on a device that also recorded the time the order was put in. 9/10 times it had been about 35 minutes. Also, employers literally can’t make you pay for mistakes. They have insurance to cover those things.
I remember a table told me they waited an hour for their food and I told them that was impossible because they had only been there for 35 minutes. They responded with "Well it *felt* like an hour"
This! Was having a shit shift and ended up leaving crying because a table complained I wasn’t serving them because I went in the back to write the sidework chart. This took a maximum of 5 minutes and I filled their drinks to the top right before I left. I had also just brought their food out. Came back to them at the bar calling me a shit waiter. My manager comped their meal and basically told me I needed to be more attentive. Frustrated, I checked the time they had been there as they claimed they waited 30 minutes for a refill. They had been in the restaurant for a total of 35 minutes. That includes the time it took for their food to come out. Customer is always right despite facts. Customers can kma.
man I've had people threaten to strangle me and have literally lunged over the counter to try and pull me into a fist fight over mcchicken sauce while working as a cashier, I'll always always ALWAYS take the side of service workers in stories like this because there are absolutely customers out there that will take their frustration out on service workers because they're confident they can get away with it. I'm certain there are shitty waiters out there but they are VASTLY outnumbered by the amount of entitled, petty, outright violent customers there are.
Oh my god the fucking SAUCES why are people so pressed over sauces 😭 At Popeyes, we give 2 sauces for the nugget combo, but you can get 2 more for free if you ask. This guy came back so angry that we only gave him 2 sauces, even though he never asked for extra sauce. And he continued to insist that he should’ve gotten 4 sauces and literally went into a full blown argument. Like goddamn those sauces are worth 30 cents just ask us for more sauces, why are people so damn angry over fucking 30 cent sauces 😭
First: Don’t order through multiple waiters; second: Don’t do ANYTHING that makes the waiter bare the cost of the food. Waiters work their asses off. Keep it simple and tip your waiter well!!!
@@mfcinnapple Okay but how do we know if the story is in the US? People are saying OP was wrong for ordering through two different waiters but that's normal in a lot of places.
Some people just genuinely do not understand what workers in customer service go through. I’m a pharmacy tech and the way I’m treated by many of my customers is downright disgusting. I had a customer tell me yesterday, when I was explaining our situation and how behind we were and GENUINELY trying to give him options and ideas on how to fix the issue he just told me “sounds like a bunch of excuses.” And wouldn’t let me explain to him that if he drove 5 minutes over to the other location that they’d be able to finish the prescription for him in literal minutes. Like all I am ever trying to do is help the customers, but all I get in return is screaming. Genuine screaming. It’s not my fault, no I cannot fix it or I would. I know prescriptions are necessary, but I give the options I can and they refuse to accept them and continue to try to force me to do it. I had customers last night trying to force us to stay open late for them and when we said no we need to go home one said “well you guys are paid by the hour so you clock out when you’re done so why can’t you do it” like??? Because I have other things to do than be working and I’m exhausted??? I just cannot understand people who blame customer service employees for “lying” when we don’t hold the power over the workplace.
Oh my god people that expect you to be okay with staying late for them are the WORST. At this point I literally DO lie to people and tell them I have to get to my other job. Lol although I've also just told someone to their face that "I have to leave at closing time, because I have a life outside of work."
@@DMO-DMO-DMO I honestly was so sick of arguing with the lady asking us to stay late that when she said “you guys work hourly” I said “no actually it automatically clocks us out at the end of our shift” because when she decided to pull that card I was just sick and tired of it.
NOT THE STAYING LATE 😭😭🤝 war memories of me having to call guards on a guy who refused to leave the shop an hour after we closed?? god i don’t understand what THEY are doing all day to not rush home asap besides we were punished for staying overtime after closure!!! because the company had to pay us more!!!! customers are so stupid istg
@@andshescallingacab4346 LITERALLY like we have a set Amt of hours in a week that the staff total can work and we get in trouble if we go over like ?? NOT TO MENTION the people who will demand we do stuff for them and either sit at the window in drive through and say “I’m not leaving until you finish my prescription” WHEN WE CANT DO IT UNTIL THE DOCTOR APPROVES THE REFILL LIKE I LEGALLY CANNOT GET IT DONE??? They’ll do the same thing in the store too like PLEASE leave me alone !!!!
@@andshescallingacab4346 also the part about what they’re doing that they don’t want to go home like some of them will sit and wait in one of the chairs for HOURS and then come back up and say “I’ve been here for four hours” like OKAY WHY?! If it’s so urgent that you need your prescription as fast as possible WHY did you have time to SIT HERE FOR HOURS?!!!?
Guys, being a waiter is really hard. You've got to manage so many things for so many people, a bunch of people who are drunk, coked up, or pissed off. Don't just assume they're being lazy, we aren't. And if we were it wouldn't even matter because we don't get payed enough to deal with a bunch of self entitled toddlers anyway
i think one of the worst "dining out with parents" thing is when the place is busy but your parents seem to take it personally. like, i get it, no one likes waiting, especially when you're trying to treat yourself in your family, but, like. they aren't busy to piss you off. they're just busy
i was a server for almost 4 years and the amount of times that i cried because of rude ass customers is insane. i literally started when i was 18 and there were multiple grown ass men who’d scream at me over any little mistake. i was good at my job, and the majority of customers were pleasant, or at least not rude as hell, but people like OP literally had me crying while serving 5 other tables, and they didn’t care. my favorite guests were the ones who heard everything and would ask if i was okay afterward. the worst thing is that you can’t even say anything back to defend yourself, you can only apologize and offer to comp their meal, so they get rewarded for being assholes
i’m a barista and the way people RAGE over their coffee order being wrong is honestly hilarious. my store just ran out of chocolate drizzle and my coworker didn’t know that so when someone came through and ordered their drink with chocolate drizzle he wrote it down. when we handed it out the window without chocolate drizzle the customer told my coworker “if you can’t do your job right don’t do it at all.” 😳
one of the top 3 best decisions I ever made was quitting starsucks tbh, don’t ever miss it. if people wanna scream at something like a toddler they can buy a damn keurig smh, I’m done with that for good
I worked at a place that had a lunch combo which ended at 3pm. A few times a week a customer(s) would come in around 6pm say in the snarkiest voice, "not doing the combo anymore?". To which id tell them no, lunch ends at 3... almost always met with the most dramatic sigh you've ever heard. Then a "are you sure you can't do it"? Yes. I'm sure.
My favorite are the people who are like "This is $2 less during lunch!!" Yes, less people go out to eat at nice places for lunch, so they lower the prices to get more people in the door. No, we can't do the lunch price.
It's really funny to me that they werent willing to wait 20 min for food, and went somewhere else, when going somewhere else SURELY took more time than that lmao
First, let me say I highly doubt the waiter would have had to pay for it?? I've worked in restaurants and I've never seen that happen, so these people are just making all kinds of weird assumptions because they've clearly never worked in food service. Second, what bothers me the most about this story is the assumption so many customers have that if your server makes a mistake it is a personal slight against you. Like, your waiter is interacting with so many people and serving so many dishes a day. Believe it or not, yes they sometimes DO make mistakes and yeah sometimes they DO lie "to cover their ass", or more accurately because they don't feel like getting berated by a stranger today. I wish people would realize that if your food is late, your waiter most likely does feel bad and is probably stressing about it even more than you are, but that does not mean yelling at them and accusing them of trying to personally inconvenience you will solve anything.
Idk about restaurants bc ive never had this happen to me or my coworkers in a sit down restaurant but when i worked fast food they’d take from our tips if someone didn’t Pay
They can pay legally? Idk but if your boss said the money either comes up or we have a meeting then you most likely pay. 1 We don't make enough to hire a lawyer . 2 What proof do we have it not like they going admitted it. 3 I need my job and everyone I work with need their job. 4 It not worth it big picture wise. I haven't watch video. I just had pay for someone walking off cause they didn't like something stupid.
@@SkylerSteps legally no that’s not legal at all but food service is the industry with the some of the most human rights violations so it’s not that suprising that some restaurants try to get away with it if they can
Also it was her boyfriend's birthday, that restaurant was where he wanted to eat, and apparently he wanted to stay and wait 20 minutes... so why did this lady feel the need to make her boyfriend's birthday about her? That's my take from it lol
YES ON SHAMING PEOPLE WHO ORDER FROM THE BREAKFAST MENU DURING OFF HOURS!!! When I was a kitchen manager at this particular restaurant in SEATAC airport; we would have to close our kitchen for about 10-15 minutes so we could switch out inventory to our lunch/dinner menu. People would still try to order breakfast all the damn time but like… none of that stuff is mise en place’d so you’re kind of SOL. What irritated me the most was this one time we made an exception for this big foodie “influencer” who desperately wanted our French toast even though it was past breakfast. Our manager made us make it and the whole kitchen was so annoyed the entire time because we had to keep going into the walk in to grab ingredients that were already wrapped up and put away. A bit hard when the restaurant you work at is so busy they would average $30,000 in sales a day.
I was a server for a time. The system we used was weird and only the main server could order for that table bc each server had an ID number and you could only access the table thru the #. My advice is to never order from a server other than ur main unless u want ketchup or something bc I can almost guarantee that if server B doesn’t find A in less than 30 seconds, ur order isn’t getting put in the system lol. And when B bumps into A like 30 mins later, they’re like “oh shit [insert table] wanted [insert dish]”
I worked as a server, and I had more problems with the management than I ever did with the customers. I know that shitty managers is what help create this toxic environment for servers.
If the staff is being made to pay for cancelled orders that's another example of shitty (and illegal) management practices. Not something the customer is responsible for
Today my wife and I went to a restaurant. We don't know what went wrong exactly, but it took an hour for our food to be ready. The waitress kept apologizing and saying she didn't know why our food was taking so long. Eventually she came over and said the manager was giving us a free dessert. It was the longest I'd ever waited for food at a restaurant. I left the waitress a generous tip because it wasn't her fault and she was so nice.
The funny thing is these scenarios happen all the time, because people are human and do human things. As a server, I think they were right for canceling the order. What they didn’t do was ask the waiter about the item the whole hour they had been waiting. The primary server probably assumed the secondary server put in the order. The lesson of all of this is, posting online is stupid.
Why would the primary server think the secondary server put in the order? Would the primary server have already put in their order before? Tbh I don’t think they are wrong either bc it seems like they were pretty patient. They might’ve just waited the hour because the ordered something off menu and they thought it was normal
one girl that I served with would do this until management found out and basically went up to her table while she was there and scolded her for lying to customers and then turned around and offered the table their food on the house. I'm assuming you're mentioning it with small stuff that doesn't really make a difference for the restaurant in the long run but if you have strict managers who value profits over the servers then it might really come back to bite you in the future if the customers make it a point to bring up when managers do their floor rounds.
Never order from two different waiters. In Canada (BC), waiters serve specific sections. So if you try to order from another waiter, high chance they'll ignore you since you're not in their serving section.
yes!! servers have sections here in the majority of restaurants in the US and it's really not the other server's job to take an order from outside their section. the nice ones would make it a point to communicate it with the original server but you can imagine how messy that could get in high stress busy shifts lol
i worked as a server for two years starting when i was 14. it was honestly traumatizing. i lived in an extremely bigoted town and apparently am “visibly transgender”. yes the money was good but jesus it was mentally taxing as well as physically. i got $3 an hour before tips to be bullied by old ppl all day.
As someone who’s been a waiter for 5 years I can’t imagine the waiter “offering” something off menu since it basically screws over your coworkers (AKA the chefs) who aren’t prepared to make that order.
I mightve missed that but didn't the customer ask for the item ? I don't think it was even a suggestion of the waiter they just said they could probably do it
@@youngspaghettii exactly also the amount of times that they aren’t supposed and they don’t want to either but management compels and pressures them too just to appease whatever guest So often times they don’t really have a choice when people bring up crap like that
Op sounds like shes never worked in a kitchen. What happened was she ordered a weird thing. The server (trying to hedge bets on being stretched thin between tables by offering to accommodate. A tactic to save tips when understaffed. Essentially kicking the can down the road to the cooks.) probably tried to put the order in but it either was confusing for the computer system to do so the ticket printed weird. They then probably tried to call an audible to the cooks to explain the ticket or they got flagged down by another customer & they forgot to communicate to the cooks. The cooks then either saw the ticket & didnt understand it or pushed it down the line of importance bc it would require an extra trip off the line to collect the ingredients during a rush. The server then kept collecting orders from the window & dishing them out so the kitchen window didnt get bogged down with orders. Only to remember to check on Ops order when they flagged the server down to ask. The server then went to ask the cooks an eta. The cooks then either finally got clarification on the weird ticket only then beginning the order (worst case). Or the cooks were only then getting an opportunity to collect the ingredients/ boil water (something poached maybe). Making the eta 20min. (Most cooks know an exact but an eta like that for something thats been waiting in most restaurants during a rush means they're in the weeds). Server B doesnt matter. The Ops table probably wasnt in their zone so asking them was essentially a bet on server Bs ability to remember to bring the appetizer. The only way this could effect order A with server A is if that meant the cooks took it as an opportunity to push the annoying order down in the order window bc they didnt want to hear Op complain that the entree came before or at the same time as the appetizers. Which honestly is probably exactly what happened. So two things could be: 1 the server failed to communicate properly. 2 the cooks triaged yr order to a lower priority bc it required leaving a busy station. The additional order further complicating things. So in one sense yes mistakes were made by the staff. Odds are low the order will be taken out of the servers pay. Thats a weird myth unless its catering to the uber rich. kitchens account for a certain amount of food waste so unless its a major goof nobody cares. On the other hand all of this could have been avoided had Op taken a peek at how busy the restaurant was before they ordered something off menu. Doublely if they had a consept of how a kitchen works & ordered the appetizers when they placed their order with server A. So the fault goes both ways but ties always go to the service staff bc most deals made with them are made under duress of service. They gotta be nice & say yes or a customer might go off on them with some weird power trip at any moment. Which could mean they lose their job over something as stupid as a splenda. Op can feel any type of way she wants about it but taking it out on the staff is never okay. Servers know when theyre fucking up. If Op is feeling insensed that the server doesnt care enough about her business know that they do care bc they dont get her tip & the cooks are probably mad at them. She can just exit gracefully with an "hey im sorry but i dont have time to wait can i get my check" pay her due & leave. She doesnt have to make them pay extra for her feelings. Thats business.
As a current retail worker I relate to nick saying he'd give the kid the pizza anyway to avoid the awkwardness. It's so easy to be taken advantage of by someone but if it avoids awkwardness to give them the sale price they're arguing about when it doesn't ring up that price for example I'll just give them the sale price and lose Walmart a few bucks because at the end of the day, minimum wage is not enough money to get shit on over 2 dollar off jalapeño poppers. It's so hard to have the balls to like tell a customer no and with understaffed shifts managers who do have said balls are never there when you need them. Obviously there's exceptions for absurd requests but little things just aren't worth the headache
Bc they ordered through different ppl it’s incredibly plausible that the order wasn’t communicated to their waiter or forgotten by the second waiter bc they were helping other tables or cleaning stuff happens all the time to assume they’re lying is odd
Yo so I’m a ✨waitress✨ And from this I can imagine that when the table ordered an entree after their main, the original order was put on hold and subsequently forgotten to be called away to the chefs because two different waitstaff took the order. They suck for ordering breakfast too late but I don’t think it was a catalyst for their order being forgotten. I don’t know man I get waiting for your food too long sucks but just don’t be rude? Like generally at the restaurant I work if something like this happens we usually take the dishes off the bill and no one has to pay.
Yep, because if their main came out before or with their appetizer they would probably throw a fit as well, even though they ordered through 2 different waiters. Also, if an hour has gon by and you haven't even asked about your food, you screwed yourself. Even if they did make a mistake and had it on hold, asking 30 minutes in would have made the waiter realize what happened and they'd move their ticket to the front
I can think of multiple things off the top of my head that would caused them to wait so long: the entree they ordered could have required equipment that isn't normally needed at lunchtime so it wasn't turned on anymore, food at that restaurant could be partially prepared ahead of time for higher efficiency (and since it's past breakfast time, they're all out of prepped breakfast foods, so they would have had to make the entree from scratch, thus spending more time than they would normally), and the people on shift at that time might not be used to making it
The way this was written makes me think OP probably didn't communicate very clearly while they were there. Sometimes people interact with customer service in such a confusing way, that noone knows whats really wanted and the customer ends up unhappy (and so does everyone else)
in my experience as a waiter, sometimes i got patrons that were so delusional that i wondered why they were eating in that restaurant instead of being a dictator in some tropical paradise.
i worked at sonic for exactly 13 months, quit on my one month and one year anniversary. and good GOD can i say to never work at sonic. i got so many people JUST LIKE THIS come through the drive through and demand things we didn’t have, were out of, told us we took too long, etc. i deadass had a man tell me i and the rest of the staff should be fired and replaced. if you’re wondering if you were the asshole in a situation like this, you probably are
"On top of that, he was insinuating that it was our fault for ordering through the other waiter," as someone who works in food service, 100% it's your fault for ordering through the other waiter, they have their own section to worry about. The best thing is to ask the other waiter if they can bring your waiter over to you, unless they offer to take your order themselves (which I have yet to see happen at my job lol).
Trying not to get too parasocial with you Nick, but don't get worried if you don't think every video is perfect, or if people leave if your videos change. That being said, I'm all here for it. Do what makes you happy, take care!
My mom went to culinary school so we went to restaurants in the food is bad she would send it back, but she would still be so polite about it and not be rude to the waiters or anything like that like it’s not hard to be nice
Restaurants can’t make a server cover the check of a guest. Employees don’t cover the losses of a store if they aren’t receiving the profits of a store, they’re an hourly/tip employee.
I have worked many minimum wage jobs through the years, from when I was a teenager to when I graduated college, and I only every worked as a waiter once. It was at a local restaurant, and the rest of the staff were lovely and the owners treated us all with great respect. However, the bullshit I had to put up with at that job, being a 20 year old college student, was just too much for me to handle. Seriously some people would just be so awful to me, about things that I can’t control. Please guys, just treat waiting staff with respect. They are just doing their jobs.
I used to work at macdonalds and multiple customers would get their food in the drive thru, pull into our parking lot for five minutes and shove soemthing down their mouths, come back through the drive thru, and tell us they never received the item/s they just ate. Every time without fail - we looked back on security footage and saw whoever was packing the order put everything correct in the bags.
I have a distinct memory of going to dinner with my Dad and siblings, to a recently opened restaurant. My Dad ordered a medium rare steak and after we got our food and had eaten some of it, he asked for the manager, stressing to our waiter that he wasn't mad and wasn't trying to complain. The manager came over and Dad had a conversation with her about the steak, saying he wasn't mad, didn't want a discount and intended to pay our full bill, BUT the steak was not medium rare, and he wanted to inform her, so she could talk to the cooks and let them know it had not been cooked as ordered. Not because he wanted to cause a problem or have any one punished, but because he believed it was fair to provide feedback to the cooks, because cooking meat correctly was important, and because he knew someone else might not be so calm about it. So anyway that's my story about how to not be an asshole at a restaurant while still making sure problems are addressed.
The only time i have ever accused a waiter of lying (after the fact in the car driving home) was when she told us that our friends meal was taken by accident to another table and when we talked to the manager, the manager somaid our friend simply ordered after everyone else and then the dish came out incorrectly twice
this is in so many fields though. i work in the vet med field and i had a grown man grab me by the collar of my scrubs and scream in my face about how long his dogs surgery was taking & the price (which he signed off on prior to the surgery). people have no trust in the middle man for some reason.
i really enjoy your rambling-type videos like this nick, it really does come through in videos when you're having fun and they're always my fave to watch 😊
In regards to the breakfast menu story, I completely agree about not even asking. Customers will acknowledge a rule so often and STILL want to break it. Customer: I'd like to make a custom drink. Me: Oh, we don't actually offer custom drinks, I'm sorry. Customer: So, you can't just mix together the things I want? A near daily interaction that people say with 100% seriousness.
ive worked as a waiter for like 6 months and the amount of times people just act like im a dog is insane im literally 14 sorry i made you wait 3 minutes past the expected doordash time
Unironically, , as someone who insecure about there ability to catch cues and correctly judge bad ppl, your videos have helped solidify my outlook on social morals in the best way possible
the breakfast only stuff has a lot to do with supply, at least where i’ve been, so a lot of places will just no be able to make breakfast foods past like 12
I feel pretty bad for the boyfriend in this scenario who was clearly appalled by his gfs behavior, and got his wishes steamrolled even though it was his birthday dinner.
As a former waiter (I worked in a 4 star hotel for a year), if someone ordered something that we didn’t have or something we weren’t sure we could serve at that time, we always checked with the chefs and got back to the customer ASAP. We also had a digital docking system for each table to keep track of each table’s order. If they ordered something with another waiter, it was never an issue. Even when the digital system was down, we had dockets with the table number that we gave to the chefs and the waiters manning the “grill” (essentially just where the food came out). Either the establishment had a bad system or the waiter forgot to put the order in. Either way, the way it was handled was shitty. If it was a good restaurant, it was probably swamped and they overlooked it, which is a very easy mistake to make when you’re manning 12 tables of 2-15 people at a time or (on the chefs’ end) serving every customer in the restaurant as quickly as possible. If OP was told it would be out in 20 minutes, they should have waited. Chances are, if they had spoken politely to the manager about it while paying, they would have gotten it for free anyway. Handled badly by both parties imo. It isn’t hard to own up to your mistake to a customer, and it’s not hard to be polite and considerate towards waitstaff
It was the end of my shift today, it was almost 10pm and our kitchen closed at 9. I had a table with just drinks that came in after the kitchen closed so I said I would serve them until I was done cleaning and closing everything (I figured an extra few bucks at the end of my shift wouldn’t hurt) usually waitresses don’t do that but I am the exception at my place of work because I like that tip money haha. so I was done cleaning and I handed them the bill, and they looked at me with the most confused faces ever. I said “I’m don’t closing and my shift is over so I’m closing out your tab with me so I can go home .” And walked away, there was a live band so it was very loud but I know they heard me because I was yelling over the noise. I come back 15 minutes later after waiting for them to put cash or a card down. I asked them if they could pay kindly and they said “I don’t want to leave” I responded “sir you don’t have to leave but I want to leave because my shift ended 20 minutes ago, and the kitchen has been closed for over an hour.” And this man kept arguing he didn’t want to leave like bro YOU DONT I WANT TOO. I wasn’t rude or anything and they didn’t tip but my god are some people fucking stupid or am I stupid I’m not sure
I like to order from the breakfast menu because sometimes the only vegetarian thing is in the breakfast menu. Especially out here in Texas where it's difficult to find something vegetarian.
I'm 13 years old. I worked full time at a café during the summer, illegally ofc so I would get paid less than the bare minimum, it was really nice my coworkers were really cool, learning to make coffees and stuff was fun but clients were so fucking rude. I forgot to say that it was an internet café so parents would come just to get rid of their kids and would yell at us when their five year old couldn't play Roblox or sth.
At one of my jobs one time we made 70-80$ (USD) of food for this woman and her family when it was done we did the usual and said her name over the loudspeaker but diffrent person came up and said she was there for the ladys order so we gave it to her. Couple minutes later the woman who ordered comes up to the window and asks if her food was ready, we asked what her name was she gave it to us, we looked, we told her we had already taken it out and she says she hadnt gotten it so we remade all her food and even give her some ice cream to say sorry but after we try to give it to her she says “im so sorry but my mother in law already grabbed the food” she ended up paying for it and the ice cream and said they would eat it for lunch that week but how do you not know that your mother in law grabbed the food???? (The family was extremely nice though which is good)
I work at a pizza place that does delivery & dine in. Sometimes we are hit with a rush of both and wait times go from 25 mins to 45+ mins. This happens and people loose their shit. I’ve had one customer say I’m an idiot and should be fired and two mins later another one is sympathetic to me eating up verbal abuse and tips me a lot. I’ve never been rude to people giving me service and I have a lot of personal shit in my life including being chronically ill with an expensive disease and being poor. I don’t understand people who snap at minor inconveniences and treat it like the end of the world. There are far bigger problems then pizza or quiche.
I’ve been a server on and off since I was 15 from casual dining to fine dining. I’ve never been made to pay for a canceled order. Most of the time they give it to the servers to eat. 🤷🏻♀️
not a waitress but I am a cashier and barista at a hospital and I have noticed that the worst customers are the older ones (60+) m esp being at a hospital I can imagine that some ppl are going through a stressful time in their lives with family/friends being sick/injured still doesn’t give them any excuse to scream, pout or yell at us
As a person who did wait service for years and years and years and finally landed a better gig, thank you for this. Brutal work conditions at most fast paced restaurants regardless of “quality”. 😅
My mom is notoriously unlucky when it comes to ordering food. Whether it's wait time or specifications she made to her meal that get missed and she has to reorder, it's bad and it happens almost any time we go out to eat. Still, not once have we had a situation with wait staff in which we have to ask whether we were the asshole. Just be nice, even if you server looks like they dgaf, they're probably just having a long day.
The fact that they said it never got rang in means they were definitely not lying, bc I’ve been a server before so I know the classic lies servers tell whenever they accidentally pocket a ticket 🤣
I had this waitress at a red lobster maybe three years ago and she was the sweetest person in the world. I remember she was 3 months pregnant at the time and she was so excited about it. We gave her an extra big tip and every now and then I wonder if she’s doing well. I don’t understand how people can be mean to waiters or any customer service workers. They go through so much. Be a fucking human.
as a waiter, it was probably a communication problem. when i get asked for something from a coworker's table, i have to tell them or else they could ask for it at the kitchen again or not know if its being done or if it was already brought to the table
I once asked a waiter if they could do something off menu. Waited over an hour and tipped our waiter over 30% on a very expensive group meal. He went above and beyond to meet my request!
As someone in the service industry for many years, there are some things that are justifiable to complain about, you’re still paying for a service. It sounds like you’re saying to never say anything to staff if something is done wrong. That doesn’t make you a better person, that just makes you a pushover.
It's def not legal for an establishment to take the cost from their wages, idk why they'd even think that's a thing haha. Restaurants are notoriously shady so maybe it happens, but def not legal or the norm.
Sounds to me like they were two entitled and extremely demanding customers (I can see them insisting on having the damn breakfast quiche) and after the waiter gave in to the request to be nice.... They behave this way🙄
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its funny that corporations still market "military grade" when that just means "sell the contract to whoever will make me the most money under the table from it/ friends or family" haha its a joke as old as time at this point
@@thiccrat7😊😊😊😊😊😊
People have such weird persecution complexes like waiters are really busy, they don’t have time to plot against you personally.
you Probably didn’t tip them enough to remember u either
I've been a waiter for about 5 months now, and while most customers are the sweetest, some have made me cry. I'm sorry sir that we're understaffed and this 19 year old waiter didn't bring you your sushi within 10 minutes
Biiiig relatable
I love it when people treat restaurants like fast food
I promise it gets easier. I've been serving for 10 years and not much gets to me anymore. But I used to cry at least once a week. You learn to throw it right back in a professional manner. It's actually satisfying to make people know that you know they're being a dick.
As someone who started full time cashiering at Walmart as a first job at 19 I feel that. Then transferred to online Pickup so customers could yell at me from the comfort of their car 😭. Ever give Jamie Hatfields order to Judy Hatfield in a huge rush and then Jamie shows up to get her 200 dollars in groceries? Worst experience of my life
I had an old man yell at me to the point of tears bc we were takeout only during lockdown. Dude even if we could do dine in i am literally the only person running the show bc its a small kitchen. I hope i never have to see him again.
I will literally eat the wrong meal before I make a waiter feel bad
MEEEE
ME
Mood
Mood. I was at a McDonald’s once and my burger was a bit raw. I didn’t want to take it back up and my mom convinced me to. I got free ice cream out of it.
fr and im autistic and have to order the same thing every time
The fact that they ordered a meal through 2 different waiters shows they were probably the asshole. They weren't being waited on by 2 people, they were pushy and snagged a totally unrelated employee to make them do extra work, thereby messing up their own order.
Ugh i have a friend who used to do This bc they were genuinely unaware but i was so tired of having to teach them basic manners so i stopped going to restaurants with them
Where I live we don't have waiters for tables on most restaurants. You can ask any waiter for anything. How do we know this is from the US?
@@karly.asshhh please highlight where I said this happened in the US?
@@aduckofsomesort yes, but would you not try to stick with the same person? It doesn't make sense to have 4 or 5 different people trying to choreograph your order. I have been in many seat yourself countries, but I try to only bother one person, so you can ensure your order doesn't get messed up. It's not the businesses fault you chose to play telephone with multiple waiters for a single off menu order and it didn't work out. If you want consistency, you also need to be consistent
@@aduckofsomesort their english isint broken like a foreigner trying to type in english would be though, it just reads as someone angrily typing without having much of a coherent story. idk if this person is from a country that doesn’t have sectioned tables for waiters that’s also another english speaking country but using their english skills as a way to determine if they’re not from the US isint valid lol coming from someone that literally studied/studies linguistics.
i'm a busser, not even a waiter, and ive cried many times because of customers. i work for a very fancy restaurant which means the guests are either extremely nice or horrible. i once had a table of middle aged men ask me to pour their wine, there was several bottles and i didn't know which one. (i was 16). he told me by name, how was i supposed to know what bottle that was??? he started laughing at me and i was so embarrassed. i told him "sorry, i'm only 16" and they started mocking me and laughing. genuinely felt like a dream, how is that funny???? i took a break for 15 mins and my dad was the bartender at the time, he was super mad.
what were you supposed to do ?? 16 year-olds can’t serve alcohol LMFAO middle aged men are gross 👎👎
In America it's literally illegal for someone under 18 to serve or handle alcohol, even if it's sealed. What did they want you to do, break the law for them?? I'm of age but I'm not one of the servers at my bar (more like a bar assistant) but people are generally nice and patient when I let them know I can't take their order. Hope things get better for you!
Some people use the "power" of being a customer in a restaurant as a momentary escape from their miserable existence. Sorry you had to go through that, hope you're doing well.
b
Yikes! Be careful! Obviously it seems like your dad's in your corner, But, authorities can be ridiculously strict about who pours and touches alcohol. At least where I am in Texas it's really easy for businesses and employees to get absolutely slammed by the law for that stuff.
I was a waiter for 8 years. People can get downright terrible, but I choose to focus on the funny ones:
One restaurant I worked at had lime wedges on the tables (idk why) and this guy squeezed like 3 into his water. Halfway through the meal he asks me for more green lemons for his water and I asked do you mean limes and he just responded "No, I don't like limes. Just more green lemons please"
Another woman started crying and told me that I had ruined her life because her chicken sandwich was bland. Keep in mind she took all the ingredients off except for chicken and cheese
I had one man throw a temper tantrum because we didn't have an adult chicken tender dish on the menu
When I worked at a whiskey bar we had a little rosemary plant up front and somebody put a little sign on it that said "whiskey tree in training" as something cute. Then this guy at my table starts explaining how whiskey is made from those trees to the other people at his table. I thought he was just trolling them until he asked me for whiskey made with a sprig of pine. I laughed and he looked confused. He legitimately made up that whiskey was made from trees to sound smart and then bought his own bullshit. When I explained how whiskey was actually made to the table, he got really mad and demanded that they go somewhere else since I was lying. The other people at the table just clowned on him until he left all by himself yelling that I was a fucking idiot. I couldn't stop laughing, I'm surprised he didn't punch me in the face
My favorite was a woman who asked me where the lobster rolls were on the menu. I told her that we don't serve lobster rolls and suggested she might be thinking of another dish we had. Nope, she was adamant that we used to have lobster rolls. I told her that we've never had lobster rolls and she said we must have had them before I worked there and wanted me to ask the chef if he could make them again for her. I told her that I opened the restaurant and in the entire 2 years it had been open not a single piece of shellfish had been brought into the restaurant. Her response: "Well maybe the chef would be able to whip some up for us!" At that point I just told her I'd ask, went into the back, took a long drag off my vape, and came back and told her the chef said he was out of the dough
Ooh! And a fun one was when I worked as a bartender at a distillery and this guy with American flag chubbies shorts came in and ordered our vodka on the rocks. He took a sip and said "This is shit. What's it made of." I told him it was made from corn and he said that's why it tasted like shit. He then asked if we had any good vodka like Tito's. I explained to him that no, we don't carry any other distillery's vodka and that Tito's is also made from corn. He told me I didn't know what I was talking about and then tried to hit on a couple of women who told him to fuck off. He got mad and cae back to tell me that we owed him a bottle of whiskey for free since the vodka was bad. I told him I would, but it's made from corn too so it's too shit for him. He knocked over a trashcan and stormed out angry. This was 5:30 on a Thursday.
LMFAOO the last one 😭💀
@@RogueAstro85 I want to hear more stories about you
Hahaha omg these are awful. The chicken finger thing is valid though 😂 (jk obviously)
The chicken tender thing is so strange to me because like... can't he just order the kids meal? I'm gonna be honest, I have the tastebuds of a somewhat pretentious 7 year old so I often order kids chicken finger meals and I've never had any issue.
I’ve worked in restaurants and people would say “we’ve been waiting an hour” but the order was put in at the table on a device that also recorded the time the order was put in. 9/10 times it had been about 35 minutes.
Also, employers literally can’t make you pay for mistakes. They have insurance to cover those things.
I remember a table told me they waited an hour for their food and I told them that was impossible because they had only been there for 35 minutes. They responded with "Well it *felt* like an hour"
This! Was having a shit shift and ended up leaving crying because a table complained I wasn’t serving them because I went in the back to write the sidework chart. This took a maximum of 5 minutes and I filled their drinks to the top right before I left. I had also just brought their food out. Came back to them at the bar calling me a shit waiter. My manager comped their meal and basically told me I needed to be more attentive. Frustrated, I checked the time they had been there as they claimed they waited 30 minutes for a refill. They had been in the restaurant for a total of 35 minutes. That includes the time it took for their food to come out. Customer is always right despite facts. Customers can kma.
exactly
Loveeeeeee when they lie and I literally have the time printed 😂❤
man I've had people threaten to strangle me and have literally lunged over the counter to try and pull me into a fist fight over mcchicken sauce while working as a cashier, I'll always always ALWAYS take the side of service workers in stories like this because there are absolutely customers out there that will take their frustration out on service workers because they're confident they can get away with it. I'm certain there are shitty waiters out there but they are VASTLY outnumbered by the amount of entitled, petty, outright violent customers there are.
Quitting my job at McDondalds after 2 years was the smartest thing I’ve ever done lol… you should try it out sometime
Oh my god the fucking SAUCES why are people so pressed over sauces 😭
At Popeyes, we give 2 sauces for the nugget combo, but you can get 2 more for free if you ask. This guy came back so angry that we only gave him 2 sauces, even though he never asked for extra sauce. And he continued to insist that he should’ve gotten 4 sauces and literally went into a full blown argument. Like goddamn those sauces are worth 30 cents just ask us for more sauces, why are people so damn angry over fucking 30 cent sauces 😭
First: Don’t order through multiple waiters; second: Don’t do ANYTHING that makes the waiter bare the cost of the food. Waiters work their asses off. Keep it simple and tip your waiter well!!!
thats extremely normal in some countries
@@aduckofsomesort we are talking about in america tho 😂 in other countries they also get paid a fair wage.
@@aduckofsomesortthey still flagged down two people…
@@aduckofsomesort well i mean clearly we’re talking about america. not other countries😭
@@mfcinnapple Okay but how do we know if the story is in the US? People are saying OP was wrong for ordering through two different waiters but that's normal in a lot of places.
Some people just genuinely do not understand what workers in customer service go through. I’m a pharmacy tech and the way I’m treated by many of my customers is downright disgusting. I had a customer tell me yesterday, when I was explaining our situation and how behind we were and GENUINELY trying to give him options and ideas on how to fix the issue he just told me “sounds like a bunch of excuses.” And wouldn’t let me explain to him that if he drove 5 minutes over to the other location that they’d be able to finish the prescription for him in literal minutes. Like all I am ever trying to do is help the customers, but all I get in return is screaming. Genuine screaming. It’s not my fault, no I cannot fix it or I would. I know prescriptions are necessary, but I give the options I can and they refuse to accept them and continue to try to force me to do it. I had customers last night trying to force us to stay open late for them and when we said no we need to go home one said “well you guys are paid by the hour so you clock out when you’re done so why can’t you do it” like??? Because I have other things to do than be working and I’m exhausted???
I just cannot understand people who blame customer service employees for “lying” when we don’t hold the power over the workplace.
Oh my god people that expect you to be okay with staying late for them are the WORST. At this point I literally DO lie to people and tell them I have to get to my other job. Lol although I've also just told someone to their face that "I have to leave at closing time, because I have a life outside of work."
@@DMO-DMO-DMO I honestly was so sick of arguing with the lady asking us to stay late that when she said “you guys work hourly” I said “no actually it automatically clocks us out at the end of our shift” because when she decided to pull that card I was just sick and tired of it.
NOT THE STAYING LATE 😭😭🤝
war memories of me having to call guards on a guy who refused to leave the shop an hour after we closed?? god i don’t understand what THEY are doing all day to not rush home asap
besides we were punished for staying overtime after closure!!! because the company had to pay us more!!!! customers are so stupid istg
@@andshescallingacab4346 LITERALLY like we have a set Amt of hours in a week that the staff total can work and we get in trouble if we go over like ?? NOT TO MENTION the people who will demand we do stuff for them and either sit at the window in drive through and say “I’m not leaving until you finish my prescription” WHEN WE CANT DO IT UNTIL THE DOCTOR APPROVES THE REFILL LIKE I LEGALLY CANNOT GET IT DONE??? They’ll do the same thing in the store too like PLEASE leave me alone !!!!
@@andshescallingacab4346 also the part about what they’re doing that they don’t want to go home like some of them will sit and wait in one of the chairs for HOURS and then come back up and say “I’ve been here for four hours” like OKAY WHY?! If it’s so urgent that you need your prescription as fast as possible WHY did you have time to SIT HERE FOR HOURS?!!!?
Guys, being a waiter is really hard. You've got to manage so many things for so many people, a bunch of people who are drunk, coked up, or pissed off. Don't just assume they're being lazy, we aren't. And if we were it wouldn't even matter because we don't get payed enough to deal with a bunch of self entitled toddlers anyway
To be fair, most waiters are also drunk, coked up, or pissed off
@@RogueAstro85 yeah that's what I was talking about
?
The vast majority of people with salaried office jobs could not make it as a waiter.
@@CharlieApples that's facts
Am I the asshole for slowly breaking into my waiters personal life by taking his girlfriend who was 7 months pregnant and his 2 children
this is a difficult one, how long did you wait?
@@emalf0150 I pulled it off in about 3 months slowly gaining the trust of the kids week by week
I don't think so, based on my judgement you were justified
no i feel like it was deserved
Am I the asshole for torching the waiter’s car?
i think one of the worst "dining out with parents" thing is when the place is busy but your parents seem to take it personally. like, i get it, no one likes waiting, especially when you're trying to treat yourself in your family, but, like. they aren't busy to piss you off. they're just busy
this video isnt even about parents
i was a server for almost 4 years and the amount of times that i cried because of rude ass customers is insane. i literally started when i was 18 and there were multiple grown ass men who’d scream at me over any little mistake. i was good at my job, and the majority of customers were pleasant, or at least not rude as hell, but people like OP literally had me crying while serving 5 other tables, and they didn’t care. my favorite guests were the ones who heard everything and would ask if i was okay afterward. the worst thing is that you can’t even say anything back to defend yourself, you can only apologize and offer to comp their meal, so they get rewarded for being assholes
i’m a barista and the way people RAGE over their coffee order being wrong is honestly hilarious. my store just ran out of chocolate drizzle and my coworker didn’t know that so when someone came through and ordered their drink with chocolate drizzle he wrote it down. when we handed it out the window without chocolate drizzle the customer told my coworker “if you can’t do your job right don’t do it at all.” 😳
one of the top 3 best decisions I ever made was quitting starsucks tbh, don’t ever miss it. if people wanna scream at something like a toddler they can buy a damn keurig smh, I’m done with that for good
I worked at a place that had a lunch combo which ended at 3pm. A few times a week a customer(s) would come in around 6pm say in the snarkiest voice, "not doing the combo anymore?". To which id tell them no, lunch ends at 3... almost always met with the most dramatic sigh you've ever heard. Then a "are you sure you can't do it"? Yes. I'm sure.
My favorite are the people who are like "This is $2 less during lunch!!" Yes, less people go out to eat at nice places for lunch, so they lower the prices to get more people in the door. No, we can't do the lunch price.
same. we stop doing lunch at 3 at the place i work at and customers always try to argue with me about ordering from the lunch menu after 3
It's really funny to me that they werent willing to wait 20 min for food, and went somewhere else, when going somewhere else SURELY took more time than that lmao
First, let me say I highly doubt the waiter would have had to pay for it?? I've worked in restaurants and I've never seen that happen, so these people are just making all kinds of weird assumptions because they've clearly never worked in food service. Second, what bothers me the most about this story is the assumption so many customers have that if your server makes a mistake it is a personal slight against you. Like, your waiter is interacting with so many people and serving so many dishes a day. Believe it or not, yes they sometimes DO make mistakes and yeah sometimes they DO lie "to cover their ass", or more accurately because they don't feel like getting berated by a stranger today. I wish people would realize that if your food is late, your waiter most likely does feel bad and is probably stressing about it even more than you are, but that does not mean yelling at them and accusing them of trying to personally inconvenience you will solve anything.
Idk about restaurants bc ive never had this happen to me or my coworkers in a sit down restaurant but when i worked fast food they’d take from our tips if someone didn’t Pay
They can pay legally? Idk but if your boss said the money either comes up or we have a meeting then you most likely pay. 1 We don't make enough to hire a lawyer . 2 What proof do we have it not like they going admitted it. 3 I need my job and everyone I work with need their job. 4 It not worth it big picture wise. I haven't watch video. I just had pay for someone walking off cause they didn't like something stupid.
Where I worked as a waiter a few years ago I would've had to pay if this happened to me, especially if the customer directly blamed me
@@SkylerSteps legally no that’s not legal at all but food service is the industry with the some of the most human rights violations so it’s not that suprising that some restaurants try to get away with it if they can
Also it was her boyfriend's birthday, that restaurant was where he wanted to eat, and apparently he wanted to stay and wait 20 minutes... so why did this lady feel the need to make her boyfriend's birthday about her? That's my take from it lol
YES ON SHAMING PEOPLE WHO ORDER FROM THE BREAKFAST MENU DURING OFF HOURS!!! When I was a kitchen manager at this particular restaurant in SEATAC airport; we would have to close our kitchen for about 10-15 minutes so we could switch out inventory to our lunch/dinner menu. People would still try to order breakfast all the damn time but like… none of that stuff is mise en place’d so you’re kind of SOL. What irritated me the most was this one time we made an exception for this big foodie “influencer” who desperately wanted our French toast even though it was past breakfast. Our manager made us make it and the whole kitchen was so annoyed the entire time because we had to keep going into the walk in to grab ingredients that were already wrapped up and put away. A bit hard when the restaurant you work at is so busy they would average $30,000 in sales a day.
I was a server for a time. The system we used was weird and only the main server could order for that table bc each server had an ID number and you could only access the table thru the #. My advice is to never order from a server other than ur main unless u want ketchup or something bc I can almost guarantee that if server B doesn’t find A in less than 30 seconds, ur order isn’t getting put in the system lol. And when B bumps into A like 30 mins later, they’re like “oh shit [insert table] wanted [insert dish]”
It was like that when i worked at chilis. I was only a host aand ppl kept wanting me to ring in their order when i physically couldn’t
I worked as a server, and I had more problems with the management than I ever did with the customers. I know that shitty managers is what help create this toxic environment for servers.
Yesssss there’s nothing worse than knowing your terrible management will take the side of a terrible customer. It’s like a double beat down.
If the staff is being made to pay for cancelled orders that's another example of shitty (and illegal) management practices. Not something the customer is responsible for
this! holy shit i feel u
Today my wife and I went to a restaurant. We don't know what went wrong exactly, but it took an hour for our food to be ready. The waitress kept apologizing and saying she didn't know why our food was taking so long. Eventually she came over and said the manager was giving us a free dessert. It was the longest I'd ever waited for food at a restaurant. I left the waitress a generous tip because it wasn't her fault and she was so nice.
Wins to you, the waitress, and the manager. Everyone was great. I wish more people were just chill and empathetic.
The funny thing is these scenarios happen all the time, because people are human and do human things. As a server, I think they were right for canceling the order. What they didn’t do was ask the waiter about the item the whole hour they had been waiting. The primary server probably assumed the secondary server put in the order. The lesson of all of this is, posting online is stupid.
Why would the primary server think the secondary server put in the order? Would the primary server have already put in their order before? Tbh I don’t think they are wrong either bc it seems like they were pretty patient. They might’ve just waited the hour because the ordered something off menu and they thought it was normal
Personally, as a waitress, I do lie if I don’t or do wanna do something
one girl that I served with would do this until management found out and basically went up to her table while she was there and scolded her for lying to customers and then turned around and offered the table their food on the house. I'm assuming you're mentioning it with small stuff that doesn't really make a difference for the restaurant in the long run but if you have strict managers who value profits over the servers then it might really come back to bite you in the future if the customers make it a point to bring up when managers do their floor rounds.
As you should lmao
No you literally have to otherwise people will have you doing gymnastics and bending over backwards out of the “kindness of your heart”
I just want to say thank you to all the waiters and waitresses in the chat posting their own stories.
Never order from two different waiters. In Canada (BC), waiters serve specific sections. So if you try to order from another waiter, high chance they'll ignore you since you're not in their serving section.
yes!! servers have sections here in the majority of restaurants in the US and it's really not the other server's job to take an order from outside their section. the nice ones would make it a point to communicate it with the original server but you can imagine how messy that could get in high stress busy shifts lol
i worked as a server for two years starting when i was 14. it was honestly traumatizing. i lived in an extremely bigoted town and apparently am “visibly transgender”. yes the money was good but jesus it was mentally taxing as well as physically. i got $3 an hour before tips to be bullied by old ppl all day.
As someone who’s been a waiter for 5 years I can’t imagine the waiter “offering” something off menu since it basically screws over your coworkers (AKA the chefs) who aren’t prepared to make that order.
I mightve missed that but didn't the customer ask for the item ? I don't think it was even a suggestion of the waiter they just said they could probably do it
@@youngspaghettii exactly also the amount of times that they aren’t supposed and they don’t want to either but management compels and pressures them too just to appease whatever guest
So often times they don’t really have a choice when people bring up crap like that
Op sounds like shes never worked in a kitchen. What happened was she ordered a weird thing.
The server (trying to hedge bets on being stretched thin between tables by offering to accommodate. A tactic to save tips when understaffed. Essentially kicking the can down the road to the cooks.) probably tried to put the order in but it either was confusing for the computer system to do so the ticket printed weird. They then probably tried to call an audible to the cooks to explain the ticket or they got flagged down by another customer & they forgot to communicate to the cooks.
The cooks then either saw the ticket & didnt understand it or pushed it down the line of importance bc it would require an extra trip off the line to collect the ingredients during a rush.
The server then kept collecting orders from the window & dishing them out so the kitchen window didnt get bogged down with orders. Only to remember to check on Ops order when they flagged the server down to ask. The server then went to ask the cooks an eta.
The cooks then either finally got clarification on the weird ticket only then beginning the order (worst case). Or the cooks were only then getting an opportunity to collect the ingredients/ boil water (something poached maybe). Making the eta 20min. (Most cooks know an exact but an eta like that for something thats been waiting in most restaurants during a rush means they're in the weeds).
Server B doesnt matter. The Ops table probably wasnt in their zone so asking them was essentially a bet on server Bs ability to remember to bring the appetizer. The only way this could effect order A with server A is if that meant the cooks took it as an opportunity to push the annoying order down in the order window bc they didnt want to hear Op complain that the entree came before or at the same time as the appetizers. Which honestly is probably exactly what happened.
So two things could be: 1 the server failed to communicate properly. 2 the cooks triaged yr order to a lower priority bc it required leaving a busy station. The additional order further complicating things.
So in one sense yes mistakes were made by the staff. Odds are low the order will be taken out of the servers pay. Thats a weird myth unless its catering to the uber rich. kitchens account for a certain amount of food waste so unless its a major goof nobody cares.
On the other hand all of this could have been avoided had Op taken a peek at how busy the restaurant was before they ordered something off menu. Doublely if they had a consept of how a kitchen works & ordered the appetizers when they placed their order with server A.
So the fault goes both ways but ties always go to the service staff bc most deals made with them are made under duress of service. They gotta be nice & say yes or a customer might go off on them with some weird power trip at any moment. Which could mean they lose their job over something as stupid as a splenda.
Op can feel any type of way she wants about it but taking it out on the staff is never okay. Servers know when theyre fucking up. If Op is feeling insensed that the server doesnt care enough about her business know that they do care bc they dont get her tip & the cooks are probably mad at them. She can just exit gracefully with an "hey im sorry but i dont have time to wait can i get my check" pay her due & leave. She doesnt have to make them pay extra for her feelings. Thats business.
As a current retail worker I relate to nick saying he'd give the kid the pizza anyway to avoid the awkwardness. It's so easy to be taken advantage of by someone but if it avoids awkwardness to give them the sale price they're arguing about when it doesn't ring up that price for example I'll just give them the sale price and lose Walmart a few bucks because at the end of the day, minimum wage is not enough money to get shit on over 2 dollar off jalapeño poppers. It's so hard to have the balls to like tell a customer no and with understaffed shifts managers who do have said balls are never there when you need them. Obviously there's exceptions for absurd requests but little things just aren't worth the headache
Bc they ordered through different ppl it’s incredibly plausible that the order wasn’t communicated to their waiter or forgotten by the second waiter bc they were helping other tables or cleaning stuff happens all the time to assume they’re lying is odd
Yo so I’m a ✨waitress✨ And from this I can imagine that when the table ordered an entree after their main, the original order was put on hold and subsequently forgotten to be called away to the chefs because two different waitstaff took the order. They suck for ordering breakfast too late but I don’t think it was a catalyst for their order being forgotten. I don’t know man I get waiting for your food too long sucks but just don’t be rude? Like generally at the restaurant I work if something like this happens we usually take the dishes off the bill and no one has to pay.
Yep, because if their main came out before or with their appetizer they would probably throw a fit as well, even though they ordered through 2 different waiters. Also, if an hour has gon by and you haven't even asked about your food, you screwed yourself. Even if they did make a mistake and had it on hold, asking 30 minutes in would have made the waiter realize what happened and they'd move their ticket to the front
the validation at the beginning was so necessary i needed that
I can think of multiple things off the top of my head that would caused them to wait so long: the entree they ordered could have required equipment that isn't normally needed at lunchtime so it wasn't turned on anymore, food at that restaurant could be partially prepared ahead of time for higher efficiency (and since it's past breakfast time, they're all out of prepped breakfast foods, so they would have had to make the entree from scratch, thus spending more time than they would normally), and the people on shift at that time might not be used to making it
You goofing off and going into little journeys talking about random things is what make you my favorite TH-camr/journalist.
The way this was written makes me think OP probably didn't communicate very clearly while they were there. Sometimes people interact with customer service in such a confusing way, that noone knows whats really wanted and the customer ends up unhappy (and so does everyone else)
in my experience as a waiter, sometimes i got patrons that were so delusional that i wondered why they were eating in that restaurant instead of being a dictator in some tropical paradise.
i worked at sonic for exactly 13 months, quit on my one month and one year anniversary.
and good GOD can i say to never work at sonic. i got so many people JUST LIKE THIS come through the drive through and demand things we didn’t have, were out of, told us we took too long, etc. i deadass had a man tell me i and the rest of the staff should be fired and replaced. if you’re wondering if you were the asshole in a situation like this, you probably are
"On top of that, he was insinuating that it was our fault for ordering through the other waiter," as someone who works in food service, 100% it's your fault for ordering through the other waiter, they have their own section to worry about. The best thing is to ask the other waiter if they can bring your waiter over to you, unless they offer to take your order themselves (which I have yet to see happen at my job lol).
that waiter should have said no tho
Companies aren’t allowed to take mistakes or customers walking out without paying out of your paycheck. If they are they’re doing something illegal.
Trying not to get too parasocial with you Nick, but don't get worried if you don't think every video is perfect, or if people leave if your videos change. That being said, I'm all here for it. Do what makes you happy, take care!
When you were like “if your not normal get off my channel 😡” i was fr like “aw damn bye i guess”
If they think the waiter was lying and they never started the order, then the waiter wouldn’t have to pay for it. Both things cannot be true!!
My mom went to culinary school so we went to restaurants in the food is bad she would send it back, but she would still be so polite about it and not be rude to the waiters or anything like that like it’s not hard to be nice
people getting mad at waiters is quite literally shooting the messenger
Restaurants can’t make a server cover the check of a guest. Employees don’t cover the losses of a store if they aren’t receiving the profits of a store, they’re an hourly/tip employee.
I have worked many minimum wage jobs through the years, from when I was a teenager to when I graduated college, and I only every worked as a waiter once. It was at a local restaurant, and the rest of the staff were lovely and the owners treated us all with great respect. However, the bullshit I had to put up with at that job, being a 20 year old college student, was just too much for me to handle. Seriously some people would just be so awful to me, about things that I can’t control. Please guys, just treat waiting staff with respect. They are just doing their jobs.
i’ve been a waitress and 100% a second waiter would take an order and forget to relay it especially if it’s busy
I LOVE Lou Malnati’s! Anytime I visit my family in IL, I always get it.
the moment i heard they told another server an order confirmed that they were the assholes
I used to work at macdonalds and multiple customers would get their food in the drive thru, pull into our parking lot for five minutes and shove soemthing down their mouths, come back through the drive thru, and tell us they never received the item/s they just ate. Every time without fail - we looked back on security footage and saw whoever was packing the order put everything correct in the bags.
I have a distinct memory of going to dinner with my Dad and siblings, to a recently opened restaurant. My Dad ordered a medium rare steak and after we got our food and had eaten some of it, he asked for the manager, stressing to our waiter that he wasn't mad and wasn't trying to complain. The manager came over and Dad had a conversation with her about the steak, saying he wasn't mad, didn't want a discount and intended to pay our full bill, BUT the steak was not medium rare, and he wanted to inform her, so she could talk to the cooks and let them know it had not been cooked as ordered. Not because he wanted to cause a problem or have any one punished, but because he believed it was fair to provide feedback to the cooks, because cooking meat correctly was important, and because he knew someone else might not be so calm about it.
So anyway that's my story about how to not be an asshole at a restaurant while still making sure problems are addressed.
The only time i have ever accused a waiter of lying (after the fact in the car driving home) was when she told us that our friends meal was taken by accident to another table and when we talked to the manager, the manager somaid our friend simply ordered after everyone else and then the dish came out incorrectly twice
this is in so many fields though. i work in the vet med field and i had a grown man grab me by the collar of my scrubs and scream in my face about how long his dogs surgery was taking & the price (which he signed off on prior to the surgery). people have no trust in the middle man for some reason.
I went from being a waiter/bartender to being a nurse. Can confirm
At least you get to work with animals though.
The main course was the entire cashiers daily salary either the staff is severely underpaid or their trying to brag
The resturant could also have a policy or encourage staff to do breakfast when it's not that late after breakfast
i really enjoy your rambling-type videos like this nick, it really does come through in videos when you're having fun and they're always my fave to watch 😊
Watching this as someone who also has adhd I relate to Jack so much
good video i like this video i had my little coffee in the morning watching this video and it was nice thanks nick
thx for watching
I like this format of video way more from you nick, you seem to be having way more fun
I completely agree!
In regards to the breakfast menu story, I completely agree about not even asking. Customers will acknowledge a rule so often and STILL want to break it.
Customer: I'd like to make a custom drink.
Me: Oh, we don't actually offer custom drinks, I'm sorry.
Customer: So, you can't just mix together the things I want?
A near daily interaction that people say with 100% seriousness.
“if you’re not well adjusted get off my channel” nick pls you’re literally my therapist.
ive worked as a waiter for like 6 months and the amount of times people just act like im a dog is insane im literally 14 sorry i made you wait 3 minutes past the expected doordash time
Unironically, , as someone who insecure about there ability to catch cues and correctly judge bad ppl, your videos have helped solidify my outlook on social morals in the best way possible
the breakfast only stuff has a lot to do with supply, at least where i’ve been, so a lot of places will just no be able to make breakfast foods past like 12
I feel pretty bad for the boyfriend in this scenario who was clearly appalled by his gfs behavior, and got his wishes steamrolled even though it was his birthday dinner.
Over 6 years deep in this industry, it always gets crazier
As a former waiter (I worked in a 4 star hotel for a year), if someone ordered something that we didn’t have or something we weren’t sure we could serve at that time, we always checked with the chefs and got back to the customer ASAP. We also had a digital docking system for each table to keep track of each table’s order. If they ordered something with another waiter, it was never an issue. Even when the digital system was down, we had dockets with the table number that we gave to the chefs and the waiters manning the “grill” (essentially just where the food came out). Either the establishment had a bad system or the waiter forgot to put the order in.
Either way, the way it was handled was shitty. If it was a good restaurant, it was probably swamped and they overlooked it, which is a very easy mistake to make when you’re manning 12 tables of 2-15 people at a time or (on the chefs’ end) serving every customer in the restaurant as quickly as possible. If OP was told it would be out in 20 minutes, they should have waited. Chances are, if they had spoken politely to the manager about it while paying, they would have gotten it for free anyway.
Handled badly by both parties imo. It isn’t hard to own up to your mistake to a customer, and it’s not hard to be polite and considerate towards waitstaff
It was the end of my shift today, it was almost 10pm and our kitchen closed at 9. I had a table with just drinks that came in after the kitchen closed so I said I would serve them until I was done cleaning and closing everything (I figured an extra few bucks at the end of my shift wouldn’t hurt) usually waitresses don’t do that but I am the exception at my place of work because I like that tip money haha. so I was done cleaning and I handed them the bill, and they looked at me with the most confused faces ever. I said “I’m don’t closing and my shift is over so I’m closing out your tab with me so I can go home .” And walked away, there was a live band so it was very loud but I know they heard me because I was yelling over the noise. I come back 15 minutes later after waiting for them to put cash or a card down. I asked them if they could pay kindly and they said “I don’t want to leave” I responded “sir you don’t have to leave but I want to leave because my shift ended 20 minutes ago, and the kitchen has been closed for over an hour.” And this man kept arguing he didn’t want to leave like bro YOU DONT I WANT TOO. I wasn’t rude or anything and they didn’t tip but my god are some people fucking stupid or am I stupid I’m not sure
Why would they be ordering the starter and main separately, no wonder there was confusion
Thanks as always for having accessible content to brighten the days of others wether you want to or not
i WISH mcdonald’s had all day breakfast- i swear they lied about it
It changed in the last six months, terrible choice.
The McDonald's in my town does
some do some dont ;-;
I like to order from the breakfast menu because sometimes the only vegetarian thing is in the breakfast menu. Especially out here in Texas where it's difficult to find something vegetarian.
I'm 13 years old. I worked full time at a café during the summer, illegally ofc so I would get paid less than the bare minimum, it was really nice my coworkers were really cool, learning to make coffees and stuff was fun but clients were so fucking rude. I forgot to say that it was an internet café so parents would come just to get rid of their kids and would yell at us when their five year old couldn't play Roblox or sth.
At one of my jobs one time we made 70-80$ (USD) of food for this woman and her family when it was done we did the usual and said her name over the loudspeaker but diffrent person came up and said she was there for the ladys order so we gave it to her. Couple minutes later the woman who ordered comes up to the window and asks if her food was ready, we asked what her name was she gave it to us, we looked, we told her we had already taken it out and she says she hadnt gotten it so we remade all her food and even give her some ice cream to say sorry but after we try to give it to her she says “im so sorry but my mother in law already grabbed the food” she ended up paying for it and the ice cream and said they would eat it for lunch that week but how do you not know that your mother in law grabbed the food???? (The family was extremely nice though which is good)
"in the eyes of our lord"
Lmao (6:52)
I work at a pizza place that does delivery & dine in. Sometimes we are hit with a rush of both and wait times go from 25 mins to 45+ mins. This happens and people loose their shit. I’ve had one customer say I’m an idiot and should be fired and two mins later another one is sympathetic to me eating up verbal abuse and tips me a lot. I’ve never been rude to people giving me service and I have a lot of personal shit in my life including being chronically ill with an expensive disease and being poor. I don’t understand people who snap at minor inconveniences and treat it like the end of the world. There are far bigger problems then pizza or quiche.
Justice for hosts. It’s WORSE. 😭😩
I’ve been a server on and off since I was 15 from casual dining to fine dining. I’ve never been made to pay for a canceled order. Most of the time they give it to the servers to eat. 🤷🏻♀️
not a waitress but I am a cashier and barista at a hospital and I have noticed that the worst customers are the older ones (60+) m
esp being at a hospital I can imagine that some ppl are going through a stressful time in their lives with family/friends being sick/injured
still doesn’t give them any excuse to scream, pout or yell at us
As a person who did wait service for years and years and years and finally landed a better gig, thank you for this. Brutal work conditions at most fast paced restaurants regardless of “quality”. 😅
one time a friend of mine ordered STEAK FOR BREAKFAST and my mom hasn’t stopped talking about it since
My mom is notoriously unlucky when it comes to ordering food. Whether it's wait time or specifications she made to her meal that get missed and she has to reorder, it's bad and it happens almost any time we go out to eat. Still, not once have we had a situation with wait staff in which we have to ask whether we were the asshole. Just be nice, even if you server looks like they dgaf, they're probably just having a long day.
The fact that they said it never got rang in means they were definitely not lying, bc I’ve been a server before so I know the classic lies servers tell whenever they accidentally pocket a ticket 🤣
If you go somewhere else, it’s going to be more than 20min before you get there, order, and get your food.
thank you for posting on my day off right when i get back from the dispo. i hope youve been enjoying the socal weed, it’s expensive but wow it hits
I had this waitress at a red lobster maybe three years ago and she was the sweetest person in the world. I remember she was 3 months pregnant at the time and she was so excited about it. We gave her an extra big tip and every now and then I wonder if she’s doing well. I don’t understand how people can be mean to waiters or any customer service workers. They go through so much. Be a fucking human.
Great subject Nick. Continue to enjoy your channel and wish you a great holiday!
as a waiter, it was probably a communication problem. when i get asked for something from a coworker's table, i have to tell them or else they could ask for it at the kitchen again or not know if its being done or if it was already brought to the table
these videos are my fav. the tangents are the best part
in my country (hungary🇭🇺) waiting 1 hour is totally normal and rest of europe!!!🤷🏻♀️🤷🏻♀️🤷🏻♀️
*and if you send back food the chefs are going mad
I once asked a waiter if they could do something off menu. Waited over an hour and tipped our waiter over 30% on a very expensive group meal. He went above and beyond to meet my request!
As someone in the service industry for many years, there are some things that are justifiable to complain about, you’re still paying for a service. It sounds like you’re saying to never say anything to staff if something is done wrong. That doesn’t make you a better person, that just makes you a pushover.
If you force a waiter to pay for your food that waiter better have punched you in the face
It's def not legal for an establishment to take the cost from their wages, idk why they'd even think that's a thing haha. Restaurants are notoriously shady so maybe it happens, but def not legal or the norm.
Sounds to me like they were two entitled and extremely demanding customers (I can see them insisting on having the damn breakfast quiche) and after the waiter gave in to the request to be nice.... They behave this way🙄
I was made to cry so many times when I worked in food service, over the most pointless things
Who the fuck orders through two different waiters?!?! It’s like they had no Knowledge of how restaurant work
What does well adjusted mean? I’m well adjusted to my lifestyle, but not in general maybe. I can barely stand to be in a room with cable tv