@oliver, that's sounds strange. If you are unable to totally log into the system your whole dashboard is not able to load I would suggest that maybe you try again later. But if it is saying Zero contributions when your contributions were being remitted, I would suggest you get in touch with Napsa
Good afternoon, I applied for partial withdraw this year January and the message came to say your member on-boarding request with reference 24........................... has been received and a response will be provided within one (1) business day. since then it has been quite and never receive any feedback again. what could be the problem?
Am facing challenges on employment history. Have only worked under one employer since I started paying for Napsa and whenever I put dates the icon for submitting information is not turning blue.
Good day Napsa Management ,trying to find out. My NRC first name spelling of Lilian and Mobile money name is the same but different from the bank name which has double lillian. so do i need to open another bank account or its ok i can get through Mobile money processes? please advice
@Lillian, please note that this youtube channel is not for NAPSA management, it's just an individual like you sharing personal experiences. To answer your questions firstly you don't necessarily need to open another Bank account but you can go to your current bank and advise them to correct your name so that it aligns with the one on your NRC. Secondly ,you can claim using mobile money as long as your claim is below K20,000. Please watch part 1, 2 and 3 of this video to get the full picture.
@mirriam, I would suggest you wait. I am sure they will eventually send, please watch Part 1 and 2 of this series of videos it will also help. However, If you think it is taking too long, maybe you can get in touch with NAPSA
What if you can't remember the working history but napsa is saying you qualify please help,
I don't have a bank account I only have mobile money account.what should I do and what's the procedure for putting mobile money
How do you deal with the employment history when it's failing to load the information and no floged issues available
How exactly
@EdwardMuyengq , are you still having same challenge or you were successful
How do you change details if you submitted and it’s already showing green but you need to add on employers details?
Am failing to proceed on napsa withdraw. It is showing zero contributions on dashboard and brings an error to retry later.
@oliver, that's sounds strange. If you are unable to totally log into the system your whole dashboard is not able to load I would suggest that maybe you try again later. But if it is saying Zero contributions when your contributions were being remitted, I would suggest you get in touch with Napsa
Thank you very much!.. How do you update when you're still working on end date under employment history
@musala, you put the last month you got paid, for example 31-July-2023
Thank you so much sir
Good afternoon,
I applied for partial withdraw this year January and the message came to say your member on-boarding request with reference 24........................... has been received and a response will be provided within one (1) business day. since then it has been quite and never receive any feedback again. what could be the problem?
@clementmwenya7693. That seems longer than usual,. Try getting in touch with Napsa and use your reference number to make a follow up.
I got that message in December that my onboardijg will be done in 24hrs but, I only got confirmation of onboarding today.
Am facing challenges on employment history. Have only worked under one employer since I started paying for Napsa and whenever I put dates the icon for submitting information is not turning blue.
@mwambz, have u clocked 5 plus years?
@@ZambianLocalGuide yes I have. But I have managed after switching phones.
Same here
What do i do i have been waiting for 8 days now and have not received the login message code up to now. please advise
@chemist, you can trying calling Napsa to follow up
The claim box on my dash board is not showing and yet all my kyc box is marked green ,what could be the problem?and what's the solution?
@chilala, that sounds strange, try getting in touch with Napsa
Same here,and it's saying unable to process my request.I went to napsa I didn't get any help
I have a problem with Napsa verifying my bank account details,,,,
Also how do i claim using my mobile money account?
Im failing to submit my work history its not responding when im done and trying to submit work history 😢 help
@joseph, if it still failing, try visiting NAPSA offices, Less queues there now
Good day Napsa Management ,trying to find out. My NRC first name spelling of Lilian and Mobile money name is the same but different from the bank name which has double lillian. so do i need to open another bank account or its ok i can get through Mobile money processes? please advice
@Lillian, please note that this youtube channel is not for NAPSA management, it's just an individual like you sharing personal experiences.
To answer your questions firstly you don't necessarily need to open another Bank account but you can go to your current bank and advise them to correct your name so that it aligns with the one on your NRC.
Secondly ,you can claim using mobile money as long as your claim is below K20,000.
Please watch part 1, 2 and 3 of this video to get the full picture.
@@ZambianLocalGuide thank you very much will do just that.
I had the same problem what i did was to replace the nrc.
What can I do if the same security questions I answered when am about to claim they're not working?
@evelynchilenga4534 , sorry for the late reply. Hope u were successful. If not, please try RESETIN or get in touch with NAPSA directly
What should I do I only received the reference number last week since then they didn't send me the log in pin.please help?
@mirriam, I would suggest you wait. I am sure they will eventually send, please watch Part 1 and 2 of this series of videos it will also help. However, If you think it is taking too long, maybe you can get in touch with NAPSA
How long does it take for napsa to update your details
I want to know if a husband or wife died and you are getting the salary on the 15 of every month, am to get 20pres?
@patricia, not very sure. But you can confirm with NAPSA directly
This whole process is quiet annoying i am trying my last shot!
@Joseph, glad to hear that you want to give it another shot. Hope it will be successful
You call me I can help
What can I get my 20pect
@Beatrice, kindly clarify your question
I did everything am not given the money please help it has been three weeks know answer
@Abigail, did you reach the claim stage??(
Thank you for the video
@fruityngosa499 you are welcome. Glad you liked the video
Halo any help for double contribution?
@kathly199, it was shared in next video, hope you were successful.
Lemmy chanda
How do you deal with the employment history when it's failing to load the information and with flogged issues available
@David, Kindly clarify, how is employment history failing to load information? Have you updated employment history on your KYC??
What can i do i have a problem with security questions stage i answered All the questions but it's not working
if you are having challenges, try resetting security questions and if it fails, try to get in touch with NAPSA
I want to know if a husband or wife died and you are getting the salary on the 15 of every month, am to get 20pres?
@patricia, not so sure about it. Please get in touch with NAPSA and they will give you the right information