Really bad customer service. Very challenging and confrontational. No apologies or concessions. The staff acts as though the customer is the Enemy, rather than the source of their income.
Well that is typical of British "customer service", the fact is there isn't one. You only get top service if you stay in a 5 star hotel or even one of the better 4 star hotels. Adelphi rates as 3 star, but I wouldn't even class it as a 1 star hotel.
I worked in hospitality for over 25 years, I have always seen my customers as the lovely people who have paid my mortgage and paid my wage, however, I once commented to a member of HR how do some of these people get up and dress themselves in the morning, get to work and function without the aid of care in the community. He actually mentioned, you really can't say that, but agreed. Best wishes
Got a glimpse of Chicken Bazooka and Best Kebab there- great places to go when your office Xmas party is at the Adelphi and the food is inedible. Can't believe they're still going strong nearly 30 years on but suppose their survival is thanks to awful Adelphi food!
25:50 I’d hate to neck you…! You didn’t say that last year!!! (Typical hospitality bants - that’s how me and the Head Chef at my hotel started - we’ve been together ever since the last 21yrs )!!
Yes you idiot. What you suggesting...BBC planted fake bombs and called it in for good tv? Dumb conspiracy weirdo. Government trying to kill you too are they?!
Wow I do not agree with the way they handle their customers. The guy on the front desk was out of order. Who cares how many breakfasts the waitress did it is still her job. I love the Head Chef and he is pretty mild compared to some I have worked with. As a server, waiter or waitress the first friend you should ever make in the business is the chef. He can make or break you.
Thank you, they can help you make money and they can hinder you from making money if you are rude to them. They have a lot of responsibility and deserve respect.
He was also a national front member and involved in battering self employed plasterers after being thick enough to believe a self employed industry would strike
in the time the manager lady was calling around for someone to do the dishes.. she coulfd of done them herself..... an all she did in that time was call people asking them to come in
No wonder this excellent hotel has fallen into such a low state with staff of such low quality. No class , too much mouth and too loud to be sensitive staff.
The porter still not wearing his coat. The front desk making excuses, this was the start of the end of the customer being right, the snowflake generation started here.
If your a chef you should be at the top of your game in the kitchen, and he can't cook decent vegetarian food....he has no business calling himself chef!
It was 1997, the vegan society estimated the number of vegetarians at the time to be 224,000 in the UK. Roughly 0.4% of the population at the time. Vegetarianism being a rising movement, as a young chef he wouldn't have had to accommodate vegetarians at all; he never learned what decent vegetarian food is. He's not in a 5* restaurant, it's a hotel restaurant. It's ignorance, but he has a reason.
I became a veggie in 1995 and I was the only one I knew 😀 in Liverpool at that time the only dining out option for veggies were Indian and the handful of Greek restaurants, pubs and British places were lousy and was always palmed off with omelette and chips or spaghetti with tomato sauce :(
I am so grateful you have uploaded these programmes.
It really is like being a fly on the wall.
Really bad customer service. Very challenging and confrontational. No apologies or concessions. The staff acts as though the customer is the Enemy, rather than the source of their income.
Well that is typical of British "customer service", the fact is there isn't one. You only get top service if you stay in a 5 star hotel or even one of the better 4 star hotels. Adelphi rates as 3 star, but I wouldn't even class it as a 1 star hotel.
And that’s the way it should be!
@@darrenmutch3409 ?
Good old fashioned BR Transport Hotels customer service carried on by Britannia
I worked in hospitality for over 25 years, I have always seen my customers as the lovely people who have paid my mortgage and paid my wage, however, I once commented to a member of HR how do some of these people get up and dress themselves in the morning, get to work and function without the aid of care in the community. He actually mentioned, you really can't say that, but agreed. Best wishes
decent docu dramas in the late 90s. wish we could have the full series of this and The Builders
Wow just started watching and it's fantastic.
"Woulden't fancy necking you" and he went "'you didn't say that last time" hahaha
Got a glimpse of Chicken Bazooka and Best Kebab there- great places to go when your office Xmas party is at the Adelphi and the food is inedible. Can't believe they're still going strong nearly 30 years on but suppose their survival is thanks to awful Adelphi food!
25:50 I’d hate to neck you…!
You didn’t say that last year!!!
(Typical hospitality bants - that’s how me and the Head Chef at my hotel started - we’ve been together ever since the last 21yrs )!!
Funny how there was a bomb scare at blackpool pleasure beach when the bbc was filming and now one here while the bbc is filming
It was the 90s, bomb scares were rife especially in tourist areas.
This is how it was in the 90s, the IRA were still very active
Yes you idiot. What you suggesting...BBC planted fake bombs and called it in for good tv? Dumb conspiracy weirdo. Government trying to kill you too are they?!
Quite a common occurance in the 80s and 90s. Not that I'd put it past a production company to pull a stunt like that!
The IRA took one look at Eileen and thought, sod messing with her
The staff are just showing off in front of the camera...
Yep! And making idiots of themselves.
You dont happen to have all the other episodes?
Keith is creepy, stalking guests luggage.
I wouldn't call Reading the labels creepy. Anyone could do the same thing.
Dude wouldn’t like GDPR
Wow I do not agree with the way they handle their customers. The guy on the front desk was out of order. Who cares how many breakfasts the waitress did it is still her job. I love the Head Chef and he is pretty mild compared to some I have worked with. As a server, waiter or waitress the first friend you should ever make in the business is the chef. He can make or break you.
Yes if you don't make friends with the chef you won't be there for long
it doesn't matter what hospitality industry you work at
Thank you, they can help you make money and they can hinder you from making money if you are rude to them. They have a lot of responsibility and deserve respect.
@@jackwatsonepic626 👍
Just remember this was the 1990s, everything has come Soo far since then. Standards are Soo much higher, and it's for the better.
U got the other episodes?!
Downey one needs a slap.
@Goddard Bolt Actually I wouldn't.
@@flyboy2880 well said..wouldn't have any staff left 🤭
Ricky Tomlinson once ran a bar/club opposite the Adelphi on Mount Pleasent
He was also a national front member and involved in battering self employed plasterers after being thick enough to believe a self employed industry would strike
@@red-pn8fkhilarious and accurate
@red-pn8fkthink that’s how he got into acting. By doing it in prison.
life was so much easier then
The real life Fawlty Towers.
A general manager with no class training or decorum.
There is something wrong with the business model.
Rumor has it it was the vegetarians who called in the evacuation.
in the time the manager lady was calling around for someone to do the dishes.. she coulfd of done them herself..... an all she did in that time was call people asking them to come in
No wonder this excellent hotel has fallen into such a low state with staff of such low quality. No class , too much mouth and too loud to be sensitive staff.
Christine was repulsive.
Shame this hotel apparently so bad now let’s petition to get redone
All the Americans and Germans giving the bell boys their numbers...never believed they would actually call.
The Hotel is oviously a subsidury of Ryanair by the atitud of the staff.
The staff are so rude argumentative and loud.
When people were grateful to have a job .
Well I guess there are 2 types of guests.
And one makes the other's look bad.
RIP brian
Bad picture quality 😠
It's from an old VHS tape, what do you expect?
What were you expecting...it wouldn't have been great quality when it was actually aired! Never mind 25 years after being recorded on VHS lol.
It’s 1997 love
The porter still not wearing his coat.
The front desk making excuses, this was the start of the end of the customer being right, the snowflake generation started here.
What is this obsession with coats? The constant petty arguments and bad leadership seemed like more of an issue
@@johnq4951smartness of dress and standards
I worked here when this was filmed them where good days
If your a chef you should be at the top of your game in the kitchen, and he can't cook decent vegetarian food....he has no business calling himself chef!
It was 1997, the vegan society estimated the number of vegetarians at the time to be 224,000 in the UK. Roughly 0.4% of the population at the time. Vegetarianism being a rising movement, as a young chef he wouldn't have had to accommodate vegetarians at all; he never learned what decent vegetarian food is. He's not in a 5* restaurant, it's a hotel restaurant. It's ignorance, but he has a reason.
Hahaha it was 1997...I'm surprised they even knew what a Vegan was lol
His specialty dish was *_puree o’ fuckin red lentil_*
Calm yourself Karen.
I became a veggie in 1995 and I was the only one I knew 😀 in Liverpool at that time the only dining out option for veggies were Indian and the handful of Greek restaurants, pubs and British places were lousy and was always palmed off with omelette and chips or spaghetti with tomato sauce :(