Interview With DoorDash CEO, Tony Xu On Dasher Product Updates
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- เผยแพร่เมื่อ 25 มิ.ย. 2024
- Tony Xu is the CEO of DoorDash and Harry Campbell of The Rideshare Guy sat down with Tony Xu for an interview talking about the new Dasher updates including earn by time and more.
0:00 - Intro
3:24 - Updates to Dasher Experience
7:41 - “Earn by Time” discussion.
13:11 - How does Door Dash balance the needs of individual dashers and the company?
15:20 - “We Dash” program discussion
17:55 - What don’t Dashers understand about customers and merchants?
19:28 - Other lessons learned from “We Dash.”
21:08 - What is the number one challenge facing dashers today?’
23:32 - How much should Dashers be paid?
26:21 - How is the dasher experience changing with new opportunities?
30:28 - How did Door Dash reward its most loyal dashers recently?
35:20 - What areas might Door Dash focus on next?
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About The RideShare Guy:
I'm Harry, the founder of The Rideshare Guy. I started driving for Uber and Lyft in 2015 and eventually quit my day job as an aerospace engineer to run The Rideshare Guy full time.
These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies like Instacart, Doordash, and Postmates.
The RideShare Guy has appeared in The New York Times, The Wall Street Journal, CNN, CNBC, NPR, 60 Minutes on CBS TV, The Washington Post, Wired, Forbes, SFGate, and hundreds more.
The RideShare Guy has interviewed top gig economy leaders such as:
• Uber CEO Dara Khosrowshahi - • Interview with Uber CE...
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• DoorDash CEO Tony Xu - • Interview With DoorDas...
• Lyft Co Founder John Zimmer - • Interview With Lyft's ...
Harry also consults for both established corporations and start-ups. - therideshareguy.com/consulting/
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What do you think of the new updates from DoorDash?
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Great interview but you left out some of the real questions is about why do they pay people stupid money meaning three dollars for a delivery
@@AppRides he never going to ask real questions that effect drivers .
Doordash should have a open location like Uber eats. I really hate that you sign to be in an area and an order comes to go 10 miles away for 10 dollar then you need to drive 10 miles back to be in the area to receive an order. Is a waste of time and gas. And if you declined 1% comes off your acceptance rate. They need to fix this asap.
You are a front for big tech. Stop pretending that you’re for the drivers
I have a question with the dashing direct card would it be possible to allocate your bank card to it so that way you can deposit money transfer into your bank account from the dash of direct card and solely using Dasha direct card as a gas card
I don't think they would have a problem getting dashers to take offers if they would stop letting customers place orders that results in $2 for 20 miles of driving etc
Yes. I think this is the biggest problem with the food dash apps. There are customers who are very good tippers, but it can't make up for the 70% that are just awful. Dashers have vehicles, and that is the service.
They know this and hope new drivers take the DoorTrash orders.
Merchants take orders themselves and transfer the data to DD so that isn't an option. The only way to fix no tip orders is to do away with tips altogether and switch to a higher flat fee delivery fee to the customer.
Exactly! $2 to $3 dollars that will not cover gas in your car
Yes Mr Xu, dashers like I, like to choose orders we want to take, but not be penalized on Acceptance Rating.
You want 0 wasted time ditch the tips and charge customers and pay dashers by distance considering distance to return to the nearest hot spot.
Hot spots mean nothing
25 dollars an hour ?? If you are giving 25 dollars an hour why is your pay per hour is 12 dollars?
Besically he is trying to say I’m not paying you when you wait for deliveries.Biggest bullshit interview ever .I would’ve done a much better job interviewing him .God it angers me to no end when they give bull crap answers and get away with it
Tell Tony to up the pay. $2 & $2.25 per delivery is a joke. It's not a livable or minimum wage.
AGREED..WHY I HAVE MULTIPLE APPS!!!
customer ratings are garbage! giving the customer way too much power how to rate dash drivers with no transparency on why you getting bad reviews and you do the requirements how to be good delivey driver to customers still you will have that one hard to please customer will always give that 1 star rating.
Yep
You can get 99 5star ratings and than some jerk gives you a 1star and they punish you for the asshole
He doesn't understand jack squat wut I want him to explain is why when u have a 95% AR u still get ah slewwww of bad orders that take u from 95 to 60 real quick hard to build this AR but u go down quick and cheat u when u complete 8 orders in a row its insanity and still yes I have seen some of the greatest order here in Vegas but this doordash algorithm is all Screwed
He dodged the questions on wrongful deactivations lol,
A lot of word salad from this interview. All PR from this. Harry should be doing interviewing of he will not ask hard questions. This is not CNBC, the audience are the drivers and not investors.
Worst company ever alongside of Uber.They pay 2 dollars for 7 miles delivery why don’t you ask him how do you make money with these numbers?Turn on the app in front of him
Most customers do NOT tip in Florida. He completely avoided the question that Harry asked about deactivations. It remains to be seen if the new changes will help. Thanks for the interview, Harry!
This is true
I sit online for 45 minutes waiting for a damn Taco just for five bucks
This guy is billions of dollars
For a company that never make a profit
Because he well shares of his company and idiot buy them
When I did doordash in 2022 when gas was 5/dollar
I was making anywhere from 1581 to 1531 and that included promotions and I will work into
Past 11:30 you get peak pay
The earn by time doesn't show you how much the customer tip
Which is another lawsuit waiting to happen imagine working 60 hours a week just to be in debt
When they're offered the gas card I called at least once every 2 weeks to get the money on the dasher direct
Should have not gotten that card
@elephant1992 I'm confused. Why were you calling about the card? It automatically put the 10% cash back on your card, under rewards. It's back down to 2%, but still works the same. Never had a problem with my dasher direct card. In fact, the cash back not only applied to gas but anything u purchased at the gas station. Saved me a ton!
@@elephant1992also if you are really waiting 45 min in line for a $5 order that's no ones fault but yours! Drop the order & move on. I never wait longer than 10 min unless it's a large order program order. I also don't accept orders under $8. You decide what you are willing to put up with.
I'm in Sarasota, I have plenty of good tippers and plenty of non tippers! U know what I call the non tippers?? Someone else's delivery! Lol! I'm not delivering to them!
Explain why you want a driver to work three dollar for 8 mile I’m hundred percent sure he wouldn’t do it himself and I wish this dude can resign very sneaky
Mr Xu, Doordash is a service. A luxury service.
A luxury that people don't want to pay for so the cut is taken from the dashers pocket
We shouldn't have to go out if area to deliver and only in the bubble. We have to drive all the back just get another delivery and most of them like i been dont tip for out of zone
This guy is only brandishing the contacts he gained from initially being a 'sole'/premier educated advocate for the rideshare driver. The only reason why this channel is alive is because of Chris and Sergio and not these propaganda, flamboyant, push-back-less interviews. Yes I spoke the truth. Give me a break!
It is $11.75 EBT per hour +/- in South Florida, one of the nation's expensive living areas.
The other thing is we are really compensated for time traveled for the deliveries that don't tip.
1. The other is how you justify losing the pay for drivers based on previous years, especially when everything, everything has increased.
2. When doordash started, they didn't have television/radio ads
Who pays, us?
3. As a public traded company, their obligation isn't to us, the drivers, but the stock holders.
4. There isn't a mileage cap/ratios for delivering, and most of the time here, there are no tips because of delivering to rural areas.
And trips are one way.
5. They did not receive delivering claims , NO PAY.
Should we be provided cameras?
6. The owner operations of automobile maintenance have increased, with decreased pay.
And the most important of this all ....not knowing the physicality of the locations where there are delays based on gated communities, no numbered buildings, and an elevator not working. Etc.
The big one is Location App Issues, GPS does a dance, because of signal block.
There is no justification for this type of control.
We should be able to earn in a 10 hour day, $200+.
This is why it’s critical that dashers decline unprofitable deliveries. And if there are no profitable deliveries then it’s time to log off for the shift or forever.
Let DoorDash clean up the mess they have made of their business.
I will settle for $100 - $10 an hour where I live is reasonable but I made 4.35 for almost 1 1 1/2 hiurs is not even minimum wage.
$10 an hr gross is pathetic pay when you look at the net. You still have vehicle costs, some places require commercial driver insurance to be insured while dashing, taxes, ect
Nothing is working mr xu ur lying I'm working right now and this damn app ain't never working always glitching explain that
ALWAYS GLITCHING! It's ridiculous. And it's gotten so much worse in the last year.
When reported, premium support is alright, but normal support ALWAYS blamed it on my phone. Even when it's new phones with the same issue other support have said we're known issues.
what about unwrongfull deactivation?????
What does unwrongful mean 😂?
Joking aside know what you mean and agree. Not trying to be a dick
Why he not addressing the Obvious why he pay us a 2 dollar base pay that's crap he stay straddling the fence I no he heard all dashers rave for better pay and better transparency
they’re still ripping customers off, charging too much for food. The food is always cool charging way too much for food. Also not paying drivers anything to deliver the food drivers never receive any tip and yes, I have first-hand knowledge he developed a way to make money from doing nothing. He does at home any restaurants he doesn’t own any cars and he doesn’t own any employees except the ones he uses to take it vantage of other people, I’m just saying, I am the loose cannon
He should buy some door dash evs and give them away to dashers with all the $$ he saves paying 2.25$
You forgot to mention that he is lower our pay during covid
When gas prices was increasing
why didn't you ask the tough questions? this interview was no good.
That’s what these guys do. Everytime they interview the CEO they never bring up the very specific issues that drivers experience daily. Trash interview. No pushback whatsoever on the companies horrible practices either.
If they ask tough questions its hard to get future interviews.
True. They need the same energy they have when doing their regular podcast.
No need to complain and question everything in the regular podcast, and throw softball questions when face to face. We need the same energy
He did the same with Dara. He won't press them because they won't do the interview
@@bgrumblethat exactly what it is .
You did not ask him about hiding tips!
I really can't watch this dude
He had put me in so much debt
My other job I was making 15 bucks an hour
Doing deliveries for this guy for less than 16 bucks an hour when the gas is 5 hours driving a v6 engine
I had to work 60 hours just to bring home that 550 I made weekly after taxes
Two biggest issues in my area (Fort Lauderdale) are trip distance and getting orders. When you get a order for $15 and 17 miles, it not only takes along time and gas, but chances of food being warm even with insulated bag are low. Then customer takes away tip, so I no longer take these orders. When app says it’s very busy and even offer extra $1 or $2 per delivery I might sit an hour and not get a single order sent to me. So it’s quite frustrating to expect orders based on what app is telling me, and then nothing coming in.
I have got more than 32k lifetime deliveries .Tony should be contacting me to know all the problems that we face as drivers . I could pretty much tell him everything he needs to fix on the platform for dashers.
Same. Man u topped me at 14k deliveries lol but dashers like us need to be a part of operation suggestions I litterly dash everyday all day
I got something asking me to join such a community. Of course I accepted the offer. That was months ago. They haven't contacted me about it since.
Agree!!
He doesn’t care how many deliveries you’ve taken. He cares about Maximizing his own profits and nothing else. If all dashers realized that, he’d be out of business
Fix some of these problems yourself by being active on other delivery apps and running 2 or 3 apps at once.
This is basically a 10 year Anniversary and "Look how much we have grown and changed over the years" Interview
If I was him I wouldn't give yall the time of day because nothing they do will ever be enough. It will never be good enough for you. So turn on that app, shut up and get busy.
@@tiggybiggy9929 its pretty simple. Raise base pay. Lmao. 2.50
Base in 2023 is garbo. Theyd have way more orders fulfilled if they actually paid something and drivers werent so reliant on tips.
@@Casper12345hd anythings better than what they’re currently paying. I dont mind 2.50 for runs going up to 4-5 miles but anything after 5 miles the base pay should go up like it does on ue and gh. Im sure most if not all drivers would be up for ANY base pay raise. Its 2023. They paid better 10 yrs ago when no one knew who they were lmao.
@@Casper12345hd when im
Getting 2.50 for a 24 mile round trip thats fking disgusting. Thank god for good tips
@@Casper12345hd stfu dude. You’re probably out here delivering 3$ orders going 8 miles arent you? Lmao
Honestly their is too much to fix but it Tony reads these comments. Here’s one require each customer to give a pin code to accept the order so they can stop lying about the order is not there and you end up pushing away drivers from doing the app because they’re scared they’re going to get deactivated. What’s the point of taking a picture when nothing happens but the customer wins in their lying favor.
Penalty for $5million from stealing driver tips same as Amazon
Does Dara know you are cheating on him with another ceo ?
😂😂
Too soft of an interview. Poor!
That's why the first 2 years of Doordash the base pay was better, they were doing deliveries. 🤣 So much I don't agree with him on, but great job getting him on for an interview Harry.
Dashers don’t make enough money
Too many orders are 2 to 3 dollars which means there is a low tip or no tip.
I have a solution for this but it will cost Tony xu - 5M. I would really like to sit down with him and fix a lot of these problems.
He is making it look like is nothing wrong to make $8 in hour after expenses
I saw an interview somewhere where he said $12/hr is fair
One big thing i noticed that Tony said was...their goal is to have earn by time and earn by offer pay the same. Which means EBT needs to come up in pay or EBO will drop in pay...hmmmmm...which do you think it will be???
More like they will make you an employee without telling you that you are an employee
Great interview. Some issues need to be fixed, especially the mileage and wait time compared to what we earn sometime. One big question for you, tho Mr. CEO I strongly think that dasher should have the right to give "RATINGS" about Customers and also Merchants ..... thanks for taking the time out and having the interview 🙌 🙏
Agreed
They are consumers that lie that they never get the order. Especially here in Los Angeles. Dashers get disconnected or banned and I think that this is not right. If they have a good rating, and doing this is their livelihoods why would they cheap?
ummm earn by time was great for about two weeks.....then all the no tip orders can thru..
IF A CUSTOMER IS A SERIAL NON TIPPER....THEN DE-ACTIVATE THEM FROM THE APP IF YOU REALLY CARES ABOUT DRIVER PAY...
what about all the accidents and fatal crashes.....any words..????😮😢
and the carjackings
No tip no trip. And try he door dash pay has to reflect fairness in the mileage driven. $5 for 10 miles of driving isn’t going to cut it. Plus what’s not factored in is the driver has to not only drive 10 miles from the pick up location which more so is a restaurant district, the driver also has to drive 10 miles back to the destination. So that’s $5 driver pay and including the tip for 20 miles of driving.
This is the first time that I have heard any other driver acknowledge this. I have went to a restaurant, and that restaurant had over 40 deliveries sitting on a table for driver pickup only, and you can do an educated guess as to why drivers were not picking up the food. You think the restaurant would give the customers some hints. I had to look through light colored information to find my order, and eventually, had to ask someone to find it for me. He kind of acted as if it was my job to sift through the orders. I was about to walk away, no matter the pay because that was not cool. He went right to it???? I went there because the delivery app paid me handsomely to go get it. I don't think Dashers should be penalized, and I bet most getting kicked off of the app should not be. I say, beware of the customers that say, " hand it to me", and do not answer the door because you have to find away to get a picture. I don't have time for extra, night standing. I got a contract violation(time violation) because a restaurant had to re-make an order because it melted. My guess is that drivers could not find the place because the mapper was giving the wrong direction. Anyway, I waited because I had another order going to the same house and because I thought it would be quick....wrong answer. Sometimes, I forget to change the navigator. I might drop something at the wrong address because I have to guess. I can admit that, but sometimes that mapper is putting the driver on the wrong side of the street, without a visible address on either side, and mailboxes for both sides of the street, on one side. It takes a bit more effort when the customer does not answer the phone nor text. I view this as a safety issue. I am not getting shot out there... I do have some glitches because I am not perfect but it is not because I did not put forth an effort to find a customer. Most of us are not crooked because this is a job.
Nice to meet you Mr Xu! I just started dashing a couple weeks ago and I love this job! I like making people smile when I arrive with their food! Thank you for this job! I'm 59 years old and hope to be able to retire from my full time job in 2 years with my house paid off! I dash about 10 hours a week and purchased the pizza bag, a cup holder, a door dash magnet for my car, a door dash t-shirt and hat! I hope to work for your company for many years! Once again nice to meet you and congratulations on your success!😊
🤮
Haven’t watched the video yet but I’m going to and I’m Gonna take a guess and say that I guarantee you there was no pushback in this video against Tony whatsoever about the companies horrible practices whether it’s with poverty base pay, Hiding tips, stacking trash orders on top of good orders to get more clown orders delivered, etc. Everytime someone interviews him, nobody brings those things up.
Of course I was right.
@@kingcashytexactly. He shoulda been asked why are dashers being paid 2.50 base for a 12 mile trip one way.
@@KGHoffyno driver should be freely accepting less than $1 a mile. If you’re taking those, that’s on you, not DoorDash
@@timmarquez713 no shit doesnt change the fact that dd pay is criminal
Also why cant we check order values on stacks anymore they don’t respect our vehicles
I hate to be that guy, but damn - So much negativity in the comments section! Look, no need to complain, just don’t accept money losing runs. Last night, I got a KFC order with a well-paying tip, so I took it. When I got to the restaurant, there was an order sitting on the shelf that had been there for 4 HOURS!!!
No tip, no trip.
You must be in a market where they don't penalize you for declining orders yet. That's why. You'll get it soon enough.
great interview we need more interviews with tony talking about dashers
They need to stop rating us for declining orders. Who will take an order for $12 to drive 28 miles with gas at 3.59 a gallon.
I would like to see a program for car repair, not saying repair everybody’s car, but the people that deserve it, the people that have so many deliveries, or do so many hours… it would be cool to have like a DoorDash mechanics shop
That is a great idea. I would love to see a car repair program that would also help with oil changes, maintenance etc....
👍
People need to understand that when granting an interview, there are certain questions and topics that will not be addressed/asked. It's part of the agreement between interviewer and interviewee. If you actually think a CEO is going to allow themselves to be backed into a corner and make their company look bad, you're sorely mistaken.
Props to Harry for walking the fine line between investigative journo and hospitable host.
It will be interesting to see how the David Risher interview goes on SMTMC.
Exactly
Bingo!
Yeah and you need to understand that this is not an interview as stated. This is a video promoting Doordash so stop licking is butt and Tony is a clown. If you know all the dirty tactics he's been using in recent years to affect us drivers you will agree with me. If not then that just tells me you're just another employee of this clown.
I got punished in ratings for not completing an order at a McDonald’s
Not my fault
Police had all roads going to McDonald’s blocked off due to accident
Been dashing for a few years. I have to agree the comments I see. When I started was making great money know dashing does not seem worth it. People in my area rarely if ever tip. Doordash also has been expanding my dash time automatically. Have reported this issue multiple times and support refuses to adress it.
How about this for an idea. Don’t hide what the tip on hourly dashes. Sneaky sneaky. This is how you get the no tip no trip dashes. I noticed that often when a no tip comes through it’s typically a dash pass person. Maybe this needs to be looked at for delivery purposes. You can’t take a 2.25 and go 8 miles there and back with no tip. Essentially the dasher is paying to drive the food not the other way.
Hi Harry we met in LA last Feb you doing videoa in Spanish too great idea 👏👏
this guy says he did delivery but he don't treat he's drivers like he did because if he did he knows what we go through
Hi Mr Tony Xu, I am having a problem with customer support resolution. Is there someone I can talk to?
How about a feature that says your drivers vehicle is in motion when the customer messages you?
Do something about long waiting at the restaurants.
Dasher will make more money and DD would be paying less to dashers.
It's the lying, "they're bagging it up" that gets me.
I haven't dashed in a year, but reading the comments in the live feed it appears the tips are too low. When I dashed a good tip was a rarity. If customers won't tip and if Doordash doesn't want Dashers to get all of their tips then excellent delivery service should not be expected! I always tip minimum 20% for excellent service in a restaurant - why shouldn't delivery customers tip and why shouldn't drivers recieve all of their tips?!
The people gotten cheaper
Back in 2021 I would use to make 17 to 21/hourly
I averages $19 lish dollar
Everyone was sitting on their butts getting government money
Then everyone sign up for DD and went back to work when their 2 year vacation was up
Affected my livelihood
Taking lower paid deliveries
Listen if you order 10 bucks in food and you tip $2
And the restaurant is 7 miles for your from your house
99% of the people will not take that delivery
I don't really tip by the order
I ordered 20 bucks in food and I tipped 650
Because it was 4 miles from my house as a delivery person I will take that but if I ever order like $100 in food and it's 4 miles I was so tip them all then 6:50 that's what people don't realize
Honestly 20% should be BARE MINIMUM. People tip 20% In restaurants for a server to walk your food a couple feet and they have NO overhead. Thats what people don’t understand drivers have actual operating costs.
@@KGHoffy 20% of a small order is $2, tops. No thanks. Lots of ppl ordering from 14 miles away, nothing but trees in-between. 28 miles round trip for 4.75. I see these offers ALL DAY, EVERY DAY. It makes it impossible to have a decent AR, and now I'm being punished. Hey Tony, just charge what the service actually costs-at least close. Recommend tips by miles, not cost of a burger, and please stop calling DD fees "delivery fee", it causes lower tips and no tip offers. They think they already paid us.
when will these new features come to dasher app
Ive been delivering for about 2 years. I drive 40-50 hrs a week. When i first started driving i was making decent money. Now 2yrs later i can barely keep my bills paid.
This goes out to all you dashers who take orders for$3 to go 5 miles. Stip taking those! Let the customers know that we arent delivering for free. $3 only covers gas. What about our time, cellphone, tires in the car, insurance. Exct....
did i hear that right at 20:30. he's done less than 1000 deliveries. i started in august 2022 and even skipped some months due to full time it work and side tech projects and yet I’ve done more. I expected he was at minimum 4k or 5k like the majority of TH-cam streamers. feels weird to have done more than the guy who founded this "type" of company from a small startup. figured he would have hit 5k at least before passing on the torch to go full software as founders by enlarge usually put insane number of hours at the beginning before passing it on to new employees and losing track of all new issues.
Earn by time are the orders that no one wanted
Hello from Houston Texas. I just resigned up and I would like to change my location even though I'm on the waiting list
Should be a $10 min to drivers no matter what! This is 2023!! No driver should ever even be presented with a $4 offer! Ever! I would never do that to my drivers if I made a company like this! Gas, repair costs! $3 offer is crazy. Makes me sad inside that the customer is allowed to tip $0 and the driver end up with $3 total… I’ve seen $1.50 offer for 4 miles in Vegas! It breaks my heart Tony 😢
Merchants that opt in to the top tier of the DoorDash service program (30%) are able to cast a wider net (distance) in their visibility on the app. Perhaps if this was removed or modified you wouldn't have offers trying to send drivers 12 miles for no tip/low tip orders when there is the same restaurant or merchant within 3 miles. If as Tony claims, you're trying to serve the best interests of all three components, customer, DD and drivers well that isn't it.
Gas is around $4 Plese set a minimum delivery payment at $5. $2 is a bull. S.....
As a dasher for the last few years nearly 2,000 delivers really saddens me that no one reaches out to you for your service. But will ding me for not taken a 2.00 order for 15miles. Every order, depending on the following mileage, shopping amount, multiple orders, multiple stops should be at wayyyyyy higher pay. Plus yall need to start taxes. Regardless if this is a full time job or not yall get yall money up front while expecting us to struggle to even make a gas quota.🎉
So he Dashed for 2 years, but there was no app???
So he haven't been a Dasher
Doordash deactivated me
You know the situation was not my fault
So back in 2022
McDonald's some of the locations were changing hours
I work in largo, FL
The McDonald's in largo Mall the McDonald's on Missouri the McDonald's on Walsingham road
Change the hours into 11:00 never updated the hours
Even Google says it's open 24/7 and it says it on the Uber app
I will just tell the customer based on my experience trying to pick up food pass 11 at the mcdonald location i listen above
for 5 months now and I know they closed at 11:00 and it's right now 12:30 but I'm going to drive over there just to make sure but based on my experience for the past couple of months they was always closed
Eventually I did that so many time
My feedback took a hit
They deactivate me
All because I don't want the customer to have a bad experience waiting for food for 3 hours that's the problem with the apps today people just cancel the deliveries and don't inform the customers on both platform Uber eats and door dash
I just don't understand since I started working three years ago I was making 325 base rate and now it's down to $2 the business is growing and growing and growing yet you all keep taking our money away then long dashes or very little money very unfair also how a person could go in and say they didn't get their order and it violates us and they did receive their food and of course the ratings if you don't take in order they knock your ratings down that is unfair especially if they're long runs with very little pay I am a top Dasher for a year I work hard for my points and I don't understand why they send me big orders for no pay and then knock our ratings down when we don't accept
Employees??? I thought we were Independent contractors? Sorry correct me on this did the CEO just refer to us as Employees???
If I guys have any questions on how I do things just ask ok
I think they need to fix their phone system, personally. Because anytime I try to call the customer I get a recorded message saying "This number cannot be used anymore" or a woman's voice saying " Please disable your caller ID block". It doesn't let me contact the customer directly. So I have to rely strictly on texting the customer back and forth. So they need to fix their phone system badly!
I doubt anyone from Doordash sees this but for those who might, thanks for doing this. As a dasher would love to comment that when it comes to getting things right the one big issue i have seen lately that i can only imagine is a bug because its not good for anyone in the trifecta from merchant to dasher to customer is that i keep seeing super long range orders generated when there are 1 or even 2 much much closer restaurants from identical retailer to customer, as in customer has merchant(s) 2-4 miles out but one is generated 8-12 miles out or more. I just wish someone could look into this because its happened too many times with too many different chains, and in multiple zones I've worked, not isolated in any way, if anything surprisingly common that i see this. There has to be something causing it and i personally believe it needs a solution as its a pitfall everyone suffers in regards to bringing the best experience. That's my number one thing, of all the little things one might notice as a Dasher.
In similar vain, near the end Harry and Tony start talking about communicating importance of tips, just a simple suggestion: Add a reminder of how long the order is going out on tip and or Custom tip screen, or something to that effect. Realistically that is how we as dashers qualify the worth of a task vast majority of the time, and I'm fairly certain customer are oblivious to how much it means to us when we can get a bit more for higher mileage drives. That is the really important thing to us, we could care less if its a single bottle of Coca Cola from Chipotle or 10x Rotisserie Chicken from Boston Market, its the actual distance that matters.
Thank you for your time, and thank you both for the interview, didn't expect to see this but was a nice surprise.
It isn't a bug. Another app is worse with the distance. Dash is clear with the compensation. The other app is not as clear, but often times, the distance will produce a larger reward from the customer; however, it is a gamble. I actually think having a base salary might be better for drivers, although, the distance might get worse, and there could be driver casualties. Customers, who do not pay, according to the fact that there are vehicles involved, will be forced to pay, if it becomes more salaried or concrete hourly pay. Maybe, the apps could just cover a larger percentage of gas. These apps are a good idea. The apps fit for many people. I like the delivery apps, randomness of deliveries, flexibility of driving, and tax break, but some of these distances are insane. I would like to have at least an 80% acceptance rate, but there is just no way because when I do the math, I will end up at a deficit. Some of the addresses are difficult to find, when there are clusters of buildings, random glitches, and... Sometimes, I think there are hackers getting in the way. I agree with the end of your statement. If the consumer pays for the greater distance, very few drivers would complain about compensation. Compensate because I am driving my car quite a distance.
AMEN. It's ridiculous to pass a Pizza Hut on the way to another Pizza Hut to pick up an order, and I'm talking about restaurants further from the customer too, not just drivers. One good thing is that on shop orders like Walgreens, you can force the app to accept a different store location if that makes more sense for you. I do it all the time.
Drivers flock to make no money with this app. I dont get it. The first time I tried this, I was like no thanks.
1 year ago, I was making $35 + an hour. That depends on which system they are using in your area, the market, and how you do with it. The new system here has trashed pay, and I expect to see lawsuits over predatory business practices
CEO: You changed the pay!!! $14.75 an hour minimum for months.. now it’s down to $13.75?! Plz change it back!!!!
DoorDash pay is actually decent, the problem is the mileage lol.
you know, you know, you know, you know, you know, you know
You should probably like send a verification text to ensure that the phone they're using is allocated to a phone number to ensure that they can speak to customers and complete deliveries and be less likely to unassign due to the fact that they can't find an address or something or just dropped off the wrong place because they have failure to communicate with customers
Honestly, what would help tremendously is a stable app, bit more importantly an app that has accurate information.
Has anyone else notice on the shop and deliver orders, that the isle numbers are wrong on where the item is located within the store? Not such a big deal, if you know the store, but you don't it can add an additional 5 to 10 min on top of the projected time
Not to mention the additional work the Dasher goes through. Very inefficient.
I have informed support twice on this issue, but it i feel it fell on deaf ears.
Also, maybe someone within the company should take a look when they push new versions of the app NOT to be during the peak delivery times or at least give Dashers a heads up. Since it truly affects the app when we have to update to the new version. Which truly sycks when it happens during a shop and deliver order. Since it wipes out any items that you have already scanned.
You charge customer $7 for delivery fee. you charge $7.99 fee to the merchant
Then you offer $3 to the driver doing all the work get the task accomplished
Then when my car breaks down from 2000 plus deliveries I’m out of luck… sucks for dashers! SHOULD NOT have a option for tipping under $7 if you’re going to pocket all the delivery fees like you’re delivering it, the store and customer already think we’re getting the delivery fee, they have no idea what we’re actually getting paid so they have the attitude that they payed a high amount and that creates a problem because they think they should be getting $20 service but really dasher is giving them the $3 service that they’re getting, this creates a very hostile environment! Very tense when you’re dependent on a good tip to make the time and effort worth it!
where are the real questions here ? did i missed something ?
Tony Xu is an evil man and Harry Campbell is a disgraceful sellout.
How come you did not ask him How has no tip No trip affected doordash?
I think they tip doordash just take some of the tips I’m not crazy that’s how they gave dashers that 10,000$ believe me it’s a catch to that SH1t and it ain’t for free some will come alone and y’all will give it back some how ain’t nothing for free if you ask me doordash the ones took all that money out them account that was stolen that 10,000$ was a way buying that stuff back y’all think doordash don’t have nothing to do with it y’all will see y’all will think me later watch man ain’t nothing for free in this world
This shoe 👞 treats drivers like selves I have proved of tht
How does he try to say they're a "tech company" when they can even make an app that actually works?
Dasher direct should have option of taxes save account on the side
I believe that pay comes from the effort you put in. Doordash has proven that to me. I'm happy with being a dasher
The biggest issue I have delivering is definitely the restaurants! Fast food is the worst! The employees will go to crazy lengths to avoid eye contact iif they see you have a phone in your hand. Straight up ignore us!
DoorDash says they care about Dashers, but in reality it doesn't. I averaged 15 to 17 dollars an hour most of the time. 38 percent of that went to taxes. $200 to $300 in gasoline. Not to mention wear and tear on tires, engine, suspension, etc. You would do better working at just a local delivery Pizza hut that reimburses for mileage, etc. Also DoorDash takes you off the platform for misdemeanors that are 13 years old. We suffer from cold, heat, traffic, apps not interfering with driving, etc. So the reason most only do 10 hours or less, is because for Dashers it is not worth it. I also believe customers get lazy for low tips to hard workers.
I hope DoorDash goes away!
When you try Earn-by-time, you soon realize they send you all the DoorTrash deliveries with no tips. A 20 minute delivery pays $3.83. That maybe pays for the gas. Cherry picking is the only way. No-Tip No-Trip
Correction, there are 4 parties involved (DD/Dasher/Merchant/Customer). Also, Doordash ONLY cares about Doordash. The other 3 parties are only there to make them money. If you look at the lawsuits brought up by all 3 parties, you will see that low EQ is the most notable thing about DD, along with a dose of narcissism and sociopathic behavior. Like most tech CEOs, Tony definitely seems to be "on the spectrum".
jesus christ why can't people talk without constantly saying you know?
Ok lets discuss taking their order to their door. 1st off u get a dash for 30 items an the customers say leave at my door on the 4th floor an not come help is ridiculous. You shop all those items for a low pay, drive a lot of miles an they wont even come out to help. Plus they giving out codes to us to get in buildings that is not a safe thing to do. Just come to the front door to get yo stuff. Make that mandatory its not safe for us to go in buildings. Who got the award????? Did anyone on here get 10,000 dollars?????I never got an😢 extra penny.
In my personal experience I have seen up to 30 an hour which was my base pay an hour as a mechanic so the transition works for me but my work ethic isn't like yours
Garbage, stop trying to run the business off customers tip, pay for the deliveries or charge the customer for delivery so you can pay, stupid stacking of orders just to rob the dasher. You waited 20 min for an order after pick up time you don't say anything to the store then you have to jump thru hoops to unassign order without penalties after waiting.
this guy is worth 2.8 billion dollars
I commend Tony on his slickness. But there is frankly a flaw in his business model but it may take time for it to become self evident. The flaw is centralized control over value and quality created by the merchants and dashers. There is a law of unintended consequences which may end up making their draconian AI irrelevant. The more that door dash tries to build these centralized control programs around real world individual need, the more that consumers may seek more egalitarian options where their individual requirements can be better served. Once the customer realizes the misdirection that's been done on them, I predict a backlash against merchants that don't serve the market....they corner the markets.
Thank you for making this happen, Harry and Tony!
I am sorry he does not get asked the pertinent questions for the drivers in his platform.
very interesting video. I understood that Tony only did about 1 thousand dashes. A lot of haters here too 😂 #doordashnation #doordasherarmy #topdashersquad 🚘