The Alarming Truth About Knowledge Management in 2025: Why 'Shift Left' is Failing You"

Is your Knowledge Management strategy failing to deliver results? Are you struggling to 'Shift Left' effectively while meeting KPIs? You’re not alone. In this video, we uncover why many organisations hit roadblocks with their KM practices and how to fix them FAST.
Learn 6 actionable tips to revolutionise your Knowledge Management, build a sustainable knowledge model, and empower your teams for long-term success. Whether you’re a Service Desk Analyst, IT Manager, or Resolver Group leader, this video is packed with insights to help you take control and drive immediate improvement.
🔑 What You'll Learn:
1️⃣ Why creating more articles isn’t the answer.
2️⃣ How to design a KM model with vision, personas, and repositories.
3️⃣ The power of anchoring knowledge to IT services.
4️⃣ Strategies to change behaviours and embed KM into your culture.
5️⃣ Tips to consolidate, refresh, and create impactful content.
6️⃣ Proven methods to make your 'Shift Left' approach work.
💡 Ready to take your Knowledge Management to the next level?
Book a Free Strategy call with an ITSM Expert:
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