She forgot how the receptionist ignores you standing there for at least a full minute, as though your being there is completely interfering with whatever else she’s doing. When she finally opens the window, she looks at you like you’re not supposed to be there.
I'm Deaf, and I feel comforted that receptionists like this are a universal experience. I truly thought I was being treated differently due to my disability.
no, rest assured, sadly they (except rare nice ones) are arsy with everyone - for some reason it's the same in the UK and other European countries too, and I've seen comments from other countries sometimes saying this too.
nope, theyre definitely assholes to everyone. though im sure its even worse for disabled people. ive had my fair share of bad experiences with them as someone with anxiety. very few of them have any patience with you, even if youre as polite and cooperative as you can be, and its beyond me.
what when was the tone condescending?? i'm pretty sure doctor receptionists have friendly intentions, but the voices people put on in customer service are always smth to poke fun at lol
@@SingingOwl1 Ditto. Half the time it doesn’t work online, and then they’re going to ask to see your payment, method and insurance anyway, even though you already put it on file with their system…
I've always been struck how there are HIPAA rules protecting a patient's privacy, and then you have these receptionists who ask loudly for all of your personal information in front of the waiting room.
@@Freeyourself206 I'm speaking to the spirit of the HIPAA law, which I know does not address how employees talk to patients. (I worked in a medical office.)
Love how she raised her voice to let everyone inside and OUTside the office know that the patient has no insurance and would have to pay out of pocket. Yes, now the whole building understands.🤣🤣🤣
This is true, however I think they do it to make people that don't have insurance clearly and indisputably understand that they will be paying an astronomical amount of money out of pocket so they can't complain about it later and say that they were never told.
One time I had to carry around a blindingly hot pink card thing that I couldn’t fit into my purse. Just to make sure EVERYONE knew I paid $100 to have a mandatory chat for 5 seconds so I could keep getting my prescriptions signed.
If I'm treated that way, I can give it right back. I'm cool, but if you disrespect me for no reason, that's another story. I have mentioned bad behavior to the doctor in charge. The people up front represent the whole clinic and can make everyone look bad.
Oh my god I hate it 😄 it’s like she’s a baby squishing food against her teeth or something but it’s so accurate like she’s passive aggressively eating an orange
I love how doctors are always running so late and you wait for ages, but if you turn up 5 minutes late you are chastised. And then still wait for ages because they are so far behind.
That's often because doctors lose their shit at staff if they're inconvenienced. At the office I work for, the doctor will be behind by an hour, but this makes him even MORE likely to lose his shit if a patient is roomed on time. Shit rolls down hill, and every chastizing thing you've heard is compounded and doubled toward staff behind closed doors. The doctor gets to smile and be kind to you directly, but his staff reflect the real behaviors.
@@Swordsman99kso are you stating late patients are an inconvenience to the doctor or things the doc's coworkers do can be an inconvenience and they take it out on them? Idk I'm a bit confused by the wording. I struggle with communication often so it could just be me.
I've been blessed to never have had that happen. Except once, because my OBGYN had an emergency birth she needed to go deal with. Understandable. I waited.
It depends on the area, type of doctor, and the reason for a visit. I know a mole removal is about $400 without insurance in my area so a mole being looked at should be less. But once again it all depends.
as a delivery driver who delivers to business and doctor's offices all day every day, each receptionist is... an experience lol she nailed the energy lmao
I used to enjoy deliveries. It was like a happy visitor from the outside world bringing fresh air in. It gets depressing interacting with people on only their worst days.
@@disgruntledunicorn007 That is a great way to explain that about being a "happy visitor". I was front desk at a hotel for years and we LOVED the couriers!
Raising your voice when informing the patient that they will have to pay out of pocket because they don’t have insurance perfectly captures the needlessly cruel humiliation the poor patient must have felt at the time. Doctors, if this is your receptionist, fire them.
I remember this so badly! I was in high school and I wanted to get contacts. My dad took me to our annual optometrist appointment with my two siblings. The lady told us that for contacts, we’d have to pay in cash because Medicaid didn’t cover contacts. I was so mortified! I felt like she honestly said that LOUDER! I was so embarrassed and wanted to cry. I thought I was getting contacts and right before I had the exam she told us to pay for the contacts test. Now that I go to the Dr. without my parents, isn’t is routine to ask for insurance while scheduling an appt or at least before your appointment? We had already gone there, so shouldn’t they have already known that we had Medicaid? I just feel like the lady could have handled it differently.
Doctors are not any different. Pleasssseeee. I did my Master of Public Health and I am not gonna lie, I greatly regret going into healthcare sector. The entitlement and unprofessionalism of those goons drives me nuts. Let’s not even begin with how healthcare is solely business to many if not most of the people in the field (or controlling it).
Omg. This is so disturbingly accurate, I can't even handle it. I had a receptionist yell at me for not having insurance when I was 19, even though I had already called and showed up completely ready to pay out of pocket. It was a $100 physical and she literally said, "The appointment is $100 and since you don't have insurance, you will have to pay that right now. How exactly do you expect to pay $100?!" as if it was some especially obscene amount that no person could possibly prepare for and I was about to ruin her day
So accurate. In the UK we don’t have the insurance section but have the added joy of the receptionist demanding to know what you’re going into see the doctor for and then repeating it LOUDLY across the waiting room.
Oh god I HATE IT! Hospitals aren't much better... If I had a penny every time I've told a receptionist I'm here for endocrine I'd have so many pennies... I love using the self check in when I can. I don't want these middle age women knowing what I'm at the doctors for!
I’ve been having some pretty gnarly issues going on with my health the past few months/year and if ever anyone asked me these kinds of questions 😳😳 I would’ve had to confirm that fact they are Not The Doctor .. that’s so personal! Edit: I’m so sorry that you all had to endure that ludicrous behavior ♥️
The food part makes me feel called out lol. For some reason my clinic has departments that require me work 9 hours with only a 30 min lunch and no snack breaks. So I 100% sneak snacks at the desk and pray no one walks in.
No Sh*t worked at an optometrist office once and had to give a lady the Heimlich because she was choking on salad trying to get it down with no lunch time before the next patient💁🏻♀️🤷🏻♀️. I’ve just learned not to eat in any industry you are in period. Ppl and corporations cannot be bothered to give you break so I just don’t bother-
Fr especially since I have a doctor's appointment today that I have to get ready for in a bit. My anxiety is nowhere near as bad as it used to be but moments like this can be triggering
I’ve been a receptionist at a human doctor’s office as well as a receptionist at veterinary hospitals. Being on the spectrum, I’ve had so many interactions like this that’ve left me feeling AWFUL, which is why I took up the role. I never want to make any Patient or Client feel the way I’ve been made to feel if I can help it
@@skycaptain95 Working for low pay or even for nothing (say, volunteering) isn't "wasting your life." People have all sorts of reasons to do it and some even like it. Service jobs are essential and I'd much rather have kind people like the OP doing them, if they so wish.
Roaring out to the whole room that this person is without insurance is so accurate. I usually find that they speak at a normal volume until it's time to mention what medications you're on--then they go up a few decibels. Hard to believe they don't get off on the power and control aspect and delight in making you uncomfortable/embarrassed. Caitlin is so spot on with these impressions, so funny.
I work as a receptionist in a doctors office and we never do that 😂 we don't ask patients what meds they're on bc we're not clinical staff so we can't unless we are sending back a refill request then we ask the patient what med they're requesting. We have white noise machines above our desks and although it doesn't appear to the patient that we aren't being that loud, we really aren't. Majority of the time other people can't hear. Where I work I mean lol of course
I once had a receptionist do this to me and start interrogating me about my job. I had just left my job and moved home because I’d found out someone who was a parent to me was dying.
Bro something like this happened to a patient that came after me once, from what i saw i think he was a foreigner so he took a little extra second to process what was being said but his language is pretty good, he came in because his baby had a fever and i heard the receptionist asked how many months the baby is which he did answered pretty clearly, but then after some other questions the receptionist asked it again with a VERY loud and irritated tone like “HOW OLD IS THE BABY” like bro was perplexed and started stuttering it was horrible to see
Nailed it. I thought it was just me. Wondering what did I do to piss them off. Thank you so much for this one. Makes me feel better next time I have to deal with this situation. ☮️🇺🇸
@Andie L. You ain't lyin'! Ever since I left the medical field and got a regular ol' office job, I've been living the good life. I can eat snacks at my desk whenever I want and nobody makes me cry.
You are so good at playing the subtly condescending and passive-aggressive type characters in a way that few can pull off. You always nail it without ever going ovr-the-top. Bravo!
For me, it’s the reaction to how early the patient is. That 3 pm appointment means that person is likely going to be waiting for an hour. The response of the receptionist as she stares as the computer clock wondering how to prepare this person for a long, drawn out waiting room experience killed me. So funny and so accurate.
I live in France where the health system is very different and yet I've had to be on the phone several times with my GP's receptionists this week to set up an appointment and it made me think of this video immediately.
I love how they treat you like a "problem patient" when you arrive early for your appointment, but when you're late, they're so polite and understanding. I'm ALWAYS early for any appointments I've made, and I can't count the number of times I've had this exact same exchange with doctors'/dentists' receptionists. And no matter the question, they always ask "Do you understand?" while nodding encouragingly, as if they're talking to a five year old. It's so annoying, and feels a bit like I'm being condescended to.
The 'do you understand' is sooo fucking annoying. Like sorry i didn't get what you mumbled behind your mask and the plexiglas separator because the other receptionist is having a phonecall and it's LOUD, not because i'm too dumb to understand the concept of sitting in a waiting room -_-
I’ve been a receptionist for many years when I was in my twenties,I was never like this lady lol. I’ve sat next to many,many coworkers like this and always wondered what makes them this way. I concluded it’s kinda like a power thing for them. Like they realize they have control over people,most who are pretty sick which makes them feel important, it’s most likely the highest position they’ve reached in life and they took it straight to their heads. I don’t care if you’re the President of the country,be kind and humble, it’s not hard.
It's 100% a power dynamic thing. They know there's no haggling, no going somewhere else to get it done cheaper (probably cause you'll have to wait months for a new appointment anyway), nothing to be done about the long wait time, and it's a problem that you need solved right then and there. So subconsciously, they realize the patient is completely at their mercy.
It’s when you walk up to the receptionist and they don’t even look at you or acknowledge you at all so you just stand awkwardly at the counter until they decide you are worthy of their attention.
I have this occur at my mental health clinic. So I sit down and just call them to tell them I'm there...then to reschedule I do it through email. I actually never approach the counter anymore.
@@Recklooseranch But it's an MH clinic, there are lots of ways to get creative and have fun with this scenario and get away with it. I don't go there anymore, but I used to get about 3 inches from the glass and do a frozen, manic, jack nicholson smile that everybody in the waiting room would laugh at.
I’m a tech for an ophthalmologist, and receptionists can be super hit or miss. They’re either great and love to help patients however they can, or they’re just there to punch in and out while doing as little work as possible. A bad receptionist can kill a good practice faster than a bad doctor can.
TRUE. I love love love my neurologist. But for about 6 months he had this terrible receptionist and I told him at one of my appts "you either fire your receptionist, or I find another neuro." Thr receptionist wasn't there at my next appointment.
Literally just today made a whole appointment for my daughter and based off the receptionists attitude on the phone, immediately scheduled at another place. I’m also in the medical world and it is so true that professional front office staff are vital to a business.
Not to mention loudly proclaiming that you’re here to have a mole looked at so that everyone in the waiting room can hear, ignoring any consideration for privacy really hit the nail on the head.
Why would anyone care if they had insurance or not. I know I wouldn’t act that way. None of my business. Publicly embarrassing someone accomplishes nothing unless you have a superiority complex.
I work as a hotel receptionist and I feel called out for constantly being caught while eating. We don't get a lunch break! And yes the suppressed irritability is real on a whole level.
@@natureloversadventures7335 not necessarily. Where I live adults are not legally obligated to a break of any kind. Most of the companies I’ve worked with have their own policies on breaks though.
weirdly this is one of caitlins most painful videos for me. I recently had a medical emergency where ive needed to have a couple appointments with a bunch of different places, and the constant anxiety and frustration with these gross, incompetent receptionists who were the most judgemental, self absorbed people ever got to me. everyone talks abt high school mean girls who decide to become nurses, but man, medical receptionists aren't too far behind those girls.
Last time I went for an eye check, not only the receptionist but even the doctor was so rude. Infact i haven't encountered many nice docs. I think medical workers are mostly stuck up people. Idk why. The rare kind ones do seem like angels tho.
"For by grace you have been saved through faith. And this is not your own doing; it is the gift of God, not a result of works, so that no one may boast." Ephesians 2:8-9 "for, 'Everyone who calls on the name of the Lord will be saved.'" Romans 10:13
I honestly think it's just a side effect of working with the public. They switch to a louder voice to explain things (e.g. a script) so they can be beard more clearly. You do have to explain things a certain way to people, otherwise they tend to throw fit. But, this could just be them being a dick. Idk.
The receptionist at my Dr's office doesn't even say hi, she just opens her privacy window and holds her hand out for my health card and does her typy type.
I worked as a receptionist and the literal WORST was cheerfully telling people their balance when you know good and well the care didn’t match up to the charges. “Would you like to pay part or all of that exorbitant bill from your last appointment where we had the audacity to reschedule you because you were 5 minutes late for follow up on your ✨sniffles✨ but this time you checked in 5 minutes early, but had to wait for 30 minutes before going back to the room then waited for another 30 minutes for the doc to come in and say “Hi how’s it going? Nose dried up yet? Okay great see you in 6 months.” 💀💀
We had a receptionist like this. She was full of drama and ended up taking medical leave for a month due to her Facebook being hacked. She’s no longer employed with us. 😂
She took medical leave because her Facebook was hacked 🤦🏼♀️ How did she even get approved for medical leave? I guess she would have had to state anxiety or something. Good lord. Try going to work everyday with a 50% chance of getting a migraine.
I once went to urgent care to get treated for gonorrhea. The receptionist asked me what I was there for and I said “a gonorrhea shot” very quietly, but I leaned in, and I know she heard me. But she proceeded to announce it to the already packed waiting room and then proceeded to ask me very loudly if I needed to be tested for any other STDs that day. I was so humiliated. I had just found out my boyfriend of 2 years cheated and gave me gonorrhea. I already wanted to die. I say down at the only open seat, the one directly facing the receptionist and sobbed. It was cruel.
Leave a bad review to places like that. Receptionists like that need to be fired, and the only way they’ll be fired is if you impact the income of the doctors office by leaving a review
They are notorious for violating HIPAA laws by doing this. I have several chronic illnesses and I see my specialists regularly every month so they can evaluate the progress of the diseases. Every single time I go in they ask "why are you here today?" And I'll explain that i have lupus/RA/APS and I'm here to see the DR for evaluation. They always say something stupid like "Well, everyone that comes here has lupus, what is the reason for your visit?" They say it very loudly, enough so their coworkers can hear her "roast" me, just to embarrass me. I hate talking to medical receptionists because they treat sick people like subhumans and they are always so incredibly rude. Without us sick people you would not have a job..i just hate it.
Went to get a blood draw in Oregon. Place was empty and the receptionist was talking to some guy in the back. I walked up and she looked at me and said “you need to wait in line on those circles” (she literally had me stand on a circle, so she could finish her conversation and then call me up) Once she checked me in, I asked where I should sit (there were multiple seating areas for different appointment needs (one area was for xrays, etc): she ignored me. I asked multiple time and she just acted as though I didn’t exist so I just sat wherever. Some people are loathsome creatures.
Maybe she wasnt chatting necessarily, but speaking about something work related? Unfortunately with customer facing jobs, you can develop certain pet peeves, usually rooted in some prior valid frustration that likely has little to do with you at all. Especially with how she ignored you. Im inclined to believe that receptionists like these dont act like assholes because of day-to-day frustrations, but more so because belittling sick patients is the only power they have and it went straight to their heads.
Name the office! I also live in Oregon and would want to avoid this person. I guess I’ve been lucky and only encountered awful people like this a few times in my 65 years. Sitting in the waiting room I saw a mom take her two pre-teens in and they only asked the girl to weigh in. I mentioned it to my beloved (15 years she took care of us) doctor that this is how we start teaching girls their weight matters more than anything and that I hoped they’d make a change. She was open to talking about it. Possibly the brother wasn’t actually there for an appointment and the mom didn’t trust him to behave by himself or he was uncomfortable (I hadn’t considered this when I brought it up). If we see or experiences someone acting like an ass in an office I don’t think it hurts to bring it up to the higher ups. They could be losing business because of this person and have no idea why.
I had the same in UK. Rude old cow, when I was in for a worrying internal exam. I literally walked through the full waiting area with my arse showing because they literally explained nothing of the situation to me. That is the beauty of having no sense of shame in life. I got the old bag's attention then.
My parents had to get an STI screening to be eligible to adopt, and the receptionist announced to the *entire* waiting room that “The Doctor will see you for your ___ testing now”
You forgot the part where you first stand in front of the desk for 30 seconds while they ignore you and type on their computer, and also the part where they answer a phone call in the middle of your conversation! Lmao
@@bibliolov when I worked at 4 star hotels, we were taught to always acknowledge the person in front of you within ten seconds, even if you were currently on the phone. When I get great customer service, I applaud it. When I do not, I have an issue with it.
i don't mind the phone call, it's more that if i'm at a doctor's office for the first time and i don't really know where to go and what to do, it'd be nice not to stand there like an idiot for three minutes before the receptionist finally decides to take a second out of their day and tell you that you actually need go over to the other desk and have their colleague check you in 😭
she shape shifted her face for this one specific role. Literally how. It’s like she’s using a whole different set of muscle groups to play a receptionist
@@KG-gg5pj Are you addressing me or the op? I don't work as a receptionist anymore and stop saying that as if it was so easy. Plus someone has to do the job anyway
the highly-controlled irritability is.. award winning.
Hi Alexandra!!!
Oh hi girl 👧
Alexandra!!! ❤❤❤
😄
Btw, have you heard of the #SaveSoil #ConsciousPlanet movement before?🌱
You've never heard me arguing with a patient on the phone. I say, "arguing"....
She forgot how the receptionist ignores you standing there for at least a full minute, as though your being there is completely interfering with whatever else she’s doing. When she finally opens the window, she looks at you like you’re not supposed to be there.
Why is this so accurate
@@catherinethorstenberg8957
Because that type of receptionist should really be scrubbing toilets for a living instead of dealing with people.
Don't forget cackling with the other receptionists for at least a minute while you stand there waiting to be acknowledged.
No, no, no! You’re thinking of the pharmacy! 😉
It’s because if I don’t make eye contact then maybe your not really standing there. 😂
The patronizing, condescending tone and thinly veiled complete contempt for your existence is toooo accurate
I'd sooner be dead than go see a Doctor.
Agree 💯
Sometimes it's warranted. Some of the patients are just as bad!
"Thinly-veiled complete contempt for your existence." Yes! Well said. It's awful.
Especially newborns. Obnoxious little vermin @@lindahandley5267
I'm Deaf, and I feel comforted that receptionists like this are a universal experience. I truly thought I was being treated differently due to my disability.
no, rest assured, sadly they (except rare nice ones) are arsy with everyone - for some reason it's the same in the UK and other European countries too, and I've seen comments from other countries sometimes saying this too.
SORRY THIS HAPPENED TO YOU
@@darrenrobinson9041 WHY ARE WE YELLING?
nope, theyre definitely assholes to everyone. though im sure its even worse for disabled people. ive had my fair share of bad experiences with them as someone with anxiety. very few of them have any patience with you, even if youre as polite and cooperative as you can be, and its beyond me.
wait how do you hear any of this if you're deaf
The shift in the tone of voice from friendly to condescending gave me anxiety just watching this.
@chad007. I ain't clicking on that shit.
@Chad 007 no one is looking for this. Dont even need to click it to know that.
Yea wtf Chad... ugh ..(valley girl voice) 🤣 🤣 🤣 🤣 🤣
@@krehnah7541 it's a bot
what when was the tone condescending?? i'm pretty sure doctor receptionists have friendly intentions, but the voices people put on in customer service are always smth to poke fun at lol
The eating food like an absolute weirdo is what got me
Did she even chew that mandarin In the beginning?
@@ShadowRubberDuck mandarin? isn't that a type of chinese dialect?
@@annatiravanti5368 it’s also a type of orange like a Clementine. You’re right I probably should’ve just typed orange. I myself was not thinking
@@annatiravanti5368 It’s also another name for the smaller “cutie” like oranges I’ve always heard people refer to them as “mandarin oranges”.
@@222.stargirl oh you mean tangerines? oh, now I got it🤡
They mumble then get mad when you can’t hear them😭 my favorite is when I do my paper work online and still have to do the paper work when I come in🥴
I stopped doing it online for this reason.
Me too @@SingingOwl1
Modern world,Right?..lmao❤😂😂
@@SingingOwl1 Ditto. Half the time it doesn’t work online, and then they’re going to ask to see your payment, method and insurance anyway, even though you already put it on file with their system…
I, too. Someone explain this to me!!!! Make it make sense!
I've always been struck how there are HIPAA rules protecting a patient's privacy, and then you have these receptionists who ask loudly for all of your personal information in front of the waiting room.
10000000000000000%. Thank you.
It’s true, but sadly sometimes patients are hard of hearing and that presents such a challenge in a small waiting room.
You clearly dont understand HIPAA.
@@Freeyourself206 I'm speaking to the spirit of the HIPAA law, which I know does not address how employees talk to patients. (I worked in a medical office.)
@@francam853 It does though. It addresses what can be asked in a waiting room where other may overhear it
Love how she raised her voice to let everyone inside and OUTside the office know that the patient has no insurance and would have to pay out of pocket. Yes, now the whole building understands.🤣🤣🤣
This is true, however I think they do it to make people that don't have insurance clearly and indisputably understand that they will be paying an astronomical amount of money out of pocket so they can't complain about it later and say that they were never told.
and dont forget how she broadcasted that the person was getting a mole removed.
@@freshbread4039No HIPAA in this doctor's office!
One time I had to carry around a blindingly hot pink card thing that I couldn’t fit into my purse. Just to make sure EVERYONE knew I paid $100 to have a mandatory chat for 5 seconds so I could keep getting my prescriptions signed.
@@fizzydrink9647 You have to pay it upfront they won’t bill you.
That "soft, polite" quintessential fake receptionist accent is spot on! I always cringe when I hear it...bravo, Caitlin.
"Through the glass doors."
@@SnowdropWood I know.....I'm like in awe just how much accurate these personas are!
i work in customer service and I think most gen x and above folks actually LIKE the voice? I get really good responses from The Voice
@@Isissa125 omg really? I mean that voice sounds so fake to me 🤣. Maybe I'm just getting old.
And that subtle passive aggressive attitude and that feeling that they're somehow silently judging you 😅
This gave me anxiety just watching. The way she mumbles her question and then yells it annoyingly after you don't hear the first time is SO accurate.
If I'm treated that way, I can give it right back. I'm cool, but if you disrespect me for no reason, that's another story. I have mentioned bad behavior to the doctor in charge. The people up front represent the whole clinic and can make everyone look bad.
I love how she is quiet except for yelling your financial information to the entire office.
There are worse things…..
th-cam.com/video/SKatzRPhIU4/w-d-xo.htmlsi=Uao1Cf0OMm7M_iAX
The way she eats like she's putting a tape in the VCR is really satisfying and I can't explain why
Not the tape in a VCR Lmaooo
this is the funniest comment i have ever seen in english
Plastic surgery on the lips?
Oh my god I hate it 😄 it’s like she’s a baby squishing food against her teeth or something but it’s so accurate like she’s passive aggressively eating an orange
Hahahahaha you are right
I love how doctors are always running so late and you wait for ages, but if you turn up 5 minutes late you are chastised. And then still wait for ages because they are so far behind.
That's often because doctors lose their shit at staff if they're inconvenienced. At the office I work for, the doctor will be behind by an hour, but this makes him even MORE likely to lose his shit if a patient is roomed on time. Shit rolls down hill, and every chastizing thing you've heard is compounded and doubled toward staff behind closed doors. The doctor gets to smile and be kind to you directly, but his staff reflect the real behaviors.
@@Swordsman99k1000000% on the money with this one lol. Worked years with miserable POS doctors
@@Swordsman99kso are you stating late patients are an inconvenience to the doctor or things the doc's coworkers do can be an inconvenience and they take it out on them? Idk I'm a bit confused by the wording. I struggle with communication often so it could just be me.
I've been blessed to never have had that happen. Except once, because my OBGYN had an emergency birth she needed to go deal with. Understandable. I waited.
@@katie7748 it wasn't her own was it? I've had an OB who kinda ghosted me while on maternity leave.
They are so rude then say they don't accept rude behaviour. 🤣🤣🤣🤣
I love how she’s eating a tangerine but she cleans her hands and legs as if there are crumbs in them 😂
You captured the barely-contained bottled contempt perfectly.
!!!! :)
😂😂😂😂 So true
The disdain for other human beings. 👌😌
As a non-American, I’m scared to ask whether or not $900 for an appointment to look at a mole is an exaggeration or not
It’s NOT an exaggeration.
As an American with insurance, I have no idea.
If not higher. She's not kidding at all. The doctors and nurses have to keep up with their drug habits which a lot of them have
It depends on the area, type of doctor, and the reason for a visit. I know a mole removal is about $400 without insurance in my area so a mole being looked at should be less. But once again it all depends.
I'm from the midwest. Derm appointment twice a year for my husband is $250. We have a health share not insurance. (which is better IMO)
The irritation and jump to actual yelling when having to repeat something is sooo spot on
The mumbling too quiet to hear followed by annoyed half-yelling at having to repeat themselves is TOO ACCURATE
as a delivery driver who delivers to business and doctor's offices all day every day, each receptionist is... an experience lol
she nailed the energy lmao
I used to enjoy deliveries. It was like a happy visitor from the outside world bringing fresh air in. It gets depressing interacting with people on only their worst days.
@@disgruntledunicorn007 That is a great way to explain that about being a "happy visitor". I was front desk at a hotel for years and we LOVED the couriers!
@@lololmanidek the difference between being a caged animal and a wild one 🙌🏼
You forgot to tell that you don't answer the telephone that only WhatsApp
I've been in the waiting room countless times when someone was making a delivery. My heart is with you
Raising your voice when informing the patient that they will have to pay out of pocket because they don’t have insurance perfectly captures the needlessly cruel humiliation the poor patient must have felt at the time. Doctors, if this is your receptionist, fire them.
Or because it’s the most important piece of information for the patient to retain and they want to make sure they hear it. 🙄
I remember this so badly! I was in high school and I wanted to get contacts. My dad took me to our annual optometrist appointment with my two siblings. The lady told us that for contacts, we’d have to pay in cash because Medicaid didn’t cover contacts. I was so mortified! I felt like she honestly said that LOUDER! I was so embarrassed and wanted to cry. I thought I was getting contacts and right before I had the exam she told us to pay for the contacts test. Now that I go to the Dr. without my parents, isn’t is routine to ask for insurance while scheduling an appt or at least before your appointment? We had already gone there, so shouldn’t they have already known that we had Medicaid? I just feel like the lady could have handled it differently.
Doctors are not any different. Pleasssseeee. I did my Master of Public Health and I am not gonna lie, I greatly regret going into healthcare sector. The entitlement and unprofessionalism of those goons drives me nuts. Let’s not even begin with how healthcare is solely business to many if not most of the people in the field (or controlling it).
@@Melissa-kg1uxif it’s so important, why not give it to the patient in writing, or show them on a screen with a privacy shade so only they can see it?
exactly do they specifically hire them to be annoying
The aggressively loud “YOU’RE HAVING A MOLE LOOKED AT” 😂
Love how she raised her voice during the sensitive parts.
Omg. This is so disturbingly accurate, I can't even handle it. I had a receptionist yell at me for not having insurance when I was 19, even though I had already called and showed up completely ready to pay out of pocket. It was a $100 physical and she literally said, "The appointment is $100 and since you don't have insurance, you will have to pay that right now. How exactly do you expect to pay $100?!" as if it was some especially obscene amount that no person could possibly prepare for and I was about to ruin her day
What was her reaction when you paid or showed proof of payment?
@@IrisRiedel6 yes I want to know too
Ditto
@@athenahayag8115 don't think we're gonna find out anytime soon
@@IrisRiedel6they don’t care, they just like to scream to ruin your day
So accurate. In the UK we don’t have the insurance section but have the added joy of the receptionist demanding to know what you’re going into see the doctor for and then repeating it LOUDLY across the waiting room.
@chad007. Hey, you must not have heard me. I ain't clicking on that shit.
Ya wtf is with that
We all know. We know.
Oh god I HATE IT! Hospitals aren't much better... If I had a penny every time I've told a receptionist I'm here for endocrine I'd have so many pennies...
I love using the self check in when I can. I don't want these middle age women knowing what I'm at the doctors for!
I’ve been having some pretty gnarly issues going on with my health the past few months/year and if ever anyone asked me these kinds of questions 😳😳 I would’ve had to confirm that fact they are Not The Doctor .. that’s so personal!
Edit: I’m so sorry that you all had to endure that ludicrous behavior ♥️
"no insurance?"
Is such a "tell me you're american without telling me you're american" thing, lmao
It’s a living…sighs
As a receptionist at at doctor's office, i feel personally attacked 😂
The food part makes me feel called out lol. For some reason my clinic has departments that require me work 9 hours with only a 30 min lunch and no snack breaks. So I 100% sneak snacks at the desk and pray no one walks in.
You should, if you act this way.
The way she dusts her hands off after eating is crazy accurate lmaoooo
It's more of a "and now I'm through with YOU!" gesture.
And her lap and then strokes the hair 😂
Yeah and it’s so weird but oddly satisfying the way they eat food loo
No Sh*t worked at an optometrist office once and had to give a lady the Heimlich because she was choking on salad trying to get it down with no lunch time before the next patient💁🏻♀️🤷🏻♀️. I’ve just learned not to eat in any industry you are in period. Ppl and corporations cannot be bothered to give you break so I just don’t bother-
My social anxiety is through the roof just watching this. Masterpiece as always.
Literal 😭felt i was gonna start having a panic attack ones she started yelling
It saddens me so much that people beat themselves up with anxiety over undeserving bastards
@Chad 007 😀 boi-
Aight u got me
seriously though. did not expect to be this triggered when I clicked on this video 😂
Fr especially since I have a doctor's appointment today that I have to get ready for in a bit. My anxiety is nowhere near as bad as it used to be but moments like this can be triggering
Very accurate, except they don't say "sorry"
I’ve been a receptionist at a human doctor’s office as well as a receptionist at veterinary hospitals. Being on the spectrum, I’ve had so many interactions like this that’ve left me feeling AWFUL, which is why I took up the role. I never want to make any Patient or Client feel the way I’ve been made to feel if I can help it
It sounds like you work very hard to have things go smoothly!
Please don't waste your life for such low pay. You have a good heart.
@@skycaptain95 Working for low pay or even for nothing (say, volunteering) isn't "wasting your life." People have all sorts of reasons to do it and some even like it. Service jobs are essential and I'd much rather have kind people like the OP doing them, if they so wish.
The way she slides the food past her lips 💀
💀💀💀💀
💀💀💀💀💀💀💀💀💀💀💀💀
Like... Whyyyyyyy
It's uncanny, like a white blood cell overwhelming a virus. I cant unsee it.
It's this > If all you people in the waiting room are going to watch me eat then I'll eat as disgusting as possible.
Roaring out to the whole room that this person is without insurance is so accurate. I usually find that they speak at a normal volume until it's time to mention what medications you're on--then they go up a few decibels. Hard to believe they don't get off on the power and control aspect and delight in making you uncomfortable/embarrassed. Caitlin is so spot on with these impressions, so funny.
Where the hell do you go to see the doctor?? How do those people remain employed there
I work as a receptionist in a doctors office and we never do that 😂 we don't ask patients what meds they're on bc we're not clinical staff so we can't unless we are sending back a refill request then we ask the patient what med they're requesting. We have white noise machines above our desks and although it doesn't appear to the patient that we aren't being that loud, we really aren't. Majority of the time other people can't hear. Where I work I mean lol of course
They are trying to make sure you hear and understand them and that they have the right information...
It's because medications are critical and they can't risk being misheard
I once had a receptionist do this to me and start interrogating me about my job. I had just left my job and moved home because I’d found out someone who was a parent to me was dying.
She forgot to verify the birth date, address, phone number, and pharmacy.
Its the weird eating for me 🤣
I've gone to the doctor's a few hours ago and it's infuriating how accurate this is
@chad007. You're not gonna believe this...I'm not clicking!!!
These are always spot on, the yelling when you didn't hear the first time 🤣
Omg for real! Why do they always do that? Lmao this is why I am always anxious about asking anyone to clarify anything a second time 😂
@chad007. Again, not clicking!
@@18mrcupcake the worst is when you have to ask them to repeat more than once, the cringe is nearly fatal 😣
Bro something like this happened to a patient that came after me once, from what i saw i think he was a foreigner so he took a little extra second to process what was being said but his language is pretty good, he came in because his baby had a fever and i heard the receptionist asked how many months the baby is which he did answered pretty clearly, but then after some other questions the receptionist asked it again with a VERY loud and irritated tone like “HOW OLD IS THE BABY” like bro was perplexed and started stuttering it was horrible to see
@@lunasmissingshoes5372 I usually answer back with a mean yell and a half smile.
Medical receptionists must receive the same training globally for their customer service, as our UK receptionist are literally the same! 😂
Nailed it. I thought it was just me. Wondering what did I do to piss them off. Thank you so much for this one. Makes me feel better next time I have to deal with this situation. ☮️🇺🇸
The pause after she said you're not covered by insurance is so cringe it's beautiful i hollered!
@chad007. Yeah, like I said, I ain't clicking on that shit.
As a former medical receptionist who got in trouble for eating snacks at the front desk, I feel very seen right now.
😂
No snacks allowed, no proper lunch break, they just want their employees to faint on the job. In a medical office no less.
@Andie L. You ain't lyin'! Ever since I left the medical field and got a regular ol' office job, I've been living the good life. I can eat snacks at my desk whenever I want and nobody makes me cry.
A friend of mine once put a whole pizza there 😆
I actually dont see an issue why not let them have snacks as long as they aren smelly or making a mess
the annoyance at no insurance XDDD
Oh my goodness! I needed this laugh today SO bad!!!! So hilarious and spot on! 😂😂😂😅
You are so good at playing the subtly condescending and passive-aggressive type characters in a way that few can pull off. You always nail it without ever going ovr-the-top. Bravo!
That such an insult and compliment at the same time 😂
Geez, sadly I'm suited for this kind of work...
Yeah she is very good at playing imagined characters that illicit very real feelings of anger/contempt within us lol phenomenal acting
*Brava.
Female.
Yes, but that’s all she can play….
For me, it’s the reaction to how early the patient is. That 3 pm appointment means that person is likely going to be waiting for an hour. The response of the receptionist as she stares as the computer clock wondering how to prepare this person for a long, drawn out waiting room experience killed me. So funny and so accurate.
And that patient is probably going to stare at her while they wait and/or try to make small talk
I go through this as a recepcionist A LOT. I'm glad we don't have a lot of appointments but people always ask me: Do I have to wait for a while?
@@sewstinkincute And come up to ask how much longer 2+ times
It's the "You are EARLY" part that they always say...hahahhaha it's like of course the patients know that!!
And then she says the doctor will be with them shortly at the end haha
They do get louder when I’m most embarrassed lol
I live in France where the health system is very different and yet I've had to be on the phone several times with my GP's receptionists this week to set up an appointment and it made me think of this video immediately.
Saying the parts you want to hear quietly, but saying the personal financial information loudly. Yep. Prefect!
I love how they treat you like a "problem patient" when you arrive early for your appointment, but when you're late, they're so polite and understanding. I'm ALWAYS early for any appointments I've made, and I can't count the number of times I've had this exact same exchange with doctors'/dentists' receptionists. And no matter the question, they always ask "Do you understand?" while nodding encouragingly, as if they're talking to a five year old. It's so annoying, and feels a bit like I'm being condescended to.
The 'do you understand' is sooo fucking annoying. Like sorry i didn't get what you mumbled behind your mask and the plexiglas separator because the other receptionist is having a phonecall and it's LOUD, not because i'm too dumb to understand the concept of sitting in a waiting room -_-
Tell them that you oversit - see what their reaction is
@@vk2ig what's oversit??
@@vk2igtf is over sit
@@marissasue319 Are you trolling or do you really not comprehend?
Phenomenal actress!😂😂😂😂😂😂😂😂😂
😂😂😂💀
I have to laugh, or I’ll cry. This hit home way too hard.
I’ve been a receptionist for many years when I was in my twenties,I was never like this lady lol. I’ve sat next to many,many coworkers like this and always wondered what makes them this way. I concluded it’s kinda like a power thing for them. Like they realize they have control over people,most who are pretty sick which makes them feel important, it’s most likely the highest position they’ve reached in life and they took it straight to their heads. I don’t care if you’re the President of the country,be kind and humble, it’s not hard.
❤
It's 100% a power dynamic thing. They know there's no haggling, no going somewhere else to get it done cheaper (probably cause you'll have to wait months for a new appointment anyway), nothing to be done about the long wait time, and it's a problem that you need solved right then and there. So subconsciously, they realize the patient is completely at their mercy.
I’ve seen this too
Far too many times , it is definitely a power trip , they were probably the high school bullies
Idk ive worked in urgent care at multiple locations and the receptionists were always really nice
@@JoeJoe-ju3zi how lucky joe
It’s when you walk up to the receptionist and they don’t even look at you or acknowledge you at all so you just stand awkwardly at the counter until they decide you are worthy of their attention.
I have this occur at my mental health clinic. So I sit down and just call them to tell them I'm there...then to reschedule I do it through email. I actually never approach the counter anymore.
This is so true I feel like they want to see you squirm
@@Recklooseranch But it's an MH clinic, there are lots of ways to get creative and have fun with this scenario and get away with it. I don't go there anymore, but I used to get about 3 inches from the glass and do a frozen, manic, jack nicholson smile that everybody in the waiting room would laugh at.
I always ask people like this if the real receptionist is on vacation, I doesn’t help but I feel better.
I literally felt like I had a flash back .. never knew these moments could be almost traumatizing 😂
I’m a tech for an ophthalmologist, and receptionists can be super hit or miss. They’re either great and love to help patients however they can, or they’re just there to punch in and out while doing as little work as possible. A bad receptionist can kill a good practice faster than a bad doctor can.
True. I have never gone back to some places because of the receptionists. Rude as heck as if they never get ill. 😅
Mostly miss.
TRUE. I love love love my neurologist. But for about 6 months he had this terrible receptionist and I told him at one of my appts "you either fire your receptionist, or I find another neuro."
Thr receptionist wasn't there at my next appointment.
@@syenite I love to hear this so much! 👏 🎉 success
Literally just today made a whole appointment for my daughter and based off the receptionists attitude on the phone, immediately scheduled at another place. I’m also in the medical world and it is so true that professional front office staff are vital to a business.
The half whisper, the yelling that you have no insurance and the way she’s physically annoyed that you have no insurance. So accurate
😂😂😂 Omg! The do you understand?! And the long amounts of typing. The #sigh as she typed. I’m crying. 😂😂😂
Not to mention loudly proclaiming that you’re here to have a mole looked at so that everyone in the waiting room can hear, ignoring any consideration for privacy really hit the nail on the head.
Why would anyone care if they had insurance or not. I know I wouldn’t act that way. None of my business. Publicly embarrassing someone accomplishes nothing unless you have a superiority complex.
Omg you are 100% spot on here girl! I like how they announce zero coverage to the entire building like you have a disease. 😂😂😂😂😂
Mine also called me on the sly to say that if I had bedbugs to not come in for my appt. Because I was self-pay?!?
@@NN57143 oh stop 🤣
the way she holds her mouth in that pose even when eating the mandarin slice is so cursed. masterful work as always
thank u for this, i was wondering what she was eating 😭😭😭
I thought it was a massive peanut 💀
It's some kind of puffed...corn snack? I don't know. I just don't know, guys.😢
@@kage99 same! Only on this like sixth viewing I finally figured it out 😂
I work as a hotel receptionist and I feel called out for constantly being caught while eating. We don't get a lunch break! And yes the suppressed irritability is real on a whole level.
I'm willing to bet the repressed irritability is a consequence of not getting a decent lunch break lol
That’s crazy, do you work in the US or Europe?
@@natureloversadventures7335 not necessarily. Where I live adults are not legally obligated to a break of any kind. Most of the companies I’ve worked with have their own policies on breaks though.
@@natureloversadventures7335The US.
Do clients treat you in a way that makes you irritable or are you irritable by nature?
I can’t stop watching this video 🤣🤣
Receptionist snack game is always on point
I instinctively looked around nervously when she raised her voice while giving private sensitive information. I’m home alone.
Not her borderline yelling the patient’s business 😭
Most places now will then ask for payment prior to even seeing the doctor.
If you dont have insurance, always say "private pay." They'll treat you better.
weirdly this is one of caitlins most painful videos for me. I recently had a medical emergency where ive needed to have a couple appointments with a bunch of different places, and the constant anxiety and frustration with these gross, incompetent receptionists who were the most judgemental, self absorbed people ever got to me. everyone talks abt high school mean girls who decide to become nurses, but man, medical receptionists aren't too far behind those girls.
I know exactly what you mean. I'm with you against these useless and borderline sadistic humans.
Last time I went for an eye check, not only the receptionist but even the doctor was so rude. Infact i haven't encountered many nice docs. I think medical workers are mostly stuck up people. Idk why. The rare kind ones do seem like angels tho.
Tbh most of the mean girls i went to high school with are receptionists now lmfaooo
"For by grace you have been saved through faith. And this is not your own doing; it is the gift of God, not a result of works, so that no one may boast." Ephesians 2:8-9 "for, 'Everyone who calls on the name of the Lord will be saved.'" Romans 10:13
@@transformers_quotes5738 Lordy Lordy! Janet just turned forty! Romans 69
This is SO accurate, especially repeating back personal info loud as hell... I'm convinced receptionists go out of their way to do that 😅
I honestly think it's just a side effect of working with the public. They switch to a louder voice to explain things (e.g. a script) so they can be beard more clearly. You do have to explain things a certain way to people, otherwise they tend to throw fit.
But, this could just be them being a dick. Idk.
@@hithere5039 I'm sure many of them automatically raise their voice out of habit of talking to elderly people without their hearing aid in.
This reminds me of my pharmacy where they call out your name and the medicine that was prescribed for you.
@@cathieludemann5879 yikes 😬
@@cathieludemann5879 Oh wow. I worked at a pharmacy and the first thing I learned on my first day was to NOT do that.
The receptionist at my Dr's office doesn't even say hi, she just opens her privacy window and holds her hand out for my health card and does her typy type.
The way she does her little smile after condescending the patient is priceless.
Only missing the "the doctor is running a LITTLE behind today" that means an extra hour of waiting
And the receptionist on her phone while you're just waiting for them to look up.
I worked as a receptionist and the literal WORST was cheerfully telling people their balance when you know good and well the care didn’t match up to the charges. “Would you like to pay part or all of that exorbitant bill from your last appointment where we had the audacity to reschedule you because you were 5 minutes late for follow up on your ✨sniffles✨ but this time you checked in 5 minutes early, but had to wait for 30 minutes before going back to the room then waited for another 30 minutes for the doc to come in and say “Hi how’s it going? Nose dried up yet? Okay great see you in 6 months.” 💀💀
Oh my....
I always wondered if the receptionist had an opinion on this stuff.
Thanks. It's nice to know not everyone is brainwashed.
@@zannejae196 Of course we do, we hate it. The doctor is the one who makes the stupid rules. We have absolutely zero say in office policy.
Oh I’m sure **that’s** never happened. 😉🤣🤣
This is why I don't go unless I'm very concerned and let them figure out their own payment.
Fuking joke!
Then everybody knows you're not covered by insurance 😢😂
I love how not having insurance makes you exempt from privacy laws 🤣🤣🤣🤣🤣🤣🤣
This is the most non-relaxing ASMR video I've ever watched.
I am Australian, and i'd also agree they're very nice and helpful. Thank you medicare?
OMFG JWKFLNAKFNASLFNASFNASMFNSMFNS
Fucked in the head by liking only demeaning mean asmr 😭 i watched this 3times
😂
I was thinking the same thing haha
though, despite everything else, typing sounds will always make me 😪
I love how she gets louder when she says "you'll have to pay out of pocket"😂
Gosh, this is so realistic. It's like we are being held hostage by passive-aggressiveness as soon as we step into the realm of the clinic.
@@tdeo2141I agree
So accurate! It’s like, we all know what self pay means. Thanks though. 🙄💀
Then you have more people on your side when the patient comes back and says: “I didn’t know I had to PAY!!!” 🤦♀️
The way they yell out the embarrassing stuff to shame you so you remember you're at their mercy and lucky you even have an appointment 😂
She raised her voice talking about her insurance business noooo 😭
We had a receptionist like this. She was full of drama and ended up taking medical leave for a month due to her Facebook being hacked. She’s no longer employed with us. 😂
LMAOOOOOOO
What?! 😭😭
She took medical leave because her Facebook was hacked 🤦🏼♀️
How did she even get approved for medical leave? I guess she would have had to state anxiety or something. Good lord. Try going to work everyday with a 50% chance of getting a migraine.
That second sentence gave me whiplash
DUE TO HER WHAT 😭😭 !!?
I once went to urgent care to get treated for gonorrhea. The receptionist asked me what I was there for and I said “a gonorrhea shot” very quietly, but I leaned in, and I know she heard me. But she proceeded to announce it to the already packed waiting room and then proceeded to ask me very loudly if I needed to be tested for any other STDs that day. I was so humiliated. I had just found out my boyfriend of 2 years cheated and gave me gonorrhea. I already wanted to die. I say down at the only open seat, the one directly facing the receptionist and sobbed. It was cruel.
I'm so sorry that happened to you 😢 what an asshole 🤬
Leave a bad review to places like that. Receptionists like that need to be fired, and the only way they’ll be fired is if you impact the income of the doctors office by leaving a review
That's awful!!!
Fuck that, i would have turned my back and left in that instance.
They are notorious for violating HIPAA laws by doing this. I have several chronic illnesses and I see my specialists regularly every month so they can evaluate the progress of the diseases. Every single time I go in they ask "why are you here today?" And I'll explain that i have lupus/RA/APS and I'm here to see the DR for evaluation. They always say something stupid like "Well, everyone that comes here has lupus, what is the reason for your visit?" They say it very loudly, enough so their coworkers can hear her "roast" me, just to embarrass me. I hate talking to medical receptionists because they treat sick people like subhumans and they are always so incredibly rude. Without us sick people you would not have a job..i just hate it.
This is also giving me school receptionist vibes.
Amazing!!! I hope you are discovered and offered acting work!!! This is so spot-on!! I am forwarding to so many people!!😂😂😂😂😂😂😂😂😂😂
Went to get a blood draw in Oregon. Place was empty and the receptionist was talking to some guy in the back.
I walked up and she looked at me and said “you need to wait in line on those circles” (she literally had me stand on a circle, so she could finish her conversation and then call me up)
Once she checked me in, I asked where I should sit (there were multiple seating areas for different appointment needs (one area was for xrays, etc): she ignored me. I asked multiple time and she just acted as though I didn’t exist so I just sat wherever.
Some people are loathsome creatures.
Maybe she wasnt chatting necessarily, but speaking about something work related? Unfortunately with customer facing jobs, you can develop certain pet peeves, usually rooted in some prior valid frustration that likely has little to do with you at all. Especially with how she ignored you.
Im inclined to believe that receptionists like these dont act like assholes because of day-to-day frustrations, but more so because belittling sick patients is the only power they have and it went straight to their heads.
Did they call you in, or couldn’t find you because you were sitting in the wrong area 😂
I woukd have left on mere principle, not without first explaning what a detestable c**t she is.
Name the office! I also live in Oregon and would want to avoid this person. I guess I’ve been lucky and only encountered awful people like this a few times in my 65 years.
Sitting in the waiting room I saw a mom take her two pre-teens in and they only asked the girl to weigh in. I mentioned it to my beloved (15 years she took care of us) doctor that this is how we start teaching girls their weight matters more than anything and that I hoped they’d make a change. She was open to talking about it. Possibly the brother wasn’t actually there for an appointment and the mom didn’t trust him to behave by himself or he was uncomfortable (I hadn’t considered this when I brought it up).
If we see or experiences someone acting like an ass in an office I don’t think it hurts to bring it up to the higher ups. They could be losing business because of this person and have no idea why.
I had the same in UK. Rude old cow, when I was in for a worrying internal exam. I literally walked through the full waiting area with my arse showing because they literally explained nothing of the situation to me. That is the beauty of having no sense of shame in life. I got the old bag's attention then.
1:15 The fact that they never fail to ANNOUNCE OUT LOUD what your health problem is that you're coming in for should be sueable for breaking HIPAA
My parents had to get an STI screening to be eligible to adopt, and the receptionist announced to the *entire* waiting room that “The Doctor will see you for your ___ testing now”
Hate to break it to you, but that’s not a HIPAA violation. Ride and immoral, sure but not technically illegal.
I love this personality. It’s so perfect. Good job!
Don't know what in the crazy hell brought me here.. I'm luvin it!
Omg the passive aggressive voice and the chewing are so on point I can’t 😩
You forgot the part where you first stand in front of the desk for 30 seconds while they ignore you and type on their computer, and also the part where they answer a phone call in the middle of your conversation! Lmao
I think they have to answer the phone. Main job of the receptionist. She could say excuse me though.
@@bibliolov when I worked at 4 star hotels, we were taught to always acknowledge the person in front of you within ten seconds, even if you were currently on the phone. When I get great customer service, I applaud it. When I do not, I have an issue with it.
Truth
@@captainofmysoul6162 hotels are very different then Doctors offices....
Doctors offices are awful typically
i don't mind the phone call, it's more that if i'm at a doctor's office for the first time and i don't really know where to go and what to do, it'd be nice not to stand there like an idiot for three minutes before the receptionist finally decides to take a second out of their day and tell you that you actually need go over to the other desk and have their colleague check you in 😭
raising the voice at ‘you’re not covered by insurance right now’ so that other people can hear and guilt tripping the patient is so on point
Good Lord, she nailed it!
I have a legitament fear of receptionists
The way the life left her eyes when she said "no insurance" was amazing
The "sorry" already had me reeling 😂
The very subtle happiness when she realized we have no insurance
she shape shifted her face for this one specific role. Literally how. It’s like she’s using a whole different set of muscle groups to play a receptionist
I thought the exact same thing. It's like she narrowed her face to play a sharp, condescending character. Fit very well.
She probably opened her jaw slightly and sucked her cheeks in a little
Some receptionists can be super nice and friendly, usually if they're new and young-ish, but others can be passive-aggressive for literally no reason.
It's because they don't have (proper) s3x.
There is a reason, some people are a pain in the ass and we get fed up with them
Then change jobs.@@nonai7897
Then change jobs.
@@KG-gg5pj Are you addressing me or the op? I don't work as a receptionist anymore and stop saying that as if it was so easy. Plus someone has to do the job anyway
The rapid change in tone and volume! HIPAA violations flying everywhere! Very true to life.
The worst is when they ask you what are you here for and you don't want to say "four hour erecction again" infront of the waiting room crowd.
Nailed it. Her attitude has become more common the last few years and not just doctor's offices.
It’s so affirming to see that other people have this experience with medical receptionists sometimes. It makes me feel less alone ❤
Same!!
Every doctors office needs to have a “Karen” to set these type of people straight.
@@jokerpilled2535They ARE the Karens.