Amazon Vs. Instacart: Which Grocery Store Delivery Is Better? | TODAY

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  • เผยแพร่เมื่อ 11 ธ.ค. 2024

ความคิดเห็น • 73

  • @soroushchabavi4230
    @soroushchabavi4230 5 ปีที่แล้ว +44

    its all depends on the driver , not the company

    • @Asstazztic
      @Asstazztic 5 ปีที่แล้ว +10

      Yes, thank you, I hate how they blame crappy apps and customer service on hard working people who usually get the crap end of the stick!

  • @Evilmax-guy
    @Evilmax-guy 6 ปีที่แล้ว +34

    Amazon is only Whole foods Instacart is most of your local stores like Safeway, QFC, Costco and more.

    • @beingmboi23
      @beingmboi23 4 ปีที่แล้ว +1

      KingUfa206
      No, they delivery while food items and items you would get from a Walmart/safeway/target

  • @dianel1765
    @dianel1765 6 ปีที่แล้ว +19

    Have used both and Instacart won my business! Deliveries are quicker, can place my order right before I leave office and typically delivered by time I get home. Notify of substitutes so I can approve before purchase made. Instacart is with my local grocers so supporting neighborhood businesses. Service charge is very small and worth the convenience. BTW, have been a few times Amazon didn't use the insulated bags or cold packs.

  • @dogbonetv4821
    @dogbonetv4821 4 ปีที่แล้ว +5

    first time i used instacart when the store didnt have something i wanted they called to let me know and asked if i wanted a replacement before delivery. used instacart a few weeks ago, they forgot about 5 -6 things, never contacted me before delivery to let me know, but did not charge me for them. so it depends on how responsible your delivery person is.

  • @ELBarbarro
    @ELBarbarro 4 ปีที่แล้ว +8

    Now instacart upcharges on all products so you pay more than if you’d bought them at grocery store directly

    • @EP1CNELSON
      @EP1CNELSON 4 ปีที่แล้ว

      you're paying for a service though if you don't want that service charge then go get them yourself

  • @marcwar3
    @marcwar3 5 ปีที่แล้ว +6

    I've always used Instacart. Thinking about starting to use Amazon Fresh for my business. I shop ALOT at Costco and noticed when I Instacart things from there, every item is marked up $1-$2 per item. So even though they give me free delivery, they're still charging more for the items. By the time I'm done ordering, I've spent an additional $20-$25 on the markups! Just checked Amazon and a bit disappointed that they don't offer Fresh as a part of their Prime Membership. That's not cool. I'll probably continue using Instacart since I'm used to it.

    • @beingmboi23
      @beingmboi23 5 ปีที่แล้ว +3

      marcwar3
      Amazon is making Amazon Fresh into Amazon Prime Now:
      primenow.amazon.com

    • @ELBarbarro
      @ELBarbarro 4 ปีที่แล้ว +1

      Nah I used instacart once and the upcharges were crazy!! Nah I’ll stick to amazon fresh which often times is cheaper than the store

  • @JOHNc14v15
    @JOHNc14v15 6 ปีที่แล้ว +8

    My first grocery order on Amazon was not correct and something was also missing But they refund the money. It's easy to make a mistake and i believe that they are working very hard.
    They are really good in solving any issues we might have. :)

    • @LivingFree207
      @LivingFree207 4 ปีที่แล้ว

      That's the thing about Amazon in general. They have always made things right for me with anything they are selling over the years. I love Amazon Fresh too. This type of shopping is so helpful to us with chronic illnesses....even without a pandemic. I already had a lot delivered to my home from Sam's Club and Amazon. The groceries I did need in past that were fresh at Sam's...I'd still order online and drive through to pick it up. My son would put it in the trunk for me or even one of the workers will do it since I can't lift. I see my grocery store has a curbside pick up type of thing too. So that's good to know.

  • @eazzii_m5408
    @eazzii_m5408 5 ปีที่แล้ว +8

    This was cool. I have a question though if someone would help me out. Both services require a yearly subscription. Is Amazon's subscription included in Amazon Prime? If it is included, Amazon wins and there's no question about it. You already get Prime 2-day shipping and Prime Video included in Amazon Prime. If the Whole Foods delivery service is included as well, we have a clear winner.

    • @amansiddiqi1
      @amansiddiqi1 4 ปีที่แล้ว +1

      As of now, Amazon Fresh is free to Prime subscribers. It wasn't in the past.

  • @deborahneuharth6234
    @deborahneuharth6234 4 ปีที่แล้ว +2

    I live in the middle of the country and we don’t get to have this option ! It would be so nice if you’re sick or working so much and don’t want to take the time to go shopping. Or what if you’re just old and it’s so hard to go grocery shopping by yourself ! Love it !

  • @marygallagher7062
    @marygallagher7062 6 ปีที่แล้ว +13

    At this time, the 10% service fee from InstaCart is OPTIONAL. Click on the green Edit button and waive the fee.

    • @jacob-cs5fx
      @jacob-cs5fx 5 ปีที่แล้ว +1

      its literally so the ceo of instacart can get fitter you pig punkaaaa

    • @SwerveNation
      @SwerveNation 4 ปีที่แล้ว +1

      @@jacob-cs5fx tf is a pig punkaaa lmfao u clown

  • @GloriaW888
    @GloriaW888 4 ปีที่แล้ว

    I have ordered Fry's Food / Instacart online delivery approximately 3 to 4 times in Phoenix, Arizona for my elderly mother. I would order online more often but the website and mobile app is not user friendly. It shows an item but not the full description or price unless you click on the item. But if I click on the item and try to go back to where I left off it will take me all the way to the top of the list and I have to scroll back down to find where I left off. The coupons should be listed right next to each item and give you an option to click on it. Going through all the coupons is so times consuming; searching for items I need is alreasy too consuming! My phone is slow and sometimes freezes up. Also, last time I ordered items for delivery some items automatically were listed under pickup. I didn't realize it and when I purchased my items for delivery. I noticed I didn't get 2 of my items. When I went back online to check as to why, I noticed they were listed under pickup. Why would Frys Food make ordering online more stressful?! Furthermore when my groceries were delivered from Instacart, I received a soggy tomato and avocado and a visibly rotten white onion, and my mini bell peppers that are suppose to be yellow, red and orange were actually green and grey. I would love to help make their online ordering more user friendly. I don't think I will be ordering online from Frys Foods or Instacart if this doesn't get corrected. I am a full time caregiver for my elderly mother who cannot medically leave the house or be left alone. Therefore I cannot leave the house either. I don't have all the groceries I need to make dinner tonight. Hence, I paid $10.00 delivery free and $4.00 tip; I cannot get a discount on either. My $5.00 refund for the rotten food will take 7 business days. I pretty much paid Frys Food and Instacart $14.00 to make my day more stressful.

  • @clbdyc
    @clbdyc 6 ปีที่แล้ว +5

    Amazon flex drivers are delivering your whole foods groceries. They are contract employees. Like uber and lyft drivers. And just like some people drive for both Uber and lyft some do both instacart and flex.

  • @tedperry6466
    @tedperry6466 4 ปีที่แล้ว +1

    missing items don't bother me too much. Instacart always credits your acct. And I usually place 3 orders a week from 3 different grocery stores, so I'll just get it another day. If it's something that I needed really bad. They'll send another shopper for just that 1 missing item at no cost to me

  • @LivingFree207
    @LivingFree207 4 ปีที่แล้ว

    I also had a great experience with Amazon Fresh. Free shipping over $35. I got my cold stuff in the same Wholefoods insulated silver bag. I noticed many Wholefood items are also on Amazon Fresh and visa versa. I don't see a tip spot for Amazon Fresh so not sure if they just use Amazon delivery drivers? It was delivered in same way as instacart or Wholefoods except I have not seen insulated bags with my instacart orders yet...but I'm new to this...so we shall see :)

  • @christopherkilian9763
    @christopherkilian9763 2 ปีที่แล้ว

    Shopper/delivery person needs to communicate with Insta cart customer!!

  • @nowzthetime
    @nowzthetime 3 ปีที่แล้ว

    Another big difference is I shop the order and deliver it with instacart

  • @samo4real977
    @samo4real977 4 ปีที่แล้ว

    I entered the Whole Food Market / Foggy Bottom, Washington, DC with the intent of purchasing bath soap. I was carrying a reusable grocery bag containing two items I had just purchased from CVS.
    Without touching Whole Foods merchandise, I visually determined that this location was sold out of the brand of soap that I wanted therefore I proceeded to the exit.
    Before reaching the exit, I was stopped by Troy a Whole Foods Associate who informed me that I could not put Whole Foods merchandise into my bag without first paying for it. Further, he stated that there’s a sign had been posted near the entrance.
    I also noticed that the store security officer had moved from the entrance and positioned himself at the top of the stairway used to exit from the lower level of the store.
    I am concerned as to why Troy needed to remind me of a store policy that I had not remotely violated as I had not so much as touched Whole Foods merchandise and why a security officer was placed on “stand-by”.
    Is Whole Foods / Foggy Bottom profiling, everyone, with a reusable bag as a thief. Or, do I fit a particular profile? On 11/19/2020, I reached out to Greg, Assistant Store Manager as well as the Whole Foods Customer Complaints (via phone) and asked for follow up on the following questions:
    1. What prompted Troy to think that I had or was about to put Whole Foods' merchandise into my bag?
    2. Did a manager or security officer task Troy with instructing me to use a shopping cart rather than my reusable bag, if so who and why?
    3. Prior to 11/18/2020, was it Whole Foods’ policy to task their Associates with approaching every customer and remind them to use a shopping cart rather than their reusable bag? If not, what criteria were used to determine that I needed to be reminded of the aforementioned policy?

  • @Souloy64
    @Souloy64 6 ปีที่แล้ว +9

    As an Instacart shopper I'll give you some responses to these things. As Adam said, Instacart does not let you checkout unless all of the items have been scanned. This means the avocados were either refunded or replaced with another item. As a shopper you have a delivery time you need to meet, but all shoppers shop at a different speed. My average is around 40-50 seconds per item in-and-out of the store. The Service fee is currently at 5% mandatory with a tip of 5% added automatically but can be changed. The service fee helps to pay for the delivery fee for the driver which ranges from $3-ish dollars up to $8 depending on the zone and day. Please always tip. You are using a premium service and it deserves a tip, even if it is only the low 5% tip. When you factor in the price of transportation associated with working, you will often make less than minimum wage without a tip, especially on slow days. If you have any questions you can ask.

    • @PlumbPitiful
      @PlumbPitiful 6 ปีที่แล้ว +2

      Alex Schaffer .. The tip confuses me a bit. I notice that a tip is included in the overall price on the receipt but i hear the drivers also expect a cash tip on arrival. So I'm supposed to tip twice? Don't misunderstand... I do appreciate the hard work the Shoppers do and the price of gas and all. But after the service fee plus the $9.99-$12.99 delivery fee (based on the time window), well... let's just say my name isn't Rockefeller!

    • @Souloy64
      @Souloy64 6 ปีที่แล้ว +1

      Really Tired 64 I don't think drivers expect a cash tip and a tip on the app just one or the other. At least that's true for me. From my experience though, many customers think that the "service fee" is for the shopper but that goes directly to instacart. The only pay that goes directly to the shopper is the tip. Most people would be happy with a $4-5 tip which fits into the 5% of most orders (around $100).

    • @swtnlw80
      @swtnlw80 6 ปีที่แล้ว

      This company sucks

    • @clbdyc
      @clbdyc 6 ปีที่แล้ว

      The whole foods employees are doing the shopping. The instacart and Amazon drivers are just scanning the bags and delivering.

    • @paulyoda4576
      @paulyoda4576 6 ปีที่แล้ว +3

      Wrong Instacart are Full Service Shopping

  • @talulallc8766
    @talulallc8766 5 ปีที่แล้ว +2

    Amazon probably paid them

  • @lizzyg0816
    @lizzyg0816 9 หลายเดือนก่อน

    Instacart delivers from more stores than Whole Foods

  • @iammeg7761
    @iammeg7761 4 ปีที่แล้ว

    lol instacart always refunds you immediately so no you didn't pay for something you didn't get....

  • @samo4real977
    @samo4real977 4 ปีที่แล้ว

    WHOLE FOODS PROFILES - CHAPTER II
    THE RESPONSE: A Whole Foods Rep reached out with the generic “I am sorry that you had a bad experience at the Foggy Bottom location.”.
    However, she seemed vague and confused as to why CRIMINAL PROFILING IS NOT OK.
    When asked about the Security Office being called on me, she fibbed and insinuated that security was making his rounds and just happened to be standing at the top of the EXIT ONLY stairs.
    The security guard is stationed at the front entrance of the store adjacent to the stairs leading DOWN to the lower level. If he truly was making his rounds (due to the layout of the store) it would have made better sense for him to:
    1. Take the stairs to the lower level
    2. Walk the lower level
    3. Take the stairs to the upper level
    4. Walk the upper level
    5. Return to his position
    So, the Whole Foods Rep either: neglected to view the security footage and (to protect Whole Foods) assumed that Security was making his rounds or viewed the security footage and lied to protect Whole Foods.
    I find this attempt to placate to be amateurish and insulting.
    WHOLE FOODS - DO BETTER

  • @JUNGLESTRIKEOFDOOM
    @JUNGLESTRIKEOFDOOM 11 หลายเดือนก่อน

    If you order Amazon or instacart groceries, make sure to only get items sealed in packaging. AMAZON / INSTACART EMPLOYEES WILL SPIT ON, OR PUT THEIR GENITALS ON YOUR FOOD. 😬

  • @silvrsurfer
    @silvrsurfer 4 ปีที่แล้ว

    You guys forgot to tell us if instacart refunded for the missing avocados, it's very important for us to know

  • @pmm7584
    @pmm7584 5 ปีที่แล้ว

    Thats why instacart start paying less , because amazon is a strong competitor

  • @jamesh2506
    @jamesh2506 4 ปีที่แล้ว

    Didn't see you tip your delivery driver

  • @fazlurahmanrahman3558
    @fazlurahmanrahman3558 4 ปีที่แล้ว

    Offer only is me

  • @josemarciomarquioreto3946
    @josemarciomarquioreto3946 ปีที่แล้ว

    who is this good for? because for the worker they are paying very little.

  • @rotten2guts
    @rotten2guts 4 ปีที่แล้ว

    This is a stupid report, the speed of a delivery depends on many things, it's not something a company can fully control.... this is Poor journalism

  • @MrStarofTruth
    @MrStarofTruth 5 ปีที่แล้ว

    i will never use insta cart again too many shady people delivering your stuff. like vons.com 100% better than both of those services..

  • @abdulkadiraadan3021
    @abdulkadiraadan3021 5 ปีที่แล้ว

    awesome

  • @deamonkiller2852
    @deamonkiller2852 4 ปีที่แล้ว

    What ever happened to actually going to the grocery store?

    • @deamonkiller2852
      @deamonkiller2852 4 ปีที่แล้ว

      100K nah, it’s people being simply lazy

    • @lauran2488
      @lauran2488 4 ปีที่แล้ว

      Deamon Killer No, it’s because the stupid mask rule. Once that gets lifted, I’ll go back to shopping in store

  • @carolinebray82
    @carolinebray82 6 ปีที่แล้ว +2

    Freezer bag isn't cool, and all these containers, include your your bags are going to get recycled?? And how do you know these 2 delivery services are getting paid at all, or well?? Ask questions, stop ordering online

  • @d.diamond9326
    @d.diamond9326 6 ปีที่แล้ว +1

    InstaCart's 10% Service Fee is no longer optional. After being a customer for over a year, I renewed my membership only to find out that the service fee is now mandatory, although I had not been previously notified of this at the time of my renewal. When I asked InstaCart about this, they avoided the fact that there was no notification for this new charge, and suggested that I simply just not tip the shoppers in order to make up for the service charge. InstaCart shoppers are already typically not people you'd want to let in your front door; they replace cheaper items with the more expensive, or pricier, larger sizes, and they make many mistakes on your order. I don't know if Amazon may not be as quick to deliver, but I'm betting they are a darn site better by way of their service, period. Also: InstaCart does not tell you that if you've renewed your membership, but haven't placed an order within 30 days, you still have time to cancel the service. I'm glad I pestered them until I found all this out, but if you don't ask, InstaCart does not offer any information. Amazon wins.

    • @armida6790
      @armida6790 6 ปีที่แล้ว

      I deliver for Amazon and let me tell you, they are so much neater! And way better service. I also deliver for Instacart and when a customer reports a missing item, well the Shopper get's ding for it! Just recently Instacart again changed their Pay system and the 10% is Mandatory and for us Shoppers, are wage has dropped. So right now, if you order a huge item order, do not expect to get it within an hour! We are declining those large batches as we are getting paid way less! The 5% default Tip is not guaranteed. And there are some great shoppers out there and not so great, which makes me so upset! I enjoy both, but what I enjoy the most is Amazon Prime, even though it's so hard getting a shift. But the difference in pay is huge!! I get paid, rather we Amazon Prime get paid 100% better then Instacart. Go to the Facebook page for Instacart and you will read upon lots of upset customer's and shoppers! So for money wise, for someone like me, It's Amazon! I keep checking for Prime and hopefully I can get one over and over!

  • @streetwearchef5854
    @streetwearchef5854 6 ปีที่แล้ว

    FreshDirect

    • @ismailm970
      @ismailm970 6 ปีที่แล้ว

      streetwear chef its not the same service

  • @johnd8776
    @johnd8776 5 ปีที่แล้ว

    ZW

  • @cheflauracorin
    @cheflauracorin 5 ปีที่แล้ว

    I've had nothing but problems with Instacart the latest being having my account "accidentally" deleted by someone who wasn't me!!! Took me literally months to get that all sorted out and they offered me free delivery on my next order for my trouble. The produce picked by shoppers always is horrible and they often mark your order as delivered (I assume to save face with their employer) before it actually is. They are frequently late and getting problem resolution from customer service is a huge chore. IMO Instacart isn't worth all the headaches.

  • @acajudi100
    @acajudi100 6 ปีที่แล้ว +1

    InstaCart overcharged my debit card, and I had to shut it down, by a big amount. They mark up the groceries from 10% to over 40%. I had a super nasty customer service. The first Time, that they brought hot smelly fish. They can show up early, which can be an inconvenience. I do not recommend them, and if you use them, please have a debit card with a limited amount, and really check your order and bank charges super carefully, or you will deal with Instant Crooks.💩🤑😡👹👺👿💩

  • @swtnlw80
    @swtnlw80 6 ปีที่แล้ว +1

    Instacart is garbage. I've been a shopper for the last 6 months and it's horrible now. Stay away from this company.

    • @ismailm970
      @ismailm970 6 ปีที่แล้ว

      JEFF L im a delivery guy, was, they paid 8$ for each delivery plus tips, now they paying 6-7$ plus tips ,for a batch , which contain 1 to 3 deliveries, so 3 deliveries you made you receive for example 10-15$ :)

    • @ismailm970
      @ismailm970 6 ปีที่แล้ว

      JEFF L before even they paid 9 $ for each delivery, so how I understand the company is suffering now

  • @joecitizen6755
    @joecitizen6755 5 ปีที่แล้ว

    The instacart deliverer looked American.
    The Amazon deliverer looked and sounded like a Honduran migrant.

    • @KillaSin515
      @KillaSin515 5 ปีที่แล้ว +2

      So what is the problem?

    • @calibankzthomas9229
      @calibankzthomas9229 5 ปีที่แล้ว +2

      So basically they was both American then. Because you couldn't work for Amazon without having the proper paperwork nor could deliver either those are mostly contact positions like uber or Lyft for example.