I'm considering switching to ATT from Tmobile after almost a decade after I pay off my devices. I lived in a large city most all my life up until 2 years ago. I moved to rural Northeast Arizona to a farm. Tmobile is on roaming constantly. Even with going to a big town with 5G coverage my phone is slow. My cousin and brother both have ATT they say it works pretty good where I'm located.
While I'm not on AT&T anymore when I was coverage was fine and they had some really solid and helpful customer service. Been a while though so not sure about now.
I'm satisfied with Verizon Wireless. It's screaming fast. I do, however, have AT&T Fiber for home internet service. A funny story about the Fiber installation: as the installer was doing his job, a salesperson showed up trying to get me to switch my wireless to AT&T. Sorry, I am happy with Verizon.
My AT&T Prepaid has the Top 2 speeds of all time since 2011 on Speedtest App: 1.4 Gbps mmWave 5G+ and 700 Mbps C-Band 5G+. I'm not complaining about the speeds when I actually get 5G+, the main problem as I see it is AT&T 5G+ is rare and listed in areas on their map that aren't true.
And I've had the opposite. We were with ATT for years. We had uVerse and that got up to $180/month. We were supposed to be getting free Max, but were getting charged for it by ATT. Asked them to get the bill down to about $100/month for the same bundle by crediting us for the charges for Max and to stop charging a monthly fee for the receivers, etc. They said no, so we dropped uVerse and moved to Hulu Live, which included Disney+ that we were paying for anyway. Saved about $110/month by cutting the cord. Never got the full $700 trade in for my wife's old iPhone when we got her 12 Pro Max. Finally, they told us they could give us back our hold home phone number. It was not re-issued to others and available. I wanted it on a new mobile line. For six months they tried "porting" it even though I was clear that we hadn't had that number for years. (The reason we wanted it back was our bank and other were still trying to call us on that number.) Because it was originally a copper land-line and brought to uVerse (we have Fiber to our home) they couldn't give it back to us even though I provided the documentation I had the number before. I even asked them if they could return it as a "land line" to our residential gateway first and then port it. Yes, then no, then yes. I paid for a mobile line for 6 months but never got a working number. I could dial out and I could get calls from other ATT mobility people on that number. But if someone on a landline, or on TMO or VZN called it, they would get a number not in service. For six months, no one could make it work. So I just ported out everything. The only thing I have with ATT at this point is my Fiber to my home. We went from spending over $500/month with ATT as a household to $85/month. They haven't acted like they really value us as customers. To their credit, they did refund most of the cost for that non-functional mobile line. So I had "free" home internet for a few months. They just haven't been the same in the past 5 years or so. None of the benefits Shari mentioned were compelling. The prior customer experience wasn't compelling. I can buy new, unlocked phones from the Apple store and get that data I need from Mint Mobile for $20-$30/month Basically, the prices of ATT for two years with the "free phone' will buy me a new iPhone 15 Pro and pay 3 years of the 15GB/month of data service I need. The last year would be "free" relative to the "free" phone from ATT and service at 2x to 3x the monthly cost. Plus, it's MY phone, no trade in credits and it's unlocked. There just isn't a compelling case for us and the diminished customer service plays a big role in our decision to walk away from ATT
AT&T is terrible in NYC, we actively have our clients switch away from them. Only benefit to AT&T is they tend to have better coverage in rural areas. Aside from that, their data speeds are painfully slow
AT&T may not be the fastest but I have not seen many places without a AT&T signal, I live in a town of 486 population and they have C-Band on the tower
@@OptimaGamingTeam Yeah that was my exact point lol. AT&T is good in rural areas, but in areas with competition they are ridiculously far behind the curve.
Got 1.3 Gbps on Prepaid mmWave 5G+ at the Boston airport and 700 Mbps C-Band 5G+ in Cambridge MA. I'd hardly say Boston is rural and I would hardly say these speeds are slow either.
@@miketech79 Well yeah I hope the boston airport is good lol, they would have a direct fiber backbone and a local antenna. I can't speak to boston, but the NYC area is laughably bad, simple images fail to send over imessage constantly. We won't support clients mobile needs if they have AT&T, the unreliability creates too many headaches.
@@michaelmm94 I'm just pointing out that AT&T is better in other places than your rural areas than you might think. So it's probably better to stick to AT&T is bad in NYC and leave it at that. That's all I'm saying.
Do you you have experience migrating from att postpaid to att prepaid? The coversge is great in my area I just don't see the point of paying postpaid prices when prepaid is offering priority data nowadays.
Is any performance difference between: ATT Unlimited Premium PL and ATT Unlimited Premium Business plans? I switched just now from Verizon and I think I rushed with my decision
Cricket wireless is the best for multi-line plans. You can get 5 lines for $125 unlimited everything or 5 line for $160 unlimited everything and it comes with max and 15 gbs of hotspot each line.
Yes. the WORST customer services. even though I am a customer. I am talking about calling customer service centers WORST- WORST and WORST. everyone that I I talked to over the phone they don’t want to work there. sounds lazy - not care. But in store they are great.
AT&T Premium plan is great, including Latin America as a perk. However Verizon includes free Roaming to 210 countries on their top tier plan. So it’s not accurate that no other provider offers this perk.
Great video, I have been with AT&T for a long time, however, I am not a fan of the fact that recently they bumped the priority of their plans down one level just so they can sell the new “Turbo” feature for an extra $7 a month, seems like a money grab to me
AT&T sucks. But I don't want to go back to comcast because they suck also. There is no internet provider worth our time and money but if we want internet we need to pick and choose who we will go with. This world has been dependent on bad companies for everything. Its stupid. I hate all of the companies that don't give a crap about their customers. They just care about getting that money and it should stop already. Its 2024 and we are still getting crapped on by these scammer companies.
The majority of customer service reps are foreign and I have no idea what they are saying. It’s very aggravating since I only know on language and that’s plain ole English. They should have options for this. Press 1 for American with Great English
Was with them for seven years.. customer support sucks !! They even curse at there employees over the phone!! If you change anything in your plan they hike your bill ridiculously if you call them out they say pay it off this month and we will credit you next month... they never do!! Only good thing i can say is their insurance is affordable and reliable... as far as anything thing else they are a horrible company and I'm proud to say i switched to t-mobile and will never look back!!
@claricebrown1357 no it was a breeze and i have no regrets going on 2 years i have 4 phone lines 2 watch lines and 2 home internet on my account and pay less than 2 phones and watches on att
Do anybody want to accept Jesus Christ as your savior he want to give you love and happiness and Joy and calmness and salvation and eternal life if you confess your sins
Where do you live at? I’m out here in Arizona and would have to agree - not sure if it’s a frequency thing - it was the same way and back then I left for Verizon - recently came back to T-Mobile cause Verizon kept raising their price on the legacy get more plans - we the people of Utah and out here in Arizona already are having network issues - the good thing about the go5g plus military plan is your not contract obligated now I’m exploring att military plans - I think there is cell tower right out side my home I was looking at the different bands supplied from that tower also the fiber build out happening in my area of Gilbert, AZ - you don’t really here about the military att plans a bunch I think there a good deal especially if your looking to keep things like Hulu and Netflix and Apple Music having to switch from a cellular provider discount to out of pocket
![BOWKYLION - วิงวอน (ex-change) [Official MV]](http://i.ytimg.com/vi/cLdnZWDaO-w/mqdefault.jpg)
I'm considering switching to ATT from Tmobile after almost a decade after I pay off my devices. I lived in a large city most all my life up until 2 years ago. I moved to rural Northeast Arizona to a farm. Tmobile is on roaming constantly. Even with going to a big town with 5G coverage my phone is slow. My cousin and brother both have ATT they say it works pretty good where I'm located.
At&t also offers the largest military discount
While I'm not on AT&T anymore when I was coverage was fine and they had some really solid and helpful customer service. Been a while though so not sure about now.
I'm satisfied with Verizon Wireless. It's screaming fast. I do, however, have AT&T Fiber for home internet service.
A funny story about the Fiber installation: as the installer was doing his job, a salesperson showed up trying to get me to switch my wireless to AT&T. Sorry, I am happy with Verizon.
I Love the speed of T-mobile except for the 3 dead spots where my Android Auto drops out and I have to restart the connection.
In my rural area AT&T is king better than any other
My AT&T Prepaid has the Top 2 speeds of all time since 2011 on Speedtest App: 1.4 Gbps mmWave 5G+ and 700 Mbps C-Band 5G+. I'm not complaining about the speeds when I actually get 5G+, the main problem as I see it is AT&T 5G+ is rare and listed in areas on their map that aren't true.
I’ve actually had pretty good experiences with customer service. I know it’s anecdotal but just might take on it.
I have too!! AT&T Customer Service has always been great for me. Definitely not just your experience.
Same, they were always good and helpful to me.
And I've had the opposite.
We were with ATT for years. We had uVerse and that got up to $180/month. We were supposed to be getting free Max, but were getting charged for it by ATT. Asked them to get the bill down to about $100/month for the same bundle by crediting us for the charges for Max and to stop charging a monthly fee for the receivers, etc. They said no, so we dropped uVerse and moved to Hulu Live, which included Disney+ that we were paying for anyway. Saved about $110/month by cutting the cord.
Never got the full $700 trade in for my wife's old iPhone when we got her 12 Pro Max.
Finally, they told us they could give us back our hold home phone number. It was not re-issued to others and available. I wanted it on a new mobile line. For six months they tried "porting" it even though I was clear that we hadn't had that number for years. (The reason we wanted it back was our bank and other were still trying to call us on that number.)
Because it was originally a copper land-line and brought to uVerse (we have Fiber to our home) they couldn't give it back to us even though I provided the documentation I had the number before.
I even asked them if they could return it as a "land line" to our residential gateway first and then port it. Yes, then no, then yes.
I paid for a mobile line for 6 months but never got a working number. I could dial out and I could get calls from other ATT mobility people on that number. But if someone on a landline, or on TMO or VZN called it, they would get a number not in service.
For six months, no one could make it work.
So I just ported out everything. The only thing I have with ATT at this point is my Fiber to my home.
We went from spending over $500/month with ATT as a household to $85/month.
They haven't acted like they really value us as customers.
To their credit, they did refund most of the cost for that non-functional mobile line. So I had "free" home internet for a few months.
They just haven't been the same in the past 5 years or so.
None of the benefits Shari mentioned were compelling. The prior customer experience wasn't compelling.
I can buy new, unlocked phones from the Apple store and get that data I need from Mint Mobile for $20-$30/month
Basically, the prices of ATT for two years with the "free phone' will buy me a new iPhone 15 Pro and pay 3 years of the 15GB/month of data service I need. The last year would be "free" relative to the "free" phone from ATT and service at 2x to 3x the monthly cost.
Plus, it's MY phone, no trade in credits and it's unlocked.
There just isn't a compelling case for us and the diminished customer service plays a big role in our decision to walk away from ATT
I pull 1.1 Gbps in my area on AT&T 5G+
AT&T is terrible in NYC, we actively have our clients switch away from them. Only benefit to AT&T is they tend to have better coverage in rural areas. Aside from that, their data speeds are painfully slow
AT&T may not be the fastest but I have not seen many places without a AT&T signal, I live in a town of 486 population and they have C-Band on the tower
@@OptimaGamingTeam Yeah that was my exact point lol. AT&T is good in rural areas, but in areas with competition they are ridiculously far behind the curve.
Got 1.3 Gbps on Prepaid mmWave 5G+ at the Boston airport and 700 Mbps C-Band 5G+ in Cambridge MA. I'd hardly say Boston is rural and I would hardly say these speeds are slow either.
@@miketech79 Well yeah I hope the boston airport is good lol, they would have a direct fiber backbone and a local antenna.
I can't speak to boston, but the NYC area is laughably bad, simple images fail to send over imessage constantly. We won't support clients mobile needs if they have AT&T, the unreliability creates too many headaches.
@@michaelmm94 I'm just pointing out that AT&T is better in other places than your rural areas than you might think. So it's probably better to stick to AT&T is bad in NYC and leave it at that. That's all I'm saying.
That unlimited calling traveling in DR sold me lol
yep, for some people it's the PERFECT plan. glad you enjoy it!
But I will eventually return to spectrum lol is cheaper, im.jist just gonna try it
Do you you have experience migrating from att postpaid to att prepaid? The coversge is great in my area I just don't see the point of paying postpaid prices when prepaid is offering priority data nowadays.
Is any performance difference between: ATT Unlimited Premium PL and ATT Unlimited Premium Business plans? I switched just now from Verizon and I think I rushed with my decision
Wish they would have more perks. That one thing i think Tmobile does well.
Not good. Cuts internet anytime. You pay for 18 mbps, but only get 10 mbps. Not good for gaming.
I just want to pay less then 340$ for 5 lines Verizon is not cutting it anymore
Are you military or non military?
What are the best options for multi-line prepaid for people visiting the USA like my family and I will be early 2025??
Cricket wireless is the best for multi-line plans. You can get 5 lines for $125 unlimited everything or 5 line for $160 unlimited everything and it comes with max and 15 gbs of hotspot each line.
Yes. the WORST customer services. even though I am a customer. I am talking about calling customer service centers WORST- WORST and WORST. everyone that I I talked to over the phone they don’t want to work there. sounds lazy - not care. But in store they are great.
AT&T Premium plan is great, including Latin America as a perk. However Verizon includes free Roaming to 210 countries on their top tier plan. So it’s not accurate that no other provider offers this perk.
Great video, I have been with AT&T for a long time, however, I am not a fan of the fact that recently they bumped the priority of their plans down one level just so they can sell the new “Turbo” feature for an extra $7 a month, seems like a money grab to me
So who so you recommend?
Do one for verizon and tmobile 3 pros and 3 cons
And currently haveing an outage in several areas
Still on the plan offering Max for free. It’s a decent plan. What I don’t like is ATT leaking all my info to the dark web 😂
The one thing I have against at&t is when they started complaining and whining to the fcc, that T-Mobil has too much spectrum! WAAAA!!😢😢😢😢😢😂😂
AT&T internet is slow
AT&T sucks. But I don't want to go back to comcast because they suck also. There is no internet provider worth our time and money but if we want internet we need to pick and choose who we will go with. This world has been dependent on bad companies for everything. Its stupid. I hate all of the companies that don't give a crap about their customers. They just care about getting that money and it should stop already. Its 2024 and we are still getting crapped on by these scammer companies.
Verizon offers a 100 gb hotspot for sixty five dollars
The majority of customer service reps are foreign and I have no idea what they are saying. It’s very aggravating since I only know on language and that’s plain ole English. They should have options for this. Press 1 for American with Great English
t mobile has a 55+ plan
Was with them for seven years.. customer support sucks !! They even curse at there employees over the phone!! If you change anything in your plan they hike your bill ridiculously if you call them out they say pay it off this month and we will credit you next month... they never do!! Only good thing i can say is their insurance is affordable and reliable... as far as anything thing else they are a horrible company and I'm proud to say i switched to t-mobile and will never look back!!
Did you have a hard time switching from them. I haven’t been with them a whole month and I’m ready to go asap
@claricebrown1357 no it was a breeze and i have no regrets going on 2 years i have 4 phone lines 2 watch lines and 2 home internet on my account and pay less than 2 phones and watches on att
T-Mobile gets hacked every year ; their security sucks 💩. Verizon is the goat
Do anybody want to accept Jesus Christ as your savior he want to give you love and happiness and Joy and calmness and salvation and eternal life if you confess your sins
Don't switch because of the ludicrous ipsec vpns to AT&T they leave open on your esim. 😅
Oh and then you have to PAY $700 for and for the crap to persist with no way of removing the SIM, as it interferes with your own VPNs
❤
T-Mobile is terrible inside buildings where I live
Where do you live at? I’m out here in Arizona and would have to agree - not sure if it’s a frequency thing - it was the same way and back then I left for Verizon - recently came back to T-Mobile cause Verizon kept raising their price on the legacy get more plans - we the people of Utah and out here in Arizona already are having network issues - the good thing about the go5g plus military plan is your not contract obligated now I’m exploring att military plans - I think there is cell tower right out side my home I was looking at the different bands supplied from that tower also the fiber build out happening in my area of Gilbert, AZ - you don’t really here about the military att plans a bunch I think there a good deal especially if your looking to keep things like Hulu and Netflix and Apple Music having to switch from a cellular provider discount to out of pocket
At 5G is so f$$ckin slow
The company is a horrible scam, and you know it!
AT&T SUCK A--
ss. finished it for ya.
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