Consumer Reports Just SHOCKED The Auto Industry
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Today on the Daily News You Can Use, Ray and Zach discuss the latest news from Consumer Reports. Tune in to learn more!
my 2021 Kia Telluride had a 97 out of 100 score from consumer reports when I bought it. The recall notices are racking up in my mailbox.
Same thing with our 2023, the recall notices for wire bundle lengths etc., but the family loves it.
Thanks for being honest. Stories like yours are why I take the CR rankings/lists with a grain of salt anymore.
you were dumped to buy that and losing your cult in the process for overcharges
Is it due to safety and mechanical or smaller less significant issues?
@@erics3527 technically all recalls are safety issues.
I am a mechanic, and after seeing a Chevy cruise on this top 10 most reliable cars , I don't believe anything on this list.
🙋🏽♂️Still proudly rolling in my 2004 Japanese built Scion xB (Toyota Bb)! 346,000 miles! I changed the original clutch out at 295K and now doing the clutch master cylinder. I’ve spent more on tires and batteries than anything else. Best car I have ever owned and definitely the most reliable! 🚙
114,000 on my 2006 xB. Replaced tires, battery, wiper blades and license plate light bulbs. Sadly I live in Illinois, the rockers are so badly rusted that I'd be afraid to put it on a lift. Otherwise absolutely the most trouble free vehicle I've ever owned.
@@begunn I’ve been in Maryland and Virginia over the years. In the first 12 years, it was easy to find good and cheap car wash deals like a free wash for every 5. I was very religious in washing the bottom of the car weekly and changing oil. Used AMSOIL until my dealer disappeared about 5 years ago. 😭 Now using Valvoline high mileage synthetic. I have used Slick50 in my vehicles since the 1980s with no issues. (You have to drive 20 miles immediately after pouring it in to not have issues.) It takes the engine a little longer to get to a warmer temperature but I was actually getting the published 32 mpg driving real world speeds. Recently, it’s fallen to about 30 mpg with wear and tear. 😢
I came across an interesting series of videos on a Tesla model S still rolling on original motor and battery with 430,000 miles on the clock. But I guess the real point is if you look after your car, it will look after you
HAD A 2005 SHOULD OF KEPT IT
@@ouethojlkjn Some vehicles do it better than others. It’s good to know but not completely surprising that a Tesla can do that.
I tried to do the best care ever for my two Land Rovers to no avail. 🤕🥴😑 When they are working, they’re great but once they go across the 5 year mark, all hell breaks loose. 😤😩😫😖
Funny that back in the 50’s-70’s people bought a new car every 3 years or so because they weren’t as reliable. NOW the average age of a vehicle on US roads is about 12 years old.
@@Skyking6976 Coming from having Chryslers, Land Rover, and Fords, I bought a whole lot of repair parts for my Toyota early on with that expectation to only find that I have a bunch of parts that I didn’t need so soon sitting in bins in my garage. Well, at least I hedged for inflation. 😀
Our family had chevy's/olsmobiles back to the 50s and the cars were held on average 12 years before getting a new car. Turn over of every 3 years started when leases became popular. Before that you paid off your 4 yr car loan and kept it until the wheels fell off. People in the 60s and 70s could not afford to buy a new car every 3 years in central NY state.
12-year-old car has little trade in value. With prices so high, can't afford a new one.
@@brucesheehe6305 Mine car is 9, its trade in value is ~2600. It still drives well and gets 41 mpg. But the depreciation from here on out is very low... But i may get another car because at the end of this car year, they will stop making them. I don't want an SUV.
I hardly ever catch you guys live, but I love the information you talk about and the free information available on the website. It is much appreciated.
Thank you so much for your support! We're glad you find the information valuable. We’re happy to help.
You don't need to a rocket scientist to know that despite these surveys that manufacturers quality has fallen off dramatically and yet they still raise prices on these vehicles to levels that are crazy and expect us to go along for the ride.
@@brianwhitney9181 I have noticed that it seems that the quality of new cars has tanked since 2008-2009. I firmly believe that the financial crisis lead to cost cutting that really hurt the industry. 😢
@@gbjib3827 True, but the manufacturers are only concerned about one group of people they are the stockholders. We the consumers are at the end of the line and we suffer as a result of their decisions. The dealers are now seeing that first hand with crazy pricing, high interest rates and lack of supply of those vehicles that consumers want but cannot afford.
Buicks reliability probably has to do with the owner demographic keeping the car in good shape.
You should keep your car in good shape. They cost a lot of money. You are spending your earnings from work or spending your hard earned retirement money on these overpriced vehicles.
Probably because OLDER people don't put many miles on those Buicks.
Purchased a 2004 Nissan Murano used and there were a few recalls, but NEVER a problem with the CVT. I drove it for 13 years and then sold it to my sister last year and it's still going strong. Still no CVT issues at all. I leased a 2024 Nissan Murano and love this one even more. Great vehicle!
My motto has always been “if you look after your car, then your car will look after you”…
You men are an invaluable resource for people looking to buy a vehicle. Thank you!
Mazda as number 3 doesn’t surprise me. I have owned 3 with no problems. My current Mazda has over 330,000 miles.
my 2014 Mazda 3 has 412,000 miles. Original clutch still and no engine work done.
Consumer Reports is my last place I would trust.
CR = marketing and advertising firm. Pay to play
22:40. This is by no means the FIRST time consumer reports has done used car reliability. They’ve done that for over 30 years. They even have entire magazines dedicated to USED cars.
Of that age? I don’t remember them doing it past 5-6 year old used cars
I now see why you said first. Because CR said “first ever“. Well CR is WRONG!!! They don’t know their own history
Agree with Ray on BMW. Owned several over the years and all were a blast to drive and a nightmare to maintain without emptying the bank account once the odometer ticked toward 60 or 70k!
"most reliable" is not the same as "lowest cost of ownership".
I gave up on CR years ago. No longer the organization they once were.
With the proliferation of turbo engines and cylinder deactivation for emissions and fuel economy it will be interesting to see how this list evolves. Toyota’s recent engine issues will certainly impact long term reliability.
As a used Tesla model S owner, I would say this car has saved me thousands of dollars every year in gas savings, while having the least maintenance costs of any car I've owned.
That’s probably the only way I would buy one… But you are still playing Russian roulette with the batteries. Enjoy the car but definitely know when to sell before it gets you!
There is a model S here in the UK that has done over 430,000 miles on the original motor and battery. So if you look after your car, it should be fine for another decade or so.
We don't speak of Consumer Reports well in my family. Remember the glowing reviews for the Mercury Sable wagon? We do ... along with the constant oil leaks and other issues leading us to dump the POS within 4 years.
Chevy Cruze is the shocker.
One of the first things I will find out when I buy a new vehicle is, what subscriptions does it require, and what functionality is missing if I don't buy it. I am loath to pay for subscriptions. I'm just not going to pay extra for acceleration or heated seats. It's a sort of theft, a perverted business model. Don't buy it.
I’m 100% with you on the heated seats thing. Totally ridiculous.
I find it strange that in one reliability report you'll see Tesla and GMC and Kia and others near the top of the list, and in the next report you'll see them at the bottom. Every report may as well randomize the results.
2015 was the last Gen 2 Tacoma. This is possibly the best truck Toyota ever built. It had the 4.0l V6 and manual transmissions were readily available.
It's no surprise that this would rank better than the Gen 3 or the latest turbo 4 Gen 4.
These type lists are fine as entertainment/very general info., but I've never bought a vehicle based upon what CR said or didn't say. There was a time (for me, many years ago) when CR was pretty credible. Not so much anymore.
Sounds like whoever slides the largest stuffed manila envelope across the consumer reports table takes the cake.
@NVRAMboi I once did and it was dead on about everything. I had the new vehicle for over 12 years.
But it's been a long time.
if it doesn't have Toyota/Lexus and Mazda at the top it's a lie. These are the three most reliable brands of the past 5 years.
Zach be sure to purchase a vignette at the last rest area in Italy before crossing into Austria. It is essentially a road tax for driving on their Autobahn. They are not expensive and are just a piece of paper that you stick to the upper left of your windshield. If you don’t have one, the fine is high and they do run road checks. Have fun on your trip.
Father and son are pretty cool - I love them .
Have owned several Hyundai Elantra’s - great experiences and much improved in recent years. You can’t blanket the brand name. There were definite issues with various years (like 2013) I wouldn’t recommend - most recently we owned two 2020’s (still have 1) and a 2023 - EXTREMELY SATISFIED. (our 2011 Sonata was horrible)
Exceptions abound: My 2015 Chrysler 200C has been totally trouble free for almost 80,000 miles. Out of about 20 cars I've owned (Pinto to Mercedes) it's the best car I've ever owned.
Yes and even for a specific model and specific year, some people will get good results, regardless of whether, on average, that vehicle is more likely to have issues. But when going to buy a vehicle, it doesn't hurt to know the likelihood that you will run into problems. Often there are specific vehicle components, such as an automatic transmission, in certain vehicles that are more likely to break. So a list like this that rates an entire brand over a 5 year range isn't very helpful.....
My husband has 2011 200 and it has been good to us. Our Town & Country minivan of the same year was also very good to us for a decade. Solid cars.
The same applies to my 2006, 2012, and 2018 Chrysler 300c. The 2006/2012 were Hemis, and the 2018 is a 3.6L V6. No problems with any of them.
I've had a dodge dart, 3 chargers and 1 challenger and they all were dependable and never broke down
Last year BMW was at the bottom, now it moved 5 spaces. Did used Bmers all of a sudden stop falling a part????
gimme a break! Reports like this are earned for first 3 to 5 but rest is bought
Thanks for the shelf humor, love it.
I've got a 1997 Altima (350000 miles driving 1/2 time). It has been an amazing car. I don't know how much more I can get out of it, but it's the Altima for me.
I can absolutely agree with you Ray I'm 77 and also have my own "Shelf"
Just turned in a leased BMW i3 after 3 years and it was flawless. Never had a single thing go wrong with it. Despite the listing, I believe our new Tesla will be equally reliable during ownership. I think with Tesla it’s more technical issues on using the tech that causes the reliability issue. I think Ray said as much in a previous video. Plus 10 years ago Tesla was making the Model S with lots of new tech. Our Model Y has been built 4 years with little change.
Our Fremont built model three is over five years old and all it had done was a squeaky bush replaced under warranty. There is no servicing to do or service schedule for a Tesla. it is a bit cheeky that other manufacturers still impose a service schedule to maintain warranty - I mean what exactly are they doing?
The answer for you guys is Buick and also somewhat Cadilac is an older person brand, they don't drive as hard, as much and get maintained better than the other GM products that younger, less affluent working drivers might own
Consumers Reports has the same credibility as the Better Business Bureau
2015 Mazda 3 and its been solid and reliable. Love it.
I think Hyundai & Kia suck a lot of car buyers in with their 10 year 100,000 mile warranty .
They give you a hard time trying to get them to honor the warranty.
Here in the UK warranty claims are also challenging on these two manufacturers. The main factor in any cars longevity is how it is looked after and driven. But even then I know people who bought cars from new and had problems with them from day one. I guess luck also has something to do with it.
Not surprised Mazda is number 3. My 2007 Mazda 5 is still going strong.
Lost all confidence in Consumer Reports, 2008 bailouts they ranked all GM products top picks . Quality, reliability etc.
that's false, consumer reports has always hated gm products. and gm makes great vehicles
Considering the conversation on this thread so far is people saying the exact opposite of each other confirms that CR is most likely telling the truth about whatever they say.
@@ChanningChea definitely not
I know more than several vehicle mechanics in their 50s-60s+ and we've been friends since the late 80s and we often talk about vehicle reliability and then how many vehicles are a pain in the rear to work on and how they really hate those engineers that put these cars together. Anyway, they all agree that the Japanese cars are the best, stay away from European cars unless you are very rich and can afford the maintenance/repair costs, and American cars are a hit or miss when it comes to reliability. None of my mechanic friends recommend anything from Korea. My point... most of my friends have a good laugh at these CR reports on vehicles.
FWIW, I have a 2017 Pacifica base model (about 52K miles). To date the only repairs outside of oil changes was the video center went out in 2019 and turned out to be an unseated connector. Today it sits 160 miles away awaiting a new spark plug, coil and fuel injector on Cyl. No. 6. So, less, I would say, than projections.
Why do all dealers suck in Arizona
They all suck in Florida too. I'm guessing they suck just about everywhere else too!
Dealers suck elsewhere as well.
They suck in CA, too. Especially Stellantis!
Just as bad here in the UK, I have never had a good experience.
Charging extra for every function and sub function is rife among business executives. My landlord chargedAll residents for five extra items above and beyond the rent every month back in 2017. Now, they have 14 extra items they charge all residents for monthly. Just as bad, one of the extra items only cost the landlord $13 a month (gleaned from the service provider's website), but they charge all 400 plus residents between 30 to $40 a month.
My father was always proud of his shelf. Would always say it took a lot of money to build that thing!
If a vehicle subscription is affordable, $1,$2,$5 a month, most can afford that. Sadly most auto makers want to charge for more than those prices, making it almost impossible for most Americans to afford.
Bimmer gang here. During the mid to late 2010's, BMW have updated their power trains and go rid of the past problems. They still exist and its VERY FAR from Lexus in terms of reliability. B48, B58 is the reason for the rise in durability. It cost a lot to repair, true! However, it is not surprising coming from the BMW world. They've been a lot more reliable vs. Toyota lately. No arguement on the cost of ownership. You pay to Play. Don't be surprised for Bimmer to break in the Top 5 soon.
This may be your GOAT video. Amazing information
Even with their top picks, you're still rolling the dice for a lemon.
GM laid off over 1000 software engineers this month. People aren’t subscribing to use car features after buying said vehicles like they thought. It’s was a crazy idea imo.
The worst one I heard of was John Deere - their farm equipment will stop working if you don’t keep up with the payments. All done through software.
People are broke.
I have a 2016 BMW 550i xdrive that I purchased used in 2019. I have now over 100K miles on the car. In my 5+ years of ownership I've had very few repairs, a turbo actuator failed, and a head light has burned out. So in general the car has been trouble free (not maintenance free). Its been the same experience with our other recent BMWs they rarely have any issues (328i, X1, X3, M330). Our dealer charges $69 for oil changes, the major expense in maintenance has been new tires. The one's that were very expensive were our X5s (E70) generation and E90s. Basically anything made in the 2002-2012 range is very expensive. The newer cars addressed a lot of the issues that plagued the older cars.
It more depends on the year and model of BMW, as they can highly likely to fail when old the more complicated they are. Turbo four direct injected Vs a normally aspirated inline six. The new stuff get great gas milage but don't expect it to last.
Mazdas are a VERY different car since they and Ford split. They have improved dramatically in reliability overall since then. Their Japanese models were always reliable, but the ones with Ford engines and transmissions were iffy. Especially once they switched to the Skyactiv engineering, and the 2012 + cars have all been beautiful, plus they are a kick to drive!
You would think domestic auto makers would learn.
It’s been decades…. Greed will always prevail. Corp and Union greed.
The shelf is the best thing about getting old. It so convenient. Whenever I run out of room on my desk I can just rest it there. Moobs help with keeping things secure.
Ray looks like The Buddha, embodiment of wisdom and mercy. Try setting your ice tea on the shelf.
Love the comic relief….”your shelf”😂
My 2014 BMW 328 x drive has 268,000 Km changed some pulley belts , wastegate actuator and lately just a door inner handle and a drivers side sun visor. I have a lot of respect for BMW now. However I always change my oil before it needs to be done and I dont drive like some madman to burn out turbos etc. I used to be a BMW Hater - not anymore.
Ray, in the interest in keeping you with us for years to come I recommend you check out the carnivore or ketovore diet because that shelf is abdominal fat and a significant risk for heart disease. The latest data tells us statins for high LDL are worthless for high LDL but LDL do not cause heart disease and statins actually decrease life span as well as import hormones and immunity, so diet to rebalance your system is very important.
You might watch TH-cam cardiologists Drs. Ovadia and Ali, internal medicine Dr. Ken Berry, obesity ketogenic specialist from Duke University Dr. Westman, Dr. Ekberg, Dr. Berg regarding this.
21:58 we own a Pacifica PHEV and if it wasn’t for the factory and extended warranty we would have incurred $15,000 plus in repairs. Just before end of first year our main Lithium battery pack failed and there was a $12,000 bill covered by the factory!
😂 Well... What can you say.. no one puts electric and Chrysler in the same sentence and figures it's a good thing.
It's barely a decent automobile.
@@fixittony that's what you get for buying a crap hybrid. get the regular v6 Pacifica
Does this include the 104k Tundra trucks and the Lexus model engine replacements? Will the ones they held back and didn’t ship to the dealers be included in reliability statistics!
The dad anecdotes are so so funny to me here.
BMW make 7 on the list because some of the owners had Land Rovers first. Its all about expectations. Maybe Buick owners know oil needs changed at least once a year. Sounds crazy but watch some Just Rolled In.
Consumers are full of crap. I had a Cadillac involved in a class action case, GM lost. The Cadillac was a dangerous car, consumers ignored class action LOST case and gave top billing.
Same with a Chevy , horrible customer reviews, mine had one problem after another . Recall never mentioned by consumers
Its like jd-powers initial reliability awards for cars that look at the first 30k or 20k of ownership and other that are for show .
I have read CR for many years, probably over 30. I am letting my sub lapse mostly because I know from experience that their car ratings 3:48 are crap.
My 19 year old Dodge Grand Caravan has been very reliable. Never been stranded and never had a check engine light. I maintain it myself so I know when to investigate issues. Parts are cheap and easy to replace.
my 2014 Mazda 3 has 412,000 miles. Original clutch still and no engine work done. Anyone saying Mazda's aren't reliable, I believe, is going off of an outdated notion of when they used to have a partnership with Ford and before they developed the Skyactiv engine. They aren't what they used to be.
One point to take away here is that reliability and TCO are not necessarily similar. Example, BMW is more reliable than average, but the TCO is still high.
Happy to see Mazda doing well. Bought a Miata and I’m stoked!
Note: they offer no incentives on the Miatas except Mazda loyalty, military discount, and 2.9% for 36 months. Ugh.😩
Not surprised this hasn't been on your radar, but I recently bought a 2018 328d because it is the cheapest vehicle to own and operate by far and it isn't close (recently got 50 MPG on a long family trip this summer). Diesel has been super reliable for anyone who drives a lot of highway miles.
Here in the UK diesel is dead. Far too polluting. Interestingly, I see pizza delivery vans are now Tesla model three. I am guessing that’s because they’re the cheapest things to run.
@ouethojlkjn Diesel in the UK might be less appealing for cars but will still dominate truck transport. What the UK needs is ultra low sulphur diesel + better NOx requirements--CA's is more stringent. W urea injection (DAF) diesel in UK could be as clean as in California. Do UK trucks require particulate traps? I recall diesel exhaust in the UK smelling different from exhaust. We have 50 state-compliant vehicles which have the tightest regs.
@@r2dad282-
Emissions regulations (US) are killing diesel engine longevity and reliability, plus cost of mileage racks up big increases due to the now standard maintenance and repair expenses.
The arrogance and power through regulation by our government has become crazy here.
Ray your only 73 wait till you see your shelf when you hit 81 like me, I not only have room for my beer but I can also have room for a bowl chips.
Thanks Bob, I needed that laugh. All the best, Ray
My Ford Explorer should be on the reliable list. Unless you consider 3 recalls and 2 breakdowns a year unreliable.
CR never saw a foreign car they didn't love.
That’s Detroits fault
... Zach, I'm thinking CR Reports (and I'm a subscriber) rankings are based on "donations" and what stocks certain folks own or have recently bought puts on.
Problem i have with CR using surveys to make reports on reliability, do the people buying less expense vehicles keep up with preventative maintenance the same way owner of more expensive vehicles.
Oh boy a new report on record profits, diminishing quality and layoffs!
CR has a history of refusing others to share the info in their articles. I would not be surprised if they contact CarEdge to issue a threat.
Buick has always been a good buy as a used car. Who buys them new? Older people who take care of them. Any of them with the early 2000’s 3800 engines are the best cheap cars too. Generally, if you buy a used Buick you’re getting a well taken care of vehicle.
You guys are thinking about the 2.OL & the 2.4L engines from KIA/Hyundai. The new 2.5L engine is a jewel! Keep monitoring the Koreans, 'cause they're getting better and better!
I’d say what makes the difference with Buick/Cadillac vs other GM vehicles is more about the owners. The person who buys a Buick Envision over Chevy’s equal might be more mindful about servicing and drive it differently.
BMW…oil-filled alternator bracket. When the o-rings inevitably fail, it’ll be a $1200 labor bill to disassemble the entire front of the engine.
Consumer Reports is a political organization. They report what deem politically correct
Not surprising BMW and Mercedes are in the top 10 as likely a very high percentage of these two makes are dealer maintained with regular service schedules.
@@jamest-mk4qu bmw mercedes and audi are a nightmare to own. worst reliability
The only Chrysler left is the Town and Country. If you are going back 5 years, I guess the 300 and 200, but they are discontinued.
Enjoyed the show even as an uptight BMW owner. The SHELF would be a great Seinfeld epicode!
My 06 Crown Vic PI cost me 2400 4 1/2 years ago. Driven it 65k miles. About 2k repairs, some done myself so woulda been a bit more if someone can't do it. Plus gas 4 bucks a gallon 15-18 mpg so another 4k or so. So 8500 to own it for 5 years.
Have only owned LEXUS LS 400 and 430's for the last 30 years and a TOYOTA AVALON and 2 TOYOTA TUNDRA and Tacoma TRUCKS and all have been incredibly RELIABLE....sold almost all to family members and others who have called me back later to find out if I have one to sell them or could help find.
I have owned Kia’s for the past 20 years and never had a problem. In my opinion is that we are very particular about our maintenance.
This includes 2 optima’s, scorento, and 2 fortes.
And a K5.
I don’t count Media center bugs or customers not figuring out how to work the car properly counts as a vehicle reliability concern so I tend to ignore Consumer Reports on car rankings.
Infotainment system complaints typically isn't an issue with the manufacture. And also, sometimes it's the device connected to the infotainment unit that is the issue.
It's still noon, unbelievable.
When they started ranking the infotainment systems as important as drivetrain I didn’t renew.
As for those of us in the Rust Belt…….the top three fall way back in resistance to corrosion……Honda and Acura (most models) are lasting much longer.
I’m in the south so pardon my ignorance- rust from salted roads is still an issue?
I think you are both cute and even cuter together. That isn't why I watch car edge but is certainly a bonus.
It’s okay Ray. Understand
Message to car manufacturers. If you want people to buy your cars, build cars that people want and price them fairly. I don’t want to buy a bad car just because it’s affordable
Their method says they only uses number of problems, not the cost. One BMW problem can cost 5 cheaper brand problems.
My father-in-law had a headlight replaced and a bit of light bodywork repair on his Mercedes and they whacked him over $5000! It wasn’t even LED or anything it was a standard bulb fitting.
@@ouethojlkjn-
Mercedes makes BMW appear fair and reasonable….
No matter the price, the cars are crap. Every time I get close, there’s a recall, bad reviews, even my beloved Toyota
Yes, Toyota is mired in all sorts of problems at the moment. And all of them self-inflicted as far as I can see.
Just got a Chrysler Pacifica and I really like it
That’s awesome! Enjoy your new ride! 🚙
Buick, Cadillac and Lincoln are owned by old people and don't put miles on them.
I thought old people were driving Toyota Avalons, Centurys and Camrys nowadays.
I'm old and drive a Corolla because Buicks are pure garbage!
Not a true fact.
I'm old And I drive a 2019 Cadillac CT6V 550 horse Chris made comment about old people drive buicks and cadillacs Probably drives a fiat fix it again Tony or a Toyota accent
Def not true cadillacs, yes, but I've never had a bad buick @bryancarlson3673
That’s all I used to buy used bmws. I don’t do that any more. The cars literally disintegrate due to plastic parts.
I am using the 12K miles from leasing as the metric on depreciation rate. For example: if a used 2023 car has 36K miles on it. I will treat that as a 3 year old car from use/wear. That seem like a reasonable approach in negotiating with dealers? They use the same logic on the car you leased. works for them works for us.
I feel your pain. My shelf has a mind of its own.
Ray has furniture disease. That's when your chest falls into your drawers. 😀
Very funny and very true! All the best, Ray
@@CarEdgeLive I'm right next to you Ray. A few months younger, same aches and yes the infamous furniture disease. All the best from Canada
your AWESOME Ray......