Miss V's Customer service academy

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ความคิดเห็น • 53

  • @ArtblockInsomniac
    @ArtblockInsomniac 18 วันที่ผ่านมา +18

    The night shift nurse thing was the most painfully accurate thing.

  • @MontanaGMama
    @MontanaGMama 19 วันที่ผ่านมา +12

    Well.......that is what hospital work is like.....20+ years myself

  • @av4l4rion
    @av4l4rion 19 วันที่ผ่านมา +9

    I have been working in costumer service for four years and gosh, I wish, I had the opportunity to speak to some of the costumers like victoria does. But unfortunately the truth is, do that once and you get fired..

  • @creakimoi2958
    @creakimoi2958 13 วันที่ผ่านมา +3

    "Just leave" is such a privileged response to nearly any problem. As someone who had to "just leave" because of circumstances..i wound up living in a car cuz I didn't have the money to "just leave" but was forced to all the same. It's very expensive, especially now, to pick up and move elsewhere, ESPECIALLY without support or financial help. Telling people to "just leave" in the face of literally any problem, but especially (sorry I keep using that word) is the epitome of "if it ain't my problem specifically I don't care"

  • @Salicat99
    @Salicat99 23 วันที่ผ่านมา +14

    A whole 360 would take you right back to where you were.

  • @christopherhamilton1291
    @christopherhamilton1291 22 วันที่ผ่านมา +12

    That was not Veronika in the second clip cuz shit made no sense and the real Veronika would have made sure that lady understood that made no sense.

  • @michellemartinov6267
    @michellemartinov6267 23 วันที่ผ่านมา +59

    I think it’s lovely that Miss V is able to tell her customers these things but sadly in the real world you’d be fired so fast, your head would be spinning like in the exorcist!

    • @tboneisgaming
      @tboneisgaming 21 วันที่ผ่านมา +7

      As someone who has 15 years in customer service, It isn't something I would say over the phone, but I can guarantee I was thinking it. That's what amuses me about it.

    • @kpopfan674
      @kpopfan674 20 วันที่ผ่านมา

      @@tboneisgaming The housing bit shows the customer service person being wrong though, as obviously she did make a mistake or there would not be a 5 thousand dollars deficit.

    • @tboneisgaming
      @tboneisgaming 20 วันที่ผ่านมา

      @@kpopfan674 not necessarily. The joke is to do with misinterpretation. If I say twenty one forty nine, it could be $21.49 or $2149. It seems this phraseology is common in the US.

    • @kpopfan674
      @kpopfan674 20 วันที่ผ่านมา +2

      @@tboneisgaming If that is the case, the video should have made it clearer. Annoyingly, some UK companies started adopting that annoying and stupid phraseology in their adverts in the UK - saying a product was thirty nine ninety-nine, for example, when they meant three hundred and ninety nine pounds.

    • @RandyWinn42
      @RandyWinn42 14 วันที่ผ่านมา

      @@tboneisgaming My insurer (who handles escrow) would never let an error like that slide. The first time I sent in a check for 1 per cent of the amount, they would contact me ... partly because they believe in good customer service, partly because they don't want me to leave.
      In the scenario shown, there may be an element of bait-and-switch.

  • @Cimorene1969
    @Cimorene1969 22 วันที่ผ่านมา +10

    Full quote: "The customer is always right IN MATTERS OF TASTE." In other words, I can't tell you how to spend your money, but I absolutely CAN tell you how much you're going to spend on a given item. I can and will back company policy regarding how you use your money with us. You do not get to dictate that to me just because you are "the customer."

  • @copperandbrick
    @copperandbrick 22 วันที่ผ่านมา +20

    Floridian here - this is exactly right! Housing is ridiculously expensive here, and I don’t even think it’s the worst in the country. The best thing you can do is have comfortably well off, generous parents who help you.

    • @amybettencourt3404
      @amybettencourt3404 22 วันที่ผ่านมา +2

      Check out California, THOUSANDS for a mid-range apartment in a so-so area. And that's not even in an expensive area, like San Francisco bay area... 🙄🙄🙄

    • @copperandbrick
      @copperandbrick 22 วันที่ผ่านมา +1

      I paid upwards of $1, 250 for a 690 square feet apartment that had had severe water damage under the sink at one point, and was in only pretty good condition. Great location though. And it looked nice on the outside. Office staff were friendly, too.

    • @ladychiere
      @ladychiere 22 วันที่ผ่านมา +4

      Florida, too. Our insurance is more than our mortgage. It wasn’t, when we bought this place in 2016…..

    • @sirris4330
      @sirris4330 18 วันที่ผ่านมา +1

      @@ladychiere yet many of you seem to not care about climate change...interesting. grats on electing trump as a state, and DeSantis... you all seem to have it figured out over there. Best of luck to you

  • @DMartins-mn9dt
    @DMartins-mn9dt 19 วันที่ผ่านมา +2

    THAT'S WHY YOU NEED TO ALWAYS RECORD ALL YOUR CONVERSATIONS.

  • @gonnadanceagain
    @gonnadanceagain 10 วันที่ผ่านมา +1

    A diaper 🤣

  • @Elizabeth912-v6o
    @Elizabeth912-v6o 23 วันที่ผ่านมา +3

    @5:17 my exact exp in less than 10yrs in Charleston SC.

  • @Jesusluvme
    @Jesusluvme 5 วันที่ผ่านมา

    Working in the medical field is exactly like that. Long hours, don't always get to eat, get breaks, or get to use the bathroom. They often put up with abuse from patients and sometimes doctors or other staff. Still it's rewarding....

  • @Brittneyrenay
    @Brittneyrenay 4 วันที่ผ่านมา

    Poor Veronica didn’t get a VA loan with a fixed rate 😢

  • @unicornhearts
    @unicornhearts 11 วันที่ผ่านมา

    Breaking the lease also requires two months’ rent, I believe. I’ve never done it because I don’t want to pay two rents.

  • @government_costumes-ui5lx
    @government_costumes-ui5lx 18 วันที่ผ่านมา

    I saw one of the other videos from this series earlier and I had to laugh about it and it was when managers realize you're not scared of being fired...
    Honestly I've watched managers within the past 4 to 5 years shit themselves over the concept that no one cares anymore and their authority does not matter anymore I can tell you that the older managers particularly the ones that were always hard-nosed and basically allowed the position to go to their head they're the ones that have struggled with this the most.
    Then of course you got folks all over the internet and of course TV whatever as well as the creepy core pose who show up and blab every now and again on the topic and they always frame it up in the fabric of society is breaking down bullshit.
    Well I do concur the old order is definitely on its way out but there's a reason behind that and it's very simple it's called there's no fucking level of affordability anymore The only real reason why anybody ever partook was simply because there was at least a level of affordability there might have been hard times in the neighborhood but for the most part you could still get something to eat and you still could have a roof of your head even if you didn't have money for a pack of gum let alone a cold beer on your day off you still it's a very least not that long ago could maintain the basics of life we can't even do that now.
    So logic sets in and basically dictates that if you can't even afford the bare minimum of shitty existence in the conventional manner then why would you bother having a conventional job?
    To take that further it's pretty much if you're going to end up out on the street anyway and or living in your car why do you give a shit what the boss is on about I mean when you're faced with that yeah all of a sudden you don't really care what they're on about.
    I mean imagine that you come home on a Wednesday or Thursday night to find a notice tape to the door and the landlord and or rental company is talking about how you're fucking lease is almost up in 30 days and they're going to jack up your rent another 200 to $300 and you're more than aware at the time of reading this notice that what you're currently shitting out to live there plus utilities You're barely able to afford so in effect they've basically giving you a notice that you're going to be homeless in 30 days if you can't afford the upfront amounts to renew the lease as well as the monthly payments after that.
    So all the sudden all the gobbledygook that the boss was on about just went straight out the window because now you have to start thinking about what items you have that are the most valuable and whether or not their precious enough to keep or if you can sell them for quick cash and start gearing up to hit the road you also start immediately thinking about the laundry list of people you know and if it would be feasible to it's a very least couch serve with them until you can find a more stable situation chances are those people particularly family may not be located in the area of your job so one way or the other that job is toast.
    In the worst case scenario you don't have any friends that's willing to take you in even for a couple of days and you don't have any family you can contact You're 100% on your own in that case scenario you basically start planning a yard sale and it's pretty much everything must go that your liquidating your life everything that you have that does not easily fit in your car and is not feasible to use on the road or the street must go that that's basically what you're faced with that includes pieces of furniture that you might have inherited that are family heirlooms jewelry, guns perhaps even a car.
    This is a quite common thing A hell of a lot more common than it was even 15 years ago with all of the bullshit that happened 15 through 17 years ago it's definitely much more of a regular problem for people that they face continuously than it was 20 years ago.
    The job should never be top priority The job is only really supposed to be there for a source of money but if that source of money is not enough to maintain than to be honest it should just be treated as a fucking side hustle yeah I mean do the work and do it properly but don't succumb to all of the corporate horseshit too many people buy into that much like what went down with PepsiCo recently they closed a plant in Chicago they closed another one in Cincinnati Ohio and there was one and somewhere or Pennsylvania that shut down and of course all the employees are talking about how they're shock they were given no real warning outside of what is legal which is basically 90 days and it said that their employment will end December 28th literally 3 days after Christmas they're insurance coverage will be extended into I believe January somewhere as well as their pay being extended I think through most of January if not early February and then because they ended up with that supposed severance I'm not certain that they're really going to be eligible for unemployment benefits after that and if they are it would be probably a drastically reduced amount so here's another group of people that have most likely just lost their houses and apartments and the majority of their lives here's another group of displaced people because PepsiCo is a bunch of pricks that refuse to lower the price on the soda nobody wants to buy a carbonated sugar water for $3 a bottle nobody wants to pay the better half of $12 for 12 pack of soda.
    A lot of these people were on the cusp of retirement they work there for 20 and 30 years of course I don't doubt maybe that's why they really close the joint and fired them they don't want to have to pay their retirement of course when the employees inquired is to what's up with their retirement they were basically told to talk to their union The company is stonewalling they're most likely is no retirement or it's going to be a vastly reduced amount The granted at least they're getting something one can easily argue that but I myself have trouble with this concept of staying committed to a company for any certain amount of time based on for the past 25 years I've seen this happen over and over again.
    I'm 39 and I knew it was a raw deal when I was 18 even when I was 14 this started so really yeah it's been a better half of 27 years it's like these joints would wait until people are about ready to retire like most of their workforce was and then they decided well we'll declare bankruptcy and then they would get out of it some of the oldest employees might be offered to buy out but the buyout was nowhere near or nothing worth what their original retirement plan would have been and nowadays that the cost of living going up well they might have enough that they could buy a fucking Winnebago and just drive around I mean the money would be loaded every month on a card so I suppose it would provide an option that they would just basically go on a permanent RVing trip You're not really going to be able to maintain a conventional home on that shit then they wonder why young people aren't signing up.

  • @sevenRyeh
    @sevenRyeh 15 วันที่ผ่านมา

    Oh you’re going to pay it no matter what. Don’t bring them to you!

  • @AnimotionAmerican
    @AnimotionAmerican 23 วันที่ผ่านมา +3

    i like veronika

  • @theMysteriousCavs
    @theMysteriousCavs 18 วันที่ผ่านมา

    Bit harsh on the person who cannot pay their bills, I feel sorry for them, they are obviously struggling financially and then have to pay a late fee too! Isn't it enough that they can just resume their payments and continue their service. I do love so many of these videos where Veronica is standing up to nasty managers or showing people how to stand their ground with bad company policies (more power to you for these amazing videos) but I thought this was a bit heartless on someone who is going through a tough time and I did think Veronica was rude to someone who is just trying to get by and lashing out because they are probably annoyed. Also what is with the late fee? I have never heard of a late fee for not paying on time. It sounds like kicking someone when they are down. I would never pay a late fee if I missed a payment for a service, I'd switch service providers out of principle. My heart goes out to anyone watching this who is struggling to pay their bills and feels worse because of the video. Please provide us with more of those amazing 'work empowerment' videos, they really are great but this one was just cold and unsympathetic.

  • @msruby68
    @msruby68 20 วันที่ผ่านมา +3

    1:35 can someone explain to me about the house payment, the escrow part?

    • @kpopfan674
      @kpopfan674 20 วันที่ผ่านมา +2

      It makes no sense. Maybe the video creator was drunk when they made that part. A lot of the videos get stolen so maybe the uploader isn't even the person who made it and has cut some of it out. The only logical explanation for the missing five thousand dollars is that the person who told her to pay that did indeed make a mistake.

  • @WasabiJohn
    @WasabiJohn 22 วันที่ผ่านมา

    Fantastic!!!!

  • @lisaa8795
    @lisaa8795 18 วันที่ผ่านมา

    Sounds like a Kafka story.

  • @government_costumes-ui5lx
    @government_costumes-ui5lx 18 วันที่ผ่านมา

    Yeah I will say on the housing segment they definitely have this correct.
    Did for a long time the solution has been to basically run but everywhere across the map is realizing pretty quickly there is nowhere to really run anymore everywhere is basically screwed blued tattooed.
    Yeah it's like some of the housing developments that I've seen even here in Central Ohio I'm a bit baffled by because a lot of those housing developments got started like 14 years ago or so and they're just now getting filled up only it's been rapidly within the past five to six years that they filled up and of course a lot of these people are running in to my town out of the bigger cities like Columbus Ohio and a lot of the surrounding areas problem is it's pushing a lot of us out of where we currently live and we have fucking nowhere to go.
    And the thing about it is I can't really imagine who exactly is affording these homes where did the abundance of these people come from out of fucking nowhere because everywhere is reporting this I mean is there like a whole population of wealthy people that we never knew about that's all the sudden just now making themselves known?
    Who's realistically getting the financing on this shit I mean you're talking about 3 and 400,000 homes to say the least and a lot of the old stock and any given town goes for you know up over 200,000 yes it's possible to shop around and find something for $125,000 are cheaper but chances are you're going to be in one of those middle of nowhere counties which is not a bad thing for somebody like me who comes from the countryside anyway The bad part about it is the reason why those properties are cheaper The reason why the rent in a lot of those counties and cities are cheaper if not small towns is simply because there's no fucking jobs there people are leaving those areas in drift it's my predictions that here in the state of Ohio we're going to have a hell of a lot of ghost counties in towns coming up in the course of the next two to five years.
    Because where these people are moving to is ironically into the more expensive areas simply based on the job The problem is simply the wages don't really support the cost of living so how exactly these folks are really going to pull it off no one knows it's my prediction that a lot of them will move into those areas and surrounding areas and for 5 minutes they'll be fine but as price is rise they find themselves priced out just like the native people there.
    I'm in the overall conclusion that a lot of us in the public have came to especially when these conversations would show up on Facebook is simply it looks like somewhere within the next 5 years not a fucking one of us are going to be able to live where we currently live except we have nowhere else to go everywhere that might kind of pretend to be cheaper it's only that because there's no jobs in those areas and the jobs that are there they still don't really meet the requirements to pay for that cost of living in that area so it's kind of like most of us have unfortunately concluded right now is the time to invest in camping and hunting supplies as well as fishing gear because it looks like we're all going to be living down by the river.

  • @kpopfan674
    @kpopfan674 20 วันที่ผ่านมา +6

    You know when you make a video, you really should make confusing parts clear. What's going on with the housing thing? She was to0ld to pay an amount, she paid it, she was told it was the correct amount, yet somehow, magically, apparently, the person who told her that didn't make a mistake despite it resulting in a 5 grand deficit. That makes no sense.

  • @rkyro69
    @rkyro69 20 วันที่ผ่านมา

    This is exactly how it is with an escrow account ... but way worse 😣

  • @ameliamae9227
    @ameliamae9227 15 วันที่ผ่านมา

    OK nurses and Dr's don't get normal breaks or leave on time so if you can't accept that then you definitely don't want to be a nurse!!!! These people know what they are getting into way before starting work at a hospital and this is a really crappie representation of being a nurse!! Some jobs people do because they want to help others and it is all laid out what they have to do when they are in school and doing their rotations

  • @DennisMartinezCalifornia
    @DennisMartinezCalifornia 15 วันที่ผ่านมา

    So we're just supporting junk fees now?

  • @mattkolberg2409
    @mattkolberg2409 23 วันที่ผ่านมา

    Do something about the audio levels.

  • @Red-primate
    @Red-primate 18 วันที่ผ่านมา +1

    Trump presidency will fix the housing crisis😀. Wising everyone the best for the next 4 years.

  • @penny1186
    @penny1186 20 วันที่ผ่านมา +2

    The GOP will make sure it’s never affordable any where and their billionaire friends can make tons of money. Every should have voted blue.

    • @Jesusluvme
      @Jesusluvme 5 วันที่ผ่านมา

      You got that backwards. The left want to make sure all of us live in poverty and the elite have everything. They were already doing that to US citizens.

  • @goldenhawk352
    @goldenhawk352 23 วันที่ผ่านมา +9

    "Veronica" is the type of person that does incredible damage to their company. I would love to see these animations show Veronica after-hours, using her "charm" to explain her rights to the guy taking her on a first date.

    • @ChristophBrinkmann
      @ChristophBrinkmann 23 วันที่ผ่านมา +15

      Pretty sure her date life is just fine. Sounds to me like you just don't know how to talk to women

    • @goldenhawk352
      @goldenhawk352 22 วันที่ผ่านมา

      @@ChristophBrinkmann Her dating life is fine? You might want to take a second look at her legs. Not really graceful in appearance, are they? But then, girls with legs like that might just be your type.

    • @joemck74
      @joemck74 19 วันที่ผ่านมา

      As opposed to letting her company shaft her dry?
      Go vote for a fascist. Again.

    • @loridavis5699
      @loridavis5699 14 วันที่ผ่านมา

      Yeah Miss V sounds more like a Miss B😂