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- เผยแพร่เมื่อ 29 พ.ค. 2024
- Here’s how to end an angry conflict in 8 minutes, with @IrshadManjiTV.
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Educator Irshad Manji emphasizes that diversity is a fact of life, and it should be harnessed to unite society rather than divide it. Recognizing that humans tend to react defensively to opposing views, she offers five key skills to promote constructive conversations.
These include 1) taking deep breaths to facilitate rational thinking, 2) intentionally establishing common ground, 3) genuinely inquiring about the other person's perspective, 4) actively listening to learn rather than to win, and 5) encouraging further dialogue by asking "Tell me more."
Adopting these skills can lead to healthier outcomes in contentious conversations and foster collaboration. Ultimately, an individual's ability to engage in productive discussions depends on their motivation. It is essential to reflect on one's intentions, choosing between a genuine desire to solve problems or a need to assert moral superiority. Only by making the right choice can we hope to harness the power of diversity for the greater good.
0:00 Our defensive brains
1:52 How ‘slam dunking’ backfires
3:05 The 5-part toolkit
3:27 Skill #1: Breathe deeply (give your brain oxygen)
4:06 Skill #2: Create common ground
4:40 Skill #3: Ask a sincere question
5:16 Skill #4: Listen to learn
6:15 Skill #5: “Tell me more”
7:31 The most uncomfortable question
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About Irshad Manji:
In Arabic, Irshad means “guidance.” My mission: to teach a critical mass of people the skills of moral courage - doing the right thing in the face of our fears.
This mission has been a life-long journey. Growing up in a violent household, I made a commitment to use my education for good. That meant thinking for myself.
At my Islamic school, I challenged dogma and got expelled at age 14. Later, studying Islam on my own, I made a truly surprising discovery: It’s possible to reconcile faith with freedom. That discovery led me to write two internationally best-selling books about reforming Islam.
I recently launched my latest book, Don’t Label Me, about how to heal the Us-versus-Them divisions that are ripping apart America and much of the world.
In all that I am and all that I do, I stand for the responsibility to ask questions - and the right to do so, free from fear.
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Read more of our stories on conflict:
4 ways to identify high-conflict people before it’s too late
► bigthink.com/the-learning-cur...
5 Sun Tzu quotes to help you overcome conflict
► bigthink.com/the-learning-cur...
Humans are not “tribal”
► bigthink.com/the-well/tribali...
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![Mirrr x BUS5 - กี่เหตุผล (1000REASONS) [Live Session]](http://i.ytimg.com/vi/6Ta00hFr2qU/mqdefault.jpg)
Do you think we can learn to have more productive conversations?
After these five steps it will be possible.
Yes!, but not with this disparity of forces in which we live in...
You cannot trade when there is an algorithm created to make you angry.
Unlocking your phone means immersing yourself in a vortex of emotions created to keep you glued to it.
But especially we can not negotiate, if the defense of a point of view, is the only thing that separates us from starving in the street!
Absolutely
not sure I know what a productive conversation is. I have lots of ideas about thinking and learning though.
Entering a conversation with the intent to learn, point 4 "Listen to Learn", is probably the most essential part of healthy and productive conversatioins.
"A man convinced against his will is of the same opinion still." 🙌
I dont understand
@@Outlier-db8sq i.e. If you try to force someone to change their mind it will only reinforce their beliefs even further
@@jordanfranck ah so the solution is to enter the argument with the willingness to have ur mind changed by the other person.
EXACTLY. Neither the person you argue with OR yourself always have it by the right end. Be open for change and you might change people’s minds, or take on a new stance on the matter.
But a woman isn't.
"Seek first to understand, then to be Understood" - Dr. Stephen Covey.
Sweet Dr. Covey, may he rest in peace, I think he'd be deeply saddened to see how many millions of people never got his message.
We need minds like his more than ever before. People like Prof. Manji and this channel give me hope.
I think the prayer of St. Francis said this a few hundred years ago. The thought is firmly rooted ❤
*billions
"The 7 Habits of Highly Effective People" is one of my all-time favorite books! I wish more people these days knew about it! 😅
I got the message
tq
That was always my favorite of the "7 Habits"......it's very similar to Jordan Peterson's "Assume the other person knows something you don't" from his 12 Rules for Life.
The video begin here:
3:27 Skill #1: Breathe deeply (give your brain oxygen)
4:06 Skill #2: Create common ground
4:40 Skill #3: Ask a sincere question
5:16 Skill #4: Listen to learn
6:15 Skill #5: “Tell me more”
Up
I'm liberal. My best friend is a conservative and works for the US Border Patrol. We talk politics at times. The CBP was in the news with a viral picture of what appeared to be agents 'roping' immigrants. My friend was upset that ALL liberals think CBP agents were Nazis. I said, ' You have known me since we were toddlers. I'm a liberal. Do you believe I think you're a nazi?' Completely disarmed him. We had a cordial conversation the rest of the phone call.
Then I'd like to know why the majority of left leaning outlets stay in business while painting CBP agents as Nazis? If the majority don't think they are, then I'd assume they'd be shocked and outraged enough at such a despicable claim people are Nazis that aren't to not support those outlets any longer. Yet they seem to only get extremer, so why?
Yeah they are fascists, cops are. ACAB
@vancepham1743 You know this how? Have you ever met one? Let alone multiple?
this 2 party system makes people way to tribal
I am generally a liberal but I would never call myself a progressive.
My dad is constantly on alert and ready to protect himself, even in situations that don't call for it. Trying to have a conversation with someone like that can be almost impossible😿
Going through the same thing!!
@@syedamominayahya2481 I'm sorry to hear that. It can be really tough to deal with. I hope you find a way to make things a bit easier. This won't help much but just let me say that you're not alone in this ♥
@@SearchOfSelf so good to hear that:) you seem to be a kind person. May Allah guide you
@@hellothere98765 Thank you for your kind words. It's been hard, but I'm hopeful that things will get better. I'm doing my best to help him find ways to cope and have a better quality of life for all of us.
Yes. I can relate to you. My mother is the same. She will never listen even,no matter how much skill you apply or how calmly you speak. She always defends herself and says she is always right. There are people in this world,to whom no amount of skill really work,no amount of understanding really make them to listen others. I tried many times to have sincere conversation with her,but I failed more badly and so I have left talking to her even. I can feel your side an struggles with your dad,as I have struggling a lot too in this same situation since a huge time. I know how it feels at times,but I hope you will change your approach someday. What i feel now days that there's a line between coping up and leaving someone in their way ,so you have to decide which part is actually more applicable. The problem is we always want to see people through our eyes,but sometimes we need to see them as they are.
The quality of our lives depends not on whether or not we have conflicts, but on how we respond to them.- Thomas Crum
Sadly, I can't think of one person I've met over the past 30+ years who has ever been able to handle conflict in a constructive, logical manner. Instead, they scream, yell, lie, gaslight, and go absolutely BONKERS until finally... they force themselves to rage quit. Unfortunately, those kinds of narcissists usually cause as much collateral damage as they can during their self-destruction. It's that "if I can't win, then EVERYONE will suffer" mentality. Also, these people are even *rewarded* for such behavior. 💪😎✌️ It is what it is.
@@Novastar.SaberCombat You can't even put yourself in the list ? 😂
The fact that you haven't met a single individual like that is concerning or you never try to meet new people.
Love your content
Absolutely 💯 all people have problems in their lives but some are good at solving their problems while others keep complaining about problems all the time and never solve them.
*Quick Verbage Reference*
Counter successfully
1) Avoid direct advice with “Have you considered…”
2) “I understand you see it that way, however, I see it differently.”
3) Sandwich the bad. “I love you, however, you’re breath smells bad. I just care about you so much, I had to tell you.”
Reflecting skills / active listening
1) “That’s interesting, why would you say that? Feel that? Think that?”
2) “So what you are saying is…”
3) Clearly identify the emotion the speaker is attempting to convey (if there is one). Empathize. Validate, if possible.
"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so." Mark Twain.
Love this. Unbelievably insightful and probing of our own motivations. Love the anecdote of her past persona + growth. Thank you Irshad!
Very brave to put those clips in the video.
She's always been amazing, but to hear her lay her own shortcomings out in the open like that is a more powerful basis for her message than anything else could have been. Imagine what would happen to the world if we all switched over to this mindset and started really growing and talking to each other normally.
It is because of people like you that I become optimistic about the future of our society. This video should reach far and wide.
Proud to see positive growth in you, Irshad. May everyone watching this be kind to themselves for getting things wrong, and eager to improve to do things right.
Came to this realization years ago and I think it follows under tolerance. I’ve always had an overly empathetic way and ability to gain perspectives but I would set hard lines about who I’ll never agree with which there still are some but I always try to gain those perspectives now. I realize people are easily manipulated, I think tiktok has brought a lot of people together and I’ve seen total opposites come to the realization we are a lot more alike than different and should be coming together.
I would like to know more about what you say about Tiktok, since I have a rather negative view of that platform and never thought about it the way you put it. So to use point nr. 5: Tell me more!😊
@@micha4014 We would also genuinely love to know more about this!
I am also genuinely curious!
@@bigthink Hey guys, it happens during livestreams which go on a lot on TT. The algorithm is so efficient it’ll show you what you’re interested in with some variety. So what I’ve come across after hitting a few political things in there is when someone has a livestream and it’s an open invite to opposing views that once the people start to have a conversation they realize they have a lot of the same views. That’s what makes TT different and why Gov hates it… it brings people together real time unlike twitter which is completely toxic and divisive at all times… same with Facebook. The entire live conversation changes the game for social media. The reach is outstanding too.
So the feel of it is more like sitting around a table having a conversation live rather than a non personal comment after comment platform where it’s easier to be rude and non flexible.
Good point! Maybe live streams are a better way to get into these issues overall; do you find that, or does TikTok specifically have good ones?
Very impressive to have made such a formidable transformation and now sharing that wisdom. Well done Irshad.
I’m simply baffled 😮
This lesson is so well explained and so effective. It has to be taught everyone starting with little kids.
Thank you so much, BigThink, for delivering highly needed skills to everyone with Internet access for free!!!!
Irshad Manji is a brilliant woman! So glad to see her on this big platform - she is a worthy voice that deserves to be heard at an international level💪🧠 💪
My life forever changed the day I realized this concept. It took years of struggle and being radically hard on myself to get to where it is now… simply a part of me.
The main skill she’s talking about is empathy or being able to put yourself in others places. One exercise that help me was that I would try to understand people I disliked the most until I could put myself in the same mental state they were in
I work in a high conflict job. I’ll try applying these steps
Good luck! What field?
My human brain is definitely scanning for threats 5 times a second, that makes complete sense
My personal shortcut internal question is - when I’m doing well enough to ask myself at the start of my emotions escalating - what do I want right now? Do I want to feel heard? Or do I want to feel “right”? Because those two goals are mutually exclusive.
This was fantastic. Both deep and actually practical to apply to our daily conflicts.
Subtle art of winning friends and influencing people talks so much about this. Timeless piece that’s more than relevant for friendships, relationships, and political environments today
I agree with everything here. But I just want to say I think it's mostly the receiving side of discussion. These strategies turn us into curious and empathetic people. But what if the other side is not curious or empathetic? Can we incite empathy where it doesn't exist? I think so. If someone is challenging me on one of my positions and they're asking me a "gotcha" question, I always ask them, "what do you think my answer is based on my perspective?" I push for the person to say my answer instead of me saying it. It forces them to verbally acknowledge my points. Otherwise if I am the one who says them, they can talk past me with more fish galloping without acknowledgement.
That's so helpful!
1. Nafas dalam-dalam (kasih otak asupan oksigen yang cukup)
2. Ciptakan common ground (persepsi bersama)
3. Tanya pertanyaan yang tulus
4. Mendengar untuk belajar
5. "Tell me more" [about it]
mantap om
Love this! It’s been on my mind a lot lately. I think most people are coming from a place of good. Letting there be room for nuance and understanding I think would lead to a lot more peace on controversial topics.
“Understand first before you feel”
These are all great. I wish more people on every side of every spectrum would try and learn them. I'm so tired of "I'm right, your wrong" points of view or people looking to poke flaws instead of just actually listening for listening's sake. I'm exhausted.
At the end, you pointed out the first, and the most essential, key: A mission check. WHY are you doing something. To what end result? Once that determination is successfully accomplished, the rest just kind of falls into place naturally.
I like this one. Hearing it from someone who was able to change their perspective is very enlightening
This mindset is so valuable if we all took the time to implement these techniques
Indeed, motivation, at the heart of all conversations, is a key part of determining what the outcome to any human interaction is going to be. Interesting ideas to try when meeting with others in conversation... 👍🙂
Golden skill helping in understanding and resolving any problems 👍
I was a queer kid in a Roman Catholic middle school, there was a lot of “othering” and bullying. I was treated horribly growing up. It made me sad but I always respond with kindness and tried to understand they were raised that way.
Anyways, when I was in high school I had three people from middle school message me. Two of them came out to me, one gay the other a lesbian, they told me I gave them courage and the girl apologized for bullying me.
That was amazing, what stuck out to me though was the third kid, his name was Ricky and he was one of the worst when it came to bullying, most popular in the grade.
He messaged me and said he was sorry, that he had treated me horribly but I was always kind to him. He thought queer equated to being evil. But as he got even just a little bit older he looked back and realized that I wasn’t evil, that I tried to be understanding and kind even when he wasn’t and it changed his views.
So yes, while it can be hard to stay calm and be understanding, it really can help to try.
I hope everyone has a fantastic day and maybe that even one person will read this and find the strength to take the higher path in face of discrimination and hate.
I can't begin to express how much your message means to me. Thank you for sharing.
Sometimes it helps to view your opponent the same way you’d view a child. (Obviously not in a negative condescending way like how some people view children) See them as someone who wants to learn, someone who genuinely doesn’t have ill intent, and may just be a little confused or misguided. Also be open to the fact that they might actually be right, as you may not be right about everything and even in adult-child conversations, sometimes the adult is in the wrong.
Thank you. These methods are really useful to me. I already use some, but this talk gave me a more nuanced understanding of them and taught the value of a couple of new ones.
I think lots of people watch this video and think “I’m the one that has the right view”. I can totally see it in the comments section. It seems that many are boasting that they did the right thing and the opposing party was in the wrong or less knowledgeable. For these people the message of the video went right past them. To be willing to truly listen you have to initially start off with “I don’t know anything” or “I’m in the wrong”. You have to be willing to let your ego go and be humble to truly listen. Listening is a trained process. It’s a hard skill to learn. I am still in the process of learning to be humble, it takes a lot of time and effort. Being humble is harder than being cocky. Anybody can put up a front and be cocky but it takes a truly knowledgeable and disciplined individual to be humble. It’s really hard, I fail at it all the time but I will keep working on it.
A very inspirational and strong woman, it takes courage to reach that kinda of growth and maturity and admit you were doing things wrong , props to her
"Tell me more" is also recommended in a harvard video i watched some days ago, but on the topic of "Small Talk", specifically when you don't have anything to say in response of what the other parties' were saying
Even for centrists like myself, who want to have rational conversations with nuance that takes all sides concerns into effect, it can still be difficult to let go of an attachment to wanting to be "right" as if that even is possible in most situations. The thing is that there are so many complicating factors that make many if not most issues not have a simple single "right" solution, it all depends on your perspective. Of course many people on all sides of the political spectrum tend to be captured by "talking points" of their favorite news sources. But many people simply base their decisions on cultural context and personal psychology that makes total rational sense to them. There are of course some topics which are genuinely hard to debate a right vs. wrong, but these are usually not the issues we fight so bitterly about today. Even outside of politics, I find that my desire to be "right" about any given thing is very "sticky." I think it stems from not being taken seriously growing up, not feeling respected, lacking self confidence, etc. I can only imagine similar aspects may play out for others.
Instead of preaching her ideas from a soap box, I really appreciated how she started off by giving a bunch of examples how she did it "wrong" and shared her own path.
Why this video doesn't have millions of views? , as others of this channel...
We people urgently need applying these tools in these times of high polarization.
Tell me more...
I know all the videos of Big Think are very helpful to each one of us, in my case this is one of the though provoking and very enlightening one. Happy Universe 🌌
The quality of our communication depends on our domination over that specific topic. Combining cognition and emotion, as it's mentioned in the video, results in a great understanding of the concept. Furthermore, human beings are inherently born to gain sentiment toward social interaction. These five key skills( breathe, create commond ground, ask a sincere question, listen to learn, tell me more) are crucial to have a good confidence and impact during our conversation.
I think that especially when it comes to political conversations, establishing a common ground is the easiest way to hold a sincere conversation.
Establish the idea: we both think that society should work towards bettering the lives of people, and we only disagree with regards to what the best way of doing that is.
It helps you immediately recognize the pillars supporting each other's belief systems, and you can carry on from there in a respectful manner, having communicated that you acknowledge your interlocuter is just as interested in the common good as you are.
The rest is just details you can figure out together.
In the documentary video series, The United Silent American Scream we do just that your suggestion to say tell me more is great we like to use the word elaborate. Yes, diversity of the people of America is what makes America great to make a America Greater we need to view these as our strengths. It is good to see that you have made a commitment to changing your own techniques to be a voice of unity rather than divisiveness. Thank you very much for the report. Keep up the good work you are a beautiful person.
Peace
Eye opening...... Especially for the extremely polarized times that we live in.
Dialogue is the answer. Listen to learn and speak to inform. No debate.
It brings me tears in a mixed emotions ways. Can we have more of these videos, specially when we debate or have grupal discussions? thanks
ive been doing this most of my life and some of my friends have looked at my approach to contentious conversations as weak and simply accepting and giving a thumbs up to the things people say and when I have tried to explain that what I want most is love respect and harmony and the way I do it is literally outlined in this video they tilt their heads saying I'm to patient or I'm not "holding people accountable" as tho that is what will bring peace love and respect I have a few of this conversations documented and wonder if I should release them to the world and show how a real live conversation of two people with opposing view can leave if not as friends then definitely no longer foes
Loved it! Thank you 🙏
Wonderful it is to watch this and learn to be a listener. It is really important to be a listener to actually develop good communication skills.
Listening to learn is so important in such a argumentative world people listen to answer back never to gain knowledge or get a better understanding on the topic or situation
The fact her name is Irshad is just amazing إسم على مسمى 🤍
Absolutely crucial for today's world
Thank you.
love this and how she evolved herself and the conversations!!!!!
Well done! This video is so useful these days, thank you!
The video presents an interesting perspective on how diversity is not a human construct, but rather a fact of life, and how we can use it to bring society together instead of tearing it apart. Irshad Manji, the speaker, offers five simple conversation skills that reduce emotional defenses and turn contentious issues into constructive conversations. She emphasizes the importance of understanding where other people are coming from and being understood for where we are coming from. These five skills include breathing deeply, creating common ground, asking sincere questions, listening to learn, and saying "tell me more." By utilizing these skills, we can shift the paradigm from either/or to both/and and solve nagging problems together.
I would say that Irshad Manji is an effective communicator who speaks with passion and conviction. She starts by hooking the audience with a thought-provoking statement and then follows up with relevant examples to keep them engaged. The video is well-structured, and her delivery is clear and concise, making it easy for the audience to follow along.
Regarding the five conversation skills, I believe they are essential in enhancing rational thinking and promoting healthy discourse. By taking a step back and breathing deeply, we can calm our minds and think more clearly. Creating common ground and asking sincere questions help us build rapport and trust with others, which are vital components of productive conversations. Listening to learn is a skill that requires practice, as it involves putting our egos aside and being open to different perspectives. Lastly, saying "tell me more" is a powerful tool that encourages others to share their thoughts and feelings without feeling judged. Overall, I think these skills are valuable in all aspects of life and can help us become better communicators and problem-solvers.
Conflict resolution is such an important skill. This is the type of content I love.
Captivating speaker and perfect wrap up question.
this video is absolute value.
I really like this one. Practical, insightful and well presented.
I love it.
admitting that your opponent's opinions is valid too is a skill, great talk Irshad
Thank you. This is exactly the problem I am having. And these are great advices
Thank you for sharing
Great video. Thank you, Irshad
God bless everyone. Have a good day.
One of the problems is that not every conversation has an even compromise available.
Sometimes, someone is right.
Climate change is a good example.
Either we are headed towards collapse, or we are not.
If on one hand, we are, there is no compromise.
If, on the other hand, we are not, why would someone be willing to give up a necessity for no reason in order to appease someone who is just making a mistake?
Sometimes it’s actually important to win.
Not letting labels and especially political party teams divide us is key.
- Recognize the evolving nature of humans to foster unity (start timestamp: 1:02).
- Embrace deep breathing to reduce stress and improve cognition (start timestamp: 3:29).
- Proactively create common ground before debating issues (start timestamp: 4:08).
- Ask sincere questions to understand others' perspectives (start timestamp: 4:43).
- Demonstrate listening to learn rather than to win arguments (start timestamp: 5:27).
- Respond to hostility with inquiry by asking, "Tell me more" (start timestamp: 6:19).
Thank you for such a wonderful and very insightful video. You made it easy for me to "choose wisely".
“Beyesian Thinking” says, not that you should doubt yourself, but you should always know there is a chance, even if it’s a tiny chance, that you might need to change your mind when you go into a discussion - or argument.
It is epic that you have changed in such a manner, Irshad. I'm happy for you.
Thank you for this!! And to this simple human exercise related to politics. Right now is crucial to learn to keep cool.
Political extremists are a minority and yet they rule all conflicts. I wish those people could follow the advice on this wonderful video.
Turning indecent enemies into decent enemies. "Because to be equals is to be enemies" JS Mill
Thank you very interesting. Lots of things to learn I got two principles to work on thank you. Good day. Working on my humility. Thank you. MC
Choose wisely!!!! Gosh. She goosebumps me.
🔥🔥🔥 happy for her transformation and taking the time to share it with us
I love the choice of title for this video. Soooo many people need to watch this.
Great development, self-awareness, and strength for her to come forward against herself previously like that.
Powerful learning in this video.
We are stronger together ❤🔥
The issue I have as a good listener is people appreciate you but don't give the same in return.
If we all practised this process, I am confident there would be more progress and less regression+violence. We all have a views, influenced by variety of factors and circumstances. We should all be prepared to listen.
All holy TH-cam algorithm, please recommend this video to everyone I know.
Good wisdom. Thanks.
I understood this about communicating early on in life.
The difficult part is to make it a habit so that it kicks in auto-pilot.
Lead by example, and broken down. Nice.
I can listen to her talk all day. She's very captivating.
Yep 👍
Excellent video, I definitely loved it!
so good and a desperately needed mindset today
Really Great advice in this video. Excellent.
In my own experience I think it is easier to apply these principles to physical conversations or confrontations and get results. I have never had any issues with physical conversations, as body language, jokes and context is not misinterpreted. The problem I have always had is in virtual communication or social media. I think divergent opinions are less tolerated nowadays, most people just want to form tribes and echo chambers online to feel safe and righteous in an uncertain world. Context is lost in translation and people find evidence and justifications to stick to their views.
One of the best video of this wonderful channel, congratulations
Wonderful
"Diversity is not a construct. It's a fact." Yup! Pretty much sums it up.
Thanks!
Thank you so much! Well appreciated.
Wow, great content as always!!