The shop ticket thing really is applicable to any industry. Deciphering vague descriptions or having to reverse engineer situations/problems due to insufficient detail is extremely inefficient, yet very common at so many businesses.
I’ve handed a gun to my smith with $700 and wrote, “do something cool with a red dot on my Model 41, you know what I like, and I know what you like so anything in between until the money runs out”. That’s a very accurate shop ticket and I was and still am over the moon happy with the work, (I actually got more then I paid for, or at least that’s what I feel).
@@ScottKenny1978 I kinda do the same for freelance construction work. $55/hr if you leave me alone with a basic idea, $75/hr if you are going to bother me.
In agreement on the shop ticket thing 100%. As a diesel tech I hated getting a job that was started by someone else and the ticket gave me absolutely NO information about the issue OR what work has already been done!
Love the shop ticket portion of this video. And the honest to GOD truth is, anyone, and I mean anyone, who has ever worked somewhere that uses or where shop tickets are required, knows exactly what you’re talking about because they’ve gotten one of those shop tickets at some point! And those particular shop tickets will never go away. Even when they’ve all been integrated into the computer system. There will still always be that one that is, well, completely useless.
I know exactly what you are saying about the shop tickets. I have to tell my service advisors (I'm a diesel tech at a Mack dealership) all the time that I'm not a mind reader. I need as much info about the issue or problem the customer is having with their truck as they can get. The less time I have to spend trying to figure out what the problem is with the truck to begin with the less time it will take me to diagnose and fix the problem. $150 an hour for labor adds up really quickly.
Same if the customer have further problems. Sure you may have the details in your system, but if the customer is on the road and have to go to some other company to get it fixed then knowing exactly what was done last time may help pinpointing the problem for the next person trying to work on that machine. I worked with RMA for computer motherboards, and I can't even begin to count the times the customer sent a RMA just saying "Doesn't work" or something equally uninformative. No shit sherlock! Of course it doesn't work or you wouldn't be sending it in for RMA. But in what way doesn't it work? Is it dead, as in doesn't post, or is it posting but crashes when booting, or is it a USB port that doesn't work? Perhaps it crashes when running a stress test? Same when a technician didn't write down exactly what the problem was that they fixed. Even if it was a PEBCAK, which means Problem Exist Between Chair and Keyboard, I want to know that when the customer calls back claiming we never repaired their computer. If someone asks you can always respond that it's very much like a PEBKAC, but a little more common.
Thanks so much. I asked this question because I'd heard that for particularly Rem 700s, you only wanted the areas you mentioned touching. I got worried when my smith glassed the entire recoil lug of my M70, but then I wasn't sure that he was wrong. Specifically, I wondered if the "no touching except on the back" rule was peculiar to the Recoil nut on an M700, similar to the weird bedding rules on Garands. The fact that you did this on an M1903 is perfect for me, since my rifle is essentially a refinement of that design.
Perfect think through of the problem, spot on. As an addition, the full bed isn't wrong, just time and material consuming is all. Let your smiths repair stand, especially if sub MOA groups are a result. Just sayin.....
Squids will understand, especially Snipes -- "OPNAV 4790.4 2K " Document your work; You may start it and others will finish it; You may ALSO be finishing the work of others ... -- SEMPER Gumby
It's broke is the ticket. The bill should say, It's fixed... Computers are almost the same. User can't get in to print. Why? because the supervisor hasn't unlocked the front door.... That glass looks beautiful. And Thank You.
hehe,I fairly often just get a part of a screenshot that is shrunken so nothing is readable in it, as the only content of an email, subject says "error" but not what system/ticket or anything else. Sometimes I just delete those emails. I'm the admin and dev of the systems we have lol.
I really enjoyed this format of video, where you went into deep detail on everything you did to the gun and why you did it. Even though you didn't actually show us you doing it. Great for projects that you don't feel require a long format video.
That shop ticket is almost as bad as the guy who calls to ask "What's wrong with my _____" and wants you to diagnose the problem over the phone. My standard answer always was " What does my girlfriend look like?" Customer : "How would I know, I've never met your girlfriend" Well, I've never met your car ( my occupation ) so how the Heck ( nice word for youtube ) am I supposed to know what's wrong with it! I need more information and I need to have the device IN MY HANDS if you expect me to figure out what's wrong with it. Otherwise ...... don't waste my time and yours.
Oh man I'm going to steal that line. people all the time try to get me to diagnose their legal problems or contracts without giving me the whole thing. they somehow think it will save the money to have me give an opinion on two sentences out of context. Nope.
The bedding explains why my pos mossberg mvp I made a pos stock for works as well as it does. Contact in front around the front ring and recoil lug, contact around the rear action screw, tang, pillars and that's about it. Not bad for under 400$ and 3/4" groups with 69 NCC. 'Glassed' with 5 minute epoxy...
Mr. Mark, I've had guys say this to me and I know it really applies to you. I'd love to sit down have a beer and chew your ear for an hour. Your video's are great.
A gun is an highly engineered technological tool, not a fence. To start adding screws in an attempt to repair it is weaksauce! Hope that German guy took notes...
It's called a crossbolt, and it's commonly seen on large magnum rifles, in an attempt to prevent the stock from splitting. The downside is it's visible, but on sporting rifles it's not an issue.
@@machinist7230 Crossbolts were a thing before Acraglass was invented. They don't work as well either. No reason to use an old hardware setup unless you're attempting to be period correct. Otherwise it's just Fudd.....
The communication thing bit me today at work. (Long) I was supposed to load frozen in the afternoon Thursday and finish loading Friday morning because production wasn't done. That didn't make sense to run my freezer unit needlessly overnight so we'll just load in the morning. Production didn't get started when it was supposed to so I got loaded 2 hours late. Split load, half here half there crap. Oh and pick up one pallet with 11 packages somewhere in there. Ok, appointment for one place, open on the other so we'll prioritize the appointment drop. Got there at shift change, wasted time. Now I'm 2/3 full. Run to the 1 pallet pickup, feeling a time crunch for the last stop. Wait 2.5 hours until they're almost closing to find out it's actually 11 PALLETS and 24klbs. So that would put me about 9k over gross. They load slow. Eventually I can't take it, I gotta go, I'll just take what's loaded and come back later. Nope, all or nothing. Ok, take it all off and get your ass in gear before you make me miss my last stop I'm already an hour late for. I'm blamed for someone else's miscommunication, so is my dispatcher even though she was told and told me it was one pallet. Normal day for me. TLDR, always read the bills and don't go anywhere or do anything based on assumptions. Expensive lessons.
Bedding related Q for Mr. Novak or anyone: Any advantages/dis-advantages between Acraglas gel "standard" vs Non-Flamable? Is the Non-Flamable stuff baby seal/spotted owl/gluten free?
Documenting what you did/how it works is the Bible in coding and software engineering as well. You'll find this principle everywhere ofc, but nowhere so quick to teach as in computer touching. It's like the difference between reading a mysterious book in a forgotten language - and the same book with the translation printed in the next paragraph.
Hey Mark. Before you had your own channel I thought there was a Q&A video where someone asked about your favorite cigars? Is that still around somewhere? If not maybe that would be a good topic for one of these Questions...Answered videos? Fellow cigar smoker here who is always looking for new things to try.
Hello Mr Novak, I really enjoy your video's and have been watching them since the beginning. I really learnt a lot by your explanations. Just a question, I wanted to look back at previous video's and noticed a lot of them are missing. Will they be re-uploaded, or made public again? Thanks.
Would I convert rust on a case hardened receiver like any other blued receiver by boiling and carding? Will the boiling affect the colors of the case hardened metal? Thanks in advance. 0:03
How do I prevent my 03 Springfields from splitting in the back without bedding? I want to preserve the stocks in their “original “ condition and shoot them and not have them split.
Can you re-upload that video with a german drilling and broken triggerguard please? And there was another excellent one about headspace. Best greetings from germany :)
I need your address an info some how. I have an Winchester 1894 pre 64 30-30 manufactured in 1912 that i need a toe repair done on the stock, an the Main tang screw on the top side for the stock wont unscrew. I can turn it an 1-8 to a 1/4 turn either way an it just tightens up either which way i turn. “PLEASE HELP ME “ 109 years old.... I dont want to ruin this beautiful piece of history an i dont know what to do...😩
For anyone reading I really need advice. I have a Type 38 carbine that I tried drifting the front sight over on. After a few wacks with a punch the damn dovetail joint started to squish almost like play dough. Now it looks terrible and it still won’t budge even a little. I have no idea what to do. I don’t know if a gunsmith would be able to remove or drift the sight or if it would just make things worse. I clearly don’t have the tools to do it without just making things look worse. It’s very frustrating and I hate to even look at the gun now. What do I do?
@@marknovak8255 Thanks so much for the reply Mark! Do you think the Williams front sight pusher will fit the Type 38? It seems like that’s the only universal tool meant for rifle front sights for sale online. Do most gunsmiths have dedicated machinery for the task?
Novak's remarks about bedding the barrel north of the chamber are ambiguous. Should we bed the barrel? Should we not? He is really not clear here. Whatsay, Mark? ...
"Casey knows what we did"
Hahahahaha SAVAGE!
Minute of basketball at 200 yards...
Absolutely classic!
The shop ticket thing really is applicable to any industry. Deciphering vague descriptions or having to reverse engineer situations/problems due to insufficient detail is extremely inefficient, yet very common at so many businesses.
As a mechanic I get this all the time from advisors. I've actually gotten a ticket before that just said "engine run crappy"
Mark, you need to do a video a day, watching your video is like a cigar and a cognac at the end of my day. Keep it up.
can you imagine what the work load would be though.
He's got a life outside of TH-cam.
@@paisleyprince5280 tongue in cheek mate, was a mere joke
I’ve handed a gun to my smith with $700 and wrote, “do something cool with a red dot on my Model 41, you know what I like, and I know what you like so anything in between until the money runs out”. That’s a very accurate shop ticket and I was and still am over the moon happy with the work, (I actually got more then I paid for, or at least that’s what I feel).
You gave your smith a blank ticket and left it up to him. It became Fun for him, rather than just another repair.
@@GunnerAsch1 yes, absolutely yes. It became a “project” and not a job. And I paid him to play, even though it was work.
@@john-paulsilke893 I know a guy (professional painter) who charges less the more fun he has doing it.
@@ScottKenny1978 I kinda do the same for freelance construction work. $55/hr if you leave me alone with a basic idea, $75/hr if you are going to bother me.
I’m glad Casey knows. Because no One else does
In agreement on the shop ticket thing 100%. As a diesel tech I hated getting a job that was started by someone else and the ticket gave me absolutely NO information about the issue OR what work has already been done!
And then the first rule still applies. Specifically never trust the guy who is in before you. Including if you were the guy who was in before you.
@@GunFunZS Especially if you were the guy in before you. As i frequently find out, I didn't know what I was doing [insert length of time] ago!
Documentation and clear communication are the foundation of a properly run business. Glad you're spreading the word.
Love the shop ticket portion of this video. And the honest to GOD truth is, anyone, and I mean anyone, who has ever worked somewhere that uses or where shop tickets are required, knows exactly what you’re talking about because they’ve gotten one of those shop tickets at some point!
And those particular shop tickets will never go away. Even when they’ve all been integrated into the computer system. There will still always be that one that is, well, completely useless.
I know exactly what you are saying about the shop tickets. I have to tell my service advisors (I'm a diesel tech at a Mack dealership) all the time that I'm not a mind reader. I need as much info about the issue or problem the customer is having with their truck as they can get. The less time I have to spend trying to figure out what the problem is with the truck to begin with the less time it will take me to diagnose and fix the problem. $150 an hour for labor adds up really quickly.
Same if the customer have further problems. Sure you may have the details in your system, but if the customer is on the road and have to go to some other company to get it fixed then knowing exactly what was done last time may help pinpointing the problem for the next person trying to work on that machine.
I worked with RMA for computer motherboards, and I can't even begin to count the times the customer sent a RMA just saying "Doesn't work" or something equally uninformative. No shit sherlock! Of course it doesn't work or you wouldn't be sending it in for RMA. But in what way doesn't it work? Is it dead, as in doesn't post, or is it posting but crashes when booting, or is it a USB port that doesn't work? Perhaps it crashes when running a stress test?
Same when a technician didn't write down exactly what the problem was that they fixed. Even if it was a PEBCAK, which means Problem Exist Between Chair and Keyboard, I want to know that when the customer calls back claiming we never repaired their computer. If someone asks you can always respond that it's very much like a PEBKAC, but a little more common.
@@blahorgaslisk7763 ah, yes, the dreaded PEBKAC errors.
AKA the user is stupid.
Thanks so much. I asked this question because I'd heard that for particularly Rem 700s, you only wanted the areas you mentioned touching. I got worried when my smith glassed the entire recoil lug of my M70, but then I wasn't sure that he was wrong. Specifically, I wondered if the "no touching except on the back" rule was peculiar to the Recoil nut on an M700, similar to the weird bedding rules on Garands. The fact that you did this on an M1903 is perfect for me, since my rifle is essentially a refinement of that design.
Perfect think through of the problem, spot on. As an addition, the full bed isn't wrong, just time and material consuming is all. Let your smiths repair stand, especially if sub MOA groups are a result. Just sayin.....
Garands are another story for a different day!
can confirm. even in web development, unclear tickets result in unclear work and pissed of project managers.
My Eddystone Model 1917 has the same pattern of cracking. No more mystery on where to Accra Glass. Thanks for the timely post!
I love your blunt, business attitude. “Casey knows what we did.”
Thanks Mark for doing your videos. It’s always great to see your masterwork!
I honestly I have not ever found better content, mark your amazing please please don’t ever stop , thank you for your knowledge
Thanks. Trying for a small amount of humor, I have found it makes the medicine go down easier
@@marknovak8255 have you ever tried this for blueing?
Wondering if it would work.
th-cam.com/video/bV-PItEcLXY/w-d-xo.html
Thanks for taking the time to explain it all. Millwright experience pays off even at this much smaller scale.
Squids will understand, especially Snipes -- "OPNAV 4790.4 2K " Document your work; You may start it and others will finish it; You may ALSO be finishing the work of others ... -- SEMPER Gumby
Casey knows what I commented
OUTSTANDING.......!
I enjoy the humor Mark! Sweet perfection and great ideas on how to get in and get out without being noticed. As it should be. Thank you again sir.
Thoroughly enjoyed this.
It's broke is the ticket. The bill should say, It's fixed... Computers are almost the same. User can't get in to print. Why? because the supervisor hasn't unlocked the front door.... That glass looks beautiful. And Thank You.
hehe,I fairly often just get a part of a screenshot that is shrunken so nothing is readable in it, as the only content of an email, subject says "error" but not what system/ticket or anything else. Sometimes I just delete those emails. I'm the admin and dev of the systems we have lol.
The pleasure is all ours Mr. Novak
I really enjoyed this format of video, where you went into deep detail on everything you did to the gun and why you did it. Even though you didn't actually show us you doing it. Great for projects that you don't feel require a long format video.
I really enjoy these videos because Mark explains complicated concepts in a way that an old C student like me can understand.
always a pleasure to see your work, chief.
Your learning becomes ours. Thanks!
Casey knows what this comment is
That shop ticket is almost as bad as the guy who calls to ask "What's wrong with my _____" and wants you to diagnose the problem over the phone.
My standard answer always was " What does my girlfriend look like?"
Customer : "How would I know, I've never met your girlfriend"
Well, I've never met your car ( my occupation ) so how the Heck ( nice word for youtube ) am I supposed to know what's wrong with it!
I need more information and I need to have the device IN MY HANDS if you expect me to figure out what's wrong with it. Otherwise ...... don't waste my time and yours.
I usually ask them to hold it closer to the phone.
Oh man I'm going to steal that line.
people all the time try to get me to diagnose their legal problems or contracts without giving me the whole thing. they somehow think it will save the money to have me give an opinion on two sentences out of context. Nope.
Your videos are so informative. Thank you for taking the time to bring us the content.
On no...more knowledge...ignorince can be blissful. Agree on shop orders...clear and concise should be the norm.
Casey knows my comment. 🙄
But actually this video is very useful to me. I'm sure many will find value in it as well. Thanks.
I bet Casey was pissed!
The bedding explains why my pos mossberg mvp I made a pos stock for works as well as it does. Contact in front around the front ring and recoil lug, contact around the rear action screw, tang, pillars and that's about it. Not bad for under 400$ and 3/4" groups with 69 NCC. 'Glassed' with 5 minute epoxy...
Mr. Mark, I've had guys say this to me and I know it really applies to you. I'd love to sit down have a beer and chew your ear for an hour. Your video's are great.
Good stuff, as always! Thank you, Sir.
A gun is an highly engineered technological tool, not a fence. To start adding screws in an attempt to repair it is weaksauce! Hope that German guy took notes...
It's called a crossbolt, and it's commonly seen on large magnum rifles, in an attempt to prevent the stock from splitting. The downside is it's visible, but on sporting rifles it's not an issue.
@@machinist7230 Adding cross bolts was a common arsenal refurbishment on certain rifles.
@@machinist7230 Crossbolts were a thing before Acraglass was invented. They don't work as well either. No reason to use an old hardware setup unless you're attempting to be period correct.
Otherwise it's just Fudd.....
You do awesome work. Yes the trick is to do the work and no one ever know.
Casey is the man.
The communication thing bit me today at work. (Long)
I was supposed to load frozen in the afternoon Thursday and finish loading Friday morning because production wasn't done. That didn't make sense to run my freezer unit needlessly overnight so we'll just load in the morning. Production didn't get started when it was supposed to so I got loaded 2 hours late. Split load, half here half there crap. Oh and pick up one pallet with 11 packages somewhere in there. Ok, appointment for one place, open on the other so we'll prioritize the appointment drop. Got there at shift change, wasted time. Now I'm 2/3 full. Run to the 1 pallet pickup, feeling a time crunch for the last stop. Wait 2.5 hours until they're almost closing to find out it's actually 11 PALLETS and 24klbs. So that would put me about 9k over gross. They load slow. Eventually I can't take it, I gotta go, I'll just take what's loaded and come back later. Nope, all or nothing. Ok, take it all off and get your ass in gear before you make me miss my last stop I'm already an hour late for. I'm blamed for someone else's miscommunication, so is my dispatcher even though she was told and told me it was one pallet. Normal day for me.
TLDR, always read the bills and don't go anywhere or do anything based on assumptions. Expensive lessons.
Awesome video, cool work.
Quality content, as per usual.
Detail detail detail...a minutes writing saves an hours lost productivity
Bedding related Q for Mr. Novak or anyone: Any advantages/dis-advantages between Acraglas gel "standard" vs Non-Flamable?
Is the Non-Flamable stuff baby seal/spotted owl/gluten free?
Documenting what you did/how it works is the Bible in coding and software engineering as well. You'll find this principle everywhere ofc, but nowhere so quick to teach as in computer touching.
It's like the difference between reading a mysterious book in a forgotten language - and the same book with the translation printed in the next paragraph.
I guess Casey knows everything!!!
Minute of basketball. Classic.
Dammit Casey
Hey Mark. Before you had your own channel I thought there was a Q&A video where someone asked about your favorite cigars? Is that still around somewhere? If not maybe that would be a good topic for one of these Questions...Answered videos? Fellow cigar smoker here who is always looking for new things to try.
Maybe you can get an idea watching the Mateba takedown. If I'm not mistaken, he lights one up after he's done with it.
@@onpsxmember I believe you're right but I don't believe he's ever made the bands terribly easy to see or read.
Great video
Thank you!!!
Hello Mr Novak,
I really enjoy your video's and have been watching them since the beginning. I really learnt a lot by your explanations.
Just a question, I wanted to look back at previous video's and noticed a lot of them are missing. Will they be re-uploaded, or made public again?
Thanks.
Would I convert rust on a case hardened receiver like any other blued receiver by boiling and carding? Will the boiling affect the colors of the case hardened metal?
Thanks in advance. 0:03
Hahaha, that Casey!
Thanks for the instruction
Thanks for the video.
How do I prevent my 03 Springfields from splitting in the back without bedding? I want to preserve the stocks in their “original “ condition and shoot them and not have them split.
Casey Jones better watch your speed.
Algorithm engagement comment
Can you re-upload that video with a german drilling and broken triggerguard please? And there was another excellent one about headspace. Best greetings from germany :)
Excellent advise....That aprglass or how ever you spell it....Where can l get some ?? Thanks
Acraglas. Brownell's sells it. Good stuff.
@@slowhand1198 Thanks very much...!
Cool
The Finnish M39 is free floated and they are one of the most accurate Milsurps ever
I need your address an info some how. I have an Winchester 1894 pre 64 30-30 manufactured in 1912 that i need a toe repair done on the stock, an the Main tang screw on the top side for the stock wont unscrew. I can turn it an 1-8 to a 1/4 turn either way an it just tightens up either which way i turn. “PLEASE HELP ME “ 109 years old.... I dont want to ruin this beautiful piece of history an i dont know what to do...😩
Yes
nice video like ever
For anyone reading I really need advice. I have a Type 38 carbine that I tried drifting the front sight over on. After a few wacks with a punch the damn dovetail joint started to squish almost like play dough. Now it looks terrible and it still won’t budge even a little. I have no idea what to do. I don’t know if a gunsmith would be able to remove or drift the sight or if it would just make things worse. I clearly don’t have the tools to do it without just making things look worse. It’s very frustrating and I hate to even look at the gun now.
What do I do?
Get some penetrating oil on it now. Find a chap with a sight pusher. It must be pushed, not impulsed, as you've found the the iron is too soft.
@@marknovak8255 Thanks so much for the reply Mark! Do you think the Williams front sight pusher will fit the Type 38? It seems like that’s the only universal tool meant for rifle front sights for sale online. Do most gunsmiths have dedicated machinery for the task?
I cracked a sight base on a 1917 using a rubber mallet one time. I feel you 100%!
@@simplymadness8849
Look at reviews on brownell's...I'd look for a different one.
Doesnt the 03 have an undercut at the ass end of the tang?
How do I get ahold of you about conserving one of my old guns?
Hit up his Patreon page, that has his email address on it.
Those pinned 1903 stocks crack all the time. Not good for a shooter.
:)
Don’t know why but I expected “to cover our asp” at the end
🤣
Novak's remarks about bedding the barrel north of the chamber are ambiguous.
Should we bed the barrel?
Should we not?
He is really not clear here.
Whatsay, Mark?
...
Bed the first 2 inches of the chamber, only. Not the barrel