@@Jupiterloobncj I'm not from the US but I work with an american bank and our clients dispute this airline all the time because if they cancel your flight (the airline itself not the client) they only give you travel credits. It doesn't really get refunded by Turkish Airlines in cash until the client files a dispute with their bank. And the airline only gives it back because there are regulations in the US about this. If the client won't file a dispute with the bank they'll never refund it. And i worked at 2 american banks and see this airline all the time in our debit/credit card disputes
@@chinnywanders Where can I find those regulations? Do they apply worldwide on all credit cards? Is it just a VISA thing or a Mastercard thing? Or is it by country? How do you ask about them?
I totally agree with you 3 times I got scammed with Turkish airline. once you give them the money, they have a hundred way to don't return and credit card companies don't have access to dispute. Thank you for letting us know how they work even there are agent's big scammer.
I had similar experience when my flight was canceled and rescheduled for the next day. They gave me a voucher that I could only use at their office. The nearest office for me was 2 hours flight away from my hometown. I would not recommend this airline.
I do not see any scam here. It is a standard practice by Most IATA airlines for international airlines. If you buy a ticket through agent and or its a restricted ticket (not full fare) then don't expect any reimbursement in cash. The voucher is called MCO you could have redeemed it at airport desk or booked the next flight on the same airlines. I have traveled over million miles on all the major airlines and had experienced many cancellations subjected to same rules and practice. Please check the IATA rules for any international carrier.. you fill find it no different then TI.
piece baggage weighing 23 kg can be checked-in as excess baggage both for Economy Class and for Business Class. On these routes, 80 USD will be charged per piece for excess baggage weighing between 23-32 kg.Regardless of the weight and piece concept, a single piece of baggage cannot exceed 32 KG. Baggage that exceeds 32 KG must be divided and carried in two or more pieces.
Never ever cancel your flights or holidays booking! U may loose your deposit or whole booking if u wish to cancel after time. Let them cancel your booking to get full refund.
Very typical, it never happened to me!! The fact that never happened to you, does not mean that one day you are not going to come into crossroads with their business practices like I just did. Their phone live customer service is the worst. They hung up on you. And make you pay diferencial money for stuff stipulated not to pay. Their computer system conveniently rejects your email addresses as invalid when filling up forms so they don't charge you for things stipulated not to. Everything comes to a gray area with them. But, if you flash your credit card to pay their sweet differentials for whatever. Oh, system is just fine and your email address is valid. I mean, everything is fantastic now!!
I don’t know what he is talking about extra weight. It happened to me that I had 1kg extra on my 2 luggages several times and they never charged me extra
I understand your frustration. It looks to me like I am going to lose almost $5000 that I paid for a family that lives in another country. I used my credit card, and they never told me that the passengers would have to PRESENT the form of payment that was used to book the flight, which is impossible. So I asked for a refund and they said I couldn't get one because it was a promotional flight, and promotional flights are always non-refundable. I made SURE that the tickets were refundable, I was told twice during the process that they were, then they throw up different options as you go along, not telling you that you may be choosing an option that CHANGES the applicable refund policy. I'm furious and, like you, striking back the only way I know how.
@@anerzlearth1836 They insisted that I go to an airport with a Turkish airline office. There are only 4 of those in my country, and the closest one is two states away. In the end, that's what I had to do, pay $700 for a friend who is an experienced flyer, which I am not, to go with me and show them my actual credit card. I hate Turkish Airlines passionately now.
@@anerzlearth1836 The good news is that I was able to help the family in question get to their destination country 3 months ago, end of October, but absolutely no thanks to Turkish airlines. They didn't work with me at any single step along the way.
@@cherismith5707 I totally understand because I also encountered a similar problem (My son purchased my flight ticket as a birthday gift, and he lives in another state in which there isn’t a TA ticket counter at the airport, or sales office in his respective city). After reaching out to TA customer service with my concern MULTIPLE times I FINALLY received a link to download TA’s CREDIT CARD AUTHORIZATION FORM(which includes the email address the cardholder MUST use to submit the form, and attach photos (front & back) of credit card used to purchase ticket and government issued identification. Additionally, the representative and I exchanged several emails in which I explained EVERYTHING in detail concerning the payment situation and even attached the photos of the credit card and ID. He immediately went into the system to update the system to reflect the changes and was reassured that I will encounter no problems at check in. However, he still sent me a email containing the link to send to my son so that HE could send the documents to make sure its wasn’t fraud. Prayerfully I won’t encounter any problems. Cause I’m prepared to show each and every email that was shared between myself and the TA agent. I’ll let you know on 02/06.
@@GlobeTrekkingwithMzFab This airline claims to be so concerned with making sure it's not fraud, but they don't become concerned about that until AFTER they take our thousands of dollars. They make sure they get their thousands of dollars before they let us know how many hurdles we have to jump through, expensive and very problematic hurdles, to meet their requirements to make sure that WE don't get frauded, like they care about us. It's a complete joke. Please do let me know how that went! It's a very good idea if you do ANYTHING with Turkish airlines to keep documentation of every single transaction and have it on your person when you deal with them.
Many thanks for sharing this to new passengers. I was considering this airline to fly but after watching your video and other guy`s video plus many bad comments about this airline, the lack of politeness and kidness of the flight attedants, the lack of responsability of the customer service, made me stop to book with Turkish Airlines.
my dad had to travel from tehran to adana to see his friend which works with him. the flight got delayed by 10 hours, the food wasnt great, the flight attendants were really tired and angry. also after the 10 hours delay it got delayed again by 2 hours! never travelling with them EVER again
I understand your frustration but there're alot of variables that isn't clear in your case if you're ticket was booked through a third party agent like an online website that is not Turkish Airlines official website they can't refund that's true for any airline and I worked for a couple of them including Turkish Airlines what they can do is usually offer a rebooking free of charge or a voucher now I am not sure what exactly happened in your case a miscommunication from their part or something but hell one time I remember I had to change an economy booking to business class free of charge just because there were no economy available for his rebooking
@@philosopherlady434 it's usually valid for two years and yes ofc you can always book a fully fixable ticket but usually it cost a lot more, and sadly regarding your voucher it can't be extended but you can reissue before it expires on a far date full max year, preferably close to a period where you might travel again and reissue it once more on the actual travel date.
hi i hope you reply, me and my family booked a trip to turkey and with turkish airlines, we booked it in february this year and we are going in a few weeks hopefully 🙏🏼. However we resently found out that when going on the app, the seats that we paid extra for and booked so that we can be seated together, now on the app it tells me to pay again and it doesn’t come up with the seats we have chosen. We then rang turkish airlines phone and the person said our seats were cancelled and so has our luggage! We paid extra for seats and 23kg luggage each! i need help on what to do now, pls let me know how i can fix this because i do not want to pay again as i already paid back in february this year. The man on the phone said our flights have not been cancelled but our seats and luggage has been. what do i do? i hope you reply thanks
Getting refunds is very hard, just exchange/freeze the canceled flights to a to a new flight. And for the voucher thing its not really a scam its just a old system, since turkish airlines is operated in Turkey its very easy to find offices in Turkey. Fyi offices in airports are most likely closed try to find a office in your country. And I think you were misinformed with the extra weight thing, it cost 120dolars for a new 24kg and I never heard of extra kilo costing 50$’s. Besides, there is a purpose for the 24kg limit; its not there for you to go above it. I flew with Turkish airlines for more than 100+’s.
My dad is scammed by Turkish airlines. When we was doing check in and giving luggage. The representative of this company removed 15,000 miles from us without asking us. We wanted to return them but without success. Even though we didn't fly in business.
I regret that I didn’t watch this video before booking my flight. I requested to change my ticket due to family emergency , they made involuntary change to the same original date, which I wanted to advance it by a month earlier. Then they refused to change and claim that I already changed my ticket. Now for several days I am just submitting feedback and feedback, and they are just forcing me to buy for the change fees, or wait for the feedback response which I am not receiving
As of December 2020, these vouchers could now be redeemed online or through the hotline; previously this was not possible. However, you could continue you to use your vouchers through a sales office. If the voucher amount is higher than the new ticket you intend to purchase, the difference would be applied in a new voucher and would be handed to you during the booking process.
had a cancel flight twice in turkish airlines, i decided to ask for refund however they could not make it online even you call in customer service.they suggest me to go to the office near me and now i am waiting for full refund as they give me the papers that it will be refunded soon
@@vitra4361 yes they refund it after 30 days. they deposit to my debit card where i used to purchased the ticket before.hopefully you will have it also soon
I’m sorry to hear about your experience with Tk but regarding your statement (3:47) it’s not only TK that Charges for overweight. All airlines does that. In addition to that the price is not always as high as you mentioned per kg. I fly TK from CPH a lot and I’ve never paid for excess weight since TK is very generous and offers 30+8 kgs which is 100 times better than all other European airlines but I know that you pay ≈12$ per extra kilogram
@@ahmadabdulla7282 of course he still talking about $40 cause you don't know what he feel and also it's true. if you wanna make sure go ahead and check there website they charge 160 euro per 5 kg and if you do the math that is $39 habibi
Excess baggage consideration You can find the binding legal conditions concerning your baggage on the General Conditions of Carriage and baggage Excess Baggage Terms and Conditions pages. You must ensure that your free baggage allowance is shown on the ticket prior to the flight. On routes with piece baggage concept, the maximum weight of 1 piece of baggage is 23 kg for Economy Class and 32 kg for Business Class. A one piece baggage weighing 23 kg can be checked-in as excess baggage both for Economy Class and for Business Class. On these routes, 80 USD will be charged per piece for excess baggage weighing between 23-32 kg. Regardless of the weight and piece concept, a single piece of baggage cannot exceed 32 KG. Baggage that exceeds 32 KG must be divided and carried in two or more pieces. Student discount is not valid for excess baggage fee on AnadoluJet flights. Baggage fees and rules may vary. Please visit our page for more detailed information. To purchase excess baggage visit our excess baggage purchase page.
I got a same problem They gave me 2 vouchers for one canceled flight .plus one voucher in Euro and another one in US dollar . The problem is not solved .
I had a flight with layover cancelled last winter from Istanbul back to Canada through text. I noticed online they had another flight the next day with seats available so I told them over the phone to give me the direct flight the following day and they later emailed me that it was confirmed. I never got my hotel room night back because the hotel wouldn't write me a receipt and only accepted cash, but at least I got the more expensive direct flight to make up for the lost layover time.
My diamond earrings were stolen. They were caught in front of CCTV in front of Salim Chicken Restaurant at Istanbul Airport in a second. But no one did anything and I was also getting late for boarding.....
Traveled with Turkish airlines more than 20 times and never had a problem. Was let off 4 kg over and was able to book another flight within a year because of a cancelled flight not to mention I love the lounge in Istanbul for a extra £15
I tried to cancel my flight 3 weeks prior to my flight. Had a flight planed from atlanta to ukriane. When ukraine issued a news saying that were going to close the borders I asked them to cancel my flight. Mannnn...I called them many times and couldn't speak with anyone that could speak English or maybe they were speaking and I couldn't understand. But I called them many times asking to cancel and all the people I talked they couldn't explain how was the process to cancel it. One person said you go to this site and do a review to cancel. Wtf I have to do a review to cancel a flight? I lost $910 dollars but thats ok. They will get fuck some way down on the road. Matter fact they are getting fucked with the covid 19. You lost 600 bro I lost 910.
I would suggest to buy travel insurance next time, and always try to dispute payments with your credit card company. They would gather complete details and then initiate investigations, which in many cases end up being in your favor. I personally had no such financial troubles with Turkish airlines, but had troubles with many of their flight attendants who act in very rude way and change your seats the way they like without prior notice. I still consider Turkish far better than other airlines in the middle east such as Emirates and Saudi. Saudi airline charged my relative 7000 SR " 1800 dollars" for one way repatriation flight from Saudi to US !!! Taking advantage of COVID to charge passengers extra.....
Me too The voucher was given as an option which i chose not to take. If you don’t have the common sense to claim your money back when you have the chance&you don’t look into the ins and outs of the voucher, on your head be it.
Same way Turkish Airlines cheated me for $550, Oslo to Antalya and Return. Turkish Airlines self cancelled the flight No refund, but now demand more money from me, I have not accepted vouchers.
I've never flown Turkish Airlines but I've tried to find flights on their website. The website was so outdated it wouldn't even work properly. After two days of trying to use the website I simply had to give up. What is up with this company?
Very poor service from Turkish airline.I agree, i do not recommend to fly withTurkish airline to anyone, and I had the same experiences and they charged me $230.00 because ther way a 14 hours layover between my flight from Van to Istanbulda and Istanbul to USA, but they did not pay for it. They mostly do not speak English and they acting very mean and unprofessional. For a night. Then after I returned, my luggage were broken and my new items were missing and one of my cartons was missing and they did not take care of it after I called them more than 20 times. Nothing take care off. Very poor service.
in 40 years, first time i misssed my flight when I checked in, and made it to the gate just on time with over 20 mins to go a 7-8 pm flight from Istanbul to London but they closed the flight. 20 mins to go, me and other passengers at the gate. and the guy said, sorry you missed it. its 19 mins now. just being difficult. on pleading our case to any airline staff at the gate, they all were simply people who can do nothing to help and have nothing to do with the flight,. but they are keen to tell you - you missed the flught and the guy said _ i dont care its not my problem. go to the other customer service counter no 1. at the other counter, this queue and that queue, trying to waste those 20 mins on purpose, the opening question - DO you have money? are you gonna pay? sorry? for another ticket! yells the man. this is turkish customer services before we open our mouth. in the end, £550 paid for the morning flight so, i agree! they are scammers! the food is terrible. and so is the service. British airways on a similar ocassion drove me to the plane in a car as the flight was still on tarmac! what a difference!
My Flight was canceled,2 weeks before Due to covid. I called the customer service and within the next 12 hours the refunded my money (Full refund ) . Turkish airlines is the Best. 💗
During covid there were all sorts of issues here in the UK British Airways got into hot water with issuing vouchers (always insist on a refund). Last year i purchased a ticket with Portuguese airlines TAP. They duplicated the booking and charged me twice. They acknowledged the mistake and said a refund had been issued. After two weeks and many emails still no refund so i called American Express and they credited my card immediately.
The man is speaking about his own experience, so he doesn't need to lie! For what you supposed that he lies?!! You faced his bad experience with Turkish airlines?! I had some similar experience with Turkish airlines!
@@Mehdi77230 most of the youtuber requesting free or discounted ticket or at least upgrade from airlines.When they face with negative response the matter goes out of the way. We dont know the reality or beckground thats why i found his comments very biased.
@@ca3867 I never spoke about in TH-cam! But believe me at once I faced almost the same bad experience with Turkish airlines! So I got very disappointed too. I understand that Turkish airlines is trying the best to do. But they have a major problem, it's the workers with a very poor level of English language! So misunderstanding and wrong acting will be always! I guess this is not good for them at all! Something else: in many cases really they make a strange changing of theirs policies, conditions and terms of purchase!!! I remember, between 2008 untill 2014 I was flying with Turkish airlines. The quality of service was much better than now. Do you want that I shock you with something?! I purchased a ticket from the office of TC airport, the officer excused that he cannot print out my ticket because Turkish airlines doesn't have many to buy a new one!!! With all this the same officer gave me a set of wrong information, witch caused me many troubles at the arrival to Istanbul airport!!!!!!!!
Sorry for your experience but last year, I've cancelled my business class tickets twice and both of them they refund me back to my credit card. It took couple of months, I had to fill some paperwork but money came in. I did it through their NYC office via email. They have the policy of wherever you purchase the ticket, the refund must came through that office/country. That's why it took some time, but it came.
Hope you can also feature re thief in Turkish airline because my friend traveled and she lost her 200 US dollar.. on the way back she encounter another passenger who experienced same thing that happened to her...
Exactly the same happened to me - complete scammers. There must be some higher aviation body that they can be held accountable to. I have given up trying to get a refund I've spent more in time, phone calls and travel to the airport to their closed sales centre to justify it. This is obviously a directive to avoid refunding customers money they are entitled to. Hard to believe that they think it will serve them well in any way.
Turkish Airlines customer service is a contradiction in terms! Basically this is a budget type airline masquerading as something else. The attitude of staff ranges from very nice and helpful to absolutely terrible. If you need to simply get from A to B then they are OK but keep your expectations to an absolute minimum insofar as customer service is concerned.
Sorry you had that terrible experience. I had another experience, different but as bad. Related to their customer service, which is appalling. I lost $2,400 US. For everyone who watches: DO NOT fly Turkish Airlines
Thank you we were hesitating between Qatar Airways n Turkish Airlines but your video and the comments plus my own research convinced us to go with Qatar Airways.Thank you
Turkish Airlines is an airline company that stands out worldwide with its excellent service quality and exceptional customer satisfaction. With its comfort, safety standards, and flawless service approach, it offers passengers an unforgettable experience. Turkish Airlines, with its extensive destination network, modern fleet, and innovative approach, is not just an airline company but also a leader transforming the travel experience. Anticipating the needs of its passengers and constantly redefining industry standards, it provides an experience that makes you say "wow" on every journey. Turkish Airlines is not just an airline you fly with, but a travel companion that makes your journey unforgettable.
Sorry you had to go through this horrible experience and that too during pandemic when all us struggle to make ends meet... This is the second such account I have heard about these scammers! Shame on them for screwing up people's money!
Yeah, I’d be upset too if I was in a similar situation as you. I’ve personally never flown with Turkish but have only heard good things about them. But $600 is a lot of money especially for the budget traveller and losing that value to mere “vouchers” won’t really compensate much since we will have to rebook with another airline anyways using ADDITIONAL money. Good for you if you have credit cards, but the majority of us rely on savings/debit so that does that a toll on our overall cost. Hope to god I’ll never have to deal with this sort of situation.
Advice noted. Will continue to keep a turkish open ticket, the voucher never looked like a good option. Other airlines are also same - no refunds. I now have airline credits for 2 other airlines. Lesson learned, dont hurry to book your tickets right now. Thanks for the video.
Mate Im Turkish and I would never ever book with Turkish Airlines again. They are very greedy. Please o please stay away. I hope they change their name very soon
Simply you send an email to any closer sales office, they do booking. Also it's a lie that prices 3 times more because it's same booking system, only the difference the sales service tax between $15 up to $40.
I love Turkish airlines! They are far better than any of our airlines here in Canada. That said, if we were in that situation it would be nearly impossible for us to go to an "office" because, well, the big airport is a day's travel from here at a cost of $300 for 3 ferries and gas both ways. Maybe they have improved I hope!
Guys it’s in every airlines contract of carriage if the flights gets cancelled they must rebook you on another flight or a partner carrier if they have any you JUST HAVE TO ASK this can even be done SAME DAY AT AIRPORT. In this case Turkish Ailines is part of the Star Alliance they have 20+ airlines part of that Alliance + they have other codeshare agreements with other airlines coming out to over 30 airlines that he could have used to rebook and I willing to say 95% chance one of these airlines was flying the same route/airport/destination the same day that his flight got canceled. Keep in a mind their a few airlines that don’t have any partners to rebook you on, RyanAir & Southwest one of them.
I agree! My flight got cancelled this month(Philippines-Brazil) and we contacted the travel agency to rebooked my ticket but this F Turkish Airlines saying i have no appearance at the airport even if we sent a proofs. My ticket costs 187,000yen and that F Airline asking for 220,000yen for the rebooking which is way more expensive. We also pay 41,000yen to the travel agency for the penalty. We lost the ticket just like that.Even the travel agency adviced us to look for lawyer and sue this Airline. Turkish airline is really a scammer.
Traveled with TA many times, all international flights, almost every time had over weight luggage, never was i asked to pay that much extra. Please, tell the whole truth as to what happened. I'm sure many will agree with me.
I paid $350 for extra bag from Dallas-Fort airport to Bamako mali also the WiFi doesn’t work the food between Istanbul to Bamako sucks 😢Air France is the best airline at least they give you good food
I understand your frustration I was scammed in 2015 by another Company and that shocked me, especially after loosing so much money, and also after being racially abused by an attendant at Paris Charles de Gaulle long time ago: all this put me off, I stopped flying, I gave up. Lol, thanks for your video! ❤️👍
How about lost baggage in Turkish airlines?is their a possibility that my luggage will be found because it's 2 months ago and they always told me that be patient. Is their any possibility that they will pay me for my lostbaggage ?thanks for the answer
The same thing happened to me with Air Asia been waiting 5 months for a refund . Nok Scoot got me for 9100 baht . I have a video on my channel as well. Airlines are ripping us off left and right and nothing we can do .
Yes I agree with u. My husband and I missed our flight in Istanbul on Turkish airlines and they not only charged us an extra $543 but we only lost our seats that we paid extra for. 😠
Never except voucher, If Turkish Airline or any Airlines did not refund during 7 days call your bank and ask for section 75 against Airline and bank will refund you , if you are European citizens.
he is paid troll by the Emiraties. the emiraties and the Saudis are not very friendly toward turkey these days , so they buy some people like this troll in a defamation campaign against turkey in media and on social media platform
To my experience Turkish Airlines is pretty good for what you pay as long as everything goes as planned. However, when something extraordinary happens, which happen all the time for some passengers regardless of the airliner, they have a business culture not to take responsibility nor to show any good will to mitigate the losses caused to their customers. Basically TK is just a upper tier low cost carrier and it’s always a bit of gamble to use them.
this airlines sucks me my fiancé book an airlines here we have boarding pass already via online but when im going to check in my language they denied my visa although we knows that airlines has no right to decide the visa unless the immigration itself now my fiancé cancel the flight and refund the money but they r not refunding till now. please don't take Turkish Airlines again
If Turkish Airline did not refund during 7 days call your bank and ask for section 75 against Turkish Airline and bank will refund you .
if there's no regulations in your country like in the US, they can get away with it by giving vouchers
@@Jupiterloobncj I'm not from the US but I work with an american bank and our clients dispute this airline all the time because if they cancel your flight (the airline itself not the client) they only give you travel credits. It doesn't really get refunded by Turkish Airlines in cash until the client files a dispute with their bank. And the airline only gives it back because there are regulations in the US about this. If the client won't file a dispute with the bank they'll never refund it. And i worked at 2 american banks and see this airline all the time in our debit/credit card disputes
@@chinnywanders Where can I find those regulations? Do they apply worldwide on all credit cards? Is it just a VISA thing or a Mastercard thing? Or is it by country? How do you ask about them?
Only if I knew this before
@@chinnywanders same with KLM and other airlines, KLM is especially bad tho because they try to ignore you
I totally agree with you 3 times I got scammed with Turkish airline. once you give them the money, they have a hundred way to don't return and credit card companies don't have access to dispute. Thank you for letting us know how they work even there are agent's big scammer.
I had similar experience when my flight was canceled and rescheduled for the next day. They gave me a voucher that I could only use at their office. The nearest office for me was 2 hours flight away from my hometown. I would not recommend this airline.
My flight was cancelled May 18th and got full refund back from Turkish Airlines.
Can you please tell, how long did it take to get the full refund? Like how many days/ months exactly? Thanks a lot!
@@backpackersstudiobd not going to happen lots turk Patriots making up stories 🙄
@@Worldwidewhat-wb how can you be certain
I do not see any scam here. It is a standard practice by Most IATA airlines for international airlines. If you buy a ticket through agent and or its a restricted ticket (not full fare) then don't expect any reimbursement in cash. The voucher is called MCO you could have redeemed it at airport desk or booked the next flight on the same airlines. I have traveled over million miles on all the major airlines and had experienced many cancellations subjected to same rules and practice. Please check the IATA rules for any international carrier.. you fill find it no different then TI.
okay Turkish Airline rep lmfao
piece baggage weighing 23 kg can be checked-in as excess baggage both for Economy Class and for Business Class. On these routes, 80 USD will be charged per piece for excess baggage weighing between 23-32 kg.Regardless of the weight and piece concept, a single piece of baggage cannot exceed 32 KG. Baggage that exceeds 32 KG must be divided and carried in two or more pieces.
That’s only written on their website
I try buying extra 1 luggage today and they are charging me 186 euro just for 23kg extra 1 bag. Why is that ?
Never ever cancel your flights or holidays booking! U may loose your deposit or whole booking if u wish to cancel after time. Let them cancel your booking to get full refund.
I never experienced any problems with Turkish airlines. 🤷♂️
Good for you
You might be lucky though but that’s not normally the case at all
@@josephalamad9647 been flying over 10 years, no problem at all.
Very typical, it never happened to me!! The fact that never happened to you, does not mean that one day you are not going to come into crossroads with their business practices like I just did. Their phone live customer service is the worst. They hung up on you. And make you pay diferencial money for stuff stipulated not to pay. Their computer system conveniently rejects your email addresses as invalid when filling up forms so they don't charge you for things stipulated not to. Everything comes to a gray area with them. But, if you flash your credit card to pay their sweet differentials for whatever. Oh, system is just fine and your email address is valid. I mean, everything is fantastic now!!
They are racist to south easterns and few westerns like Slovenia or Croatia
Turkish airlines is the worst and I’m gonna make a video about how they lost my bags for over two weeks. Can I use parts of your video in my intro ??
I don’t know what he is talking about extra weight. It happened to me that I had 1kg extra on my 2 luggages several times and they never charged me extra
I had many times over 3 kg and they never charged ..
I understand your frustration. It looks to me like I am going to lose almost $5000 that I paid for a family that lives in another country. I used my credit card, and they never told me that the passengers would have to PRESENT the form of payment that was used to book the flight, which is impossible. So I asked for a refund and they said I couldn't get one because it was a promotional flight, and promotional flights are always non-refundable. I made SURE that the tickets were refundable, I was told twice during the process that they were, then they throw up different options as you go along, not telling you that you may be choosing an option that CHANGES the applicable refund policy. I'm furious and, like you, striking back the only way I know how.
@@anerzlearth1836 They insisted that I go to an airport with a Turkish airline office. There are only 4 of those in my country, and the closest one is two states away. In the end, that's what I had to do, pay $700 for a friend who is an experienced flyer, which I am not, to go with me and show them my actual credit card. I hate Turkish Airlines passionately now.
@@anerzlearth1836 The good news is that I was able to help the family in question get to their destination country 3 months ago, end of October, but absolutely no thanks to Turkish airlines. They didn't work with me at any single step along the way.
@@cherismith5707 I totally understand because I also encountered a similar problem (My son purchased my flight ticket as a birthday gift, and he lives in another state in which there isn’t a TA ticket counter at the airport, or sales office in his respective city). After reaching out to TA customer service with my concern MULTIPLE times I FINALLY received a link to download TA’s CREDIT CARD AUTHORIZATION FORM(which includes the email address the cardholder MUST use to submit the form, and attach photos (front & back) of credit card used to purchase ticket and government issued identification. Additionally, the representative and I exchanged several emails in which I explained EVERYTHING in detail concerning the payment situation and even attached the photos of the credit card and ID. He immediately went into the system to update the system to reflect the changes and was reassured that I will encounter no problems at check in. However, he still sent me a email containing the link to send to my son so that HE could send the documents to make sure its wasn’t fraud. Prayerfully I won’t encounter any problems. Cause I’m prepared to show each and every email that was shared between myself and the TA agent. I’ll let you know on 02/06.
@@GlobeTrekkingwithMzFab This airline claims to be so concerned with making sure it's not fraud, but they don't become concerned about that until AFTER they take our thousands of dollars. They make sure they get their thousands of dollars before they let us know how many hurdles we have to jump through, expensive and very problematic hurdles, to meet their requirements to make sure that WE don't get frauded, like they care about us. It's a complete joke.
Please do let me know how that went! It's a very good idea if you do ANYTHING with Turkish airlines to keep documentation of every single transaction and have it on your person when you deal with them.
@@cherismith5707 the Turkish airlines are very bad they are the worst
Many thanks for sharing this to new passengers. I was considering this airline to fly but after watching your video and other guy`s video plus many bad comments about this airline, the lack of politeness and kidness of the flight attedants, the lack of responsability of the customer service, made me stop to book with Turkish Airlines.
They are super racist don’t fly with them. I encountered sever racism on there and there are many cases online.
thanks for sharing, a friend just traveled with Turkish airline, the flight got 5 hrs delay.
You can trust a Turkish taxi driver more than Turkish airlines.
my dad had to travel from tehran to adana to see his friend which works with him. the flight got delayed by 10 hours, the food wasnt great, the flight attendants were really tired and angry.
also after the 10 hours delay it got delayed again by 2 hours! never travelling with them EVER again
I understand your frustration but there're alot of variables that isn't clear in your case if you're ticket was booked through a third party agent like an online website that is not Turkish Airlines official website they can't refund that's true for any airline and I worked for a couple of them including Turkish Airlines what they can do is usually offer a rebooking free of charge or a voucher now I am not sure what exactly happened in your case a miscommunication from their part or something but hell one time I remember I had to change an economy booking to business class free of charge just because there were no economy available for his rebooking
@@philosopherlady434 it's usually valid for two years and yes ofc you can always book a fully fixable ticket but usually it cost a lot more, and sadly regarding your voucher it can't be extended but you can reissue before it expires on a far date full max year, preferably close to a period where you might travel again and reissue it once more on the actual travel date.
hi i hope you reply, me and my family booked a trip to turkey and with turkish airlines, we booked it in february this year and we are going in a few weeks hopefully 🙏🏼. However we resently found out that when going on the app, the seats that we paid extra for and booked so that we can be seated together, now on the app it tells me to pay again and it doesn’t come up with the seats we have chosen. We then rang turkish airlines phone and the person said our seats were cancelled and so has our luggage! We paid extra for seats and 23kg luggage each! i need help on what to do now, pls let me know how i can fix this because i do not want to pay again as i already paid back in february this year. The man on the phone said our flights have not been cancelled but our seats and luggage has been. what do i do? i hope you reply thanks
Getting refunds is very hard, just exchange/freeze the canceled flights to a to a new flight. And for the voucher thing its not really a scam its just a old system, since turkish airlines is operated in Turkey its very easy to find offices in Turkey. Fyi offices in airports are most likely closed try to find a office in your country. And I think you were misinformed with the extra weight thing, it cost 120dolars for a new 24kg and I never heard of extra kilo costing 50$’s.
Besides, there is a purpose for the 24kg limit; its not there for you to go above it. I flew with Turkish airlines for more than 100+’s.
ye
My dad is scammed by Turkish airlines. When we was doing check in and giving luggage. The representative of this company removed 15,000 miles from us without asking us. We wanted to return them but without success. Even though we didn't fly in business.
I regret that I didn’t watch this video before booking my flight. I requested to change my ticket due to family emergency , they made involuntary change to the same original date, which I wanted to advance it by a month earlier. Then they refused to change and claim that I already changed my ticket. Now for several days I am just submitting feedback and feedback, and they are just forcing me to buy for the change fees, or wait for the feedback response which I am not receiving
As of December 2020, these vouchers could now be redeemed online or through the hotline; previously this was not possible. However, you could continue you to use your vouchers through a sales office. If the voucher amount is higher than the new ticket you intend to purchase, the difference would be applied in a new voucher and would be handed to you during the booking process.
@@philosopherlady434 Just wait for the 31 May 2022 deadline to be extended. I see no reason why it shouldn't be extended yet again.
had a cancel flight twice in turkish airlines, i decided to ask for refund however they could not make it online even you call in customer service.they suggest me to go to the office near me and now i am waiting for full refund as they give me the papers that it will be refunded soon
Hi, its been 2 months, did TK really did what they promise to you? And are you experiencing this in pandemic times? Thanks before
@@vitra4361 yes they refund it after 30 days. they deposit to my debit card where i used to purchased the ticket before.hopefully you will have it also soon
Bro I booked with them and they delayed it for 7 hours and cancelled it last second with no reason as to why 😭😭😭
Avoid this Airline at all costs!! They are TERRIBLE at customer service. The only good things you hear are fluff.
Last time turkish airline was fine for me didn't get scammed next year I'm going again I'll see how it goes....
I’m sorry to hear about your experience with Tk but regarding your statement (3:47) it’s not only TK that Charges for overweight. All airlines does that. In addition to that the price is not always as high as you mentioned per kg. I fly TK from CPH a lot and I’ve never paid for excess weight since TK is very generous and offers 30+8 kgs which is 100 times better than all other European airlines but I know that you pay ≈12$ per extra kilogram
Yes something reasonable! Not 40$ per extra kg!
@@ahmadabdulla7282 of course he still talking about $40 cause you don't know what he feel and also it's true.
if you wanna make sure go ahead and check there website they charge 160 euro per 5 kg and if you do the math that is $39 habibi
@@samrkd640 That’s normal if you go out of the limit of the maximum weight
@@Baseem NOK129 kg. from Oslo to Istanbul or Antalya, it is about $15
Excess baggage consideration
You can find the binding legal conditions concerning your baggage on the General Conditions of Carriage and baggage Excess Baggage Terms and Conditions pages.
You must ensure that your free baggage allowance is shown on the ticket prior to the flight.
On routes with piece baggage concept, the maximum weight of 1 piece of baggage is 23 kg for Economy Class and 32 kg for Business Class. A one piece baggage weighing 23 kg can be checked-in as excess baggage both for Economy Class and for Business Class. On these routes, 80 USD will be charged per piece for excess baggage weighing between 23-32 kg.
Regardless of the weight and piece concept, a single piece of baggage cannot exceed 32 KG. Baggage that exceeds 32 KG must be divided and carried in two or more pieces.
Student discount is not valid for excess baggage fee on AnadoluJet flights. Baggage fees and rules may vary. Please visit our page for more detailed information.
To purchase excess baggage visit our excess baggage purchase page.
I got a same problem
They gave me 2 vouchers for one canceled flight .plus one voucher in Euro and another one in US dollar . The problem is not solved .
Why u didn't use the voucher?
I had a flight with layover cancelled last winter from Istanbul back to Canada through text. I noticed online they had another flight the next day with seats available so I told them over the phone to give me the direct flight the following day and they later emailed me that it was confirmed. I never got my hotel room night back because the hotel wouldn't write me a receipt and only accepted cash, but at least I got the more expensive direct flight to make up for the lost layover time.
My diamond earrings were stolen. They were caught in front of CCTV in front of Salim Chicken Restaurant at Istanbul Airport in a second. But no one did anything and I was also getting late for boarding.....
I got 3 different times a refund and had a free day in a 5 star hotel so..
Traveled with Turkish airlines more than 20 times and never had a problem. Was let off 4 kg over and was able to book another flight within a year because of a cancelled flight not to mention I love the lounge in Istanbul for a extra £15
turkish air line scammed me for 1700$
I cancel my ticket due to new Covid-19 rules. I bought turkish airline ticket 900$ but they refunded me only 85$.
Thanks for sharing. Me, my entire family & my all friends will never fly with turkish airline. Period
I haven’t got scammed. I flew this good airline for 100 times and I didn’t get scammed ONE TIME.
Well you are lucky because I got scammed to.
@@AlexandrosArt that might be because you didnt talk to the administration services.
I tried to cancel my flight 3 weeks prior to my flight. Had a flight planed from atlanta to ukriane. When ukraine issued a news saying that were going to close the borders I asked them to cancel my flight. Mannnn...I called them many times and couldn't speak with anyone that could speak English or maybe they were speaking and I couldn't understand. But I called them many times asking to cancel and all the people I talked they couldn't explain how was the process to cancel it. One person said you go to this site and do a review to cancel. Wtf I have to do a review to cancel a flight? I lost $910 dollars but thats ok. They will get fuck some way down on the road. Matter fact they are getting fucked with the covid 19. You lost 600 bro I lost 910.
This guy probably didnt like the price or lost something due to not listening to ticket rules and now is probably deciding to trash talk them 🤣
And you're probably Turkish?
@@Baseem Nah mate
@@Baseem still dont know what this has to do lol
@@Baseem what does it have to do with being turkish? Oh wait, because everything that is related to turkey has to be bad right?
I would suggest to buy travel insurance next time, and always try to dispute payments with your credit card company. They would gather complete details and then initiate investigations, which in many cases end up being in your favor.
I personally had no such financial troubles with Turkish airlines, but had troubles with many of their flight attendants who act in very rude way and change your seats the way they like without prior notice.
I still consider Turkish far better than other airlines in the middle east such as Emirates and Saudi. Saudi airline charged my relative 7000 SR " 1800 dollars" for one way repatriation flight from Saudi to US !!! Taking advantage of COVID to charge passengers extra.....
I like Turkish. My flight was cancelled and I got a full refund.
Me too
The voucher was given as an option which i chose not to take. If you don’t have the common sense to claim your money back when you have the chance&you don’t look into the ins and outs of the voucher, on your head be it.
I’m think to but the flight and I will use your experience 🙏 pray for me
Number one, never take a voucher. Number two, do a credit card dispute and get your money back.
@@walterm294 why never get a voucher?
Same way Turkish Airlines cheated me for $550, Oslo to Antalya and Return. Turkish Airlines self cancelled the flight No refund, but now demand more money from me, I have not accepted vouchers.
You are so right. They should be investigated
I've never flown Turkish Airlines but I've tried to find flights on their website. The website was so outdated it wouldn't even work properly. After two days of trying to use the website I simply had to give up. What is up with this company?
This Gentleman is absolutely telling truth. With the earthquake that just happened. I got scammed close to $700.
Very poor service from Turkish airline.I agree, i do not recommend to fly withTurkish airline to anyone, and I had the same experiences and they charged me $230.00 because ther way a 14 hours layover between my flight from Van to Istanbulda and Istanbul to USA, but they did not pay for it. They mostly do not speak English and they acting very mean and unprofessional.
For a night. Then after I returned, my luggage were broken and my new items were missing and one of my cartons was missing and they did not take care of it after I called them more than 20 times. Nothing take care off. Very poor service.
in 40 years, first time i misssed my flight when I checked in, and made it to the gate just on time with over 20 mins to go a 7-8 pm flight from Istanbul to London but they closed the flight. 20 mins to go, me and other passengers at the gate. and the guy said, sorry you missed it. its 19 mins now. just being difficult. on pleading our case to any airline staff at the gate, they all were simply people who can do nothing to help and have nothing to do with the flight,. but they are keen to tell you - you missed the flught and the guy said _ i dont care its not my problem. go to the other customer service counter no 1. at the other counter, this queue and that queue, trying to waste those 20 mins on purpose, the opening question - DO you have money? are you gonna pay? sorry? for another ticket! yells the man. this is turkish customer services before we open our mouth. in the end, £550 paid for the morning flight so, i agree! they are scammers! the food is terrible. and so is the service. British airways on a similar ocassion drove me to the plane in a car as the flight was still on tarmac! what a difference!
My Flight was canceled,2 weeks before Due to covid. I called the customer service and within the next 12 hours the refunded my money (Full refund ) . Turkish airlines is the Best. 💗
Lesson learned......always go with the refund.
No miles are a great alternative too. Covid has made flights really expensive w Thy
During covid there were all sorts of issues here in the UK British Airways got into hot water with issuing vouchers (always insist on a refund). Last year i purchased a ticket with Portuguese airlines TAP. They duplicated the booking and charged me twice. They acknowledged the mistake and said a refund had been issued. After two weeks and many emails still no refund so i called American Express and they credited my card immediately.
Its working with email man if you attach your ID , no need to lie with your anger 😂
The man is speaking about his own experience, so he doesn't need to lie! For what you supposed that he lies?!! You faced his bad experience with Turkish airlines?! I had some similar experience with Turkish airlines!
@@Mehdi77230 most of the youtuber requesting free or discounted ticket or at least upgrade from airlines.When they face with negative response the matter goes out of the way. We dont know the reality or beckground thats why i found his comments very biased.
@@ca3867 I never spoke about in TH-cam! But believe me at once I faced almost the same bad experience with Turkish airlines! So I got very disappointed too. I understand that Turkish airlines is trying the best to do. But they have a major problem, it's the workers with a very poor level of English language! So misunderstanding and wrong acting will be always! I guess this is not good for them at all! Something else: in many cases really they make a strange changing of theirs policies, conditions and terms of purchase!!! I remember, between 2008 untill 2014 I was flying with Turkish airlines. The quality of service was much better than now. Do you want that I shock you with something?! I purchased a ticket from the office of TC airport, the officer excused that he cannot print out my ticket because Turkish airlines doesn't have many to buy a new one!!! With all this the same officer gave me a set of wrong information, witch caused me many troubles at the arrival to Istanbul airport!!!!!!!!
I have a Turkish airlines flight in a month and I'm already afraid I made a mistake after reading reviews
I am a Turkish Australian and I would never travel with them . The Cabin crew are rude
Sorry for your experience but last year, I've cancelled my business class tickets twice and both of them they refund me back to my credit card. It took couple of months, I had to fill some paperwork but money came in. I did it through their NYC office via email. They have the policy of wherever you purchase the ticket, the refund must came through that office/country. That's why it took some time, but it came.
Thanks for letting me know. I almost booked with them...This is so bad. Sorry, you had to go through this.
Hope you can also feature re thief in Turkish airline because my friend traveled and she lost her 200 US dollar.. on the way back she encounter another passenger who experienced same thing that happened to her...
Exactly the same happened to me - complete scammers. There must be some higher aviation body that they can be held accountable to. I have given up trying to get a refund I've spent more in time, phone calls and travel to the airport to their closed sales centre to justify it. This is obviously a directive to avoid refunding customers money they are entitled to. Hard to believe that they think it will serve them well in any way.
The extra kilos stuff is true it happened to me I payed more than 100€ for less than 5 kilos
Turkish Airlines customer service is a contradiction in terms! Basically this is a budget type airline masquerading as something else. The attitude of staff ranges from very nice and helpful to absolutely terrible. If you need to simply get from A to B then they are OK but keep your expectations to an absolute minimum insofar as customer service is concerned.
Sorry you had that terrible experience. I had another experience, different but as bad. Related to their customer service, which is appalling. I lost $2,400 US. For everyone who watches: DO NOT fly Turkish Airlines
I flew many times with Turkish Airlines, never encountered any trouble, great service and food.
one of the lucky ones
When you have problems. Especially via Agency!
I agree, they are scammers. They scammed me $400 USD
Thank you we were hesitating between Qatar Airways n Turkish Airlines but your video and the comments plus my own research convinced us to go with Qatar Airways.Thank you
Turkish Airlines is an airline company that stands out worldwide with its excellent service quality and exceptional customer satisfaction. With its comfort, safety standards, and flawless service approach, it offers passengers an unforgettable experience. Turkish Airlines, with its extensive destination network, modern fleet, and innovative approach, is not just an airline company but also a leader transforming the travel experience. Anticipating the needs of its passengers and constantly redefining industry standards, it provides an experience that makes you say "wow" on every journey. Turkish Airlines is not just an airline you fly with, but a travel companion that makes your journey unforgettable.
Sorry you had to go through this horrible experience and that too during pandemic when all us struggle to make ends meet...
This is the second such account I have heard about these scammers!
Shame on them for screwing up people's money!
I’ve flown with Turkish Airlines many many times. Unless you’re buying from a third party seller you should be fine.
Yeah, I’d be upset too if I was in a similar situation as you. I’ve personally never flown with Turkish but have only heard good things about them. But $600 is a lot of money especially for the budget traveller and losing that value to mere “vouchers” won’t really compensate much since we will have to rebook with another airline anyways using ADDITIONAL money. Good for you if you have credit cards, but the majority of us rely on savings/debit so that does that a toll on our overall cost. Hope to god I’ll never have to deal with this sort of situation.
I would never Trust this Air line again . I dont know how are still in business.
NEVER EVER BOOK A TICKET TO TURKISH AIRLINE.
Advice noted. Will continue to keep a turkish open ticket, the voucher never looked like a good option. Other airlines are also same - no refunds. I now have airline credits for 2 other airlines. Lesson learned, dont hurry to book your tickets right now. Thanks for the video.
They will screw you too. This is expertise of Turkish Airline
Mate Im Turkish and I would never ever book with Turkish Airlines again. They are very greedy. Please o please stay away. I hope they change their name very soon
Thank you sir
Simply you send an email to any closer sales office, they do booking. Also it's a lie that prices 3 times more because it's same booking system, only the difference the sales service tax between $15 up to $40.
I love Turkish airlines! They are far better than any of our airlines here in Canada. That said, if we were in that situation it would be nearly impossible for us to go to an "office" because, well, the big airport is a day's travel from here at a cost of $300 for 3 ferries and gas both ways.
Maybe they have improved I hope!
My favourite it airline is Turkish airlines. Our flight got cancelled one we didn’t get scammed
Turkish airlines are the best and I never got scammed
Me to
hey man , they cancelled the flight due to opertional issue , meanwhile i cant seem to refund by standard option , what to do now
Guys it’s in every airlines contract of carriage if the flights gets cancelled they must rebook you on another flight or a partner carrier if they have any you JUST HAVE TO ASK this can even be done SAME DAY AT AIRPORT. In this case Turkish Ailines is part of the Star Alliance they have 20+ airlines part of that Alliance + they have other codeshare agreements with other airlines coming out to over 30 airlines that he could have used to rebook and I willing to say 95% chance one of these airlines was flying the same route/airport/destination the same day that his flight got canceled. Keep in a mind their a few airlines that don’t have any partners to rebook you on, RyanAir & Southwest one of them.
Bullshit, they are the worst airline in every aspect
Once Turkish Airlines Ive cancelled my ticket and they refund me back to my card.
Man shut up/
so sorry to hear that. no one wants to lose money. I am sure that hurts.
I agree! My flight got cancelled this month(Philippines-Brazil) and we contacted the travel agency to rebooked my ticket but this F Turkish Airlines saying i have no appearance at the airport even if we sent a proofs. My ticket costs 187,000yen and that F Airline asking for 220,000yen for the rebooking which is way more expensive. We also pay 41,000yen to the travel agency for the penalty. We lost the ticket just like that.Even the travel agency adviced us to look for lawyer and sue this Airline. Turkish airline is really a scammer.
I also encountered similar problem! Worst airline ever
You was booking ticked from third party not from Turkish airlines directly. If my flight is canceled they refund me happening 2 time
Traveled with TA many times, all international flights, almost every time had over weight luggage, never was i asked to pay that much extra. Please, tell the whole truth as to what happened. I'm sure many will agree with me.
You're lying. Turkish Airlines has a 100% cash refund policy.
I paid $350 for extra bag from Dallas-Fort airport to Bamako mali also the WiFi doesn’t work the food between Istanbul to Bamako sucks 😢Air France is the best airline at least they give you good food
I understand your frustration I was scammed in 2015 by another Company and that shocked me, especially after loosing so much money, and also after being racially abused by an attendant at Paris Charles de Gaulle long time ago: all this put me off, I stopped flying, I gave up. Lol, thanks for your video! ❤️👍
Explain ur story plz what happened exactly
if you purchased by credit card, you can get your money back. or take the matter to court.
I just tried to make a booking online and, when I got to the payment section, paying with voucher was allowed.
One of the worst airlines. Their website don't even load
How about lost baggage in Turkish airlines?is their a possibility that my luggage will be found because it's 2 months ago and they always told me that be patient. Is their any possibility that they will pay me for my lostbaggage ?thanks for the answer
Wow thanks you saved me! I will go with qatar or emirates
The same thing happened to me with Air Asia been waiting 5 months for a refund . Nok Scoot got me for 9100 baht . I have a video on my channel as well. Airlines are ripping us off left and right and nothing we can do .
I traveled with Turkish airline many times and I have never had a problem
Yes I agree with u. My husband and I missed our flight in Istanbul on Turkish airlines and they not only charged us an extra $543 but we only lost our seats that we paid extra for. 😠
Never except voucher, If Turkish Airline or any Airlines did not refund during 7 days call your bank and ask for section 75 against Airline and bank will refund you , if you are European citizens.
I agree with you there are so terrible and have the worse customer service
I never have those problems
he is paid troll by the Emiraties. the emiraties and the Saudis are not very friendly toward turkey these days , so they buy some people like this troll in a defamation campaign against turkey in media and on social media platform
@@essidmedamine8130 Idiot
@@Baseem yea of course , t pity you and your kin !
@@essidmedamine8130 Warya faqash doqon
Just got scammed by them too! Video will be posted soon
To my experience Turkish Airlines is pretty good for what you pay as long as everything goes as planned. However, when something extraordinary happens, which happen all the time for some passengers regardless of the airliner, they have a business culture not to take responsibility nor to show any good will to mitigate the losses caused to their customers. Basically TK is just a upper tier low cost carrier and it’s always a bit of gamble to use them.
Exactly!!!
I’m now learning how much they suck, May 2022
You dispute the amount with your credit card company. Simple
For my experience both my whole family Turkish airlines is including good for me and hopefully Gods willing will use it again this next vacation
this is the purpose of airlines
Not me turkish airlines is the best i allways go and it never gets cancelled
this airlines sucks me my fiancé book an airlines here we have boarding pass already via online but when im going to check in my language they denied my visa although we knows that airlines has no right to decide the visa unless the immigration itself now my fiancé cancel the flight and refund the money but they r not refunding till now. please don't take Turkish Airlines again
Thought of flying, but I am not after watching the video and reading the comments. 🙏🏻
booked with them and just notice that a second bag with them is expensive ...
I’m pretty sure you’re allowed to bring two suitcases with a weight limit. You can bring a handbag or backpack to the flight for free.