What is ITSM in ServiceNow? | Share The Wealth

John Helebrant of GlideFast Consulting explains IT System Management (ITSM) in relation to ServiceNow in this Share the Wealth session.
The IT Service Management (ITSM) solution enables you to modernize the way you manage and deliver services to your users through a single cloud-based platform. Learn more: docs.servicenow.com/bundle/or...
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GlideFast Consulting is a consulting firm dedicated exclusively to ServiceNow. As an Elite ServiceNow Partner, our expert team of developers and architects have completed over 500 successful ServiceNow projects.
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[@nick_jacob]

Thank you. I've been using all of these without knowing what ITSM was. I will have to watch this video a few times to really let it sink in. Thanks again.

[@romaro_c]

Well explained.

[@jimmo42]

As far as I can tell the Knowledge Management portion is simply a knowledge base, or rather a question-answer/problem-solution database. A knowledge base is to knowledge management as seats are to a car. It makes things more comfortable, but isn't necessary and is only a very small part of the whole. What about documentation management and competency management, just to name two?

[@buddhangle]

Great vid , thanks!

[@caninha2023]

Thanks for sharing. 👏

[@GlideFastConsulting]

Hi Patrick, thanks for watching. Subscribe to our channel for more videos!

[@beda153]

Good Info

[@vaivhhh]

This is helpful

[@shwetapatil6519]

which version of servicenow are you using?

[@MichaelLombardoGlide]

That video was a little old school. Maybe Kingston?

[@amd2533]

What exactly is a change request? I'm sorry I didn't understand that bit

[@hiad33]

Whenever , there is potential change in existing service for example some update came , something new introduced on application. .to record that In SNOW change req is placed

[@MichaelLombardoGlide]

Yea think about a code release to a production application or a replacement of a production server

[@masteroftheworld001]

Is CMDB managed at asset management ?

[@MichaelLombardoGlide]

The CMDB and Asset databases are managed in different “applications” within ServiceNow

[@bocelott]

Nice

[@higgs584]

Nice