What To Do If You Got Tip Baited on Uber Eats.
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- เผยแพร่เมื่อ 14 ก.พ. 2024
- Too many of us Uber Eats delivery drivers have been tip baited on Uber Eats and it needs to stop. Tip baiting Uber Eats drivers is not something new. Yes I understand tips get removed due to VALID reasons but that's not what tip baiting is about. Tip baiting is when a client removes your tip for NO REASON at all but to save themselves a few dollars and get their food for cheaper. Considering many don't make enough money doing deliveries this needs to stop. Sadly Uber Eats allows tip baiting and as long as Uber Eats allows tip baiting to continue, I will continue to help others get their money back.
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The best way to go about tip baiters is to 1) Keep record of their addresses and 2) Ones you have picked up same tip baiter order again just simply CANCEL IT after pick up and keep this order to YOURSELF. This is the only way you can pay back to tip baiters .
But is it worth the risk of getting deactivated ? I get your point don't get me wrong especially if they did it to you already but it's also risking you getting kicked off the app
@@DashWithAshinCanada Yes you are absolutely correct , to be on the safe side you can do this cancel/order hold process only once every 200 deliveries to avoid issue with Uber . But it works well in deterring farther tip baiting from particular individuals , I know this too well with over 9k deliveries in past 8 years with Uber .
Yup. So customers can place a $20 tip to get their order faster and then remove the tip entirely for no reason at all. Completely ridiculous.
Yup and yet sadly Uber lets them do that. It's disgusting.
Yep they sure can BUT app on social media media can spread a tip baiter real quickly NOTto make deliveries to said address
I do Uber Eats deliveries, i think we should never blame customers about tips, the real problem is that Uber is not paying drivers and is not transparent about how much the customers are paying and how much you are making from it .
Oh I agree. I have always said I prefer these companies to pay me , not my customers. It's not their job to pay me. Sadly because of these companies this is often how it works.
100%. My goal one day is to make a more transparent version of Uber. There is a reason Uber is worth $150 billion. They are taking a significant profit from their drivers’ work.
The root issue is with Uber. Either Uber not paying drivers enough, or providing a platform that allows tip baiting to occur.
Uber will not fix this because Uber took their service fee and percentage from the order. Drivers are disposable to Uber.
I know I’m late to the party, but I agree with you to a degree. Yes it’s their choice whether or not to tip. However, if a bid comes across my screen and I accept it, I do the job as close to perfection as humanly possible, then I’ve worked for my bid. Thus, that is what I expect to get paid. Were the bid different then I may not have taken it. Ugh sorry for the long winded blah-blah. TLDR don’t poke the bear in the butt when your head is in his mouth. 😁
We don't have to nuance this. A customer, promising a tip, only to withhold it is a turbo douche. He/she is the only one to blame .
It actually does happen often. Depends on the area. Anytime you are delivering in a college/University area you will get a lot of orders. BUT because it's college kids they don't care about tip baiting you
I live nowhere near a college or university and it opens still often enough lol
Good advice! Thanks for the video 😃
Thanks for coming by and watching Chuck! I appreciate you!
Fortunately I got tip baited only once in over 3000+ deliveries... I did speak to a supervisor and not only did they give me my tip back they added an extra $10 for my frustrations... AMAZING! 💪
Exactly! You can get more than the tip back if you take the 20 ish minutes to do so. Love reading that!
i went to the help section and typed tip bait. there is a page that pops up with a button that says i dont agree with the tip. it will ask for the reason, and then the date. you will then be connected to an agent who will explains how tipping works after you explain the situation. i agreed with the agent but pointed out i did the delivery perfectly so there is no reason to reduce the tip. i asked if there was a reason why the tip was reduced. the agent said there was no reason and it was probably just a tip bait, then offered me $4.50. i told them that was sad and they offered $5. i said i told feel confident accepting future offers if the amount would not be honored. i was then given the full tip. they will reimburse you but they want to haggle. which is fd up imo. its still better to get it this way than nothing at all. but removing the tip shouldnt be allowed without evidence of the driver messing up.
I'm pretty confident you likely had a manager who was doing care over flow because even the managers have confirmed to me that the regular care agents don't have any more money over $3 so you got lucky for sure
Some customers are just awful, those are the breaks. You will sometimes have to take the blame for late orders when the restaurant is at fault, even if you text them and let them know this. Just ignore it, chin up, and keep on going.
Yeah that's a good way to go by it for sure. Can't dwell on it too long.
I've got tip baited maybe 3 or 4 times , but for things not under my control, waiting time at the restaurant because they're short staff , food was sitting on the counter for too long, missing items , customers thinking i work for the restaurant...
Yeah that's the bad part about this job. Often we take the blame for everything when it's not in our control.
I ran into that a couple times and one of them was a very low offer and it was sitting on the shelf for almost an hour.
@@DashWithAshinCanadasometimes you guys just don’t follow the delivery instructions though if I put MEET ME AT MY DOOR and I have to meet you at your car I’m removing my tip that’s not tip baiting that’s you blatantly not following the instructions
keep tabs on the address ;) love your style,
I'm not sure if you took it in the way I intended 🤣😅
Great advice, Ash. I don't know if I'd be able to be calm if I ever got tip-baited lol I tend to become fairly obnoxious if people mess with my money 😂 I'm just glad it's not at thing with DoorTrash. Probably keeps me from being deactivated lol Hope you're having a good one, Ash!
I hope one day Uber learns from DoorDash and stops letting our money get played with. Trust me I'm not calm 90% of the time with people messing with my money lol but I've learnt I've had to be with these guys
Haha, I think you shared my tip to avoid with tip baiters… for the first time this weekend I got tip bait two days in a row.
Haha use another app? Damn 2 days in a row...Not fun. Did you call to get it back or let it go?
My very first tw deliveries i got tip baited from both of them...
I drove 18km for what was supposed to be $18 and in the end right when i confirmed the delivery for thebsecond order i see $7 for both order... I am not driving for uber eat anymore
Yeah both Uber and GrubHub allow for tip baiting , it's a pathetic move.
I am trying to get door dash as well as skip. But unfortunately they are full. What to do?
Sorry but nothing you can do except wait and since there is non stop drivers it could take a few weeks at least
@@DashWithAshinCanadaI’ve been on the DD waitlist for over a year. Until people quit, I don’t think it’s gonna happen.
I know the video is a month old, but hoping for some input, but I’ve run into this a few times this month, so not sure if it’s on the rise here, or just a stretch of bad luck. My rating is 98/99, so it’s not doing something I’m doing wrong.
I’ve always followed the advice you have, call, be polite to frontline support and ask fora supervisor , and no issues except the last few times.
Today was particularly bad, and I did everything discussed , and still nothing. To be honest after 45 minutes, I did lose my crap a wee bit, so I hung up, cooled down and called back, and rigmarole again, but did get my tip. I was over an hour plus between two calls.
The first payment supervisor told me it was a new policy that they don’t compensate us for this. Second agent was better, but really was giving me a hard time.
It was a shop and pay, in fact both were, so I think I’m going to shut that feature off for a bit, so frustrating. Wondering if you’ve heard of others running into this ?
Personally no, I haven't run into them not putting it. I have had it a few weeks back 1 manager said she would put $15 and to check and I did and it wasn't there and then she blindly transfers me to another supervisor but I find it depends on the manager. I wouldn't be surprised if they tried following in Instacarts foot steps to try and get us to stop calling, but I won't stop as long as they keep allowing tip baiting.
It’s so frustrating, I’ve calmed down… some, lol, but the canned responses make me mid. Must have made an impression, I’ve had 4. Or5 , messages from support, asking how they can help. I keep repeating read the history, and stopped giving me canned responses, and then they give me a canned response. I haven’t responded to the last one or two? I just keep repeating myself and adding I’ve wasted too much time on this today.
I never heard of this before, this is something I'm going to have to use on my next order
It doesn't happen up front, it happens normally 2 hours after your order. If you go back into your earnings and see that a order is paid less than it was supposed to be, they client removed the tip. I have many other videos talking about this stuff.
@@DashWithAshinCanada Thanks, that makes me feel better knowing I can do it 2 hours after my delivery
I have never hear of this before,
I believe anyway of saving a dollar is a dollar earn
@@6996brandyl If you are planning on doing this to your drivers (As in you are the customer) you will get banned from the apps for doing that. So if that's what you choose to do, you will just get banned.
@@DashWithAshinCanada I don't understand?
You mention a way to save and not have to tip a driver and now your against it.
I thought that was the whole point of your video?
@@6996brandyl It's about DRIVERS being tip baited , not clients...I am a delivery driver. I have had clients invalidly remove their tips which is called tip baiting. I am 100% against clients tip baiting to "save a buck" I mention in the video I am a delivery driver.
Yes , report them to a manager to have their account flagged for tip baiting.
And get your money back 😉
I was just baited today
Sorry that happened Allan, did you call support or let it slide?
sometimes you guys just don’t follow the delivery instructions though if I put MEET ME AT MY DOOR and I have to meet you at your car I’m removing my tip that’s not tip baiting that’s you blatantly not following the instructions
Press charges against them for theft
It doesn't work that way sadly
It turned out I did not get tip baited... Just that tipes are added 1 hour later. I received the message saying the customer removed the tip but still ended up getting it after a year... I found it out a few days after deleting the app when I saw another Uber eat driver and asking him about tip baiting and he told me he barely get tip bated... So I gave Uber eat a chance and downloaded the app back just to find out I did not get tip baited
Good to know you didn't get tip baited in the end, it's a horrible feeling and if it doesn't happen at all, that's amazing.
Since 2019... never once have been tip baited on UE.
Spark? Definitely. Full disclosure: took a while to realize the occasional discrepancy in the hyper-link to maps, so likely put a few groceries on the wrong porch and deserved it. 😆
🤣🤣🤣 yup , that will do it
love your hair
Thank you! I appreciate the compliment
I’ve been tip, baited eight times in four months and every time I call support. I have to jump through hoops but I get my money back.
I'm sorry that's happened to you. Do you ask for a manager early on in the call or you allow for support to handle it ?
@@DashWithAshinCanada yes I always ask for their supervisor from the get-go. Sometimes you get put on hold a few times before you get to the supervisor, but I don’t care. I’m getting my money back.
Ahh I got tip baited today. I was so flipping angry that I canceled my dinner run. 😅. Incidentally, I wanted to bring up my idea of the initial “tip”. What so many people call a tip, I consider a bid. Since we are supposedly independent contractors, I see it as a bid for my time and the use of my vehicle. So I work to take only bids that I’m serious about because thinking pragmatically is obviously important in a “business”. In any case Uber needs to deal with this nonsense (as well as others), and do two things - the first is to take away the ability to reduce the initial bid. That’s what we all accept so I think the customer needs to be locked in for at least that much. The tip after is obviously at their discretion. The second is - in my opinion - that Uber needs to use PIN numbers for all orders rather than just some so that way the customer can’t say that the order didn’t arrive. Juuust my two cents (okay maybe five cents 😎). Anyway great video! Subbed.
I apologize for the long delay to respond....TH-cam sometimes hides new comments in my review bin haha. I couldn't agree more about the PIN on all orders. Too many times we get blamed for something we didn't do and we barely have a way to back ourselves up so the PIN is a great idea and I like how you look at it as a bid...that's pretty accurate if you ask me
@@DashWithAshinCanada Yeah, my channel does that with my comments too, so it's all good. I don't know, I think all delivery platforms would do well with a fool-proof failsafe like the PIN just to eliminate the one element of customers calling in stolen orders. That would at least eliminate one issue. Will they though? Ehhh... not without a hefty lawsuit I suspect. Same with the ability to reduce the bid. Like I say, corporates don't care about us or how good we are at delivery - that's what we care about and pride ourselves on. We all know what the corporates care about, and it's got nothing to do with making us feel more secure. Anyway, sorry for the next five cents of my mind (maybe ten... or so) but thanks for the reply all the same and stay safe out there!
sometimes you guys just don’t follow the delivery instructions though if I put MEET ME AT MY DOOR and I have to meet you at your car I’m removing my tip that’s not tip baiting that’s you blatantly not following the instructions
I delivered to a hotel. can't really avoid that one
Yeah I've delivered to a few hotels before.
I'm gonna start doing this...funny af
If you mean tip baiting drivers , that's your choice. You'll get banned anyways from using the apps.
Just happened to me today doing uber eats. Got baited and it annoyed me
Did you contact for a manager to get your money back or let it go ?
*Companies shouldn't even display the tip option to prevent non-tippers from feeling singled out.*
*It just doesn't make sense to tip a driver before they've even delivered your food.*
*What if they miss something because they didn't bother to check before picking up?*
*I tip 0 initially, my delivery time is usually longer. Now adopted the policy of not tipping at all*
*it could be that those customers were not happy with the driver, the whole system is broken, people need to paid by their employer*
We are independent contractors meaning we have to see the full tip because that's part of the contract and besides , it's only the tippers that do pay us , these companies pay us $2-3 max and no one deserves to make that money. I do agree about the tipping in advance thing isn't how tips should be but go blame the companies who don't pay us decently and then they force others to pay. You don't want to tip , don't tip. Your choice but it's our right and our choice to take based on the dollar sign. That's part of our contract and that should 100% remain.
@@DashWithAshinCanada
*I know it's bad.*
*I'm also not sure if you've personally used these apps. typically, customers face added fees when using them, and prices for items often rise when ordering through these platforms, especially at restaurants.*
*drivers, if they are serious, they could establish a body that coordinates days for abstaining from deliveries, I'm sure these companies will take drastic reforms to their broken unfair system if that ever happened*
*but the question is, do drivers really want to be employed... I think many don't be because they are enjoying the freedom of being independent and their "own boss"*
@@criticalthinker1123 They already did a strike on Valentines day but since we are not part of a union, it goes no where. I have spoken on my videos before about the fees and siding with the client and I have used these apps in the past but I refuse to now because of how poorly the customer service is from some of these drivers. I'll speak for myself, no I don't want to be employed. I love what I have going on now because gig work makes my content here on TH-cam but that's different to many other responses.
i just don't tip. uber eats charges enough fees. take it up with them
And that's your choice. Just like it's our choice to not do the order. Trust me , I 100% agree to take it up with them but they aren't going to change so because of that we have to work on tips until something changes.
No tip would be a $2 offer for us to travel 10 miles. Good luck with your food arriving hot.😂
Enjoy your cold food then? Not taking a $2 dollar order for 10 miles.
@kurtismckemmie4850 they want a premium service, but dont want to pay for it? That's crazy
Yes your correct . Yes we have the right to take tip or non tip orders so both should be taken up with them.
I thought Uber Eats is not letting customer tip bait no more
Oh I wish but nope. Still very , very much a thing.
They don’t give a crap about us. They like their bottom line and that there will always be people who want to deliver for them. When the lawsuits start rolling in then maybe at least this much will get changed. Or not.
I always get tip bait
I'm sorry that happens to you , perhaps try a different location. Are you using a delivery bag and taking care of the food properly ?
Some people are crumbs
They can be yes. It's hard to find genuine people nowadays.
Whenever I deliver, I always make time to repay for their generosity after a successful bait. 😁.....I come back to toss an egg or two at their car so they can place that difference towards a car wash. I'll post your address online and warn others not to deliver to their homes. Reap what you sow. People don't learn through tact and diplomacy. They learn through consequences. Do not use deception to get what you want. Walk in integrity or go get it yourself.
I'm a 31 year old woman who's not into vandalism. I prefer the grown up approach of just walking away and making the company pay for it since they are the ones who even allow it to be a thing. One day a camera will get the best of you. Good luck on that journey though
@DashWithAshinCanada well not if it's done at night in a diff car. Besides, sometimes the high road isn't enough to teach people who think they're more intelligent than others and abuse their strategies for personal gain while exploiting others. In Canada things may be different, but in the United States, deception is almost a sport. The high road will always cost you, always.
sometimes you guys just don’t follow the delivery instructions though if I put MEET ME AT MY DOOR and I have to meet you at your car I’m removing my tip that’s not tip baiting that’s you blatantly not following the instructions
Just do not drive for uber eat
Definitely not if you don't want the risk of tip baiting
lol you are probably late thats why your tip was removed - crazy mindset "tip baiting"
You can assume it's a crazy mindset and not believe that people actually will remove tips for pointless reasons. Also, if the "good guys" are late, it's not our faults. These restaurants don't care and the cooks get annoyed of delivery orders coming in and simply take their time making food delivery orders. How is that the drivers fault? Oh wait. It's not.
@@DashWithAshinCanada excuses excuses - I remove tips ALL THE TIME - it’s winter where I am - if I have to get dressed and walk half a block to find you - best believe I’m removing your tip everytime
@@_jakefair You do you.
@@_jakefairthen you won't get your stuff next time. You'll will be banned from the app if you keep it up 🤣
I tip generously because I know my apartment complex is a MAZE. That driver is wasting time trying to get to me, which costs them time on other orders. I will gladly pay for service I opted into. Tips are expected of me as I am using that person’s time, gas, & wear/tear on car (mileage). It’s never subtracted unless there is a serious reason.
What the fk is "tip baiting"?? Are tips paid in advance? Thats ridiculous, you cant pre-emp service, if you take forever your tip is in the bin, if you keep food warm and are prompt I will tip well IN CASH.
Tip baiting is when you did everything correctly...On time, food hot, all is good but the client goes in and removes the tip to save a few bucks or because they just wanted their food faster. Sadly, cash tips are super rare nowadays and I understand that tipping in advance is a foolish thing but these companies force us drivers to have to live off tips otherwise we make $2-3 per order...I also understand that's not the clients issue BUT it's the reality we face. I am not talking about when drivers mess up and treat clients poorly or multi app or choose to do things slow, tip baiting is JUST with the intent of getting your food faster without actually paying the tip.
You shouldnt get tipped for doing your job
It's not a job , it's a service that the customer wants. Jobs pay per hour here in Canada or salary based , this is not a job but you're entitled to your opinion
@@DashWithAshinCanada it's a waiters job to give you you're food. A tip is just being nice.i deliver to 20 stores a day, I have to unload, stock, and Blackstock, but do I get a tip? No I dont.
@@mr.joshua204 I am not denying that for places of employment. This is not a place of employment. This is a app and these companies don't pay. I am not trying to say clients HAVE to tip, I am saying we require it because these companies won't pay us and don't change. My goal is 2 work together to get these companies to pay us more so tips don't matter. Don't want to tip, don't.
@@DashWithAshinCanada then those people should find better jobs then being dependent on a stranger who might not tip them, it's not our responsibility for their wages . Maybe the companies they work for should pay better, but its the employees fault for not doing something about it, than just sitting there expecting tips.
@@mr.joshua204delivery drivers dont get wages cant you read? you’re doing business with minimum 3 companies when you use these apps. The restaurant you order from, the app you use to find you a delivery person and the delivery person themselves. these are all separate companies who work to deliver food your order. T.I.P.S. To Insure Prompt Service.