Achieving 99% Staffing Success in Patient Access Begins with Consistency

In this video, Willie Brown, VP of RCM at Sentara Health, says the importance of setting and monitoring goals to achieve consistency in staffing patient access roles, a challenging but essential area in the healthcare revenue cycle, is necessary to have any sort of successful RCM department. A personal commitment to promptly approve necessary roles, has led to a remarkable 99% fill rate in patient access, reflecting dedication and successful team collaboration.