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- เผยแพร่เมื่อ 22 ธ.ค. 2024
- There is a growing disconnect between how companies claim to value employees and the reality of how they treat them. They touch on the generational shift in job loyalty, noting that while older generations often stayed with companies for decades due to job security and benefits, younger workers are more likely to job-hop for better pay and career growth. Annette emphasizes that companies today often treat employees more transactionally, with a focus on output rather than fostering long-term career development.
They also discuss the impact of technology on the hiring process, with Annette expressing concern over the impersonal and cumbersome nature of today’s candidate experience.
Watch the full episode or read more here:
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FIRST CONTACT: Stories of the Call Center is the place where untold stories from unsung heroes of the contact center world become heard. Leaders of the industry gather for a conversation with our host Christian Montes to talk about success and failure, about business and people, tips and debates that can help you in day-to-day life.
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NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal-clear voice quality and 100% uptime.
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Our novel NobelBiz OMNI+ omnichannel contact center solution makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.
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