NobelBiz
NobelBiz
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AI-Based Call Center: How Do They Work?
AI-based call centers are revolutionizing customer service by leveraging artificial intelligence to streamline operations, enhance interactions, and improve efficiency. These call centers integrate advanced AI tools to handle routine tasks, provide predictive insights, and deliver personalized customer experiences.
Ready to discover how AI-based call centers work and why they’re the future of customer service?
In this video, we dive into the technology and processes behind AI-based call centers and how they are redefining the industry.
📲 What is an AI-Based Call Center?
An AI-based call center utilizes artificial intelligence to automate and optimize various customer service functions. From virtual assistants and chatbots to intelligent call routing and real-time analytics, these call centers combine AI with human expertise to deliver seamless, efficient service.
🤔 But how do they work?
The core of AI-based call centers lies in the integration of intelligent systems that enhance customer service processes. Key functionalities include:
Chatbots and Virtual Assistants: AI-driven tools handle routine inquiries, freeing agents for more complex tasks.
Predictive Analytics: AI analyzes customer data to anticipate needs and personalize interactions.
Intelligent Call Routing: Calls are automatically directed to the most qualified agent, improving resolution rates.
Sentiment Analysis: Real-time sentiment detection helps agents respond more empathetically and effectively.
24/7 Availability: AI systems ensure continuous service, regardless of time zones or holidays.
Implementation:
To successfully implement an AI-based call center, businesses must integrate the right tools, train agents to collaborate with AI systems, and establish clear goals for performance improvement. Regular monitoring and updates ensure that AI solutions remain effective and aligned with customer expectations.
To sum it up, AI-based call centers are the future of customer service, combining automation with human touch to deliver exceptional experiences. By streamlining operations, improving efficiency, and personalizing interactions, these call centers enable businesses to stay ahead of the curve in a competitive market.
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👩‍💻 Get the latest contact center business tips, information, and tools on our blog
🔗 Stay connected:
www.nobelbiz.com
www.linkedin.com/company/nobelbiz-inc-
nobelbizinc/
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🤩 More stuff to read and watch:
See our cloud contact center solution suite: th-cam.com/video/CRrauBWwUHM/w-d-xo.html
Demo product videos: th-cam.com/play/PLyemsKdo5O1_BQzWHoN6CssWgVEKpQM6g.html
Customer Testimonials: th-cam.com/play/PLyemsKdo5O19eY9Im7yUsvo86-sbzESy0.html
On-Demand Webinars: nobelbiz.com/resources/webinar-series/
More on our omnichannel solution: nobelbiz.com/omnichannel-contact-center/
Read more about our Voice Carrier Network: nobelbiz.com/voice-carrier/
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NobelBiz Inc. is an industry-leading provider of contact center software solutions from their patented carrier of carriers network to their new, innovative, and fully remote omnichannel contact center solution. Their network guarantees crystal-clear voice quality and 100% uptime.
มุมมอง: 38

วีดีโอ

BPO Call Centers: Driving Efficiency and Growth for Businesses
มุมมอง 209วันที่ผ่านมา
Business Process Outsourcing (BPO) call centers are transforming the way companies manage their customer service and operational needs. By leveraging external expertise, advanced technology, and streamlined processes, BPO call centers help businesses reduce costs, improve efficiency, and deliver superior customer experiences. Ready to understand how BPO call centers can drive growth for your bu...
Conversational Analytics: Unlocking Insights for Smarter Customer Interactions
มุมมอง 15วันที่ผ่านมา
Conversational Analytics: Unlocking Insights for Smarter Customer Interactions Conversational analytics is redefining customer interaction management by analyzing and extracting valuable insights from conversations in real time. This technology helps businesses understand customer sentiment, identify trends, and improve decision-making, all while enhancing the overall customer experience. Ready...
Skill Based Routing
มุมมอง 8วันที่ผ่านมา
Skill-Based Routing: Redefining Customer Experience Skill-based routing is revolutionizing the way customer interactions are managed in contact centers by aligning customer needs with agent expertise. This approach ensures that every query is directed to the most suitable agent, reducing wait times, increasing first-call resolution rates, and improving overall customer satisfaction. Ready to el...
AI-Powered Voice bots - Revolutionizing Debt Collection
มุมมอง 13วันที่ผ่านมา
AI-powered voice bots are transforming the debt collection landscape by combining advanced AI technology with intelligent processes to streamline operations, enhance customer interactions, and optimize recovery rates. These bots use natural language processing (NLP) and machine learning to deliver human-like, efficient conversations while automating repetitive tasks and maintaining compliance s...
What's Next for Contact Centers? Leadership, CX, and AI Insights with Colleen Beers
มุมมอง 24หลายเดือนก่อน
In this episode of First Contact: Stories of the Call Center, Christian Montes sits down with Colleen Beers, a seasoned CX leader with over 20 years of experience in the contact center industry. From leadership strategies and cultural transformation to the game-changing role of AI, Colleen shares invaluable insights on creating meaningful customer and employee experiences. Discover how to imple...
Building a Culture of Feedback: Leadership Lessons for Success
มุมมอง 11หลายเดือนก่อน
In this segment, Colleen highlights the crucial role of feedback in leadership and organizational growth. She advocates for creating a safe environment where employees feel empowered to voice their opinions and share constructive feedback. By fostering a culture of openness, leaders can build trust, enhance decision-making, and drive continuous improvement within their teams. Watch the full epi...
Empowering Employees with AI: Shifting from Transactions to Meaningful Work
มุมมอง 5หลายเดือนก่อน
In this section, Colleen explores how AI can transform the nature of work in contact centers. By automating mundane tasks, employees can focus on solving more complex and meaningful problems, which not only enhances their sense of purpose but also improves customer outcomes. She shares insights on how companies can leverage AI to boost employee engagement and job satisfaction while maintaining ...
Avoid AI Implementation Failure with This Change Management Plan
มุมมอง 6หลายเดือนก่อน
Colleen delves into the critical elements of change management when adopting AI solutions. She emphasizes the need for clear communication, setting realistic KPIs, and involving frontline employees early in the process. By addressing fears and providing proper training, companies can ensure smooth transitions, fostering buy-in and maximizing the value of their AI investments. Watch the full epi...
What's Next for Contact Centers? Leadership, CX, and AI Insights: Colleen Beers
มุมมอง 20หลายเดือนก่อน
In this episode of First Contact: Stories of the Call Center, we sit down with Colleen Beers, a dynamic leader with over 20 years of experience in transforming the contact center and CX industry. From her journey from a call center agent to a top executive, Colleen shares invaluable insights on leadership, employee empowerment, and the future of customer experience. We explore how AI is revolut...
Empowering Women in a Male-Dominated Industry: The Story Behind LinkUnite
มุมมอง 142 หลายเดือนก่อน
Empowering Women in a Male-Dominated Industry: The Story Behind LinkUnite
Why Compliance is the Next Big Thing in Lead Generation
มุมมอง 122 หลายเดือนก่อน
Why Compliance is the Next Big Thing in Lead Generation
Genuine Collaboration: Why ‘Egos Left at the Door’ is Essential for Business
มุมมอง 32 หลายเดือนก่อน
Genuine Collaboration: Why ‘Egos Left at the Door’ is Essential for Business
AI and Lead Generation: Hype or Reality
มุมมอง 122 หลายเดือนก่อน
AI and Lead Generation: Hype or Reality
Event Success in the Digital Age: How Sara Malo is Redefining Business Conferences
มุมมอง 42 หลายเดือนก่อน
Event Success in the Digital Age: How Sara Malo is Redefining Business Conferences
Empowering Women and Event Success in Lead Generation
มุมมอง 152 หลายเดือนก่อน
Empowering Women and Event Success in Lead Generation
Empowering Women and Event Success in Lead Generation: Sara Malo
มุมมอง 32 หลายเดือนก่อน
Empowering Women and Event Success in Lead Generation: Sara Malo
Lead Generation Call Centers: Boost Your Sales Pipeline
มุมมอง 882 หลายเดือนก่อน
Lead Generation Call Centers: Boost Your Sales Pipeline
Debt Collection Call Centers: How They Work and Why They Matter
มุมมอง 882 หลายเดือนก่อน
Debt Collection Call Centers: How They Work and Why They Matter
Telemarketing Call Centers Explained: Benefits, Operations, and More
มุมมอง 852 หลายเดือนก่อน
Telemarketing Call Centers Explained: Benefits, Operations, and More
Preview, Progressive and Predictive Dialers
มุมมอง 212 หลายเดือนก่อน
Preview, Progressive and Predictive Dialers
EXPANDING Omnichannel Strategy Secrets Revealed!
มุมมอง 62 หลายเดือนก่อน
EXPANDING Omnichannel Strategy Secrets Revealed!
Tone Matters! What Your Accent Says About Your Customer Service Skills
มุมมอง 152 หลายเดือนก่อน
Tone Matters! What Your Accent Says About Your Customer Service Skills
5 Crucial Tips for Onboarding New Call Center Hires
มุมมอง 72 หลายเดือนก่อน
5 Crucial Tips for Onboarding New Call Center Hires
The SECRET To Skyrocketing Your Call Center Performance in 2024
มุมมอง 292 หลายเดือนก่อน
The SECRET To Skyrocketing Your Call Center Performance in 2024
Journey Mapping Fails That Are Costing You Customers Right Now
มุมมอง 53 หลายเดือนก่อน
Journey Mapping Fails That Are Costing You Customers Right Now
What's Driving Employees To Job Hop So Frequently In 2024
มุมมอง 163 หลายเดือนก่อน
What's Driving Employees To Job Hop So Frequently In 2024
Can AI Really Revolutionize Your Contact Center Overnight?
มุมมอง 123 หลายเดือนก่อน
Can AI Really Revolutionize Your Contact Center Overnight?
Building a Customer-Centric Culture: Insights from Annette Franz
มุมมอง 273 หลายเดือนก่อน
Building a Customer-Centric Culture: Insights from Annette Franz
Culture Ownership and Leadership Alignment in Business
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Culture Ownership and Leadership Alignment in Business

ความคิดเห็น

  • @CollectionsGuru
    @CollectionsGuru 11 วันที่ผ่านมา

    Does it answer incoming calls?

  • @NobelBiz
    @NobelBiz หลายเดือนก่อน

    🚀 Missed our latest webinar? Catch this snippet where industry leaders discuss reducing turnover and burnout in call centers! 💡 Watch the full session now: nobelbiz.com/resources/webinar-series/reducing-burnout-and-turnover-for-contact-center-agents/ 📈 #Webinar #callcenter

  • @NobelBiz
    @NobelBiz หลายเดือนก่อน

    🚀 Missed our latest webinar? Catch this snippet where industry leaders discuss reducing turnover and burnout in call centers! 💡 Watch the full session now: nobelbiz.com/resources/webinar-series/reducing-burnout-and-turnover-for-contact-center-agents/ 📈 #Webinar #callcenter

  • @NobelBiz
    @NobelBiz หลายเดือนก่อน

    🚀 Missed our latest webinar? Catch this snippet where industry leaders discuss reducing turnover and burnout in call centers! 💡 Watch the full session now: nobelbiz.com/resources/webinar-series/reducing-burnout-and-turnover-for-contact-center-agents/ 📈 #Webinar #callcenter

  • @a7mdt108
    @a7mdt108 หลายเดือนก่อน

    Thank you

  • @msgsolution
    @msgsolution 6 หลายเดือนก่อน

    I have my own contact center looking for legit campaigns help me out john.

  • @chylemillabangco9467
    @chylemillabangco9467 8 หลายเดือนก่อน

    Thank you ❤😊

  • @Newenglandah1376
    @Newenglandah1376 10 หลายเดือนก่อน

    It's horrible and does not but cause stress. To start, many quirks, especially in tech fields where agents speak with very scripted reps in foreign countries. The ai doesn't understand the human aspect of speech.

  • @lyricninja9957
    @lyricninja9957 11 หลายเดือนก่อน

    amazing!❤

  • @dellrugby
    @dellrugby ปีที่แล้ว

    Liked and subscribed

  • @JimboJones2022
    @JimboJones2022 ปีที่แล้ว

    They dangled the 🥕 carrot for years. They promised a career path. The threw us in a bullpen where the noise was horrible. They gave us ridiculous patronizing compliments like "Our team does does so much more than other departments that have the same job description. Basically we have been a dumping ground and pick up the flack for the inept training department.

  • @sergioestuardocontrerasova4577
    @sergioestuardocontrerasova4577 ปีที่แล้ว

    Thanks for the video

  • @alsvrj
    @alsvrj ปีที่แล้ว

    Amazing Story!

  • @msgsolution
    @msgsolution ปีที่แล้ว

    This is very informative for me thanks for doing this 🙌

  • @abhishekbanerjee2191
    @abhishekbanerjee2191 ปีที่แล้ว

    Excellent service and extremely responsive support system 24x7..!!

  • @dean8498
    @dean8498 ปีที่แล้ว

    P r o m o S M

  • @henrinoceme521
    @henrinoceme521 ปีที่แล้ว

    Let me know please!!! I would like to join you!!!!!

  • @henrinoceme521
    @henrinoceme521 ปีที่แล้ว

    What is required to a foreigner to work at vixicom please!!!!

  • @beau4532
    @beau4532 ปีที่แล้ว

    *Promosm* 😩

  • @247secretary
    @247secretary ปีที่แล้ว

    Nice Show Guys!

  • @Brando-wc8fz
    @Brando-wc8fz ปีที่แล้ว

    Andrew Taint is right

  • @jongunderson4665
    @jongunderson4665 2 ปีที่แล้ว

    As long as it cost less to automate Call Centers - Call Centers (H to H contact) are dead

  • @ChamorroStories
    @ChamorroStories 2 ปีที่แล้ว

    "Be human." It's a simple but essential message especially in leadership.

  • @dongcakesqt1846
    @dongcakesqt1846 2 ปีที่แล้ว

    😁

  • @chelsivolpe5892
    @chelsivolpe5892 2 ปีที่แล้ว

    I’m having trouble finding the rest of this video on your website. Could you please provide the direct link?

  • @jongunderson4665
    @jongunderson4665 2 ปีที่แล้ว

    "automate the process"

  • @RichardBlank
    @RichardBlank 2 ปีที่แล้ว

    Thank you Christian.

  • @sonbykedelion
    @sonbykedelion 2 ปีที่แล้ว

    This is my goal to work at vixicom I do love this company. I passed interview there twice I failed I keep progressing my brain to get back ,

  • @jamesgallagher7157
    @jamesgallagher7157 3 ปีที่แล้ว

    FYI - H to H has been around for many, many years. We used it when designing services in the early 1980's. Another one used was Human Link Interface, term we used for an action that required a human to interconnect with a computer or device to move data to another device or service.

  • @ЛенарСвиридов
    @ЛенарСвиридов 3 ปีที่แล้ว

    l5i3f vum.fyi

  • @bondsa1
    @bondsa1 3 ปีที่แล้ว

    Exactly!!

  • @Javondotca
    @Javondotca 3 ปีที่แล้ว

    Hey this is useful. Can you upload the full conversation on youtube next time? ty

  • @trevordour8285
    @trevordour8285 3 ปีที่แล้ว

    heatin up

  • @mariaeugeniadelimavelez9844
    @mariaeugeniadelimavelez9844 3 ปีที่แล้ว

    I 'm 58 and last year I worked at Home for a call center and sometomes I needed My daughter 's help or asiatance hahaha.

  • @antoniosantos-yo7ge
    @antoniosantos-yo7ge 3 ปีที่แล้ว

    The failure of humans is the failure of bots.

  • @s.t.santos5928
    @s.t.santos5928 3 ปีที่แล้ว

    AI replacing humans is like having a robot for a psychotherpist. Despite advances in technology, human emotion isn't something anyone can program. The companies that will have more success are those who will maintain that very important human connection.

  • @АлексейПертов-м8п
    @АлексейПертов-м8п 4 ปีที่แล้ว

    0:33 Automatic proffit system with done for you 6k monthly income w h t s a p +7 9 6 7 1 5 7 0 5 8 1

  • @mack-hensonrene9197
    @mack-hensonrene9197 4 ปีที่แล้ว

    Thx

  • @nataliehardy332
    @nataliehardy332 4 ปีที่แล้ว

    I Just applied for this company!

    • @maryema15
      @maryema15 2 ปีที่แล้ว

      y que paso? estas en ella?

  • @rockmedia1167
    @rockmedia1167 4 ปีที่แล้ว

    Great interview, hope to see some more of it, maybe with some more personal questions? Anyways, keep it on!

    • @NobelBiz
      @NobelBiz 4 ปีที่แล้ว

      Hi Nemi. Hit Subscribe on our channel to get notified when new episodes are up! You can also check the full podcast with Jake Bush here: th-cam.com/video/83vXc_5UQf8/w-d-xo.html

    • @rockmedia1167
      @rockmedia1167 4 ปีที่แล้ว

      Will do!

    • @rockmedia1167
      @rockmedia1167 4 ปีที่แล้ว

      NobelBiz Could I ask you what your opinion about GaryVee is?

  • @ioanasabo1538
    @ioanasabo1538 4 ปีที่แล้ว

    <3 Awesome conversation. Really motivating and useful information. Keep up!

  • @mar.vazquez
    @mar.vazquez 5 ปีที่แล้ว

    where do i download it from ??

  • @carlosjv421
    @carlosjv421 5 ปีที่แล้ว

    Link de descarga mas serial

  • @subhashkaintura5176
    @subhashkaintura5176 6 ปีที่แล้ว

    send me on subhkain@gmail.com link to download

  • @angelsetnabug6101
    @angelsetnabug6101 7 ปีที่แล้ว

    1st of all i want to try to setup 1 or 10pc for small call center setup. its not the actual call center but this is for demo purposes and learning. if the test will become succesful i want to push this knowledge soon. question: 1. does Eyebeam + vicidial is enough? are they free? 2. VOIP, SIP, domain/proxy for eyebeam is free? if not where to buy and how much? 3. do i need server/MDF? for this small setup? 4. what if a plain 10 pc + ISP + router/switch only and no server MDF. are the calls affected and slow down? 5. im looking for dirrent tutorials but i cant organize where to study 1st. My ideas are not organize and i dont know where to start 1st. please help me to provide step by step.

  • @yokastanny
    @yokastanny 7 ปีที่แล้ว

    greit place

  • @noorhayat2647
    @noorhayat2647 7 ปีที่แล้ว

    filerio.in/cm0nhuon7gh0 new version

  • @bhagatsarma991
    @bhagatsarma991 8 ปีที่แล้ว

    This video helped me a lot for configure my server that i rented from www.datasoft.ws Please upload more videos.