Call center Interview for Freshers : (
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- เผยแพร่เมื่อ 5 ต.ค. 2024
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call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by phone
Types of call centers Beyond inbound (Handle queries), outbound (Make calls) and blended (Handle both incoming & outgoing calls), there are further classifications of call centers:
#In-house call center: The company owns and runs its own call center.
#Outsourced call center: The company hires a third party to handle calls on its behalf, generally to reduce operating costs.
#Offshore call center: A company has outsourced its call center operations to an organization in another country.
#Virtual call center: Agents are geographically dispersed and answer calls utilizing cloud call center technology.
Do's and Don'ts of interview
Do's
(1) Remember that the interviewers are men of great experience. They are fully acquainted with the nature of the duty and qualities required of a person for the particular job. They can judge a person's worth and his capabilities from his words and expression.
(2) Give your best to the interviewers. Cover your weakness through the presentation of other achievements.
(3) Have sufficient confidence in yourself to evoke confidence in the interviewers.
(4) Remain unperturbed and composed and keep your interest throughout the interview.
(5) First listen very attentively and carefully to the question put to you. Then answer it in a natural and normal way.
(6) Adopt a pleasing manner of a speech.
(7) Follow the interviewers swiftly and grasp the new question to tackle it with maximum energy and interest.
(8) Feel pleased with your surrounding and be at your ease in the company of the interviwers.
(9) Develop your personality to suit the post for which you have applied.
(10) Be prompt without being hasty, quick without being aggressive.
(11) Establish a rapport with the interviewers.
(12) Emit vivacity and enthusiasm from yours looks and expressions.
(13) Be perfectly normal.
(14) Show pleasing and graceful manners, sufficient politeness and verve.
(15) Be smartly and soberly dressed.
bpo interview questions and answers for freshers #call #centre
Don'ts (by PD CLASSES)
(1) Do not appear nervous or shaky.
(2) Do not speak in an affected style.
(3) Do not try to unnecessary elaborate your answer.
(4) Do not interrupt the interviewers.
(5) Do not enter into an argument with the interviewers.
call center interview questions and answers for freshers in hindi #BPO
call center interview in #hindi • Call Centre Interview ...
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Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the client.
Call center interview questions and answers
call centre
call center me puche jane wale sawal
interview questions and answers
bpo
customer satisfaction
customer convince
customer service
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Her fluency is very good nd she's smart person that she can crack the interview even I know that the interview is already scripted but she has given a good performance.
watch Call Center Roast 😀😆
@@avneetkaur5355 I am lonely. Avneet
@@asifahmed4209 aagya jihadi jihad failane.
@@asifahmed4209 I am also lonely send your sister at my house 🏡
I wish every interviewer was like you 😂
My 2nd wish would be having confidence like you ❤️
watch Call Center Roast 😀😆
@@avneetkaur5355 suggest plz
😆😆😆😆😆😆😆
i still dont understand how it can be passion to work in calll centre the level of exaggeration👋👋👏👏
watch Call Center Roast 😀😆
Completely scripted no confidence level
Other two from the team are more nervous than the candidate
Right😊
That's right
Absolutely right...
hhahahaha aur wo ladka to ese tharki hoke ghure ja raha candidate ko
Poora ratta
Red colour shirt is xo nervous 😂😂😂
😂 😂
💯 right
😂😂
@@amansharma339
J
Ya look like his enterview
These question are very important for call centre
I am positive you can help janitors speaking good English based on the video I watched. I wish all the best to the Janitors.
I am intestred
Whatapp, @
Such interviews happened in the 90s. Things have changed after that. Now the HR knows that you are there for the short term only.
watch Call Center Roast 😀😆
@@avneetkaur5355 Pls send link
@@avneetkaur5355 yvc
Passion about talking to people😂lying through the interview.😂😂
🤣🤣😂
watch Call Center Roast 😀😆
Outstanding you have doing a great job for fresher's who want to join company all the questions was impressive and informative thanks for giving us a bundle of knowledge..
Plz continue it all the time
Not gonna lie confidence is the only thing u need I gave interview at first source and I got selected in 2 mints and I don't even speak English as good as other candidates so just be confident....
Congrats 🍫
@@PDclassesManojsharma watch Call Center Roast 😀😆
All these questions and answers are already prepared ...not necessarily they will ask you the same!
Video is made to help other people, they have already prepared for the video.
Bro u r right
Brother jisko job achhi na lgti ho.aor business achha lagta ho.vo yha like Kare.
Me
Business i liked
@@mdosama8996 apko business krna h to call me 9005520709
I like business but no many
@@pakarmy5335 koi bat nhi
Without money ke bhi business hota h
She gave her 200%🙇
sorry to say but that guy in red shirt "why the heck you are nervous " you are with the interviewer, you are not the one who is facing it. too nervous to ask such questions.
I agree
Lol thats true
🤣🤣🤣🤣
😂😂
Hes a virgin datz all
Thanks sir , thanks for giving such interview I don't know why people are commenting you negatively but seriously this video is very helpful for me🙂👍
watch Call Center Roast 😀😆
She is giving a special answers
The funny thing in that interview is that the interviewers are more nervous than that girl who is giving an interview
😅🤣🤣🤣🤣🤣
😆😆😆😆😆
We think we could answer better but in reality it's different 😅
my observations about a girl interview process
1.she never express genue feelingsi.e means she referred interview question and search for each question for different answer and prepared a notes and expressing infront of interviewer.
2.interview pannel peoples uploaded purpose preared qand answer give to this girl and expressing infront interview pannel.
Today she is successful banker with such mock practices.
Never underestimate anyone by looking at the present situation of a person
She already prepared all these questions and ans..Lmao it's all scripted
Ma ic liya kah ra tha k ic interviewer sy achi english to ma call k duraaan bol leta hn ma b call center ma kaaam krta hn
but its helping bro,we atleast get to know how to answer those questions .
Right...
@@vamsikrishna1934 true
All scripted but still got idea how to answer the Q.
Hindi english makes me nervous 😥😥😥
Whic guy is behaving as an interviewr or an candidate doesn't matter for me
I just wanna know that are these questions asked in interview or not that's it... because i am fresher so as a fresher my personality should be of learning behaviour not of teaching beahaviour
Bhavna positive attitude 👍
She got selected also
Why English to hindi once she started speaking in English but anyways she did well very confident
Excellent sir super duper your PD Class
If she is fluent enough, then I also have a better communication skill, in English.
But my question is, is her speaking skill enough for the selection?
I have not attempted any interview, but after watching this, I think I should give a shot to it. :)
Thankyou PD Classes!
Nicely explained :)
Amazing I really Loved listening to this interview 😍😍😍
Itna hard interview fresher ke liye bap re 😨😨😨😨😨
Are bhai 8k ki job aur English k sath kbhi nhi kyo k English wala ye job kbhi nhi krega
Just a normal conversation,nothing tough...U just need to keep urelf cool as cucumber and take part in the conversation...
@@debayanchatterjeesarkar5770 kk bro
Than que all person for giving me interviews knowledge
Wonderful conversation
Her voice sounds like Alexa 🤣😂🤣😂
😁😁😁😁
I cn tolk english walk english and do everything in english in day night coz English is funny lke u...
If you want to work in call center than please don't give this type of answer they'll not hire you
Then what should we answer them ??!!
Hello can u give us idea
Don't worry guys he was just guessing about that he also don't know about that 😉😂
@@misshaney1559 lmao m in call center n trust me this wont work☺️🤣
Sir my age is 31 and i completed my B.E degree in 2008 but i was diagnosed with severe kidney disease and after that i was on dialysis. I didn't do anything in between these years . But my kidney transplant has been done 1 years ago and now i am jobless .so ,please air guide me should i share my disease with HR or not and if not then what should i tell if they ask me about what u did in between these years ....please sir help me i am not financially prosperous.thanks
U can share the truth
No problem
Everything will be fine mate. Keep grinding and keep learning. Learn things which are prosperous in future. Keeo yourself up to date. You can do it mate. Don't let your disease hinder your daily performance
Take care of it health.. don't take this as advise my friend..choose day time job..if you want to work in bpo..you may also have chance to work in night time..so don't disturb ur body my frnd.. don't take it as serious advise..and I m not good in English..if there any mistake in my english and my words , sorry frnd..
It's been two year so how are doing now?
I hope you are going great.
Those two guys are not abled to say what they wanted to say.
Love marriage or arrange marriage which is best ??
What's kind of interview question ☺️😁
I think they are trying up with some matrimonial sites for there feature growth 😂😂😂
If I were that girl ,than on the question about marriage I would give detailed answer leaving no time for other questions 😂😂😂 it's matter of Personal emotion😂
just want to work in english call-centre to get good command on fluency.
Sure
BPO Interview videos :
th-cam.com/play/PLgBfCxl0Vxz5XD2dkDfnixFVBeQtYandT.html
Very good and confident ,
Thank you sir
Its really helpful..😊😊
Lot many videos on call center interview preparation - th-cam.com/play/PLgBfCxl0Vxz5XD2dkDfnixFVBeQtYandT.html
Sir sales job or counselling job pr interview KY vedio bna Dena request u sir😊😊🤗
Yeh red shirt wala boy Tik-Tok me aata tha kya? Interviewee se jyada nervous toh trainers lag rahe the 😆😆
nice interview, really good
Why that person is so nervous in front of candidate I'm talking about Person who is in red shirt...?
at night I also gave such kind of interview at call centre 🤨
Interviewee is really very supportive
That boy in red shirt,really looks like robot
Excellent..you are doing great.
Thanks a million for Brighting people's life, Wonderful Experience , Thank you so much SIR.......
Red shirt and blue top also nervous 🤣
nowadays people who work on roadside and roadside can earn more money than most people who work in IT and BPO even beggars can get more, the mentality of parents to educate the children as much as possible thinking they will become big people but only 5 out of 100 will do what they studied for..............
There is no confidence in all of them except recruiter. Looks like to me those are scripted
Questioners said to her questions if you hire you then, what da matlab. There was no confidence 😂😂😂
Very Good Interview
Sir India me hindi or regional BPO kon konsi company hai please batao?
What if you don't have experience in BPO?
There is nothing much to concern about it .There are two kind of vacancies in BPO .Even Fresher could apply ...So it doesn't matter whether you have any experience or not .You should have guts and notion to work in the ambiance of call centres and learn the work .
Pls get in touch with me on my insta id vinnee_90 i will surely help you Thanks
@@rahulsrivastava7634 watch Call Center Roast 😀😆
Hii sir...now I am working in accountant so how can I found a good company with how to develop my skills.....
Body Language (Gestures & Postures): th-cam.com/play/PLgBfCxl0Vxz5Onqc0RxzjB9PQNBlvtT0k.html
I wanna work in international BPO only for English fluency.👍
Are you fluent in English?
@@rajrathore782 No, but I've got selected in MNC in international voice process
@@dineshkoli534 could you help me to learn English
@@dineshkoli534 i also want to select what should i do bro?
@@rajrathore782 sure I can
Jul 29 2023... Thanks to the Whole Team💙
call center ki job bhout bekar h. usme bhi domestic ( Hindi) call center ki. salary to 6000 dege. uper se only 1 weekly off. international call center me 5 days working or salary bhi 18000se start.
Will you have to work so hard for a call center job😐
Schedule like blah blah.. to make the question short should goes like this.. “Are you amenable working for rotating schedule??
Next question trying to imply with the interviewer is “HOW WILL YOU DEAL WITH AN IRATE CALLER/ customer”
I think interviewer doesn’t know how to construct english properly! What i like the most with indian call centers are they were able to resolve technical issue with the customer..
sir Intelligence Bureau ka v interview ke bare mai batao kaise Baat karna hai
Excuse me sir how I can come in your company for interview. There are some steps or direct we can come for interview. Please tell, because I would like to join BOP company.
Send your query on WhatsApp 9414210410
Management Skulls 😂😂🤣✌️
5:00 *The interviewer sounds like Gopi from F.I.R. "who da you da are isda, mai hu chowky ka akshay kumar isda. She's da father, he's da mother.* 😂🔥😂🔥
Watching from Pakistan 🇵🇰
I have an interview tonight in a call center 😃😃
25 Call center job interview th-cam.com/play/PLgBfCxl0Vxz5XD2dkDfnixFVBeQtYandT.html
बाकी के दोनों तो भावना से भी ज्यादा नर्वस हैं
Doesn't matter
Good news for you
She is a successful banker today
@@PDclassesManojsharma I did not mean that Sir, I felt the same, I said, I was not doing evil to any of them.
but still nice tips for cracking interview
sir customer care conversatatins per vedio plzzz.
why that girl from a team side eyeing too much.
Uske bnde ko pta lia is bndi ne that’s why 😂😂
When i hear the english language in India way..i feel like someone killing me ....
Same here from FIRANGI when u speak with wrong grammar
Man i have something for you
🖕
You need checkup from docter badly
Sir i had already given interview for a call centre job nd i have recently completed b. Com nd they always ask a question that if u want to job in call centre as a BPO girl then why u have done b. Com. So what is according to you i should answer?
Education always pays
Ok thank u sir
Don't worry dear firstly i have also started my carrier from one the largest BPO iwhich was CONCENTRIX. Initially i used to get 15k in a mounth and me also graduated from B. Com. Now i am working in US healthcare its American company not call center so i think you have given interview at the wrong place cause qualification matters but not as much.
Itnaa hard interview
Red te shirt is not belong from delhi because delhi people don't talk in English language in sach a way I think he may be belongs rural area
Love to connect with you Mr Sharma how can I visit you.. to be honest
Its really helpful for any interview.. Thanx
If recruiter ask questions in Urdu which language we answer his/her question
Try Same
Great👍
Ye sandeep sir K Pakka wala student h👌😊
I completed my hsc how can I join bpo please tell me
very nice sir i am from pakistan i like your video and specially bahvanna is a nice and confident girl thanksyou so much for this video
All of you should note tolked in hindi because In BPO call center don't talk in hindi and hr does not talk in sach way because you weren't asking questions in sach a way I think four sour the hr is giving line to the condidate
If the interviewer ask in hindi we have to reply in english not in hindi
Bilingual can run👍
#Body #Language th-cam.com/video/wqGWXxkAGyo/w-d-xo.html
Lol😂. Interview preparation for a call center job😂...i understand preparing for a technical job....but call center🙄
Ye red shirt waala banda kis duniya mai khoya hua h
Favorite actor. -- sandeep maheswari 😂😂😂
Muje ye smjh na ata k apko intrview video hi bnana h to intrviewee k looks0per v dhyan de means seriously hm intrview me shirt ko khol k balo ka bun bna k v ja skte h and select0v ho skte h in first looks first impression plz reply me sir
Mock practice dear student
this one is.
Main to chappal pehan kar & t shirt pehan kar gaya tha
She using Hindi that can't work while giving interview.
Yea u are right
Of course He is a teacher and he is doing good job and good teaching ager aap log ko iss video me kami lagrahi hai ya majak banana hai to apna khud ka baniye na kam se kam itne ache teachers ka to majak nahi isliye India ka ye hal hai aur yahi hal rahega jab tak aap log ka ye hal hoga
It will work if u r a fresher
Very nice Answering
Candidate speaking with ful of confidence and others red. Shirt and girl is fully confused
Sir , Bhawna is very confident girl.
And also Communication skills very good.
watch Call Center Roast 😀😆
watch Call Center Roast 😀😆
This video help me a lot
Nd sir did not ask her qualifications
That is I want to know now 🤔🧐
Pls tell me if anyone knows 🙏🙏🙏
Please comment below !
who want to know about the girl's qualification👇👇👇
Hi Minaxi good to see you
I'm inspired from you
I would feel good if talk together about something
How about you
Jabhi hamra desh piche hai kitne log berojgar hai unko english nahi aati par wo kitne hardwork hai par is english ki wajhe se piche rah jate hai kiyu ki interview bhi english me hota hai
Very talented girl
15000 rs ke liye 17 min ka interview 😂😂😊
Still very less dear
In reality, gaining good job with handsome salary requires lot of hard and sincere work
@@PDclassesManojsharma agree
I'm also agree with you because I've faced 10 times this type interview
AGR sir apko15k se jyada kmana h yo contact me 7565884947
Sir domastic hindi call centre me kya interview English me he lena jaruri hai hindi me bhe too Lee sakte hai . Sayd hindi me interview Dena wala agent company Ko jyada QUALITY & TARGET achieve karke de jitna ki English wala na de sake sir aapka Jo bhi answer Ho please mere MAIL ID PAR MAIL KAR DENA ( ombir989@gmail.com mob.-7876355189 ) sir me 1 POINT 1 SOLUTION Pvt Ltd sector 18 , Gurgaon me job karta hu but mujhe wha 1 year Ho Gaya hai QUALITY AND TARGET TOP par hai 3 baar best performance award bhe leya hai
Bhai main bhi tp me working hun
Bhai wo company chod do. Wo bas employee ko phasa ke rakhti hai..
Yes
Hindi
You are right bro
Plz sir reply me call center me job ke liye koi coaching leni hoti h kya sir
Thanks