"All sales are final" - but has there been a sale if a customer never gets the goods? (In my country we have customer protection legistlation for just such cases so that you can void the sale , I guess you guys in the States don't?)
@@katevgrady Ah OK! We would demand our legal right to void the sale with the vendor, and if they didn't co-operate we would notify the customer protection board and they would issue a ruling on the case. (I think some credit cards have insurance for this kind of stuff but generally there's no bank involvement, that's why I was confused :) )
@@mayrapakastin yea in the US its usually the bank or credit company that goes after the company for the consumer. In most cases the customer gets a refund regardless of if they are successful
Hey PSA for everyone. From a former bank fraud worker. If you don't receive goods, its a retailer dispute - make sure to contact your bank and specify that. They will then be able to raise it correctly and get you your money back. If enough people report the business through their bank, charges for other people will start to be automatically blocked by the auto security systems and when it hits a certain point banks will talk to each other and the company can have their actual bank account revoked
I’m baffled why none of these TH-camrs are bothering going through their banks for a long enough time that they risk blowing past dispute deadlines. I honestly think it’s because it’s a more interesting video dealing with the company, and so they take a loss for the ad revenue.
Actually would love to see a video on disputing charges to credit cards. It's such a hit and miss thing that can be very difficult to navigate. I had a dispute with Expedia over a hotel booking where AFTER I put all my card info, there was suddenly a nonrefundable $300 fee that got added and no one from the hotel could explain what it was or anything. So my $600 booking went to a $900 charge onto my card. Months later and screenshots of the nonstop texts I recieved from the hotel, I got my money back, but I'm still not sure how I managed it. It ruined my trip and caused me a great deal of distress. I think I cried for a month straight because I thought I was financially ruined.
Fun fact: A company saying "All sales are final" or "No refunds" doesn't actually excuse them from their obligations or consumer protection laws. If they don't provide the service promised, you are 100% entitled to a refund.
Look up that story of the wedding photography company that refused to refund a man after his soon to be wife died horrifically in a car accident, and they told him they hope he cries all day on his wedding day when he tried asking for one, can't remember the name but it was big news
@@asmrtpop2676 fraud departments will do their due diligence in determining whether you will be reimbursed regardless of what you tell them. As I said, my charge was for a hotel booking that wasn't open on the dates of my booking. They refused to answer my calls and then the company I bought from went bankrupt and literally disappeared. The bank still chose to not return my money because they claimed my purchase was final sale at the time of purchase.
@@TheSuperNintenderps I think people assume you write the cost from it through your taxes so like that money is gonna be directly deducted from your taxes and work like a refund, ignoring tax brackets and all that. A refund isn't even the same thing as free in the first place but that's another discussion to have.
Hi! Thank you for mentioning my video! I just put out another one on the 29th of September regarding my "refund". I find it very strange they didn't offer you a refund because they did for me, though it was only after my unboxing videos were posted and it did take me 8 months to ever get any money from them. Im so sorry that you had to go through this frustration!
Thank you to guy guys for talking about this subject! This company is shady AF but hopefully you will have discouraged others from falling foul to the their scam
Oh my gosh two of my favorite people on TY have watched each other's videos. 🤩 I love supporting both of you and I've been watching you both for years! ❤❤❤❤
The subscription box model might not be scalable, but they're moving to a payment-only system where you always pay but never receive goods or service. Thanks for sharing!
Their FAQ and Terms & Conditions both say all sales are final, however, that's only for boxes that have shipped. Them telling you you can't get a refund for the two boxes that have yet to ship is false. You absolutely can get your money back because they have yet to ship these boxes out.
YESSSSS This comment needs more likes. I was thinking the same thing. I'm from a different country so not exactly sure how that works in the US. But customers have rights that is absolutely illegal to do here and it might be in California as well. You can cancel your order at any time if you haven't received the products especially since they haven't shipped it yet and told you that. Otherwise everyone would do it. Instead of scamming people which is illegal, they would just delay shipping products forever and tell you "well we can't give you your money back because it says in our terms of conditions all sales are final" and get away with it no problem. So much more people would do it.
i don’t think it IS on you. for example: forever 21’s clearance items cannot be returned and all sales are final. i am aware of this. but if i went to the store, purchased clearance items, paid my money, and the cashier held my items and wouldn’t give them to me and refused to tell me why or where she put them, “all sales are final” is not a valid defense for the fact that i didn’t get items that i already paid for. i hope you do end up doing a chargeback. because it’s not as if you got the items and just didn’t like them.
@@guardianoftheduat look up consumer protection laws. Stop simping for businesses that break laws. No refunds doesn’t mean “we can sell you something that’s broken and you can’t do anything about it lol”
Now, I haven’t actually read their FAQ, but generally “no refunds” means “even if you are not satisfied with your product or service you will not receive your money back” not “once we have your money it’s ours forever, even if we never actually give you the product”.
Disputing with your bank is the right way to go. If you can, you may want to get something from them stating they have not sent anything at all and a breakdown of the charges, like $150 to box X and $150 to box y. Just to have 1005 proof they did not provide any items. Additionally, have your bank block them on your card. They may say they have stopped charging on their side, but there is no guarantee and I've seen places play the oh we canceled it for you and then charge as they can.
that’s what alexandria ryan had to do. she had to start a dispute with paypal (which is how she paid) to get her money back. she got a partial refund more than nine months after she was told her full refund was on its way
@@estherstreet4582 I'm leaning towards this is actual people using copy paste messages and delivering to some people but ignoring most. Because some people are getting the products.
From a person who used to work in customer service for a bank: file a dispute ASAP! There’s usually a time limit on when they can credit you back depending on how you paid, and you can file a dispute no matter what. I hope you get your money back! This shady company sounds like they know what they’re doing dragging their shipping past the refund limits.
I'm glad you went to your bank about it, bc even if it's in their FAQs, oui please still basically took your money and ran, and that goes beyond whatever terms and conditions you agreed to about refundability or lack thereof
I work for a bank and highly recommend going to your bank and filing a dispute if you do not receive merchandise. At that point it is a breach of the agreement between you and the merchant regardless of any policy they may have. Also, leaving reviews for other customers on trust pilot and similar sites is important too.
Wow, i've followed Alexandria's oui please rollercoaster and this was just as infuriating in different ways. I genuinely think she's right in the follow up she posted yesterday that she only got a resolution because they knew she had a platform to air her greviences with them. The fact that they sent you multiple copy/paste emails and had the nerve to say feel free to reach out with further questions shows they don't give a shit about the average person.
I watched Alexandria’s video yesterday and I’m so mad for you two. You can’t take someone’s money, not deliver the products, and then claim “oh lol sorry no refunds!” That’s literal THEFT. I smell a lawsuit brewing… I hope you get your money back and I hope no one else falls prey to this horrible company.
It's interesting that they state they won't provide refunds, because on BBB all of the responses to the (many) complaints are, after the ones complaining about Covid, that they would be happy to provide refunds. They then claim the only reason they haven't provided refunds in a timely manner is because of an influx of refund requests in May (even though some of the complaints are from as early as Feb). In many cases it looks like only partial refunds are being provided and then since May, no complaints have been answered. Horrible business. If they can't fulfill the subscriptions for whatever reason, they need to stop taking people's money.
It sounds like they've gone into full Ponzi scheme mode. They took in a bunch of orders, could not fill them, but had expenses to keep up with, so they took in more orders, still couldn't fulfill the first ones, and so on. Not a justification, of course. The legal thing to do is to never accept money that you can't afford to give back.
I feel like the FAQ "all sales are final" thing had to have been added recently or after all the controversy since that wasn't brought up to Alexandria Ryan in any of the emails she showed....fishy 🤔
@@cjwoodable oh, didn't even think to check that way! Weird that they didn't seem to bring it up as an issue when Alexandria asked for a refund though. Crappy indeed
A « all sales are final » cannot be applied on a subscription box if the box was never sent. It's likely in the FAQ because, once you receive your box, now it would be final, meaning you can't exchange the product or want a refund if you're unhappy with it. The only subscription model where a no refund on service can be given is if the subscription is, in itself, a coupon applicable on a future purchase limited to a certain period, ie a month.
From the email, it sounds like they purposely make the bag portion of the website to be glitched and you can't make your selection and then forget about it and just send you into a loop. Especially because they keep confirming your bag selection in almost every email
I feel you on the patience thing. I recently lost a close friend to covid and I'm sick of ignorant people who think they know more than the whole of the scientific community.
So sorry for your loss. My sister in law has been in and out of the hospital with covid despite being fully vaccinated. She's a teacher so it's pretty evident that her school district isn't being strict about closing/cleaning/contact tracing, and likely got it from one of her students. The school itself is one where all children are old enough to qualify for vaccination. The covid itself hasn't been terrible for her (due to being vaxxed), but she developed pneumonia as a secondary factor. It's terrible that people in the world and in close communities are still so unwilling to help protect each other.
@@liz_loves_cats thank you, and I'm so sorry to hear that. I have a couple friends who are teachers and from what I've heard it's like that where they are too. A lot of schools don't seem to be taking the proper precautions. My friend was vaccinated as well, but he had just battled cancer and I'm guessing that his weakened immune system had a lot to do with it :/
I hear ya covid is a disaster in my area and now the wingnuts are not allowed to protest at the hospitals they now phone the overstuffed ICUs to harass the medical staff.
@@wh0aheavy it's terrible how fighting through something as traumatic as cancer still ends up resulting in death, especially when you think things are looking up. I hope you and the people who loved your friend are able to find healing. It's a shame that people can do everything right and still get sick and/or die because of the negligence of others in the face of public health.
It's only "the whole of the scientific community" if you ignore those you disagree with and over-value sensationalizing politicians and media. Everyone knows science is set in stone and definitively proves things. Numerous individuals, even those who may comprise the majority, of a large scientific body have never been wrong or led the populace astray, intentionally or otherwise. You can definitely take them at their word. Plus, I'm sure you've read the studies anyways. Right? Those are always reliable, are peer-reviewed, and are presented and performed without bias. Ignore tobacco "studies," previous vaccine "studies," Tuskegee, AIDs/HIV, cannabis, and on and on... I almost forgot when they resubmitted the text of Mein Kampf, as well as other ludicrous texts (with only the replacement of a few words), and it was "peer-reviewed" and approved for publication by "the scientific community" in a scientific journal. No one is infallible and any skepticism has been more than well-earned. You display your own ignorance. This is all without me stating my opinion on the vaccine in question. The lot of you need to get off your high horses. Thought so shallow you couldn't drown in it. (That's less than an inch of water, for those who don't get it.)
"All sales are final" Sale = money in exchange for a product or service. You received no product or service. So you are entitled to get your money back.
Lol this is 100% not your fault. When a company’s FAQ page says that “all sales are final,” that assumes you actually receive the dang product you paid for!! They can’t continue to charge you and not send you anything! 🤦🏻♀️
You're definitely right to do a charge back with your card issuer! They did not provide you with the product as advertised, in other words, they defrauded you! A "no refunds" policy does not apply in that case!
Scammers always use "no refunds" as an attempt to protect themselves by hoping the consumer doesn't know their rights. A no refunds policy doesn't supersede consumer rights laws. "No refunds" for a store can mean stuff like change of mind or clothing doesn't fit, not for an item being broken, defective, falsely advertised or just not delivered at all!! If that happens contact your bank or whatever your countries relevant government/legal service is
This company has almost 200 complains at the Better Business Bureau about exactly the same issue. They’ve scammed thousands of customers. Those who have received their boxes also claim that the products are not French at all.
"No refunds" usually only applies to cases where you don't like the products. Most any reputable company that doesn't do refunds will still refund you if they *never send you the thing* or it gets lost in the mail or something.
I wish companies cared more. I worked for a company that rhymes with froogle and the system wasn't processing refunds. They wouldn't let us tell the customer the problem was on our end. Got yelled at for 2 months. It was horrible
I have been watching Alexandria Ryan and seen her struggles with them. They only gave her 1/2 a box out of 3 I think? It also was trash (broken items, missing items) They also put her through the ringer to get a refund for the 2 completely missing boxes.
A sale is a contract, so them not sending the stuff in the time agreed is still a breach of contract. I hope you can retrieve the money through the bank because it sounds like they're never going to deliver
The autocharging bs is why I always recommend signing up for these things with a "virtual credit card" like from Privacy or a prepaid debit card Load up the card / set a spending limit with as much as the first month will cost and let them try to charge the card a second time Of course this doesn't solve the other bad business practice of not sending you your first box, so... Maybe initiate a chargeback with your bank?
I have tried a single subscription box, and I ended up having to file for a chargeback. I've watched your reviews but I've honestly been nervous ever since that happened. It was a totally different box and I don't even remember the specific name as it was years ago but I'll leave my story bellow in case anyone is interested. It was a period box, and I was going to be moving soon for university and I thought it might be good for me while I was away from home. It had all these options, Gender Neutral, Kosher, halal, scent-free, nut-free etc. I have pretty sever sensitivities to perfumed products so I ordered the scent-free one, I spent an extra few dollars for the scent-free option. I received my box and it was not scent free, I had an asthma attack opening the box. I messaged them and said, this is not the box I ordered I'm allergic to it, and I want either a scent-free one or a refund. They refunded the couple dollars for the scent-free option, told me they were no longer offering it because not enough people were buying it, but they don't offer returns because of the nature of the products. I replied that I would not have ordered the box at all if I had been informed they were no longer offering a scent free option as I was now allergic to the box entirely. I wanted a full refund, not just the amount for the scent-free option. I had checked the website and the scent-free option was still available (along with a bunch of others which all cost an additional amount and I have no idea how many actually were real options) They never replied to that. So I messaged my bank, including the entire transcript I had with support plus screenshots of the website and asked for a chargeback. They removed the listing of scent-free, only after my chargeback had been processed I don't know if it's coincidence or not, but it doesn't feel like one. No refunds or exchanges is not valid when the product is not delivered as advertised, no refunds or exchanges means if you get the product and it is how they said it would be but you're not happy with it, because you changed your mind or whatever, you can't send it back.
I am so appreciative of you and Alexandria Ryan doing these honest reviews to help us all avoid getting suckered. Thank you! And I’m so sorry you got scammed. That sucks.
I don't have bad experiences with anything I pay for because as soon as I don't receive the product I ask why and if they don't answer exactly what was asked in a timely manner I contact my bank. I don't play about money. You can't just hold $300 for no reason. I don't like that
@@fizzplease6742 They to removed the ability to cancel online, and the owner encouraged multiple back and forth via email before cancelation. Vendors got paid super late, employees paid crappy but expected to take on additional responsibility. Owner was a entrepreneur but didn’t wanna work 🤦♀️
So you get charged MONTHLY 150$ for a Bimonthly box worth $300. Sounds like you are paying full retail for the items in your box. Which is the opposite of the point of subscription boxes. Shitty company Oui Oui indeed!😂
@@christyfielding7498 you still get charged 150$ monthly when u get a box bimonthly. In her case yes she missed a box(companies fault not hers). But it still doesn't change the fact that you are paying 150 a month for a 300 box every other month. Which means ur paying $300- which is full price for every box regardless 🤷🏻♀️ stoopid lol
Just went to check their Instagram and they've turned off comments on most posts and the ones that still have comments have clearly had more than half deleted... Not a good look!
A lot of Alexandria's fans have been asking them if they were going to refund her, so they closed comments and deleted any that mentioned her. Then they just started doing it for other comments too.
I love how your videos DON'T have music behind them. I'm so sick of TH-camrs talking over music. Beware Sling - prepaid TV...no refunds no matter what.
antivax sentiments have started to trigger a complete disassociative fugue state for me personally. edit: I wanted to add that the US postal service is scheduled to be gutted soon, so packages will be more expensive and take longer to arrive. Given the state of commerce and how much of it goes through the post service and the presence of COVID now seems an unbelievably bad time to dramatically strip back postal services. I hope this becomes a voter issue because we need to fund the postal service bad.
The post office was fucked when they were ordered to pre-pay FIFTY YEARS worth of pensions in a very short time. They went from solvent and stable to shaky since then, and what Dejoy did further damaged them. The post office may not be around much longer.
"All Sales are Final" implies they're going to sell you something. As far as I'm concerned they have not held up their end of the bargain and you need to dispute the charges with your bank.
Do NOT let them keep your money! Write to the AG of Texas, as that's where the business is based. That is one of the only ways people have been able to recover their funds. It is illegal, against FTC rules, they cannot keep your funds.
i have secondhand anger! i've haven't even heard of this brand but if this happened to me i'd be crying. i'm broke af but even if i was a billionaire and a subscription service is taking hundreds of dollars from me for NOTHING in return i'd be so pissed!
As soon as I saw Oui Please in the title I went “oh boy” because I’ve seen Alexandria’s videos. She’s payed for what, four boxes? And received half of one? Yikesss
This was not on you Amanda. No refunds doesn't mean "If we charge you and you don't get your products that just sucks dude" nah dude that's literally theft.
The screaming fit I would have on the phone with one of these folks at customer service would be epic AF. My inner Karen would have an all out melt down. Also I checked their Instagram they delete any negative messages. I hate them, they are trash, and should be sued. you are a class act and are handling this so much better than I would.
I feel you on the not letting you know about the delay. Even though it's kinda annoying when something is late, it's worse when you have no idea whats happened and if you put in the wrong address or what.
Accepting money for a good or service that is never rendered is fraud. I would honestly file a complaint to get them to stop this practice or shit down
This comment is also really old, but I can give an answer It’s generally because subscription boxes sell at a deficit where they’re selling things for cheaper than they’re buying them as that’s kind of the whole appeal of a subscription box, so they need brands to pay them for the boxes manually, which just isn’t a sustainable way to maintain a business
I'm vaccinated, my spouse is vaccinated, and we still got the plague because of an unvaccinated family member. So did our toddler. We all recovered but the illness could have been much, much worse for us if we hadn't been vaccinated. 3 of my dad's friends have died because of COVID or its aftermath because they refused the vaccine.
Stop wasting pity. If people die from their choices, oh well. There comes a point you have to stop trying to prevent someone from shootings themselves in the foot.
@@xa5150 we definitely got it from them because they went out every night for about a week without a mask or distancing and we don't get out much. My spouse and I are vaccinated. We recovered. Our roommate is vaccinated, they recovered. The unvaxxed family member (with whom we live) took more than twice as long to stop coughing and they still wake up with breathing issues (that weren't present prior to the virus) at night.
maybe another thing you could do is report them to the Better Business Bureau? Something my high school finance teacher brought up once, I'm not sure.....
You are absolutely in the right here. Even if they are a genuine business that happens to have incompetent management, their behavior is incredibly shady at best. I hope you get your money back!
I had an annoying situation with a styling box recently. I only bought one box, not a subscription but it was still annoying. The jist was your fill out a style quiz and they send you 5 items, then you pay for what you want to keep. There was a styling fee which was supposed to be deducted form the price of the item(s) you keep, if you don't keep anything you loose the styling fee. There was a sale so i tired it. The quiz was pretty comprehensive, they asked a lot of questions, you could select the price bracket for items, and you could select what you didn't want to receive in the box. You could also leave notes for the stylists and i specifically wrote nothing sleeves, no mini skirts/dresses, no crop tops. In the styling quiz they asked about what prints you *don't* like, i selected everything except polka dots & stripes because I'm boring. So, they sent me 2 multicolor patterned tops, one an abstract mess and the other with a small rhombus pattern. One was sleeves, both of them the polyester atrocity your (and my) grandma wears to church. There was also a mini dress, a pair of jeans and a pair of red office pants. So i knew from the start the tops were going back, the dress was blah and too expensive, the jeans were too long and were already hemmed and looked bad double hemmed, also too expensive, but the office pants were ok and reasonably priced so I wanted to keep those. I went to the site to finalize the order, i logged in and it didn't show any orders. I tried to log in & out several times, but my order just did not show up, than I reached out to customer support, they had a chat function. I talked to them for 2 days why the order doesn't show up in my account so i can finalize it. It turned out they messed something up with my email address. They fixed it and said it should show up. It did, so i wanted to finalize the order and pay for the red office pants. I got to card details, filled everything in, then the site told me that card address and name had to be filled out. THERE WAS NO FILED ANYWHERE TO FILL IT OUT. I tired again, then went to my account details, maybe i had to fill out something there, nope. I got tired and went to sleep. The next day i tried paying again, and it said it could charge my card for some reason. I had money on the card. So i got fed up and said screw the red office pants, and selected to return everything. I lost about $10, 5 years of my life out of frustration and 200 brain cells. I didn't reach out to support again because i was over it. Like at this point I'm sorry but if you can't make a website that works just don't bother.
24:46 "does me making this video remind you that you have money floating around in the ether and that you haven't received a box" 😭 really made me laugh
There are definitely some subscription boxes where you aren't necessarily getting it to get an extra value but instead to get the curation or exclusive access to certain things, but usually that's clear, and also you should still ALWAYS get your first box before you get charged for a second box.
I love that they think sprinkling in a few french words in an english statement would make it seem fancier and "more french". It just sounds like it was written by a middle school school kid who just had their first French class and is now trying to use every word they learned.
You can dispute the charge with your card. There are consumer protection laws in place where a business can't charge your card for products that weren't received. They already admitted they haven't shipped the products (all three emails). All sales are final implies you received the product box. You haven't. Regardless of a business expense or not, the more reverse charges the banks see from this company, they will start flagging transactions too.
I mean in their faq or not, once u completed a payment u completed your end of a contract. If u never received your item they failed to fulfill their end of the contract and their for are in breach so u should get your money back
Ummmmm just my 3¢..... BUT..... I think you handled it just fine .. as anyone having to deal with this should be allowed or expected on how they handle it. So you shouldn't have to appologize for any of it. And I hope you don't give up. At the least get the money bank threw your credit card or bank. Because of course they can make statements like that in their FAQ.. but if they are not upholding their end of the subscription deal then that should make the no refund rule null in void .. Don't give up!!! And get your money back even if you get the products !!!
I’m so glad I’m finally able to watch this (chronic pain day yesterday, slept a lot lol) because that intro was everything I’ve been feeling for the last 2 months now.
It's been a while since I saw a "I bought/watched this thing so you don't have to" so I'm already excited to see this even before watching the video. Love you!
I don't know if they're actually allowed to use the FAQ as an excuse since they didn't hold up their end by sending the goods. If it wasn't ages ago I'd say contact consumer affairs! Xx
There are no water bottles in my local grocery store, these shortages get crazier and crazier every day. My personal favorite was a shortage of DIGITAL COPIES of Final Fantasy XIV lol
I bought a subscription box of snacks when I was in college. The box was supposed to come with something like “20+ different snacks” what I actually got was a few bags of chips, a couple gum packs, and some protein shakes. Most of the snacks were meh at best and a bunch contained dairy even though I selected the nondairy option because I’m lactose intolerant. The box was a “sample” where I paid a discounted rate and shipping. It was still too expensive, especially for what I received. I went to the website to stop my subscription before the next month charged. The way the website was set up, you couldn’t just select the option to stop, you had to email the support and they had to confirm it. If they didn’t send you a confirmation, you were not unsubscribed and would be charged for the next box. I sent multiple emails but they did not respond. As the end of the month approached I was starting to panic, thinking I would be caught paying for this shitty box. I emailed them stating that I would be submitting a complaint to the better business bureau as well as contesting any charges through my bank. And what do you know, they were suddenly responsive! Unsubscribed me with a very blunt email
Some credit card companies (like capital one is the one I know about) let's you make virtual cards that you can just delete whenever. I wouldn't sign up for a subscription without something like that now--you never know how much of the run-around a company will give.
Just now saw this....they have also went back on their promise of sending a box every 2 months...as said in their FAQs. Go to BBB and submit a claim or better yet contact the Attorney General in Texas.
THEY HAVE NOT PROVIDED THE FIRST BOX, OMG. BBB needs to know about this. They've only admitted to sending you one box, not two. They've charged you for two.
I think you ordered V5.6 which was supposed to come out in Nov/Dec 2020. Yes, 2020. I am still waiting on that box as well. I ordered a year-long non-renewing subscription in 2019. I just now received a “version” of my 6th box (long story why I should be getting 5.6 as well). I will be sharing on my channel soon.
It shouldn't matter if all sales are finale. I'm speaking completely from a non-legal stand point here, if you are charged for something, quiet substantially I might add, and have not received your purchase then you should be entitled to getting your money back.
You should file a claim with the BBB! The FAQ says you get charged each time you should receive a box. Since you haven’t received a box, they are in violation of their own terms
I just love how the _second_ you started getting verbally upset they moved back the shipping date. And that’s not even mentioning the blatant copy-pasted emails you kept getting.
I don’t know what “nature of the business” they’re talking about, refunds for subscription boxes is pretty standard, especially if you’re not getting your product.
PLEASE DISPUTE WITH YOUR BANK!!!! The goods/ services you paid for weren't delivered! Please also report them to the Better Business Bureau! save others!
I don't think they can say "no refunds" if they didn't send the product
"All sales are final" - but has there been a sale if a customer never gets the goods?
(In my country we have customer protection legistlation for just such cases so that you can void the sale , I guess you guys in the States don't?)
@@mayrapakastin of course the US has consumer protection laws, that's what going to your bank/credit card company and requesting a charge back is.
@@katevgrady Ah OK! We would demand our legal right to void the sale with the vendor, and if they didn't co-operate we would notify the customer protection board and they would issue a ruling on the case. (I think some credit cards have insurance for this kind of stuff but generally there's no bank involvement, that's why I was confused :) )
@@mayrapakastin yea in the US its usually the bank or credit company that goes after the company for the consumer. In most cases the customer gets a refund regardless of if they are successful
They haven't proven they've sold anything, I agree
Hey PSA for everyone. From a former bank fraud worker. If you don't receive goods, its a retailer dispute - make sure to contact your bank and specify that. They will then be able to raise it correctly and get you your money back. If enough people report the business through their bank, charges for other people will start to be automatically blocked by the auto security systems and when it hits a certain point banks will talk to each other and the company can have their actual bank account revoked
I’m baffled why none of these TH-camrs are bothering going through their banks for a long enough time that they risk blowing past dispute deadlines. I honestly think it’s because it’s a more interesting video dealing with the company, and so they take a loss for the ad revenue.
Sam this is very helpful info that I was not aware of, thank you!
Actually would love to see a video on disputing charges to credit cards. It's such a hit and miss thing that can be very difficult to navigate. I had a dispute with Expedia over a hotel booking where AFTER I put all my card info, there was suddenly a nonrefundable $300 fee that got added and no one from the hotel could explain what it was or anything. So my $600 booking went to a $900 charge onto my card. Months later and screenshots of the nonstop texts I recieved from the hotel, I got my money back, but I'm still not sure how I managed it. It ruined my trip and caused me a great deal of distress. I think I cried for a month straight because I thought I was financially ruined.
Fun fact: A company saying "All sales are final" or "No refunds" doesn't actually excuse them from their obligations or consumer protection laws. If they don't provide the service promised, you are 100% entitled to a refund.
I've personally tried to dispute a "final sale" that I never received (a hotel booking during the pandemic) and I was denied. Very disappointing.
@@aemxo Yeah, same.
Look up that story of the wedding photography company that refused to refund a man after his soon to be wife died horrifically in a car accident, and they told him they hope he cries all day on his wedding day when he tried asking for one, can't remember the name but it was big news
@@aemxo I just tell my bank it’s a fraudulent charge for a service I didn’t receive.
@@asmrtpop2676 fraud departments will do their due diligence in determining whether you will be reimbursed regardless of what you tell them. As I said, my charge was for a hotel booking that wasn't open on the dates of my booking. They refused to answer my calls and then the company I bought from went bankrupt and literally disappeared. The bank still chose to not return my money because they claimed my purchase was final sale at the time of purchase.
"A tax write-off does not mean it's free" YES. A very important and often overlooked point.
Schitt's Creek did an episode about this lol.
a lot of people think this and i just wanna bury my head in my hands when i hear people say this.
Idk why people think that. What it does is literally in the name. “A TAX write-off” right? Like you get to write off… the taxes. Not the entire cost.
@@TheSuperNintenderps I think people assume you write the cost from it through your taxes so like that money is gonna be directly deducted from your taxes and work like a refund, ignoring tax brackets and all that. A refund isn't even the same thing as free in the first place but that's another discussion to have.
@@harasnicole but it’s a write off!
Hi! Thank you for mentioning my video! I just put out another one on the 29th of September regarding my "refund". I find it very strange they didn't offer you a refund because they did for me, though it was only after my unboxing videos were posted and it did take me 8 months to ever get any money from them. Im so sorry that you had to go through this frustration!
Great vídeos, Alexandria!
Thank you to guy guys for talking about this subject! This company is shady AF but hopefully you will have discouraged others from falling foul to the their scam
Yay two of my faves!
Oh my gosh two of my favorite people on TY have watched each other's videos. 🤩 I love supporting both of you and I've been watching you both for years! ❤❤❤❤
The subscription box model might not be scalable, but they're moving to a payment-only system where you always pay but never receive goods or service. Thanks for sharing!
Truly, a scalable model now.
🤣
revolutionary
You would know about scales, wouldn't you?
You had me in the first half, ngl 💀😂
> Amanda apologizing for snark in her 3rd email
Girl they are stealing $300 from you. You deserve to be snarky.
Swell enraged at beginning of video TEEHEEHEEHEE!😁
Their FAQ and Terms & Conditions both say all sales are final, however, that's only for boxes that have shipped. Them telling you you can't get a refund for the two boxes that have yet to ship is false. You absolutely can get your money back because they have yet to ship these boxes out.
YESSSSS This comment needs more likes. I was thinking the same thing. I'm from a different country so not exactly sure how that works in the US. But customers have rights that is absolutely illegal to do here and it might be in California as well. You can cancel your order at any time if you haven't received the products especially since they haven't shipped it yet and told you that. Otherwise everyone would do it. Instead of scamming people which is illegal, they would just delay shipping products forever and tell you "well we can't give you your money back because it says in our terms of conditions all sales are final" and get away with it no problem. So much more people would do it.
i don’t think it IS on you. for example: forever 21’s clearance items cannot be returned and all sales are final. i am aware of this. but if i went to the store, purchased clearance items, paid my money, and the cashier held my items and wouldn’t give them to me and refused to tell me why or where she put them, “all sales are final” is not a valid defense for the fact that i didn’t get items that i already paid for. i hope you do end up doing a chargeback. because it’s not as if you got the items and just didn’t like them.
And if the product was defective they would have to refund even if they say "no refunds, sales are final".
@@em84c mmm maybe not it's up to u as a consumer to look over the product and make sure it's to ur liking before u buy it
@@guardianoftheduat but not if it's shipping. If they shipped you a damaged product they have to refund you
@@guardianoftheduat nope. Not how it works.
@@guardianoftheduat look up consumer protection laws. Stop simping for businesses that break laws. No refunds doesn’t mean “we can sell you something that’s broken and you can’t do anything about it lol”
Now, I haven’t actually read their FAQ, but generally “no refunds” means “even if you are not satisfied with your product or service you will not receive your money back” not “once we have your money it’s ours forever, even if we never actually give you the product”.
Yeah, that's fraud
Disputing with your bank is the right way to go. If you can, you may want to get something from them stating they have not sent anything at all and a breakdown of the charges, like $150 to box X and $150 to box y. Just to have 1005 proof they did not provide any items.
Additionally, have your bank block them on your card. They may say they have stopped charging on their side, but there is no guarantee and I've seen places play the oh we canceled it for you and then charge as they can.
that’s what alexandria ryan had to do. she had to start a dispute with paypal (which is how she paid) to get her money back. she got a partial refund more than nine months after she was told her full refund was on its way
Some banks can’t block transactions and you will have to change your card number/get a new one. At least that’s what happened to me and my mom!
@@maybelikealittlebit They all can. Whoever you talked to is wrong, or you ave a prepaid card like Greendot.
It’ll be on the company to provide proof or shipping, i.e. that important tracking number. They can’t fake that.
This isn't a business model. This is literally a scam.
The support emails sounded automated, so they're either a scam or like,,, criminally incompetent.
@@estherstreet4582 I'm leaning towards this is actual people using copy paste messages and delivering to some people but ignoring most. Because some people are getting the products.
It is a Ponzi scam. They are using the money from new subscribers to pay for the products to fulfill the older sub boxes.
@@jenm9099 that's a bingo
From a person who used to work in customer service for a bank: file a dispute ASAP! There’s usually a time limit on when they can credit you back depending on how you paid, and you can file a dispute no matter what. I hope you get your money back! This shady company sounds like they know what they’re doing dragging their shipping past the refund limits.
I'm glad you went to your bank about it, bc even if it's in their FAQs, oui please still basically took your money and ran, and that goes beyond whatever terms and conditions you agreed to about refundability or lack thereof
I work for a bank and highly recommend going to your bank and filing a dispute if you do not receive merchandise. At that point it is a breach of the agreement between you and the merchant regardless of any policy they may have. Also, leaving reviews for other customers on trust pilot and similar sites is important too.
Wow, i've followed Alexandria's oui please rollercoaster and this was just as infuriating in different ways. I genuinely think she's right in the follow up she posted yesterday that she only got a resolution because they knew she had a platform to air her greviences with them. The fact that they sent you multiple copy/paste emails and had the nerve to say feel free to reach out with further questions shows they don't give a shit about the average person.
I watched Alexandria’s video yesterday and I’m so mad for you two. You can’t take someone’s money, not deliver the products, and then claim “oh lol sorry no refunds!” That’s literal THEFT. I smell a lawsuit brewing… I hope you get your money back and I hope no one else falls prey to this horrible company.
It's interesting that they state they won't provide refunds, because on BBB all of the responses to the (many) complaints are, after the ones complaining about Covid, that they would be happy to provide refunds. They then claim the only reason they haven't provided refunds in a timely manner is because of an influx of refund requests in May (even though some of the complaints are from as early as Feb). In many cases it looks like only partial refunds are being provided and then since May, no complaints have been answered. Horrible business. If they can't fulfill the subscriptions for whatever reason, they need to stop taking people's money.
It sounds like they've gone into full Ponzi scheme mode. They took in a bunch of orders, could not fill them, but had expenses to keep up with, so they took in more orders, still couldn't fulfill the first ones, and so on. Not a justification, of course. The legal thing to do is to never accept money that you can't afford to give back.
Because most people don't go to BBB.
I feel like the FAQ "all sales are final" thing had to have been added recently or after all the controversy since that wasn't brought up to Alexandria Ryan in any of the emails she showed....fishy 🤔
according to the Wayback Machine, that's been on there for years. still pretty crappy though.
@@cjwoodable oh, didn't even think to check that way! Weird that they didn't seem to bring it up as an issue when Alexandria asked for a refund though. Crappy indeed
I think because they knew she was a TH-camr. Amanda didn't tell them she was doing a video.
@@soulstealer29a good point, probably!
A « all sales are final » cannot be applied on a subscription box if the box was never sent. It's likely in the FAQ because, once you receive your box, now it would be final, meaning you can't exchange the product or want a refund if you're unhappy with it. The only subscription model where a no refund on service can be given is if the subscription is, in itself, a coupon applicable on a future purchase limited to a certain period, ie a month.
“All sales are final.” What sale? You gave them money. You didn’t receive anything. There was no sale. What the hell?
From the email, it sounds like they purposely make the bag portion of the website to be glitched and you can't make your selection and then forget about it and just send you into a loop. Especially because they keep confirming your bag selection in almost every email
me a tax accountant: FINALLY SOMEONE UNDERSTAND WRITE-OFFS
Me not an accountant: I have no clue how it works.
🎶nobody asks you questions when you say you’re an accountant🎶
Same.
Big same.
(listening to this while doing taxes because it is currently extension season)
Me, not an accountant but an economics major: preach it sistah!
I feel you on the patience thing. I recently lost a close friend to covid and I'm sick of ignorant people who think they know more than the whole of the scientific community.
So sorry for your loss. My sister in law has been in and out of the hospital with covid despite being fully vaccinated. She's a teacher so it's pretty evident that her school district isn't being strict about closing/cleaning/contact tracing, and likely got it from one of her students. The school itself is one where all children are old enough to qualify for vaccination. The covid itself hasn't been terrible for her (due to being vaxxed), but she developed pneumonia as a secondary factor. It's terrible that people in the world and in close communities are still so unwilling to help protect each other.
@@liz_loves_cats thank you, and I'm so sorry to hear that. I have a couple friends who are teachers and from what I've heard it's like that where they are too. A lot of schools don't seem to be taking the proper precautions. My friend was vaccinated as well, but he had just battled cancer and I'm guessing that his weakened immune system had a lot to do with it :/
I hear ya covid is a disaster in my area and now the wingnuts are not allowed to protest at the hospitals they now phone the overstuffed ICUs to harass the medical staff.
@@wh0aheavy it's terrible how fighting through something as traumatic as cancer still ends up resulting in death, especially when you think things are looking up. I hope you and the people who loved your friend are able to find healing. It's a shame that people can do everything right and still get sick and/or die because of the negligence of others in the face of public health.
It's only "the whole of the scientific community" if you ignore those you disagree with and over-value sensationalizing politicians and media.
Everyone knows science is set in stone and definitively proves things. Numerous individuals, even those who may comprise the majority, of a large scientific body have never been wrong or led the populace astray, intentionally or otherwise. You can definitely take them at their word. Plus, I'm sure you've read the studies anyways. Right? Those are always reliable, are peer-reviewed, and are presented and performed without bias. Ignore tobacco "studies," previous vaccine "studies," Tuskegee, AIDs/HIV, cannabis, and on and on... I almost forgot when they resubmitted the text of Mein Kampf, as well as other ludicrous texts (with only the replacement of a few words), and it was "peer-reviewed" and approved for publication by "the scientific community" in a scientific journal.
No one is infallible and any skepticism has been more than well-earned.
You display your own ignorance.
This is all without me stating my opinion on the vaccine in question.
The lot of you need to get off your high horses.
Thought so shallow you couldn't drown in it. (That's less than an inch of water, for those who don't get it.)
"All sales are final"
Sale = money in exchange for a product or service. You received no product or service. So you are entitled to get your money back.
In the same way that you're obligated to pay them, they're obligated to send you the product. So "all sales final" is total bs if you get nothing
Omg I’m such a fan of Alexandria Ryan as well as Swell! My two worlds collide!
Lol this is 100% not your fault. When a company’s FAQ page says that “all sales are final,” that assumes you actually receive the dang product you paid for!! They can’t continue to charge you and not send you anything! 🤦🏻♀️
You're definitely right to do a charge back with your card issuer! They did not provide you with the product as advertised, in other words, they defrauded you! A "no refunds" policy does not apply in that case!
Scammers always use "no refunds" as an attempt to protect themselves by hoping the consumer doesn't know their rights. A no refunds policy doesn't supersede consumer rights laws.
"No refunds" for a store can mean stuff like change of mind or clothing doesn't fit, not for an item being broken, defective, falsely advertised or just not delivered at all!!
If that happens contact your bank or whatever your countries relevant government/legal service is
This company has almost 200 complains at the Better Business Bureau about exactly the same issue. They’ve scammed thousands of customers. Those who have received their boxes also claim that the products are not French at all.
"No refunds" usually only applies to cases where you don't like the products. Most any reputable company that doesn't do refunds will still refund you if they *never send you the thing* or it gets lost in the mail or something.
I wish companies cared more. I worked for a company that rhymes with froogle and the system wasn't processing refunds. They wouldn't let us tell the customer the problem was on our end. Got yelled at for 2 months. It was horrible
@Plsh P0n I was customer support for the online store. It's not as glamorous as it seems
I have been watching Alexandria Ryan and seen her struggles with them. They only gave her 1/2 a box out of 3 I think?
It also was trash (broken items, missing items)
They also put her through the ringer to get a refund for the 2 completely missing boxes.
"All sales are final" does not apply when they haven't provided you with a product AT ALL
A sale is a contract, so them not sending the stuff in the time agreed is still a breach of contract. I hope you can retrieve the money through the bank because it sounds like they're never going to deliver
The autocharging bs is why I always recommend signing up for these things with a "virtual credit card" like from Privacy or a prepaid debit card
Load up the card / set a spending limit with as much as the first month will cost and let them try to charge the card a second time
Of course this doesn't solve the other bad business practice of not sending you your first box, so... Maybe initiate a chargeback with your bank?
A lot of these subscription based companies won’t let you use a debit or prepaid card anymore only a regular credit card.
I have tried a single subscription box, and I ended up having to file for a chargeback. I've watched your reviews but I've honestly been nervous ever since that happened. It was a totally different box and I don't even remember the specific name as it was years ago but I'll leave my story bellow in case anyone is interested.
It was a period box, and I was going to be moving soon for university and I thought it might be good for me while I was away from home. It had all these options, Gender Neutral, Kosher, halal, scent-free, nut-free etc. I have pretty sever sensitivities to perfumed products so I ordered the scent-free one, I spent an extra few dollars for the scent-free option.
I received my box and it was not scent free, I had an asthma attack opening the box. I messaged them and said, this is not the box I ordered I'm allergic to it, and I want either a scent-free one or a refund. They refunded the couple dollars for the scent-free option, told me they were no longer offering it because not enough people were buying it, but they don't offer returns because of the nature of the products. I replied that I would not have ordered the box at all if I had been informed they were no longer offering a scent free option as I was now allergic to the box entirely. I wanted a full refund, not just the amount for the scent-free option. I had checked the website and the scent-free option was still available (along with a bunch of others which all cost an additional amount and I have no idea how many actually were real options) They never replied to that. So I messaged my bank, including the entire transcript I had with support plus screenshots of the website and asked for a chargeback. They removed the listing of scent-free, only after my chargeback had been processed I don't know if it's coincidence or not, but it doesn't feel like one.
No refunds or exchanges is not valid when the product is not delivered as advertised, no refunds or exchanges means if you get the product and it is how they said it would be but you're not happy with it, because you changed your mind or whatever, you can't send it back.
Nah! NAH! Ask your bank for a charge back, because this company took your money and gave you absolutely nothing.
I am so appreciative of you and Alexandria Ryan doing these honest reviews to help us all avoid getting suckered. Thank you! And I’m so sorry you got scammed. That sucks.
I don't have bad experiences with anything I pay for because as soon as I don't receive the product I ask why and if they don't answer exactly what was asked in a timely manner I contact my bank. I don't play about money. You can't just hold $300 for no reason. I don't like that
I used to work at a small subscription box before it went under. Shady practices are a part of the game unfortunately 😢
Can you give any examples, even if you have to kind of vague it up?
@@fizzplease6742 They to removed the ability to cancel online, and the owner encouraged multiple back and forth via email before cancelation. Vendors got paid super late, employees paid crappy but expected to take on additional responsibility. Owner was a entrepreneur but didn’t wanna work 🤦♀️
It really sounds like their entire plan is to string people along until they are past the normal charge back window.
They're deleting IG comments left and right, that doesn't look shady at all.
They’ve completely disabled comments now
So you get charged MONTHLY 150$ for a Bimonthly box worth $300. Sounds like you are paying full retail for the items in your box. Which is the opposite of the point of subscription boxes. Shitty company Oui Oui indeed!😂
I don't think it's suppose to be 1 box she was suppose to get 2 boxes. Suppose to being the key thing here. It should've been 1 box worth 300.
lol, ikr? great business model. say you are paying a low price and just charge full retail. . hahahahah
@@christyfielding7498 you still get charged 150$ monthly when u get a box bimonthly. In her case yes she missed a box(companies fault not hers). But it still doesn't change the fact that you are paying 150 a month for a 300 box every other month. Which means ur paying $300- which is full price for every box regardless 🤷🏻♀️ stoopid lol
AR just uploaded another video about this company.....she fought them and actually got a refund.
Just went to check their Instagram and they've turned off comments on most posts and the ones that still have comments have clearly had more than half deleted... Not a good look!
A lot of Alexandria's fans have been asking them if they were going to refund her, so they closed comments and deleted any that mentioned her. Then they just started doing it for other comments too.
Call your bank and contest the charges. You did not receive what you paid for and they don't have to send it
I love how your videos DON'T have music behind them. I'm so sick of TH-camrs talking over music. Beware Sling - prepaid TV...no refunds no matter what.
"All sales are final" only works if there was a sale to BEGIN WITH!
tbf "we already have your money so too bad, fuck off" is about as french of an experience as you can get :D
No no no this is not on you. People can't scam you and then be like 'no refunds' or 'it's in our FAQs'. That's a SCAM. That's not your fault.
antivax sentiments have started to trigger a complete disassociative fugue state for me personally.
edit: I wanted to add that the US postal service is scheduled to be gutted soon, so packages will be more expensive and take longer to arrive. Given the state of commerce and how much of it goes through the post service and the presence of COVID now seems an unbelievably bad time to dramatically strip back postal services. I hope this becomes a voter issue because we need to fund the postal service bad.
This country really is the bad place huh? Like, actually detrimental to human life bad.
The post office was fucked when they were ordered to pre-pay FIFTY YEARS worth of pensions in a very short time. They went from solvent and stable to shaky since then, and what Dejoy did further damaged them. The post office may not be around much longer.
"All Sales are Final" implies they're going to sell you something. As far as I'm concerned they have not held up their end of the bargain and you need to dispute the charges with your bank.
Do NOT let them keep your money! Write to the AG of Texas, as that's where the business is based. That is one of the only ways people have been able to recover their funds. It is illegal, against FTC rules, they cannot keep your funds.
i have secondhand anger! i've haven't even heard of this brand but if this happened to me i'd be crying. i'm broke af but even if i was a billionaire and a subscription service is taking hundreds of dollars from me for NOTHING in return i'd be so pissed!
As soon as I saw Oui Please in the title I went “oh boy” because I’ve seen Alexandria’s videos. She’s payed for what, four boxes? And received half of one? Yikesss
This was not on you Amanda. No refunds doesn't mean "If we charge you and you don't get your products that just sucks dude" nah dude that's literally theft.
The screaming fit I would have on the phone with one of these folks at customer service would be epic AF. My inner Karen would have an all out melt down. Also I checked their Instagram they delete any negative messages. I hate them, they are trash, and should be sued. you are a class act and are handling this so much better than I would.
watch her do an unboxing of both boxes in 2023 when she finally gets them
I feel you on the not letting you know about the delay. Even though it's kinda annoying when something is late, it's worse when you have no idea whats happened and if you put in the wrong address or what.
Accepting money for a good or service that is never rendered is fraud. I would honestly file a complaint to get them to stop this practice or shit down
Refund policies only apply if you actually receive the product, I would go back at them about this.
I know this is an older video but I am so intrigued now as to why subscription boxes aren't sustainable ! I'd love a full video on that!
This comment is also really old, but I can give an answer
It’s generally because subscription boxes sell at a deficit where they’re selling things for cheaper than they’re buying them as that’s kind of the whole appeal of a subscription box, so they need brands to pay them for the boxes manually, which just isn’t a sustainable way to maintain a business
your hysterical laughter in response to ridiculous business practices is always so relatable, queen
I'm vaccinated, my spouse is vaccinated, and we still got the plague because of an unvaccinated family member. So did our toddler. We all recovered but the illness could have been much, much worse for us if we hadn't been vaccinated.
3 of my dad's friends have died because of COVID or its aftermath because they refused the vaccine.
Did you get it from them or they from you?
Have people with the vaccine died from COVID?
Stop wasting pity. If people die from their choices, oh well. There comes a point you have to stop trying to prevent someone from shootings themselves in the foot.
@@xa5150 we definitely got it from them because they went out every night for about a week without a mask or distancing and we don't get out much.
My spouse and I are vaccinated. We recovered. Our roommate is vaccinated, they recovered. The unvaxxed family member (with whom we live) took more than twice as long to stop coughing and they still wake up with breathing issues (that weren't present prior to the virus) at night.
@@marymac3572 So you do get out...
I've always been curious about subscription boxes, but i get the same amount of joy from watching other people open theirs.
maybe another thing you could do is report them to the Better Business Bureau? Something my high school finance teacher brought up once, I'm not sure.....
Alexandria only got half a box, and she paid for 3-4 boxes😭 this just makes me mad.
Amanda: I was very pissed off when I wrote this
Also Amanda: writes very polite email, makes a video of her experience instead
You are absolutely in the right here. Even if they are a genuine business that happens to have incompetent management, their behavior is incredibly shady at best. I hope you get your money back!
Man, I applied for a graphic design/marketing internship with them a couple years ago, glad I dodged a bullet with that one
I had an annoying situation with a styling box recently. I only bought one box, not a subscription but it was still annoying. The jist was your fill out a style quiz and they send you 5 items, then you pay for what you want to keep. There was a styling fee which was supposed to be deducted form the price of the item(s) you keep, if you don't keep anything you loose the styling fee. There was a sale so i tired it. The quiz was pretty comprehensive, they asked a lot of questions, you could select the price bracket for items, and you could select what you didn't want to receive in the box. You could also leave notes for the stylists and i specifically wrote nothing sleeves, no mini skirts/dresses, no crop tops. In the styling quiz they asked about what prints you *don't* like, i selected everything except polka dots & stripes because I'm boring. So, they sent me 2 multicolor patterned tops, one an abstract mess and the other with a small rhombus pattern. One was sleeves, both of them the polyester atrocity your (and my) grandma wears to church. There was also a mini dress, a pair of jeans and a pair of red office pants. So i knew from the start the tops were going back, the dress was blah and too expensive, the jeans were too long and were already hemmed and looked bad double hemmed, also too expensive, but the office pants were ok and reasonably priced so I wanted to keep those. I went to the site to finalize the order, i logged in and it didn't show any orders. I tried to log in & out several times, but my order just did not show up, than I reached out to customer support, they had a chat function. I talked to them for 2 days why the order doesn't show up in my account so i can finalize it. It turned out they messed something up with my email address. They fixed it and said it should show up. It did, so i wanted to finalize the order and pay for the red office pants. I got to card details, filled everything in, then the site told me that card address and name had to be filled out. THERE WAS NO FILED ANYWHERE TO FILL IT OUT. I tired again, then went to my account details, maybe i had to fill out something there, nope. I got tired and went to sleep. The next day i tried paying again, and it said it could charge my card for some reason. I had money on the card. So i got fed up and said screw the red office pants, and selected to return everything. I lost about $10, 5 years of my life out of frustration and 200 brain cells. I didn't reach out to support again because i was over it. Like at this point I'm sorry but if you can't make a website that works just don't bother.
Alexandria Ryan literally just made an update video on this as well, great timing.
24:46 "does me making this video remind you that you have money floating around in the ether and that you haven't received a box" 😭 really made me laugh
There are definitely some subscription boxes where you aren't necessarily getting it to get an extra value but instead to get the curation or exclusive access to certain things, but usually that's clear, and also you should still ALWAYS get your first box before you get charged for a second box.
I love that they think sprinkling in a few french words in an english statement would make it seem fancier and "more french". It just sounds like it was written by a middle school school kid who just had their first French class and is now trying to use every word they learned.
Oh ok!!!!! Glad that you did actually go with the charge back with your bank. Because it's not acceptable at all !! Plain and simple !!!
The amount of times Swell apologized for questioning the company ethics after they stole $300 from her was sort of depressing.
Just make sure to file it with your bank because it's $300 out of your account for nothing.
You can dispute the charge with your card. There are consumer protection laws in place where a business can't charge your card for products that weren't received. They already admitted they haven't shipped the products (all three emails). All sales are final implies you received the product box. You haven't. Regardless of a business expense or not, the more reverse charges the banks see from this company, they will start flagging transactions too.
I mean in their faq or not, once u completed a payment u completed your end of a contract. If u never received your item they failed to fulfill their end of the contract and their for are in breach so u should get your money back
Ummmmm just my 3¢..... BUT..... I think you handled it just fine .. as anyone having to deal with this should be allowed or expected on how they handle it.
So you shouldn't have to appologize for any of it.
And I hope you don't give up. At the least get the money bank threw your credit card or bank.
Because of course they can make statements like that in their FAQ.. but if they are not upholding their end of the subscription deal then that should make the no refund rule null in void ..
Don't give up!!! And get your money back even if you get the products !!!
I’m so glad I’m finally able to watch this (chronic pain day yesterday, slept a lot lol) because that intro was everything I’ve been feeling for the last 2 months now.
It's been a while since I saw a "I bought/watched this thing so you don't have to" so I'm already excited to see this even before watching the video. Love you!
I don't know if they're actually allowed to use the FAQ as an excuse since they didn't hold up their end by sending the goods.
If it wasn't ages ago I'd say contact consumer affairs! Xx
There are no water bottles in my local grocery store, these shortages get crazier and crazier every day. My personal favorite was a shortage of DIGITAL COPIES of Final Fantasy XIV lol
I bought a subscription box of snacks when I was in college. The box was supposed to come with something like “20+ different snacks” what I actually got was a few bags of chips, a couple gum packs, and some protein shakes. Most of the snacks were meh at best and a bunch contained dairy even though I selected the nondairy option because I’m lactose intolerant. The box was a “sample” where I paid a discounted rate and shipping. It was still too expensive, especially for what I received. I went to the website to stop my subscription before the next month charged. The way the website was set up, you couldn’t just select the option to stop, you had to email the support and they had to confirm it. If they didn’t send you a confirmation, you were not unsubscribed and would be charged for the next box. I sent multiple emails but they did not respond. As the end of the month approached I was starting to panic, thinking I would be caught paying for this shitty box. I emailed them stating that I would be submitting a complaint to the better business bureau as well as contesting any charges through my bank. And what do you know, they were suddenly responsive! Unsubscribed me with a very blunt email
In addition to my local post services & customs being weird AF, this is another reason why I’m hesitant to order a subscription box.
Some credit card companies (like capital one is the one I know about) let's you make virtual cards that you can just delete whenever. I wouldn't sign up for a subscription without something like that now--you never know how much of the run-around a company will give.
Just now saw this....they have also went back on their promise of sending a box every 2 months...as said in their FAQs. Go to BBB and submit a claim or better yet contact the Attorney General in Texas.
THEY HAVE NOT PROVIDED THE FIRST BOX, OMG. BBB needs to know about this. They've only admitted to sending you one box, not two. They've charged you for two.
I think you ordered V5.6 which was supposed to come out in Nov/Dec 2020. Yes, 2020. I am still waiting on that box as well. I ordered a year-long non-renewing subscription in 2019. I just now received a “version” of my 6th box (long story why I should be getting 5.6 as well). I will be sharing on my channel soon.
That cloud cotton sweater brand has done this same thing to me. I ordered in July and still have seen nothing.
It shouldn't matter if all sales are finale. I'm speaking completely from a non-legal stand point here, if you are charged for something, quiet substantially I might add, and have not received your purchase then you should be entitled to getting your money back.
You should file a claim with the BBB! The FAQ says you get charged each time you should receive a box. Since you haven’t received a box, they are in violation of their own terms
Oui please has stopped responding to BBB! I hope she gets the charge back 🤞
Liked the video not even a minute in! My patience has also reached zero, i felt that in my soul
I just love how the _second_ you started getting verbally upset they moved back the shipping date. And that’s not even mentioning the blatant copy-pasted emails you kept getting.
I don’t know what “nature of the business” they’re talking about, refunds for subscription boxes is pretty standard, especially if you’re not getting your product.
They can't say "no refund" if they don't send you the product.
Lol, you are so over this 😂😂 and I'm here for the chaos.
PLEASE DISPUTE WITH YOUR BANK!!!! The goods/ services you paid for weren't delivered! Please also report them to the Better Business Bureau! save others!