Thank you for your question. When I started it the first time, the vacuum itself would not take on the cleaning solution. When I called customer service, they had me take out the water and cleaning solution in the base container and put in pure water. I just swished the plain water around to unstick the sensors. Then I put water and cleaning solution back in the container of the base. It worked fine after that!! Let me know if this helps.
Hi, we also have theJ9 combo. I mapped it first time today. My app was also showing water low in robot full in base station. I had to manually fill the robot tank manually. When I went to the robot to check. The camera /eye was facing inside. How / when does it fill the robot water tank/ box?
Thank you for your comment and question. The vacuum/mop robot should go to the base station and fill its tank up from the base station. When the robot is just sitting idle and charging on the base station, the camera is inside. From what I saw, the vacuum will come out of the base station (or return to the base station) and then back into the base with the camera facing out. Then it fills up its tank from the water that's in the base station. Let me know if this helps you!
I wondered that myself at first. Them I realized that I would never mop without vacuuming or sweeping the floor first. Therefore, there are the vacuum only and vacuum and mop options.
If you want to have the mop only option, I would use the M6 mopping iRobot. You would still want to vacuum or sweep your floors first. That’s why I have the M6 and S9+ iRobots for my downstairs. Great question.
@momsmachines5476 I'm very disappointed. I had Ecovacs before and I was able to use vaccum only or mop only or both. With IRobot this option isn't available. I think I have to return it.
When I called customer service, they told me to just put water in it and slosh it around to get the sensors, etc. unstuck. Then I added water and solution. I think its a good idea to do sometimes to clean with just water, to clean the stuck solution out of the robot sprayer, especially if you do not clean with it every day. This is true of the M6 mopping robot too.
Thank you for your question. When I started it the first time, the vacuum itself would not take on the cleaning solution. When I called customer service, they had me take out the water and cleaning solution in the base container and put in pure water. I just swished the plain water around to unstick the sensors. Then I put water and cleaning solution back in the container of the base. It worked fine after that!! Let me know if this helps.
Hi, we also have theJ9 combo. I mapped it first time today. My app was also showing water low in robot full in base station. I had to manually fill the robot tank manually. When I went to the robot to check. The camera /eye was facing inside. How / when does it fill the robot water tank/ box?
Thank you for your comment and question. The vacuum/mop robot should go to the base station and fill its tank up from the base station. When the robot is just sitting idle and charging on the base station, the camera is inside. From what I saw, the vacuum will come out of the base station (or return to the base station) and then back into the base with the camera facing out. Then it fills up its tank from the water that's in the base station. Let me know if this helps you!
Why we can't mop only?
I wondered that myself at first. Them I realized that I would never mop without vacuuming or sweeping the floor first. Therefore, there are the vacuum only and vacuum and mop options.
If you want to have the mop only option, I would use the M6 mopping iRobot. You would still want to vacuum or sweep your floors first. That’s why I have the M6 and S9+ iRobots for my downstairs. Great question.
@momsmachines5476 I'm very disappointed. I had Ecovacs before and I was able to use vaccum only or mop only or both. With IRobot this option isn't available. I think I have to return it.
I still would want to sweep or vacuum before mopping.
Did you say you have to use just pure water only?
You can use other cleaning solutions which are listed on the iRobot site
When I called customer service, they told me to just put water in it and slosh it around to get the sensors, etc. unstuck. Then I added water and solution. I think its a good idea to do sometimes to clean with just water, to clean the stuck solution out of the robot sprayer, especially if you do not clean with it every day. This is true of the M6 mopping robot too.