I work at the customer service and I absolutely LOOOOOOVE IT when I’m the third person the customer has spoken with and therefore get 100% of the anger and 0% of the reason why :)
it's probably because companies like that love setting up automated messages/responders that ask us to do, or input stuff/say certain things, but they don't actually work because the ability of them to hear words even remotely correctly, especially with a person with a speech impediment, sucks.
As a fellow phone monkey, I love it when a company will rather spend a fortune on outsourcing customer service and bitching about KPIs and surveys and CSAT till the cows come home, instead of just fkn fixing the reasons why customers are always calling in the first place. (TIER Mobility, Bristol chapter; pay close heed!)
Even better when the music in your earphones from the callcenter server is the same as the music in the call. You have no idea where you are. Also missing is the _infinite loop phone menu_ which throws you back to start no matter what you type. Even better, if you cannot connect to the 'net, the phonemenu which instructs you to find help online and then ends the call.
You are sooooo right! I spent an hour and 12 minutes (I have a pre-pay cell phone so it cost me $18) on hold to AT&T to tell them my internet (and VOIP phone service) was out. It was out 101.53.07 minutes by my Roku box ("time up", "time down" Advanced settings) so, I pay $93.43 a 30 day month (nearly an extra $4 for 31 day months and no cheaper in Feb) so that's 43,200 minutes a month, so that's .00216 dollars a minute, or $21.06 worth of service I didn't get. When I with held $39.06 from my bill, they sent a real person to my house, who I got arrested for trespassing and assault [banging on my door with a flashlight and screaming at me then pushing my door into me] (all on video), and after 7 years of being promised GigaBlast Fiber service (but it was un-available on my side of the alley, 146 feet from my neighbor's box on the side of their house to my box on the side of the house) I now have GigaBlast service for $44.17 a month for 60 months on paper hand written by an AT&T vice-president. Holding back money gets their attention. Worked with Amazon Prime Video too. I'm an ol' f*rt and may not live 57 more months, but I made my point.
@@trippcrosby You, Beth, and Tyler make some great vids of real-life situations! Very creative...awesome job! 👍👏👏😊😂 My favorites are the Email & Conference calls in real life! 🤣🤣 Thanks! 😄
Even though this exact video was previously posted, it still made me laugh. I need your grandfathers best friends next door neighbors first car had me rolling. I think the only thing you missed was the other customer service people in the background talking loudly or the slurping coffee.
That's the standard procedure at my workplace when some system or program malfunctions, which happens several times in a week. Afterwards we get a mail that says "problem solved". Well, it's temporarily solved until the next time, but it will never really be solved because nobody knows how.
Second step: Would you just get back to the factory settings for me? Does that fix my problem? Uhm, no, but it will entertain you for a day or two to restore everything.
As a customer care representative i approve this.. .. Some times videocon d2h literally steals customers money , when they call for it we will credit that back like we are solving their concerns.. .. Customer satisfaction is our ultimate goal..✌️✌️✌️✌️
I really like how you put the title to this video. The friend analogy was right on. There aint no FRIENDS and customer service is a quaint concept. It became obsolete around 2011.
I wish they wouldn't interrupt the hold music unless there was new information to tell me. Like an ETA of my call being answered, instead of a statement of the obvious every 30 seconds.
i wish they were trained to listen, think, give a knowledgeable answer. Seems most are giving answers pertaining to what they are reading on a computer.
Wow. This was much better than I anticipated. This is my first video that I have seen on your channel. I would say specifics about what parts were absolutely magical but then I will just get angry thinking about them lmao. Will check out your other videos next! Potential subscriber.
My favourite is when they say that their system is being slow today and think it’s the first time you’ve heard it. Apparently every system is slow all over the place. As a former CSR I’ve never had a slow system.
I would loooooove to see a collab with the Google Guy... especially a CS agent also using Google and google being like "Yo! Your customer just asked that...!!!" And of course, when no one could solve the problem, Bing coming in at the end and going "I know the answer.. anyone? no?"
After some hours of waiting: Your call is EXTREMELY important to us. But evera single employee is busy, talking to millions of customers. We did not expect that amount of calls. Thank you for your patience, would you mind to call us in one week from friday? *clic*
The saxophone player is hilarious! Pretty accurate 👌😂
They never play music that good and isn't so distorted it hurts your ears...
I hope that’s an actual track. Quite catchy!
Missed the part where they keep interrupting the tunes with messages stating the obvious and nothing of substance.
or bombard you with outdated messages/ads that they forgot to change.
No, random company, it's not New Years anymore. IT'S JANUARY!@@carultch
I'll get a technician out to your location. Would you be available for an estimated arrival window of 2AM-11PM tomorrow?
I work at the customer service and I absolutely LOOOOOOVE IT when I’m the third person the customer has spoken with and therefore get 100% of the anger and 0% of the reason why :)
it's probably because companies like that love setting up automated messages/responders that ask us to do, or input stuff/say certain things, but they don't actually work because the ability of them to hear words even remotely correctly, especially with a person with a speech impediment, sucks.
As a fellow phone monkey, I love it when a company will rather spend a fortune on outsourcing customer service and bitching about KPIs and surveys and CSAT till the cows come home, instead of just fkn fixing the reasons why customers are always calling in the first place. (TIER Mobility, Bristol chapter; pay close heed!)
Lmfao!! Only thing missing is when the hold music stops but no one answers the call so you can’t figure out if you’re still on hold.
Even better when the music in your earphones from the callcenter server is the same as the music in the call. You have no idea where you are. Also missing is the _infinite loop phone menu_ which throws you back to start no matter what you type. Even better, if you cannot connect to the 'net, the phonemenu which instructs you to find help online and then ends the call.
@@AntiAtheismIsUnstoppablehahaahah
This video needs to be at least an hour longer in order to be realistic.
You are sooooo right! I spent an hour and 12 minutes (I have a pre-pay cell phone so it cost me $18) on hold to AT&T to tell them my internet (and VOIP phone service) was out. It was out 101.53.07 minutes by my Roku box ("time up", "time down" Advanced settings) so, I pay $93.43 a 30 day month (nearly an extra $4 for 31 day months and no cheaper in Feb) so that's 43,200 minutes a month, so that's .00216 dollars a minute, or $21.06 worth of service I didn't get. When I with held $39.06 from my bill, they sent a real person to my house, who I got arrested for trespassing and assault [banging on my door with a flashlight and screaming at me then pushing my door into me] (all on video), and after 7 years of being promised GigaBlast Fiber service (but it was un-available on my side of the alley, 146 feet from my neighbor's box on the side of their house to my box on the side of the house) I now have GigaBlast service for $44.17 a month for 60 months on paper hand written by an AT&T vice-president. Holding back money gets their attention. Worked with Amazon Prime Video too. I'm an ol' f*rt and may not live 57 more months, but I made my point.
Soooooo realistic --- good one !!
Word!
Lmaooooo that saxophone player was going at iiitt😂😂😂🎷🎷
Craziest case of deja vu - I felt like I've seen this before!
Andrew B *horrific sax music*
🤣🤣🤣...ditto! It's still hilarious as the 1st time I saw this last year!
Sooo yeah. Sorry about that
Has got to be a re-upload I know I've seen this before.
@@trippcrosby You, Beth, and Tyler make some great vids of real-life situations!
Very creative...awesome job! 👍👏👏😊😂
My favorites are the Email & Conference calls in real life! 🤣🤣 Thanks! 😄
Casting here was great! "Yes, ma'am!" hit the spot
You forgot the part where he turns it off and on again just to humour the customer service rep and it magically works this time.
Gabe's Hacks It’s the magic of wasted time :)
There's no secondary problem that I've been waiting to reveal until RIGHT NOW.
Her voice is perfect
“Grandfathers best friends high school mascot first car” hahah
They forgot the loop call. You're pressing numbers for different options but it just sends you back to the beginning
OMG this is so real life, I end up hanging up on Comcast, they can never help. You guys are GREAT !!
Terri Ballard Hahaha I thought Comcast the entire video. This is their training video
@@GamerShoter707 you know it, lol
😀🤣😄😁 Nailed it!! And wow do I love repeating requested identifying information 10 times.
You guys are on it! Throw in some customer service agents in there who have never spoke English before.
As someone who actually worked in these call centers.... Yes... This is exactly how it works :P
An extremely accurate depiction of customer service calls! 😂🤣
"Yes Ma'am...ohh...i am soo very sorry to hear you can't get the game to play on my TV".... it's hilarious. :D
This video gave me anxiety and raised my blood pressure
Even though this exact video was previously posted, it still made me laugh. I need your grandfathers best friends next door neighbors first car had me rolling. I think the only thing you missed was the other customer service people in the background talking loudly or the slurping coffee.
Oh, dear. This is legitimate roll-on-the-floor good. Love it.
More! More! My absolute fav comedic duo. Love you guys!
Ha so true! I work IT and turning it on and off again really does clear up so much!!
That's the standard procedure at my workplace when some system or program malfunctions, which happens several times in a week. Afterwards we get a mail that says "problem solved". Well, it's temporarily solved until the next time, but it will never really be solved because nobody knows how.
Second step: Would you just get back to the factory settings for me?
Does that fix my problem?
Uhm, no, but it will entertain you for a day or two to restore everything.
Omg i cant help when shes give up and the sax start to play 😂😂
Do more please
🤣🤣🤣 This is still funny just like the first time you guys posted it!
Halarious!
Priceless!
So accurate and so true! 😅😅
This was the first video I've ever seen on your channel and I'm subscribing because of it. Liked it too!
As a customer care representative i approve this..
..
Some times videocon d2h literally steals customers money , when they call for it we will credit that back like we are solving their concerns..
..
Customer satisfaction is our ultimate goal..✌️✌️✌️✌️
Wow! I haven't seen two videos posted within the same week in a long time. This was just what I needed to get through the weekend!
OMG I roared with laughter through this.
Wow, that was 100% accurate. Except maybe it's actually 100 times under exaggerated. Great job.
Is it just me or did they make this exact video before?
I'm guessing it's a repeat.
I've seen it before, you're not alone man lol
Yes!!! I have seen this one before
Got me all excited to see a funny new video and this is an old one! Lame...
It's like they deleted the original and reuploaded it
I really like how you put the title to this video. The friend analogy was right on. There aint no FRIENDS and customer service is a quaint concept. It became obsolete around 2011.
this made my day. freakin hilarious. that sax guy tho.
"Whhyyyy?" "Connection issues?" ...wtf? 🤣🤣🤣
Tyler reminds me of Johnny Sacs [from "The Sopranos"] when he gets mad!
I wish they had nice "on hold" music like that in real life!
I wish they wouldn't interrupt the hold music unless there was new information to tell me. Like an ETA of my call being answered, instead of a statement of the obvious every 30 seconds.
i wish they were trained to listen, think, give a knowledgeable answer. Seems most are giving answers pertaining to what they are reading on a computer.
Wow. This was much better than I anticipated. This is my first video that I have seen on your channel. I would say specifics about what parts were absolutely magical but then I will just get angry thinking about them lmao. Will check out your other videos next! Potential subscriber.
Such a classic! And I love seeing Tyler.
Love this. Didn’t know they had made one before. But so accurate!
My favourite is when they say that their system is being slow today and think it’s the first time you’ve heard it. Apparently every system is slow all over the place. As a former CSR I’ve never had a slow system.
Nailed it..nailed the crap out of it..
So glad this is back!!
1:16 I felt that. 😂
This was so relatable and flippin hilarious guys. LOL!!!
Y'all have found your niche, great stuff guys!
The sax player is spot-on. Maybe it could even be a bit louder, to ensure adequate rage and a headache.
I rarely comment but that was uber relatable, very funny and & fine piece of work.
Published on 3 Apr 2020.
... you forgot to add: "again" 🤦🏻♂️
had to subscribe, saw the corporate speak video and now this one. funny as heck
I was about to say there is no signal drop out when it happened. Perfect timing.
O love the man playing the saxophone 🎷 🤣🤣
I would loooooove to see a collab with the Google Guy... especially a CS agent also using Google and google being like "Yo! Your customer just asked that...!!!"
And of course, when no one could solve the problem, Bing coming in at the end and going "I know the answer.. anyone? no?"
🎷 I wish the saxophone guy played in my living room during customer service call.
I love these videos! You guys are awesome!!!!
This one was funny because it’s realistic. Very good work.
"Hello sir"
3 sec later: "Yes ma'am"
Tayla. Tayla? Tyler. T-Y-L-E-R. Tayla! 😂
You are back, awesome.
The secondary problem thing got me ahahhaahh
🤣🤣🤣🤣🤣🤣🤣🤣 this is SPOT ON!!!!!
You guys are simply the best
Lost it when the sax came right up to his face
Wow tailor has really let his hair grow!! That handle bar mustache is phenomenal!
That`s Taylor. Tyler. T-Y-L-E-R. Tyler 🤣
@@michaeltutnichts-zursache8258 ugh stupid autocorrect
Spot on!
As someone who works in ISP and telecommunications I am...both sides of this lmao
Great video! You guys are original
Finally!! I have waited this so much
Love the 🎷😂😂😂
thank you very much for this😂😂😂😂😂
Man, did you listen in on my last call to my cable support?????
This is so accurate!! This is hilarious..
THIS IS GENIUS AND HILARIOUS!!!
🤣 You for got to include the upsale for customer support for 99 dollars a year!
You Are great guys ...that music part was killed
A customer service call that lasts only 4 minutes? Where do I sign up for that? 😆
That was so accurate I laughed so hard I cried
Yess they're bacj
AND....They can spell!!
"yes ma'am". 😂
This is hilarious! I hope to always think you next time I have to deal with a customer service ordeal!
Awesome portrayal. Wow
I would love it if you could update the auto generated captions.
I had to stop watching I was getting phone rage lol 😂
LOLL
Jesus that’s the last 4 of my social! Lmaoooo
Congratulations! You have won a washer/dryer combo with a five year warranty...
Let's be honest. People groove to that waiting music.
wintdkyo No. They don’t.
Is there a way to get those wicked saxophone songs? :-)
This video is the right length.
You are the best guys!!!
Wow, this channel is awesome! so real! 🤣
Honestly that script just wrote itself! This is exactly what it’s like in real life and it sucks!
If you haven’t already you should do calling a restaurant in real life
😂😂😂 I did not expect this
This is sooo funny, you are godsend
The fucking holding music. My God these companies crank the volume so fucking loud in the hopes that you will hang the phone up.
This is just too good !!
So accurate!!!
It's just a video. It's just a video. It's just a video.
Spot on
This is so practical!
After some hours of waiting: Your call is EXTREMELY important to us. But evera single employee is busy, talking to millions of customers. We did not expect that amount of calls. Thank you for your patience, would you mind to call us in one week from friday? *clic*
Is this the remix?