The importance of facilities technology | Guide to Driving Facilities Transformation

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Hear from Sid Shetty, CBDO at ServiceChannel, on why facilities management technology is so important to the success of today’s leading brands.
Why facilities performance matters
Facilities management has never been more critical to the success of a brand. Here’s why:
Physical experiences drive brand loyalty.
Retailers must compete fiercely to attract and retain customers in today’s constantly evolving, highly competitive environment.
Top executives are realizing the importance of Brand Uptime - the concept that how your physical presence is perceived has real tangible impact on corporate brand.
Your in-person environment influences consumer sentiment, which can drive revenue and results, positively or negatively.
Facilities performance impacts revenue, growth, and profitability.
Reliable operation of revenue-generating assets drives sales growth.
Unexpected maintenance costs can reduce profit margins.
As businesses expand into new locations, they face higher risks of safety, regulatory, and service provider compliance issues.
Physical experiences drive brand loyalty.
Retailers must compete fiercely to attract and retain customers in today’s constantly evolving, highly competitive environment.
Top executives are realizing the importance of Brand Uptime - the concept that how your physical presence is perceived has real tangible impact on corporate brand.
Your in-person environment influences consumer sentiment, which can drive revenue and results, positively or negatively.
How technology drives facilities performance
To address these challenges and create a competitive advantage, leading retail, restaurant, grocery, healthcare, convenience store, and other consumer-facing brands leverage facilities management (FM) software that delivers business value across the entire organization.
Proactive, not reactive posture
Historically, brick and mortar locations have been managed by reactive facilities programs that - at their best - just tracked open work orders and replaced failed equipment.
But today, top-performing facilities managers and store operators use technology to streamline processes and improve operational and brand performance. Leaders with better visibility into their locations, assets, and service providers can proactively find savings and operational efficiencies as their business grows. They achieve this by benchmarking spend and performance against industry averages, uncovering hidden costs, and creating more accurate forecasts.
Software providing data-driven insights
The right facilities software can help you maximize brand uptime at scale, drive efficient and strategic deployment of budget and resources across global locations, and support the goals of stakeholders across the facilities, operations and finance functions.
While some vendors can improve compliance and staff productivity, the best technology provides data-driven insights across key business functions, resulting in significant benefits like those shown here.
"We design our stores to serve as billboards. And we've found this approach to be highly effective in driving brand awareness, acquiring new customers, and in serving our existing customers."
Dave Gilboa
Co-Founder and Co-CEO, Warby Parker
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