Impact of facilities technology across your business | Guide to Driving Facilities Transformation

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Hear from Deb Millette, Director of Solution Consultants, about how facilities technology brings value across key functions in your business.
Whether your brick-and-mortar locations are running effectively impacts your entire business. A data-driven software platform for facilities management can elevate key business functions, from operations to finance, construction to sales. Here are just a few examples.
Operations
Challenge 1:
Poor equipment conditions or downtime prevent locations from delivering quality guest experiences, resulting in lost sales and negative brand impressions.
Solution:
FM software enables faster and more reliable issue resolution, keeps locations and assets performing optimally, and allows for better maintenance and inventory management of parts and supplies.
Challenge 2:
On-site staff must meet the high expectations and needs of customers, while avoiding distractions caused by lingering facilities problems or the need to chase down providers to get work done.
Solution:
With more historical data on equipment and service providers, operations teams have the insights they need to make better decisions on repairs and replacements, hold providers accountable, and save time and reduce expenses in the long run.
Finance
Challenge 1:
Projecting accurate budget forecasts is always a challenge for finance teams, especially in organizations where reporting is fragmented.
Solution:
FM software helps finance teams understand and control facilities costs. Analytics make it easier to identify outlier expenses that cause P&L surprises.
Challenge 2:
Inability to justify capital investments in new assets leads to excessive downtime and unnecessary operating costs from legacy assets.
Solution:
FM software provides insights on aging assets, allowing for prioritization of capital investments to maximize total cost of ownership. This benefits operating profit/EBITDA by reducing wasted R&M spend.
Challenge 3:
Finding cost savings and P&L efficiencies is hard when you don’t have much visibility into your R&M spending.
Solution:
FM software provides full visibility into capital expenses, benchmarks areas for optimization, and prevents overpayment for incomplete work.
Real Estate and Construction
Challenge 1:
Optimizing for total cost of ownership down the road is challenging when building new stores and locations. This includes making design decisions and capital investments based on predicted lifetime value and ongoing R&M expenses.
Solution:
FM software collects R&M data over time to accurately forecast costs, enabling strategic underwriting and cutting wasted costs for better ROI.
Challenge 2:
It’s not easy to justify budgets as you scale your FM programs across locations without showing impact.
Solution:
Real estate leaders can leverage historical FM data to figure out why a location is overspending on R&M and how to cut wasted expenses on their P&L.
Facilities Management
Challenge 1:
Facilities teams often lack headcount and sufficient resources to operate FM workload on their own, which can lead to being reactive and inefficient with growing backlog of service requests and maintenance issues, more downtime, and higher costs.
Solution:
With routine requests and preventative maintenance automated, facilities teams can focus on being more strategic, spending their time mostly on the small percent of high priority issues that require special attention. A robust partner can also help achieve desired results with fully managed services.
Challenge 2:
Facilities leaders struggle to defend their budgets and prove the value of their work to company leaders.
Solution:
With greater visibility into their operations, facilities teams can be more proactive in how they approach capital planning, including demonstrating impact and cutting wasteful spending.
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