Trust Builders podcast with Bruce Temkin, former Qualtrics XM, Forrester, CXPA co-founder...

⭐️ Discover how you can use trust as a competitive advantage.
⭐️ Learn how Customer Experience innovators define and measure trust.
⭐️ Find out how to demonstrate 'value at risk' and make a business case for trust.
And that was only Part 1!
👉For more episodes visit: trustbuildersh...
Trust Builders bring you leaders and pioneers in customer and employee experience so you can learn from their ideas, actions and outcomes.
Often referred to as the “Godfather of Customer Experience”, Bruce Temkin has led Qualtrics’ XM Institute while on a mission to build a thriving global community of professionals who are empowered to radically improve human experiences.
This episode first aired on Thursday 28th March 2024.
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** Episode 02: Bruce Temkin **
Global Head of Qualtrics XM Institute
Levels of consumer trust are at an all-time low. Discover how you can use that to your advantage.Join industry leader and Godfather of Customer Experience, Bruce Temkin in a compelling discussion on trust, innovation, and human experience.
Bruce Temkin, aka The Godfather of Customer Experience, led Qualtrics’ XM Institute for 5 years, spent over a decade as a VP and Principal Analyst at Forrester and co-founded the Customer Experience Professionals Association (CXPA).
The man on a mission is now researching and envisioning how to achieve a vision of "Humanity@Scale". As you can imagine, we’re VERY excited to have him as our first official guest!
During this episode, we will unravel the intricate dynamics of consumer trust, why Qualtrics has named 2024 as "The Year of Trust” and Bruce’s vision for Humanity@Scale.
Often referred to as the “Godfather of Customer Experience”, Bruce has led Qualtrics’ XM Institute while on a mission to build a thriving global community of professionals who are empowered to radically improve human experiences.
What you might not be so aware of is that Bruce was also a VP and Principal Analyst at Forrester for 12 years, co-founded the Customer Experience Professionals Association (CXPA) and founded his own research company that was ultimately acquired by Qualtrics in 2018.
You could say he knows a thing or two about Experience Management!
Bruce has advised many of the world's leading brands while always placing the importance of human centricity at the heart of decisions.
Join us to discover Bruce’s visionary ideas, actions and outcomes and how you can benefit from his years of experience and learnings.
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Hosted by;
Chris Johnston (Adoreboard) and Alex Genov (Zappos)
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🤩 Watch Part 2 here:
• E02 'Part 1':Trust Builders Podcast w... and learn all about Humanity@Scale
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Trust Builders - the podcast for CX & EX Professionals
IDEAS | ACTIONS | OUTCOMES
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