Interesting. Here's my experience servicing a watch - I sent my Longines Master Automatic for a full service. Swatch group sent awesome packaging and pre-paid slip to my house, polished out a scratch on the case, did a full service of the movement (plus replaced a worn crown), cleaned up the bracelet I sent along with the watch as well, and sent it back to me after about a month nicely packaged in a Longines case. Watch was out of warranty, but $275 after tax seems very reasonable all things considered. Watch keeps +2-3 secs per day so far. I saw a video from JOMW sharing his experience with Seiko's servicing, and it seems that for just a little more or same cash Swatch group does a far better job.
Maybe the “scratch” and “hand nick” were special gifts from Rolex (in return for your original video posted that was so “positive” while the watch was in their hands) to remind you of the service event for as long as you own this sub
This is why I just buy three Vostok Amphibias at a time. I regulated mine and they are keeping ±2 seconds a day, which is within the Rolex accuracy specification, and is hitting bang on at least 5 days in a row.
I'm a Vostok man as well. Fun to wear and play with the bonus of being so cheap to buy and modify. Yesterday my postman just delivered my latest order of 5 Amphibians from Meranom.
forward50s holy overreaction Batman! Talk about being overly sensitive. I was being genuine in my reply, not that it needs defending. But I’ll do you a favor and block you from my channel so you can be spared from my “venom” lol.
Very detailed and you are 100% correct. From an average guy perspective, given the price of that watch and the 'exclusivity' Rolex creates in the marketplace, it should be perfect. As a luxury brand, they should cater to you a bit more. There should be more detailed information on the operations performed. Actually a little disappointed in Rolex.
Maybe the oils and grease needs to work in. A Rolex service is supposed to completely disassemble the movement, sonic clean, re-lube, replace hands, replace gaskets, pressure test etc. I’m about to send my dads sub in to get fixed. He passed away, watch has a cracked crystal and the movement is seized because of it. All in all, I’ll have a working Rolex for a fraction of the price of a new one just paying for service center stuff
My dealer scratched the clasp on my Sea Dweller when removing the diver’s extension. But I did not notice at the time, nor for about a week later, so they denied it. The amazing thing, to me, is that the other day I accidentally hit the watch quite hard against the end of a club hammer I was using. Not a scratch! How do they scratch it quite noticeably just from taking the bracelet off when I can’t scratch it against a club hammer!
Geez that sucks! This is a luxury brand unacceptable! I waited 6 months for my 9 year old Marine Master 1000 to get a complete overhaul and it keeps better time now than it ever did before. Makes my wait not seem so bad.
@JustBlueFish Watch Reviews My recent experience with the actual RSC was significantly better. Total time was 41 days, got a new two year warranty card, service wallet, and essentially a new watch. Running at about +.08 a day.
Good helpful video, you are making good points. You know, with what we pay for these, not only do we have to expect to NOT have to send it for service one year into the warranty, but at least for Rolex to be sorry and apologetic about the fact you have to be without your NEW watch for a month, and send you back an absolute perfect watch after the service. I think that watches that come to service still under warranty should get priority in line. And they should definitely specify what was the exact issue, again for the money we pay for these we obviously want to know exactly what’s going on. I need to bring a ladies OP to servise and it is also one year old and running way outside the +2/ - 2 , I will be delivering it in person since I live in NYC. Btw I am just like you when it comes to mechanical accuracy, we know the watch is capable to perform so why not, you know...
+11 per day. She lives overseas, checked with local watchmaker he said it wasn't magnetized. She is coming to visit from Israel so the watch will come with her. The Local Rolex service center there is notoriously bad so I told her we'd do it here in NY. it's a 31mm OP
I have been wondering if I should send my new explorer ii for warranty. It's not a huge deal for me and doubt it's worth the warranty but date change is approx 6 min after midnight. Hesitant to send in because of the horror stories you mentioned and it has been keeping insanely accurate time . Usually gaining a sec in 4 days. What are your thoughts?
So my Batman from when I got it ran a bit fast, between +1.8 and +2 seconds per day. It started to slow and also started to make a weird gravelly feeling when whining the watch and this coincided with it slowing down to +1 or so second a day. I brought it into the RSC in NYC when I happened to be passing through and they told me the whinding action was off and they took it back into the room, 5 minutes later they came out and said it was heavily magnetized, since I’ve gotten it back it’s running a bit faster in the range of +1.3 to +1.6 per day. So my Batman being magnetized actually slowed and improved it’s accuracy. I have no idea why this seems to defy conventional understanding but it happened. Mostly I was just annoyed because I took it to an AD when the problem started and they said it couldn’t be magnetized because Rolex’s don’t get magnetized, they wouldn’t even check it for me and said ‘you’d better just send it in to Rolex, because it must be something else.’ I’m glad I waited a couple weeks till I had to be in NYC so I didn’t do the 6 week mail it off and wait just to hear that response.
On the flip side the fact that it was literally in the back room at the RSC for 5 minutes means I didn’t get one of those nice little green travel pouches you received, which I kinda wanted and if I’d thought to ask they’d likely have just given me anyway.
Supposed to have an anti magnetic parachrom blue hairspring with antimagnetic properties in their BS advertising. The Motto is buy Omega: anti-magnetic to 15x a Rolex Milgauss; better specification; customer service at Longines above, another fellow Swatch Group brand and $1,000s cheaper.
When i sent my 1 month old GS 9F SBGX063 in for service it came back all nice and scratched up and was sold shortly there after. I must have been the most unlucky 9F owner ever to even get a bad one. Most people arent watch nerds like us and look at every minute detail they just want the watch to work. Overall Rolex is one of the better service providers. I hate to say it but always be leary when sending your watch in and dont do it unless absolutely necessary if you are extremely OCD because odds are something will be slightly different than when it went in unfortunatly.
The time gain is odd. But I've had a similar issue. My IWC was gaining maybe +1 for the first 6 months of owning. Take a flight across the country, and then I notice it was gaining +2-3 per day.
I enjoy very much the style of your videos. They are very academic in style. One quick question: have you noticed at what time your Sub jumps date? Is it exactly at 12:00? I share your emphasis on precision and it bothers me that my Submariner (same model as yours) jumps date at 12:04.
If the Sub uses a a traditional rubber gasket inside the screw back then something I would insist on would be that they put in a new gasket when they opened the case back. Otherwise it would possibly have stretched out a bit when they unscrew the back and that would affect the water resistance.
@@JustBlueFish The repair companies for our watches have always sent print outs of the resulting stats on the pressure tests. I'm guessing they didn't test the sub if you didn't get a print out.
Hey Guy, sorry to hear about the negative service center experience. This just reaffirms my feelings about the Rolex Service Center as a whole. Just sheer lack of care and attention to detail. Heck, I've even visited a very well known Rolex watch repair/service center in the Los Angeles area (hint: think first three letters of the alphabet) to have them pressure test me my Sea Dweller, and they put two deep scratches right on the polished side of the case within the 15 minutes they had it! They were obviously careless and rushed whilst they had possession of my watch, and it now has two scars to remind me everyday. This may be harsh to say, but I just don't have much faith in Rolex or any independent watchmakers/repair centers for that matter, even though I'm sure there's a few good ones out there. The bottom line is, if it's not their watch, they're not going to treat it with the respect and utmost care it deserves period...and that's a lot more than disappointing!
That sucks that they scratched your watch doing a simple test. Sorry to hear that. The moral of the story, NEVER take a watch in for any sort of service unless you absolutely have to.
My Sea Dweller isn’t keeping great time but I’m worried to send it in. I don’t want them (Rolex) to polish it or replace any of the parts...unlike you I wouldn’t be TOO upset if they added any scratches to the case! I like the worn in look but if I was in your position I would be a bit unhappy
You could always go on Rolex Forums and get a recommendation for an independent watch maker that would be careful to not polish or change any parts on your watch instead of sending it to RSC.
You my friend are way to kind. Sending such a special watch in to a Rolex service center, and getting it back with anything as significant as scratches, fingerprints, oil drips, debree, or time keeping changes even just occasionally is unacceptable. Rare reports like this understandable, mistakes happen. There is so much CYA behavior today which is what I thought of when you read the service report and Rolex made no mention of a specific problem or repair. Any debree in a brand new unserviced Rolex was clearly their resposibility, but they completly dodged any accountability. This does not speak well for their brand. This was a missed opportunity for Rolex to make their customer feel great about their service experience vs just relieved the watch was not further damaged. Thank you for sharing. So glad your time piece got back to you satisfactorily.
Guy I hope this doesn’t come across as sarcasm but hearing complaints about Invicta service center is expected but to hear your story and you stating others having problems with Rolex service center to me for a watch or watches in a $10,000 and above price range is totally unacceptable .
Overblown and a bit much, how so? I never said I was seeking restitutions from Rolex for anything, or that I even had much of a problem with the service. Your response seems like it’s a bit much and overblown however.
JustBlueFish Watch Reviews your response is not overblown.. I totally understand your point of view. If this happened to anyone else, they would be reacting just like you.
Great video again Guy. 👍👍 I have never been a Rolex person -- I love and own just one 'high end' piece (Omega Seamaster '57 Trilogy) but that said, it is truly disappointing that *any* high end brand wouldn't provide its customer with a thorough and detailed description of what was (and wasn't) done to a watch whilst being serviced. What they provided you with raises more questions than provides answers and frankly would drive me batshit crazy... eg: was it pressured tested, what was the piece of debris and where did it come from, etc. Sorry this has happened to you.
I agree, I would expect greater transparency from a brand and such a premium product. Was it pressure tested, good question, who knows??? I assume it was but it would be nice to know.
@@rzezniqq which citizen would that be? I've looked at their lineup but nothing really looks like an explorer. I'm actually currently looking for a nice citizen watch since I've switched over to quarz recently
I would be so lit-pissed if this happened to my SKX or even my Oris. There's no excuse. Just none. Zero. JBF, i think you should send it back and make your AD go to bat for you. Rolex needs to fix this. It's a $9000 ISO diver. And, a more than 400% decrease in isochronism is absolutely unacceptable.
JustBlueFish Watch Reviews I totally understand, but there shouldn't be any hassle with a luxury brand like Rolex. I got my Seikos back in 3 weeks and my Oris got serviced by a local Oris AD, which took five days. I'm broken hearted for you and deeply empathize with the level of disappointment this brings. I'm a very detail oriented person and, let's be honest, that's about all Rolex has over other competitors the cost half as much or less; stunning details. If you take that away, the prestige fades quickly.
You’re wacked my friend. 1 second fast? That’s an issue? Pretty happy? Dodged a bullet? In Harwood Heights Illinois we have a skilled watchmaker that’s does watch repairs while you wait. Charged me $2.00 to adjust the band.
You seems to have a lot of concerns, but keep saying not major problem any how thanks for sharing, ideally fly to Switzerland head quarter to know the detail.
MY wife's datejust Rolex is 4 years old - she has had from new from an AD. It has never kept time - out by about 5 mins every two days. lately it's been losing 90 minutes a day so it needs repairing under guarantee. There are some small dents to the sapphire crystal and a fine scratch to the case at the 3 position. They are saying it needs a service at a cost of £700 and not a repair under guarantee. i am livid. that watch has had the easiest of lives on my wife's wrist for 4 years and has not been dropped or knocked anything other than would be expected at 4 years old. It seems to me they see an opportunity to charge us £700 for nothing. The watch needs repairing under warranty. nHas anyone else had the same problem.
I don't know think they would. It's in spec so why? If it were out of spec I'm sure they would insist on sending it in to the service center because it's still under warranty.
Yes it does mean that it will keep that time on the wrist. Or it means it should. Proof - if it doesn’t Rolex will regulate it under warranty free of charge, i.e. fix the defect.
I think your content is fantastic, but I'm a bit surprised at your constant monitization efforts. You have a paid advertisement in the beginning of this piece, and you break for commercials during the segment. You end your content with yet another request for funds or use of your affiliate link. It's a bit much.
Sorry you feel that way Barry. It takes a lot of time to make content. Even a short 10 minute video can take 3-4 hours to produce. Longer reviews take 10+ hours to make. Last month I made 16 videos. I probably spent 100 hours making those. This is at this point my job and I can’t do it without help and support from fans and viewers that enjoy and want me to keep making content. The Ads alone don’t pay enough. I hope you consider helping me out and use my affiliate links or support me on Patreon.
Geez really? I’ve had my Rolex sub for 40 years and serviced every 6 years or so. Always comes back looking like a brand new watch although was ignorant until recently the original parts are valued more highly by collectors. But I wear mine everyday and watch bands wear out and dials fade and aluminium bezels rust (don’t wear in pool) so on balance happy to have a new Rolex every 6 years!
I’d honestly be okay with all of that. Nothing is perfect, just be glad you have a wonderful watch like a SS Sub. I just got in my absolute grail, the Speedie Pro, and even if it went kaput tomorrow I’d still be thrilled to have it! Have nice things, take care of them, they will last a lifetime!
Sorry Taylor, your post struck me as contradictory in nature, and not as agreeing with me. When someone repeats what I’ve said I assume, incorrectly in this case, that they must have missed my point. It pretty much happens 10 or more times in every video. Apologies if my response was too defensive.
Really? You’d be happy with a piece of metal inside the dial space in your $10,000 possession, and if you then got it timed it came back with other issues. Wow, you are the most chilled person I have ever come across. You know what, if your Speedie went kaput tomorrow you would be hopping mad. Hope it does not.
I know how you felt and how nervous we felt to send the watch to the service center, I have bought a Rolex and the issue that the date is not changed 12:00am it is delayed 7 mins and I have sent to Rolex and they linked me to my AD , however , they asked me that I need to do a service to check the issue and I don’t know what it is right decision
It it were my Rolex, it would be going back. If anything at all was wrong when it came back again , it would go back again and again until it was perfect !!! If I have imperfections, it better be a cheap watch!
Sent in for a speck of dust in the dail in exchange for a ding in the minute hand 2 dings on the end links and a deviation in the time keeping. That's why I dont trust anyone to do anything I cant do myself.
Rolex, nothing special. You purchase advertising and brand recognition buying Rolex. Do I still want one, yes... I'm a sucker and shallow. Thanks for posting the video man.
I have heard some rumours that watches sometimes come back from Rolex with an over polished case thus causing a crazy mirror affect on the polished edges......Do you or anyone else know if this is true?
JustBlueFish Watch Reviews See, we disagree. My Omega Seamaster Professional Master Chronometer keeps +.3 seconds per day if i set it on my dresser just right overnight. And it's a daily beater. There is zero reason that your Sub shouldn't CONTINUE to have that same accuracy. Like you, observing isochronism in mechanical watches is one of my greatest pleasures.
DBruh while I kind of agree with you and actually expect Omegas to be more accurate than Rolex (6 position adjustment, testing at different power reserve + temperature points, tested by a third party and they tend to meet the 0 to +5 accuracy well within the range from the examples I have seen/owned), we have to realise that tolerances of +/- 10 seconds is even reasonable, if you look at the grand scheme of things, Firstly, every day has a different duration (true noon is +/- 15 minutes or so throughout the year). Secondly, if you are a collector, you will be rotating and resetting the time. Lastly, there are 60 x 60 x 24 =86400 seconds a day... even losing a minute is < 0.1% off.
Your dealer's watch technician should have popped out the movement, blown out the debris, replaced the gasket and sent you on your way in five minutes.
The Rolex communication is not acceptable. Rolex service should be far better. I had my Sub serviced in Brussels by the official Rolex service center: it is perfect. Like new and runs perfect.
JustBlueFish Watch Reviews I uploaded my Rolex UK Service Delivery Note to my IG and tagged your IG handle. As I said, in the UK you can phone or e-mail Rolex Service UK in West Malling, Kent with: service@rolex.co.uk This is likely to be: service@rolex.com for the United States. If they have not, as a minimum, done the full 3-5 year service I would request a new replacement. They will say you have to approach the AD who your Contract of Sale is with. You could contact @watchbox or @watchbox_cb to see what you could sell it for.
if 1 year is actually 365.25 days, then 1 day isn't really 24.00 hours and all of this talk about "accuracy" is missing the point. The mechanical watch is an incredible invention, so just appreciate it for what it is ... (this is coming from a Sub owner, so I get the OCD of it all)
i understand the man-made templates we’re using, I just think it’s a little funny we forget how imprecise the templates really are ... if we were creating the template today for measuring time (with no prior knowledge of the current 24-hour clock), I wonder how different it would be.
That’s unacceptable, shame on Rolex for the price you should perfection. Good video thanks for doing them. I’m thinking of getting a Milgauss but am worried about having these kinds of issues with Rolex. I’m looking at a used one now and they seller claims it had just been at Rolex for a full service, is there anyway I can verify this??? Thanks in advance
This is what you expect when you buy a tool, if you want perfection go for Lange or PP Thats where you can expect perfection but not with a tool watch company. Maybe they expect us to be using them as they were intended. Diving maybe throwing it on the side as we put on our scuba gear on. Why do the company make it shock resistant if they aren't expecting it to be used as intended.
JustBlueFish Watch Reviews if Craig Shipp can wear one, you can....I see females with 47mm Panerai’s on! You just need to be a little bit more open minded with earring larger watches...if the use light materials, then you really don’t notice it. Trends come and go..try a larger watch on for a week and you will get used to it. Moreover, legibility is way better
A problem with a Rolex? NO. I don't understand why people think Rolex are something special. It's a watch. Made by machines and humans. I guess when you pay that much for it the expectations are higher. Which is why I would never buy one.
Ok, relax and enjoy your watch. It's been my experience that when a watch's power reserve has been discharged while not on your wrist, they seem to speed up. It think it has to do with body temperature vs room temp as well as the discharge of the power reserve at lower temperature. My other oberservation I thought was nosensical was, You're not the point of contact if you allow AD to send it in. If you think the RSC is going to discuss anything with you your living in a fantasy land. For all you know Rolex completely overhauled that watch and serviced it completely. They could have replace something and never would have told you. That's pretty typical of warranty repair. The first Rolex I ever bought had to be returned about 45 days after purchase when the stem tube popped out. I understand how you feel but that's just how it works. I have on other watches that required warranty service and that seems to be par for the course.
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Interesting. Here's my experience servicing a watch - I sent my Longines Master Automatic for a full service. Swatch group sent awesome packaging and pre-paid slip to my house, polished out a scratch on the case, did a full service of the movement (plus replaced a worn crown), cleaned up the bracelet I sent along with the watch as well, and sent it back to me after about a month nicely packaged in a Longines case. Watch was out of warranty, but $275 after tax seems very reasonable all things considered. Watch keeps +2-3 secs per day so far. I saw a video from JOMW sharing his experience with Seiko's servicing, and it seems that for just a little more or same cash Swatch group does a far better job.
Yeah I saw JOMW video on that not too long ago. Was interesting.
@@JustBlueFish curious if it's just Seiko AU or its a standard type of deal. If it is, it's dreadful!
Same here, have my Tissot T Touch Expert serviced every five years through Swatch and a positive experience each time !!
Maybe the “scratch” and “hand nick” were special gifts from Rolex (in return for your original video posted that was so “positive” while the watch was in their hands) to remind you of the service event for as long as you own this sub
Thanks for watching.
This is why I just buy three Vostok Amphibias at a time. I regulated mine and they are keeping ±2 seconds a day, which is within the Rolex accuracy specification, and is hitting bang on at least 5 days in a row.
Thanks for watching.
I'm a Vostok man as well. Fun to wear and play with the bonus of being so cheap to buy and modify. Yesterday my postman just delivered my latest order of 5 Amphibians from Meranom.
Its a known scientific fact that Rolex has put tiny brass shards somewhere on their dials to keep their time keeping more accurate
Makes sense.
I think you should be working for Rolex in quality control. I don't think anything would get past you!
Thanks, you should contact them and make that suggestion. You ever do work as an agent?
forward50s - you should take a pill, man. Talk about projecting! Guy was clearly being genuine here, albeit somewhat tongue in cheek
forward50s But not this time.
@@JustBlueFish Do I smell sarcasm here ?
forward50s holy overreaction Batman! Talk about being overly sensitive. I was being genuine in my reply, not that it needs defending. But I’ll do you a favor and block you from my channel so you can be spared from my “venom” lol.
You got rolexed🤔
Thanks for watching.
Sucks that you had to go through all of this Guy, but thanks for sharing the entire process with us.
It wasn't the worst experience in the world but I'd rather not do it again.
Very detailed and you are 100% correct. From an average guy perspective, given the price of that watch and the 'exclusivity' Rolex creates in the marketplace, it should be perfect. As a luxury brand, they should cater to you a bit more. There should be more detailed information on the operations performed. Actually a little disappointed in Rolex.
Thanks Nick. I think the moral of the story is NEVER send your watch in for service unless you have to.
I have been wearing a citizen eco drive and it keeps the time perfect. I paid $88 dollars 13 years ago.
Awesome
Pretty detailed observations 👍🏻
Thanks for watching.
I'm shocked this video isn't an hour long.
And disappointed
Sorry about that.
My explorer 1 I just bought new from an AD is running 2 seconds a day fast.
Not bad.
Mine was running +8
Maybe the oils and grease needs to work in. A Rolex service is supposed to completely disassemble the movement, sonic clean, re-lube, replace hands, replace gaskets, pressure test etc. I’m about to send my dads sub in to get fixed. He passed away, watch has a cracked crystal and the movement is seized because of it. All in all, I’ll have a working Rolex for a fraction of the price of a new one just paying for service center stuff
My dealer scratched the clasp on my Sea Dweller when removing the diver’s extension. But I did not notice at the time, nor for about a week later, so they denied it.
The amazing thing, to me, is that the other day I accidentally hit the watch quite hard against the end of a club hammer I was using. Not a scratch!
How do they scratch it quite noticeably just from taking the bracelet off when I can’t scratch it against a club hammer!
They use sharp tools to remove the clasp and screws is my guess.
JustBlueFish Watch Reviews yeah, I thought that must be it. Annoying.
Great info - thanks for sharing your service experience!
Thanks Jeff.
The change in accuracy could be the result of a movement being disassembled then reassembled as part of the inspection for damaged brass components.
I don't know, other than maybe the self winding rotor, that they would have taken anything else apart in the inspection process, but maybe.
@@JustBlueFish If they didn't, it would be very irresponsible.
About the time keeping. It's obvious, you've got brand new noob movt now.
That would make sense lol
Geez that sucks! This is a luxury brand unacceptable! I waited 6 months for my 9 year old Marine Master 1000 to get a complete overhaul and it keeps better time now than it ever did before. Makes my wait not seem so bad.
Thanks for watching and enjoy the MM!
It is a little disappointing that such a valuable watch had that kind of thing wrong...but good on you for sharing the process
Agreed, definitely disappointing.
HoWilbur HoWilbur rolex tends to disappoint many..too much hype
I have to wonder come actual service time will you choose independent RSC or the actual RSC?
I don't know of an independent that I would trust, maybe if I find one but that's a few years away.
@JustBlueFish Watch Reviews My recent experience with the actual RSC was significantly better. Total time was 41 days, got a new two year warranty card, service wallet, and essentially a new watch. Running at about +.08 a day.
Good helpful video, you are making good points. You know, with what we pay for these, not only do we have to expect to NOT have to send it for service one year into the warranty, but at least for Rolex to be sorry and apologetic about the fact you have to be without your NEW watch for a month, and send you back an absolute perfect watch after the service.
I think that watches that come to service still under warranty should get priority in line. And they should definitely specify what was the exact issue, again for the money we pay for these we obviously want to know exactly what’s going on.
I need to bring a ladies OP to servise and it is also one year old and running way outside the +2/ - 2 , I will be delivering it in person since I live in NYC.
Btw I am just like you when it comes to mechanical accuracy, we know the watch is capable to perform so why not, you know...
How far outside of +/- 2 is the OP you have to take in?
+11 per day. She lives overseas, checked with local watchmaker he said it wasn't magnetized. She is coming to visit from Israel so the watch will come with her. The Local Rolex service center there is notoriously bad so I told her we'd do it here in NY. it's a 31mm OP
Good luck with it!
I have been wondering if I should send my new explorer ii for warranty. It's not a huge deal for me and doubt it's worth the warranty but date change is approx 6 min after midnight. Hesitant to send in because of the horror stories you mentioned and it has been keeping insanely accurate time . Usually gaining a sec in 4 days. What are your thoughts?
I absolutely would not send it in for that. My new position is NEVER send in a watch for service unless it’s absolutely necessary. My 2 cents.
Great to hear you got the watch back 👍👍.
Try to forget about the little "bugs" including the accuracy as it's still amazing
Thanks buddy.
So my Batman from when I got it ran a bit fast, between +1.8 and +2 seconds per day. It started to slow and also started to make a weird gravelly feeling when whining the watch and this coincided with it slowing down to +1 or so second a day. I brought it into the RSC in NYC when I happened to be passing through and they told me the whinding action was off and they took it back into the room, 5 minutes later they came out and said it was heavily magnetized, since I’ve gotten it back it’s running a bit faster in the range of +1.3 to +1.6 per day. So my Batman being magnetized actually slowed and improved it’s accuracy. I have no idea why this seems to defy conventional understanding but it happened. Mostly I was just annoyed because I took it to an AD when the problem started and they said it couldn’t be magnetized because Rolex’s don’t get magnetized, they wouldn’t even check it for me and said ‘you’d better just send it in to Rolex, because it must be something else.’ I’m glad I waited a couple weeks till I had to be in NYC so I didn’t do the 6 week mail it off and wait just to hear that response.
On the flip side the fact that it was literally in the back room at the RSC for 5 minutes means I didn’t get one of those nice little green travel pouches you received, which I kinda wanted and if I’d thought to ask they’d likely have just given me anyway.
You can buy the pouches on eBay for around $25 bucks if you’re really wanting one.
JustBlueFish Watch Reviews I don't want it badly enough to actually pay for it, but as a freebie it would've been nice.
Supposed to have an anti magnetic parachrom blue hairspring with antimagnetic properties in their BS advertising. The Motto is buy Omega: anti-magnetic to 15x a Rolex Milgauss; better specification; customer service at Longines above, another fellow Swatch Group brand and $1,000s cheaper.
Wow! That's a serious QC fail from Rolex... Who would of tell.
Awesome!
Demagnetise it, my Sea-Dweller sometimes gets slightly magnetised and runs a couple of seconds quicker a day.
I checked it with a compass and don't detect any magnetism at all.
When i sent my 1 month old GS 9F SBGX063 in for service it came back all nice and scratched up and was sold shortly there after. I must have been the most unlucky 9F owner ever to even get a bad one. Most people arent watch nerds like us and look at every minute detail they just want the watch to work. Overall Rolex is one of the better service providers. I hate to say it but always be leary when sending your watch in and dont do it unless absolutely necessary if you are extremely OCD because odds are something will be slightly different than when it went in unfortunatly.
That’s a shame. You’re right, do not send in a watch unless absolutely necessary. They don’t care about them and don’t treat them like we would.
The time gain is odd. But I've had a similar issue. My IWC was gaining maybe +1 for the first 6 months of owning. Take a flight across the country, and then I notice it was gaining +2-3 per day.
Interesting, wonder why. And thanks for watching.
Great video. I have the same exact problem with my 1 mo old Explorer I. You’re like an encyclopedia- very well catalogued. Thanks!
As always - solid video! Good to have a real life experience before the day comes I need to send the 126600 in for service.
Thanks!
My $ 500 Seiko Prospex Diver didn't come with any metal shavings under the crystal.
Congrats
subtitle of video: "If I could just get a Sub with a Spring Drive ..."
That would be sweet.
I mean if only The Grand Seiko Spring Drive Diver’s 200m existed, ohh wait...
@@MattGDesign HAHAHA
I enjoy very much the style of your videos. They are very academic in style. One quick question: have you noticed at what time your Sub jumps date? Is it exactly at 12:00? I share your emphasis on precision and it bothers me that my Submariner (same model as yours) jumps date at 12:04.
My date jumps between 12:02 and 12:05, it's never exactly the same any given day.
@@JustBlueFish thank you! Mine also varies. Does this bother you? I know it shouldn't but it nags me.
I think it would be cool if it were more precise but no that's not something that bothers me too much.
If the Sub uses a a traditional rubber gasket inside the screw back then something I would insist on would be that they put in a new gasket when they opened the case back. Otherwise it would possibly have stretched out a bit when they unscrew the back and that would affect the water resistance.
Yeah it would have been nice to know if they did that, or even pressure tested the watch. I assume they did, seems like common sense, but who knows???
@@JustBlueFish The repair companies for our watches have always sent print outs of the resulting stats on the pressure tests. I'm guessing they didn't test the sub if you didn't get a print out.
Hey Guy, sorry to hear about the negative service center experience. This just reaffirms my feelings about the Rolex Service Center as a whole. Just sheer lack of care and attention to detail. Heck, I've even visited a very well known Rolex watch repair/service center in the Los Angeles area (hint: think first three letters of the alphabet) to have them pressure test me my Sea Dweller, and they put two deep scratches right on the polished side of the case within the 15 minutes they had it! They were obviously careless and rushed whilst they had possession of my watch, and it now has two scars to remind me everyday. This may be harsh to say, but I just don't have much faith in Rolex or any independent watchmakers/repair centers for that matter, even though I'm sure there's a few good ones out there. The bottom line is, if it's not their watch, they're not going to treat it with the respect and utmost care it deserves period...and that's a lot more than disappointing!
That sucks that they scratched your watch doing a simple test. Sorry to hear that. The moral of the story, NEVER take a watch in for any sort of service unless you absolutely have to.
Glad it got fixed! Hopefully it’s as satisfying to wear as it was before.
Thanks
My Sea Dweller isn’t keeping great time but I’m worried to send it in. I don’t want them (Rolex) to polish it or replace any of the parts...unlike you I wouldn’t be TOO upset if they added any scratches to the case! I like the worn in look but if I was in your position I would be a bit unhappy
You could always go on Rolex Forums and get a recommendation for an independent watch maker that would be careful to not polish or change any parts on your watch instead of sending it to RSC.
@@JustBlueFish That's a good shout :-) Thanks!
You my friend are way to kind. Sending such a special watch in to a Rolex service center, and getting it back with anything as significant as scratches, fingerprints, oil drips, debree, or time keeping changes even just occasionally is unacceptable. Rare reports like this understandable, mistakes happen. There is so much CYA behavior today which is what I thought of when you read the service report and Rolex made no mention of a specific problem or repair. Any debree in a brand new unserviced Rolex was clearly their resposibility, but they completly dodged any accountability. This does not speak well for their brand. This was a missed opportunity for Rolex to make their customer feel great about their service experience vs just relieved the watch was not further damaged. Thank you for sharing. So glad your time piece got back to you satisfactorily.
rolex is king
Thnx for watching.
Rolex Toronto has been quite meticulous with my watches.
I’m sure all of the service centers are the majority of the time.
Guy I hope this doesn’t come across as sarcasm but hearing complaints about Invicta service center is expected but to hear your story and you stating others having problems with Rolex service center to me for a watch or watches in a $10,000 and above price range is totally unacceptable .
Thanks for watching.
A new scratch, more dust in the dial and less accuracy? Sorry to hear that
Overblown and a bit much, how so? I never said I was seeking restitutions from Rolex for anything, or that I even had much of a problem with the service. Your response seems like it’s a bit much and overblown however.
JustBlueFish Watch Reviews your response is not overblown.. I totally understand your point of view. If this happened to anyone else, they would be reacting just like you.
Glad you got your favourite watch back
Thanks
RSCs outside Geneva all kinda suck...
Thanks for watching
Great video again Guy. 👍👍
I have never been a Rolex person -- I love and own just one 'high end' piece (Omega Seamaster '57 Trilogy) but that said, it is truly disappointing that *any* high end brand wouldn't provide its customer with a thorough and detailed description of what was (and wasn't) done to a watch whilst being serviced.
What they provided you with raises more questions than provides answers and frankly would drive me batshit crazy... eg: was it pressured tested, what was the piece of debris and where did it come from, etc.
Sorry this has happened to you.
I agree, I would expect greater transparency from a brand and such a premium product. Was it pressure tested, good question, who knows??? I assume it was but it would be nice to know.
(Looks at his own Quartz Grand Seiko, laughs)
Thanks for watching.
@@JustBlueFish I love your videos man although the only Rolex I would wear is the Explorer - because it looks like a Citizen.
@@rzezniqq which citizen would that be? I've looked at their lineup but nothing really looks like an explorer. I'm actually currently looking for a nice citizen watch since I've switched over to quarz recently
@@yuu0minae AW1430-51E looks like explorer 1 and 2 had a baby. I was referring to the simple no nonsense unrolex design.
@@rzezniqq oh wow that's actually a pretty cool watch, thanks for the info!
You have far too high expectations, it's only a $5000 wrist bangle after all.
Lol
Elijs Dima more like $10000
Great video! Thanks Guy!
Thanks Joe.
I would be so lit-pissed if this happened to my SKX or even my Oris. There's no excuse. Just none. Zero.
JBF, i think you should send it back and make your AD go to bat for you. Rolex needs to fix this. It's a $9000 ISO diver.
And, a more than 400% decrease in isochronism is absolutely unacceptable.
Not worth the hassle.
JustBlueFish Watch Reviews I totally understand, but there shouldn't be any hassle with a luxury brand like Rolex. I got my Seikos back in 3 weeks and my Oris got serviced by a local Oris AD, which took five days.
I'm broken hearted for you and deeply empathize with the level of disappointment this brings. I'm a very detail oriented person and, let's be honest, that's about all Rolex has over other competitors the cost half as much or less; stunning details. If you take that away, the prestige fades quickly.
So glad you got your watch back, Guy. It is your baby. But I am really appreciating the inexpensive Casio Duro and G-Shock more and more.
I love my gshock! I'm not sure if I could appreciate it more.
You’re wacked my friend. 1 second fast? That’s an issue? Pretty happy? Dodged a bullet? In Harwood Heights Illinois we have a skilled watchmaker that’s does watch repairs while you wait. Charged me $2.00 to adjust the band.
You seems to have a lot of concerns, but keep saying not major problem any how thanks for sharing, ideally fly to Switzerland head quarter to know the detail.
MY wife's datejust Rolex is 4 years old - she has had from new from an AD. It has never kept time - out by about 5 mins every two days. lately it's been losing 90 minutes a day so it needs repairing under guarantee. There are some small dents to the sapphire crystal and a fine scratch to the case at the 3 position. They are saying it needs a service at a cost of £700 and not a repair under guarantee. i am livid. that watch has had the easiest of lives on my wife's wrist for 4 years and has not been dropped or knocked anything other than would be expected at 4 years old. It seems to me they see an opportunity to charge us £700 for nothing. The watch needs repairing under warranty. nHas anyone else had the same problem.
Who is your authorized dealer?? Would they adjust the timing if you ask?
I don't know think they would. It's in spec so why? If it were out of spec I'm sure they would insist on sending it in to the service center because it's still under warranty.
I guess I would hope they would get it back to in the same excellent condition sans particle.
Yes it does mean that it will keep that time on the wrist. Or it means it should. Proof - if it doesn’t Rolex will regulate it under warranty free of charge, i.e. fix the defect.
I think your content is fantastic, but I'm a bit surprised at your constant monitization efforts. You have a paid advertisement in the beginning of this piece, and you break for commercials during the segment. You end your content with yet another request for funds or use of your affiliate link. It's a bit much.
Sorry you feel that way Barry. It takes a lot of time to make content. Even a short 10 minute video can take 3-4 hours to produce. Longer reviews take 10+ hours to make. Last month I made 16 videos. I probably spent 100 hours making those. This is at this point my job and I can’t do it without help and support from fans and viewers that enjoy and want me to keep making content. The Ads alone don’t pay enough. I hope you consider helping me out and use my affiliate links or support me on Patreon.
Thanks for this insight! Great video
Thanks!
Geez really? I’ve had my Rolex sub for 40 years and serviced every 6 years or so. Always comes back looking like a brand new watch although was ignorant until recently the original parts are valued more highly by collectors. But I wear mine everyday and watch bands wear out and dials fade and aluminium bezels rust (don’t wear in pool) so on balance happy to have a new Rolex every 6 years!
Love the channel. Collecting 25 years. Older. Love your practical approach. Excellent content!
Thanks Mark.
Where is the service center located? Very informative video! Thanks!
I don’t know if it was sent to the Dallas or NYC Center.
I’d honestly be okay with all of that. Nothing is perfect, just be glad you have a wonderful watch like a SS Sub. I just got in my absolute grail, the Speedie Pro, and even if it went kaput tomorrow I’d still be thrilled to have it! Have nice things, take care of them, they will last a lifetime!
Didn’t I say I was fine with it and wasn’t looking for any restitutions?
JustBlueFish Watch Reviews Yeah I’m basically just agreeing with you man
Sorry Taylor, your post struck me as contradictory in nature, and not as agreeing with me. When someone repeats what I’ve said I assume, incorrectly in this case, that they must have missed my point. It pretty much happens 10 or more times in every video. Apologies if my response was too defensive.
Really? You’d be happy with a piece of metal inside the dial space in your $10,000 possession, and if you then got it timed it came back with other issues. Wow, you are the most chilled person I have ever come across. You know what, if your Speedie went kaput tomorrow you would be hopping mad. Hope it does not.
I know how you felt and how nervous we felt to send the watch to the service center, I have bought a Rolex and the issue that the date is not changed 12:00am it is delayed 7 mins and I have sent to Rolex and they linked me to my AD , however , they asked me that I need to do a service to check the issue and I don’t know what it is right decision
Thanks for the info
Anytime.
🥩 and 🥔 ! 😂
You know this saying don't you?
They SCRATCHED it while servicing it? That's totally unacceptable. Good info., man.
thanks for sharing this info. nice to know
Thanks for watching.
Awe man.... My JLC is in for service :(
How long is that gonna take?
@@JustBlueFish 8 weeks.
That's kinda long.
It it were my Rolex, it would be going back. If anything at all was wrong when it came back again , it would go back again and again until it was perfect !!! If I have imperfections, it better be a cheap watch!
Not worth the hassle.
Sounds like a typical scenario of a new car, goes in for 1 problem on warranty work! Finished with 5 more problems, then when it came in!
Sent in for a speck of dust in the dail in exchange for a ding in the minute hand 2 dings on the end links and a deviation in the time keeping. That's why I dont trust anyone to do anything I cant do myself.
Agreed
Rolex, nothing special. You purchase advertising and brand recognition buying Rolex. Do I still want one, yes... I'm a sucker and shallow. Thanks for posting the video man.
Thanks for watching. I’m sure you’re right but I’m still happy to have one!
Should make you head of rolex service. Obviously they don't care. Money making company. Should be a great experience not a nightmare.
I sent my Rolex Subby in for a service. It took 4 months to get my watch back!
I have heard some rumours that watches sometimes come back from Rolex with an over polished case thus causing a crazy mirror affect on the polished edges......Do you or anyone else know if this is true?
Sad to hear about that accuracy degradation. It's also very important for me.
It's not enough to make any sort of complaint but I liked it better before.
nekeke you guys would love the accuracy of a Zenith Defy Lab or GS spring drive...or even Master coaxial Omegas
JustBlueFish Watch Reviews See, we disagree. My Omega Seamaster Professional Master Chronometer keeps +.3 seconds per day if i set it on my dresser just right overnight. And it's a daily beater. There is zero reason that your Sub shouldn't CONTINUE to have that same accuracy.
Like you, observing isochronism in mechanical watches is one of my greatest pleasures.
DBruh while I kind of agree with you and actually expect Omegas to be more accurate than Rolex (6 position adjustment, testing at different power reserve + temperature points, tested by a third party and they tend to meet the 0 to +5 accuracy well within the range from the examples I have seen/owned), we have to realise that tolerances of +/- 10 seconds is even reasonable, if you look at the grand scheme of things, Firstly, every day has a different duration (true noon is +/- 15 minutes or so throughout the year). Secondly, if you are a collector, you will be rotating and resetting the time. Lastly, there are 60 x 60 x 24 =86400 seconds a day... even losing a minute is < 0.1% off.
Your dealer's watch technician should have popped out the movement, blown out the debris, replaced the gasket and sent you on your way in five minutes.
Should have, but they wouldn't. Since it was under warranty they insisted it be sent to RSC.
The Rolex communication is not acceptable. Rolex service should be far better. I had my Sub serviced in Brussels by the official Rolex service center: it is perfect. Like new and runs perfect.
what kind of insurance do you use for your watch? I am currently looking to insure my submariner.
Just watching!
Thanks
JustBlueFish Watch Reviews I uploaded my Rolex UK Service Delivery Note to my IG and tagged your IG handle. As I said, in the UK you can phone or e-mail Rolex Service UK in West Malling, Kent with:
service@rolex.co.uk
This is likely to be:
service@rolex.com for the United States.
If they have not, as a minimum, done the full 3-5 year service I would request a new replacement. They will say you have to approach the AD who your Contract of Sale is with. You could contact @watchbox or @watchbox_cb to see what you could sell it for.
@watchbox_ch
They would have had to do a pressure test again also when resembled. That is not noted.
Maybe they exchanged the movement component of the watch
Note to future shelf: send in head unit only so they don't scratch your bracelet.
Sounds like you had an entirely different movement put into that watch.
if 1 year is actually 365.25 days, then 1 day isn't really 24.00 hours and all of this talk about "accuracy" is missing the point. The mechanical watch is an incredible invention, so just appreciate it for what it is ... (this is coming from a Sub owner, so I get the OCD of it all)
Agree to disagree, but thanks for watching.
I agree with you that the watch movement should be within spec, especially at the price point
1 day is absolutely 24.00 hours. Except where fractional seconds are mopped up in a deliberate adjustment once in every few years.
i understand the man-made templates we’re using, I just think it’s a little funny we forget how imprecise the templates really are ... if we were creating the template today for measuring time (with no prior knowledge of the current 24-hour clock), I wonder how different it would be.
Great video thanks. Disappointing what has happened to your watch by sending it to them . It shouldn't happen from a luxury brand
If you spend the money then you as the customer deserve to know everything about your watch.
That’s unacceptable, shame on Rolex for the price you should perfection. Good video thanks for doing them. I’m thinking of getting a Milgauss but am worried about having these kinds of issues with Rolex. I’m looking at a used one now and they seller claims it had just been at Rolex for a full service, is there anyway I can verify this??? Thanks in advance
This is what you expect when you buy a tool, if you want perfection go for Lange or PP Thats where you can expect perfection but not with a tool watch company. Maybe they expect us to be using them as they were intended. Diving maybe throwing it on the side as we put on our scuba gear
on. Why do the company make it shock resistant if they aren't expecting it to be used as intended.
If u want a super accurate diver get a Grand Seiko Spring Drive
Far too large for my tastes. If they made one in 40mm I absolutely would.
JustBlueFish Watch Reviews if Craig Shipp can wear one, you can....I see females with 47mm Panerai’s on! You just need to be a little bit more open minded with earring larger watches...if the use light materials, then you really don’t notice it. Trends come and go..try a larger watch on for a week and you will get used to it. Moreover, legibility is way better
A problem with a Rolex? NO. I don't understand why people think Rolex are something special. It's a watch. Made by machines and humans. I guess when you pay that much for it the expectations are higher. Which is why I would never buy one.
Ok, relax and enjoy your watch.
It's been my experience that when a watch's power reserve has been discharged while not on your wrist, they seem to speed up. It think it has to do with body temperature vs room temp as well as the discharge of the power reserve at lower temperature.
My other oberservation I thought was nosensical was, You're not the point of contact if you allow AD to send it in. If you think the RSC is going to discuss anything with you your living in a fantasy land.
For all you know Rolex completely overhauled that watch and serviced it completely. They could have replace something and never would have told you. That's pretty typical of warranty repair.
The first Rolex I ever bought had to be returned about 45 days after purchase when the stem tube popped out. I understand how you feel but that's just how it works.
I have on other watches that required warranty service and that seems to be par for the course.
Enjoy the watch. Just don't obsess over it.
Man you are really complicated))
Thanks
maybe they replace with a 3235?
Guy maybe the piece of brass was like a counter weight and removal affected the accuracy.😂
Lol
That sounds very sub par. It’s Rolex. I would expect perfection getting it back. Dude I would raise hell.!
Get rid, it's ruined
I probably should.
Bloody shame....Rolex could do a lot better. Thanks for the info.
Thanks for watching.
LESSON? Video your watch extensively before and while packaging it to ship for service.
Sell it
Nah