i love drinking waterdrop cubes, my favorites are the ice tea pack, and i do drink more water, but i lately stopped drinki9ng them cause of the price, if it wold be just 2 or 3 euros less
Absolutely fascinating! Amazing! Why isn’t this on the website yet? I wish it had a filter as well. Our local (California) tap water has extremely dangerous levels of lead and other toxic things that will not be removed with UVC technology alone.
We're working hard to bring LUCY®to you soon! Thank you so much for the suggestion - We will make sure to pass it along to our team who are working hard to come up with the best sustainable alternatives and solutions. Stay tuned to see what we come up with!
Ik hou van mijn Lucy dop, maar ik gebruik mijn Waterdrop smaken ook in mijn tumbler, omdat ik de Waterdrop smaken graag warm drink. Mijn lievelings smaken zijn: Mellow mint, Snow en Nero (allemaal warm) 😍
I love water so much guess I’m lucky 💦 so glad that you are making these videos they are informative. I have a pur water jug with filters and I’ve stopped buying bottled water . Plus your designs are so cute !
Hello @waterdrop! I love the idea of LUCY and got one for christmas last year. However, LUCY started to make problems. LUCYs sensors are constantly covered in condensation and therefore are not able to measure or calibrate correctly. Whenever I pic up the bottle the flower blinks red two times. Note: It never fell on the ground and I can't see any cracks in the little plastic cover. I also did tons of "drying sessions" on the windowsill as well as resets, reconnections,... nothing helps. Can you guys help me what to do with LUCY? I already did contact you via customer service but they couldn't help except explaining how to reset LUCY correctly. I hope you have a solution for me and LUCY!
Hi there Nadine - We’re sorry to hear that you’re having troubles with your LUCY® Smart Cap and that our Customer Service has so far been unable to address this persisting problem. We recommend that you write to us again at info@waterdrop.com and mention that these problems have not gone away, that way they can take a second look at it. We’re here to help!
The best way to clean LUCY® is to use a damp cloth on the outside and a cotton bud on the thread. Never hold LUCY® under running water or immerse it in water, as LUCY® is an electronic device and should be treated as such. The instructions on how to clean LUCY®can also be found in the manual included in the box.
@@waterdropofficialyour Lucy 2.0 should be able to be washed under running water. I am sure you could make this happen and then I would buy the Lucy. I love your flavours Sky and Glow with the cactus fruit so please don’t stop making these flavours as it truly has made me drink more water.
Hallo Watersdrop, Can you please tell me why the heck there are two different versions from the hydration app out there for android and IOS ? And I think that's the reason why my lucy cap doesn't do any calibration. I tried to do the calculation with my ipad pro because my Samsung galaxy s20+ couldn't do it but guess what no button for calibration an my ipad 😑 im pretty mad at this point. And why don't I find any videos in German for lucy including the calibration? Suspicious 🤔 L from Germany
Hi there, Lea! There are two versions of our App, so that Apple and Android users can both use it! That being said, the App is not optimized for Ipads yet, which might explain why you're having issues! Might we suggest that you delete and redownload the app on your Galaxy? That usually does the trick! If the problem persists, we'd be happy to help you at info@waterdrop.com Thanks for stopping by!
This Lucy gal looks innovative, Convenient and even necessary for some of the population. When can we find out how much the product is and how does the lid recharge? Does the lid need to be replaced or can it be recharged? And thanks so much.
LUCY® is out of stock at the moment but will be back in future. Be sure to click "email when available" and we'll notify you the second it returns! en.waterdrop.com/pages/lucy
Super awesome!!! Tku for your briefing!!! I definitely want to get it - when it will be available again? Another question - I am working in Copenhagen, Denmark. The tub water is not recommended to be drunken directly due high calc in it. Is Lucy going to be able to make water here also drinkable?
Hi there! Thanks for your question. LUCY® will come back as soon as possible. We hope that this will be in about 2-3 months but we definetely let you know. The innovative UV-C purification function deactivates up to 100% of potential germs in your drinking water. This also keeps your bottle clean and odour-free.
Hi there Irma - We answered you in the other video but we'll repeat our reply here to make sure you don't miss it! LUCY® uses Bluetooth to connect to the waterdrop® Hydration App! If any troubles, here is our handy guide: en.waterdrop.com/pages/lucy-manual
Bonjour Solweg - LUCY a été en vente pendant 48h il y a quelques jours, mais devrait revenir très vite. Vous pouvez vous inscrire par ici pour être a courant de son retour au plus vite : www.waterdrop.fr/pages/lucy#
Hi there - We know that our products are not the cheapest in the market, as we pay a lot of attention to our quality. The good news is we're always coming out with cool offers. Keep a look out for them!
Ja, du kannst unsere überarbeitete Hydration App natürlich auch gerne ohne die Smart Cap verwenden. Lad sie dir gerne runter und lass uns wissen, wie sie dir so gefällt. Wir sind schon gespannt auf dein Feedback!
I actually never drink water, I've gotten into the habit of just cracking open a monster energy drink. I found this product and I'm about to give it a try, my main concern is the pricing, but hopefully the taste will make up for that 🤷
Für Wasser aus dem heimischen Wasserhahn eher unnötig - in Deutschland. Für unterwegs vielleicht ganz gut. Und mal wieder sehr lustig, dass Leute bereit sein werden, ihr Trinkverhalten tracken zu lassen, sich aber sonst immer um Datenschutz sorgen. Wann verstehen Menschen endlich mal, dass man nicht immer und überall ne Wasserflasche dabeihaben muss?
Servus - wir dürfen uns hier in Wien auch über ausgezeichnete Trinkwasserqualität freuen. Auf Reisen nutzen wir dann aber doch gerne die Reinigungsfunktion unserer LUCY® Smart Cap, um auch in Gegenden mit nicht ganz so guter Trinkwasserqualität ausreichend sauberes Wasser trinken zu können. #DrinkMoreWater
Hi there Kai - Our little drops contain natural fruit and plant extracts that react very sensitively towards sunlight, moisture, and higher temperatures. As we fully refrain from artificial preservatives, we must seal them into airtight packaging in order to offer high barriers that will ensure a shelf life of roughly 12 months. If it wasn't for the barriers of the packaging, the Microdrinks would react just like a sliced piece of fruit in a short period of time. We're investing a lot of time and resources into the R&D of more sustainable packaging alternatives, such as biodegradable ones. Understandably, it will take some time before it can offer the same barriers as our 100% recyclable PP packaging and ensure the protection of our Microdrinks. We know that we still have a ways to go but we know that we'll get there. #justhebeginning
i love drinking waterdrop cubes, my favorites are the ice tea pack, and i do drink more water, but i lately stopped drinki9ng them cause of the price, if it wold be just 2 or 3 euros less
Absolutely fascinating! Amazing! Why isn’t this on the website yet?
I wish it had a filter as well. Our local (California) tap water has extremely dangerous levels of lead and other toxic things that will not be removed with UVC technology alone.
We're working hard to bring LUCY®to you soon! Thank you so much for the suggestion - We will make sure to pass it along to our team who are working hard to come up with the best sustainable alternatives and solutions. Stay tuned to see what we come up with!
Me too I’m in California and anxiously waiting or maybe I can get it in the UK when I visit my family ?
Ik hou van mijn Lucy dop, maar ik gebruik mijn Waterdrop smaken ook in mijn tumbler, omdat ik de Waterdrop smaken graag warm drink. Mijn lievelings smaken zijn: Mellow mint, Snow en Nero (allemaal warm) 😍
I love my Lucy ❤❤❤
We're so happy to hear that, annieksmith! 💧
I love water so much guess I’m lucky 💦 so glad that you are making these videos they are informative. I have a pur water jug with filters and I’ve stopped buying bottled water . Plus your designs are so cute !
Indeed you are! Thank you for sharing the love and doing your part for the planet! We hope to continue to do so as well!
Hello @waterdrop! I love the idea of LUCY and got one for christmas last year. However, LUCY started to make problems. LUCYs sensors are constantly covered in condensation and therefore are not able to measure or calibrate correctly. Whenever I pic up the bottle the flower blinks red two times. Note: It never fell on the ground and I can't see any cracks in the little plastic cover.
I also did tons of "drying sessions" on the windowsill as well as resets, reconnections,... nothing helps.
Can you guys help me what to do with LUCY? I already did contact you via customer service but they couldn't help except explaining how to reset LUCY correctly. I hope you have a solution for me and LUCY!
Hi there Nadine - We’re sorry to hear that you’re having troubles with your LUCY® Smart Cap and that our Customer Service has so far been unable to address this persisting problem. We recommend that you write to us again at info@waterdrop.com and mention that these problems have not gone away, that way they can take a second look at it. We’re here to help!
How do you keep the cap clean?
The best way to clean LUCY® is to use a damp cloth on the outside and a cotton bud on the thread. Never hold LUCY® under running water or immerse it in water, as LUCY® is an electronic device and should be treated as such. The instructions on how to clean LUCY®can also be found in the manual included in the box.
@@waterdropofficial thank you for the quick respons!
@@estherstegeman6870 Happy to help!
@@waterdropofficialyour Lucy 2.0 should be able to be washed under running water. I am sure you could make this happen and then I would buy the Lucy. I love your flavours Sky and Glow with the cactus fruit so please don’t stop making these flavours as it truly has made me drink more water.
Hallo Watersdrop,
Can you please tell me why the heck there are two different versions from the hydration app out there for android and IOS ? And I think that's the reason why my lucy cap doesn't do any calibration. I tried to do the calculation with my ipad pro because my Samsung galaxy s20+ couldn't do it but guess what no button for calibration an my ipad 😑 im pretty mad at this point. And why don't I find any videos in German for lucy including the calibration? Suspicious 🤔
L from Germany
Hi there, Lea! There are two versions of our App, so that Apple and Android users can both use it! That being said, the App is not optimized for Ipads yet, which might explain why you're having issues! Might we suggest that you delete and redownload the app on your Galaxy? That usually does the trick! If the problem persists, we'd be happy to help you at info@waterdrop.com
Thanks for stopping by!
Is the cap protected against heavy rain? does it have a IP certification? Antworten in deutsch gehen auch :)
This Lucy gal looks innovative, Convenient and even necessary for some of the population. When can we find out how much the product is and how does the lid recharge?
Does the lid need to be replaced or can it be recharged? And thanks so much.
LUCY® is out of stock at the moment but will be back in future. Be sure to click "email when available" and we'll notify you the second it returns! en.waterdrop.com/pages/lucy
Super awesome!!! Tku for your briefing!!! I definitely want to get it - when it will be available again?
Another question - I am working in Copenhagen, Denmark. The tub water is not recommended to be drunken directly due high calc in it. Is Lucy going to be able to make water here also drinkable?
Hi there! Thanks for your question.
LUCY® will come back as soon as possible. We hope that this will be in about 2-3 months but we definetely let you know.
The innovative UV-C purification function deactivates up to 100% of potential germs in your drinking water. This also keeps your bottle clean and odour-free.
Can you buy just the Lucy cap if we already have a bottle from waterdrop?
You will be able to, Andrea! If you're unsure if the Cap would fit your Bottle, feel free to email us at info@waterdrop.com.
When will lucy be available on the us site?
Stay tuned!
Does Lucy use Low Energy Bluetooth?
Hi there Irma - We answered you in the other video but we'll repeat our reply here to make sure you don't miss it! LUCY® uses Bluetooth to connect to the waterdrop® Hydration App! If any troubles, here is our handy guide: en.waterdrop.com/pages/lucy-manual
Where can I find the price of Lucy?
LUCY®will be back! Make sure you signup for the reminder so you are the first to know: en.waterdrop.com/pages/lucy
*-* Quand est-ce que Lucy sera en vente?
Bonjour Solweg - LUCY a été en vente pendant 48h il y a quelques jours, mais devrait revenir très vite. Vous pouvez vous inscrire par ici pour être a courant de son retour au plus vite : www.waterdrop.fr/pages/lucy#
Het ziet er tof uit!
Hope to meet Lucy too someday 🙄❤️
It will be back, Chiara! If you don't want to miss out, be sure to sign up to get notified when it returns!
en.waterdrop.com/pages/lucy
@@waterdropofficial signed up!!!! I stay tuned ❤️
Fake bought comments only
Cool but to be more comfortable, you shouldn’t screw and unscrew the cap! It would be more easy to just press a button and drink!
100€ for a lid, aha „we wont that ppl drink more water“ sure..😂😂😂
Hi there - We know that our products are not the cheapest in the market, as we pay a lot of attention to our quality.
The good news is we're always coming out with cool offers. Keep a look out for them!
@@waterdropofficial I bought a pack and got free bottle thanks very high quality and very very tasty and also very nice people 👍
You're making us blush, @@OREOgaming6212!
Funktioniert die überarbeitete App auch ohne Lucy? 🤔
Das Appdesign wirkt klarer und sehr aufgeräumt 👍🏻, gefällt mir gut.
Ja, du kannst unsere überarbeitete Hydration App natürlich auch gerne ohne die Smart Cap verwenden.
Lad sie dir gerne runter und lass uns wissen, wie sie dir so gefällt. Wir sind schon gespannt auf dein Feedback!
I actually never drink water, I've gotten into the habit of just cracking open a monster energy drink.
I found this product and I'm about to give it a try, my main concern is the pricing, but hopefully the taste will make up for that 🤷
We are happy that you found us. Let us know how it's going once your order has been delivered!
Für Wasser aus dem heimischen Wasserhahn eher unnötig - in Deutschland. Für unterwegs vielleicht ganz gut.
Und mal wieder sehr lustig, dass Leute bereit sein werden, ihr Trinkverhalten tracken zu lassen, sich aber sonst immer um Datenschutz sorgen. Wann verstehen Menschen endlich mal, dass man nicht immer und überall ne Wasserflasche dabeihaben muss?
Servus - wir dürfen uns hier in Wien auch über ausgezeichnete Trinkwasserqualität freuen.
Auf Reisen nutzen wir dann aber doch gerne die Reinigungsfunktion unserer LUCY® Smart Cap, um auch in Gegenden mit nicht ganz so guter Trinkwasserqualität ausreichend sauberes Wasser trinken zu können. #DrinkMoreWater
I really wish these weren’t all individually packaged. It seems so so wasteful
Hi there Kai - Our little drops contain natural fruit and plant extracts that react very sensitively towards sunlight, moisture, and higher temperatures. As we fully refrain from artificial preservatives, we must seal them into airtight packaging in order to offer high barriers that will ensure a shelf life of roughly 12 months. If it wasn't for the barriers of the packaging, the Microdrinks would react just like a sliced piece of fruit in a short period of time.
We're investing a lot of time and resources into the R&D of more sustainable packaging alternatives, such as biodegradable ones. Understandably, it will take some time before it can offer the same barriers as our 100% recyclable PP packaging and ensure the protection of our Microdrinks.
We know that we still have a ways to go but we know that we'll get there. #justhebeginning