Do you conduct offiline or online classes of salesforce marketing. I want to enroll for that. If not suggest me some good courses that I can enroll for.
If we use salesforce data extension as an entry source, in the email template can we personalize the column from the Salesforce object like %%sfdccolumn%% and use it in email. Will that work?
Example of Journey data is like First name, Last name , email address. These value will not change through out the Journey. What will be the example of Contact data?
That is not how you distinguish between Journey and Contact data - in fact both point to the same set of fields associated with the Entry DE - just that Journey data is static and does not change during the lifecycle of a contact in the journey. However when u refer to contact data of the contact in the journey, it will show the live data from the DE. Even though rare, if you change the Lastname of the contact in the DE after he / she has entered the journey, then the contact data will show the updated value but journey data the initial value. Contact data can also get data from linked DEs to the main Entry source DE so that you can use it in Decision splits. For e.g. if you want to check if a Purchased flag has been set to true in the DE based on some transaction the contact has done in an ecommerce portal which updates the DE, then you would use the contact data as it will show you the latest flag value. Whereas the flag value in Journey data will always show the initial one and not reflect any updates.
Havent tested it but if the custom object is created on the underlying SF core platform, I dont see why it shouldnt be available in MC thru the connector - unless there is a restriction as part of the healthcloud managed pkg permissions.
Journey builder is meant to be a 1X1 engagement tool - that is every contact that enters a journey goes through a path depending on how they engage within the journey. You are not using the email within a journey to send to multiple folks in a DE - rather you are configuring the email to be sent to every contact that enters the journey and reaches the email activity. Where you control the DE / Recipients is in the Entry source - all contacts who qualify for journey entry will flow through and be sent Emails if any are configured in their path. If you need to send a mass email to recipients in a DE, you can use User Initiated Send manually in Email Studio, or Email Send in Automation Studio or even a single Step journey by selecting the DE as entry source.
i am trying to create a reusable entry event for contact updation from journey builder, the data extension has been created but don't get any record even after any contact has meet with the entry criteria in the sales cloud. What to do? please help!
Prerna i would recommend posting the question on stackexchange or on trailblazer community questions with more details on the scenario you are trying out. Thanks
That happens outside the scope of MC - you can have process set up in eCommerce system to send data over through FTP or API daily / weekly as needed depending on volume.
@@sfmctrailblazers thank you so much. Another question from my end is: What are the possibilities of sending of a product review email to customers each time they made a purchase in e commerce ?
@@pritamrkms if u need near real time, u can use API to send a triggered send email. If its a transactional email then u can even use Transactional Send journey - for both u can invoke thru API and pass the relevant info
Wonderful videos, comprehensive information, excellent presentation of the material. Thanks Shibu!
Thank you guys so much for this virtual BootCamp. It's very helpful for me to learn about stuff in Marketing Cloud！
Thank you so much. It is so useful. Keep us updated.
Thank you Shibu.Your Sessions are really helpful.
Great video!
Hey Shibu, really helpful series of videos. Could you also share the slides deck if possible ?
Do you conduct offiline or online classes of salesforce marketing. I want to enroll for that. If not suggest me some good courses that I can enroll for.
Hey Shibu,
Great session
Can we use wait activity between Instene STO and email activity?
Thank you!
Thanks for a great session Shibu
How to suppress the contacts in journey builder to stay in line with GDPR?
If we use salesforce data extension as an entry source, in the email template can we personalize the column from the Salesforce object like %%sfdccolumn%% and use it in email. Will that work?
Example of Journey data is like First name, Last name , email address. These value will not change through out the Journey. What will be the example of Contact data?
That is not how you distinguish between Journey and Contact data - in fact both point to the same set of fields associated with the Entry DE - just that Journey data is static and does not change during the lifecycle of a contact in the journey. However when u refer to contact data of the contact in the journey, it will show the live data from the DE. Even though rare, if you change the Lastname of the contact in the DE after he / she has entered the journey, then the contact data will show the updated value but journey data the initial value. Contact data can also get data from linked DEs to the main Entry source DE so that you can use it in Decision splits. For e.g. if you want to check if a Purchased flag has been set to true in the DE based on some transaction the contact has done in an ecommerce portal which updates the DE, then you would use the contact data as it will show you the latest flag value. Whereas the flag value in Journey data will always show the initial one and not reflect any updates.
It's a great video. A quick question, What will happen if the contact deleted while the contact is in middle of the journey?
salesforce.stackexchange.com/questions/333219/journey-handling-deleted-or-non-existent-subscribers
How Can we see the actual contacts that are flowing in live journey?
Try checking the Journey History tab - help.salesforce.com/s/articleView?id=sf.mc_jb_view_contact_history_in_dashboard.htm&type=5
is it possible to update a field in health cloud from marketing cloud via object activity?
Havent tested it but if the custom object is created on the underlying SF core platform, I dont see why it shouldnt be available in MC thru the connector - unless there is a restriction as part of the healthcloud managed pkg permissions.
How can we select data extension as recipients in delivery options of email activity in journey builder
Journey builder is meant to be a 1X1 engagement tool - that is every contact that enters a journey goes through a path depending on how they engage within the journey. You are not using the email within a journey to send to multiple folks in a DE - rather you are configuring the email to be sent to every contact that enters the journey and reaches the email activity. Where you control the DE / Recipients is in the Entry source - all contacts who qualify for journey entry will flow through and be sent Emails if any are configured in their path. If you need to send a mass email to recipients in a DE, you can use User Initiated Send manually in Email Studio, or Email Send in Automation Studio or even a single Step journey by selecting the DE as entry source.
i am trying to create a reusable entry event for contact updation from journey builder, the data extension has been created but don't get any record even after any contact has meet with the entry criteria in the sales cloud. What to do? please help!
Prerna i would recommend posting the question on stackexchange or on trailblazer community questions with more details on the scenario you are trying out. Thanks
Hi Shibu,
How do we know that there is a purchase in eCommerce ?
That happens outside the scope of MC - you can have process set up in eCommerce system to send data over through FTP or API daily / weekly as needed depending on volume.
@@sfmctrailblazers thank you so much.
Another question from my end is:
What are the possibilities of sending of a product review email to customers each time they made a purchase in e commerce ?
@@pritamrkms if u need near real time, u can use API to send a triggered send email. If its a transactional email then u can even use Transactional Send journey - for both u can invoke thru API and pass the relevant info
What’s your email that I can contact you regarding implementation.
tidbitsforu.com/contact-me/